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It's Dana from OKIE Financial. How are you this afternoon? Hi, Darren. I'm so sorry.\n\nIt's Dana from OKIE Financial. Can you hear me okay?\n\nChannel 1: No. Can't\n\nChannel 0: Not at all. That's so I'm so sorry. It's\n\nChannel 1: really.\n\nChannel 0: breaking up a little bit on my end as well. Can I call you back in a second?\n\nChannel 1: It's only Bluetooth speakers. So if that's any better.\n\nChannel 0: Yeah. I can hear you better now.\n\nChannel 1: No. Hang\n\nChannel 0: You're\n\nChannel 1: on.\n\nChannel 0: right.\n\nChannel 1: Try again.\n\nChannel 0: Yes. Can you hear me better now?\n\nChannel 1: No. It's about the same, but we'll keep going if you want.\n\nChannel 0: Oh, I'm so sorry. I had to book in to go through your annual review. Is now still a good time? Or\n\nChannel 1: Yeah. Yeah. That's fine. So I\n\nChannel 0: Yeah.\n\nChannel 1: just can't hear you properly. That's all.\n\nChannel 0: That's okay. 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I","start":54.28,"end":54.519997,"sentiment":"neutral","sentiment_score":-0.015912191942334175}],"sentiment":"neutral","sentiment_score":0.021854726287225883,"channel":1,"num_words":6,"start":53.16,"end":54.519997},{"sentences":[{"text":"Yeah.","start":54.499435,"end":54.999435,"sentiment":"neutral","sentiment_score":-0.09693959355354308}],"sentiment":"neutral","sentiment_score":-0.09693959355354308,"channel":0,"num_words":1,"start":54.499435,"end":54.999435},{"sentences":[{"text":"just can't hear you properly.","start":54.519997,"end":55.719997,"sentiment":"neutral","sentiment_score":-0.2467666745185852},{"text":"That's all.","start":55.719997,"end":56.46,"sentiment":"neutral","sentiment_score":-0.14349159598350525}],"sentiment":"neutral","sentiment_score":-0.21725950922284806,"channel":1,"num_words":7,"start":54.519997,"end":56.46},{"sentences":[{"text":"That's okay.","start":56.718876,"end":57.198875,"sentiment":"neutral","sentiment_score":0.03225270425900817},{"text":"What I'll do if it's okay, I'm gonna hang up, and I'm gonna call you back again.","start":57.198875,"end":60.558876,"sentiment":"neutral","sentiment_score":-0.011736551464042243},{"text":"I'll see if that makes it better for you.","start":60.558876,"end":62.558876,"sentiment":"neutral","sentiment_score":0.12252546101808548},{"text":"Okay?","start":62.558876,"end":63.058876,"sentiment":"neutral","sentiment_score":0.07959142327308655}],"sentiment":"neutral","sentiment_score":0.03611395193328117,"channel":0,"num_words":29,"start":56.718876,"end":63.058876},{"sentences":[{"text":"Okay.","start":64.28,"end":64.759995,"sentiment":"neutral","sentiment_score":0.15154746174812317},{"text":"Thank you.","start":64.759995,"end":65.5,"sentiment":"neutral","sentiment_score":0.3045417368412018}],"sentiment":"neutral","sentiment_score":0.2535436451435089,"channel":1,"num_words":3,"start":64.28,"end":65.5},{"sentences":[{"text":"Why?","start":65.67888,"end":65.99888,"sentiment":"neutral","sentiment_score":0.025821801275014877},{"text":"Be a second.","start":65.99888,"end":66.73888,"sentiment":"neutral","sentiment_score":0.0030217772970596948}],"sentiment":"neutral","sentiment_score":0.00872178329154849,"channel":0,"num_words":4,"start":65.67888,"end":66.73888}]},"summary":{"result":"success","short":"The customer, Darren, is experiencing some technical issues with his phone and has had to book in for an annual review. Dana from OKIE Financial tries to communicate with him but is having trouble hearing him. Dana apologizes and suggests calling him back again if it works."},"intents":{"segments":[{"text":"Can I call you back in a second?","start_word":49,"end_word":56,"intents":[{"intent":"Request call back","confidence_score":0.07470057}]}]},"sentiments":{"segments":[{"text":"Hi, Darren. It's Dana from OKIE Financial. How are you this afternoon? Hi, Darren. I'm so sorry. It's Dana from OKIE Financial. Can you hear me okay? No. Can't Not at all.","start_word":0,"end_word":31,"sentiment":"neutral","sentiment_score":0.018640346825122833},{"text":"That's so I'm so sorry. It's really. breaking up a little bit on my end as well.","start_word":32,"end_word":48,"sentiment":"negative","sentiment_score":-0.3664085865020752},{"text":"Can I call you back in a second? It's only Bluetooth speakers. So if that's any better. Yeah. I can hear you better now. No. Hang You're on. right. Try again. Yes. Can you hear me better now? No. It's about the same, but we'll keep going if you want. Oh, I'm so sorry. I had to book in to go through your annual review. Is now still a good time? Or Yeah. Yeah. That's fine. So I Yeah. just can't hear you properly. That's all. That's okay. What I'll do if it's okay, I'm gonna hang up, and I'm gonna call you back again. I'll see if that makes it better for you. Okay? Okay. Thank you. Why? Be a second.","start_word":49,"end_word":170,"sentiment":"neutral","sentiment_score":-0.05556118115782738}],"average":{"sentiment":"neutral","sentiment_score":-0.07043044226510184}}}}