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I did also send you a text message so you can just ignore that message when it pops through to you. It's all good. That's okay. Before we sort of jump into the call, I do have to let you know that, Chantal, that we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Yep. Lovely. And I'm discussing your personal information. So I'll just get you to confirm for me as well your full name, your address, and date of birth I should have. Yep. Beautiful. Thank you so much for that. So before we kinda jump into things, I just wanted to double check on how things are going for you. Our last conversation, you were due to finish your chemo around about March or April this year depending on how the dosages went. How did that all go for you? Wow. It went a little bit longer. Yeah. Yeah. Wow. Oh, that's fantastic. Yep. Oh, fantastic. I'm so happy to hear. That's excellent. I know last time we spoke, you were quite a bit ill, and they'd had to reduce the dosages because of that. And you'd had some issues as well, so I'm glad you kindly got through. And did everything go okay today with the mammogram and the yep. Yep. Yeah. Beautiful. Fantastic. We'll cross our fingers. It's all gonna be cut fine, and, yeah, you'll get good results. And now you've just gotta, you know, have those updates and checkups for the next I think it was five years or six years they make you have those checkups for? Yep. Okay. Yep. Yeah. Oh, that's beautiful. Yes. Yeah. Isn't she lovely? I love Michelle. She's beautiful. Yeah. Oh, yes. I believe the notes here that Michelle left for me said that you also wanted to sort of catch up about possibly claiming Compassionate Grounds, trying to get some money out of super just so you're able to help with the medication that you need at the moment. Is that right? Yeah. Yeah. Yes. Yes. Yeah. Absolutely. Yep. Right. Yep. Okay. Yep. Yeah. No. Absolutely. So, essentially, I had I have had a bit of a look around because I know compassionate grounds is claimable for any kind of medical procedures or treatments that you're unable to pay for out of your back pocket. And it looks like they're happening have been successful claims for the for the purposes of getting those sorts of the drugs that are required for weight loss for those reasons. It is the same process as doing it for your teeth. So what you'll need to do is just the claim through your myGov account. You'll need to get the doctor and or a pharmacist to kinda give you a breakdown on the total cost. They're gonna wanna see that written down as to what the cost is that's required for, and they're gonna wanna know the reason as well. So just letting the ATO know as part of the application that you need this much money to be able to purchase a drug to undergo you know, get the weight loss that you need, I think, over 30 kilos, you said. Within twelve months, whether you're able to have that reconstruction surgery due to, you know, effects of going through the cancer treatment there. So it looks like they have been claimed to have gone through for it. It is all done through your myGov account because it is done through the ATO directly. But what I would be doing is going and getting as much evidence as possible. So they're probably gonna wanna see, bank statements to show that you don't have a lot of money in savings. They're gonna want an invoice or a statement showing how much it's gonna cost for the treatment. The invoices need to be less than thirty days old. So if you can see the doctor or the pharmacist and see if they can sort of print out a cost on how much it costs for the drug for the time that you would need it. Yeah. Mhmm. Yep. Yeah. Yeah. That's what I read as well. Yeah. Yeah. Yep. Yep. Yes. Yeah. Yeah. Absolutely. And, look, this the everything I've read is the same. It's saying that depending on the dosage, depending on how much it's gonna cost, but it can be anywhere from sort of from what I can see, but 2 to $400 on a monthly basis for the smaller dosages. And that was at $700 per month for a higher dosage as well. Yeah. Wow. Yep. Yep. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I wanna say around about what? No way. I was gonna say about 15,000. It's about 30. Wow. That's a lot, isn't it? Yep. Yeah. Yeah. Okay. Yep. Wow. Yeah. Wow. Incredible. Yeah. Yeah. Yeah. Yeah. Yes. Yeah. Yeah. Okay. Yeah. No. Understandable. Well, you can do it one of two ways. So you could just sort of to get the the dental work done now, you could put that claim through via myGov account as soon as possible with the quotes that you have so you can look to get that work done. It also works out well-to-do it that way because you're essentially going to the claim of applying for smaller amounts over a period of time. So if you were to claim to everything at once and you say you have to take out a a big chunk of $50,000 in one big lump sum, that can have a greater effect in your super now. Whereas if you claimed that 12,000 now and then, you know, in a few months time when you're all in a few weeks or a few months time when you're able to get the quotes for the the drug for the weight loss, then you claim against that and try to have it approved in that kinda order. You are sort of taking money out at different increments throughout the year. So it is kind of whilst not, you know, having a huge effect in your sleep, but it is taking smaller amounts. Yeah. Mhmm. Yep. Yeah. No. There's not. So with Compassionate Ground, there's not. You can actually do more than one claim. There's no limit to how much you can claim within that that twelve month period. If you're claiming hardship, there are there are limits. It's once per financial year, essentially, so once per every twelve month period. But when it comes to Compassionate Grounds, because it's a medical, they don't have any real limit on how often you can claim. So you can do a smaller claim now and then another smaller claim down the track and then another claim down the track if you need it as well. It is really important to note that the money that comes up because you're under the age of 60, when the funds are taken out, they are added to your taxable income. However, the the fund does work out the tax and tries to sort of cover that for you. So it is added to your taxable income for the year, but you don't have to account for that. You don't pay tax much for your tax return, if that makes sense. Yeah. Yeah. So yeah. So when yeah. Yeah. Yeah. I mean, what happens is when the when the ACO have the letter to say it's all been approved, they send that to you, but they also provide a copy to your super fund. If not, we can always help you to get a copy. Essentially, what happens is that letter is provided to the fund. They organize the benefit payment form for you. They work out essentially what the tax is estimated to be, and they do they give you the money that you're entitled to, but they also kind of withhold a certain amount for the tax component. That is all added to it's all reported to the ATO. So at tax time, when you go to do your tax return, you'll have a section where it's got, you know, extra money withdrawn from super or early release. And the the funds that you've withdrawn will be added in there, and they should also have a section for how much tax is being withhold. So we'll see if you claim, say, would get receive 12,000, that $12,000 is added to your taxable income for the year, your total taxable income, but it's not assessable taxable income. So they won't make you pay extra tax on your tax return. The the super fund has estimated how much tax should be withheld for that, and they've tried to cover that for you. There have been instances in the past where they haven't held enough. There may be a bill that comes out of it, so we do like to make sure you're aware that that could be a possibility in a very worst case scenario, but the tax the, you know, the the super fund tend to tend to withhold a higher amount of tax. So, generally, it's up to 22%, and they tend to try and hold the higher amount of tax to cover you on that scenario. Okay? Yeah. All good. So I would honestly suggest you try to do it out of, Hub twenty four just because it's a lot easier. So we because we look after Hub twenty four, we can automate the sell downs, and we can also try to get the funds released earlier. So what would happen is once HUB twenty four get the the release letter to say that you've got this money, We'll we'll help you with the bank account form to make sure your bank account is nominated. They do a bit of a security check to confirm your bank details, and then we can actually go and submit the sell downs from the super fund there. With Hub twenty four and the adviser platforms, once we submit those sell downs, if you need that money fairly quickly, we can once they submit those sell downs, if you need that money fairly quickly, we can also make a call to the fund and let them know, hey. We need this money ASAP. So long as you're not withdrawing and you won't be more than 80% of your balance, they can tend to help release the funds a little bit faster for you. So it would be easier to do it from Hub twenty four just to make it a bit easier for you. And that way, we can kind of help you and control the sell downs and, you know, watch the funds release. But it's up to you if you want the funds from AMP. We may just have to move some money over to AMP to cover it. That's all. Yeah. Yeah. Yeah. Yeah. Absolutely. I can do up an email shortly for you that has all that information. Not a problem at all. Yeah. Excellent. No. That's okay. Yeah. Yeah. Yes. Okay. Yeah. No. That's okay. Well, once it all kinda goes through, it can take a couple of weeks for it can take a few weeks for the ATO to complete the approval as well. So if you were to get all the documentation together, try to seek the approval now. That way, hopefully, the approval comes through, the funds come out, and then you're able to kind of make that appointment for yourself when your oncologist approves it. Yeah. Yeah. No. Perfect. All good. Was there any other questions in relation to the compassionate grounds release or anything else I can send through? A little bit of information on what we've kinda covered for you if you like just to kind of break it down. Yep. That's okay. That's not a problem. The other reason I wanted to have you booked in today, Chantal, is that we do also have your updated advice documents. So when we were talking late last year, you wanted to look at being able to consolidate can basically, cancel off that Brighter Super account and consolidate your funds into Hub twenty four and AMP. So I have completed the advice for you as well. Is it okay if I run through that now for you as well? Yeah. That's okay. That's alright. Yeah. You're right. You let me know when. Not a problem at all. Yeah. Absolutely. Oh, god. Yeah. Perfect. Now I did email you a copy of the document. I know with you being out and about at the moment, it might be a bit hard to read the documents. So when you've got some time later, if you check your emails and sort of run your eyes over the document, it'll give you a clear outline of the recommendations there. But we also kind of noted this year that we've seen some changes to the way the markets are reacting, and we wanted to do a bit of an investment switch for you as well. So I am recommending that as of now, we do close off your Brighter Super account and roll the funds from Brighter Super into Hub twenty four and have them invested. We do wanna retain the AMP account for the insurances. One of the important things is because we're not able to look at new cover until you've been clear of the breast cancer for generally six to seven years, we do have to retain the life activity and the income protection you have now. And as we kinda went through, Brighter Super doesn't have any income protection. It's only in the A and P funds. So we wanna keep the best level of protection we can. Brighter Super also only has a 132,000 of life and TPD, which AMP has a higher level for you. So in the event of a life or TPD claim, the AMP account does actually provide a greater level of cover to you. So we do want to retain the AMP fund and the hub twenty four super fund. Sorry. Do you want me to stop? I'm so sorry. Oh, you're right. You you're right. You let me know if you need to stop. It's not a problem. Yeah. Correct. Correct. Yeah. We wanna make no. No. You're good, honestly. We also wanna make sure that your contributions from your employer go into your AMP account because we'll be closing off Brighter Super. So I'll give you the information for the AMP account so you can have those contributions removed across. And we will get an updated balance that they we do also wanna only retain 10,000 in the AMP account and make sure all the money is invested within hub twenty four, only keeping a small amount in AMP to retain the insurances. And then every year, we'll look at the balance in the AMP SIG super account and transfer everything other than 10,000 over. We'd like to leave 10,000 because it covers your insurance premiums. It also leaves the minimum they require, but it also does account for market ups and downs as well, which is kind of what we've been seeing this year. Okay? Yeah. No. You've actually been doing quite well. Let me just actually pull up the report for you. I can give you an updated report. I did notice that one of your investments when I was going through the research here has actually now been underperforming. So you do have the Bennelong Australian Equities in the in your super fund, which was meant to be giving you more of an actively managed part or investment within your super. And Benelon have anywhere from 20 to 30 different investment options. But they've been underperforming a little bit this year, so we wanted to make sure that we got rid of them. And I'm recommending as part of this advice document that we sell all of the Bennelong Australian equities, and we move you into the Alfiniti share Australian equities investment. Again, that is still an actively managed fund. It's actually cheaper than Bennelong, so it's saving you an investment fees, which is really important, making your fees cheaper. And the Ofinity actually hold anywhere from 30 to 35 different investment options. So it actually is a little bit cheaper for you, giving you more diversification. It hasn't been underperforming the way Bennelong has. So we wanted to look at near switching that up for you as well. Just looking at your portfolio report here, so for the last twelve months, as much as we've seen the the volatility there, your portfolio net of fees is up 11.95%. So you're actually up doing really well. Yeah. Yes. Yeah. Yeah. Yeah. No. Definitely, I can safely say I've been watching it for you. I wanted to get this document up to date and make sure we have the investments which in there for you so it all kind of coincides together and make sure we get rid of those underperforming investments there. We're also gonna do a bit of a rebalance for you as well. So when you first came on board and we gave you, obviously, the recommendations, you were recommended, you know, 10% into one investment, 9% into another, 6% into another. Well, over time, some of those investments perform better than others do. So it's really important that we're not, you know, allowing you to allowing your portfolio to overexpose you to certain types of risk. So rebalancing the portfolio, selling investments that have done extremely well, like, say, physical gold, and also, you know, rebalancing and buying into some of the investments which might be down at the moment with the market ups and downs. Those sorts of things provide you with a benefit as well. So, essentially, when you're looking at this at page 21, you'll see I've got a list of investments that we're gonna sell off some of the investments of. We're gonna rebalance your battery and lithium tax. You got a little bit too much of that at the moment. We're gonna get rid of all of the Australian equities with the Bennelong investment there. We are removing the bank hybrids as well. They are being phased out by the government as an investment, so I'm selling all of those and putting the money into some bonds for you. So bonds are very much defensive investments. They're income producing, but the investments that we're selling are gonna be phased out. So we either sell them now when we can or we're gonna have to down the track. That is a kind of change while we're making those changes to your portfolio now. And then your physical gold has done extremely well, but you do hold a bit too much physical gold. So selling some of that often just rebalancing you back as well. So it's about just cementing some of the gains that you have seen in some of the investments and spreading those gains into other areas. It helps with the compounding effect. It's the same as when you, you know, invest $10,000 and then you might put, you know, a $100 each month. By putting that money in, it's essentially being invested into the investments, and then it, you know, creates growth in income, which you keep investing back, and it compounds your returns for the future. So it's the same thing here, essentially. Does that make sense? Yeah. So it'll be good. We'll close out Brighter Super, move your contributions to AMP, keep the hub 24 open, take out roughly about $500 from AMP. We'll leave 10,000 behind, and all the money from Brighter Super will also be invested in Hub twenty four. We'll do a bit of a quick investment switch there for you to make sure your investments are working and in line with your risk profile, which was essentially growth. We wanted to make sure that you still have that growth eighty twenty split there for you, and then we'll make sure we do some catch ups down the track as well, just making sure that everything stays in line with your goals and that we alter the portfolio as we have been doing to make sure that it's working harder for you. Does that make sense? Yeah. Beautiful. Yeah. Absolutely. Yeah. Not a problem at all. I'll get the AMP Choice of Superform for you so you have those details. I can grab that, and I'll try to attach this to the email this afternoon there for you so you have that information just to hand to your employer to make it easier for you. Okay? Excellent. That's okay. The only other thing just to sort of point out is it's important that I do make you aware, when we do switch investments within five super, there's also capital gains tax. By making the switch, you'll see there there's actually no CGT consequences. Your super fund doesn't have to account for any capital gains tax for these switches that I'm recommending, which is great. And the investment fees the investment fees essentially is expected to save you another $84 for the year. And then once we close off Friday, so for that, it's also saving you about $364 in insurance premiums as well. So it's more money left inside super working for you, which is important. Yeah. Yeah. And then all up there, the newer portfolio, the changes that we're making have seen a greater performance over the past couple of years. So when we look at the three funds the way you were invested, those funds are averaging around about 12.69%. With the newer recommendations we're making, it's averaged about 15.1%. So the newer recommendations can put you in a better position if markets react the way. If you are able to get that 15% on a yearly basis over the next five to ten years, it can actually put you in a much greater position moving forward as well. So yeah. Yeah. Oh, good. Yeah. Yep. Yep. Yeah. That's absolutely fine. Yeah. Yep. Yep. Absolutely. Take it out in smaller increments over a period of time. So you're taking a little bit now, a little bit down the track, and in between, you're allowing your portfolio time to recover slightly as well, which is really important. Yeah. No. That's cool. I have also in that document, just to let you know, I'm making the recommendation. Obviously, your beneficiary inside hub twenty four is appropriate. You want it to be a 100% sale. My team will just go back and check with AMP to confirm that they have the beneficiary nominated the same. If they don't, we'll make sure that's updated to reflect for you as well. Okay? I'm pretty sure we did. Yeah. We definitely did the opt in. Yeah. Yeah. Yeah. I remember we opted in, and I remember we did send the beneficiaries off. We just haven't been able to clarify with AMP if they have applied them or not. They've been a bit slow. So we'll just keep following up with them and make sure that that always applied correctly. And, yeah, just make sure every all those ducks remain in a row for you. And as things need to change, we'll make sure they change. Okay? Beautiful. Oh, it's really good to see you on the other side. Honestly, it's been my pleasure. Thank you for allowing me the chance to help you out. It's been an absolute pleasure to do the research and update the advice and, yeah, looking forward to what we can do moving forward. Oh, that's okay. My pleasure, Chantelle. I'll let you go to enjoy the afternoon with your boys. You've got those email the email there with the advice document. Feel free to have a read through it. I've outlined advantages, disadvantages, the risks involved, and the best interest, Judy, how my recommendations may help you to meet your goal. And then I'll get this other email done up for you, and I'll get that choice of super form, rep from AMP for you as well. Okay? Perfect. Absolutely. Yeah. No worries at all. I'll get those emails out to you very shortly. If you have any questions about the advice once you've read it, let me know. And if you're happy to just take those recommendations on board, I'll just get you to sign and return it back to me. Okay? Easy. I hope you have a good afternoon. Thank you for taking my call. I will. You too, Chantal. See you later. 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Chantal. This is Dana. How are you this afternoon? Oh, that's absolutely okay. It's not an issue at all.\n\nI did also send you a text message so you can just ignore that message when it pops through to you. It's all good. That's okay. Before we sort of jump into the call, I do have to let you know that, Chantal, that we do record our calls for quality and training purposes. Are you happy for me to proceed with that?\n\nYep. Lovely. And I'm discussing your personal information. So I'll just get you to confirm for me as well your full name, your address, and date of birth I should have. Yep.\n\nBeautiful. Thank you so much for that. So before we kinda jump into things, I just wanted to double check on how things are going for you. Our last conversation, you were due to finish your chemo around about March or April this year depending on how the dosages went. How did that all go for you?\n\nWow. It went a little bit longer. Yeah. Yeah. Wow.\n\nOh, that's fantastic. Yep. Oh, fantastic. I'm so happy to hear. That's excellent.\n\nI know last time we spoke, you were quite a bit ill, and they'd had to reduce the dosages because of that. And you'd had some issues as well, so I'm glad you kindly got through. And did everything go okay today with the mammogram and the yep. Yep. Yeah.\n\nBeautiful. Fantastic. We'll cross our fingers. It's all gonna be cut fine, and, yeah, you'll get good results. And now you've just gotta, you know, have those updates and checkups for the next I think it was five years or six years they make you have those checkups for?\n\nYep. Okay. Yep. Yeah. Oh, that's beautiful.\n\nYes. Yeah. Isn't she lovely? I love Michelle. She's beautiful.\n\nYeah. Oh, yes. I believe the notes here that Michelle left for me said that you also wanted to sort of catch up about possibly claiming Compassionate Grounds, trying to get some money out of super just so you're able to help with the medication that you need at the moment. Is that right? Yeah.\n\nYeah. Yes. Yes. Yeah. Absolutely.\n\nYep. Right. Yep. Okay. Yep.\n\nYeah. No. Absolutely. So, essentially, I had I have had a bit of a look around because I know compassionate grounds is claimable for any kind of medical procedures or treatments that you're unable to pay for out of your back pocket. And it looks like they're happening have been successful claims for the for the purposes of getting those sorts of the drugs that are required for weight loss for those reasons.\n\nIt is the same process as doing it for your teeth. So what you'll need to do is just the claim through your myGov account. You'll need to get the doctor and or a pharmacist to kinda give you a breakdown on the total cost. They're gonna wanna see that written down as to what the cost is that's required for, and they're gonna wanna know the reason as well. So just letting the ATO know as part of the application that you need this much money to be able to purchase a drug to undergo you know, get the weight loss that you need, I think, over 30 kilos, you said.\n\nWithin twelve months, whether you're able to have that reconstruction surgery due to, you know, effects of going through the cancer treatment there. So it looks like they have been claimed to have gone through for it. It is all done through your myGov account because it is done through the ATO directly. But what I would be doing is going and getting as much evidence as possible. So they're probably gonna wanna see, bank statements to show that you don't have a lot of money in savings.\n\nThey're gonna want an invoice or a statement showing how much it's gonna cost for the treatment. The invoices need to be less than thirty days old. So if you can see the doctor or the pharmacist and see if they can sort of print out a cost on how much it costs for the drug for the time that you would need it. Yeah. Mhmm.\n\nYep. Yeah. Yeah. That's what I read as well. Yeah.\n\nYeah. Yep. Yep. Yes. Yeah.\n\nYeah. Absolutely. And, look, this the everything I've read is the same. It's saying that depending on the dosage, depending on how much it's gonna cost, but it can be anywhere from sort of from what I can see, but 2 to $400 on a monthly basis for the smaller dosages. And that was at $700 per month for a higher dosage as well.\n\nYeah. Wow. Yep. Yep. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nI wanna say around about what? No way. I was gonna say about 15,000. It's about 30. Wow.\n\nThat's a lot, isn't it? Yep. Yeah. Yeah. Okay.\n\nYep. Wow. Yeah. Wow. Incredible.\n\nYeah. Yeah. Yeah. Yeah. Yes.\n\nYeah. Yeah. Okay. Yeah. No.\n\nUnderstandable. Well, you can do it one of two ways. So you could just sort of to get the the dental work done now, you could put that claim through via myGov account as soon as possible with the quotes that you have so you can look to get that work done. It also works out well-to-do it that way because you're essentially going to the claim of applying for smaller amounts over a period of time. So if you were to claim to everything at once and you say you have to take out a a big chunk of $50,000 in one big lump sum, that can have a greater effect in your super now.\n\nWhereas if you claimed that 12,000 now and then, you know, in a few months time when you're all in a few weeks or a few months time when you're able to get the quotes for the the drug for the weight loss, then you claim against that and try to have it approved in that kinda order. You are sort of taking money out at different increments throughout the year. So it is kind of whilst not, you know, having a huge effect in your sleep, but it is taking smaller amounts. Yeah. Mhmm.\n\nYep. Yeah. No. There's not. So with Compassionate Ground, there's not.\n\nYou can actually do more than one claim. There's no limit to how much you can claim within that that twelve month period. If you're claiming hardship, there are there are limits. It's once per financial year, essentially, so once per every twelve month period. But when it comes to Compassionate Grounds, because it's a medical, they don't have any real limit on how often you can claim.\n\nSo you can do a smaller claim now and then another smaller claim down the track and then another claim down the track if you need it as well. It is really important to note that the money that comes up because you're under the age of 60, when the funds are taken out, they are added to your taxable income. However, the the fund does work out the tax and tries to sort of cover that for you. So it is added to your taxable income for the year, but you don't have to account for that. You don't pay tax much for your tax return, if that makes sense.\n\nYeah. Yeah. So yeah. So when yeah. Yeah.\n\nYeah. I mean, what happens is when the when the ACO have the letter to say it's all been approved, they send that to you, but they also provide a copy to your super fund. If not, we can always help you to get a copy. Essentially, what happens is that letter is provided to the fund. They organize the benefit payment form for you.\n\nThey work out essentially what the tax is estimated to be, and they do they give you the money that you're entitled to, but they also kind of withhold a certain amount for the tax component. That is all added to it's all reported to the ATO. So at tax time, when you go to do your tax return, you'll have a section where it's got, you know, extra money withdrawn from super or early release. And the the funds that you've withdrawn will be added in there, and they should also have a section for how much tax is being withhold. So we'll see if you claim, say, would get receive 12,000, that $12,000 is added to your taxable income for the year, your total taxable income, but it's not assessable taxable income.\n\nSo they won't make you pay extra tax on your tax return. The the super fund has estimated how much tax should be withheld for that, and they've tried to cover that for you. There have been instances in the past where they haven't held enough. There may be a bill that comes out of it, so we do like to make sure you're aware that that could be a possibility in a very worst case scenario, but the tax the, you know, the the super fund tend to tend to withhold a higher amount of tax. So, generally, it's up to 22%, and they tend to try and hold the higher amount of tax to cover you on that scenario.\n\nOkay? Yeah. All good. So I would honestly suggest you try to do it out of, Hub twenty four just because it's a lot easier. So we because we look after Hub twenty four, we can automate the sell downs, and we can also try to get the funds released earlier.\n\nSo what would happen is once HUB twenty four get the the release letter to say that you've got this money, We'll we'll help you with the bank account form to make sure your bank account is nominated. They do a bit of a security check to confirm your bank details, and then we can actually go and submit the sell downs from the super fund there. With Hub twenty four and the adviser platforms, once we submit those sell downs, if you need that money fairly quickly, we can once they submit those sell downs, if you need that money fairly quickly, we can also make a call to the fund and let them know, hey. We need this money ASAP. So long as you're not withdrawing and you won't be more than 80% of your balance, they can tend to help release the funds a little bit faster for you.\n\nSo it would be easier to do it from Hub twenty four just to make it a bit easier for you. And that way, we can kind of help you and control the sell downs and, you know, watch the funds release. But it's up to you if you want the funds from AMP. We may just have to move some money over to AMP to cover it. That's all.\n\nYeah. Yeah. Yeah. Yeah. Absolutely.\n\nI can do up an email shortly for you that has all that information. Not a problem at all. Yeah. Excellent. No.\n\nThat's okay. Yeah. Yeah. Yes. Okay.\n\nYeah. No. That's okay. Well, once it all kinda goes through, it can take a couple of weeks for it can take a few weeks for the ATO to complete the approval as well. So if you were to get all the documentation together, try to seek the approval now.\n\nThat way, hopefully, the approval comes through, the funds come out, and then you're able to kind of make that appointment for yourself when your oncologist approves it. Yeah. Yeah. No. Perfect.\n\nAll good. Was there any other questions in relation to the compassionate grounds release or anything else I can send through? A little bit of information on what we've kinda covered for you if you like just to kind of break it down. Yep. That's okay.\n\nThat's not a problem. The other reason I wanted to have you booked in today, Chantal, is that we do also have your updated advice documents. So when we were talking late last year, you wanted to look at being able to consolidate can basically, cancel off that Brighter Super account and consolidate your funds into Hub twenty four and AMP. So I have completed the advice for you as well. Is it okay if I run through that now for you as well?\n\nYeah. That's okay. That's alright. Yeah. You're right.\n\nYou let me know when. Not a problem at all. Yeah. Absolutely. Oh, god.\n\nYeah. Perfect. Now I did email you a copy of the document. I know with you being out and about at the moment, it might be a bit hard to read the documents. So when you've got some time later, if you check your emails and sort of run your eyes over the document, it'll give you a clear outline of the recommendations there.\n\nBut we also kind of noted this year that we've seen some changes to the way the markets are reacting, and we wanted to do a bit of an investment switch for you as well. So I am recommending that as of now, we do close off your Brighter Super account and roll the funds from Brighter Super into Hub twenty four and have them invested. We do wanna retain the AMP account for the insurances. One of the important things is because we're not able to look at new cover until you've been clear of the breast cancer for generally six to seven years, we do have to retain the life activity and the income protection you have now. And as we kinda went through, Brighter Super doesn't have any income protection.