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Let me just let me know that you were just wanting, I guess, some advice with regards to making contributions to your super fund before end of financial year? Mhmm. Yeah. Yep. So I'll send you deep I'll send you details so that way we definitely know that they're correct ones. Just I don't want you going off old ones just on the off chance that that they've changed whatever the case may be. So I will send you new ones. The easiest way to make the payment, the quickest way, is through BPAY, and you don't have to put, like, your name or anything like that. So, basically, there's a biller code and a reference number, and the reference number will connect as a member voluntary. The notice of intent to claim form that you have will basically convert those those funds from a member voluntary into what's called a concessional contribution, which means you can claim your marginal tax back through your tax return. Can I ask how much is your accountant recommended or advised for you to pay into the fund? Okay. No. That's okay. Just so I was aware. Because, obviously, what once the money lands, I'll we'll make sure it gets allocated to your account and we'll follow the the money trail. So what I can do is I can send you an email right now with the payment details. And, honestly, once you make the payment, I can actually submit the notes of intent to claim on your behalf. You don't even have to fill out that form. Yeah. That's okay. I can make it nice and easy. Yeah. Very much. So I'll just yeah. I'll do everything up now, and I'll send the email. Your email address is still sorry. Where am I even looking? R morphe, if I'm pronouncing that right, at g mail dot com? Perfect. Cool. I'll send you that email right this second, and it literally just has the biller code and the reference number. So you'll just log in to your bank, transfer the money that you wanted to pay into that biller code. And once that money is transferred, if you can just click me in a message back to let me know the money's landed, and then we'll submit the notice of intention to claim on your behalf. And what will happen is at the turn of the financial year, so basically next month, you'll get a receipt. So you'll get a a a document from Hub to confirm that 2 and a half grand is claimable on your tax return. Just call through the 1300 number. My name will be on your file as the last person you spoke to, and you could just ask for Larissa anyway, and they'll pop you through to me. No. Not a problem at all. Honestly, easiest easiest question I've had today. Yeah. Absolutely. You'll have an email in just a moment anyway. Thanks, Rafael. 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Rafael. My name is Larissa. How are you going? Really good. Thank you.\n\nWait. Let me just let me know that you were just wanting, I guess, some advice with regards to making contributions to your super fund before end of financial year? Mhmm. Yeah. Yep.\n\nSo I'll send you deep I'll send you details so that way we definitely know that they're correct ones. Just I don't want you going off old ones just on the off chance that that they've changed whatever the case may be. So I will send you new ones. The easiest way to make the payment, the quickest way, is through BPAY, and you don't have to put, like, your name or anything like that. So, basically, there's a biller code and a reference number, and the reference number will connect as a member voluntary.\n\nThe notice of intent to claim form that you have will basically convert those those funds from a member voluntary into what's called a concessional contribution, which means you can claim your marginal tax back through your tax return. Can I ask how much is your accountant recommended or advised for you to pay into the fund? Okay. No. That's okay.\n\nJust so I was aware. Because, obviously, what once the money lands, I'll we'll make sure it gets allocated to your account and we'll follow the the money trail. So what I can do is I can send you an email right now with the payment details. And, honestly, once you make the payment, I can actually submit the notes of intent to claim on your behalf. You don't even have to fill out that form.\n\nYeah. That's okay. I can make it nice and easy. Yeah. Very much.\n\nSo I'll just yeah. I'll do everything up now, and I'll send the email. Your email address is still sorry. Where am I even looking? R morphe, if I'm pronouncing that right, at g mail dot com?\n\nPerfect. Cool. I'll send you that email right this second, and it literally just has the biller code and the reference number. So you'll just log in to your bank, transfer the money that you wanted to pay into that biller code. And once that money is transferred, if you can just click me in a message back to let me know the money's landed, and then we'll submit the notice of intention to claim on your behalf.\n\nAnd what will happen is at the turn of the financial year, so basically next month, you'll get a receipt. So you'll get a a a document from Hub to confirm that 2 and a half grand is claimable on your tax return. Just call through the 1300 number. My name will be on your file as the last person you spoke to, and you could just ask for Larissa anyway, and they'll pop you through to me. No.\n\nNot a problem at all. Honestly, easiest easiest question I've had today. Yeah. Absolutely. You'll have an email in just a moment anyway.\n\nThanks, Rafael. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Rafael.","start":2.8,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.14427516609430313},{"text":"My name is Larissa.","start":3.6799998,"end":4.48,"sentiment":"neutral","sentiment_score":0.12138829194009304},{"text":"How are you going?","start":4.48,"end":5.38,"sentiment":"neutral","sentiment_score":0.22159457579255104},{"text":"Really good.","start":8.08,"end":9.04,"sentiment":"positive","sentiment_score":0.835368424654007},{"text":"Thank you.","start":9.04,"end":9.78,"sentiment":"positive","sentiment_score":0.8115553557872772}],"sentiment":"positive","sentiment_score":0.35388066885726793,"num_words":14,"start":2.8,"end":9.78},{"sentences":[{"text":"Wait.