{"metadata":{"transaction_key":"deprecated","request_id":"019dfbc6-ac5a-7ea0-bf8f-c4358187ba62","sha256":"7a74cdaaa55dce8f3aad1979a8ae3b920f53a0847826b15b0e5b259ee2044dc3","created":"2026-05-06T05:33:15.860Z","duration":27.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":109,"output_tokens":84},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":135,"output_tokens":135},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":135,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Anna. It's Dana from OC Financial. I've had you booked in to go through your updated statement of advice. If you can please call me back on 130160796. If today doesn't suit that is okay, just call the same number, and we'll happily reschedule. Thank you, and have a great day.","confidence":0.99658203,"words":[{"word":"hi","start":12.385,"end":12.625,"confidence":0.99560547,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.13536211848258972},{"word":"anna","start":12.625,"end":12.945001,"confidence":0.9951172,"punctuated_word":"Anna.","sentiment":"neutral","sentiment_score":0.15155477821826935},{"word":"it's","start":12.945001,"end":13.265,"confidence":0.9855957,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1409691423177719},{"word":"dana","start":13.265,"end":13.505,"confidence":0.94384766,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.13971757888793945},{"word":"from","start":13.505,"end":13.745001,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17299075424671173},{"word":"oc","start":13.745001,"end":14.065001,"confidence":0.33691406,"punctuated_word":"OC","sentiment":"neutral","sentiment_score":0.1313118040561676},{"word":"financial","start":14.065001,"end":14.565001,"confidence":0.9851074,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.13891422748565674},{"word":"i've","start":14.625,"end":14.785,"confidence":0.9338379,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.11020823568105698},{"word":"had","start":14.785,"end":14.945001,"confidence":0.95166016,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.10420991480350494},{"word":"you","start":14.945001,"end":15.1050005,"confidence":0.69921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09124001115560532},{"word":"booked","start":15.1050005,"end":15.265,"confidence":0.46289062,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.08758868277072906},{"word":"in","start":15.265,"end":15.425,"confidence":0.9716797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09322257339954376},{"word":"to","start":15.425,"end":15.665,"confidence":0.3400879,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08596178889274597},{"word":"go","start":15.665,"end":15.825001,"confidence":0.42382812,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.13895657658576965},{"word":"through","start":15.825001,"end":16.065,"confidence":0.578125,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.13600125908851624},{"word":"your","start":16.065,"end":16.225,"confidence":0.98828125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1460288166999817},{"word":"updated","start":16.225,"end":16.545,"confidence":0.9892578,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.10175079107284546},{"word":"statement","start":16.545,"end":16.865,"confidence":0.9980469,"punctuated_word":"statement","sentiment":"neutral","sentiment_score":0.15928393602371216},{"word":"of","start":16.865,"end":17.025,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10108880698680878},{"word":"advice","start":17.025,"end":17.525,"confidence":0.9916992,"punctuated_word":"advice.","sentiment":"neutral","sentiment_score":0.08449725061655045},{"word":"if","start":17.665,"end":17.825,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.10712678730487823},{"word":"you","start":17.825,"end":17.905,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07592752575874329},{"word":"can","start":17.905,"end":18.065,"confidence":0.9941406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.049588579684495926},{"word":"please","start":18.065,"end":18.305,"confidence":0.96533203,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.04760855436325073},{"word":"call","start":18.305,"end":18.465,"confidence":0.9091797,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.046343185007572174},{"word":"me","start":18.465,"end":18.625,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07551667094230652},{"word":"back","start":18.625,"end":18.785,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.06369540095329285},{"word":"on","start":18.785,"end":18.945,"confidence":0.9819336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.046470656991004944},{"word":"130160796","start":18.945,"end":21.345001,"confidence":0.9988064,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.09830573201179504},{"word":"if","start":21.345001,"end":21.505001,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.07271011918783188},{"word":"today","start":21.505001,"end":21.825,"confidence":0.9160156,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.11352524161338806},{"word":"doesn't","start":21.825,"end":22.065,"confidence":0.9975586,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.17590782046318054},{"word":"suit","start":22.065,"end":22.305,"confidence":0.80126953,"punctuated_word":"suit","sentiment":"neutral","sentiment_score":-0.1414652019739151},{"word":"that","start":22.305,"end":22.465,"confidence":0.8364258,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17240285873413086},{"word":"is","start":22.465,"end":22.705,"confidence":0.74902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18978439271450043},{"word":"okay","start":22.705,"end":23.025002,"confidence":0.99658203,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":-0.09359505772590636},{"word":"just","start":23.025002,"end":23.265,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08709956705570221},{"word":"call","start":23.265,"end":23.425,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04701143503189087},{"word":"the","start":23.425,"end":23.585,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