\n\nIt's only in the A and P funds. So we wanna keep the best level of protection we can. Brighter Super also only has a 132,000 of life and TPD, which AMP has a higher level for you. So in the event of a life or TPD claim, the AMP account does actually provide a greater level of cover to you. So we do want to retain the AMP fund and the hub twenty four super fund.\n\nSorry. Do you want me to stop? I'm so sorry. Oh, you're right. You you're right.\n\nYou let me know if you need to stop. It's not a problem. Yeah. Correct. Correct.\n\nYeah. We wanna make no. No. You're good, honestly. We also wanna make sure that your contributions from your employer go into your AMP account because we'll be closing off Brighter Super.\n\nSo I'll give you the information for the AMP account so you can have those contributions removed across. And we will get an updated balance that they we do also wanna only retain 10,000 in the AMP account and make sure all the money is invested within hub twenty four, only keeping a small amount in AMP to retain the insurances. And then every year, we'll look at the balance in the AMP SIG super account and transfer everything other than 10,000 over. We'd like to leave 10,000 because it covers your insurance premiums. It also leaves the minimum they require, but it also does account for market ups and downs as well, which is kind of what we've been seeing this year.\n\nOkay? Yeah. No. You've actually been doing quite well. Let me just actually pull up the report for you.\n\nI can give you an updated report. I did notice that one of your investments when I was going through the research here has actually now been underperforming. So you do have the Bennelong Australian Equities in the in your super fund, which was meant to be giving you more of an actively managed part or investment within your super. And Benelon have anywhere from 20 to 30 different investment options. But they've been underperforming a little bit this year, so we wanted to make sure that we got rid of them.\n\nAnd I'm recommending as part of this advice document that we sell all of the Bennelong Australian equities, and we move you into the Alfiniti share Australian equities investment. Again, that is still an actively managed fund. It's actually cheaper than Bennelong, so it's saving you an investment fees, which is really important, making your fees cheaper. And the Ofinity actually hold anywhere from 30 to 35 different investment options. So it actually is a little bit cheaper for you, giving you more diversification.\n\nIt hasn't been underperforming the way Bennelong has. So we wanted to look at near switching that up for you as well. Just looking at your portfolio report here, so for the last twelve months, as much as we've seen the the volatility there, your portfolio net of fees is up 11.95%. So you're actually up doing really well. Yeah.\n\nYes. Yeah. Yeah. Yeah. No.\n\nDefinitely, I can safely say I've been watching it for you. I wanted to get this document up to date and make sure we have the investments which in there for you so it all kind of coincides together and make sure we get rid of those underperforming investments there. We're also gonna do a bit of a rebalance for you as well. So when you first came on board and we gave you, obviously, the recommendations, you were recommended, you know, 10% into one investment, 9% into another, 6% into another. Well, over time, some of those investments perform better than others do.\n\nSo it's really important that we're not, you know, allowing you to allowing your portfolio to overexpose you to certain types of risk. So rebalancing the portfolio, selling investments that have done extremely well, like, say, physical gold, and also, you know, rebalancing and buying into some of the investments which might be down at the moment with the market ups and downs. Those sorts of things provide you with a benefit as well. So, essentially, when you're looking at this at page 21, you'll see I've got a list of investments that we're gonna sell off some of the investments of. We're gonna rebalance your battery and lithium tax.\n\nYou got a little bit too much of that at the moment. We're gonna get rid of all of the Australian equities with the Bennelong investment there. We are removing the bank hybrids as well. They are being phased out by the government as an investment, so I'm selling all of those and putting the money into some bonds for you. So bonds are very much defensive investments.\n\nThey're income producing, but the investments that we're selling are gonna be phased out. So we either sell them now when we can or we're gonna have to down the track. That is a kind of change while we're making those changes to your portfolio now. And then your physical gold has done extremely well, but you do hold a bit too much physical gold. So selling some of that often just rebalancing you back as well.\n\nSo it's about just cementing some of the gains that you have seen in some of the investments and spreading those gains into other areas. It helps with the compounding effect. It's the same as when you, you know, invest $10,000 and then you might put, you know, a $100 each month. By putting that money in, it's essentially being invested into the investments, and then it, you know, creates growth in income, which you keep investing back, and it compounds your returns for the future. So it's the same thing here, essentially.\n\nDoes that make sense? Yeah. So it'll be good. We'll close out Brighter Super, move your contributions to AMP, keep the hub 24 open, take out roughly about $500 from AMP. We'll leave 10,000 behind, and all the money from Brighter Super will also be invested in Hub twenty four.\n\nWe'll do a bit of a quick investment switch there for you to make sure your investments are working and in line with your risk profile, which was essentially growth. We wanted to make sure that you still have that growth eighty twenty split there for you, and then we'll make sure we do some catch ups down the track as well, just making sure that everything stays in line with your goals and that we alter the portfolio as we have been doing to make sure that it's working harder for you. Does that make sense? Yeah. Beautiful.\n\nYeah. Absolutely. Yeah. Not a problem at all. I'll get the AMP Choice of Superform for you so you have those details.\n\nI can grab that, and I'll try to attach this to the email this afternoon there for you so you have that information just to hand to your employer to make it easier for you. Okay? Excellent. That's okay. The only other thing just to sort of point out is it's important that I do make you aware, when we do switch investments within five super, there's also capital gains tax.\n\nBy making the switch, you'll see there there's actually no CGT consequences. Your super fund doesn't have to account for any capital gains tax for these switches that I'm recommending, which is great. And the investment fees the investment fees essentially is expected to save you another $84 for the year. And then once we close off Friday, so for that, it's also saving you about $364 in insurance premiums as well. So it's more money left inside super working for you, which is important.\n\nYeah. Yeah. And then all up there, the newer portfolio, the changes that we're making have seen a greater performance over the past couple of years. So when we look at the three funds the way you were invested, those funds are averaging around about 12.69%. With the newer recommendations we're making, it's averaged about 15.1%.\n\nSo the newer recommendations can put you in a better position if markets react the way. If you are able to get that 15% on a yearly basis over the next five to ten years, it can actually put you in a much greater position moving forward as well. So yeah. Yeah. Oh, good.\n\nYeah. Yep. Yep. Yeah. That's absolutely fine.\n\nYeah. Yep. Yep. Absolutely. Take it out in smaller increments over a period of time.\n\nSo you're taking a little bit now, a little bit down the track, and in between, you're allowing your portfolio time to recover slightly as well, which is really important. Yeah. No. That's cool. I have also in that document, just to let you know, I'm making the recommendation.\n\nObviously, your beneficiary inside hub twenty four is appropriate. You want it to be a 100% sale. My team will just go back and check with AMP to confirm that they have the beneficiary nominated the same. If they don't, we'll make sure that's updated to reflect for you as well. Okay?\n\nI'm pretty sure we did. Yeah. We definitely did the opt in. Yeah. Yeah.\n\nYeah. I remember we opted in, and I remember we did send the beneficiaries off. We just haven't been able to clarify with AMP if they have applied them or not. They've been a bit slow. So we'll just keep following up with them and make sure that that always applied correctly.\n\nAnd, yeah, just make sure every all those ducks remain in a row for you. And as things need to change, we'll make sure they change. Okay? Beautiful. Oh, it's really good to see you on the other side.\n\nHonestly, it's been my pleasure. Thank you for allowing me the chance to help you out. It's been an absolute pleasure to do the research and update the advice and, yeah, looking forward to what we can do moving forward. Oh, that's okay. My pleasure, Chantelle.\n\nI'll let you go to enjoy the afternoon with your boys. You've got those email the email there with the advice document. Feel free to have a read through it. I've outlined advantages, disadvantages, the risks involved, and the best interest, Judy, how my recommendations may help you to meet your goal. And then I'll get this other email done up for you, and I'll get that choice of super form, rep from AMP for you as well.\n\nOkay? Perfect. Absolutely. Yeah. No worries at all.\n\nI'll get those emails out to you very shortly. If you have any questions about the advice once you've read it, let me know. And if you're happy to just take those recommendations on board, I'll just get you to sign and return it back to me. Okay? Easy.\n\nI hope you have a good afternoon. Thank you for taking my call. I will. You too, Chantal. See you later.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Chantal.","start":1.36,"end":2.08,"sentiment":"neutral","sentiment_score":0.1464790627360344},{"text":"This is Dana.","start":2.08,"end":2.72,"sentiment":"neutral","sentiment_score":0.18675539394219717},{"text":"How are you this afternoon?","start":2.72,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.29043691158294677},{"text":"Oh, that's absolutely okay.","start":7.52,"end":9.92,"sentiment":"neutral","sentiment_score":0.2948864847421646},{"text":"It's not an issue at all.","start":9.92,"end":11.36,"sentiment":"neutral","sentiment_score":0.33011920750141144}],"sentiment":"neutral","sentiment_score":0.27328350245952604,"num_words":20,"start":1.36,"end":11.36},{"sentences":[{"text":"I did also send you a text message so you can just ignore that message when it pops through to you.","start":11.36,"end":15.545,"sentiment":"neutral","sentiment_score":0.2252574832666488},{"text":"It's all good.","start":15.545,"end":16.445,"sentiment":"positive","sentiment_score":0.5178656776746114},{"text":"That's okay.","start":19.385,"end":20.205,"sentiment":"neutral","sentiment_score":0.3006279021501541},{"text":"Before we sort of jump into the call, I do have to let you know that, Chantal, that we do record our calls for quality and training purposes.","start":20.505,"end":26.585,"sentiment":"neutral","sentiment_score":0.10078094686780657},{"text":"Are you happy for me to proceed with that?","start":26.585,"end":28.56,"sentiment":"neutral","sentiment_score":0.1655858572986391}],"sentiment":"neutral","sentiment_score":0.17773649545889053,"num_words":63,"start":11.36,"end":28.56},{"sentences":[{"text":"Yep.","start":30.16,"end":30.56,"sentiment":"neutral","sentiment_score":0.23015505075454712},{"text":"Lovely.","start":30.56,"end":30.88,"sentiment":"positive","sentiment_score":0.43446221947669983},{"text":"And I'm discussing your personal information.","start":30.88,"end":32.64,"sentiment":"neutral","sentiment_score":0.18375018735726675},{"text":"So I'll just get you to confirm for me as well your full name, your address, and date of birth I should have.","start":32.64,"end":37.46,"sentiment":"neutral","sentiment_score":0.1317649733113206},{"text":"Yep.","start":40.239998,"end":40.739998,"sentiment":"neutral","sentiment_score":0.054446350783109665}],"sentiment":"neutral","sentiment_score":0.15162997285369784,"num_words":32,"start":30.16,"end":40.739998},{"sentences":[{"text":"Beautiful.","start":46.855003,"end":47.335,"sentiment":"positive","sentiment_score":0.4950069785118103},{"text":"Thank you so much for that.","start":47.335,"end":48.955,"sentiment":"positive","sentiment_score":0.6023625433444977},{"text":"So before we kinda jump into things, I just wanted to double check on how things are going for you.","start":49.495003,"end":54.615,"sentiment":"neutral","sentiment_score":0.18014184460043908},{"text":"Our last conversation, you were due to finish your chemo around about March or April this year depending on how the dosages went.","start":54.615,"end":62.010002,"sentiment":"neutral","sentiment_score":0.07680284555839456},{"text":"How did that all go for you?","start":62.010002,"end":63.710003,"sentiment":"neutral","sentiment_score":0.11102337496621269}],"sentiment":"neutral","sentiment_score":0.1799236526876165,"num_words":57,"start":46.855003,"end":63.710003},{"sentences":[{"text":"Wow.","start":68.490005,"end":68.89,"sentiment":"neutral","sentiment_score":-0.03609878569841385},{"text":"It went a little bit 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hear.","start":88.42,"end":90.04,"sentiment":"positive","sentiment_score":0.5228683531284333},{"text":"That's excellent.","start":90.1,"end":91.08,"sentiment":"positive","sentiment_score":0.4637156277894974}],"sentiment":"positive","sentiment_score":0.37667659784738833,"num_words":13,"start":81.115,"end":91.08},{"sentences":[{"text":"I know last time we spoke, you were quite a bit ill, and they'd had to reduce the dosages because of that.","start":92.18,"end":97.56,"sentiment":"neutral","sentiment_score":-0.1416631391779943},{"text":"And you'd had some issues as well, so I'm glad you kindly got through.","start":97.7,"end":101.585,"sentiment":"neutral","sentiment_score":0.15468464658728667},{"text":"And did everything go okay today with the mammogram and the 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those updates and checkups for the next I think it was five years or six years they make you have those checkups for?","start":131.455,"end":139.395,"sentiment":"neutral","sentiment_score":0.08944620702776217}],"sentiment":"neutral","sentiment_score":0.2646980266257816,"num_words":49,"start":123.840004,"end":139.395},{"sentences":[{"text":"Yep.","start":145.51,"end":146.01,"sentiment":"neutral","sentiment_score":-0.011497510597109796},{"text":"Okay.","start":149.59,"end":150.09,"sentiment":"neutral","sentiment_score":-0.010762293823063374},{"text":"Yep.","start":155.92499,"end":156.42499,"sentiment":"neutral","sentiment_score":-0.007299462333321571},{"text":"Yeah.","start":164.26,"end":164.76,"sentiment":"neutral","sentiment_score":-0.013399397023022177},{"text":"Oh, that's beautiful.","start":169.7,"end":171.08,"sentiment":"neutral","sentiment_score":0.1726545492808024}],"sentiment":"neutral","sentiment_score":0.06785785486655575,"num_words":7,"start":145.51,"end":171.08},{"sentences":[{"text":"Yes.","start":173.94,"end":174.44,"sentiment":"neutral","sentiment_score":0.1199524775147438},{"text":"Yeah.","start":175.37999,"end":175.87999,"sentiment":"neutral","sentiment_score":0.04268190637230873},{"text":"Isn't she lovely?","start":176.045,"end":176.94499,"sentiment":"neutral","sentiment_score":0.06694481087227662},{"text":"I love Michelle.","start":177.08499,"end":177.885,"sentiment":"positive","sentiment_score":0.3723755081494649},{"text":"She's beautiful.","start":177.885,"end":178.625,"sentiment":"positive","sentiment_score":0.42013293504714966}],"sentiment":"neutral","sentiment_score":0.23208612110465765,"num_words":10,"start":173.94,"end":178.625},{"sentences":[{"text":"Yeah.","start":182.285,"end":182.785,"sentiment":"neutral","sentiment_score":-0.05996823310852051},{"text":"Oh, yes.","start":185.64499,"end":187.265,"sentiment":"neutral","sentiment_score":0.02545066550374031},{"text":"I believe the notes here that Michelle left for me said that you also wanted to sort of catch up about possibly claiming Compassionate Grounds, trying to get some money out of super just so you're able to help with the medication that you need at the moment.","start":187.405,"end":200.23001,"sentiment":"neutral","sentiment_score":0.025252750298629206},{"text":"Is that right?","start":200.23001,"end":201.05,"sentiment":"neutral","sentiment_score":0.01792790616552035},{"text":"Yeah.","start":206.725,"end":207.225,"sentiment":"neutral","sentiment_score":-0.009096312336623669}],"sentiment":"neutral","sentiment_score":0.02268640942532908,"num_words":55,"start":182.285,"end":207.225},{"sentences":[{"text":"Yeah.","start":217.86,"end":218.36,"sentiment":"neutral","sentiment_score":-0.28014278411865234},{"text":"Yes.","start":223.06,"end":223.56,"sentiment":"neutral","sentiment_score":0.12684568762779236},{"text":"Yes.","start":229.635,"end":230.115,"sentiment":"neutral","sentiment_score":0.22305089235305783},{"text":"Yeah.","start":230.115,"end":230.435,"sentiment":"neutral","sentiment_score":0.24226078391075137},{"text":"Absolutely.","start":230.435,"end":230.935,"sentiment":"positive","sentiment_score":0.4365212917327881}],"sentiment":"neutral","sentiment_score":0.14970717430114747,"num_words":5,"start":217.86,"end":230.935},{"sentences":[{"text":"Yep.","start":240.115,"end":240.615,"sentiment":"neutral","sentiment_score":0.11336448043584824},{"text":"Right.","start":247.45,"end":247.95,"sentiment":"neutral","sentiment_score":0.11660383641719818},{"text":"Yep.","start":253.465,"end":253.94499,"sentiment":"neutral","sentiment_score":0.07471843808889389},{"text":"Okay.","start":253.94499,"end":254.44499,"sentiment":"neutral","sentiment_score":0.01845761016011238},{"text":"Yep.","start":263.705,"end":264.205,"sentiment":"neutral","sentiment_score":0.002203380223363638}],"sentiment":"neutral","sentiment_score":0.06506954906508326,"num_words":5,"start":240.115,"end":264.205},{"sentences":[{"text":"Yeah.","start":270.76,"end":271.16,"sentiment":"neutral","sentiment_score":-0.02394272573292255},{"text":"No.","start":271.16,"end":271.56,"sentiment":"neutral","sentiment_score":-0.12463437765836716},{"text":"Absolutely.","start":271.56,"end":272.06,"sentiment":"neutral","sentiment_score":-0.0363851860165596},{"text":"So, essentially, I had I have had a bit of a look around because I know compassionate grounds is claimable for any kind of medical procedures or treatments that you're unable to pay for out of your back pocket.","start":272.6,"end":284.23502,"sentiment":"neutral","sentiment_score":-0.14267820864915848},{"text":"And it looks like they're happening have been successful claims for the for the purposes of getting those sorts of the drugs that are required for weight loss for those reasons.","start":284.77502,"end":294.475,"sentiment":"neutral","sentiment_score":0.12441736964448806}],"sentiment":"neutral","sentiment_score":-0.02592430092802603,"num_words":73,"start":270.76,"end":294.475},{"sentences":[{"text":"It is the same process as doing it for your teeth.","start":295.76,"end":298.56,"sentiment":"neutral","sentiment_score":0.1796251440590078},{"text":"So what you'll need to do is just the claim through your myGov account.","start":298.56,"end":302.02,"sentiment":"neutral","sentiment_score":0.16980956122279167},{"text":"You'll need to get the doctor and or a pharmacist to kinda give you a breakdown on the total cost.","start":302.56,"end":307.84,"sentiment":"neutral","sentiment_score":0.050884139537811277},{"text":"They're gonna wanna see that written down as to what the cost is that's required for, and they're gonna wanna know the reason as well.","start":307.84,"end":314.295,"sentiment":"neutral","sentiment_score":0.07309681296348572},{"text":"So just letting the ATO know as part of the application that you need this much money to be able to purchase a drug to undergo you know, get the weight loss that you need, I think, over 30 kilos, you said.","start":314.295,"end":326.315,"sentiment":"neutral","sentiment_score":0.0410672462589684}],"sentiment":"neutral","sentiment_score":0.07967087410257331,"num_words":112,"start":295.76,"end":326.315},{"sentences":[{"text":"Within twelve months, whether you're able to have that reconstruction surgery due to, you know, effects of going through the cancer treatment there.","start":326.74,"end":334.58,"sentiment":"neutral","sentiment_score":-0.0961700838221156},{"text":"So it looks like they have been claimed to have gone through for it.","start":334.58,"end":339.22,"sentiment":"neutral","sentiment_score":0.021408145182899067},{"text":"It is all done through your myGov account because it is done through the ATO directly.","start":339.22,"end":343.815,"sentiment":"neutral","sentiment_score":0.0384890038985759},{"text":"But what I would be doing is going and getting as much evidence as possible.","start":344.515,"end":347.715,"sentiment":"neutral","sentiment_score":-0.07103267262379329},{"text":"So they're probably gonna wanna see, bank statements to show that you don't have a lot of money in savings.","start":347.715,"end":352.935,"sentiment":"neutral","sentiment_score":-0.18456463571637868}],"sentiment":"neutral","sentiment_score":-0.0687858708710833,"num_words":88,"start":326.74,"end":352.935},{"sentences":[{"text":"They're gonna want an invoice or a statement showing how much it's gonna cost for the treatment.","start":353.315,"end":358.37003,"sentiment":"neutral","sentiment_score":-0.10800142016480951},{"text":"The invoices need to be less than thirty days old.","start":359.39,"end":362.75,"sentiment":"neutral","sentiment_score":0.026327237486839294},{"text":"So if you can see the doctor or the pharmacist and see if they can sort of print out a cost on how much it costs for the drug for the time that you would need it.","start":362.75,"end":370.93002,"sentiment":"neutral","sentiment_score":0.03357570145178486},{"text":"Yeah.","start":379.425,"end":379.925,"sentiment":"neutral","sentiment_score":-0.05065163969993591},{"text":"Mhmm.","start":386.32,"end":386.82,"sentiment":"neutral","sentiment_score":-0.08075611293315887}],"sentiment":"neutral","sentiment_score":-0.00699785707349127,"num_words":66,"start":353.315,"end":386.82},{"sentences":[{"text":"Yep.","start":393.76,"end":394.26,"sentiment":"neutral","sentiment_score":-0.17838184535503387},{"text":"Yeah.","start":405.375,"end":405.615,"sentiment":"neutral","sentiment_score":-0.03833729773759842},{"text":"Yeah.","start":405.615,"end":406.095,"sentiment":"neutral","sentiment_score":-0.04357832670211792},{"text":"That's what I read as 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look, this the everything I've read is the same.","start":442.57,"end":445.21,"sentiment":"neutral","sentiment_score":0.09835215955972672},{"text":"It's saying that depending on the dosage, depending on how much it's gonna cost, but it can be anywhere from sort of from what I can see, but 2 to $400 on a monthly basis for the smaller dosages.","start":445.21,"end":456.435,"sentiment":"neutral","sentiment_score":0.04200414668482084},{"text":"And that was at $700 per month for a higher dosage as 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wanna say around about what?","start":517.37,"end":519.52997,"sentiment":"neutral","sentiment_score":-0.03548209462314844},{"text":"No way.","start":519.52997,"end":519.93,"sentiment":"neutral","sentiment_score":-0.2450898438692093},{"text":"I was gonna say about 15,000.","start":519.93,"end":521.69,"sentiment":"neutral","sentiment_score":-0.09221500344574451},{"text":"It's about 30.","start":521.69,"end":522.75,"sentiment":"neutral","sentiment_score":-0.025492705404758453},{"text":"Wow.","start":526.065,"end":526.545,"sentiment":"neutral","sentiment_score":-0.025781802833080292}],"sentiment":"neutral","sentiment_score":-0.07547901084439622,"num_words":18,"start":517.37,"end":526.545},{"sentences":[{"text":"That's a lot, isn't 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you can do it one of two ways.","start":601.91504,"end":603.515,"sentiment":"neutral","sentiment_score":0.09204817066589992},{"text":"So you could just sort of to get the the dental work done now, you could put that claim through via myGov account as soon as possible with the quotes that you have so you can look to get that work done.","start":603.515,"end":615.91,"sentiment":"neutral","sentiment_score":0.1755574443155811},{"text":"It also works out well-to-do it that way because you're essentially going to the claim of applying for smaller amounts over a period of time.","start":615.91,"end":623.405,"sentiment":"neutral","sentiment_score":0.2082253098487854},{"text":"So if you were to claim to everything at once and you say you have to take out a a big chunk of $50,000 in one big lump sum, that can have a greater effect in your super now.","start":623.405,"end":633.88,"sentiment":"neutral","sentiment_score":0.22550831582301703}],"sentiment":"neutral","sentiment_score":0.19090279249538636,"num_words":116,"start":601.03503,"end":633.88},{"sentences":[{"text":"Whereas if you claimed that 12,000 now and then, you know, in a few months time when you're all in a few weeks or a few months time when you're able to get the quotes for the the drug for the weight loss, then you claim against that and try to have it approved in that kinda order.","start":633.88,"end":647.74,"sentiment":"neutral","sentiment_score":-0.05605840873262235},{"text":"You are sort of taking money out at different increments throughout the year.","start":647.885,"end":651.325,"sentiment":"neutral","sentiment_score":-0.045845452696084976},{"text":"So it is kind of whilst not, you know, having a huge effect in your sleep, but it is taking smaller 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but you don't have to account for that.","start":722.54004,"end":727.18,"sentiment":"neutral","sentiment_score":0.17483052219215192},{"text":"You don't pay tax much for your tax return, if that makes sense.","start":727.18,"end":730.32,"sentiment":"neutral","sentiment_score":0.08487535611941265}],"sentiment":"neutral","sentiment_score":0.15445101019498464,"num_words":111,"start":701.685,"end":730.32},{"sentences":[{"text":"Yeah.","start":735.35504,"end":735.67505,"sentiment":"neutral","sentiment_score":0.10071372240781784},{"text":"Yeah.","start":735.67505,"end":736.155,"sentiment":"neutral","sentiment_score":0.08976071327924728},{"text":"So yeah.","start":736.155,"end":737.115,"sentiment":"neutral","sentiment_score":0.05329763889312744},{"text":"So when yeah.","start":737.115,"end":741.53503,"sentiment":"neutral","sentiment_score":-0.17378246784210205},{"text":"Yeah.","start":744.17,"end":744.67,"sentiment":"neutral","sentiment_score":-0.012855452485382555}],"sentiment":"neutral","sentiment_score":-0.029641642817296088,"num_words":8,"start":735.35504,"end":744.67},{"sentences":[{"text":"Yeah.","start":748.56995,"end":749.06995,"sentiment":"neutral","sentiment_score":0.007799595594406128},{"text":"I mean, what happens is when the when the ACO have the letter to say it's all been approved, they send that to you, but they also provide a copy to your super fund.","start":749.20996,"end":758.935,"sentiment":"neutral","sentiment_score":0.02445368583807174},{"text":"If not, we can always help you to get a copy.","start":758.935,"end":761.035,"sentiment":"neutral","sentiment_score":0.03277976607734507},{"text":"Essentially, what happens is that letter is provided to the 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release.","start":784.335,"end":791.395,"sentiment":"neutral","sentiment_score":0.011721837719709709},{"text":"And the the funds that you've withdrawn will be added in there, and they should also have a section for how much tax is being withhold.","start":791.935,"end":798.195,"sentiment":"neutral","sentiment_score":0.020451711705670908},{"text":"So we'll see if you claim, say, would get receive 12,000, that $12,000 is added to your taxable income for the year, your total taxable income, but it's not assessable taxable income.","start":798.56,"end":811.04,"sentiment":"neutral","sentiment_score":-0.006433660972106736}],"sentiment":"neutral","sentiment_score":0.004395632688373105,"num_words":134,"start":767.895,"end":811.04},{"sentences":[{"text":"So they won't make you pay extra tax on your tax return.","start":811.04,"end":814.205,"sentiment":"neutral","sentiment_score":-0.09884555172175169},{"text":"The the super fund has estimated how much tax should be withheld for that, and they've tried to cover that for you.","start":814.205,"end":821.885,"sentiment":"neutral","sentiment_score":-0.0634314612570134},{"text":"There have been instances in the past where they haven't held enough.","start":821.885,"end":824.685,"sentiment":"neutral","sentiment_score":-0.18878269381821156},{"text":"There may be a bill that comes out of it, so we do like to make sure you're aware that that could be a possibility in a very worst case scenario, but the tax the, you know, the the super fund tend to tend to withhold a higher amount of tax.","start":824.685,"end":838.45996,"sentiment":"neutral","sentiment_score":-0.22706614712289735},{"text":"So, generally, it's up to 22%, and they tend to try and hold the higher amount of tax to cover you on that scenario.","start":838.45996,"end":845.135,"sentiment":"neutral","sentiment_score":-0.22417526381711164}],"sentiment":"neutral","sentiment_score":-0.18022818949596942,"num_words":121,"start":811.04,"end":845.135},{"sentences":[{"text":"Okay?","start":845.435,"end":845.935,"sentiment":"neutral","sentiment_score":-0.045182567089796066},{"text":"Yeah.","start":847.995,"end":848.495,"sentiment":"neutral","sentiment_score":0.1699058711528778},{"text":"All good.","start":848.795,"end":849.615,"sentiment":"neutral","sentiment_score":0.30996131896972656},{"text":"So I would honestly suggest you try to do it out of, Hub twenty four just because it's a lot easier.","start":859.45,"end":865.39,"sentiment":"neutral","sentiment_score":0.2326031071799142},{"text":"So we because we look after Hub twenty four, we can automate the sell downs, and we can also try to get the funds released earlier.","start":866.41003,"end":873.425,"sentiment":"neutral","sentiment_score":0.18502821085544732}],"sentiment":"neutral","sentiment_score":0.20470675833377183,"num_words":51,"start":845.435,"end":873.425},{"sentences":[{"text":"So what would happen is once HUB twenty four get the the release letter to say that you've got this money, We'll we'll help you with the bank account form to make sure your bank account is nominated.","start":873.425,"end":884.95,"sentiment":"neutral","sentiment_score":0.09588395853183772},{"text":"They do a bit of a security check to confirm your bank details, and then we can actually go and submit the sell downs from the super fund there.","start":885.01,"end":892.63,"sentiment":"neutral","sentiment_score":0.08335293521141184},{"text":"With Hub twenty four and the adviser platforms, once we submit those sell downs, if you need that money fairly quickly, we can once they submit those sell downs, if you need that money fairly quickly, we can also make a call to the fund and let them know, hey.","start":893.17004,"end":901.96497,"sentiment":"neutral","sentiment_score":0.12281988441944122},{"text":"We need this money ASAP.","start":901.96497,"end":903.425,"sentiment":"neutral","sentiment_score":0.1306091293692589},{"text":"So long as you're not withdrawing and you won't be more than 80% of your balance, they can tend to help release the funds a little bit faster for you.","start":903.96497,"end":912.27,"sentiment":"neutral","sentiment_score":0.1751034398873647}],"sentiment":"neutral","sentiment_score":0.11913137243276364,"num_words":152,"start":873.425,"end":912.27},{"sentences":[{"text":"So it would be easier to do it from Hub twenty four just to make it a bit easier for you.","start":912.27,"end":918.02997,"sentiment":"neutral","sentiment_score":0.29906139416354044},{"text":"And that way, we can kind of help you and control the sell downs and, you know, watch the funds release.","start":918.02997,"end":923.41,"sentiment":"neutral","sentiment_score":0.24872570768708274},{"text":"But it's up to you if you want the funds from AMP.","start":923.985,"end":927.125,"sentiment":"neutral","sentiment_score":0.07620925425241391},{"text":"We may just have to move some money over to AMP to cover it.","start":927.185,"end":930.305,"sentiment":"neutral","sentiment_score":0.029619273596576283},{"text":"That's all.","start":930.305,"end":931.125,"sentiment":"neutral","sentiment_score":0.040290890261530876}],"sentiment":"neutral","sentiment_score":0.1844755971538169,"num_words":70,"start":912.27,"end":931.125},{"sentences":[{"text":"Yeah.","start":933.425,"end":933.925,"sentiment":"neutral","sentiment_score":-0.05112671107053757},{"text":"Yeah.","start":935.76,"end":936.26,"sentiment":"neutral","sentiment_score":0.01709757000207901},{"text":"Yeah.","start":944.96,"end":945.46,"sentiment":"neutral","sentiment_score":0.01885221153497696},{"text":"Yeah.","start":948.015,"end":948.255,"sentiment":"neutral","sentiment_score":0.14842772483825684},{"text":"Absolutely.","start":948.255,"end":948.755,"sentiment":"neutral","sentiment_score":0.32320523262023926}],"sentiment":"neutral","sentiment_score":0.0912912055850029,"num_words":5,"start":933.425,"end":948.755},{"sentences":[{"text":"I