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.24915379285812375},{"text":"Let me just let me know that you were just wanting, I guess, some advice with regards to making contributions to your super fund before end of financial 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return.","start":105.380005,"end":122.065,"sentiment":"neutral","sentiment_score":0.09275550337938163},{"text":"Can I ask how much is your accountant recommended or advised for you to pay into the fund?","start":122.205,"end":128.38501,"sentiment":"neutral","sentiment_score":0.03215459972206089},{"text":"Okay.","start":136.70001,"end":137.18001,"sentiment":"neutral","sentiment_score":0.023903124034404755},{"text":"No.","start":137.18001,"end":137.42001,"sentiment":"neutral","sentiment_score":-0.030196579173207283},{"text":"That's okay.","start":137.42001,"end":137.98001,"sentiment":"neutral","sentiment_score":0.05962502211332321}],"sentiment":"neutral","sentiment_score":0.07064268878493153,"num_words":61,"start":105.380005,"end":137.98001},{"sentences":[{"text":"Just so I was aware.","start":137.98001,"end":139.44,"sentiment":"neutral","sentiment_score":0.04354140609502792},{"text":"Because, obviously, what once the money lands, I'll we'll make sure it gets allocated to your account and we'll follow the the money trail.","start":140.22,"end":148.915,"sentiment":"neutral","sentiment_score":0.05286844020398954},{"text":"So what I can do is I can send you an email right now with the payment details.","start":150.655,"end":156.355,"sentiment":"neutral","sentiment_score":0.19403753388259146},{"text":"And, honestly, once you make the payment, I can actually submit the notes of intent to claim on your behalf.","start":157.0,"end":161.56001,"sentiment":"neutral","sentiment_score":0.25144064202904703},{"text":"You don't even have to fill out that form.","start":161.56001,"end":165.88,"sentiment":"neutral","sentiment_score":0.15057090173165003}],"sentiment":"neutral","sentiment_score":0.14951547580820165,"num_words":76,"start":137.98001,"end":165.88},{"sentences":[{"text":"Yeah.","start":165.88,"end":166.12001,"sentiment":"neutral","sentiment_score":0.19617247581481936},{"text":"That's okay.","start":166.12001,"end":166.94,"sentiment":"neutral","sentiment_score":0.23464250564575195},{"text":"I can make it nice and easy.","start":169.24,"end":170.86,"sentiment":"positive","sentiment_score":0.5165775609867913},{"text":"Yeah.","start":174.385,"end":174.545,"sentiment":"positive","sentiment_score":0.38632410764694214},{"text":"Very much.","start":174.545,"end":175.36499,"sentiment":"positive","sentiment_score":0.6110555231571198}],"sentiment":"positive","sentiment_score":0.4530719667673111,"num_words":13,"start":165.88,"end":175.36499},{"sentences":[{"text":"So I'll just yeah.","start":175.665,"end":176.785,"sentiment":"neutral","sentiment_score":0.10116730816662312},{"text":"I'll do everything up now, and I'll send the email.","start":176.785,"end":179.205,"sentiment":"neutral","sentiment_score":0.16286087408661842},{"text":"Your email address is still sorry.","start":179.665,"end":184.08,"sentiment":"neutral","sentiment_score":-0.13969272871812186},{"text":"Where am I even looking?","start":184.08,"end":185.22,"sentiment":"neutral","sentiment_score":-0.1660905212163925},{"text":"R morphe, if I'm pronouncing that right, at g mail dot com?","start":186.08,"end":191.84,"sentiment":"neutral","sentiment_score":0.00972336057263116}],"sentiment":"neutral","sentiment_score":0.013009441135501539,"num_words":37,"start":175.665,"end":191.84},{"sentences":[{"text":"Perfect.","start":191.84,"end":192.34,"sentiment":"positive","sentiment_score":0.7395499348640442},{"text":"Cool.","start":193.2,"end":193.51999,"sentiment":"positive","sentiment_score":0.7084324359893799},{"text":"I'll send you that email right this second, and it literally just has the biller code and the reference number.","start":193.51999,"end":199.285,"sentiment":"neutral","sentiment_score":0.32445290237665175},{"text":"So you'll just log in to your bank, transfer the money that you wanted to pay into that biller code.","start":199.285,"end":206.265,"sentiment":"neutral","sentiment_score":0.17063544318079948},{"text":"And once that money is transferred, if you can just click me in a message back to let me know the money's landed, and then we'll submit the notice of intention to claim on your behalf.","start":206.565,"end":217.24,"sentiment":"neutral","sentiment_score":0.14219552009469932}],"sentiment":"neutral","sentiment_score":0.2111383077616875,"num_words":78,"start":191.84,"end":217.24},{"sentences":[{"text":"And what will happen is at the turn of the financial year, so basically next month, you'll get a receipt.","start":218.34,"end":226.28,"sentiment":"neutral","sentiment_score":0.08726081382483244},{"text":"So you'll get a a a document from Hub to confirm that 2 and a half grand is claimable on your tax return.","start":226.99501,"end":236.935,"sentiment":"neutral","sentiment_score":0.20705540737380151},{"text":"Just call through the 1300 number.","start":247.33,"end":249.09,"sentiment":"neutral","sentiment_score":0.060540945579608284},{"text":"My name will be on your file as the last person you spoke to, and you could just ask for Larissa anyway, and they'll pop you through to me.","start":249.09,"end":255.595,"sentiment":"neutral","sentiment_score":0.09636308496882176},{"text":"No.","start":258.455,"end":258.615,"sentiment":"neutral","sentiment_score":0.14651431143283844}],"sentiment":"neutral","sentiment_score":0.1241997480392456,"num_words":79,"start":218.34,"end":258.615},{"sentences":[{"text":"Not a problem at all.","start":258.615,"end":260.075,"sentiment":"neutral","sentiment_score":0.2438604861497879},{"text":"Honestly, easiest easiest question I've had today.","start":260.935,"end":264.075,"sentiment":"neutral","sentiment_score":0.1833997517824173},{"text":"Yeah.","start":272.06094,"end":272.46094,"sentiment":"neutral","sentiment_score":0.18436923623085025},{"text":"Absolutely.","start":272.46094,"end":272.96094,"sentiment":"neutral","sentiment_score":0.2578769624233246},{"text":"You'll have an email in just a moment anyway.","start":273.02094,"end":275.04092,"sentiment":"neutral","sentiment_score":0.22726318571302626}],"sentiment":"neutral","sentiment_score":0.2169876331868379,"num_words":23,"start":258.615,"end":275.04092},{"sentences":[{"text":"Thanks, Rafael.","start":277.50095,"end":278.40094,"sentiment":"neutral","sentiment_score":0.3247913420200348},{"text":"Bye.","start":278.54092,"end":279.04092,"sentiment":"neutral","sentiment_score":0.13868442177772522}],"sentiment":"neutral","sentiment_score":0.26275570193926495,"num_words":3,"start":277.50095,"end":279.04092}]}}]},{"alternatives":[{"transcript":"I'm well, Arissa. How are you? Yes. I yes. So what it is, I'm going off