04349072277545929},{"word":"same","start":23.585,"end":23.744999,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.1201728656888008},{"word":"number","start":23.744999,"end":23.985,"confidence":0.76782227,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.08781258016824722},{"word":"and","start":23.985,"end":24.065,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.145480215549469},{"word":"we'll","start":24.065,"end":24.305,"confidence":0.9970703,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.20912164449691772},{"word":"happily","start":24.305,"end":24.705,"confidence":0.99902344,"punctuated_word":"happily","sentiment":"positive","sentiment_score":0.37633681297302246},{"word":"reschedule","start":24.705,"end":25.205,"confidence":0.99902344,"punctuated_word":"reschedule.","sentiment":"neutral","sentiment_score":0.11433476209640504},{"word":"thank","start":25.345001,"end":25.505001,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7163134813308716},{"word":"you","start":25.505001,"end":25.665,"confidence":0.967041,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7362213134765625},{"word":"and","start":25.665,"end":25.904999,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.694360077381134},{"word":"have","start":25.904999,"end":26.065,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7216055989265442},{"word":"a","start":26.065,"end":26.145,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7527185678482056},{"word":"great","start":26.145,"end":26.385,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7853332161903381},{"word":"day","start":26.385,"end":26.885,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.48481982946395874}],"paragraphs":{"transcript":"\nHi, Anna. It's Dana from OC Financial. I've had you booked in to go through your updated statement of advice. If you can please call me back on 130160796. If today doesn't suit that is okay, just call the same number, and we'll happily reschedule.\n\nThank you, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi, Anna.","start":12.385,"end":12.945001,"sentiment":"neutral","sentiment_score":0.14345844835042953},{"text":"It's Dana from OC Financial.","start":12.945001,"end":14.565001,"sentiment":"neutral","sentiment_score":0.1447807013988495},{"text":"I've had you booked in to go through your updated statement of advice.","start":14.625,"end":17.525,"sentiment":"neutral","sentiment_score":0.11077220336749004},{"text":"If you can please call me back on 130160796.","start":17.665,"end":21.345001,"sentiment":"neutral","sentiment_score":0.06784256589081553},{"text":"If today doesn't suit that is okay, just call the same number, and we'll happily reschedule.","start":21.345001,"end":25.205,"sentiment":"neutral","sentiment_score":0.00020299432799220172}],"sentiment":"neutral","sentiment_score":0.06810422332750427,"num_words":45,"start":12.385,"end":25.205},{"sentences":[{"text":"Thank you, and have a great day.","start":25.345001,"end":26.885,"sentiment":"positive","sentiment_score":0.6987674406596592}],"sentiment":"positive","sentiment_score":0.6987674406596592,"num_words":7,"start":25.345001,"end":26.885}]}}]},{"alternatives":[{"transcript":"Hi. You've called, Dana. I'm sorry I can't take your call at the moment, but please leave your name and number, and I'll give you a callback as soon as possible. Thank you. Bye.","confidence":0.9980469,"words":[{"word":"hi","start":1.28,"end":1.4399999,"confidence":0.8959961,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0314737930893898},{"word":"you've","start":1.4399999,"end":1.68,"confidence":0.9946289,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.022499315440654755},{"word":"called","start":1.68,"end":2.0,"confidence":0.77734375,"punctuated_word":"called,","sentiment":"neutral","sentiment_score":0.03895355761051178},{"word":"dana","start":2.0,"end":2.5,"confidence":0.69873047,"punctuated_word":"Dana.","sentiment":"neutral","sentiment_score":0.02422618679702282},{"word":"i'm","start":2.56,"end":2.72,"confidence":0.8684082,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10872417688369752},{"word":"sorry","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.19355514645576477},{"word":"i","start":2.96,"end":3.12,"confidence":0.5966797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1855725198984146},{"word":"can't","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2003481388092041},{"word":"take","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.21965408325195312},{"word":"your","start":3.52,"end":3.6799998,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19989067316055295},{"word":"call","start":3.6799998,"end":3.9199998,"confidence":0.98828125,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.21324749290943143},{"word":"at","start":3.9199998,"end":4.08,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1544872373342514},{"word":"the","start":4.08,"end":4.16,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1369776874780655},{"word":"moment","start":4.16,"end":4.48,"confidence":0.7973633,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.12453655898571014},{"word":"but","start":4.48,"end":4.72,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07205375283956528},{"word":"please","start":4.72,"end":5.04,"confidence":0.984375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.09783729910850524},{"word":"leave","start":5.04,"end":5.2799997,"confidence":0.9951172,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.026185624301433563},{"word":"your","start":5.2799997,"end":5.44,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04688157141208649},{"word":"name","start":5.44,"end":5.8399997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0548701174557209},{"word":"and","start":5.8399997,"end":6.24,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05123145133256912},{"word":"number","start":6.24,"end":6.56,"confidence":0.85961914,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.03698191046714783},{"word":"and","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02992178