can do up an email shortly for you that has all that information.","start":949.135,"end":952.335,"sentiment":"neutral","sentiment_score":0.28717214507716043},{"text":"Not a problem at all.","start":952.335,"end":953.455,"sentiment":"positive","sentiment_score":0.34171456694602964},{"text":"Yeah.","start":953.455,"end":953.955,"sentiment":"positive","sentiment_score":0.3447225093841553},{"text":"Excellent.","start":955.935,"end":956.435,"sentiment":"positive","sentiment_score":0.5818067789077759},{"text":"No.","start":958.495,"end":958.73505,"sentiment":"neutral","sentiment_score":-0.18414750695228577}],"sentiment":"neutral","sentiment_score":0.29415293850682,"num_words":22,"start":949.135,"end":958.73505},{"sentences":[{"text":"That's okay.","start":958.73505,"end":959.635,"sentiment":"neutral","sentiment_score":-0.09130452293902634},{"text":"Yeah.","start":960.335,"end":960.835,"sentiment":"neutral","sentiment_score":-0.04537849500775337},{"text":"Yeah.","start":981.10504,"end":981.60504,"sentiment":"neutral","sentiment_score":-0.029177824035286903},{"text":"Yes.","start":986.95996,"end":987.45996,"sentiment":"neutral","sentiment_score":-0.059506990015506744},{"text":"Okay.","start":994.39996,"end":994.89996,"sentiment":"neutral","sentiment_score":-0.1350263953208923}],"sentiment":"neutral","sentiment_score":-0.07528312504291534,"num_words":6,"start":958.73505,"end":994.89996},{"sentences":[{"text":"Yeah.","start":997.27997,"end":997.77997,"sentiment":"neutral","sentiment_score":-0.010905589908361437},{"text":"No.","start":997.92,"end":998.16,"sentiment":"neutral","sentiment_score":-0.05475354939699173},{"text":"That's okay.","start":998.16,"end":998.72,"sentiment":"neutral","sentiment_score":0.015043243765830994},{"text":"Well, once it all kinda goes through, it can take a couple of weeks for it can take a few weeks for the ATO to complete the approval as well.","start":998.72,"end":1007.705,"sentiment":"neutral","sentiment_score":0.04535697835187117},{"text":"So if you were to get all the documentation together, try to seek the approval now.","start":1007.705,"end":1012.285,"sentiment":"neutral","sentiment_score":0.06688989978283644}],"sentiment":"neutral","sentiment_score":0.04790750190615654,"num_words":50,"start":997.27997,"end":1012.285},{"sentences":[{"text":"That way, hopefully, the approval comes through, the funds come out, and then you're able to kind of make that appointment for yourself when your oncologist approves it.","start":1012.665,"end":1020.35004,"sentiment":"neutral","sentiment_score":0.1906607041933707},{"text":"Yeah.","start":1020.41003,"end":1020.91003,"sentiment":"neutral","sentiment_score":0.05759761855006218},{"text":"Yeah.","start":1023.69,"end":1024.19,"sentiment":"neutral","sentiment_score":0.04351179674267769},{"text":"No.","start":1024.25,"end":1024.65,"sentiment":"neutral","sentiment_score":0.0928882285952568},{"text":"Perfect.","start":1024.65,"end":1025.15,"sentiment":"neutral","sentiment_score":0.3305383324623108}],"sentiment":"neutral","sentiment_score":0.18321986543014646,"num_words":32,"start":1012.665,"end":1025.15},{"sentences":[{"text":"All good.","start":1025.77,"end":1026.59,"sentiment":"neutral","sentiment_score":0.3198014348745346},{"text":"Was there any other questions in relation to the compassionate grounds release or anything else I can send through?","start":1027.285,"end":1032.165,"sentiment":"neutral","sentiment_score":0.058052901374666316},{"text":"A little bit of information on what we've kinda covered for you if you like just to kind of break it down.","start":1032.165,"end":1037.145,"sentiment":"neutral","sentiment_score":0.033753538080914455},{"text":"Yep.","start":1039.62,"end":1040.1,"sentiment":"neutral","sentiment_score":0.19066181778907776},{"text":"That's okay.","start":1040.1,"end":1040.9,"sentiment":"neutral","sentiment_score":0.24249526858329773}],"sentiment":"neutral","sentiment_score":0.06871387366529393,"num_words":46,"start":1025.77,"end":1040.9},{"sentences":[{"text":"That's not a problem.","start":1040.9,"end":1042.12,"sentiment":"neutral","sentiment_score":0.26863618195056915},{"text":"The other reason I wanted to have you booked in today, Chantal, is that we do also have your updated advice documents.","start":1042.66,"end":1047.78,"sentiment":"neutral","sentiment_score":0.15257472511042247},{"text":"So when we were talking late last year, you wanted to look at being able to consolidate can basically, cancel off that Brighter Super account and consolidate your funds into Hub twenty four and AMP.","start":1047.78,"end":1059.235,"sentiment":"neutral","sentiment_score":0.08611884170344898},{"text":"So I have completed the advice for you as well.","start":1060.095,"end":1062.815,"sentiment":"neutral","sentiment_score":0.20011698752641677},{"text":"Is it okay if I run through that now for you as well?","start":1062.815,"end":1065.5549,"sentiment":"neutral","sentiment_score":0.15177711844444275}],"sentiment":"neutral","sentiment_score":0.13594786374874057,"num_words":84,"start":1040.9,"end":1065.5549},{"sentences":[{"text":"Yeah.","start":1067.49,"end":1067.99,"sentiment":"neutral","sentiment_score":0.04421738535165787},{"text":"That's okay.","start":1071.41,"end":1072.31,"sentiment":"neutral","sentiment_score":0.27077750861644745},{"text":"That's alright.","start":1073.7301,"end":1074.63,"sentiment":"neutral","sentiment_score":0.18376537412405014},{"text":"Yeah.","start":1079.9049,"end":1080.225,"sentiment":"neutral","sentiment_score":0.10612107068300249},{"text":"You're right.","start":1080.225,"end":1080.705,"sentiment":"neutral","sentiment_score":0.1290261447429657}],"sentiment":"neutral","sentiment_score":0.16468456387519836,"num_words":8,"start":1067.49,"end":1080.705},{"sentences":[{"text":"You let me know when.","start":1080.705,"end":1081.6649,"sentiment":"neutral","sentiment_score":0.0883706659078598},{"text":"Not a problem at all.","start":1081.6649,"end":1082.965,"sentiment":"neutral","sentiment_score":0.21960455775260926},{"text":"Yeah.","start":1094.1,"end":1094.26,"sentiment":"neutral","sentiment_score":0.1264482140541077},{"text":"Absolutely.","start":1094.26,"end":1094.76,"sentiment":"neutral","sentiment_score":0.2900964319705963},{"text":"Oh, god.","start":1097.3,"end":1098.2,"sentiment":"neutral","sentiment_score":0.2637702450156212}],"sentiment":"neutral","sentiment_score":0.17742580388273513,"num_words":14,"start":1080.705,"end":1098.2},{"sentences":[{"text":"Yeah.","start":1098.5,"end":1098.82,"sentiment":"positive","sentiment_score":0.3657924234867096},{"text":"Perfect.","start":1098.82,"end":1099.14,"sentiment":"positive","sentiment_score":0.5383080244064331},{"text":"Now I did email you a copy of the document.","start":1099.14,"end":1101.3,"sentiment":"neutral","sentiment_score":0.11034598015248775},{"text":"I know with you being out and about at the moment, it might be a bit hard to read the documents.","start":1101.3,"end":1105.06,"sentiment":"neutral","sentiment_score":-0.067587556406146},{"text":"So when you've got some time later, if you check your emails and sort of run your eyes over the document, it'll give you a clear outline of the recommendations there.","start":1105.06,"end":1112.375,"sentiment":"neutral","sentiment_score":0.07279279287303647}],"sentiment":"neutral","sentiment_score":0.04444997099926695,"num_words":64,"start":1098.5,"end":1112.375},{"sentences":[{"text":"But we also kind of noted this year that we've seen some changes to the way the markets are reacting, and we wanted to do a bit of an investment switch for you as well.","start":1112.915,"end":1121.255,"sentiment":"neutral","sentiment_score":0.11262863853148052},{"text":"So I am recommending that as of now, we do close off your Brighter Super account and roll the funds from Brighter Super into Hub twenty four and have them invested.","start":1121.61,"end":1130.91,"sentiment":"neutral","sentiment_score":0.13097368228820064},{"text":"We do wanna retain the AMP account for the insurances.","start":1131.29,"end":1134.255,"sentiment":"neutral","sentiment_score":0.10546406134963035},{"text":"One of the important things is because we're not able to look at new cover until you've been clear of the breast cancer for generally six to seven years, we do have to retain the life activity and the income protection you have now.","start":1135.375,"end":1148.435,"sentiment":"neutral","sentiment_score":0.030698016994971444},{"text":"And as we kinda went through, Brighter Super doesn't have any income protection.","start":1148.5399,"end":1152.38,"sentiment":"neutral","sentiment_score":-0.0017386080267337652}],"sentiment":"neutral","sentiment_score":0.078082240274162,"num_words":133,"start":1112.915,"end":1152.38},{"sentences":[{"text":"It's only in the A and P funds.","start":1152.38,"end":1154.2999,"sentiment":"neutral","sentiment_score":0.015888366848230362},{"text":"So we wanna keep the best level of protection we can.","start":1154.2999,"end":1158.08,"sentiment":"neutral","sentiment_score":0.1374305926940658},{"text":"Brighter Super also only has a 132,000 of life and TPD, which AMP has a higher level for you.","start":1158.5399,"end":1165.3855,"sentiment":"neutral","sentiment_score":0.1268971432980738},{"text":"So in the event of a life or TPD claim, the AMP account does actually provide a greater level of cover to you.","start":1165.3855,"end":1172.4362,"sentiment":"neutral","sentiment_score":0.17388900952494662},{"text":"So we do want to retain the AMP fund and the hub twenty four super fund.","start":1172.4362,"end":1177.69,"sentiment":"neutral","sentiment_score":0.08296121936291456}],"sentiment":"neutral","sentiment_score":0.12177553124629058,"num_words":77,"start":1152.38,"end":1177.69},{"sentences":[{"text":"Sorry.","start":1177.69,"end":1177.9299,"sentiment":"neutral","sentiment_score":-0.07629342377185822},{"text":"Do you want me to stop?","start":1177.9299,"end":1178.8099,"sentiment":"neutral","sentiment_score":-0.11122162888447444},{"text":"I'm so sorry.","start":1178.8099,"end":1179.63,"sentiment":"neutral","sentiment_score":-0.12885884940624237},{"text":"Oh, you're right.","start":1183.61,"end":1184.65,"sentiment":"neutral","sentiment_score":-0.06633616735537846},{"text":"You you're right.","start":1184.65,"end":1188.615,"sentiment":"neutral","sentiment_score":-0.029389667324721813}],"sentiment":"neutral","sentiment_score":-0.0885860780836083,"num_words":16,"start":1177.69,"end":1188.615},{"sentences":[{"text":"You let me know if you need to stop.","start":1188.615,"end":1190.135,"sentiment":"neutral","sentiment_score":-0.052717937570479184},{"text":"It's not a problem.","start":1190.135,"end":1191.275,"sentiment":"neutral","sentiment_score":-0.12150155194103718},{"text":"Yeah.","start":1196.855,"end":1197.355,"sentiment":"neutral","sentiment_score":0.01172938384115696},{"text":"Correct.","start":1199.03,"end":1199.53,"sentiment":"neutral","sentiment_score":0.04216029495000839},{"text":"Correct.","start":1202.39,"end":1202.89,"sentiment":"neutral","sentiment_score":0.011554005555808544}],"sentiment":"neutral","sentiment_score":-0.055938997596967965,"num_words":16,"start":1188.615,"end":1202.89},{"sentences":[{"text":"Yeah.","start":1204.15,"end":1204.65,"sentiment":"neutral","sentiment_score":0.019137289375066757},{"text":"We wanna make no.","start":1204.79,"end":1207.19,"sentiment":"neutral","sentiment_score":-0.04473763471469283},{"text":"No.","start":1207.19,"end":1207.4299,"sentiment":"neutral","sentiment_score":-0.1070554107427597},{"text":"You're good, honestly.","start":1207.4299,"end":1208.49,"sentiment":"neutral","sentiment_score":0.22309773166974387},{"text":"We also wanna make sure that your contributions from your employer go into your AMP account because we'll be closing off Brighter Super.","start":1209.11,"end":1215.665,"sentiment":"neutral","sentiment_score":0.14924610017434412}],"sentiment":"neutral","sentiment_score":0.1198464012122713,"num_words":32,"start":1204.15,"end":1215.665},{"sentences":[{"text":"So I'll give you the information for the AMP account so you can have those contributions removed across.","start":1215.725,"end":1221.1849,"sentiment":"neutral","sentiment_score":0.12845236932237944},{"text":"And we will get an updated balance that they we do also wanna only retain 10,000 in the AMP account and make sure all the money is invested within hub twenty four, only keeping a small amount in AMP to retain the insurances.","start":1222.205,"end":1235.79,"sentiment":"neutral","sentiment_score":0.14911747706490894},{"text":"And then every year, we'll look at the balance in the AMP SIG super account and transfer everything other than 10,000 over.","start":1235.93,"end":1243.625,"sentiment":"neutral","sentiment_score":0.09393499012697827},{"text":"We'd like to leave 10,000 because it covers your insurance premiums.","start":1243.625,"end":1246.925,"sentiment":"neutral","sentiment_score":0.14122975211251865},{"text":"It also leaves the minimum they require, but it also does account for market ups and downs as well, which is kind of what we've been seeing this year.","start":1247.145,"end":1254.925,"sentiment":"neutral","sentiment_score":0.0391587415902779}],"sentiment":"neutral","sentiment_score":0.10959264003043252,"num_words":123,"start":1215.725,"end":1254.925},{"sentences":[{"text":"Okay?","start":1255.0651,"end":1255.5651,"sentiment":"neutral","sentiment_score":0.020834390074014664},{"text":"Yeah.","start":1256.66,"end":1257.16,"sentiment":"neutral","sentiment_score":-0.00481333676725626},{"text":"No.","start":1260.82,"end":1261.0599,"sentiment":"neutral","sentiment_score":-0.29205504059791565},{"text":"You've actually been doing quite well.","start":1261.0599,"end":1262.74,"sentiment":"neutral","sentiment_score":-0.02197426060835521},{"text":"Let me just actually pull up the report for you.","start":1262.74,"end":1265.14,"sentiment":"neutral","sentiment_score":0.08229957967996597}],"sentiment":"neutral","sentiment_score":0.021848223466230065,"num_words":19,"start":1255.0651,"end":1265.14},{"sentences":[{"text":"I can give you an updated report.","start":1265.14,"end":1267.24,"sentiment":"neutral","sentiment_score":0.12345010787248611},{"text":"I did notice that one of your investments when I was going through the research here has actually now been underperforming.","start":1268.1,"end":1273.165,"sentiment":"negative","sentiment_score":-0.33922622885022846},{"text":"So you do have the Bennelong Australian Equities in the in your super fund, which was meant to be giving you more of an actively managed part or investment within your super.","start":1273.4651,"end":1283.805,"sentiment":"neutral","sentiment_score":0.12498444691300392},{"text":"And Benelon have anywhere from 20 to 30 different investment options.","start":1284.35,"end":1288.2101,"sentiment":"neutral","sentiment_score":-0.012316879054362124},{"text":"But they've been underperforming a little bit this year, so we wanted to make sure that we got rid of them.","start":1288.67,"end":1293.81,"sentiment":"neutral","sentiment_score":-0.3019729111166227}],"sentiment":"neutral","sentiment_score":-0.09496754948454707,"num_words":92,"start":1265.14,"end":1293.81},{"sentences":[{"text":"And I'm recommending as part of this advice document that we sell all of the Bennelong Australian equities, and we move you into the Alfiniti share Australian equities investment.","start":1294.11,"end":1303.4349,"sentiment":"neutral","sentiment_score":0.08298860593088742},{"text":"Again, that is still an actively managed fund.","start":1304.2949,"end":1306.955,"sentiment":"neutral","sentiment_score":0.2920605968683958},{"text":"It's actually cheaper than Bennelong, so it's saving you an investment fees, which is really important, making your fees cheaper.","start":1307.015,"end":1313.11,"sentiment":"positive","sentiment_score":0.45994927138090136},{"text":"And the Ofinity actually hold anywhere from 30 to 35 different investment options.","start":1313.97,"end":1318.7101,"sentiment":"neutral","sentiment_score":0.2984566447826532},{"text":"So it actually is a little bit cheaper for you, giving you more diversification.","start":1318.77,"end":1322.23,"sentiment":"positive","sentiment_score":0.4558526022093637}],"sentiment":"neutral","sentiment_score":0.2881430069960299,"num_words":84,"start":1294.11,"end":1322.23},{"sentences":[{"text":"It hasn't been underperforming the way Bennelong has.","start":1323.17,"end":1326.015,"sentiment":"neutral","sentiment_score":0.08504168875515461},{"text":"So we wanted to look at near switching that up for you as well.","start":1326.5751,"end":1330.275,"sentiment":"neutral","sentiment_score":0.19336659674133574},{"text":"Just looking at your portfolio report here, so for the last twelve months, as much as we've seen the the volatility there, your portfolio net of fees is up 11.95%.","start":1331.615,"end":1340.975,"sentiment":"neutral","sentiment_score":0.18585480948289235},{"text":"So you're actually up doing really well.","start":1340.975,"end":1342.97,"sentiment":"positive","sentiment_score":0.4267845026084355},{"text":"Yeah.","start":1344.95,"end":1345.45,"sentiment":"neutral","sentiment_score":0.19177711009979248}],"sentiment":"neutral","sentiment_score":0.2023729796210925,"num_words":60,"start":1323.17,"end":1345.45},{"sentences":[{"text":"Yes.","start":1348.55,"end":1349.05,"sentiment":"neutral","sentiment_score":-0.0160425566136837},{"text":"Yeah.","start":1351.35,"end":1351.85,"sentiment":"neutral","sentiment_score":-0.08712393790483475},{"text":"Yeah.","start":1356.645,"end":1356.805,"sentiment":"neutral","sentiment_score":0.04579882323741913},{"text":"Yeah.","start":1356.805,"end":1357.205,"sentiment":"neutral","sentiment_score":0.04211460053920746},{"text":"No.","start":1357.205,"end":1357.525,"sentiment":"neutral","sentiment_score":0.002722393721342087}],"sentiment":"neutral","sentiment_score":-0.0025061354041099547,"num_words":5,"start":1348.55,"end":1357.525},{"sentences":[{"text":"Definitely, I can safely say I've been watching it for you.","start":1357.525,"end":1359.925,"sentiment":"neutral","sentiment_score":0.17090142924677243},{"text":"I wanted to get this document up to date and make sure we have the investments which in there for you so it all kind of coincides together and make sure we get rid of those underperforming investments there.","start":1359.925,"end":1371.9501,"sentiment":"neutral","sentiment_score":0.10757368841232398},{"text":"We're also gonna do a bit of a rebalance for you as well.","start":1371.9501,"end":1374.99,"sentiment":"neutral","sentiment_score":0.19650339585943863},{"text":"So when you first came on board and we gave you, obviously, the recommendations, you were recommended, you know, 10% into one investment, 9% into another, 6% into another.","start":1374.99,"end":1384.415,"sentiment":"neutral","sentiment_score":0.03606039163624418},{"text":"Well, over time, some of those investments perform better than others do.","start":1384.635,"end":1388.3151,"sentiment":"positive","sentiment_score":0.3717966402570407}],"sentiment":"neutral","sentiment_score":0.13593408419714811,"num_words":104,"start":1357.525,"end":1388.3151},{"sentences":[{"text":"So it's really important that we're not, you know, allowing you to allowing your portfolio to overexpose you to certain types of risk.","start":1388.3151,"end":1395.45,"sentiment":"negative","sentiment_score":-0.37932931178289914},{"text":"So rebalancing the portfolio, selling investments that have done extremely well, like, say, physical gold, and also, you know, rebalancing and buying into some of the investments which might be down at the moment with the market ups and downs.","start":1396.33,"end":1409.3099,"sentiment":"neutral","sentiment_score":0.08089794085826725},{"text":"Those sorts of things provide you with a benefit as well.","start":1409.865,"end":1412.505,"sentiment":"positive","sentiment_score":0.5299450267444957},{"text":"So, essentially, when you're looking at this at page 21, you'll see I've got a list of investments that we're gonna sell off some of the investments of.","start":1412.505,"end":1421.165,"sentiment":"neutral","sentiment_score":0.037197288391845565},{"text":"We're gonna rebalance your battery and lithium tax.","start":1421.385,"end":1423.865,"sentiment":"neutral","sentiment_score":-0.04898292385041714}],"sentiment":"neutral","sentiment_score":0.009003631288016385,"num_words":110,"start":1388.3151,"end":1423.865},{"sentences":[{"text":"You got a little bit too much of that at the moment.","start":1423.865,"end":1426.14,"sentiment":"neutral","sentiment_score":-0.24496693164110184},{"text":"We're gonna get rid of all of the Australian equities with the Bennelong investment there.","start":1426.28,"end":1431.02,"sentiment":"neutral","sentiment_score":-0.1380278028547764},{"text":"We are removing the bank hybrids as well.","start":1431.3201,"end":1433.56,"sentiment":"neutral","sentiment_score":-0.10677388636395335},{"text":"They are being phased out by the government as an investment, so I'm selling all of those and putting the money into some bonds for you.","start":1433.56,"end":1440.625,"sentiment":"neutral","sentiment_score":-0.11941851259997258},{"text":"So bonds are very much defensive investments.","start":1440.625,"end":1443.205,"sentiment":"neutral","sentiment_score":-0.025855776454721178}],"sentiment":"neutral","sentiment_score":-0.13456004523836515,"num_words":68,"start":1423.865,"end":1443.205},{"sentences":[{"text":"They're income producing, but the investments that we're selling are gonna be phased out.","start":1443.2649,"end":1447.6649,"sentiment":"neutral","sentiment_score":-0.15935218424004102},{"text":"So we either sell them now when we can or we're gonna have to down the track.","start":1447.6649,"end":1451.5249,"sentiment":"neutral","sentiment_score":-0.14237011267858393},{"text":"That is a kind of change while we're making those changes to your portfolio now.","start":1451.63,"end":1455.81,"sentiment":"neutral","sentiment_score":-0.024364909863409896},{"text":"And then your physical gold has done extremely well, but you do hold a bit too much physical gold.","start":1456.91,"end":1462.1101,"sentiment":"neutral","sentiment_score":0.07438651119407855},{"text":"So selling some of that often just rebalancing you back as well.","start":1462.1101,"end":1465.63,"sentiment":"neutral","sentiment_score":0.08860507855812709}],"sentiment":"neutral","sentiment_score":-0.032988201135878345,"num_words":77,"start":1443.2649,"end":1465.63},{"sentences":[{"text":"So it's about just cementing some of the gains that you have seen in some of the investments and spreading those gains into other areas.","start":1465.63,"end":1473.6849,"sentiment":"positive","sentiment_score":0.39943878173828123},{"text":"It helps with the compounding effect.","start":1473.6849,"end":1475.445,"sentiment":"positive","sentiment_score":0.4073203064811726},{"text":"It's the same as when you, you know, invest $10,000 and then you might put, you know, a $100 each month.","start":1475.445,"end":1480.95,"sentiment":"neutral","sentiment_score":0.05768212800224622},{"text":"By putting that money in, it's essentially being invested into the investments, and then it, you know, creates growth in income, which you keep investing back, and it compounds your returns for the future.","start":1480.95,"end":1491.69,"sentiment":"neutral","sentiment_score":0.14804599434137344},{"text":"So it's the same thing here, essentially.","start":1491.75,"end":1494.33,"sentiment":"neutral","sentiment_score":0.11567449463265282}],"sentiment":"neutral","sentiment_score":0.20951076710136027,"num_words":93,"start":1465.63,"end":1494.33},{"sentences":[{"text":"Does that make sense?","start":1494.47,"end":1495.53,"sentiment":"neutral","sentiment_score":0.07864200696349144},{"text":"Yeah.","start":1497.865,"end":1498.365,"sentiment":"neutral","sentiment_score":0.2960248291492462},{"text":"So it'll be good.","start":1498.425,"end":1499.225,"sentiment":"positive","sentiment_score":0.4927920326590538},{"text":"We'll close out Brighter Super, move your contributions to AMP, keep the hub 24 open, take out roughly about $500 from AMP.","start":1499.225,"end":1508.765,"sentiment":"neutral","sentiment_score":0.1956341259858825},{"text":"We'll leave 10,000 behind, and all the money from Brighter Super will also be invested in Hub twenty four.","start":1508.8251,"end":1514.48,"sentiment":"neutral","sentiment_score":0.18197014300446762}],"sentiment":"neutral","sentiment_score":0.20686288952827453,"num_words":50,"start":1494.47,"end":1514.48},{"sentences":[{"text":"We'll do a bit of a quick investment switch there for you to make sure your investments are working and in line with your risk profile, which was essentially growth.","start":1514.48,"end":1522.34,"sentiment":"neutral","sentiment_score":0.10604605761667092},{"text":"We wanted to make sure that you still have that growth eighty twenty split there for you, and then we'll make sure we do some catch ups down the track as well, just making sure that everything stays in line with your goals and that we alter the portfolio as we have been doing to make sure that it's working harder for you.","start":1522.72,"end":1540.64,"sentiment":"neutral","sentiment_score":0.1517191425202385},{"text":"Does that make sense?","start":1540.64,"end":1541.78,"sentiment":"neutral","sentiment_score":0.05887182988226414},{"text":"Yeah.","start":1542.48,"end":1542.98,"sentiment":"neutral","sentiment_score":0.14100909233093262},{"text":"Beautiful.","start":1543.28,"end":1543.78,"sentiment":"positive","sentiment_score":0.4631364345550537}],"sentiment":"neutral","sentiment_score":0.13716485407767873,"num_words":99,"start":1514.48,"end":1543.78},{"sentences":[{"text":"Yeah.","start":1548.64,"end":1549.14,"sentiment":"neutral","sentiment_score":0.05811465531587601},{"text":"Absolutely.","start":1549.84,"end":1550.34,"sentiment":"neutral","sentiment_score":0.2182755172252655},{"text":"Yeah.","start":1557.385,"end":1557.865,"sentiment":"neutral","sentiment_score":0.12416018545627594},{"text":"Not a problem at all.","start":1557.865,"end":1558.985,"sentiment":"neutral","sentiment_score":0.23402076661586763},{"text":"I'll get the AMP Choice of Superform for you so you have those details.","start":1558.985,"end":1563.8049,"sentiment":"neutral","sentiment_score":0.24878940837723867}],"sentiment":"neutral","sentiment_score":0.22971390492536806,"num_words":22,"start":1548.64,"end":1563.8049},{"sentences":[{"text":"I can grab that, and I'll try to attach this to the email this afternoon there for you so you have that information just to hand to your employer to make it easier for you.","start":1564.15,"end":1571.75,"sentiment":"neutral","sentiment_score":0.23525260261126926},{"text":"Okay?","start":1571.75,"end":1572.25,"sentiment":"neutral","sentiment_score":0.17995253205299375},{"text":"Excellent.","start":1573.51,"end":1574.01,"sentiment":"positive","sentiment_score":0.7416525483131409},{"text":"That's okay.","start":1574.3099,"end":1575.21,"sentiment":"positive","sentiment_score":0.3937566876411438},{"text":"The only other thing just to sort of point out is it's important that I do make you aware, when we do switch investments within five super, there's also capital gains tax.","start":1575.67,"end":1584.3251,"sentiment":"neutral","sentiment_score":-0.0051067939202766865}],"sentiment":"neutral","sentiment_score":0.13774003016329567,"num_words":71,"start":1564.15,"end":1584.3251},{"sentences":[{"text":"By making the switch, you'll see there there's actually no CGT consequences.","start":1584.785,"end":1588.245,"sentiment":"positive","sentiment_score":0.4357960745692253},{"text":"Your super fund doesn't have to account for any capital gains tax for these switches that I'm recommending, which is great.","start":1588.4651,"end":1595.15,"sentiment":"positive","sentiment_score":0.6373303844815209},{"text":"And the investment fees the investment fees essentially is expected to save you another $84 for the year.","start":1595.69,"end":1603.15,"sentiment":"positive","sentiment_score":0.554176519314448},{"text":"And then once we close off Friday, so for that, it's also saving you about $364 in insurance premiums as well.","start":1603.21,"end":1610.3351,"sentiment":"positive","sentiment_score":0.4610022647040231},{"text":"So it's more money left inside super working for you, which is important.","start":1610.3351,"end":1614.515,"sentiment":"neutral","sentiment_score":0.22639037811985382}],"sentiment":"positive","sentiment_score":0.4848563622464152,"num_words":85,"start":1584.785,"end":1614.515},{"sentences":[{"text":"Yeah.","start":1614.895,"end":1615.395,"sentiment":"neutral","sentiment_score":0.032501235604286194},{"text":"Yeah.","start":1617.135,"end":1617.635,"sentiment":"neutral","sentiment_score":0.0704692155122757},{"text":"And then all up there, the newer portfolio, the changes that we're making have seen a greater performance over the past couple of years.","start":1617.6951,"end":1625.53,"sentiment":"neutral","sentiment_score":0.26070256376018125},{"text":"So when we look at the three funds the way you were invested, those funds are averaging around about 12.69%.","start":1625.53,"end":1633.3099,"sentiment":"neutral","sentiment_score":0.30772858038544654},{"text":"With the newer recommendations we're making, it's averaged about 15.1%.","start":1633.53,"end":1639.1749,"sentiment":"neutral","sentiment_score":0.33219577372074127}],"sentiment":"neutral","sentiment_score":0.2827921665406653,"num_words":56,"start":1614.895,"end":1639.1749},{"sentences":[{"text":"So the newer recommendations can put you in a better position if markets react the way.","start":1639.1749,"end":1644.235,"sentiment":"positive","sentiment_score":0.530595988035202},{"text":"If you are able to get that 15% on a yearly basis over the next five to ten years, it can actually put you in a much greater position moving forward as well.","start":1644.2949,"end":1653.01,"sentiment":"positive","sentiment_score":0.5746449548186678},{"text":"So yeah.","start":1653.01,"end":1654.15,"sentiment":"neutral","sentiment_score":0.2083563581109047},{"text":"Yeah.","start":1655.41,"end":1655.91,"sentiment":"neutral","sentiment_score":0.2450089454650879},{"text":"Oh, good.","start":1656.21,"end":1656.9501,"sentiment":"neutral","sentiment_score":0.2680487632751465}],"sentiment":"positive","sentiment_score":0.5305673797373418,"num_words":54,"start":1639.1749,"end":1656.9501},{"sentences":[{"text":"Yeah.","start":1657.73,"end":1658.23,"sentiment":"neutral","sentiment_score":0.15894806385040283},{"text":"Yep.","start":1665.425,"end":1665.8251,"sentiment":"neutral","sentiment_score":0.04343216121196747},{"text":"Yep.","start":1665.8251,"end":1666.3251,"sentiment":"neutral","sentiment_score":0.016326066106557846},{"text":"Yeah.","start":1668.145,"end":1668.545,"sentiment":"neutral","sentiment_score":0.030244475230574608},{"text":"That's absolutely fine.","start":1668.545,"end":1669.925,"sentiment":"neutral","sentiment_score":0.0930059403181076}],"sentiment":"neutral","sentiment_score":0.07542408390768937,"num_words":7,"start":1657.73,"end":1669.925},{"sentences":[{"text":"Yeah.","start":1671.025,"end":1671.525,"sentiment":"neutral","sentiment_score":0.041946135461330414},{"text":"Yep.","start":1674.16,"end":1674.56,"sentiment":"neutral","sentiment_score":0.1349494606256485},{"text":"Yep.","start":1674.56,"end":1675.04,"sentiment":"neutral","sentiment_score":0.16701138019561768},{"text":"Absolutely.","start":1675.04,"end":1675.54,"sentiment":"neutral","sentiment_score":0.230474054813385},{"text":"Take it out in smaller increments over a period of time.","start":1675.76,"end":1678.16,"sentiment":"neutral","sentiment_score":0.19892677122896368}],"sentiment":"neutral","sentiment_score":0.18417170097430546,"num_words":15,"start":1671.025,"end":1678.16},{"sentences":[{"text":"So you're taking a little bit now, a little bit down the track, and in between, you're allowing your portfolio time to recover slightly as well, which is really important.","start":1678.16,"end":1686.02,"sentiment":"neutral","sentiment_score":0.2245872030655543},{"text":"Yeah.","start":1686.24,"end":1686.56,"sentiment":"neutral","sentiment_score":0.046791303902864456},{"text":"No.","start":1686.56,"end":1686.7201,"sentiment":"neutral","sentiment_score":0.059456489980220795},{"text":"That's cool.","start":1686.7201,"end":1687.54,"sentiment":"neutral","sentiment_score":0.19401999935507774},{"text":"I have also in that document, just to let you know, I'm making the recommendation.","start":1688.325,"end":1691.945,"sentiment":"neutral","sentiment_score":0.16762930949529012}],"sentiment":"neutral","sentiment_score":0.19890496993855555,"num_words":49,"start":1678.16,"end":1691.945},{"sentences":[{"text":"Obviously, your beneficiary inside hub twenty four is appropriate.","start":1692.085,"end":1695.6849,"sentiment":"neutral","sentiment_score":0.12884360800186792},{"text":"You want it to be a 100% sale.","start":1695.6849,"end":1697.7849,"sentiment":"neutral","sentiment_score":0.29951588064432144},{"text":"My team will just go back and check with AMP to confirm that they have the beneficiary nominated the same.","start":1698.085,"end":1703.5801,"sentiment":"neutral","sentiment_score":0.11523680426180363},{"text":"If they don't, we'll make sure that's updated to reflect for you as well.","start":1703.9801,"end":1708.0,"sentiment":"neutral","sentiment_score":0.10227514098265342},{"text":"Okay?","start":1708.06,"end":1708.56,"sentiment":"neutral","sentiment_score":0.03057609498500824}],"sentiment":"neutral","sentiment_score":0.14082468598364636,"num_words":52,"start":1692.085,"end":1708.56},{"sentences":[{"text":"I'm pretty sure we