advice from my accountant to to reduce my tax. I need to to deposit some money into into my super. He sent me through a notice of intent to claim you or vary a deduction for personal super contributions that I've got to fill out, I guess, and send it through to you. I'm just wondering, I've got some details that Trent Bernie sent me quite a while ago in regards to EFT payments and BPAY and all that sort of thing. Do I just send this so I've got a my the member voluntary contribution number and the code. So is it really just a case of I just transfer it over? Do I attach my name to it? What what's what's the the value of that like? Okay. Yeah. Yeah. Yeah. Plus he's recommended anywhere from 1,200 to $5, so I'm I'm gonna I'm gonna put 2 and a half in and go from there. Mhmm. Oh, you're a legend. Thank you. No. That's much oh, it makes it much easier. Yeah. That's correct. Yes. That's correct. Yes. Mhmm. Yep. Awesome. Awesome. So have you got a a direct number I can get in contact with you, or should I just call straight through the 1300 number and yep. Perfect. Thank you so much, Larissa. You're a legend. Oh, all good. I'm glad. Thank you. Thank you very much. I'll get that sorted, and I'll let you know shortly. Okay. Thanks very much. 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Bye.","paragraphs":[{"sentences":[{"text":"I'm well, Arissa.","start":5.68,"end":6.48,"sentiment":"positive","sentiment_score":0.49041323860486347},{"text":"How are you?","start":6.48,"end":7.2999997,"sentiment":"positive","sentiment_score":0.3503290017445882},{"text":"Yes.","start":19.645,"end":19.965,"sentiment":"neutral","sentiment_score":0.03178441897034645},{"text":"I yes.","start":19.965,"end":21.165,"sentiment":"neutral","sentiment_score":0.01993357902392745},{"text":"So what it is, I'm going off advice from my accountant to to reduce my tax.","start":21.165,"end":25.244999,"sentiment":"neutral","sentiment_score":0.019259340944699943}],"sentiment":"neutral","sentiment_score":0.11608111012727022,"num_words":25,"start":5.68,"end":25.244999},{"sentences":[{"text":"I need to to deposit some money into into my super.","start":25.244999,"end":29.17,"sentiment":"neutral","sentiment_score":0.03455265069549734},{"text":"He sent me through a notice of intent to claim you or vary a 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it?","start":70.755,"end":72.195,"sentiment":"neutral","sentiment_score":-0.027148786400045668},{"text":"What what's what's the the value of that like?","start":72.195,"end":74.935,"sentiment":"neutral","sentiment_score":0.013619981499181854},{"text":"Okay.","start":86.049995,"end":86.549995,"sentiment":"neutral","sentiment_score":0.018516160547733307},{"text":"Yeah.","start":95.329994,"end":95.829994,"sentiment":"neutral","sentiment_score":0.2028140276670456},{"text":"Yeah.","start":100.345,"end":100.845,"sentiment":"neutral","sentiment_score":0.0785694345831871}],"sentiment":"neutral","sentiment_score":0.012233576394225421,"num_words":19,"start":70.755,"end":100.845},{"sentences":[{"text":"Yeah.","start":120.200005,"end":120.700005,"sentiment":"neutral","sentiment_score":0.06143911927938461},{"text":"Plus he's recommended anywhere from 1,200 to $5, so I'm I'm gonna I'm gonna put 2 and a half in and go from there.","start":128.25499,"end":135.795,"sentiment":"neutral","sentiment_score":0.041003550635650754},{"text":"Mhmm.","start":150.035,"end":150.535,"sentiment":"neutral","sentiment_score":0.06404121220111847},{"text":"Oh, you're a legend.","start":163.315,"end":164.355,"sentiment":"neutral","sentiment_score":0.25283505767583847},{"text":"Thank you.","start":164.355,"end":165.095,"sentiment":"positive","sentiment_score":0.6488383710384369}],"sentiment":"neutral","sentiment_score":0.1068307037348859,"num_words":32,"start":120.200005,"end":165.095},{"sentences":[{"text":"No.","start":169.15001,"end":169.39,"sentiment":"neutral","sentiment_score":0.022605329751968384},{"text":"That's much oh, it makes it much easier.","start":169.39,"end":172.69,"sentiment":"positive","sentiment_score":0.6387665048241615},{"text":"Yeah.","start":188.52501,"end":189.02501,"sentiment":"neutral","sentiment_score":0.013949603773653507},{"text":"That's correct.","start":189.485,"end":190.045,"sentiment":"neutral","sentiment_score":0.07047388516366482},{"text":"Yes.","start":190.045,"end":190.545,"sentiment":"neutral","sentiment_score":0.024880534037947655}],"sentiment":"positive","sentiment_score":0.40865502126801473,"num_words":13,"start":169.15001,"end":190.545},{"sentences":[{"text":"That's correct.","start":191.085,"end":191.725,"sentiment":"neutral","sentiment_score":0.09089400619268417},{"text":"Yes.","start":191.725,"end":191.94,"sentiment":"neutral","sentiment_score":0.09465060383081436},{"text":"Mhmm.","start":216.575,"end":217.075,"sentiment":"neutral","sentiment_score":0.060409195721149445},{"text":"Yep.","start":224.24,"end":224.74,"sentiment":"neutral","sentiment_score":0.16174766421318054},{"text":"Awesome.","start":237.615,"end":238.095,"sentiment":"positive","sentiment_score":0.5749526023864746}],"sentiment":"neutral","sentiment_score":0.17892467975616455,"num_words":6,"start":191.085,"end":238.095},{"sentences":[{"text":"Awesome.","start":238.095,"end":238.575,"sentiment":"positive","sentiment_score":0.5289255976676941},{"text":"So have you got a a direct number I can get in contact with you, or should I just call straight through the 1300 number and yep.","start":238.575,"end":252.515,"sentiment":"neutral","sentiment_score":0.11745329697926839},{"text":"Perfect.","start":255.8,"end":256.12,"sentiment":"positive","sentiment_score":0.4155871868133545},{"text":"Thank you so much, Larissa.","start":256.12,"end":257.42,"sentiment":"positive","sentiment_score":0.5081185698509216},{"text":"You're a legend.","start":258.12,"end":259.1,"sentiment":"neutral","sentiment_score":0.29552902777989704}],"sentiment":"neutral","sentiment_score":0.20386301987879984,"num_words":37,"start":238.095,"end":259.1},{"sentences":[{"text":"Oh, all good.","start":261.6,"end":265.08002,"sentiment":"neutral","sentiment_score":0.29790271321932477},{"text":"I'm glad.","start":265.08002,"end":265.74,"sentiment":"positive","sentiment_score":0.5212306529283524},{"text":"Thank you.","start":265.96,"end":266.625,"sentiment":"positive","sentiment_score":0.5380698144435883},{"text":"Thank you very much.","start":266.705,"end":267.665,"sentiment":"positive","sentiment_score":0.5625081211328506},{"text":"I'll get that sorted, and I'll let you know shortly.","start":267.665,"end":271.045,"sentiment":"positive","sentiment_score":0.3600722551345825}],"sentiment":"positive","sentiment_score":0.42205067191805157,"num_words":21,"start":261.6,"end":271.045},{"sentences":[{"text":"Okay.","start":275.265,"end":275.745,"sentiment":"neutral","sentiment_score":0.23669901490211487},{"text":"Thanks very much.","start":275.745,"end":276.645,"sentiment":"positive","sentiment_score":0.49474358558654785},{"text":"Bye.","start":279.265,"end":279.765,"sentiment":"neutral","sentiment_score":-0.08863425999879837}],"sentiment":"neutral","sentiment_score":0.326459102332592,"num_words":5,"start":275.265,"end":279.765}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Rafael. My name is Larissa. How are you going?