499698639},{"word":"i'll","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.028914406895637512},{"word":"give","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.02838672325015068},{"word":"you","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04264187812805176},{"word":"a","start":7.2799997,"end":7.3599997,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03681349381804466},{"word":"callback","start":7.3599997,"end":7.68,"confidence":0.9838867,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.05863363668322563},{"word":"as","start":7.68,"end":7.8399997,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.047771990299224854},{"word":"soon","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.05804987996816635},{"word":"as","start":8.16,"end":8.24,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.07317051291465759},{"word":"possible","start":8.24,"end":8.74,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.0927816480398178},{"word":"thank","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32967472076416016},{"word":"you","start":8.96,"end":9.44,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2258586883544922},{"word":"bye","start":9.44,"end":9.94,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13279742002487183}],"paragraphs":{"transcript":"\nHi. You've called, Dana. I'm sorry I can't take your call at the moment, but please leave your name and number, and I'll give you a callback as soon as possible. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.0314737930893898},{"text":"You've called, Dana.","start":1.4399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.028559686616063118},{"text":"I'm sorry I can't take your call at the moment, but please leave your name and number, and I'll give you a callback as soon as possible.","start":2.56,"end":8.74,"sentiment":"neutral","sentiment_score":-0.0970415332251125},{"text":"Thank you.","start":8.8,"end":9.44,"sentiment":"neutral","sentiment_score":0.27776670455932617},{"text":"Bye.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.13279742002487183}],"sentiment":"neutral","sentiment_score":-0.053371697499909825,"num_words":34,"start":1.28,"end":9.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called, Dana. I'm sorry I can't take your call at the moment, but please leave your name and number, and I'll give you a callback as soon as possible. Thank you. Bye.\n\nChannel 0: Hi, Anna. It's Dana from OC Financial. I've had you booked in to go through your updated statement of advice. If you can please call me back on 130160796. If today doesn't suit that is okay, just call the same number, and we'll happily reschedule.\n\nThank you, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.0314737930893898},{"text":"You've called, Dana.","start":1.4399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.028559686616063118},{"text":"I'm sorry I can't take your call at the moment, but please leave your name and number, and I'll give you a callback as soon as possible.","start":2.56,"end":8.74,"sentiment":"neutral","sentiment_score":-0.0970415332251125},{"text":"Thank you.","start":8.8,"end":9.44,"sentiment":"neutral","sentiment_score":0.27776670455932617},{"text":"Bye.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.13279742002487183}],"sentiment":"neutral","sentiment_score":-0.053371697499909825,"channel":1,"num_words":34,"start":1.28,"end":9.94},{"sentences":[{"text":"Hi, Anna.","start":12.385,"end":12.945001,"sentiment":"neutral","sentiment_score":0.14345844835042953},{"text":"It's Dana from OC Financial.","start":12.945001,"end":14.565001,"sentiment":"neutral","sentiment_score":0.1447807013988495},{"text":"I've had you booked in to go through your updated statement of advice.","start":14.625,"end":17.525,"sentiment":"neutral","sentiment_score":0.11077220336749004},{"text":"If you can please call me back on 130160796.","start":17.665,"end":21.345001,"sentiment":"neutral","sentiment_score":0.06784256589081553},{"text":"If today doesn't suit that is okay, just call the same number, and we'll happily reschedule.","start":21.345001,"end":25.205,"sentiment":"neutral","sentiment_score":0.00020299432799220172}],"sentiment":"neutral","sentiment_score":0.06810422332750427,"channel":0,"num_words":45,"start":12.385,"end":25.205},{"sentences":[{"text":"Thank you, and have a great day.","start":25.345001,"end":26.885,"sentiment":"positive","sentiment_score":0.6987674406596592}],"sentiment":"positive","sentiment_score":0.6987674406596592,"channel":0,"num_words":7,"start":25.345001,"end":26.885}]},"summary":{"result":"success","short":"The customer, Dana, called a financial company and reached an answering machine for an agent named Dana. Dana left a message for Anna, saying she couldn't take her call at the moment, but asked her to leave her name and number so she can call her back. Dana also informed Anna that she had been booked in to go through her updated statement of advice and asked her to call the same number if it doesn't work."},"intents":{"segments":[{"text":"You've called, Dana. I'm sorry I can't take your call at the moment, but please leave your name and number, and I'll give you a callback as soon as possible. Thank you.","start_word":1,"end_word":32,"intents":[{"intent":"Request call back","confidence_score":0.12985852}]}]},"sentiments":{"segments":[{"text":"Hi. You've called, Dana. I'm sorry I can't take your call at the moment, but please leave your name and number, and I'll give you a callback as soon as possible. Thank you. Bye. Hi, Anna. It's Dana from OC Financial. I've had you booked in to go through your updated statement of advice. If you can please call me back on 130160796. If today doesn't suit that is okay, just call the same number, and we'll happily reschedule.","start_word":0,"end_word":78,"sentiment":"neutral","sentiment_score":0.02642602287232876},{"text":"Thank you, and have a great day.","start_word":79,"end_word":85,"sentiment":"positive","sentiment_score":0.7349717020988464}],"average":{"sentiment":"neutral","sentiment_score":0.07891088415075231}}}}