did.","start":1714.075,"end":1715.855,"sentiment":"neutral","sentiment_score":-0.024794482439756394},{"text":"Yeah.","start":1715.9149,"end":1716.3949,"sentiment":"neutral","sentiment_score":0.019901826977729797},{"text":"We definitely did the opt in.","start":1716.3949,"end":1718.255,"sentiment":"neutral","sentiment_score":0.04965694807469845},{"text":"Yeah.","start":1719.355,"end":1719.855,"sentiment":"neutral","sentiment_score":0.0047610485926270485},{"text":"Yeah.","start":1722.5549,"end":1723.0549,"sentiment":"neutral","sentiment_score":-0.001633734442293644}],"sentiment":"neutral","sentiment_score":0.014071315526962279,"num_words":14,"start":1714.075,"end":1723.0549},{"sentences":[{"text":"Yeah.","start":1723.4349,"end":1723.835,"sentiment":"neutral","sentiment_score":0.004738610237836838},{"text":"I remember we opted in, and I remember we did send the beneficiaries off.","start":1723.835,"end":1727.2749,"sentiment":"neutral","sentiment_score":-0.0070692441160125396},{"text":"We just haven't been able to clarify with AMP if they have applied them or not.","start":1727.2749,"end":1732.2101,"sentiment":"neutral","sentiment_score":-0.02537129828124307},{"text":"They've been a bit slow.","start":1732.2101,"end":1733.7301,"sentiment":"neutral","sentiment_score":-0.18967423737049102},{"text":"So we'll just keep following up with them and make sure that that always applied correctly.","start":1733.7301,"end":1737.75,"sentiment":"neutral","sentiment_score":0.09794567199423909}],"sentiment":"neutral","sentiment_score":0.0022805381763296635,"num_words":52,"start":1723.4349,"end":1737.75},{"sentences":[{"text":"And, yeah, just make sure every all those ducks remain in a row for you.","start":1738.37,"end":1741.65,"sentiment":"neutral","sentiment_score":0.1502015396952629},{"text":"And as things need to change, we'll make sure they change.","start":1741.65,"end":1744.425,"sentiment":"neutral","sentiment_score":0.036938151344656944},{"text":"Okay?","start":1744.665,"end":1745.165,"sentiment":"neutral","sentiment_score":0.036010660231113434},{"text":"Beautiful.","start":1746.5851,"end":1747.0851,"sentiment":"positive","sentiment_score":0.5203984975814819},{"text":"Oh, it's really good to see you on the other side.","start":1748.025,"end":1750.265,"sentiment":"positive","sentiment_score":0.5433976921168241}],"sentiment":"neutral","sentiment_score":0.2357211931107136,"num_words":39,"start":1738.37,"end":1750.265},{"sentences":[{"text":"Honestly, it's been my pleasure.","start":1750.265,"end":1751.805,"sentiment":"positive","sentiment_score":0.667583167552948},{"text":"Thank you for allowing me the chance to help you out.","start":1752.185,"end":1754.3451,"sentiment":"positive","sentiment_score":0.7333264405077154},{"text":"It's been an absolute pleasure to do the research and update the advice and, yeah, looking forward to what we can do moving forward.","start":1754.3451,"end":1761.16,"sentiment":"positive","sentiment_score":0.6121822775652012},{"text":"Oh, that's okay.","start":1763.2201,"end":1764.28,"sentiment":"positive","sentiment_score":0.38394272327423096},{"text":"My pleasure, Chantelle.","start":1764.42,"end":1765.62,"sentiment":"positive","sentiment_score":0.5744349360466003}],"sentiment":"positive","sentiment_score":0.6298263983234115,"num_words":46,"start":1750.265,"end":1765.62},{"sentences":[{"text":"I'll let you go to enjoy the afternoon with your boys.","start":1765.62,"end":1767.9601,"sentiment":"positive","sentiment_score":0.5955335877158425},{"text":"You've got those email the email there with the advice document.","start":1768.42,"end":1771.3,"sentiment":"neutral","sentiment_score":0.2960359765724702},{"text":"Feel free to have a read through it.","start":1771.3,"end":1772.66,"sentiment":"neutral","sentiment_score":0.28579909168183804},{"text":"I've outlined advantages, disadvantages, the risks involved, and the best interest, Judy, how my recommendations may help you to meet your goal.","start":1772.66,"end":1780.635,"sentiment":"positive","sentiment_score":0.3825143744999712},{"text":"And then I'll get this other email done up for you, and I'll get that choice of super form, rep from AMP for you as well.","start":1781.1749,"end":1787.735,"sentiment":"neutral","sentiment_score":0.32897967730577177}],"sentiment":"positive","sentiment_score":0.37259545884071255,"num_words":78,"start":1765.62,"end":1787.735},{"sentences":[{"text":"Okay?","start":1787.735,"end":1788.235,"sentiment":"neutral","sentiment_score":0.1612948477268219},{"text":"Perfect.","start":1792.4601,"end":1792.9601,"sentiment":"positive","sentiment_score":0.43742990493774414},{"text":"Absolutely.","start":1797.1,"end":1797.6,"sentiment":"positive","sentiment_score":0.4172302186489105},{"text":"Yeah.","start":1798.14,"end":1798.62,"sentiment":"neutral","sentiment_score":0.3174290657043457},{"text":"No worries at all.","start":1798.62,"end":1799.66,"sentiment":"positive","sentiment_score":0.39410877972841263}],"sentiment":"positive","sentiment_score":0.3637273944914341,"num_words":8,"start":1787.735,"end":1799.66},{"sentences":[{"text":"I'll get those emails out to you very shortly.","start":1799.66,"end":1801.76,"sentiment":"positive","sentiment_score":0.5172986951139238},{"text":"If you have any questions about the advice once you've read it, let me know.","start":1802.195,"end":1805.075,"sentiment":"neutral","sentiment_score":0.268551296989123},{"text":"And if you're happy to just take those recommendations on board, I'll just get you to sign and return it back to me.","start":1805.075,"end":1809.875,"sentiment":"positive","sentiment_score":0.35663466803405597},{"text":"Okay?","start":1809.875,"end":1810.375,"sentiment":"neutral","sentiment_score":0.09653706848621368},{"text":"Easy.","start":1812.515,"end":1812.995,"sentiment":"positive","sentiment_score":0.6568727493286133}],"sentiment":"positive","sentiment_score":0.3599992835400056,"num_words":49,"start":1799.66,"end":1812.995},{"sentences":[{"text":"I hope you have a good afternoon.","start":1812.995,"end":1814.595,"sentiment":"positive","sentiment_score":0.7715653691973005},{"text":"Thank you for taking my call.","start":1814.595,"end":1816.295,"sentiment":"positive","sentiment_score":0.8484961787859598},{"text":"I will.","start":1818.771,"end":1819.251,"sentiment":"positive","sentiment_score":0.5331193506717682},{"text":"You too, Chantal.","start":1819.251,"end":1820.231,"sentiment":"positive","sentiment_score":0.4211437503496806},{"text":"See you later.","start":1820.291,"end":1821.111,"sentiment":"positive","sentiment_score":0.4716965655485789}],"sentiment":"positive","sentiment_score":0.6779378241016751,"num_words":21,"start":1812.995,"end":1821.111},{"sentences":[{"text":"Bye.","start":1822.371,"end":1822.871,"sentiment":"neutral","sentiment_score":-0.111999973654747}],"sentiment":"neutral","sentiment_score":-0.111999973654747,"num_words":1,"start":1822.371,"end":1822.871}]}}]},{"alternatives":[{"transcript":"Good day. I'm so sorry. My phone didn't even ring. I do apologize. Yeah. I got that. Thank you so much. Yep. That's fine. Yep. It's Shantel Lee. His last 32 Bilby Crescent, Pimpama, and my date of birth is the 1983. My last dosage was on the May 1. Yeah. I had a I had a I had a, yeah, a bit of a delay. It made me sick and things like that. So but, yeah, next week I had my last chemo. Had a mammogram and I'll just announce today. So yeah. No. I'm coming at the other side of it. So yeah. Mhmm. I get those results back next week. There is a I yeah. There is a SIS, but I don't think it's I think it was there last time. I'm pretty sure. I'm not yeah. I can't a 100% remember, but I'll get you on a phone call with them next week so so I get those results. Yeah. Yeah. And I'm I'm I'm actually at yearly appointments now with the breast surgeons. So I'm I don't have another one for about eleven months or so. So that's and then, yeah, my last oncology is at the May. And I don't know I don't know if I see if I see them in three months. I'm not too sure. I I think that might be the last one. So yeah. But anyway, yeah, that's that's where I'm at. But then I yeah. I don't know if my notes so I spoke to your admin. She was lovely, by the way, your new admin lady. Just really yeah. So we're having a good chat, but my tooth broke. And now I'm gonna go and get that sorted. That's my thing. Yeah. So it's a two part. It was a from, obviously, my dental work because my teeth obviously deteriorated, obviously, for pregnancy into, like, the gallbladder issue into the whole breast cancer and going through chemo. So I do need to get some, like, obviously, with my tooth broken. That's a major part. But I wanna get my teeth actually fixed so they're actually good and I they're maintained. Does that make sense? So I've got a I think a treatment plan on Saturday, like, eight you know, I've just got one so far to get the works done. And then a part of that was for reconstruction surgery. I've gotta lose weight. I've gotta drop I've gotta lose, I think, 36 kilos in about well, I wanna try and do it in about a twelve month period at for reconstruction surgery. So therefore, I was talking to her about having having that money there. So I've got a twelve month plan on Majaro so I can drop that wait for reconstruction surgery. So that was so it's two parts to it, I suppose. Oh, Yep. Yep. Yep. Yep. Yep. Yep. Because that's the that's the only other thing. Because when I was doing it when I did a bit of research, I did it through ChatGPT and, like, look, this is not every case. But ChatGPT, specifically with Medaro, it says that, obviously, you start on, like, a two and a half milligram dosage, and then it depends you may they look at increasing that over a period of time to lose, like, the weight, which can cost, like, I think, like, ten milligrams or something or even twelve milligrams. So and, obviously, when you go up in milligrams, therefore, the cost goes up. You know what I mean? So I you know what I mean? So I do like, I had that breakdown with I've only tracked GPT, but, no, I I'm my GP at the moment is away until, I think, next week, until the May 20 or something like that. She's on holidays at the moment. So I will go and see her because I'll need to, obviously, like, a script for it. And and, yeah, and I do need I don't want it to shop around anyway for pricing in regards to how much it would cost because I've heard that depending on what chemist you go to, depending on the cost. You know what I'm saying? Yep. Yes. Exactly. That's what I mean. And then it's like you know what I mean? Like, so you you don't know if you're gonna need that or not. But I suppose you just in the worst case scenario, I'm assuming, because I don't wanna be left short and then not being able to afford the treatment to lose the weight for the you know what I mean? Because then it's pointless, and it was just a waste of time. So it's just it is it is hard, but, yeah, I I get what you're saying. I've but, yeah, that's I I am looking I do have the treatment plan for the my teeth. Get this right. I've got I've got already got two missing teeth. So at the back, like, there's one on one side and one on the other side. And then in my front, it's been feeding things. So I I I thought I'm just gonna see what it what it comes back with the whole thing. Right? For an implant in, like, two missing well, the three three implants. I think it's three crowns, some fillings. Do you know how much I got quoted? 30 $32,000. And I was and I'm like, I just went, yeah. Nah. I said, you can take those two implants off. Because I said, I've already I've had them missing for a while now. I'm not really missing them. I said it's just my front cheeks, obviously, that I wanna, like, get done, like, ASAP. And then so they took that off. So therefore, now it's come down to about 11 it was just shy of $12,000. So yep. So that's that's the quote that I've got. I've the the treatment And I was because I was like, $32,000 is a very big chunk out of my super that I'm not willing to take out for my for the for the teeth. I said the the other two can stay missing. That's not causing me an issue. It's for my front teeth and ensuring that I have the proper care and fillings and things like that so I can keep my teeth the way they are. Like, just your teeth are better than something else. You know what I mean? So it's just really getting get back to being good again, and that's what I want. So and that's gonna cost me 12,000 currently. Yep. So I didn't know yeah. I didn't know how that worked, actually. Because I didn't know if you could only claim, like, so much in one in a like, let's say a twelve month period or or I didn't know what the period was. So I just didn't know if there was, like, a a cap on it. Like, you can only claim once per financial year or something along those lines. Okay. Okay. Okay. Yeah. Now that's so my my it might be worse it might be worse doing one now and then one after the June 30. Yes. Yes. Okay. Yep. Yep. Yep. Yeah. Yeah. Okay. Cool. What's the so what if I was going to apply because it obviously, you're looking at my super fund. Would I be taking it out of AMP? Is that what you suggest? Yep. Okay. Yep. Oh, no. No. It's okay. I was just wanting to know which one is better. Could you possibly send me the details, like, that I'll like, of the fund, like, my policy number and bits and pieces? I'm sure I'm gonna need to have all that information when I go for it, if that's okay. Awesome. Yeah. Because I I just didn't know which one. So, yeah, I'll I'll do that. I don't think I'll need early release, like, of the fund because I think yeah. I need to, yeah, I need to let my body heal a little bit after the chemo too because I've gotta speak to my oncologist at the May to get a letter to state that I'm okay for treatment for, like, dental work because of just with, like, bouncing back and all that sort of stuff. So it's not gonna happen in the next in the next well, it might be in the next sort of four to five weeks maybe, but I don't I can't say it any sooner than that. So yeah. Yep. Yep. Yeah. Yeah. That's what I was thinking too. Yeah. Yeah. That'd be good. Thank you. Yep. Yep. Absolutely. I'm just I'm just with my my son at soccer. So I'll just get I'll just I didn't have to walk him in, but I can I'll be with you in two seconds. Alright. I'm just gonna take you off. Alright. Ollie, can you wake him up? He's sleeping. Oh, there's kids there. Alright. Yes. It's totally better now. I'm good. Yeah. I'm good now. Yes. Mhmm. Yep. Yep. Yes. Yeah. No. No. We're just crossing around, and I'll just the cars are like the the boys that were going across the road in front of the cars are like, come on, boy. No. No. I'm across now. I'm I'm you've got my under. Okay. So yeah. I think, yeah, Bryce said we'll we'll get rid of that one. We're rolling it into hub 24. We're gonna keep AMP for six years or so because of the insurances that have been clear. Yeah. I see. I was seeing. I was seeing. Yes. Yep. Yep. Yep. Have we have have I had a like, have we had a loss in Super? Yes. Mhmm. Mhmm. Yep. Yep. Mhmm. Okay. Cool. That's good. Because I didn't know, like, with, you know, with the war going on and, you know, the lock, you know, the stock market, all that sort of stuff. It all had this effect, and I just didn't know what was happening with it. Obviously yeah. Yep. Mhmm. Yep. Yes. Yep. Mhmm. Mhmm. Mhmm. Mhmm. Yep. Okay. Yes. Yep. Mhmm. Yep. Yep. Yep. Yep. So I'll I'll get I'll contact, and I'll get that filled out tomorrow when I get back to work in getting that, yeah, that's super close and give them the and, yeah, opt for the a and p one. Yep. Excellent. Thank you very much. Yes. Not. Not. Yeah. Absolutely. Okay. Yeah. Okay. Awesome. I like it. Yes. Because I think I'm gonna I'm thinking when it's about 20. I think all up with the the two things is about 20,000. So just so you're aware of what may be coming out. But honestly, I still might do it in I might do it into two what tells you. I think that's a good idea. Yep. Yes. Yes. Yeah. I'm pretty sure I think you did that about, like, when I got diagnosed with breast cancer because if anything happened, like yeah. But, like, it's alright. I'll take a look at double check, but I think I think everything was all the ducks were in a row at that point in time. But Of course, she doesn't. Yep. Yep. Yep. Yep. That sounds good. Thank you, Dana. No. You've been amazing, and I do I do appreciate it. Thank you. Yep. Yeah. Cool. And just the hub 24 details so I can, yeah, go when I put the ATO when I claim it through the ATO. So I think yep. Yep. Yep. So it does. Thanks, Dana. You have a good one. Thank you. 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I'm so sorry. My phone didn't even ring. I do apologize. Yeah.\n\nI got that. Thank you so much. Yep. That's fine. Yep.\n\nIt's Shantel Lee. His last 32 Bilby Crescent, Pimpama, and my date of birth is the 1983. My last dosage was on the May 1. Yeah. I had a I had a I had a, yeah, a bit of a delay.\n\nIt made me sick and things like that. So but, yeah, next week I had my last chemo. Had a mammogram and I'll just announce today. So yeah. No.\n\nI'm coming at the other side of it. So yeah. Mhmm. I get those results back next week. There is a I yeah.\n\nThere is a SIS, but I don't think it's I think it was there last time. I'm pretty sure. I'm not yeah. I can't a 100% remember, but I'll get you on a phone call with them next week so so I get those results. Yeah.\n\nYeah. And I'm I'm I'm actually at yearly appointments now with the breast surgeons. So I'm I don't have another one for about eleven months or so. So that's and then, yeah, my last oncology is at the May. And I don't know I don't know if I see if I see them in three months.\n\nI'm not too sure. I I think that might be the last one. So yeah. But anyway, yeah, that's that's where I'm at. But then I yeah.\n\nI don't know if my notes so I spoke to your admin. She was lovely, by the way, your new admin lady. Just really yeah. So we're having a good chat, but my tooth broke. And now I'm gonna go and get that sorted.\n\nThat's my thing. Yeah. So it's a two part. It was a from, obviously, my dental work because my teeth obviously deteriorated, obviously, for pregnancy into, like, the gallbladder issue into the whole breast cancer and going through chemo. So I do need to get some, like, obviously, with my tooth broken.\n\nThat's a major part. But I wanna get my teeth actually fixed so they're actually good and I they're maintained. Does that make sense? So I've got a I think a treatment plan on Saturday, like, eight you know, I've just got one so far to get the works done. And then a part of that was for reconstruction surgery.\n\nI've gotta lose weight. I've gotta drop I've gotta lose, I think, 36 kilos in about well, I wanna try and do it in about a twelve month period at for reconstruction surgery. So therefore, I was talking to her about having having that money there. So I've got a twelve month plan on Majaro so I can drop that wait for reconstruction surgery. So that was so it's two parts to it, I suppose.\n\nOh, Yep. Yep. Yep. Yep. Yep.\n\nYep. Because that's the that's the only other thing. Because when I was doing it when I did a bit of research, I did it through ChatGPT and, like, look, this is not every case. But ChatGPT, specifically with Medaro, it says that, obviously, you start on, like, a two and a half milligram dosage, and then it depends you may they look at increasing that over a period of time to lose, like, the weight, which can cost, like, I think, like, ten milligrams or something or even twelve milligrams. So and, obviously, when you go up in milligrams, therefore, the cost goes up.\n\nYou know what I mean? So I you know what I mean? So I do like, I had that breakdown with I've only tracked GPT, but, no, I I'm my GP at the moment is away until, I think, next week, until the May 20 or something like that. She's on holidays at the moment. So I will go and see her because I'll need to, obviously, like, a script for it.\n\nAnd and, yeah, and I do need I don't want it to shop around anyway for pricing in regards to how much it would cost because I've heard that depending on what chemist you go to, depending on the cost. You know what I'm saying? Yep. Yes. Exactly.\n\nThat's what I mean. And then it's like you know what I mean? Like, so you you don't know if you're gonna need that or not. But I suppose you just in the worst case scenario, I'm assuming, because I don't wanna be left short and then not being able to afford the treatment to lose the weight for the you know what I mean? Because then it's pointless, and it was just a waste of time.\n\nSo it's just it is it is hard, but, yeah, I I get what you're saying. I've but, yeah, that's I I am looking I do have the treatment plan for the my teeth. Get this right. I've got I've got already got two missing teeth. So at the back, like, there's one on one side and one on the other side.\n\nAnd then in my front, it's been feeding things. So I I I thought I'm just gonna see what it what it comes back with the whole thing. Right? For an implant in, like, two missing well, the three three implants. I think it's three crowns, some fillings.\n\nDo you know how much I got quoted? 30 $32,000. And I was and I'm like, I just went, yeah. Nah. I said, you can take those two implants off.\n\nBecause I said, I've already I've had them missing for a while now. I'm not really missing them. I said it's just my front cheeks, obviously, that I wanna, like, get done, like, ASAP. And then so they took that off. So therefore, now it's come down to about 11 it was just shy of $12,000.\n\nSo yep. So that's that's the quote that I've got. I've the the treatment And I was because I was like, $32,000 is a very big chunk out of my super that I'm not willing to take out for my for the for the teeth. I said the the other two can stay missing. That's not causing me an issue.\n\nIt's for my front teeth and ensuring that I have the proper care and fillings and things like that so I can keep my teeth the way they are. Like, just your teeth are better than something else. You know what I mean? So it's just really getting get back to being good again, and that's what I want. So and that's gonna cost me 12,000 currently.\n\nYep. So I didn't know yeah. I didn't know how that worked, actually. Because I didn't know if you could only claim, like, so much in one in a like, let's say a twelve month period or or I didn't know what the period was. So I just didn't know if there was, like, a a cap on it.\n\nLike, you can only claim once per financial year or something along those lines. Okay. Okay. Okay. Yeah.\n\nNow that's so my my it might be worse it might be worse doing one now and then one after the June 30. Yes. Yes. Okay. Yep.\n\nYep. Yep. Yeah. Yeah. Okay.\n\nCool. What's the so what if I was going to apply because it obviously, you're looking at my super fund. Would I be taking it out of AMP? Is that what you suggest? Yep.\n\nOkay. Yep. Oh, no. No. It's okay.\n\nI was just wanting to know which one is better. Could you possibly send me the details, like, that I'll like, of the fund, like, my policy number and bits and pieces? I'm sure I'm gonna need to have all that information when I go for it, if that's okay. Awesome. Yeah.\n\nBecause I I just didn't know which one. So, yeah, I'll I'll do that. I don't think I'll need early release, like, of the fund because I think yeah. I need to, yeah, I need to let my body heal a little bit after the chemo too because I've gotta speak to my oncologist at the May to get a letter to state that I'm okay for treatment for, like, dental work because of just with, like, bouncing back and all that sort of stuff. So it's not gonna happen in the next in the next well, it might be in the next sort of four to five weeks maybe, but I don't I can't say it any sooner than that.\n\nSo yeah. Yep. Yep. Yeah. Yeah.\n\nThat's what I was thinking too. Yeah. Yeah. That'd be good. Thank you.\n\nYep. Yep. Absolutely. I'm just I'm just with my my son at soccer. So I'll just get I'll just I didn't have to walk him in, but I can I'll be with you in two seconds.\n\nAlright. I'm just gonna take you off. Alright. Ollie, can you wake him up? He's sleeping.\n\nOh, there's kids there. Alright. Yes. It's totally better now. I'm good.\n\nYeah. I'm good now. Yes. Mhmm. Yep.\n\nYep. Yes. Yeah. No. No.\n\nWe're just crossing around, and I'll just the cars are like the the boys that were going across the road in front of the cars are like, come on, boy. No. No. I'm across now. I'm I'm you've got my under.\n\nOkay. So yeah. I think, yeah, Bryce said we'll we'll get rid of that one. We're rolling it into hub 24. We're gonna keep AMP for six years or so because of the insurances that have been clear.\n\nYeah. I see. I was seeing. I was seeing. Yes.\n\nYep. Yep. Yep. Have we have have I had a like, have we had a loss in Super? Yes.\n\nMhmm. Mhmm. Yep. Yep. Mhmm.\n\nOkay. Cool. That's good. Because I didn't know, like, with, you know, with the war going on and, you know, the lock, you know, the stock market, all that sort of stuff. It all had this effect, and I just didn't know what was happening with it.\n\nObviously yeah. Yep. Mhmm. Yep. Yes.\n\nYep. Mhmm. Mhmm. Mhmm. Mhmm.\n\nYep. Okay. Yes. Yep. Mhmm.\n\nYep. Yep. Yep. Yep. So I'll I'll get I'll contact, and I'll get that filled out tomorrow when I get back to work in getting that, yeah, that's super close and give them the and, yeah, opt for the a and p one.\n\nYep. Excellent. Thank you very much. Yes. Not.\n\nNot. Yeah. Absolutely. Okay. Yeah.\n\nOkay. Awesome. I like it. Yes. Because I think I'm gonna I'm thinking when it's about 20.\n\nI think all up with the the two things is about 20,000. So just so you're aware of what may be coming out. But honestly, I still might do it in I might do it into two what tells you. I think that's a good idea. Yep.\n\nYes. Yes. Yeah. I'm pretty sure I think you did that about, like, when I got diagnosed with breast cancer because if anything happened, like yeah. But, like, it's alright.\n\nI'll take a look at double check, but I think I think everything was all the ducks were in a row at that point in time. But Of course, she doesn't. Yep. Yep. Yep.\n\nYep. That sounds good. Thank you, Dana. No. You've been amazing, and I do I do appreciate it.\n\nThank you. Yep. Yeah. Cool. And just the hub 24 details so I can, yeah, go when I put the ATO when I claim it through the ATO.\n\nSo I think yep. Yep. Yep. So it does. Thanks, Dana.\n\nYou have a good one. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good day.","start":4.56,"end":5.12,"sentiment":"neutral","sentiment_score":0.290669322013855},{"text":"I'm so sorry.","start":5.12,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.10022096832593282},{"text":"My phone didn't even ring.","start":5.8399997,"end":6.96,"sentiment":"neutral","sentiment_score":-0.23082513809204103},{"text":"I do apologize.","start":6.96,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.10433510442574818},{"text":"Yeah.","start":16.975,"end":17.375,"sentiment":"neutral","sentiment_score":0.26462265849113464}],"sentiment":"neutral","sentiment_score":-0.06584518615688596,"num_words":14,"start":4.56,"end":17.375},{"sentences":[{"text":"I got that.","start":17.375,"end":17.935001,"sentiment":"neutral","sentiment_score":0.3271263837814331},{"text":"Thank you so much.","start":17.935001,"end":19.155,"sentiment":"positive","sentiment_score":0.6867883652448654},{"text":"Yep.","start":29.21,"end":29.45,"sentiment":"neutral","sentiment_score":0.09314217418432236},{"text":"That's fine.","start":29.45,"end":30.35,"sentiment":"neutral","sentiment_score":0.16881163418293},{"text":"Yep.","start":37.93,"end":38.25,"sentiment":"neutral","sentiment_score":0.05323223769664765}],"sentiment":"positive","sentiment_score":0.38295729932459915,"num_words":11,"start":17.375,"end":38.25},{"sentences":[{"text":"It's Shantel Lee.","start":38.25,"end":39.05,"sentiment":"neutral","sentiment_score":0.04806218792994817},{"text":"His last 32 Bilby Crescent, Pimpama, and my date of birth is the 1983.","start":39.05,"end":46.484997,"sentiment":"neutral","sentiment_score":0.05566036089190415},{"text":"My last dosage was on the May 1.","start":64.58,"end":67.479996,"sentiment":"neutral","sentiment_score":-0.0037687260191887617},{"text":"Yeah.","start":71.08501,"end":71.245,"sentiment":"neutral","sentiment_score":-0.08691787719726562},{"text":"I had a I had a I had a, yeah, a bit of a delay.","start":71.245,"end":74.145004,"sentiment":"neutral","sentiment_score":-0.17415803174177805}],"sentiment":"neutral","sentiment_score":-0.044048940126852294,"num_words":41,"start":38.25,"end":74.145004},{"sentences":[{"text":"It made me sick and things like that.","start":74.845,"end":76.645004,"sentiment":"neutral","sentiment_score":-0.2802627570927143},{"text":"So but, yeah, next week I had my last chemo.","start":76.645004,"end":80.305,"sentiment":"neutral","sentiment_score":-0.002692821342498064},{"text":"Had a mammogram and I'll just announce today.","start":80.765,"end":82.64001,"sentiment":"neutral","sentiment_score":0.15233621513471007},{"text":"So yeah.","start":82.64001,"end":83.325005,"sentiment":"neutral","sentiment_score":0.04466867260634899},{"text":"No.","start":83.325005,"end":83.825005,"sentiment":"neutral","sentiment_score":-0.007937436923384666}],"sentiment":"neutral","sentiment_score":-0.033411746234472454,"num_words":29,"start":74.845,"end":83.825005},{"sentences":[{"text":"I'm coming at the other side of it.","start":84.689995,"end":86.71,"sentiment":"neutral","sentiment_score":-0.007247033296152949},{"text":"So yeah.","start":86.93,"end":92.63,"sentiment":"neutral","sentiment_score":0.05929208267480135},{"text":"Mhmm.","start":105.424995,"end":105.924995,"sentiment":"neutral","sentiment_score":0.02476022951304913},{"text":"I get those results back next week.","start":106.225,"end":108.384995,"sentiment":"neutral","sentiment_score":0.1662607192993164},{"text":"There is a I yeah.","start":108.384995,"end":110.384995,"sentiment":"neutral","sentiment_score":0.043790779262781146}],"sentiment":"neutral","sentiment_score":0.06383248086532821,"num_words":23,"start":84.689995,"end":110.384995},{"sentences":[{"text":"There is a SIS, but I don't think it's I think it was there last time.","start":110.384995,"end":115.32,"sentiment":"neutral","sentiment_score":-0.029872099636122584},{"text":"I'm pretty sure.","start":115.32,"end":116.119995,"sentiment":"neutral","sentiment_score":-0.03484350070357323},{"text":"I'm not yeah.","start":116.119995,"end":117.42,"sentiment":"neutral","sentiment_score":-0.07281411935885747},{"text":"I can't a 100% remember, but I'll get you on a phone call with them next week so so I get those results.","start":117.56,"end":124.78,"sentiment":"neutral","sentiment_score":0.23668954408039217},{"text":"Yeah.","start":125.64,"end":126.14,"sentiment":"positive","sentiment_score":0.5163334012031555}],"sentiment":"neutral","sentiment_score":0.11215796653667222,"num_words":46,"start":110.384995,"end":126.14},{"sentences":[{"text":"Yeah.","start":139.755,"end":140.255,"sentiment":"neutral","sentiment_score":0.025729428976774216},{"text":"And I'm I'm I'm actually at yearly appointments now with the breast surgeons.","start":140.55501,"end":144.575,"sentiment":"neutral","sentiment_score":0.019505326045103945},{"text":"So I'm I don't have another one for about eleven months or so.","start":144.88,"end":149.3,"sentiment":"neutral","sentiment_score":-0.07668385038582179},{"text":"So that's and then, yeah, my last oncology is at the May.","start":149.6,"end":155.3,"sentiment":"neutral","sentiment_score":-0.01588974512803058},{"text":"And I don't know I don't know if I see if I see them in three months.","start":156.24,"end":160.705,"sentiment":"neutral","sentiment_score":-0.0652335660860819}],"sentiment":"neutral","sentiment_score":-0.03602212415093423,"num_words":56,"start":139.755,"end":160.705},{"sentences":[{"text":"I'm not too sure.","start":160.705,"end":161.425,"sentiment":"neutral","sentiment_score":-0.10215426795184612},{"text":"I I think that might be the last one.","start":161.425,"end":163.685,"sentiment":"neutral","sentiment_score":-0.07983230592475997},{"text":"So yeah.","start":164.065,"end":166.465,"sentiment":"neutral","sentiment_score":-0.016802442725747824},{"text":"But anyway, yeah, that's that's where I'm at.","start":166.465,"end":168.625,"sentiment":"neutral","sentiment_score":-0.007377401445410214},{"text":"But then I yeah.","start":168.625,"end":170.625,"sentiment":"neutral","sentiment_score":0.039197302190586925}],"sentiment":"neutral","sentiment_score":-0.039368248643802,"num_words":27,"start":160.705,"end":170.625},{"sentences":[{"text":"I don't know if my notes so I spoke to your admin.","start":170.625,"end":173.125,"sentiment":"neutral","sentiment_score":0.026196176186203957},{"text":"She was lovely, by the way, your new admin lady.","start":173.185,"end":175.50667,"sentiment":"neutral","sentiment_score":0.18386067301034928},{"text":"Just really yeah.","start":175.50667,"end":179.9,"sentiment":"neutral","sentiment_score":0.04538473983605703},{"text":"So we're having a good chat, but my tooth broke.","start":180.04,"end":182.44,"sentiment":"neutral","sentiment_score":-0.0647513766773045},{"text":"And now I'm gonna go and get that sorted.","start":182.44,"end":184.84,"sentiment":"neutral","sentiment_score":-0.01561157860689693}],"sentiment":"neutral","sentiment_score":0.034115842945704404,"num_words":44,"start":170.625,"end":184.84},{"sentences":[{"text":"That's my thing.","start":184.84,"end":185.81999,"sentiment":"neutral","sentiment_score":0.046494620541731514},{"text":"Yeah.","start":201.34,"end":201.57999,"sentiment":"neutral","sentiment_score":0.0022266702726483345},{"text":"So it's a two part.","start":201.57999,"end":202.78,"sentiment":"neutral","sentiment_score":-0.007362103555351496},{"text":"It was a from, obviously, my dental work because my teeth obviously deteriorated, obviously, for