\n\nChannel 1: I'm well, Arissa. How are you?\n\nChannel 0: Really good. Thank you. Wait. Let me just let me know that you were just wanting, I guess, some advice with regards to making contributions to your super fund before end\n\nChannel 1: Yes.\n\nChannel 0: of financial\n\nChannel 1: I\n\nChannel 0: year?\n\nChannel 1: yes. So what it is, I'm going off advice from my accountant to to reduce my tax. I need to to deposit some money into into my super. He sent me through a notice of intent to claim you or vary a deduction for personal super contributions that I've got to fill out, I guess, and send\n\nChannel 0: Mhmm.\n\nChannel 1: it through to you. I'm just wondering, I've got some details that Trent Bernie sent me quite a while ago in regards to EFT payments and BPAY and\n\nChannel 0: Yeah.\n\nChannel 1: all that sort of thing. Do I just send this so I've got a my the member voluntary contribution number\n\nChannel 0: Yep.\n\nChannel 1: and the code. So is it really just a case of I just transfer it over? Do I attach my name to it? What what's what's the the value of that like?\n\nChannel 0: So I'll send you deep I'll send you details so that way we definitely know that they're correct ones. Just I don't want you going off old ones just on the off chance that that\n\nChannel 1: Okay.\n\nChannel 0: they've changed whatever the case may be. So I will send you new ones. The easiest way to make the payment, the quickest way, is through BPAY, and\n\nChannel 1: Yeah.\n\nChannel 0: you don't have to put, like, your name or anything like that. So, basically, there's a biller code and a reference number, and the\n\nChannel 1: Yeah.\n\nChannel 0: reference number will connect as a member voluntary. The notice of intent to claim form that you have will basically convert those those funds from a member voluntary into what's called a concessional contribution, which means you can claim your marginal tax\n\nChannel 1: Yeah.\n\nChannel 0: back through your tax return. Can I ask how much is your accountant recommended or advised for you to pay into the fund?\n\nChannel 1: Plus he's recommended anywhere from 1,200 to $5, so I'm I'm gonna I'm gonna put 2 and a half in and go from there.\n\nChannel 0: Okay. No. That's okay. Just so I was aware. Because, obviously, what once the money lands, I'll we'll make sure it gets allocated to your account and we'll follow the the money trail.\n\nChannel 1: Mhmm.\n\nChannel 0: So what I can do is I can send you an email right now with the payment details. And, honestly, once you make the payment, I can actually submit the notes of intent to claim on your behalf. You don't even have to fill out that\n\nChannel 1: Oh, you're a legend. Thank you.\n\nChannel 0: form. Yeah. That's okay.\n\nChannel 1: No.\n\nChannel 0: I can\n\nChannel 1: That's\n\nChannel 0: make\n\nChannel 1: much\n\nChannel 0: it nice and easy.\n\nChannel 1: oh, it makes it much easier.\n\nChannel 0: Yeah. Very much. So I'll just yeah. I'll do everything up now, and I'll send the email. Your email address is still sorry.\n\nWhere am I even looking? R morphe, if I'm pronouncing\n\nChannel 1: Yeah.\n\nChannel 0: that right,\n\nChannel 1: That's correct.\n\nChannel 0: at g\n\nChannel 1: Yes.\n\nChannel 0: mail dot\n\nChannel 1: That's correct. Yes.\n\nChannel 0: com? Perfect. Cool. I'll send you that email right this second, and it literally just has the biller code and the reference number. So you'll just log in to your bank, transfer the money that you wanted to pay into that biller code.\n\nAnd once that money is transferred, if you can just click me in a message back to let me know the money's landed, and then we'll submit the notice of intention to claim on your\n\nChannel 1: Mhmm.\n\nChannel 0: behalf. And what will happen is at the turn of the financial year, so basically next month,\n\nChannel 1: Yep.\n\nChannel 0: you'll get a receipt. So you'll get a a a document from Hub to confirm that 2 and a half grand is claimable on your tax return.\n\nChannel 1: Awesome. Awesome. So have you got a a direct number I can get in contact with you, or should I just call straight through the 1300 number and\n\nChannel 0: Just call through the 1300 number. My name will be on your file as the last person you spoke to,\n\nChannel 1: yep.\n\nChannel 0: and you could just ask for Larissa anyway, and they'll pop you through to me.\n\nChannel 1: Perfect. Thank you so much, Larissa. You're a\n\nChannel 0: No.\n\nChannel 1: legend.\n\nChannel 0: Not a problem at all. Honestly, easiest\n\nChannel 1: Oh,\n\nChannel 0: easiest question I've had today.\n\nChannel 1: all good. I'm glad. Thank you. Thank you very much. I'll get that sorted, and I'll let you know shortly.\n\nChannel 0: Yeah. Absolutely. You'll have an email in just a moment anyway.\n\nChannel 1: Okay. Thanks very much.\n\nChannel 0: Thanks, Rafael. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Rafael.","start":2.8,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.14427516609430313},{"text":"My name is Larissa.","start":3.6799998,"end":4.48,"sentiment":"neutral","sentiment_score":0.12138829194009304},{"text":"How are you going?","start":4.48,"end":5.38,"sentiment":"neutral","sentiment_score":0.22159457579255104}],"sentiment":"neutral","sentiment_score":0.16604818031191826,"channel":0,"num_words":10,"start":2.8,"end":5.38},{"sentences":[{"text":"I'm well, Arissa.","start":5.68,"end":6.48,"sentiment":"positive","sentiment_score":0.49041323860486347},{"text":"How are you?","start":6.48,"end":7.2999997,"sentiment":"positive","sentiment_score":0.3503290017445882}],"sentiment":"positive","sentiment_score":0.42037112017472583,"channel":1,"num_words":6,"start":5.68,"end":7.2999997},{"sentences":[{"text":"Really good.","start":8.08,"end":9.04,"sentiment":"positive","sentiment_score":0.835368424654007},{"text":"Thank you.","start":9.04,"end":9.78,"sentiment":"positive","sentiment_score":0.8115553557872772},{"text":"Wait.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.24915379285812375},{"text":"Let me just let me know that you were just wanting, I guess, some advice with regards to making contributions to your super fund before end","start":11.04,"end":19.715,"sentiment":"neutral","sentiment_score":0.08988969565297548}],"sentiment":"neutral","sentiment_score":0.1896817238941308,"channel":0,"num_words":31,"start":8.08,"end":19.715},{"sentences":[{"text":"Yes.","start":19.645,"end":19.965,"sentiment":"neutral","sentiment_score":0.03178441897034645}],"sentiment":"neutral","sentiment_score":0.03178441897034645,"channel":1,"num_words":1,"start":19.645,"end":19.965},{"sentences":[{"text":"of 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to to deposit some money into into my super.","start":25.244999,"end":29.17,"sentiment":"neutral","sentiment_score":0.03455265069549734},{"text":"He sent me through a notice of intent to claim you or vary a deduction for personal super contributions that I've got to fill out, I guess, and send","start":29.17,"end":38.29,"sentiment":"neutral","sentiment_score":0.018320216058657086}],"sentiment":"neutral","sentiment_score":0.022071715542360357,"channel":1,"num_words":57,"start":20.765,"end":38.29},{"sentences":[{"text":"Mhmm.","start":38.21,"end":38.71,"sentiment":"neutral","sentiment_score":0.040712639689445496}],"sentiment":"neutral","sentiment_score":0.040712639689445496,"channel":0,"num_words":1,"start":38.21,"end":38.71},{"sentences":[{"text":"it through to you.","start":38.29,"end":39.51,"sentiment":"neutral","sentiment_score":0.05689232796430588},{"text":"I'm just wondering, I've got some details that Trent Bernie sent me quite a while ago in regards to EFT payments and BPAY and","start":41.145,"end":51.945,"sentiment":"neutral","sentiment_score":0.0030276302713900805}],"sentiment":"neutral","sentiment_score":0.010722587084663766,"channel":1,"num_words":28,"start":38.29,"end":51.945},{"sentences":[{"text":"Yeah.","start":51.920002,"end":52.420002,"sentiment":"neutral","sentiment_score":0.02148334309458733}],"sentiment":"neutral","sentiment_score":0.02148334309458733,"channel":0,"num_words":1,"start":51.920002,"end":52.420002},{"sentences":[{"text":"all that sort of thing.","start":51.945,"end":53.005,"sentiment":"neutral","sentiment_score":0.009294439852237702},{"text":"Do I just send this so I've got a my the member voluntary contribution 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changed whatever the case may be.","start":86.2,"end":87.880005,"sentiment":"neutral","sentiment_score":-0.04205626329141004},{"text":"So I will send you new ones.","start":87.880005,"end":89.66,"sentiment":"neutral","sentiment_score":0.08417006475584847},{"text":"The easiest way to make the payment, the quickest way, is through BPAY, and","start":90.955,"end":95.515,"sentiment":"neutral","sentiment_score":0.23718372306653432}],"sentiment":"neutral","sentiment_score":0.12912031189937676,"channel":0,"num_words":28,"start":86.2,"end":95.515},{"sentences":[{"text":"Yeah.","start":95.329994,"end":95.829994,"sentiment":"neutral","sentiment_score":0.2028140276670456}],"sentiment":"neutral","sentiment_score":0.2028140276670456,"channel":1,"num_words":1,"start":95.329994,"end":95.829994},{"sentences":[{"text":"you don't have to put, like, your name or anything like that.","start":95.515,"end":97.835,"sentiment":"neutral","sentiment_score":0.0418346954199175},{"text":"So, basically, there's a biller code and a reference number, and the","start":97.835,"end":100.475,"sentiment":"neutral","sentiment_score":0.0535655232767264}],"sentiment":"neutral","sentiment_score":0.04770010934832195,"channel":0,"num_words":24,"start":95.515,"end":100.475},{"sentences":[{"text":"Yeah.","start":100.345,"end":100.845,"sentiment":"neutral","sentiment_score":0.0785694345831871}],"sentiment":"neutral","sentiment_score":0.0785694345831871,"channel":1,"num_words":1,"start":100.345,"end":100.845},{"sentences":[{"text":"reference number will connect as a member voluntary.","start":100.475,"end":104.895,"sentiment":"neutral","sentiment_score":0.0633602780289948},{"text":"The notice of intent to claim form that you have will basically convert those those funds from a member voluntary into what's called a concessional contribution, which means you can claim your marginal 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so I'm I'm gonna I'm gonna put 2 and a half in and go from there.","start":128.25499,"end":135.795,"sentiment":"neutral","sentiment_score":0.041003550635650754}],"sentiment":"neutral","sentiment_score":0.041003550635650754,"channel":1,"num_words":24,"start":128.25499,"end":135.795},{"sentences":[{"text":"Okay.","start":136.70001,"end":137.18001,"sentiment":"neutral","sentiment_score":0.023903124034404755},{"text":"No.","start":137.18001,"end":137.42001,"sentiment":"neutral","sentiment_score":-0.030196579173207283},{"text":"That's okay.","start":137.42001,"end":137.98001,"sentiment":"neutral","sentiment_score":0.05962502211332321},{"text":"Just so I was aware.","start":137.98001,"end":139.44,"sentiment":"neutral","sentiment_score":0.04354140609502792},{"text":"Because, obviously, what once the money lands, I'll we'll make sure it gets allocated to your account and we'll follow the the money trail.","start":140.22,"end":148.915,"sentiment":"neutral","sentiment_score":0.05286844020398954}],"sentiment":"neutral","sentiment_score":0.04846988437753735,"channel":0,"num_words":33,"start":136.70001,"end":148.915},{"sentences":[{"text":"Mhmm.","start":150.035,"end":150.535,"sentiment":"neutral","sentiment_score":0.06404121220111847}],"sentiment":"neutral","sentiment_score":0.06404121220111847,"channel":1,"num_words":1,"start":150.035,"end":150.535},{"sentences":[{"text":"So what I can do is I can send you an email right now with the payment details.","start":150.655,"end":156.355,"sentiment":"neutral","sentiment_score":0.19403753388259146},{"text":"And, honestly, once you make the payment, I can actually submit the notes of intent to claim on your behalf.","start":157.0,"end":161.56001,"sentiment":"neutral","sentiment_score":0.25144064202904703},{"text":"You don't even have to fill out 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easy.","start":169.72,"end":170.86,"sentiment":"positive","sentiment_score":0.6794794797897339}],"sentiment":"positive","sentiment_score":0.6794794797897339,"channel":0,"num_words":4,"start":169.72,"end":170.86},{"sentences":[{"text":"oh, it