pregnancy into, like, the gallbladder issue into the whole breast cancer and going through chemo.","start":202.78,"end":217.18501,"sentiment":"negative","sentiment_score":-0.4115543999709189},{"text":"So I do need to get some, like, obviously, with my tooth broken.","start":217.485,"end":221.24501,"sentiment":"negative","sentiment_score":-0.3521603907530124}],"sentiment":"neutral","sentiment_score":-0.3234580204768393,"num_words":52,"start":184.84,"end":221.24501},{"sentences":[{"text":"That's a major 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like, look, this is not every case.","start":372.46,"end":378.51498,"sentiment":"neutral","sentiment_score":-0.10414115267877395},{"text":"But ChatGPT, specifically with Medaro, it says that, obviously, you start on, like, a two and a half milligram dosage, and then it depends you may they look at increasing that over a period of time to lose, like, the weight, which can cost, like, I think, like, ten milligrams or something or even twelve milligrams.","start":378.815,"end":398.68002,"sentiment":"neutral","sentiment_score":-0.13024248788133264},{"text":"So and, obviously, when you go up in milligrams, therefore, the cost goes up.","start":399.54,"end":404.84003,"sentiment":"neutral","sentiment_score":-0.19537946368966783}],"sentiment":"neutral","sentiment_score":-0.1250154395188604,"num_words":105,"start":359.285,"end":404.84003},{"sentences":[{"text":"You know what I mean?","start":405.885,"end":406.705,"sentiment":"neutral","sentiment_score":-0.0528442233800888},{"text":"So I you know what I mean?","start":406.845,"end":409.405,"sentiment":"neutral","sentiment_score":-0.06397169668759618},{"text":"So I do like, I had that breakdown with I've only tracked GPT, but, no, I I'm my GP at the moment is away until, I think, next week, until the May 20 or something like that.","start":409.405,"end":420.7,"sentiment":"neutral","sentiment_score":-0.09860083813200125},{"text":"She's on holidays at the moment.","start":420.7,"end":422.24002,"sentiment":"neutral","sentiment_score":0.033707293992241226},{"text":"So I will go and see her because I'll need to, obviously, like, a script for it.","start":423.18002,"end":427.44,"sentiment":"neutral","sentiment_score":0.06612142339787062}],"sentiment":"neutral","sentiment_score":-0.04213813948445022,"num_words":72,"start":405.885,"end":427.44},{"sentences":[{"text":"And and, yeah, and I do need I don't want it to shop around anyway for pricing in regards to how much it would cost because I've heard that depending on what chemist you go to, depending on the cost.","start":427.74002,"end":439.795,"sentiment":"neutral","sentiment_score":-0.10186950359493493},{"text":"You know what I'm saying?","start":439.855,"end":440.99503,"sentiment":"neutral","sentiment_score":-0.032567518204450606},{"text":"Yep.","start":447.97,"end":448.47,"sentiment":"neutral","sentiment_score":0.055546846240758896},{"text":"Yes.","start":461.29498,"end":461.695,"sentiment":"neutral","sentiment_score":0.09112664312124252},{"text":"Exactly.","start":461.695,"end":462.195,"sentiment":"neutral","sentiment_score":0.11964163184165956}],"sentiment":"neutral","sentiment_score":-0.08273547111699979,"num_words":48,"start":427.74002,"end":462.195},{"sentences":[{"text":"That's what I mean.","start":462.335,"end":463.29498,"sentiment":"neutral","sentiment_score":0.06339913047850132},{"text":"And then it's like you know what I mean?","start":463.29498,"end":464.655,"sentiment":"neutral","sentiment_score":-0.07804999748865764},{"text":"Like, so you you don't know if you're gonna need that or not.","start":464.655,"end":467.475,"sentiment":"neutral","sentiment_score":-0.1269579644386585},{"text":"But I suppose you just in the worst case scenario, I'm assuming, because I don't wanna be left short and then not being able to afford the treatment to lose the weight for the you know what I mean?","start":467.775,"end":478.5,"sentiment":"neutral","sentiment_score":-0.265986799620665},{"text":"Because then it's pointless, and it was just a waste of time.","start":478.5,"end":481.15997,"sentiment":"negative","sentiment_score":-0.4577606866757075}],"sentiment":"neutral","sentiment_score":-0.23332364179871298,"num_words":77,"start":462.335,"end":481.15997},{"sentences":[{"text":"So it's just it is it is hard, but, yeah, I I get what you're saying.","start":481.37997,"end":484.41998,"sentiment":"neutral","sentiment_score":-0.1959583954885602},{"text":"I've but, yeah, that's I I am looking I do have the treatment plan for the my teeth.","start":484.41998,"end":491.63998,"sentiment":"neutral","sentiment_score":-0.04599230260484748},{"text":"Get this right.","start":491.85498,"end":492.735,"sentiment":"neutral","sentiment_score":0.01012504349152247},{"text":"I've got I've got already got two missing teeth.","start":492.735,"end":495.555,"sentiment":"neutral","sentiment_score":-0.08810742861694759},{"text":"So at the back, like, there's one on one side and one on the other side.","start":495.615,"end":499.155,"sentiment":"neutral","sentiment_score":-0.03422087803483009}],"sentiment":"neutral","sentiment_score":-0.08505357339257194,"num_words":62,"start":481.37997,"end":499.155},{"sentences":[{"text":"And then in my front, it's been feeding things.","start":499.215,"end":501.615,"sentiment":"neutral","sentiment_score":-0.026639201160934236},{"text":"So I I I thought I'm just gonna see what it what it comes back with the whole thing.","start":501.615,"end":506.095,"sentiment":"neutral","sentiment_score":-0.011932751788806758},{"text":"Right?","start":506.095,"end":506.595,"sentiment":"neutral","sentiment_score":0.016979282721877098},{"text":"For an implant in, like, two missing well, the three three implants.","start":506.88,"end":510.66,"sentiment":"neutral","sentiment_score":-0.005989995164175828},{"text":"I think it's three crowns, some fillings.","start":510.96002,"end":513.62,"sentiment":"neutral","sentiment_score":0.006193424530335635}],"sentiment":"neutral","sentiment_score":-0.009958787124408749,"num_words":48,"start":499.215,"end":513.62},{"sentences":[{"text":"Do you know how much I got quoted?","start":514.4,"end":516.10004,"sentiment":"neutral","sentiment_score":-0.026744942413643003},{"text":"30 $32,000.","start":517.52,"end":525.16504,"sentiment":"neutral","sentiment_score":-0.027673283591866493},{"text":"And I was and I'm like, I just went, yeah.","start":527.145,"end":530.10504,"sentiment":"neutral","sentiment_score":-0.07334042154252529},{"text":"Nah.","start":530.10504,"end":530.585,"sentiment":"neutral","sentiment_score":-0.04065670073032379},{"text":"I said, you can take those two implants off.","start":530.585,"end":532.66504,"sentiment":"neutral","sentiment_score":-0.044418359382285014}],"sentiment":"neutral","sentiment_score":-0.04810440856963396,"num_words":30,"start":514.4,"end":532.66504},{"sentences":[{"text":"Because I said, I've already I've had them missing for a while now.","start":532.66504,"end":535.70996,"sentiment":"neutral","sentiment_score":-0.10454637156083034},{"text":"I'm not really missing them.","start":535.70996,"end":537.17,"sentiment":"neutral","sentiment_score":-0.11873389333486557},{"text":"I said it's just my front cheeks, obviously, that I wanna, like, get done, like, ASAP.","start":537.31,"end":541.97,"sentiment":"neutral","sentiment_score":0.00716873598867096},{"text":"And then so they took that off.","start":543.87,"end":545.73,"sentiment":"neutral","sentiment_score":-0.010629202904445785},{"text":"So therefore, now it's come down to about 11 it was just shy of $12,000.","start":545.95,"end":551.905,"sentiment":"neutral","sentiment_score":-0.01405327646061778}],"sentiment":"neutral","sentiment_score":-0.03791564443547811,"num_words":56,"start":532.66504,"end":551.905},{"sentences":[{"text":"So yep.","start":555.165,"end":556.705,"sentiment":"neutral","sentiment_score":0.03318817541003227},{"text":"So that's that's the quote that I've got.","start":557.325,"end":559.405,"sentiment":"neutral","sentiment_score":0.0230784323066473},{"text":"I've the the treatment And I was because I was like, $32,000 is a very big chunk out of my super that I'm not willing to take out for my for the for the teeth.","start":559.405,"end":574.14,"sentiment":"neutral","sentiment_score":-0.26432057470083237},{"text":"I said the the other two can stay missing.","start":574.14,"end":576.16003,"sentiment":"neutral","sentiment_score":-0.11296462598774168},{"text":"That's not causing me an issue.","start":576.22003,"end":578.0,"sentiment":"neutral","sentiment_score":-0.12923019751906395}],"sentiment":"neutral","sentiment_score":-0.17987131873766582,"num_words":60,"start":555.165,"end":578.0},{"sentences":[{"text":"It's for my front teeth and ensuring that I have the proper care and fillings and things like that so I can keep my teeth the way they are.","start":578.805,"end":587.125,"sentiment":"neutral","sentiment_score":0.1274366283403902},{"text":"Like, just your teeth are better than something else.","start":587.125,"end":589.765,"sentiment":"neutral","sentiment_score":0.1770422707001368},{"text":"You know what I mean?","start":589.765,"end":590.405,"sentiment":"neutral","sentiment_score":0.03246011435985565},{"text":"So it's just really getting get back to being good again, and that's what I want.","start":590.405,"end":597.25,"sentiment":"neutral","sentiment_score":0.20737532852217555},{"text":"So and that's gonna cost me 12,000 currently.","start":597.25,"end":599.43,"sentiment":"neutral","sentiment_score":-0.06548379454761744}],"sentiment":"neutral","sentiment_score":0.12306683776038352,"num_words":67,"start":578.805,"end":599.43},{"sentences":[{"text":"Yep.","start":632.2,"end":632.505,"sentiment":"neutral","sentiment_score":0.2858152389526367},{"text":"So I didn't know yeah.","start":655.68,"end":657.36,"sentiment":"neutral","sentiment_score":-0.09802033454179764},{"text":"I didn't know how that worked, actually.","start":657.36,"end":659.22,"sentiment":"neutral","sentiment_score":-0.05452617736799376},{"text":"Because I didn't know if you could only claim, like, so much in one in a like, let's say a twelve month period or or I didn't know what the period was.","start":659.52,"end":668.615,"sentiment":"neutral","sentiment_score":-0.07094460749067366},{"text":"So I just didn't know if there was, like, a a cap on it.","start":668.615,"end":671.25494,"sentiment":"neutral","sentiment_score":-0.17147183418273926}],"sentiment":"neutral","sentiment_score":-0.08909835243376635,"num_words":59,"start":632.2,"end":671.25494},{"sentences":[{"text":"Like, you can only claim once per financial year or something along those lines.","start":671.25494,"end":675.915,"sentiment":"neutral","sentiment_score":-0.059402860168899806},{"text":"Okay.","start":687.02,"end":687.52,"sentiment":"neutral","sentiment_score":0.07406419515609741},{"text":"Okay.","start":690.60504,"end":691.10504,"sentiment":"neutral","sentiment_score":0.01695769838988781},{"text":"Okay.","start":730.82,"end":731.32,"sentiment":"neutral","sentiment_score":0.1031760275363922},{"text":"Yeah.","start":732.42,"end":732.92,"sentiment":"neutral","sentiment_score":0.1160787045955658}],"sentiment":"neutral","sentiment_score":-0.028964634260369673,"num_words":18,"start":671.25494,"end":732.92},{"sentences":[{"text":"Now that's so my my it might be worse it might be worse doing one now and then one after the June 30.","start":734.02,"end":743.8,"sentiment":"neutral","sentiment_score":-0.16030146926641464},{"text":"Yes.","start":761.86005,"end":762.36005,"sentiment":"neutral","sentiment_score":0.04763484001159668},{"text":"Yes.","start":798.59,"end":798.99,"sentiment":"neutral","sentiment_score":0.033607035875320435},{"text":"Okay.","start":798.99,"end":799.49,"sentiment":"neutral","sentiment_score":0.028807003051042557},{"text":"Yep.","start":812.23505,"end":812.73505,"sentiment":"neutral","sentiment_score":-0.09964358806610107}],"sentiment":"neutral","sentiment_score":-0.13616772230576585,"num_words":27,"start":734.02,"end":812.73505},{"sentences":[{"text":"Yep.","start":830.24,"end":830.56,"sentiment":"neutral","sentiment_score":-0.111194908618927},{"text":"Yep.","start":830.56,"end":831.06,"sentiment":"neutral","sentiment_score":-0.27813994884490967},{"text":"Yeah.","start":845.85504,"end":846.35504,"sentiment":"neutral","sentiment_score":-0.029196131974458694},{"text":"Yeah.","start":846.83,"end":847.15,"sentiment":"neutral","sentiment_score":0.001816045492887497},{"text":"Okay.","start":847.15,"end":847.39,"sentiment":"neutral","sentiment_score":0.0612713024020195}],"sentiment":"neutral","sentiment_score":-0.07108872830867767,"num_words":5,"start":830.24,"end":847.39},{"sentences":[{"text":"Cool.","start":847.39,"end":847.89,"sentiment":"neutral","sentiment_score":0.1960780769586563},{"text":"What's the so what if I was going to apply because it obviously, you're looking at my super fund.","start":848.43,"end":854.69,"sentiment":"neutral","sentiment_score":0.01733906821984994},{"text":"Would I be taking it out of AMP?","start":854.91,"end":857.01,"sentiment":"neutral","sentiment_score":-0.012453056289814413},{"text":"Is that what you suggest?","start":857.07,"end":858.69,"sentiment":"neutral","sentiment_score":0.016591585986316205},{"text":"Yep.","start":888.705,"end":889.205,"sentiment":"neutral","sentiment_score":0.09140410274267197}],"sentiment":"neutral","sentiment_score":0.017654645749751258,"num_words":34,"start":847.39,"end":889.205},{"sentences":[{"text":"Okay.","start":893.105,"end":893.605,"sentiment":"neutral","sentiment_score":0.11180761456489564},{"text":"Yep.","start":904.7,"end":905.2,"sentiment":"neutral","sentiment_score":0.07955510914325714},{"text":"Oh, no.","start":931.44995,"end":931.76996,"sentiment":"neutral","sentiment_score":-0.0602182112634182},{"text":"No.","start":931.76996,"end":932.00995,"sentiment":"neutral","sentiment_score":-0.11195899546146391},{"text":"It's okay.","start":932.00995,"end":932.41,"sentiment":"neutral","sentiment_score":-0.07231979072093964}],"sentiment":"neutral","sentiment_score":-0.026524610817432404,"num_words":7,"start":893.105,"end":932.41},{"sentences":[{"text":"I was just wanting to know which one is better.","start":932.41,"end":935.31,"sentiment":"neutral","sentiment_score":-0.08064036220312118},{"text":"Could you possibly send me the details, like, that I'll like, of the fund, like, my policy number and bits and pieces?","start":935.69,"end":942.97,"sentiment":"neutral","sentiment_score":0.02265194117684256},{"text":"I'm sure I'm gonna need to have all that information when I go for it, if that's okay.","start":942.97,"end":947.555,"sentiment":"neutral","sentiment_score":0.022276730147293873},{"text":"Awesome.","start":954.815,"end":955.315,"sentiment":"positive","sentiment_score":0.5842524170875549},{"text":"Yeah.","start":955.375,"end":955.615,"sentiment":"neutral","sentiment_score":0.3303447961807251}],"sentiment":"neutral","sentiment_score":0.01937533538036335,"num_words":52,"start":932.41,"end":955.615},{"sentences":[{"text":"Because I I just didn't know which one.","start":955.615,"end":957.295,"sentiment":"neutral","sentiment_score":0.04232768186193425},{"text":"So, yeah, I'll I'll do that.","start":957.295,"end":959.62006,"sentiment":"neutral","sentiment_score":-0.07748051794866721},{"text":"I don't think I'll need early release, like, of the fund because I think yeah.","start":960.4,"end":966.08,"sentiment":"neutral","sentiment_score":-0.15038505792617798},{"text":"I need to, yeah, I need to let my body heal a little bit after the chemo too because I've gotta speak to my oncologist at the May to get a letter to state that I'm okay for treatment for, like, dental work because of just with, like, bouncing back and all that sort of stuff.","start":966.08,"end":986.115,"sentiment":"neutral","sentiment_score":-0.07487011063910488},{"text":"So it's not gonna happen in the next in the next well, it might be in the next sort of four to five weeks maybe, but I don't I can't say it any sooner than that.","start":986.115,"end":996.57,"sentiment":"neutral","sentiment_score":-0.08735622165517674}],"sentiment":"neutral","sentiment_score":-0.08032717105012757,"num_words":121,"start":955.615,"end":996.57},{"sentences":[{"text":"So yeah.","start":996.57,"end":998.19,"sentiment":"neutral","sentiment_score":-0.01655431790277362},{"text":"Yep.","start":1008.735,"end":1009.235,"sentiment":"neutral","sentiment_score":0.05464303493499756},{"text":"Yep.","start":1012.53,"end":1013.03,"sentiment":"neutral","sentiment_score":0.151015043258667},{"text":"Yeah.","start":1020.77,"end":1021.25,"sentiment":"neutral","sentiment_score":0.04455398768186569},{"text":"Yeah.","start":1021.25,"end":1021.57,"sentiment":"neutral","sentiment_score":0.04479566588997841}],"sentiment":"neutral","sentiment_score":0.04364984932666024,"num_words":6,"start":996.57,"end":1021.57},{"sentences":[{"text":"That's what I was thinking too.","start":1021.57,"end":1023.03,"sentiment":"neutral","sentiment_score":0.023355260180930298},{"text":"Yeah.","start":1026.29,"end":1026.735,"sentiment":"neutral","sentiment_score":0.13269862532615662},{"text":"Yeah.","start":1037.775,"end":1038.095,"sentiment":"neutral","sentiment_score":0.19737288355827332},{"text":"That'd be good.","start":1038.095,"end":1038.81,"sentiment":"positive","sentiment_score":0.430635799964269},{"text":"Thank you.","start":1038.9701,"end":1039.7101,"sentiment":"positive","sentiment_score":0.5099886208772659}],"sentiment":"neutral","sentiment_score":0.2140067470474885,"num_words":13,"start":1021.57,"end":1039.7101},{"sentences":[{"text":"Yep.","start":1065.545,"end":1066.045,"sentiment":"neutral","sentiment_score":0.07959087193012238},{"text":"Yep.","start":1066.105,"end":1066.265,"sentiment":"neutral","sentiment_score":0.11755164712667464},{"text":"Absolutely.","start":1066.265,"end":1066.765,"sentiment":"neutral","sentiment_score":0.20811384916305545},{"text":"I'm just I'm just with my my son at soccer.","start":1066.985,"end":1070.32,"sentiment":"neutral","sentiment_score":0.11192355155944825},{"text":"So I'll just get I'll just I didn't have to walk him in, but I can I'll be with you in two seconds.","start":1070.32,"end":1079.46,"sentiment":"neutral","sentiment_score":0.08503298129400481}],"sentiment":"neutral","sentiment_score":0.09667362371045682,"num_words":36,"start":1065.545,"end":1079.46},{"sentences":[{"text":"Alright.","start":1083.5651,"end":1083.885,"sentiment":"neutral","sentiment_score":0.028994206339120865},{"text":"I'm just gonna take you off.","start":1083.885,"end":1085.345,"sentiment":"neutral","sentiment_score":-0.13420574987928072},{"text":"Alright.","start":1085.885,"end":1086.125,"sentiment":"neutral","sentiment_score":0.007834291085600853},{"text":"Ollie, can you wake him up?","start":1086.125,"end":1087.525,"sentiment":"neutral","sentiment_score":0.005688769529418399},{"text":"He's sleeping.","start":1087.525,"end":1088.385,"sentiment":"neutral","sentiment_score":0.014711122959852217}],"sentiment":"neutral","sentiment_score":-0.04405319617217174,"num_words":16,"start":1083.5651,"end":1088.385},{"sentences":[{"text":"Oh, there's kids there.","start":1091.405,"end":1093.425,"sentiment":"neutral","sentiment_score":0.0044961594976484776},{"text":"Alright.","start":1094.4451,"end":1094.925,"sentiment":"neutral","sentiment_score":0.31548696756362915},{"text":"Yes.","start":1094.925,"end":1095.425,"sentiment":"positive","sentiment_score":0.4359526038169861},{"text":"It's totally better now.","start":1095.5299,"end":1096.6499,"sentiment":"positive","sentiment_score":0.5641587302088737},{"text":"I'm good.","start":1096.6499,"end":1097.0499,"sentiment":"positive","sentiment_score":0.56742924451828}],"sentiment":"positive","sentiment_score":0.3467431349369387,"num_words":12,"start":1091.405,"end":1097.0499},{"sentences":[{"text":"Yeah.","start":1097.0499,"end":1097.2899,"sentiment":"neutral","sentiment_score":0.22923330962657928},{"text":"I'm good now.","start":1097.2899,"end":1098.2,"sentiment":"neutral","sentiment_score":0.24124827484289804},{"text":"Yes.","start":1113.005,"end":1113.505,"sentiment":"neutral","sentiment_score":0.1024145781993866},{"text":"Mhmm.","start":1121.805,"end":1122.24,"sentiment":"neutral","sentiment_score":0.07382001727819443},{"text":"Yep.","start":1127.04,"end":1127.54,"sentiment":"neutral","sentiment_score":0.16088008880615234}],"sentiment":"neutral","sentiment_score":0.18429897406271525,"num_words":7,"start":1097.0499,"end":1127.54},{"sentences":[{"text":"Yep.","start":1131.6799,"end":1132.1799,"sentiment":"neutral","sentiment_score":0.11074378341436386},{"text":"Yes.","start":1149.0751,"end":1149.5751,"sentiment":"neutral","sentiment_score":0.06404248625040054},{"text":"Yeah.","start":1172.905,"end":1173.405,"sentiment":"neutral","sentiment_score":0.007832194678485394},{"text":"No.","start":1179.91,"end":1180.15,"sentiment":"neutral","sentiment_score":-0.15581822395324707},{"text":"No.","start":1180.15,"end":1180.23,"sentiment":"neutral","sentiment_score":-0.15761101245880127}],"sentiment":"neutral","sentiment_score":-0.026162154413759707,"num_words":5,"start":1131.6799,"end":1180.23},{"sentences":[{"text":"We're just crossing around, and I'll just the cars are like the the boys that were going across the road in front of the cars are like, come on, boy.","start":1180.23,"end":1187.29,"sentiment":"neutral","sentiment_score":-0.07019290861984094},{"text":"No.","start":1189.59,"end":1189.8301,"sentiment":"neutral","sentiment_score":-0.1660513132810593},{"text":"No.","start":1189.8301,"end":1190.0701,"sentiment":"neutral","sentiment_score":-0.16745738685131073},{"text":"I'm across now.","start":1190.0701,"end":1190.9501,"sentiment":"neutral","sentiment_score":-0.12720604985952377},{"text":"I'm I'm you've got my under.","start":1190.9501,"end":1192.845,"sentiment":"neutral","sentiment_score":-0.1253704329331716}],"sentiment":"neutral","sentiment_score":-0.08714967575378535,"num_words":41,"start":1180.23,"end":1192.845},{"sentences":[{"text":"Okay.","start":1193.085,"end":1193.245,"sentiment":"neutral","sentiment_score":-0.034060701727867126},{"text":"So yeah.","start":1193.245,"end":1193.645,"sentiment":"neutral","sentiment_score":-0.03646956756711006},{"text":"I think, yeah, Bryce said we'll we'll get rid of that one.","start":1193.645,"end":1196.445,"sentiment":"neutral","sentiment_score":-0.06101334715882937},{"text":"We're rolling it into hub 24.","start":1196.445,"end":1198.365,"sentiment":"neutral","sentiment_score":0.011990131189425787},{"text":"We're gonna keep AMP for six years or so because of the insurances that have been clear.","start":1198.365,"end":1204.145,"sentiment":"neutral","sentiment_score":0.01606145062867333}],"sentiment":"neutral","sentiment_score":-0.013004593551158905,"num_words":38,"start":1193.085,"end":1204.145},{"sentences":[{"text":"Yeah.","start":1204.205,"end":1204.445,"sentiment":"neutral","sentiment_score":0.013703133910894394},{"text":"I see.","start":1204.445,"end":1204.725,"sentiment":"neutral","sentiment_score":-0.004265910480171442},{"text":"I was seeing.","start":1204.725,"end":1205.245,"sentiment":"neutral","sentiment_score":-0.018703457588950794},{"text":"I was seeing.","start":1205.245,"end":1205.985,"sentiment":"neutral","sentiment_score":-0.023585352736214798},{"text":"Yes.","start":1216.25,"end":1216.75,"sentiment":"neutral","sentiment_score":0.11143848299980164}],"sentiment":"neutral","sentiment_score":-0.0010256635025143624,"num_words":10,"start":1204.205,"end":1216.75},{"sentences":[{"text":"Yep.","start":1232.385,"end":1232.885,"sentiment":"neutral","sentiment_score":0.09524040669202805},{"text":"Yep.","start":1255.375,"end":1255.875,"sentiment":"neutral","sentiment_score":0.009752972982823849},{"text":"Yep.","start":1256.095,"end":1256.595,"sentiment":"neutral","sentiment_score":0.011312982067465782},{"text":"Have we have have I had a like, have we had a loss in Super?","start":1257.135,"end":1260.275,"sentiment":"neutral","sentiment_score":-0.10816657145818075},{"text":"Yes.","start":1279.135,"end":1279.635,"sentiment":"neutral","sentiment_score":0.13908091187477112}],"sentiment":"neutral","sentiment_score":-0.07195322622398012,"num_words":19,"start":1232.385,"end":1279.635},{"sentences":[{"text":"Mhmm.","start":1284.415,"end":1284.915,"sentiment":"neutral","sentiment_score":0.02515072003006935},{"text":"Mhmm.","start":1304.38,"end":1304.88,"sentiment":"neutral","sentiment_score":0.17340809106826782},{"text":"Yep.","start":1313.715,"end":1314.215,"sentiment":"neutral","sentiment_score":0.30084359645843506},{"text":"Yep.","start":1326.5499,"end":1327.0499,"sentiment":"neutral","sentiment_score":0.21536800265312195},{"text":"Mhmm.","start":1330.63,"end":1331.13,"sentiment":"neutral","sentiment_score":0.1453138291835785}],"sentiment":"neutral","sentiment_score":0.17201684787869453,"num_words":5,"start":1284.415,"end":1331.13},{"sentences":[{"text":"Okay.","start":1343.3151,"end":1343.635,"sentiment":"positive","sentiment_score":0.40517204999923706},{"text":"Cool.","start":1343.635,"end":1344.135,"sentiment":"positive","sentiment_score":0.5614921450614929},{"text":"That's good.","start":1344.675,"end":1345.0751,"sentiment":"positive","sentiment_score":0.5708381235599518},{"text":"Because I didn't know, like, with, you know, with the war going on and, you know, the lock, you know, the stock market, all that sort of stuff.","start":1345.0751,"end":1351.395,"sentiment":"neutral","sentiment_score":-0.08508029061236552},{"text":"It all had this effect, and I just didn't know what was happening with it.","start":1351.395,"end":1354.54,"sentiment":"neutral","sentiment_score":-0.15579408357540767}],"sentiment":"neutral","sentiment_score":-0.05554933933184502,"num_words":47,"start":1343.3151,"end":1354.54},{"sentences":[{"text":"Obviously yeah.","start":1354.54,"end":1356.24,"sentiment":"neutral","sentiment_score":0.0012800395488739014},{"text":"Yep.","start":1362.54,"end":1363.04,"sentiment":"neutral","sentiment_score":0.17613571882247925},{"text":"Mhmm.","start":1367.535,"end":1368.035,"sentiment":"neutral","sentiment_score":0.07080496847629547},{"text":"Yep.","start":1389.31,"end":1389.81,"sentiment":"neutral","sentiment_score":0.07779578864574432},{"text":"Yes.","start":1396.265,"end":1396.765,"sentiment":"neutral","sentiment_score":0.00945129245519638}],"sentiment":"neutral","sentiment_score":0.0561246412495772,"num_words":6,"start":1354.54,"end":1396.765},{"sentences":[{"text":"Yep.","start":1409.9299,"end":1410.4299,"sentiment":"positive","sentiment_score":0.3607909083366394},{"text":"Mhmm.","start":1421.705,"end":1422.205,"sentiment":"neutral","sentiment_score":0.008832981809973717},{"text":"Mhmm.","start":1426.745,"end":1427.245,"sentiment":"neutral","sentiment_score":-0.11544245481491087},{"text":"Mhmm.","start":1438.5901,"end":1439.0901,"sentiment":"neutral","sentiment_score":-0.03355564549565315},{"text":"Mhmm.","start":1446.915,"end":1447.415,"sentiment":"neutral","sentiment_score":-0.15198558568954468}],"sentiment":"neutral","sentiment_score":0.01372804082930088,"num_words":5,"start":1409.9299,"end":1447.415},{"sentences":[{"text":"Yep.","start":1456.1951,"end":1456.6951,"sentiment":"neutral","sentiment_score":0.13869325816631317},{"text":"Okay.","start":1466.13,"end":1466.63,"sentiment":"neutral","sentiment_score":0.2770079970359802},{"text":"Yes.","start":1495.8201,"end":1496.3,"sentiment":"neutral","sentiment_score":0.18710404634475708},{"text":"Yep.","start":1496.3,"end":1496.8,"sentiment":"neutral","sentiment_score":0.22007867693901065},{"text":"Mhmm.","start":1515.03,"end":1515.53,"sentiment":"neutral","sentiment_score":0.07604389637708664}],"sentiment":"neutral","sentiment_score":0.17978557497262954,"num_words":5,"start":1456.1951,"end":1515.53},{"sentences":[{"text":"Yep.","start":1523.1101,"end":1523.6101,"sentiment":"neutral","sentiment_score":0.1400018334388733},{"text":"Yep.","start":1541.295,"end":1541.795,"sentiment":"neutral","sentiment_score":0.07365047931671143},{"text":"Yep.","start":1542.095,"end":1542.595,"sentiment":"neutral","sentiment_score":0.07548912614583969},{"text":"Yep.","start":1542.975,"end":1543.475,"sentiment":"neutral","sentiment_score":0.2162029594182968},{"text":"So I'll I'll get I'll contact, and I'll get that filled out tomorrow when I get back to work in getting that, yeah, that's super close and give them the and, yeah, opt for the a and p one.","start":1544.0,"end":1557.06,"sentiment":"neutral","sentiment_score":0.13482555073614305}],"sentiment":"neutral","sentiment_score":0.1340358343495186,"num_words":43,"start":1523.1101,"end":1557.06},{"sentences":[{"text":"Yep.","start":1567.545,"end":1568.045,"sentiment":"neutral","sentiment_score":0.2001645267009735},{"text":"Excellent.","start":1572.0801,"end":1572.5801,"sentiment":"positive","sentiment_score":0.6344847679138184},{"text":"Thank you very much.","start":1572.8,"end":1574.02,"sentiment":"positive","sentiment_score":0.7180103808641434},{"text":"Yes.","start":1595.535,"end":1596.035,"sentiment":"positive","sentiment_score":0.6310986280441284},{"text":"Not.","start":1613.43,"end":1613.93,"sentiment":"neutral","sentiment_score":-0.027420975267887115}],"sentiment":"positive","sentiment_score":0.5387960588559508,"num_words":8,"start":1567.545,"end":1613.93},{"sentences":[{"text":"Not.","start":1614.15,"end":1614.65,"sentiment":"neutral","sentiment_score":-0.021816032007336617},{"text":"Yeah.","start":1615.215,"end":1615.715,"sentiment":"neutral","sentiment_score":0.05259826779365539},{"text":"Absolutely.","start":1622.255,"end":1622.755,"sentiment":"neutral","sentiment_score":0.2625996470451355},{"text":"Okay.","start":1639.75,"end":1640.25,"sentiment":"positive","sentiment_score":0.4416959285736084},{"text":"Yeah.","start":1653.815,"end":1654.0549,"sentiment":"neutral","sentiment_score":0.2059500217437744}],"sentiment":"neutral","sentiment_score":0.18820556662976742,"num_words":5,"start":1614.15,"end":1654.0549},{"sentences":[{"text":"Okay.","start":1654.0549,"end":1654.535,"sentiment":"neutral","sentiment_score":0.2828218340873718},{"text":"Awesome.","start":1654.535,"end":1655.035,"sentiment":"positive","sentiment_score":0.4120543897151947},{"text":"I like it.","start":1656.05,"end":1656.95,"sentiment":"neutral","sentiment_score":0.2807825853427251},{"text":"Yes.","start":1657.73,"end":1657.97,"sentiment":"neutral","sentiment_score":0.14148631691932678},{"text":"Because I think I'm gonna I'm thinking when it's about 20.","start":1657.97,"end":1660.95,"sentiment":"neutral","sentiment_score":0.10359302637251941}],"sentiment":"neutral","sentiment_score":0.16577844628516367,"num_words":17,"start":1654.0549,"end":1660.95},{"sentences":[{"text":"I think all up with the the two things is about 20,000.","start":1661.01,"end":1664.55,"sentiment":"neutral","sentiment_score":0.10898992791771889},{"text":"So just so you're aware of what may be coming out.","start":1664.61,"end":1667.91,"sentiment":"neutral","sentiment_score":0.01825198522684249},{"text":"But honestly, I still might do it in I might do it into two what tells you.","start":1668.1549,"end":1672.3949,"sentiment":"neutral","sentiment_score":0.07115464832852869},{"text":"I think that's a good idea.","start":1672.3949,"end":1673.695,"sentiment":"neutral","sentiment_score":0.28578809400399524},{"text":"Yep.","start":1678.955,"end":1679.455,"sentiment":"neutral","sentiment_score":0.16145700216293335}],"sentiment":"neutral","sentiment_score":0.09775458638893163,"num_words":47,"start":1661.01,"end":1679.455},{"sentences":[{"text":"Yes.","start":1686.74,"end":1687.24,"sentiment":"neutral","sentiment_score":0.18031007051467896},{"text":"Yes.","start":1698.3849,"end":1698.8849,"sentiment":"neutral","sentiment_score":0.15159639716148376},{"text":"Yeah.","start":1708.3849,"end":1708.7849,"sentiment":"neutral","sentiment_score":0.015551310032606123},{"text":"I'm pretty sure I think you did that about, like, when I got diagnosed with breast cancer because if anything happened, like yeah.","start":1708.7849,"end":1716.24,"sentiment":"neutral","sentiment_score":-0.03112294561351123},{"text":"But, like, it's alright.","start":1716.24,"end":1717.12,"sentiment":"neutral","sentiment_score":0.09283216344192624}],"sentiment":"neutral","sentiment_score":0.00009862274552385012,"num_words":30,"start":1686.74,"end":1717.12},{"sentences":[{"text":"I'll take a look at double check, but I think I think everything was all the ducks were in a row at that point in time.","start":1717.12,"end":1723.1399,"sentiment":"neutral","sentiment_score":-0.0008151845540851355},{"text":"But Of course, she doesn't.","start":1730.9249,"end":1732.145,"sentiment":"neutral","sentiment_score":-0.02534188497811556},{"text":"Yep.","start":1733.885,"end":1734.385,"sentiment":"neutral","sentiment_score":0.02546907775104046},{"text":"Yep.","start":1738.5299,"end":1739.0299,"sentiment":"neutral","sentiment_score":0.09911372512578964},{"text":"Yep.","start":1742.1299,"end":1742.6299,"sentiment":"neutral","sentiment_score":0.02413449063897133}],"sentiment":"neutral","sentiment_score":0.000023913829970885726,"num_words":34,"start":1717.12,"end":1742.6299},{"sentences":[{"text":"Yep.","start":1745.73,"end":1746.23,"sentiment":"neutral","sentiment_score":0.10468938201665878},{"text":"That sounds good.","start":1746.61,"end":1747.59,"sentiment":"positive","sentiment_score":0.5134803156057993},{"text":"Thank you, Dana.","start":1748.21,"end":1749.19,"sentiment":"positive","sentiment_score":0.5330268541971842},{"text":"No.","start":1758.795,"end":1759.035,"sentiment":"neutral","sentiment_score":0.11871129274368286},{"text":"You've been amazing, and I do I do appreciate it.","start":1759.035,"end":1762.7151,"sentiment":"positive","sentiment_score":0.6268522083759308}],"sentiment":"positive","sentiment_score":0.5350802371071445,"num_words":18,"start":1745.73,"end":1762.7151},{"sentences":[{"text":"Thank you.","start":1762.7151,"end":1763.535,"sentiment":"positive","sentiment_score":0.5853258669376373},{"text":"Yep.","start":1781.03,"end":1781.53,"sentiment":"neutral","sentiment_score":0.04241311550140381},{"text":"Yeah.","start":1788.165,"end":1788.645,"sentiment":"positive","sentiment_score":0.3548904061317444},{"text":"Cool.","start":1788.645,"end":1788.9651,"sentiment":"positive","sentiment_score":0.677240252494812},{"text":"And just the hub 24 details so I can, yeah, go when I put the ATO when I claim it through the ATO.","start":1788.9651,"end":1796.025,"sentiment":"neutral","sentiment_score":0.2710936497087064}],"sentiment":"neutral","sentiment_score":0.30286962326083866,"num_words":28,"start":1762.7151,"end":1796.025},{"sentences":[{"text":"So I think yep.","start":1796.405,"end":1810.14,"sentiment":"neutral","sentiment_score":0.2122718971222639},{"text":"Yep.","start":1810.28,"end":1810.78,"sentiment":"neutral","sentiment_score":0.15992556512355804},{"text":"Yep.","start":1810.92,"end":1811.32,"sentiment":"neutral","sentiment_score":0.2166796624660492},{"text":"So it does.","start":1811.32,"end":1812.06,"sentiment":"positive","sentiment_score":0.47287508845329285},{"text":"Thanks, Dana.","start":1816.745,"end":1817.465,"sentiment":"positive","sentiment_score":0.806009829044342}],"sentiment":"positive","sentiment_score":0.38693979450247507,"num_words":11,"start":1796.405,"end":1817.465},{"sentences":[{"text":"You have a good one.","start":1817.465,"end":1818.445,"sentiment":"positive","sentiment_score":0.7930216431617737},{"text":"Thank you.","start":1820.6649,"end":1821.485,"sentiment":"positive","sentiment_score":0.683323860168457},{"text":"Bye.","start":1821.5449,"end":1822.0449,"sentiment":"positive","sentiment_score":0.373200386762619}],"sentiment":"positive","sentiment_score":0.7131195403635502,"num_words":8,"start":1817.465,"end":1822.0449}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Chantal. This is Dana. How are you this afternoon?