makes it much easier.","start":171.23001,"end":172.69,"sentiment":"positive","sentiment_score":0.6542324423789978}],"sentiment":"positive","sentiment_score":0.6542324423789978,"channel":1,"num_words":6,"start":171.23001,"end":172.69},{"sentences":[{"text":"Yeah.","start":174.385,"end":174.545,"sentiment":"positive","sentiment_score":0.38632410764694214},{"text":"Very much.","start":174.545,"end":175.36499,"sentiment":"positive","sentiment_score":0.6110555231571198},{"text":"So I'll just yeah.","start":175.665,"end":176.785,"sentiment":"neutral","sentiment_score":0.10116730816662312},{"text":"I'll do everything up now, and I'll send the email.","start":176.785,"end":179.205,"sentiment":"neutral","sentiment_score":0.16286087408661842},{"text":"Your email address is still sorry.","start":179.665,"end":184.08,"sentiment":"neutral","sentiment_score":-0.13969272871812186}],"sentiment":"neutral","sentiment_score":0.12189377196457075,"channel":0,"num_words":23,"start":174.385,"end":184.08},{"sentences":[{"text":"Where am I even looking?","start":184.08,"end":185.22,"sentiment":"neutral","sentiment_score":-0.1660905212163925},{"text":"R morphe, if I'm pronouncing","start":186.08,"end":188.8,"sentiment":"neutral","sentiment_score":-0.014602915570139884}],"sentiment":"neutral","sentiment_score":-0.0903467183932662,"channel":0,"num_words":10,"start":184.08,"end":188.8},{"sentences":[{"text":"Yeah.","start":188.52501,"end":189.02501,"sentiment":"neutral","sentiment_score":0.013949603773653507}],"sentiment":"neutral","sentiment_score":0.013949603773653507,"channel":1,"num_words":1,"start":188.52501,"end":189.02501},{"sentences":[{"text":"that 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dot","start":190.16,"end":190.81999,"sentiment":"neutral","sentiment_score":0.010045168921351433}],"sentiment":"neutral","sentiment_score":0.010045168921351433,"channel":0,"num_words":2,"start":190.16,"end":190.81999},{"sentences":[{"text":"That's correct.","start":191.085,"end":191.725,"sentiment":"neutral","sentiment_score":0.09089400619268417},{"text":"Yes.","start":191.725,"end":191.94,"sentiment":"neutral","sentiment_score":0.09465060383081436}],"sentiment":"neutral","sentiment_score":0.09214620540539424,"channel":1,"num_words":3,"start":191.085,"end":191.94},{"sentences":[{"text":"com?","start":191.76,"end":191.84,"sentiment":"neutral","sentiment_score":0.0962993949651718},{"text":"Perfect.","start":191.84,"end":192.34,"sentiment":"positive","sentiment_score":0.7395499348640442},{"text":"Cool.","start":193.2,"end":193.51999,"sentiment":"positive","sentiment_score":0.7084324359893799},{"text":"I'll send you that email right this second, and it literally just has the biller code and the reference number.","start":193.51999,"end":199.285,"sentiment":"neutral","sentiment_score":0.32445290237665175},{"text":"So you'll just log in to your bank, transfer the money that you wanted to pay into that biller code.","start":199.285,"end":206.265,"sentiment":"neutral","sentiment_score":0.17063544318079948}],"sentiment":"neutral","sentiment_score":0.2661871785341307,"channel":0,"num_words":43,"start":191.76,"end":206.265},{"sentences":[{"text":"And once that money is transferred, if you can just click me in a message back to let me know the money's landed, and then we'll submit the notice of intention to claim on your","start":206.565,"end":216.74,"sentiment":"neutral","sentiment_score":0.14388930052518845}],"sentiment":"neutral","sentiment_score":0.14388930052518845,"channel":0,"num_words":35,"start":206.565,"end":216.74},{"sentences":[{"text":"Mhmm.","start":216.575,"end":217.075,"sentiment":"neutral","sentiment_score":0.060409195721149445}],"sentiment":"neutral","sentiment_score":0.060409195721149445,"channel":1,"num_words":1,"start":216.575,"end":217.075},{"sentences":[{"text":"behalf.","start":216.74,"end":217.24,"sentiment":"neutral","sentiment_score":0.08291320502758026},{"text":"And what will happen is at the turn of the financial year, so basically next month,","start":218.34,"end":223.88,"sentiment":"neutral","sentiment_score":0.06567520904354751}],"sentiment":"neutral","sentiment_score":0.06668920880731415,"channel":0,"num_words":17,"start":216.74,"end":223.88},{"sentences":[{"text":"Yep.","start":224.24,"end":224.74,"sentiment":"neutral","sentiment_score":0.16174766421318054}],"sentiment":"neutral","sentiment_score":0.16174766421318054,"channel":1,"num_words":1,"start":224.24,"end":224.74},{"sentences":[{"text":"you'll get a receipt.","start":224.34,"end":226.28,"sentiment":"neutral","sentiment_score":0.17360323294997215},{"text":"So you'll get a a a document from Hub to confirm that 2 and a half grand is claimable on your tax return.","start":226.99501,"end":236.935,"sentiment":"neutral","sentiment_score":0.20705540737380151}],"sentiment":"neutral","sentiment_score":0.20209952968138237,"channel":0,"num_words":27,"start":224.34,"end":236.935},{"sentences":[{"text":"Awesome.","start":237.615,"end":238.095,"sentiment":"positive","sentiment_score":0.5749526023864746},{"text":"Awesome.","start":238.095,"end":238.575,"sentiment":"positive","sentiment_score":0.5289255976676941},{"text":"So have you got a a direct number I can get in contact with you, or should I just call straight through the 1300 number and","start":238.575,"end":246.33499,"sentiment":"neutral","sentiment_score":0.11730672762944148}],"sentiment":"neutral","sentiment_score":0.14835189708641597,"channel":1,"num_words":28,"start":237.615,"end":246.33499},{"sentences":[{"text":"Just call through the 1300 number.","start":247.33,"end":249.09,"sentiment":"neutral","sentiment_score":0.060540945579608284},{"text":"My name will be on your file as the last person you spoke to,","start":249.09,"end":251.655,"sentiment":"neutral","sentiment_score":0.08299606532922812}],"sentiment":"neutral","sentiment_score":0.07625952940434218,"channel":0,"num_words":20,"start":247.33,"end":251.655},{"sentences":[{"text":"yep.","start":252.015,"end":252.515,"sentiment":"neutral","sentiment_score":0.12126410007476808}],"sentiment":"neutral","sentiment_score":0.12126410007476808,"channel":1,"num_words":1,"start":252.015,"end":252.515},{"sentences":[{"text":"and you could just ask for Larissa anyway, and they'll pop you through to me.","start":252.135,"end":255.595,"sentiment":"neutral","sentiment_score":0.10883896996577581}],"sentiment":"neutral","sentiment_score":0.10883896996577581,"channel":0,"num_words":15,"start":252.135,"end":255.595},{"sentences":[{"text":"Perfect.","start":255.8,"end":256.12,"sentiment":"positive","sentiment_score":0.4155871868133545},{"text":"Thank you so much, Larissa.","start":256.12,"end":257.42,"sentiment":"positive","sentiment_score":0.5081185698509216},{"text":"You're a","start":258.12,"end":258.6,"sentiment":"positive","sentiment_score":0.3730213940143585}],"sentiment":"positive","sentiment_score":0.46277785301208496,"channel":1,"num_words":8,"start":255.8,"end":258.6},{"sentences":[{"text":"No.","start":258.455,"end":258.615,"sentiment":"neutral","sentiment_score":0.14651431143283844}],"sentiment":"neutral","sentiment_score":0.14651431143283844,"channel":0,"num_words":1,"start":258.455,"end":258.615},{"sentences":[{"text":"legend.","start":258.6,"end":259.1,"sentiment":"neutral","sentiment_score":0.14054429531097412}],"sentiment":"neutral","sentiment_score":0.14054429531097412,"channel":1,"num_words":1,"start":258.6,"end":259.1},{"sentences":[{"text":"Not a problem at all.","start":258.615,"end":260.075,"sentiment":"neutral","sentiment_score":0.2438604861497879},{"text":"Honestly, easiest","start":260.935,"end":261.995,"sentiment":"neutral","sentiment_score":0.17742986977100372}],"sentiment":"neutral","sentiment_score":0.22488031004156386,"channel":0,"num_words":7,"start":258.615,"end":261.995},{"sentences":[{"text":"Oh,","start":261.6,"end":262.1,"sentiment":"neutral","sentiment_score":0.16052880883216858}],"sentiment":"neutral","sentiment_score":0.16052880883216858,"channel":1,"num_words":1,"start":261.6,"end":262.1},{"sentences":[{"text":"easiest question I've had today.","start":262.135,"end":264.075,"sentiment":"neutral","sentiment_score":0.18578770458698274}],"sentiment":"neutral","sentiment_score":0.18578770458698274,"channel":0,"num_words":5,"start":262.135,"end":264.075},{"sentences":[{"text":"all good.","start":264.6,"end":265.08002,"sentiment":"positive","sentiment_score":0.36658966541290283},{"text":"I'm glad.","start":265.08002,"end":265.74,"sentiment":"positive","sentiment_score":0.5212306529283524},{"text":"Thank you.","start":265.96,"end":266.625,"sentiment":"positive","sentiment_score":0.5380698144435883},{"text":"Thank you very much.","start":266.705,"end":267.665,"sentiment":"positive","sentiment_score":0.5625081211328506},{"text":"I'll get that sorted, and I'll let you know shortly.","start":267.665,"end":271.045,"sentiment":"positive","sentiment_score":0.3600722551345825}],"sentiment":"positive","sentiment_score":0.4351267650723457,"channel":1,"num_words":20,"start":264.6,"end":271.045},{"sentences":[{"text":"Yeah.","start":272.06094,"end":272.46094,"sentiment":"neutral","sentiment_score":0.18436923623085025},{"text":"Absolutely.","start":272.46094,"end":272.96094,"sentiment":"neutral","sentiment_score":0.2578769624233246},{"text":"You'll have an email in just a moment anyway.","start":273.02094,"end":275.04092,"sentiment":"neutral","sentiment_score":0.22726318571302626}],"sentiment":"neutral","sentiment_score":0.2261468063701283,"channel":0,"num_words":11,"start":272.06094,"end":275.04092},{"sentences":[{"text":"Okay.","start":275.265,"end":275.745,"sentiment":"neutral","sentiment_score":0.23669901490211487},{"text":"Thanks very much.","start":275.745,"end":276.645,"sentiment":"positive","sentiment_score":0.49474358558654785}],"sentiment":"positive","sentiment_score":0.4302324429154396,"channel":1,"num_words":4,"start":275.265,"end":276.645},{"sentences":[{"text":"Thanks, Rafael.","start":277.50095,"end":278.40094,"sentiment":"neutral","sentiment_score":0.3247913420200348},{"text":"Bye.","start":278.54092,"end":279.04092,"sentiment":"neutral","sentiment_score":0.13868442177772522}],"sentiment":"neutral","sentiment_score":0.26275570193926495,"channel":0,"num_words":3,"start":277.50095,"end":279.04092},{"sentences":[{"text":"Bye.","start":279.265,"end":279.765,"sentiment":"neutral","sentiment_score":-0.08863425999879837}],"sentiment":"neutral","sentiment_score":-0.08863425999879837,"channel":1,"num_words":1,"start":279.265,"end":279.765}]},"summary":{"result":"success","short":"The customer, Larissa, is seeking advice on how to contribute to her super fund before the end of the year. She asks the agent, Arissa, about transferring money from her super to her voluntary contribution fund and provides instructions on how to make payments. The agent, Larissa, will send an email with payment details and instructions on how to submit a notice of intent to claim."},"intents":{"segments":[{"text":"Let me just let me know that you were just wanting, I guess, some advice with regards to making contributions to your super fund before end Yes.","start_word":21,"end_word":47,"intents":[{"intent":"Request advice on making contributions","confidence_score":0.26781055}]},{"text":"The notice of intent to claim form that you have will basically convert those those funds from a member voluntary into what's called a concessional contribution, which means you can claim your marginal tax Yeah.","start_word":290,"end_word":324,"intents":[{"intent":"Convert funds","confidence_score":0.7886123}]},{"text":"Can I ask how much is your accountant recommended or advised for you to pay into the fund?","start_word":330,"end_word":347,"intents":[{"intent":"Determine recommended amount","confidence_score":0.0528241}]},{"text":"So what I can do is I can send you an email right now with the payment details. And, honestly, once you make the payment, I can actually submit the notes of intent to claim on your behalf.","start_word":406,"end_word":443,"intents":[{"intent":"Send email with payment details","confidence_score":0.14111696},{"intent":"Submit notes","confidence_score":0.47733048}]},{"text":"I'll send you that email right this second, and it literally just has the biller code and the reference number. So you'll just log in to your bank, transfer the money that you wanted to pay into that biller code. And once that money is transferred, if you can just click me in a message back to let me know the money's landed, and then we'll submit the notice of intention to claim on your Mhmm. behalf.","start_word":527,"end_word":603,"intents":[{"intent":"Submit notice of claim","confidence_score":0.16471127}]},{"text":"you'll get a receipt. So you'll get a a a document from Hub to confirm that 2 and a half grand is claimable on your tax return. Awesome.","start_word":621,"end_word":648,"intents":[{"intent":"Confirm receipt and documents","confidence_score":0.0010255289}]},{"text":"So