\n\nChannel 1: Good day. I'm so sorry. My phone didn't even ring. I do apologize.\n\nChannel 0: Oh, that's absolutely okay. It's not an issue at all. I did also send you a text message so you can just ignore that message when it pops through to you. It's all good.\n\nChannel 1: Yeah. I got that. Thank you so much.\n\nChannel 0: That's okay. Before we sort of jump into the call, I do have to let you know that, Chantal, that we do record our calls for quality and training purposes. Are you happy for me to proceed with that?\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Yep. Lovely. And I'm discussing your personal information. So I'll just get you to confirm for me as well your full name, your address, and date of birth I should have.\n\nChannel 1: Yep. It's Shantel Lee. His last 32 Bilby\n\nChannel 0: Yep.\n\nChannel 1: Crescent, Pimpama, and my date of birth is the 1983.\n\nChannel 0: Beautiful. Thank you so much for that. So before we kinda jump into things, I just wanted to double check on how things are going for you. Our last conversation, you were due to finish your chemo around about March or April this year depending on how the dosages went. How did that all go for you?\n\nChannel 1: My last dosage was on the May 1.\n\nChannel 0: Wow. It went a little bit longer.\n\nChannel 1: Yeah. I had a I had a I had a, yeah, a bit of a delay. It made me sick and things like that. So\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: but,\n\nChannel 0: Wow.\n\nChannel 1: yeah, next week I had my last chemo. Had a mammogram\n\nChannel 0: Oh, that's\n\nChannel 1: and I'll just\n\nChannel 0: fantastic.\n\nChannel 1: announce today. So yeah. No.\n\nChannel 0: Yep.\n\nChannel 1: I'm coming at the other side of it. So\n\nChannel 0: Oh, fantastic. I'm so happy to hear. That's excellent.\n\nChannel 1: yeah.\n\nChannel 0: I know last time we spoke, you were quite a bit ill, and they'd had to reduce the dosages because of that. And you'd had some issues as well, so I'm glad you kindly got through. And did everything go okay today with the mammogram and the\n\nChannel 1: Mhmm. I get those results back next week. There is a\n\nChannel 0: yep.\n\nChannel 1: I yeah. There is a SIS, but I don't think it's I think it was there last time. I'm pretty sure. I'm not yeah. I can't a 100% remember, but\n\nChannel 0: Yep. Yeah.\n\nChannel 1: I'll get you on a phone call with them next week so so I get\n\nChannel 0: Beautiful.\n\nChannel 1: those results.\n\nChannel 0: Fantastic.\n\nChannel 1: Yeah.\n\nChannel 0: We'll cross our fingers. It's all gonna be cut fine, and, yeah, you'll get good results. And now you've just gotta, you know, have those updates and checkups for the next I think it was five years or six years they make you have those checkups for?\n\nChannel 1: Yeah. And I'm I'm I'm actually at yearly appointments now with the breast surgeons. So I'm\n\nChannel 0: Yep.\n\nChannel 1: I don't have another one for about eleven months or so.\n\nChannel 0: Okay.\n\nChannel 1: So that's and then, yeah, my last oncology is at the May.\n\nChannel 0: Yep.\n\nChannel 1: And I don't know I don't know if I see if I see them in three months. I'm not too sure. I I think that might be the last one. So\n\nChannel 0: Yeah.\n\nChannel 1: yeah. But anyway, yeah, that's that's where I'm at. But then I\n\nChannel 0: Oh, that's\n\nChannel 1: yeah.\n\nChannel 0: beautiful.\n\nChannel 1: I don't know if my notes so I spoke to your admin. She was lovely, by\n\nChannel 0: Yes.\n\nChannel 1: the way, your new admin lady.\n\nChannel 0: Yeah.\n\nChannel 1: Just really\n\nChannel 0: Isn't she lovely? I love Michelle. She's beautiful.\n\nChannel 1: yeah. So we're having a good chat, but my tooth broke.\n\nChannel 0: Yeah.\n\nChannel 1: And now I'm gonna go and get that sorted. That's my thing.\n\nChannel 0: Oh, yes. I believe the notes here that Michelle left for me said that you also wanted to sort of catch up about possibly claiming Compassionate Grounds, trying to get some money out of super just so you're able to help with the medication that you need at the moment. Is that right?\n\nChannel 1: Yeah. So it's a two part. It was a from, obviously, my dental work because\n\nChannel 0: Yeah.\n\nChannel 1: my teeth obviously deteriorated, obviously, for pregnancy into, like, the gallbladder issue into the whole breast cancer and going through chemo. So\n\nChannel 0: Yeah.\n\nChannel 1: I do need to get some, like, obviously, with my tooth broken. That's a major part.\n\nChannel 0: Yes.\n\nChannel 1: But I wanna get my teeth actually fixed so they're actually good and I they're maintained. Does that make sense?\n\nChannel 0: Yes. Yeah.\n\nChannel 1: So\n\nChannel 0: Absolutely.\n\nChannel 1: I've got a I think a treatment plan on Saturday, like, eight you know, I've just got one so far to get the works done. And\n\nChannel 0: Yep.\n\nChannel 1: then a part of that was for reconstruction surgery. I've gotta lose weight. I've gotta drop\n\nChannel 0: Right.\n\nChannel 1: I've gotta lose, I think, 36 kilos in about well, I wanna try and do it in about a twelve month period at\n\nChannel 0: Yep.\n\nChannel 1: for\n\nChannel 0: Okay.\n\nChannel 1: reconstruction surgery. So therefore, I was talking to her about having having that money there. So I've got a twelve month plan on Majaro so I can drop that wait for reconstruction surgery. So that\n\nChannel 0: Yep.\n\nChannel 1: was so it's two parts to it, I suppose. Oh,\n\nChannel 0: Yeah. No. Absolutely. So, essentially, I had I have had a bit of a look around because I know compassionate grounds is claimable for any kind of medical procedures or treatments that you're unable to pay for out of your back pocket. And it\n\nChannel 1: Yep.\n\nChannel 0: looks like they're happening have been successful claims for the for the purposes of getting those sorts of the drugs that are required for weight loss for those reasons.\n\nChannel 1: Yep.\n\nChannel 0: It is the same process as doing it for your teeth. So what you'll need to do is just the claim through your myGov account. You'll\n\nChannel 1: Yep.\n\nChannel 0: need to get the doctor and or a pharmacist to kinda give you a breakdown on the total cost. They're gonna wanna see that written down as to what the cost is that's required for, and they're gonna wanna know the reason as well. So just letting the ATO know as part of the application that you need this much money to be able to purchase a drug to undergo you know, get the weight loss that you need, I think, over 30 kilos, you said. Within twelve months, whether you're able to have that reconstruction surgery due to, you know, effects\n\nChannel 1: Yep.\n\nChannel 0: of going through the cancer treatment there. So\n\nChannel 1: Yep.\n\nChannel 0: it looks like they have been claimed to have gone through for it. It is all done through your myGov account because it is done through the ATO directly. But what I would be doing is going and getting as much evidence as possible. So they're probably gonna wanna see, bank statements to show that you don't have a lot of money in savings. They're gonna want an invoice or a statement showing how much it's gonna cost for the treatment.\n\nChannel 1: Yep.\n\nChannel 0: The invoices need to be less than thirty days old. So if you can see the doctor or the pharmacist and see if they can sort of print out a cost on how much it costs for the drug for the time that you would need it.\n\nChannel 1: Because that's the that's the only other thing. Because when I was doing it when I did a bit of research, I did it through ChatGPT and, like, look, this is not every case. But ChatGPT,\n\nChannel 0: Yeah.\n\nChannel 1: specifically with Medaro, it says that, obviously, you start on, like, a two and a half milligram dosage, and then it\n\nChannel 0: Mhmm.\n\nChannel 1: depends you may they look at increasing that over a period of time to lose, like, the weight, which\n\nChannel 0: Yep.\n\nChannel 1: can cost, like, I think, like, ten milligrams or something or even twelve milligrams. So and, obviously, when you go up in milligrams, therefore, the cost goes up.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: You know what I\n\nChannel 0: That's\n\nChannel 1: mean?\n\nChannel 0: what I\n\nChannel 1: So\n\nChannel 0: read\n\nChannel 1: I\n\nChannel 0: as well. Yeah.\n\nChannel 1: you know what I mean? So I do like, I had that breakdown with I've only tracked GPT, but, no, I\n\nChannel 0: Yeah.\n\nChannel 1: I'm my GP at the moment is away until, I think, next week, until the May 20 or something like that. She's on holidays at\n\nChannel 0: Yep.\n\nChannel 1: the moment.\n\nChannel 0: Yep.\n\nChannel 1: So I will go and see her because I'll need to, obviously, like, a script for it. And\n\nChannel 0: Yes.\n\nChannel 1: and, yeah, and I do need I don't want it to shop around anyway for pricing in regards to how much it would cost because I've heard that depending on what chemist you go to, depending on the cost. You know what I'm saying?\n\nChannel 0: Yeah. Yeah. Absolutely. And, look, this the everything I've read is the same. It's saying that depending on the dosage,\n\nChannel 1: Yep.\n\nChannel 0: depending on how much it's gonna cost, but it can be anywhere from sort of from what I can see, but 2 to $400 on a monthly basis for the smaller dosages. And that was at $700 per month for a higher dosage as well.\n\nChannel 1: Yes. Exactly. That's\n\nChannel 0: Yeah.\n\nChannel 1: what I mean. And\n\nChannel 0: Wow.\n\nChannel 1: then it's like you know what I mean? Like, so you you don't know if you're gonna need that or not. But I suppose\n\nChannel 0: Yep.\n\nChannel 1: you just in the worst case scenario, I'm assuming, because I don't wanna\n\nChannel 0: Yep.\n\nChannel 1: be left short and then not being able to afford the treatment to lose\n\nChannel 0: Yeah.\n\nChannel 1: the weight for the you know what I mean? Because then it's pointless, and it was\n\nChannel 0: Yeah.\n\nChannel 1: just a waste of time. So it's just it is\n\nChannel 0: Yeah.\n\nChannel 1: it is hard, but, yeah, I I get what you're saying. I've but, yeah, that's I I am looking I do have the treatment plan for the my teeth. Get this right.\n\nChannel 0: Yeah.\n\nChannel 1: I've got I've got already got two missing teeth. So at the back, like, there's one on one side and one\n\nChannel 0: Yeah.\n\nChannel 1: on the other side. And then in my front, it's been feeding things. So I I I thought I'm just gonna see what it what it comes back with the whole thing. Right? For an implant\n\nChannel 0: Yeah.\n\nChannel 1: in, like, two missing well, the three three implants. I think it's three crowns, some fillings. Do you know how much I got quoted?\n\nChannel 0: I\n\nChannel 1: 30\n\nChannel 0: wanna say around about what? No way. I was gonna say about 15,000. It's about 30.\n\nChannel 1: $32,000.\n\nChannel 0: Wow. That's a lot,\n\nChannel 1: And\n\nChannel 0: isn't\n\nChannel 1: I was\n\nChannel 0: it?\n\nChannel 1: and I'm like, I just went, yeah. Nah. I said, you can take those two implants off. Because I said, I've already I've had them missing for a while now. I'm not really missing them.\n\nI said it's just\n\nChannel 0: Yep.\n\nChannel 1: my front cheeks, obviously, that I wanna, like, get done, like, ASAP.\n\nChannel 0: Yeah.\n\nChannel 1: And then so they took that off. So therefore, now it's come down to about 11 it was just shy of $12,000.\n\nChannel 0: Yeah. Okay. Yep. Wow.\n\nChannel 1: So yep. So that's that's the quote that I've got. I've the the treatment\n\nChannel 0: Yeah. Wow.\n\nChannel 1: And\n\nChannel 0: Incredible.\n\nChannel 1: I was because I was like, $32,000 is a very big chunk out of my super that I'm not willing to take out\n\nChannel 0: Yeah.\n\nChannel 1: for my for the for the teeth. I said the the other two can stay missing. That's not causing\n\nChannel 0: Yeah.\n\nChannel 1: me an issue.\n\nChannel 0: Yeah.\n\nChannel 1: It's\n\nChannel 0: Yeah.\n\nChannel 1: for my front teeth and ensuring that I have the proper care and fillings and things like that so I can keep my teeth the way they are. Like, just your\n\nChannel 0: Yes.\n\nChannel 1: teeth are better than something else. You know what I mean? So it's\n\nChannel 0: Yeah.\n\nChannel 1: just really getting get back to being good again, and that's what I want. So and that's gonna cost me\n\nChannel 0: Yeah.\n\nChannel 1: 12,000 currently.\n\nChannel 0: Okay. Yeah. No. Understandable. Well, you can do it one of two ways.\n\nSo you could just sort of to get the the dental work done now, you could put that claim through via myGov account as soon as possible with the quotes that you have so you can look to get that work done. It also works out well-to-do it that way because you're essentially going to the claim of applying for smaller amounts over a period of time. So if you were to claim to everything at once and you say you have to take out a a big chunk of $50,000 in one big lump sum, that can\n\nChannel 1: Yep.\n\nChannel 0: have a greater effect in your super now. Whereas if you claimed that 12,000 now and then, you know, in a few months time when you're all in a few weeks or a few months time when you're able to get the quotes for the the drug for the weight loss, then you claim against that and try to have it approved in that kinda order. You are sort of taking money out at different increments throughout the year. So it is kind of whilst not, you know, having a huge\n\nChannel 1: So\n\nChannel 0: effect in\n\nChannel 1: I\n\nChannel 0: your\n\nChannel 1: didn't\n\nChannel 0: sleep,\n\nChannel 1: know\n\nChannel 0: but it is\n\nChannel 1: yeah.\n\nChannel 0: taking\n\nChannel 1: I didn't\n\nChannel 0: smaller\n\nChannel 1: know how\n\nChannel 0: amounts.\n\nChannel 1: that worked, actually. Because I didn't know\n\nChannel 0: Yeah.\n\nChannel 1: if you could only claim, like, so much in one in a like, let's say a twelve month period or or I didn't know what\n\nChannel 0: Mhmm.\n\nChannel 1: the period was. So I just didn't know if there was, like, a a cap on it. Like, you can only claim once per financial year or something along those lines.\n\nChannel 0: Yep. Yeah. No. There's not. So with Compassionate Ground, there's not.\n\nYou can actually do more than one claim. There's no limit to how much you can claim within that that twelve month period. If\n\nChannel 1: Okay.\n\nChannel 0: you're claiming hardship, there are there are limits. It's once per\n\nChannel 1: Okay.\n\nChannel 0: financial year, essentially, so once per every twelve month period. But when it comes to Compassionate Grounds, because it's a medical, they don't have any real limit on how often you can claim. So you can do a smaller claim now and then another smaller claim down the track and then another claim down the track if you need it as well. It is really important to note that the money that comes up because you're under the age of 60, when the funds are taken out, they are added to your taxable income. However, the the fund does work out the tax and tries to sort of cover that for you.\n\nSo it is added to your taxable income for the year, but you don't have to account for that. You don't pay tax much for your tax return, if that makes sense.\n\nChannel 1: Okay. Yeah. Now that's\n\nChannel 0: Yeah.\n\nChannel 1: so\n\nChannel 0: Yeah. So yeah.\n\nChannel 1: my my\n\nChannel 0: So\n\nChannel 1: it\n\nChannel 0: when\n\nChannel 1: might be worse it might be worse doing one now and then\n\nChannel 0: yeah.\n\nChannel 1: one after the June 30.\n\nChannel 0: Yeah. Yeah. I mean, what happens is when the when the ACO have the letter to say it's all been approved, they send that to you, but they also provide a copy to your super fund. If not, we can always help you to get a copy. Essentially,\n\nChannel 1: Yes.\n\nChannel 0: what happens is that letter is provided to the fund. They organize the benefit payment form for you. They work out essentially what the tax is estimated to be, and they do they give you the money that you're entitled to, but they also kind of withhold a certain amount for the tax component. That is all added to it's all reported to the ATO. So at tax time, when you go to do your tax return, you'll have a section where it's got, you know, extra money withdrawn from super or early release.\n\nAnd the the funds that you've withdrawn will be added in there, and they should also have a section for how much tax is being withhold. So\n\nChannel 1: Yes.\n\nChannel 0: we'll see\n\nChannel 1: Okay.\n\nChannel 0: if you claim, say, would get receive 12,000, that $12,000 is added to your taxable income for the year, your total taxable income, but it's not assessable taxable income. So they won't make you\n\nChannel 1: Yep.\n\nChannel 0: pay extra tax on your tax return. The the super fund has estimated how much tax should be withheld for that, and they've tried to cover that for you. There have been instances in the past where they haven't held enough. There may be a bill that comes out of it, so we do like to make sure you're aware that that could be a possibility in\n\nChannel 1: Yep.\n\nChannel 0: a very\n\nChannel 1: Yep.\n\nChannel 0: worst case scenario, but the tax the, you know, the the super fund tend to tend to withhold a higher amount of tax. So, generally, it's up to 22%, and they tend to try and hold the higher amount of tax to cover you on that scenario. Okay?\n\nChannel 1: Yeah. Yeah. Okay. Cool.\n\nChannel 0: Yeah.\n\nChannel 1: What's\n\nChannel 0: All\n\nChannel 1: the so\n\nChannel 0: good.\n\nChannel 1: what if I was going to apply because it obviously, you're looking at my super fund. Would I be taking it out of AMP? Is that what you suggest?\n\nChannel 0: So I would honestly suggest you try to do it out of, Hub twenty four just because it's a lot easier. So we because we look after Hub twenty four, we can automate the sell downs, and we can also try to get the funds released earlier. So what would happen is once HUB twenty four get the the release letter to say that you've got this money, We'll we'll help you with the bank account form to make sure your bank account is nominated. They do a bit of a security check to confirm your bank details, and then we\n\nChannel 1: Yep.\n\nChannel 0: can actually go and submit the sell downs from the super fund there.\n\nChannel 1: Okay.\n\nChannel 0: With Hub twenty four and the adviser platforms, once we submit those sell downs, if you need that money fairly quickly, we can once they submit those sell downs, if you need that money fairly quickly, we can also make a call to the fund and let them know, hey. We need this money ASAP. So long as you're not\n\nChannel 1: Yep.\n\nChannel 0: withdrawing and you won't be more than 80% of your balance, they can tend to help release the funds a little bit faster for you. So it would be easier to do it from Hub twenty four just to make it a bit easier for you. And that way, we can kind of help you and control the sell downs and, you know, watch the funds release. But it's up to you if you want the funds from AMP. We may just have to move some money over to AMP to cover it.\n\nThat's all.\n\nChannel 1: Oh, no. No. It's okay. I was just wanting\n\nChannel 0: Yeah.\n\nChannel 1: to know which one is better. Could\n\nChannel 0: Yeah.\n\nChannel 1: you possibly send me the details, like, that I'll like, of the fund, like, my policy number and bits and pieces? I'm sure I'm gonna need to have all that\n\nChannel 0: Yeah.\n\nChannel 1: information when I go for it, if that's okay.\n\nChannel 0: Yeah. Absolutely. I can do up an email shortly for you that has all that information. Not a problem at all. Yeah.\n\nChannel 1: Awesome. Yeah. Because\n\nChannel 0: Excellent.\n\nChannel 1: I I just didn't know which one. So, yeah, I'll\n\nChannel 0: No. That's\n\nChannel 1: I'll do that.\n\nChannel 0: okay. Yeah.\n\nChannel 1: I don't think I'll need early release, like, of the fund because I think yeah. I need to, yeah, I need to let my body heal a little bit after the chemo too because I've gotta speak to my oncologist at the May to get a letter to state that I'm okay for treatment for, like,\n\nChannel 0: Yeah.\n\nChannel 1: dental work because of just with, like, bouncing back and all that sort of stuff. So it's not\n\nChannel 0: Yes.\n\nChannel 1: gonna happen in the next in the next well, it might be in the next sort of four to five weeks maybe, but I don't\n\nChannel 0: Okay.\n\nChannel 1: I can't say it any sooner than that. So\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: No. That's okay. Well, once it all kinda goes through, it can take a couple of weeks for it can take a few weeks for the ATO to complete the approval as well. So if you were to get all\n\nChannel 1: Yep.\n\nChannel 0: the documentation together, try to seek the approval now.\n\nChannel 1: Yep.\n\nChannel 0: That way, hopefully, the approval comes through, the funds come out, and then you're able to kind of make that appointment for yourself when your oncologist approves it. Yeah.\n\nChannel 1: Yeah. Yeah. That's what I was thinking too.\n\nChannel 0: Yeah. No. Perfect. All good.\n\nChannel 1: Yeah.\n\nChannel 0: Was there any other questions in relation to the compassionate grounds release or anything else I can send through? A little bit of information on what we've kinda covered for you if you like just to kind of break it down.\n\nChannel 1: Yeah. That'd be good. Thank you.\n\nChannel 0: Yep. That's okay. That's not a problem. The other reason I wanted to have you booked in today, Chantal, is that we do also have your updated advice documents. So when we were talking late last year, you wanted to look at being able to consolidate can basically, cancel off that Brighter Super account and consolidate your funds into Hub twenty four and AMP.\n\nSo I have completed the advice for you as well. Is it okay if I run through that now for you as well?\n\nChannel 1: Yep. Yep. Absolutely. I'm just\n\nChannel 0: Yeah.\n\nChannel 1: I'm just with my my son at soccer. So\n\nChannel 0: That's\n\nChannel 1: I'll just get\n\nChannel 0: okay.\n\nChannel 1: I'll\n\nChannel 0: That's\n\nChannel 1: just\n\nChannel 0: alright.\n\nChannel 1: I didn't have to walk him in, but I can I'll be with you in two seconds.\n\nChannel 0: Yeah. You're right. You let me know when. Not a problem at all.\n\nChannel 1: Alright. I'm just gonna take you off. Alright. Ollie, can you wake him up? He's sleeping.\n\nOh, there's kids there.\n\nChannel 0: Yeah. Absolutely.\n\nChannel 1: Alright. Yes. It's totally better now. I'm good. Yeah.\n\nI'm\n\nChannel 0: Oh,\n\nChannel 1: good now.\n\nChannel 0: god. Yeah. Perfect. Now I did email you a copy of the document. I know with you being out and about at the moment, it might be a bit hard to read the documents.\n\nSo when you've got some time later, if you check your emails and sort of run your eyes over the document, it'll give you a clear outline of the recommendations there. But\n\nChannel 1: Yes.\n\nChannel 0: we also kind of noted this year that we've seen some changes to the way the markets are reacting, and we wanted to do a bit of an investment switch for you as well. So\n\nChannel 1: Mhmm.\n\nChannel 0: I am recommending that as of now, we do close off your Brighter Super account and roll\n\nChannel 1: Yep.\n\nChannel 0: the funds from Brighter Super into Hub twenty four and have them invested. We do\n\nChannel 1: Yep.\n\nChannel 0: wanna retain the AMP account for the insurances. One of the important things is because we're not able to look at new cover until you've been clear of the breast cancer for generally six to seven years, we do have to retain the life activity and the income protection you have now. And as we\n\nChannel 1: Yes.\n\nChannel 0: kinda went through, Brighter Super doesn't have any income protection. It's only in the A and P funds. So we wanna keep the best level of protection we can. Brighter Super also only has a 132,000 of life and TPD, which AMP has a higher level for you. So in the event of a life or TPD claim, the AMP account does actually provide a greater level of cover to you.\n\nSo we\n\nChannel 1: Yeah.\n\nChannel 0: do want to retain the AMP fund and the hub twenty four super fund. Sorry. Do you want me to stop? I'm so sorry.\n\nChannel 1: No. No. We're just crossing around, and I'll just the cars are like the the\n\nChannel 0: Oh, you're\n\nChannel 1: boys that\n\nChannel 0: right.\n\nChannel 1: were going\n\nChannel 0: You\n\nChannel 1: across the road in front of the cars are like, come on, boy.\n\nChannel 0: you're right. You let me know if you need\n\nChannel 1: No.\n\nChannel 0: to stop.\n\nChannel 1: No. I'm\n\nChannel 0: It's\n\nChannel 1: across\n\nChannel 0: not a\n\nChannel 1: now.\n\nChannel 0: problem.\n\nChannel 1: I'm I'm you've got my under. Okay. So yeah. I think, yeah, Bryce said we'll we'll get rid of that one. We're rolling\n\nChannel 0: Yeah.\n\nChannel 1: it into hub 24. We're gonna keep\n\nChannel 0: Correct.\n\nChannel 1: AMP for six years or so because of the\n\nChannel 0: Correct.\n\nChannel 1: insurances that have been clear.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I see. I\n\nChannel 0: We\n\nChannel 1: was seeing.\n\nChannel 0: wanna\n\nChannel 1: I was\n\nChannel 0: make\n\nChannel 1: seeing.\n\nChannel 0: no. No. You're good, honestly. We also wanna make sure that your contributions from your employer go into your AMP account because we'll be closing off Brighter Super. So I'll give\n\nChannel 1: Yes.\n\nChannel 0: you the information for the AMP account so you can have those contributions removed across. And we will get an updated balance that they we do also wanna only retain 10,000 in the AMP account and make sure all the money is invested within hub twenty four,\n\nChannel 1: Yep.\n\nChannel 0: only keeping a small amount in AMP to retain the insurances. And then every year, we'll look at the balance in the AMP SIG super account and transfer everything other than 10,000 over. We'd like to leave 10,000 because it covers your insurance premiums. It also leaves the minimum they require, but it also does account for market ups and downs as well, which is kind of what we've been seeing this year. Okay?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Have we have have I had a like, have we had a loss in Super?\n\nChannel 0: No. You've actually been doing quite well. Let me just actually pull up the report for you. I can give you an updated report. I did notice that one of your investments when I was going through the research here has actually now been underperforming.\n\nSo you do have the Bennelong Australian Equities in the in your super fund, which was meant to\n\nChannel 1: Yes.\n\nChannel 0: be giving you more of an actively managed part or investment within your super. And\n\nChannel 1: Mhmm.\n\nChannel 0: Benelon have anywhere from 20 to 30 different investment options. But they've been underperforming a little bit this year, so we wanted to make sure that we got rid of them. And I'm recommending as part of this advice document that we sell all of the Bennelong Australian equities, and we move you into the Alfiniti share Australian equities investment. Again,\n\nChannel 1: Mhmm.\n\nChannel 0: that is still an actively managed fund. It's actually cheaper than Bennelong, so it's saving you an investment fees, which is really important, making your fees cheaper.\n\nChannel 1: Yep.\n\nChannel 0: And the Ofinity actually hold anywhere from 30 to 35 different investment options. So it actually is a little bit cheaper for you, giving you more diversification. It hasn't been underperforming the way Bennelong has.\n\nChannel 1: Yep.\n\nChannel 0: So we wanted to look at near switching that up for you as well.\n\nChannel 1: Mhmm.\n\nChannel 0: Just looking at your portfolio report here, so for the last twelve months, as much as we've seen the the volatility there, your portfolio net of fees is up 11.95%. So you're actually up doing really well.\n\nChannel 1: Okay. Cool. That's good.\n\nChannel 0: Yeah.\n\nChannel 1: Because I didn't know, like, with, you know, with the war going on and, you know,\n\nChannel 0: Yes.\n\nChannel 1: the lock, you know, the stock market, all that sort of stuff.\n\nChannel 0: Yeah.\n\nChannel 1: It all had this effect, and I just didn't know what was happening with it. Obviously yeah.\n\nChannel 0: Yeah. Yeah. No. Definitely, I can safely say I've been watching it for you. I wanted to get this document up to date\n\nChannel 1: Yep.\n\nChannel 0: and make sure we have the investments which in there for you so it all kind of coincides together\n\nChannel 1: Mhmm.\n\nChannel 0: and make sure we get rid of those underperforming investments there. We're also gonna do a bit of a rebalance for you as well. So when you first came on board and we gave you, obviously, the recommendations, you were recommended, you know, 10% into one investment, 9% into another, 6% into another. Well, over time, some of those investments perform better than others do. So it's really\n\nChannel 1: Yep.\n\nChannel 0: important that we're not, you know, allowing you to allowing your portfolio to overexpose you to certain types of risk.\n\nChannel 1: Yes.\n\nChannel 0: So rebalancing the portfolio, selling investments that have done extremely well, like, say, physical gold, and also, you know, rebalancing and buying into some of the investments which might be down at the moment with the market ups and downs. Those\n\nChannel 1: Yep.\n\nChannel 0: sorts of things provide you with a benefit as well. So, essentially, when you're looking at this at page 21, you'll see I've got a list of investments that we're gonna sell off some of the investments of. We're gonna\n\nChannel 1: Mhmm.\n\nChannel 0: rebalance your battery and lithium tax. You got a little bit too much of that at the moment. We're gonna get\n\nChannel 1: Mhmm.\n\nChannel 0: rid of all of the Australian equities with the Bennelong investment there. We are removing the bank hybrids as well. They are being phased out by the government as an investment, so I'm selling all of those and putting the\n\nChannel 1: Mhmm.\n\nChannel 0: money into some bonds for you. So bonds are very much defensive investments. They're income producing, but the investments that we're selling are gonna\n\nChannel 1: Mhmm.\n\nChannel 0: be phased out. So we either sell them now when we can or we're gonna have to down the track. That is a kind of change while we're making those changes to your portfolio now.\n\nChannel 1: Yep.\n\nChannel 0: And then your physical gold has done extremely well, but you do hold a bit too much physical gold. So selling some of that often just rebalancing you back as well. So\n\nChannel 1: Okay.\n\nChannel 0: it's about just cementing some of the gains that you have seen in some of the investments and spreading those gains into other areas. It helps with the compounding effect. It's the same as when you, you know, invest $10,000 and then you might put, you know, a $100 each month. By putting that money in, it's essentially being invested into the investments, and then it, you know, creates growth in income, which you keep investing back, and it compounds your returns for the future. So it's the same thing here, essentially.\n\nDoes that make sense?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yeah. So it'll be good. We'll close out Brighter Super, move your contributions to AMP, keep the hub 24 open, take out roughly about $500 from AMP. We'll leave 10,000 behind, and all the money from Brighter Super will also be invested in Hub twenty four. We'll do a bit\n\nChannel 1: Mhmm.\n\nChannel 0: of a quick investment switch there for you to make sure your investments are working and in line with your risk profile, which was essentially growth. We wanted\n\nChannel 1: Yep.\n\nChannel 0: to make sure that you still have that growth eighty twenty split there for you, and then we'll make sure we do some catch ups down the track as well, just making sure that everything stays in line with your goals and that we alter the portfolio as we have been doing to make sure that it's working harder for you. Does that make sense?