have you got a a direct number I can get in contact with you, or should I just call straight through the 1300 number and Just call through the 1300 number. My name will be on your file as the last person you spoke to, yep. and you could just ask for Larissa anyway, and they'll pop you through to me. Perfect.","start_word":650,"end_word":712,"intents":[{"intent":"Request contact for larissa","confidence_score":0.033658743}]},{"text":"Honestly, easiest Oh, easiest question I've had today. all good.","start_word":727,"end_word":736,"intents":[{"intent":"Answer questions about biller code","confidence_score":0.005693245}]}]},"sentiments":{"segments":[{"text":"Hi, Rafael. My name is Larissa. How are you going?","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.161995992064476},{"text":"I'm well, Arissa. How are you? Really good. Thank you.","start_word":10,"end_word":19,"sentiment":"positive","sentiment_score":0.562673032283783},{"text":"Wait. Let me just let me know that you were just wanting, I guess, some advice with regards to making contributions to your super fund before end Yes. of financial I year? yes. So what it is, I'm going off advice from my accountant to to reduce my tax. I need to to deposit some money into into my super. He sent me through a notice of intent to claim you or vary a deduction for personal super contributions that I've got to fill out, I guess, and send Mhmm. it through to you. I'm just wondering, I've got some details that Trent Bernie sent me quite a while ago in regards to EFT payments and BPAY and Yeah. all that sort of thing. Do I just send this so I've got a my the member voluntary contribution number Yep. and the code. So is it really just a case of I just transfer it over? Do I attach my name to it? What what's what's the the value of that like? So I'll send you deep I'll send you details so that way we definitely know that they're correct ones. Just I don't want you going off old ones just on the off chance that that Okay. they've changed whatever the case may be. So I will send you new ones. The easiest way to make the payment, the quickest way, is through BPAY, and Yeah. you don't have to put, like, your name or anything like that. So, basically, there's a biller code and a reference number, and the Yeah. reference number will connect as a member voluntary. The notice of intent to claim form that you have will basically convert those those funds from a member voluntary into what's called a concessional contribution, which means you can claim your marginal tax Yeah. back through your tax return. Can I ask how much is your accountant recommended or advised for you to pay into the fund? Plus he's recommended anywhere from 1,200 to $5, so I'm I'm gonna I'm gonna put 2 and a half in and go from there. Okay. No. That's okay. Just so I was aware. Because, obviously, what once the money lands, I'll we'll make sure it gets allocated to your account and we'll follow the the money trail. Mhmm. So what I can do is I can send you an email right now with the payment details. And, honestly, once you make the payment, I can actually submit the notes of intent to claim on your behalf. You don't even have to fill out that Oh, you're a legend.","start_word":20,"end_word":455,"sentiment":"neutral","sentiment_score":0.06649533547290148},{"text":"Thank you.","start_word":456,"end_word":457,"sentiment":"positive","sentiment_score":0.6288340091705322},{"text":"form. Yeah. That's okay. No.","start_word":458,"end_word":462,"sentiment":"neutral","sentiment_score":0.1864011585712433},{"text":"I can That's make much it nice and easy. oh, it makes it much easier. Yeah. Very much.","start_word":463,"end_word":480,"sentiment":"positive","sentiment_score":0.5656084418296814},{"text":"So I'll just yeah. I'll do everything up now, and I'll send the email. Your email address is still sorry. Where am I even looking? R morphe, if I'm pronouncing Yeah. that right, That's correct. at g Yes. mail dot That's correct. Yes. com?","start_word":481,"end_word":524,"sentiment":"neutral","sentiment_score":0.029432225972414017},{"text":"Perfect. Cool.","start_word":525,"end_word":526,"sentiment":"positive","sentiment_score":0.7239911556243896},{"text":"I'll send you that email right this second, and it literally just has the biller code and the reference number. So you'll just log in to your bank, transfer the money that you wanted to pay into that biller code. And once that money is transferred, if you can just click me in a message back to let me know the money's landed, and then we'll submit the notice of intention to claim on your Mhmm. behalf. And what will happen is at the turn of the financial year, so basically next month, Yep. you'll get a receipt. So you'll get a a a document from Hub to confirm that 2 and a half grand is claimable on your tax return.","start_word":527,"end_word":647,"sentiment":"neutral","sentiment_score":0.18122267723083496},{"text":"Awesome. Awesome.","start_word":648,"end_word":649,"sentiment":"positive","sentiment_score":0.5519391298294067},{"text":"So have you got a a direct number I can get in contact with you, or should I just call straight through the 1300 number and Just call through the 1300 number. My name will be on your file as the last person you spoke to, yep. and you could just ask for Larissa anyway, and they'll pop you through to me.","start_word":650,"end_word":711,"sentiment":"neutral","sentiment_score":0.10363517701625824},{"text":"Perfect. Thank you so much, Larissa.","start_word":712,"end_word":717,"sentiment":"positive","sentiment_score":0.4776644706726074},{"text":"You're a No. legend. Not a problem at all. Honestly, easiest Oh, easiest question I've had today.","start_word":718,"end_word":734,"sentiment":"neutral","sentiment_score":0.22215306758880615},{"text":"all good. I'm glad. Thank you. Thank you very much. I'll get that sorted, and I'll let you know shortly.","start_word":735,"end_word":754,"sentiment":"positive","sentiment_score":0.4301557242870331},{"text":"Yeah. Absolutely. You'll have an email in just a moment anyway. Okay.","start_word":755,"end_word":766,"sentiment":"neutral","sentiment_score":0.22653545439243317},{"text":"Thanks very much. Thanks, Rafael.","start_word":767,"end_word":771,"sentiment":"positive","sentiment_score":0.4361798167228699},{"text":"Bye. Bye.","start_word":772,"end_word":773,"sentiment":"neutral","sentiment_score":0.12247707694768906}],"average":{"sentiment":"neutral","sentiment_score":0.13796048512842565}}}}