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Beautiful.\n\nChannel 1: So I'll I'll get I'll contact, and I'll get that filled out tomorrow when I get back\n\nChannel 0: Yeah.\n\nChannel 1: to work in\n\nChannel 0: Absolutely.\n\nChannel 1: getting that, yeah, that's super close and give them the and, yeah, opt for the a and p one.\n\nChannel 0: Yeah. Not a problem at all. I'll get the AMP Choice of Superform for you so you have those details. I can grab that, and I'll try to attach this to the email this afternoon there for\n\nChannel 1: Yep.\n\nChannel 0: you so you have that information just to hand to your employer to make it easier for you. Okay?\n\nChannel 1: Excellent. Thank you very\n\nChannel 0: Excellent.\n\nChannel 1: much.\n\nChannel 0: That's okay. The only other thing just to sort of point out is it's important that I do make you aware, when we do switch investments within five super, there's also capital gains tax. By making the switch, you'll see there there's actually no CGT consequences. Your super fund doesn't have to account for any capital gains tax for these switches that I'm recommending, which is great.\n\nChannel 1: Yes.\n\nChannel 0: And the investment fees the investment fees essentially is expected to save you another $84 for the year. And then once we close off Friday, so for that, it's also saving you about $364 in insurance premiums as well. So it's more money left inside super working for you,\n\nChannel 1: Not.\n\nChannel 0: which is important.\n\nChannel 1: Not.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. And then all up there, the newer portfolio, the changes that we're making\n\nChannel 1: Absolutely.\n\nChannel 0: have seen a greater performance over the past couple of years. So when we look at the three funds the way you were invested, those funds are averaging around about 12.69%. With the newer recommendations we're making, it's averaged about 15.1%. So\n\nChannel 1: Okay.\n\nChannel 0: the newer recommendations can put you in a better position if markets react the way. If you are able to get that 15% on a yearly basis over the next five to ten years, it can actually put you in a much greater position moving forward as well. So yeah.\n\nChannel 1: Yeah. Okay. Awesome.\n\nChannel 0: Yeah.\n\nChannel 1: I like\n\nChannel 0: Oh,\n\nChannel 1: it.\n\nChannel 0: good.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Because I think I'm gonna I'm thinking when it's about 20. I think all up with the the two things is about 20,000. So just\n\nChannel 0: Yep.\n\nChannel 1: so you're\n\nChannel 0: Yep.\n\nChannel 1: aware of what may be coming out.\n\nChannel 0: Yeah.\n\nChannel 1: But honestly,\n\nChannel 0: That's\n\nChannel 1: I\n\nChannel 0: absolutely\n\nChannel 1: still might do it\n\nChannel 0: fine.\n\nChannel 1: in I might do it into\n\nChannel 0: Yeah.\n\nChannel 1: two what tells you. I think that's a good idea.\n\nChannel 0: Yep. Yep. Absolutely. Take it out in smaller increments over a period of time. So you're taking a little\n\nChannel 1: Yep.\n\nChannel 0: bit now, a little bit down the track, and in between, you're allowing your portfolio time to recover slightly as well, which is really important. Yeah. No. That's\n\nChannel 1: Yes.\n\nChannel 0: cool. I have also in that document, just to let you know, I'm making the recommendation. Obviously, your beneficiary inside hub twenty four is appropriate. You want it to be a 100% sale. My team\n\nChannel 1: Yes.\n\nChannel 0: will just go back and check with AMP to confirm that they have the beneficiary nominated the same. If they don't, we'll make sure that's updated to reflect for you as well. Okay?\n\nChannel 1: Yeah. I'm pretty sure I think you did that about, like, when I got diagnosed with breast cancer because if anything\n\nChannel 0: I'm\n\nChannel 1: happened,\n\nChannel 0: pretty\n\nChannel 1: like\n\nChannel 0: sure we did.\n\nChannel 1: yeah.\n\nChannel 0: Yeah.\n\nChannel 1: But,\n\nChannel 0: We\n\nChannel 1: like,\n\nChannel 0: definitely\n\nChannel 1: it's alright. I'll\n\nChannel 0: did\n\nChannel 1: take\n\nChannel 0: the opt\n\nChannel 1: a look at\n\nChannel 0: in.\n\nChannel 1: double check, but I think\n\nChannel 0: Yeah.\n\nChannel 1: I think everything was all the ducks were in a row at that point in\n\nChannel 0: Yeah.\n\nChannel 1: time.\n\nChannel 0: Yeah. I remember we opted in, and I remember we did send the beneficiaries off. We just haven't been able to clarify with AMP if\n\nChannel 1: But\n\nChannel 0: they\n\nChannel 1: Of\n\nChannel 0: have\n\nChannel 1: course,\n\nChannel 0: applied\n\nChannel 1: she doesn't.\n\nChannel 0: them or not. They've been a bit slow. So\n\nChannel 1: Yep.\n\nChannel 0: we'll just keep following up with them and make sure that that always applied correctly. And,\n\nChannel 1: Yep.\n\nChannel 0: yeah, just make sure every all those ducks remain in a row for you. And as\n\nChannel 1: Yep.\n\nChannel 0: things need to change, we'll make sure they change. Okay?\n\nChannel 1: Yep.\n\nChannel 0: Beautiful.\n\nChannel 1: That sounds good.\n\nChannel 0: Oh,\n\nChannel 1: Thank\n\nChannel 0: it's\n\nChannel 1: you,\n\nChannel 0: really\n\nChannel 1: Dana.\n\nChannel 0: good to see you on the other side. Honestly, it's been my pleasure. Thank you for allowing me the chance to help you out. It's been an absolute pleasure to do the research and update the advice and, yeah,\n\nChannel 1: No.\n\nChannel 0: looking\n\nChannel 1: You've\n\nChannel 0: forward\n\nChannel 1: been\n\nChannel 0: to\n\nChannel 1: amazing,\n\nChannel 0: what we can\n\nChannel 1: and\n\nChannel 0: do\n\nChannel 1: I\n\nChannel 0: moving\n\nChannel 1: do\n\nChannel 0: forward.\n\nChannel 1: I do appreciate it. Thank you.\n\nChannel 0: Oh, that's okay. My pleasure, Chantelle. I'll let you go to enjoy the afternoon with your boys. You've got those email the email there with the advice document. Feel free to have a read through it.\n\nI've outlined advantages, disadvantages, the risks involved, and the best interest, Judy, how my recommendations may help you to meet your goal.\n\nChannel 1: Yep.\n\nChannel 0: And then I'll get this other email done up for you, and I'll get that choice of super form, rep from AMP for you as well. Okay?\n\nChannel 1: Yeah. Cool. And just the hub 24 details so I can, yeah, go\n\nChannel 0: Perfect.\n\nChannel 1: when I put the ATO when I claim it through the ATO. So I think\n\nChannel 0: Absolutely. Yeah. No worries at all. I'll get those emails out to you very shortly. If you have any questions about the advice once you've read it, let me know.\n\nAnd if you're happy to just take those recommendations on board, I'll just get you to sign and return it back to me.\n\nChannel 1: yep.\n\nChannel 0: Okay?\n\nChannel 1: Yep. Yep. So it does.\n\nChannel 0: Easy. I hope you have a good afternoon. Thank you for taking my call.\n\nChannel 1: Thanks, Dana. You have a good one.\n\nChannel 0: I will. You too, Chantal. See you later.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Chantal.","start":1.36,"end":2.08,"sentiment":"neutral","sentiment_score":0.1464790627360344},{"text":"This is Dana.","start":2.08,"end":2.72,"sentiment":"neutral","sentiment_score":0.18675539394219717},{"text":"How are you this afternoon?","start":2.72,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.29043691158294677}],"sentiment":"neutral","sentiment_score":0.23054088652133942,"channel":0,"num_words":10,"start":1.36,"end":3.9399998},{"sentences":[{"text":"Good day.","start":4.56,"end":5.12,"sentiment":"neutral","sentiment_score":0.290669322013855},{"text":"I'm so sorry.","start":5.12,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.10022096832593282},{"text":"My phone didn't even ring.","start":5.8399997,"end":6.96,"sentiment":"neutral","sentiment_score":-0.23082513809204103},{"text":"I do apologize.","start":6.96,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.10433510442574818}],"sentiment":"neutral","sentiment_score":-0.0912657895913491,"channel":1,"num_words":13,"start":4.56,"end":7.8599997},{"sentences":[{"text":"Oh, that's absolutely okay.","start":7.52,"end":9.92,"sentiment":"neutral","sentiment_score":0.2948864847421646},{"text":"It's not an issue at all.","start":9.92,"end":11.36,"sentiment":"neutral","sentiment_score":0.33011920750141144},{"text":"I did also send you a text message so you can just ignore that message when it pops through to you.","start":11.36,"end":15.545,"sentiment":"neutral","sentiment_score":0.2252574832666488},{"text":"It's all good.","start":15.545,"end":16.445,"sentiment":"positive","sentiment_score":0.5178656776746114}],"sentiment":"neutral","sentiment_score":0.2777725107529584,"channel":0,"num_words":34,"start":7.52,"end":16.445},{"sentences":[{"text":"Yeah.","start":16.975,"end":17.375,"sentiment":"neutral","sentiment_score":0.26462265849113464},{"text":"I got that.","start":17.375,"end":17.935001,"sentiment":"neutral","sentiment_score":0.3271263837814331},{"text":"Thank you so much.","start":17.935001,"end":19.155,"sentiment":"positive","sentiment_score":0.6867883652448654}],"sentiment":"positive","sentiment_score":0.49914440885186195,"channel":1,"num_words":8,"start":16.975,"end":19.155},{"sentences":[{"text":"That's okay.","start":19.385,"end":20.205,"sentiment":"neutral","sentiment_score":0.3006279021501541},{"text":"Before we sort of jump into the call, I do have to let you know that, Chantal, that we do record our calls for quality and training purposes.","start":20.505,"end":26.585,"sentiment":"neutral","sentiment_score":0.10078094686780657},{"text":"Are you happy for me to proceed with that?","start":26.585,"end":28.56,"sentiment":"neutral","sentiment_score":0.1655858572986391}],"sentiment":"neutral","sentiment_score":0.12598448800734985,"channel":0,"num_words":39,"start":19.385,"end":28.56},{"sentences":[{"text":"Yep.","start":29.21,"end":29.45,"sentiment":"neutral","sentiment_score":0.09314217418432236},{"text":"That's fine.","start":29.45,"end":30.35,"sentiment":"neutral","sentiment_score":0.16881163418293}],"sentiment":"neutral","sentiment_score":0.1435884808500608,"channel":1,"num_words":3,"start":29.21,"end":30.35},{"sentences":[{"text":"Yep.","start":30.16,"end":30.56,"sentiment":"neutral","sentiment_score":0.23015505075454712},{"text":"Lovely.","start":30.56,"end":30.88,"sentiment":"positive","sentiment_score":0.43446221947669983},{"text":"And I'm discussing your personal 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Bilby","start":39.05,"end":40.57,"sentiment":"neutral","sentiment_score":0.04551577754318714}],"sentiment":"neutral","sentiment_score":0.04743523895740509,"channel":1,"num_words":8,"start":37.93,"end":40.57},{"sentences":[{"text":"Yep.","start":40.239998,"end":40.739998,"sentiment":"neutral","sentiment_score":0.054446350783109665}],"sentiment":"neutral","sentiment_score":0.054446350783109665,"channel":0,"num_words":1,"start":40.239998,"end":40.739998},{"sentences":[{"text":"Crescent, Pimpama, and my date of birth is the 1983.","start":40.57,"end":46.484997,"sentiment":"neutral","sentiment_score":0.05971819423139095}],"sentiment":"neutral","sentiment_score":0.05971819423139095,"channel":1,"num_words":10,"start":40.57,"end":46.484997},{"sentences":[{"text":"Beautiful.","start":46.855003,"end":47.335,"sentiment":"positive","sentiment_score":0.4950069785118103},{"text":"Thank you so much for that.","start":47.335,"end":48.955,"sentiment":"positive","sentiment_score":0.6023625433444977},{"text":"So before we kinda jump into things, I just wanted to double check on how things are going for you.","start":49.495003,"end":54.615,"sentiment":"neutral","sentiment_score":0.18014184460043908},{"text":"Our last conversation, you were due to finish your chemo around about March or April this year depending on how the dosages went.","start":54.615,"end":62.010002,"sentiment":"neutral","sentiment_score":0.07680284555839456},{"text":"How did that all go for you?","start":62.010002,"end":63.710003,"sentiment":"neutral","sentiment_score":0.11102337496621269}],"sentiment":"neutral","sentiment_score":0.1799236526876165,"channel":0,"num_words":57,"start":46.855003,"end":63.710003},{"sentences":[{"text":"My last dosage was on the May 1.","start":64.58,"end":67.479996,"sentiment":"neutral","sentiment_score":-0.0037687260191887617}],"sentiment":"neutral","sentiment_score":-0.0037687260191887617,"channel":1,"num_words":8,"start":64.58,"end":67.479996},{"sentences":[{"text":"Wow.","start":68.490005,"end":68.89,"sentiment":"neutral","sentiment_score":-0.03609878569841385},{"text":"It went a little bit longer.","start":68.89,"end":70.270004,"sentiment":"neutral","sentiment_score":-0.10632510545353095}],"sentiment":"neutral","sentiment_score":-0.09629277405994278,"channel":0,"num_words":7,"start":68.490005,"end":70.270004},{"sentences":[{"text":"Yeah.","start":71.08501,"end":71.245,"sentiment":"neutral","sentiment_score":-0.08691787719726562},{"text":"I had a I had a I had a, yeah, a bit of a delay.","start":71.245,"end":74.145004,"sentiment":"neutral","sentiment_score":-0.17415803174177805},{"text":"It made me sick and things like 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next week I had my last chemo.","start":78.445,"end":80.305,"sentiment":"neutral","sentiment_score":0.006518522626720369},{"text":"Had a mammogram","start":80.765,"end":81.565,"sentiment":"neutral","sentiment_score":0.035189071049292885}],"sentiment":"neutral","sentiment_score":0.01433776310560378,"channel":1,"num_words":11,"start":78.445,"end":81.565},{"sentences":[{"text":"Oh, that's","start":81.115,"end":81.915,"sentiment":"neutral","sentiment_score":0.16330228745937347}],"sentiment":"neutral","sentiment_score":0.16330228745937347,"channel":0,"num_words":2,"start":81.115,"end":81.915},{"sentences":[{"text":"and I'll 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I'm","start":144.88,"end":145.62,"sentiment":"neutral","sentiment_score":-0.00016357097774744034}],"sentiment":"neutral","sentiment_score":0.017435720350476913,"channel":1,"num_words":16,"start":139.755,"end":145.62},{"sentences":[{"text":"Yep.","start":145.51,"end":146.01,"sentiment":"neutral","sentiment_score":-0.011497510597109796}],"sentiment":"neutral","sentiment_score":-0.011497510597109796,"channel":0,"num_words":1,"start":145.51,"end":146.01},{"sentences":[{"text":"I don't have another one for about eleven months or 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yeah,","start":1754.3451,"end":1758.8201,"sentiment":"positive","sentiment_score":0.6272546172142028}],"sentiment":"positive","sentiment_score":0.6512772502043308,"channel":0,"num_words":39,"start":1748.745,"end":1758.8201},{"sentences":[{"text":"No.","start":1758.795,"end":1759.035,"sentiment":"neutral","sentiment_score":0.11871129274368286}],"sentiment":"neutral","sentiment_score":0.11871129274368286,"channel":1,"num_words":1,"start":1758.795,"end":1759.035},{"sentences":[{"text":"looking","start":1758.8201,"end":1759.14,"sentiment":"neutral","sentiment_score":0.06885947287082672}],"sentiment":"neutral","sentiment_score":0.06885947287082672,"channel":0,"num_words":1,"start":1758.8201,"end":1759.14},{"sentences":[{"text":"You've","start":1759.035,"end":1759.1951,"sentiment":"positive","sentiment_score":0.3397030234336853}],"sentiment":"positive","sentiment_score":0.3397030234336853,"channel":1,"num_words":1,"start":1759.035,"end":1759.1951},{"sentences":[{"text":"forward","start":1759.14,"end":1759.4601,"sentiment":"positive","sentiment_score":0.3904119729995727}],"sentiment":"positive","sentiment_score":0.3904119729995727,"channel":0,"num_words":1,"start":1759.14,"end":1759.4601},{"sentences":[{"text":"been","start":1759.1951,"end":1759.515,"sentiment":"positive","sentiment_score":0.5678065419197083}],"sentiment":"positive","sentiment_score":0.5678065419197083,"channel":1,"num_words":1,"start":1759.1951,"end":1759.515},{"sentences":[{"text":"to","start":1759.4601,"end":1759.62,"sentiment":"positive","sentiment_score":0.7332531809806824}],"sentiment":"positive","sentiment_score":0.7332531809806824,"channel":0,"num_words":1,"start":1759.4601,"end":1759.62},{"sentences":[{"text":"amazing,","start":1759.515,"end":1759.995,"sentiment":"positive","sentiment_score":0.6900887489318848}],"sentiment":"positive","sentiment_score":0.6900887489318848,"channel":1,"num_words":1,"start":1759.515,"end":1759.995},{"sentences":[{"text":"what 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do appreciate it.","start":1761.435,"end":1762.7151,"sentiment":"positive","sentiment_score":0.6890611350536346},{"text":"Thank you.","start":1762.7151,"end":1763.535,"sentiment":"positive","sentiment_score":0.5853258669376373}],"sentiment":"positive","sentiment_score":0.6544827123483022,"channel":1,"num_words":6,"start":1761.435,"end":1763.535},{"sentences":[{"text":"Oh, that's okay.","start":1763.2201,"end":1764.28,"sentiment":"positive","sentiment_score":0.38394272327423096},{"text":"My pleasure, Chantelle.","start":1764.42,"end":1765.62,"sentiment":"positive","sentiment_score":0.5744349360466003},{"text":"I'll let you go to enjoy the afternoon with your boys.","start":1765.62,"end":1767.9601,"sentiment":"positive","sentiment_score":0.5955335877158425},{"text":"You've got those email the email there with the advice document.","start":1768.42,"end":1771.3,"sentiment":"neutral","sentiment_score":0.2960359765724702},{"text":"Feel free to have a read through it.","start":1771.3,"end":1772.66,"sentiment":"neutral","sentiment_score":0.28579909168183804}],"sentiment":"positive","sentiment_score":0.4157997477385733,"channel":0,"num_words":36,"start":1763.2201,"end":1772.66},{"sentences":[{"text":"I've outlined advantages, disadvantages, the risks involved, and the best interest, Judy, how my recommendations may help you to meet your goal.","start":1772.66,"end":1780.635,"sentiment":"positive","sentiment_score":0.3825143744999712}],"sentiment":"positive","sentiment_score":0.3825143744999712,"channel":0,"num_words":22,"start":1772.66,"end":1780.635},{"sentences":[{"text":"Yep.","start":1781.03,"end":1781.53,"sentiment":"neutral","sentiment_score":0.04241311550140381}],"sentiment":"neutral","sentiment_score":0.04241311550140381,"channel":1,"num_words":1,"start":1781.03,"end":1781.53},{"sentences":[{"text":"And then I'll get this other email done up for you, and I'll get that choice of super form, rep from AMP for you as well.","start":1781.1749,"end":1787.735,"sentiment":"neutral","sentiment_score":0.32897967730577177},{"text":"Okay?","start":1787.735,"end":1788.235,"sentiment":"neutral","sentiment_score":0.1612948477268219}],"sentiment":"neutral","sentiment_score":0.32276912806210695,"channel":0,"num_words":27,"start":1781.1749,"end":1788.235},{"sentences":[{"text":"Yeah.","start":1788.165,"end":1788.645,"sentiment":"positive","sentiment_score":0.3548904061317444},{"text":"Cool.","start":1788.645,"end":1788.9651,"sentiment":"positive","sentiment_score":0.677240252494812},{"text":"And just the hub 24 details so I can, yeah, go","start":1788.9651,"end":1792.645,"sentiment":"neutral","sentiment_score":0.2887455048886212}],"sentiment":"neutral","sentiment_score":0.3237177855693377,"channel":1,"num_words":13,"start":1788.165,"end":1792.645},{"sentences":[{"text":"Perfect.","start":1792.4601,"end":1792.9601,"sentiment":"positive","sentiment_score":0.43742990493774414}],"sentiment":"positive","sentiment_score":0.43742990493774414,"channel":0,"num_words":1,"start":1792.4601,"end":1792.9601},{"sentences":[{"text":"when I put the ATO when I claim it through the ATO.","start":1792.805,"end":1796.025,"sentiment":"neutral","sentiment_score":0.2549127824604511},{"text":"So I think","start":1796.405,"end":1797.0,"sentiment":"neutral","sentiment_score":0.24797843396663666}],"sentiment":"neutral","sentiment_score":0.25352591276168823,"channel":1,"num_words":15,"start":1792.805,"end":1797.0},{"sentences":[{"text":"Absolutely.","start":1797.1,"end":1797.6,"sentiment":"positive","sentiment_score":0.4172302186489105},{"text":"Yeah.","start":1798.14,"end":1798.62,"sentiment":"neutral","sentiment_score":0.3174290657043457},{"text":"No worries at all.","start":1798.62,"end":1799.66,"sentiment":"positive","sentiment_score":0.39410877972841263},{"text":"I'll get those emails out to you very shortly.","start":1799.66,"end":1801.76,"sentiment":"positive","sentiment_score":0.5172986951139238},{"text":"If you have any questions about the advice once you've read it, let me know.","start":1802.195,"end":1805.075,"sentiment":"neutral","sentiment_score":0.268551296989123}],"sentiment":"positive","sentiment_score":0.36650173713763556,"channel":0,"num_words":30,"start":1797.1,"end":1805.075},{"sentences":[{"text":"And if you're happy to just take those recommendations on board, I'll just get you to sign and return it back to me.","start":1805.075,"end":1809.875,"sentiment":"positive","sentiment_score":0.35663466803405597}],"sentiment":"positive","sentiment_score":0.35663466803405597,"channel":0,"num_words":23,"start":1805.075,"end":1809.875},{"sentences":[{"text":"yep.","start":1809.64,"end":1810.14,"sentiment":"neutral","sentiment_score":0.10515228658914566}],"sentiment":"neutral","sentiment_score":0.10515228658914566,"channel":1,"num_words":1,"start":1809.64,"end":1810.14},{"sentences":[{"text":"Okay?","start":1809.875,"end":1810.375,"sentiment":"neutral","sentiment_score":0.09653706848621368}],"sentiment":"neutral","sentiment_score":0.09653706848621368,"channel":0,"num_words":1,"start":1809.875,"end":1810.375},{"sentences":[{"text":"Yep.","start":1810.28,"end":1810.78,"sentiment":"neutral","sentiment_score":0.15992556512355804},{"text":"Yep.","start":1810.92,"end":1811.32,"sentiment":"neutral","sentiment_score":0.2166796624660492},{"text":"So it does.","start":1811.32,"end":1812.06,"sentiment":"positive","sentiment_score":0.47287508845329285}],"sentiment":"positive","sentiment_score":0.35904609858989717,"channel":1,"num_words":5,"start":1810.28,"end":1812.06},{"sentences":[{"text":"Easy.","start":1812.515,"end":1812.995,"sentiment":"positive","sentiment_score":0.6568727493286133},{"text":"I hope you have a good afternoon.","start":1812.995,"end":1814.595,"sentiment":"positive","sentiment_score":0.7715653691973005},{"text":"Thank you for taking my call.","start":1814.595,"end":1816.295,"sentiment":"positive","sentiment_score":0.8484961787859598}],"sentiment":"positive","sentiment_score":0.7963433861732483,"channel":0,"num_words":14,"start":1812.515,"end":1816.295},{"sentences":[{"text":"Thanks, Dana.","start":1816.745,"end":1817.465,"sentiment":"positive","sentiment_score":0.806009829044342},{"text":"You have a good one.","start":1817.465,"end":1818.445,"sentiment":"positive","sentiment_score":0.7930216431617737}],"sentiment":"positive","sentiment_score":0.7967325534139361,"channel":1,"num_words":7,"start":1816.745,"end":1818.445},{"sentences":[{"text":"I will.","start":1818.771,"end":1819.251,"sentiment":"positive","sentiment_score":0.5331193506717682},{"text":"You too, Chantal.","start":1819.251,"end":1820.231,"sentiment":"positive","sentiment_score":0.4211437503496806},{"text":"See you later.","start":1820.291,"end":1821.111,"sentiment":"positive","sentiment_score":0.4716965655485789}],"sentiment":"positive","sentiment_score":0.46809495612978935,"channel":0,"num_words":8,"start":1818.771,"end":1821.111},{"sentences":[{"text":"Thank you.","start":1820.6649,"end":1821.485,"sentiment":"positive","sentiment_score":0.683323860168457},{"text":"Bye.","start":1821.5449,"end":1822.0449,"sentiment":"positive","sentiment_score":0.373200386762619}],"sentiment":"positive","sentiment_score":0.5799493690331777,"channel":1,"num_words":3,"start":1820.6649,"end":1822.0449},{"sentences":[{"text":"Bye.","start":1822.371,"end":1822.871,"sentiment":"neutral","sentiment_score":-0.111999973654747}],"sentiment":"neutral","sentiment_score":-0.111999973654747,"channel":0,"num_words":1,"start":1822.371,"end":1822.871}]},"summary":{"result":"success","short":"A customer named Chantal speaks with an agent named Dana about her upcoming appointment. They discuss her recent chemo and mammogram, the need for written records from the doctor and pharmacist, and her desire for a treatment plan. The agent explains the process for claiming a settlement for her medication and provides information on the necessary documents needed for the claim. They also discuss the process for claim applications and the importance of maintaining a growth eighty twenty split. The agent recommends closing off the Brighter Super account and rolling the funds into Hub twenty four to retain the AMP account for insurances, maintaining a growth eighty twenty split, and selling all of the investments that have done well. They also emphasize the importance of maintaining a growth eighty twenty split and offer recommendations for the customer."},"intents":{"segments":[{"text":"And I'm discussing your personal information. So I'll just get you to confirm for me as well your full name, your address, and date of birth I should have. Yep.","start_word":109,"end_word":138,"intents":[{"intent":"Confirm information","confidence_score":0.0652605}]},{"text":"My last dosage was on the May 1. Wow.","start_word":214,"end_word":222,"intents":[{"intent":"Discuss dosage","confidence_score":0.14089942}]},{"text":"I know last time we spoke, you were quite a bit ill, and they'd had to reduce the dosages because of that.","start_word":300,"end_word":321,"intents":[{"intent":"Adjust dosage","confidence_score":0.0133522535}]},{"text":"But I wanna get my teeth actually fixed so they're actually good and I they're maintained. Does that make sense?","start_word":715,"end_word":734,"intents":[{"intent":"Fix teeth and maintain good teeth","confidence_score":0.0060979323}]},{"text":"It is the same process as doing it for your teeth. So what you'll need to do is just the claim through your myGov account. You'll Yep. need to get the doctor and or a pharmacist to kinda give you a breakdown on the total cost. They're gonna wanna see that written down as to what the cost is that's required for, and they're gonna wanna know the reason as well.","start_word":930,"end_word":1000,"intents":[{"intent":"Discuss weight loss claim and get breakdown on cost and doctor","confidence_score":1.99179e-8}]},{"text":"The invoices need to be less than thirty days old. So if you can see the doctor or the pharmacist and see if they can sort of print out a cost on how much it costs for the drug for the time that you would need it.","start_word":1151,"end_word":1197,"intents":[{"intent":"Ask regarding cost of treatment","confidence_score":4.7224412e-7}]},{"text":"I was gonna say about 15,000. It's about 30. $32,000.","start_word":1717,"end_word":1726,"intents":[{"intent":"Discuss dental costs","confidence_score":0.0010498303}]},{"text":"what happens is that letter is provided to the fund. They organize the benefit payment form for you. They work out essentially what the tax is estimated to be, and they do they give you the money that you're entitled to, but they also kind of withhold a certain amount for the tax component. That is all added to it's all reported to the ATO.","start_word":2512,"end_word":2576,"intents":[{"intent":"Provide letter for benefit payment","confidence_score":0.000016123102}]},{"text":"They organize the benefit payment form for you. They work out essentially what the tax is estimated to be, and they do they give you the money that you're entitled to, but they also kind of withhold a certain amount for the tax component. That is all added to it's all reported to the ATO.","start_word":2522,"end_word":2576,"intents":[{"intent":"Organize tax form","confidence_score":0.023068253}]},{"text":"The the super fund has estimated how much tax should be withheld for that, and they've tried to cover that for you.","start_word":2679,"end_word":2700,"intents":[{"intent":"Cover tax withholding","confidence_score":0.32497603}]},{"text":"what if I was going to apply because it obviously, you're looking at my super fund.","start_word":2801,"end_word":2816,"intents":[{"intent":"Apply to super fund","confidence_score":0.14482692}]},{"text":"So we because we look after Hub twenty four, we can automate the sell downs, and we can also try to get the funds released earlier.","start_word":2851,"end_word":2876,"intents":[{"intent":"Automate sell downs","confidence_score":0.2912327}]},{"text":"can actually go and submit the sell downs from the super fund there. Okay.","start_word":2932,"end_word":2945,"intents":[{"intent":"Submit sell downs","confidence_score":0.9309739}]},{"text":"And that way, we can kind of help you and control the sell downs and, you know, watch the funds release. But it's up to you if you want the funds from AMP. We may just have to move some money over to AMP to cover it. That's all.","start_word":3053,"end_word":3101,"intents":[{"intent":"Control funds","confidence_score":0.21275271}]},{"text":"you possibly send me the details, like, that I'll like, of the fund, like, my policy number and bits and pieces?","start_word":3120,"end_word":3140,"intents":[{"intent":"Send policy details","confidence_score":0.10342151}]},{"text":"The other reason I wanted to have you booked in today, Chantal, is that we do also have your updated advice documents. So when we were talking late last year, you wanted to look at being able to consolidate can basically, cancel off that Brighter Super account and consolidate your funds into Hub twenty four and AMP.","start_word":3464,"end_word":3520,"intents":[{"intent":"Consolidate funds","confidence_score":0.45956305}]},{"text":"I am recommending that as of now, we do close off your Brighter Super account and roll Yep. the funds from Brighter Super into Hub twenty four and have them invested.","start_word":3736,"end_word":3766,"intents":[{"intent":"Retain apm account","confidence_score":0.018219085}]},{"text":"I am recommending that as of now, we do close off your Brighter Super account and roll Yep. the funds from Brighter Super into Hub twenty four and have them invested. We do Yep.","start_word":3736,"end_word":3769,"intents":[{"intent":"Recommend closing off and rolling yep","confidence_score":0.0024274017}]},{"text":"One of the important things is because we're not able to look at new cover until you've been clear of the breast cancer for generally six to seven years, we do have to retain the life activity and the income protection you have now. And as we Yes.","start_word":3778,"end_word":3825,"intents":[{"intent":"Retain life activity and income protection","confidence_score":0.19579679}]},{"text":"Brighter Super also only has a 132,000 of life and TPD, which AMP has a higher level for you. So in the event of a life or TPD claim, the AMP account does actually provide a greater level of cover to you. So we Yeah.","start_word":3855,"end_word":3899,"intents":[{"intent":"Discuss possible tpd claim","confidence_score":0.00004039411}]},{"text":"do want to retain the AMP fund and the hub twenty four super fund.","start_word":3901,"end_word":3914,"intents":[{"intent":"Retain amp fund","confidence_score":0.0090478845}]},{"text":"We also wanna make sure that your contributions from your employer go into your AMP account because we'll be closing off Brighter Super. So I'll give Yes.","start_word":4045,"end_word":4071,"intents":[{"intent":"Remove contributions","confidence_score":0.10608158}]},{"text":"And we will get an updated balance that they we do also wanna only retain 10,000 in the AMP account and make sure all the money is invested within hub twenty four, Yep.","start_word":4087,"end_word":4119,"intents":[{"intent":"Update balance","confidence_score":0.28583574}]},{"text":"Have we have have I had a like, have we had a loss in Super?","start_word":4197,"end_word":4211,"intents":[{"intent":"Find out about losses","confidence_score":0.0002748503}]},{"text":"I did notice that one of your investments when I was going through the research here has actually now been underperforming.","start_word":4236,"end_word":4256,"intents":[{"intent":"Report underperformance","confidence_score":0.013572499}]},{"text":"So you do have the Bennelong Australian Equities in the in your super fund, which was meant to Yes. be giving you more of an actively managed part or investment within your super. And Mhmm.","start_word":4258,"end_word":4292,"intents":[{"intent":"Sell benelong australia equities","confidence_score":0.08715136}]},{"text":"So we wanted to look at near switching that up for you as well. Mhmm. Just looking at your portfolio report here, so for the last twelve months, as much as we've seen the the volatility there, your portfolio net of fees is up 11.95%. So you're actually up doing really well. Okay.","start_word":4418,"end_word":4470,"intents":[{"intent":"Upgrade portfolio report","confidence_score":0.0022982815}]},{"text":"So when you first came on board and we gave you, obviously, the recommendations, you were recommended, you know, 10% into one investment, 9% into another, 6% into another.","start_word":4591,"end_word":4619,"intents":[{"intent":"Reduce investment costs","confidence_score":0.055263564}]},{"text":"So rebalancing the portfolio, selling investments that have done extremely well, like, say, physical gold, and also, you know, rebalancing and buying into some of the investments which might be down at the moment with the market ups and downs. Those Yep.","start_word":4656,"end_word":4697,"intents":[{"intent":"Rebalance portfolio","confidence_score":0.39862043},{"intent":"Rebalance portfolio","confidence_score":0.009485874}]},{"text":"We are removing the bank hybrids as well.","start_word":4773,"end_word":4780,"intents":[{"intent":"Remove bank hybrids","confidence_score":0.7780953}]},{"text":"it's about just cementing some of the gains that you have seen in some of the investments and spreading those gains into other areas. It helps with the compounding effect.","start_word":4896,"end_word":4925,"intents":[{"intent":"Cement gains","confidence_score":0.11671871}]},{"text":"It's the same as when you, you know, invest $10,000 and then you might put, you know, a $100 each month. By putting that money in, it's essentially being invested into the investments, and then it, you know, creates growth in income, which you keep investing back, and it compounds your returns for the future. So it's the same thing here, essentially. Does that make sense? Yes.","start_word":4927,"end_word":4993,"intents":[{"intent":"Decrease investment costs","confidence_score":0.00033522167}]},{"text":"By making the switch, you'll see there there's actually no CGT consequences. Your super fund doesn't have to account for any capital gains tax for these switches that I'm recommending, which is great. Yes.","start_word":5283,"end_word":5316,"intents":[{"intent":"Make switch recommendations","confidence_score":0.06934757}]},{"text":"If they don't, we'll make sure that's updated to reflect for you as well. Okay? Yeah.","start_word":5658,"end_word":5673,"intents":[{"intent":"Update information","confidence_score":0.09448358}]},{"text":"I'm pretty sure I think you did that about, like, when I got diagnosed with breast cancer because if anything I'm happened, pretty like sure we did. yeah.","start_word":5674,"end_word":5701,"intents":[{"intent":"Explain situation","confidence_score":0.0030832929}]},{"text":"we'll just keep following up with them and make sure that that always applied correctly. And, Yep.","start_word":5784,"end_word":5800,"intents":[{"intent":"Explain process","confidence_score":0.11927751}]},{"text":"I've outlined advantages, disadvantages, the risks involved, and the best interest, Judy, how my recommendations may help you to meet your goal. Yep.","start_word":5936,"end_word":5958,"intents":[{"intent":"Recommendations","confidence_score":0.0005855557},{"intent":"Inquire about benefits","confidence_score":0.00062544976}]}]},"sentiments":{"segments":[{"text":"Hi, Chantal. This is Dana. How are you this afternoon? Good day. I'm so sorry. My phone didn't even ring. I do apologize. Oh, that's absolutely okay.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.08025500923395157},{"text":"It's not an issue at all.","start_word":27,"end_word":32,"sentiment":"positive","sentiment_score":0.34834805130958557},{"text":"I did also send you a text message so you can just ignore that message when it pops through to you.","start_word":33,"end_word":53,"sentiment":"neutral","sentiment_score":0.22685383260250092},{"text":"It's all good.","start_word":54,"end_word":56,"sentiment":"positive","sentiment_score":0.5160661935806274},{"text":"Yeah. I got that.","start_word":57,"end_word":60,"sentiment":"neutral","sentiment_score":0.3083497881889343},{"text":"Thank you so much.","start_word":61,"end_word":64,"sentiment":"positive","sentiment_score":0.680820643901825},{"text":"That's okay. Before we sort of jump into the call, I do have to let you know that, Chantal, that we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Yep. That's fine. Yep.","start_word":65,"end_word":107,"sentiment":"neutral","sentiment_score":0.14291633665561676},{"text":"Lovely.","start_word":108,"end_word":108,"sentiment":"positive","sentiment_score":0.43446221947669983},{"text":"And I'm discussing your personal information. So I'll just get you to confirm for me as well your full name, your address, and date of birth I should have. Yep. It's Shantel Lee. His last 32 Bilby Yep. Crescent, Pimpama, and my date of birth is the 1983.","start_word":109,"end_word":156,"sentiment":"neutral","sentiment_score":0.10215570777654648},{"text":"Beautiful. Thank you so much for that.","start_word":157,"end_word":163,"sentiment":"positive","sentiment_score":0.5743643641471863},{"text":"So before we kinda jump into things, I just wanted to double check on how things are going for you. Our last conversation, you were due to finish your chemo around about March or April this year depending on how the dosages went. How did that all go for you? My last dosage was on the May 1. Wow. It went a little bit longer. Yeah. I had a I had a I had a, yeah, a bit of a delay. It made me sick and things like that. So Yeah. Yeah. but, Wow. yeah, next week I had my last chemo. Had a mammogram Oh, that's and I'll just fantastic. announce today. So yeah. No. Yep. I'm coming at the other side of it. So Oh, fantastic.","start_word":164,"end_word":291,"sentiment":"neutral","sentiment_score":0.02480173297226429},{"text":"I'm so happy to hear. That's excellent.","start_word":292,"end_word":298,"sentiment":"positive","sentiment_score":0.4894829988479614},{"text":"yeah. I know last time we spoke, you were quite a bit ill, and they'd had to reduce the dosages because of that. And you'd had some issues as well, so I'm glad you kindly got through. And did everything go okay today with the mammogram and the Mhmm. I get those results back next week. There is a yep. I yeah. There is a SIS, but I don't think it's I think it was there last time. I'm pretty sure. I'm not yeah. I can't a 100% remember, but Yep. Yeah.","start_word":299,"end_word":390,"sentiment":"neutral","sentiment_score":0.01538971510624675},{"text":"I'll get you on a phone call with them next week so so I get Beautiful. those results. Fantastic. Yeah. We'll cross our fingers. It's all gonna be cut fine, and, yeah, you'll get good results.","start_word":391,"end_word":426,"sentiment":"positive","sentiment_score":0.48367729783058167},{"text":"And now you've just gotta, you know, have those updates and checkups for the next I think it was five years or six years they make you have those checkups for? Yeah. And I'm I'm I'm actually at yearly appointments now with the breast surgeons. So I'm Yep. I don't have another one for about eleven months or so. Okay. So that's and then, yeah, my last oncology is at the May. Yep. And I don't know I don't know if I see if I see them in three months. I'm not too sure. I I think that might be the last one. So Yeah. yeah. But anyway, yeah, that's that's where I'm at. But then I Oh, that's yeah.","start_word":427,"end_word":546,"sentiment":"neutral","sentiment_score":0.0010228782193735242},{"text":"beautiful.","start_word":547,"end_word":547,"sentiment":"positive","sentiment_score":0.3638162314891815},{"text":"I don't know if my notes so I spoke to your admin. She was lovely, by Yes. the way, your new admin lady. Yeah. Just really Isn't she lovely?","start_word":548,"end_word":576,"sentiment":"neutral","sentiment_score":0.08548624068498611},{"text":"I love Michelle. She's beautiful.","start_word":577,"end_word":581,"sentiment":"positive","sentiment_score":0.38591814041137695},{"text":"yeah. So we're having a good chat, but my tooth broke. Yeah. And now I'm gonna go and get that sorted. That's my thing. Oh, yes. I believe the notes here that Michelle left for me said that you also wanted to sort of catch up about possibly claiming Compassionate Grounds, trying to get some money out of super just so you're able to help with the medication that you need at the moment. Is that right? Yeah. So it's a two part. It was a from, obviously, my dental work because Yeah.","start_word":582,"end_word":674,"sentiment":"neutral","sentiment_score":0.008299427106976509},{"text":"my teeth obviously deteriorated, obviously, for pregnancy into, like, the gallbladder issue into the whole breast cancer and going through chemo.","start_word":675,"end_word":695,"sentiment":"negative","sentiment_score":-0.5931083559989929},{"text":"So Yeah.","start_word":696,"end_word":697,"sentiment":"neutral","sentiment_score":-0.27639758586883545},{"text":"I do need to get some, like, obviously, with my tooth broken.","start_word":698,"end_word":709,"sentiment":"negative","sentiment_score":-0.35186803340911865},{"text":"That's a major part. Yes.","start_word":710,"end_word":714,"sentiment":"neutral","sentiment_score":-0.22743669152259827},{"text":"But I wanna get my teeth actually fixed so they're actually good and I they're maintained.","start_word":715,"end_word":730,"sentiment":"positive","sentiment_score":0.3729008734226227},{"text":"Does that make sense? Yes. Yeah.","start_word":731,"end_word":736,"sentiment":"neutral","sentiment_score":0.22114412486553192},{"text":"So Absolutely.","start_word":737,"end_word":738,"sentiment":"positive","sentiment_score":0.3875052332878113},{"text":"I've got a I think a treatment plan on Saturday, like, eight you know, I've just got one so far to get the works done. And Yep. then a part of that was for reconstruction surgery. I've gotta lose weight. I've gotta drop Right. I've gotta lose, I think, 36 kilos in about well, I wanna try and do it in about a twelve month period at Yep. for Okay. reconstruction surgery. So therefore, I was talking to her about having having that money there. So I've got a twelve month plan on Majaro so I can drop that wait for reconstruction surgery. So that Yep. was so it's two parts to it, I suppose. Oh, Yeah. No. Absolutely. So, essentially, I had I have had a bit of a look around because I know compassionate grounds is claimable for any kind of medical procedures or treatments that you're unable to pay for out of your back pocket. And it Yep. looks like they're happening have been successful claims for the for the purposes of getting those sorts of the drugs that are required for weight loss for those reasons. Yep. It is the same process as doing it for your teeth. So what you'll need to do is just the claim through your myGov account. You'll Yep. need to get the doctor and or a pharmacist to kinda give you a breakdown on the total cost. They're gonna wanna see that written down as to what the cost is that's required for, and they're gonna wanna know the reason as well. So just letting the ATO know as part of the application that you need this much money to be able to purchase a drug to undergo you know, get the weight loss that you need, I think, over 30 kilos, you said. Within twelve months, whether you're able to have that reconstruction surgery due to, you know, effects Yep. of going through the cancer treatment there. So Yep. it looks like they have been claimed to have gone through for it. It is all done through your myGov account because it is done through the ATO directly. But what I would be doing is going and getting as much evidence as possible. So they're probably gonna wanna see, bank statements to show that you don't have a lot of money in savings. They're gonna want an invoice or a statement showing how much it's gonna cost for the treatment. Yep. The invoices need to be less than thirty days old. So if you can see the doctor or the pharmacist and see if they can sort of print out a cost on how much it costs for the drug for the time that you would need it. Because that's the that's the only other thing. Because when I was doing it when I did a bit of research, I did it through ChatGPT and, like, look, this is not every case. But ChatGPT, Yeah. specifically with Medaro, it says that, obviously, you start on, like, a two and a half milligram dosage, and then it Mhmm. depends you may they look at increasing that over a period of time to lose, like, the weight, which Yep. can cost, like, I think, like, ten milligrams or something or even twelve milligrams. So and, obviously, when you go up in milligrams, therefore, the cost goes up. Yeah. Yeah. You know what I That's mean? what I So read I as well. Yeah. you know what I mean? So I do like, I had that breakdown with I've only tracked GPT, but, no, I Yeah. I'm my GP at the moment is away until, I think, next week, until the May 20 or something like that. She's on holidays at Yep. the moment. Yep. So I will go and see her because I'll need to, obviously, like, a script for it. And Yes. and, yeah, and I do need I don't want it to shop around anyway for pricing in regards to how much it would cost because I've heard that depending on what chemist you go to, depending on the cost. You know what I'm saying? Yeah. Yeah. Absolutely. And, look, this the everything I've read is the same. It's saying that depending on the dosage, Yep. depending on how much it's gonna cost, but it can be anywhere from sort of from what I can see, but 2 to $400 on a monthly basis for the smaller dosages. And that was at $700 per month for a higher dosage as well. Yes. Exactly. That's Yeah. what I mean. And Wow. then it's like you know what I mean? Like, so you you don't know if you're gonna need that or not. But I suppose Yep. you just in the worst case scenario, I'm assuming, because I don't wanna Yep. be left short and then not being able to afford the treatment to lose Yeah. the weight for the you know what I mean?","start_word":739,"end_word":1572,"sentiment":"neutral","sentiment_score":-0.023503904760205488},{"text":"Because then it's pointless, and it was Yeah. just a waste of time.","start_word":1573,"end_word":1585,"sentiment":"negative","sentiment_score":-0.4737604260444641},{"text":"So it's just it is Yeah. it is hard, but, yeah, I I get what you're saying. I've but, yeah, that's I I am looking I do have the treatment plan for the my teeth. Get this right. Yeah. I've got I've got already got two missing teeth. So at the back, like, there's one on one side and one Yeah. on the other side. And then in my front, it's been feeding things. So I I I thought I'm just gonna see what it what it comes back with the whole thing. Right? For an implant Yeah. in, like, two missing well, the three three implants. I think it's three crowns, some fillings. Do you know how much I got quoted? I 30 wanna say around about what? No way. I was gonna say about 15,000. It's about 30. $32,000. Wow. That's a lot, And isn't I was it? and I'm like, I just went, yeah. Nah. I said, you can take those two implants off. Because I said, I've already I've had them missing for a while now. I'm not really missing them. I said it's just Yep. my front cheeks, obviously, that I wanna, like, get done, like, ASAP. Yeah. And then so they took that off. So therefore, now it's come down to about 11 it was just shy of $12,000. Yeah. Okay. Yep. Wow. So yep. So that's that's the quote that I've got. I've the the treatment Yeah. Wow. And Incredible.","start_word":1586,"end_word":1832,"sentiment":"neutral","sentiment_score":-0.04290105337616403},{"text":"I was because I was like, $32,000 is a very big chunk out of my super that I'm not willing to take out Yeah.","start_word":1833,"end_word":1856,"sentiment":"negative","sentiment_score":-0.3539503216743469},{"text":"for my for the for the teeth. I said the the other two can stay missing. That's not causing Yeah. me an issue. Yeah. It's Yeah. for my front teeth and ensuring that I have the proper care and fillings and things like that so I can keep my teeth the way they are. Like, just your Yes. teeth are better than something else. You know what I mean? So it's Yeah. just really getting get back to being good again, and that's what I want. So and that's gonna cost me Yeah. 12,000 currently. Okay. Yeah. No. Understandable. Well, you can do it one of two ways. So you could just sort of to get the the dental work done now, you could put that claim through via myGov account as soon as possible with the quotes that you have so you can look to get that work done. It also works out well-to-do it that way because you're essentially going to the claim of applying for smaller amounts over a period of time. So if you were to claim to everything at once and you say you have to take out a a big chunk of $50,000 in one big lump sum, that can Yep.","start_word":1857,"end_word":2063,"sentiment":"neutral","sentiment_score":0.11423277854919434},{"text":"have a greater effect in your super now.","start_word":2064,"end_word":2071,"sentiment":"positive","sentiment_score":0.38528838753700256},{"text":"Whereas if you claimed that 12,000 now and then, you know, in a few months time when you're all in a few weeks or a few months time when you're able to get the quotes for the the drug for the weight loss, then you claim against that and try to have it approved in that kinda order. You are sort of taking money out at different increments throughout the year. So it is kind of whilst not, you know, having a huge So effect in I your didn't sleep, know but it is yeah. taking I didn't smaller know how amounts. that worked, actually. Because I didn't know Yeah. if you could only claim, like, so much in one in a like, let's say a twelve month period or or I didn't know what Mhmm. the period was. So I just didn't know if there was, like, a a cap on it. Like, you can only claim once per financial year or something along those lines. Yep. Yeah. No. There's not. So with Compassionate Ground, there's not.","start_word":2072,"end_word":2249,"sentiment":"neutral","sentiment_score":-0.05241372063755989},{"text":"You can actually do more than one claim.","start_word":2250,"end_word":2257,"sentiment":"positive","sentiment_score":0.3810516595840454},{"text":"There's no limit to how much you can claim within that that twelve month period. If Okay. you're claiming hardship, there are there are limits. It's once per Okay. financial year, essentially, so once per every twelve month period. But when it comes to Compassionate Grounds, because it's a medical, they don't have any real limit on how often you can claim. So you can do a smaller claim now and then another smaller claim down the track and then another claim down the track if you need it as well. It is really important to note that the money that comes up because you're under the age of 60, when the funds are taken out, they are added to your taxable income. However, the the fund does work out the tax and tries to sort of cover that for you. So it is added to your taxable income for the year, but you don't have to account for that. You don't pay tax much for your tax return, if that makes sense. Okay. Yeah. Now that's Yeah. so Yeah. So yeah. my my So it when might be worse it might be worse doing one now and then yeah. one after the June 30. Yeah. Yeah. I mean, what happens is when the when the ACO have the letter to say it's all been approved, they send that to you, but they also provide a copy to your super fund. If not, we can always help you to get a copy. Essentially, Yes. what happens is that letter is provided to the fund. They organize the benefit payment form for you. They work out essentially what the tax is estimated to be, and they do they give you the money that you're entitled to, but they also kind of withhold a certain amount for the tax component. That is all added to it's all reported to the ATO. So at tax time, when you go to do your tax return, you'll have a section where it's got, you know, extra money withdrawn from super or early release. And the the funds that you've withdrawn will be added in there, and they should also have a section for how much tax is being withhold. So Yes. we'll see Okay. if you claim, say, would get receive 12,000, that $12,000 is added to your taxable income for the year, your total taxable income, but it's not assessable taxable income. So they won't make you Yep. pay extra tax on your tax return. The the super fund has estimated how much tax should be withheld for that, and they've tried to cover that for you. There have been instances in the past where they haven't held enough. There may be a bill that comes out of it, so we do like to make sure you're aware that that could be a possibility in Yep. a very Yep. worst case scenario, but the tax the, you know, the the super fund tend to tend to withhold a higher amount of tax. So, generally, it's up to 22%, and they tend to try and hold the higher amount of tax to cover you on that scenario. Okay? Yeah. Yeah. Okay. Cool. Yeah. What's All the so good. what if I was going to apply because it obviously, you're looking at my super fund. Would I be taking it out of AMP? Is that what you suggest? So I would honestly suggest you try to do it out of, Hub twenty four just because it's a lot easier. So we because we look after Hub twenty four, we can automate the sell downs, and we can also try to get the funds released earlier. So what would happen is once HUB twenty four get the the release letter to say that you've got this money, We'll we'll help you with the bank account form to make sure your bank account is nominated. They do a bit of a security check to confirm your bank details, and then we Yep. can actually go and submit the sell downs from the super fund there. Okay. With Hub twenty four and the adviser platforms, once we submit those sell downs, if you need that money fairly quickly, we can once they submit those sell downs, if you need that money fairly quickly, we can also make a call to the fund and let them know, hey. We need this money ASAP. So long as you're not Yep. withdrawing and you won't be more than 80% of your balance, they can tend to help release the funds a little bit faster for you. So it would be easier to do it from Hub twenty four just to make it a bit easier for you. And that way, we can kind of help you and control the sell downs and, you know, watch the funds release. But it's up to you if you want the funds from AMP. We may just have to move some money over to AMP to cover it. That's all. Oh, no. No. It's okay. I was just wanting Yeah. to know which one is better. Could Yeah. you possibly send me the details, like, that I'll like, of the fund, like, my policy number and bits and pieces? I'm sure I'm gonna need to have all that Yeah. information when I go for it, if that's okay. Yeah. Absolutely. I can do up an email shortly for you that has all that information.","start_word":2258,"end_word":3175,"sentiment":"neutral","sentiment_score":0.047981059466831566},{"text":"Not a problem at all. Yeah. Awesome.","start_word":3176,"end_word":3182,"sentiment":"positive","sentiment_score":0.3829716742038727},{"text":"Yeah.","start_word":3183,"end_word":3183,"sentiment":"neutral","sentiment_score":0.3303447961807251},{"text":"Because Excellent.","start_word":3184,"end_word":3185,"sentiment":"positive","sentiment_score":0.5008639693260193},{"text":"I I just didn't know which one. So, yeah, I'll No. That's I'll do that. okay. Yeah. I don't think I'll need early release, like, of the fund because I think yeah. I need to, yeah, I need to let my body heal a little bit after the chemo too because I've gotta speak to my oncologist at the May to get a letter to state that I'm okay for treatment for, like, Yeah. dental work because of just with, like, bouncing back and all that sort of stuff. So it's not Yes. gonna happen in the next in the next well, it might be in the next sort of four to five weeks maybe, but I don't Okay. I can't say it any sooner than that. So Yeah. yeah. No. That's okay. Well, once it all kinda goes through, it can take a couple of weeks for it can take a few weeks for the ATO to complete the approval as well. So if you were to get all Yep. the documentation together, try to seek the approval now. Yep. That way, hopefully, the approval comes through, the funds come out, and then you're able to kind of make that appointment for yourself when your oncologist approves it. Yeah. Yeah. Yeah. That's what I was thinking too. Yeah. No. Perfect. All good. Yeah. Was there any other questions in relation to the compassionate grounds release or anything else I can send through? A little bit of information on what we've kinda covered for you if you like just to kind of break it down. Yeah.","start_word":3186,"end_word":3451,"sentiment":"neutral","sentiment_score":0.0009198657567857912},{"text":"That'd be good. Thank you.","start_word":3452,"end_word":3456,"sentiment":"positive","sentiment_score":0.4500992000102997},{"text":"Yep. That's okay. That's not a problem. The other reason I wanted to have you booked in today, Chantal, is that we do also have your updated advice documents. So when we were talking late last year, you wanted to look at being able to consolidate can basically, cancel off that Brighter Super account and consolidate your funds into Hub twenty four and AMP. So I have completed the advice for you as well. Is it okay if I run through that now for you as well? Yep. Yep. Absolutely. I'm just Yeah. I'm just with my my son at soccer. So That's I'll just get okay. I'll That's just alright. I didn't have to walk him in, but I can I'll be with you in two seconds. Yeah. You're right. You let me know when. Not a problem at all. Alright. I'm just gonna take you off. Alright. Ollie, can you wake him up? He's sleeping. Oh, there's kids there. Yeah. Absolutely. Alright.","start_word":3457,"end_word":3620,"sentiment":"neutral","sentiment_score":0.11877774983281042},{"text":"Yes. It's totally better now. I'm good.","start_word":3621,"end_word":3627,"sentiment":"positive","sentiment_score":0.5544565916061401},{"text":"Yeah. I'm Oh, good god. now.","start_word":3628,"end_word":3633,"sentiment":"neutral","sentiment_score":0.23770904541015625},{"text":"Yeah. Perfect.","start_word":3634,"end_word":3635,"sentiment":"positive","sentiment_score":0.45205020904541016},{"text":"Now I did email you a copy of the document. I know with you being out and about at the moment, it might be a bit hard to read the documents. So when you've got some time later, if you check your emails and sort of run your eyes over the document, it'll give you a clear outline of the recommendations there. But Yes. we also kind of noted this year that we've seen some changes to the way the markets are reacting, and we wanted to do a bit of an investment switch for you as well. So Mhmm. I am recommending that as of now, we do close off your Brighter Super account and roll Yep. the funds from Brighter Super into Hub twenty four and have them invested. We do Yep. wanna retain the AMP account for the insurances. One of the important things is because we're not able to look at new cover until you've been clear of the breast cancer for generally six to seven years, we do have to retain the life activity and the income protection you have now. And as we Yes. kinda went through, Brighter Super doesn't have any income protection. It's only in the A and P funds. So we wanna keep the best level of protection we can. Brighter Super also only has a 132,000 of life and TPD, which AMP has a higher level for you. So in the event of a life or TPD claim, the AMP account does actually provide a greater level of cover to you. So we Yeah. do want to retain the AMP fund and the hub twenty four super fund. Sorry. Do you want me to stop? I'm so sorry. No. No. We're just crossing around, and I'll just the cars are like the the Oh, you're boys that right. were going You across the road in front of the cars are like, come on, boy. you're right. You let me know if you need No. to stop. No. I'm It's across not a now. problem. I'm I'm you've got my under. Okay. So yeah. I think, yeah, Bryce said we'll we'll get rid of that one. We're rolling Yeah. it into hub 24. We're gonna keep Correct. AMP for six years or so because of the Correct. insurances that have been clear. Yeah. Yeah. I see. I We was seeing. wanna I was make seeing. no. No. You're good, honestly. We also wanna make sure that your contributions from your employer go into your AMP account because we'll be closing off Brighter Super. So I'll give Yes. you the information for the AMP account so you can have those contributions removed across. And we will get an updated balance that they we do also wanna only retain 10,000 in the AMP account and make sure all the money is invested within hub twenty four, Yep. only keeping a small amount in AMP to retain the insurances. And then every year, we'll look at the balance in the AMP SIG super account and transfer everything other than 10,000 over. We'd like to leave 10,000 because it covers your insurance premiums. It also leaves the minimum they require, but it also does account for market ups and downs as well, which is kind of what we've been seeing this year. Okay? Yep. Yep. Yeah. Have we have have I had a like, have we had a loss in Super? No. You've actually been doing quite well. Let me just actually pull up the report for you. I can give you an updated report.","start_word":3636,"end_word":4235,"sentiment":"neutral","sentiment_score":0.04816520556807518},{"text":"I did notice that one of your investments when I was going through the research here has actually now been underperforming.","start_word":4236,"end_word":4256,"sentiment":"negative","sentiment_score":-0.3566952645778656},{"text":"So you do have the Bennelong Australian Equities in the in your super fund, which was meant to Yes. be giving you more of an actively managed part or investment within your super. And Mhmm. Benelon have anywhere from 20 to 30 different investment options. But they've been underperforming a little bit this year, so we wanted to make sure that we got rid of them. And I'm recommending as part of this advice document that we sell all of the Bennelong Australian equities, and we move you into the Alfiniti share Australian equities investment. Again, Mhmm. that is still an actively managed fund.","start_word":4257,"end_word":4360,"sentiment":"neutral","sentiment_score":0.02266882359981537},{"text":"It's actually cheaper than Bennelong, so it's saving you an investment fees, which is really important, making your fees cheaper.","start_word":4361,"end_word":4380,"sentiment":"positive","sentiment_score":0.4668132662773132},{"text":"Yep. And the Ofinity actually hold anywhere from 30 to 35 different investment options.","start_word":4381,"end_word":4394,"sentiment":"neutral","sentiment_score":0.29908090829849243},{"text":"So it actually is a little bit cheaper for you, giving you more diversification.","start_word":4395,"end_word":4408,"sentiment":"positive","sentiment_score":0.45448440313339233},{"text":"It hasn't been underperforming the way Bennelong has. Yep. So we wanted to look at near switching that up for you as well. Mhmm. Just looking at your portfolio report here, so for the last twelve months, as much as we've seen the the volatility there, your portfolio net of fees is up 11.95%.","start_word":4409,"end_word":4462,"sentiment":"neutral","sentiment_score":0.16672483086586},{"text":"So you're actually up doing really well. Okay. Cool. That's good.","start_word":4463,"end_word":4473,"sentiment":"positive","sentiment_score":0.4799107015132904},{"text":"Yeah. Because I didn't know, like, with, you know, with the war going on and, you know, Yes. the lock, you know, the stock market, all that sort of stuff. Yeah. It all had this effect, and I just didn't know what was happening with it. Obviously yeah. Yeah. Yeah. No. Definitely, I can safely say I've been watching it for you. I wanted to get this document up to date Yep. and make sure we have the investments which in there for you so it all kind of coincides together Mhmm. and make sure we get rid of those underperforming investments there. We're also gonna do a bit of a rebalance for you as well. So when you first came on board and we gave you, obviously, the recommendations, you were recommended, you know, 10% into one investment, 9% into another, 6% into another.","start_word":4474,"end_word":4618,"sentiment":"neutral","sentiment_score":0.03815629333257675},{"text":"Well, over time, some of those investments perform better than others do.","start_word":4619,"end_word":4630,"sentiment":"positive","sentiment_score":0.35343629121780396},{"text":"So it's really Yep.","start_word":4631,"end_word":4634,"sentiment":"neutral","sentiment_score":0.10765303671360016},{"text":"important that we're not, you know, allowing you to allowing your portfolio to overexpose you to certain types of risk.","start_word":4635,"end_word":4654,"sentiment":"negative","sentiment_score":-0.44382745027542114},{"text":"Yes. So rebalancing the portfolio, selling investments that have done extremely well, like, say, physical gold, and also, you know, rebalancing and buying into some of the investments which might be down at the moment with the market ups and downs.","start_word":4655,"end_word":4695,"sentiment":"neutral","sentiment_score":0.08588583767414093},{"text":"Those Yep. sorts of things provide you with a benefit as well.","start_word":4696,"end_word":4707,"sentiment":"positive","sentiment_score":0.4861035645008087},{"text":"So, essentially, when you're looking at this at page 21, you'll see I've got a list of investments that we're gonna sell off some of the investments of. We're gonna Mhmm. rebalance your battery and lithium tax. You got a little bit too much of that at the moment. We're gonna get Mhmm. rid of all of the Australian equities with the Bennelong investment there. We are removing the bank hybrids as well. They are being phased out by the government as an investment, so I'm selling all of those and putting the Mhmm. money into some bonds for you. So bonds are very much defensive investments. They're income producing, but the investments that we're selling are gonna Mhmm. be phased out. So we either sell them now when we can or we're gonna have to down the track. That is a kind of change while we're making those changes to your portfolio now. Yep. And then your physical gold has done extremely well, but you do hold a bit too much physical gold. So selling some of that often just rebalancing you back as well. So Okay.","start_word":4708,"end_word":4895,"sentiment":"neutral","sentiment_score":-0.052118562161922455},{"text":"it's about just cementing some of the gains that you have seen in some of the investments and spreading those gains into other areas. It helps with the compounding effect.","start_word":4896,"end_word":4925,"sentiment":"positive","sentiment_score":0.41648706793785095},{"text":"It's the same as when you, you know, invest $10,000 and then you might put, you know, a $100 each month. By putting that money in, it's essentially being invested into the investments, and then it, you know, creates growth in income, which you keep investing back, and it compounds your returns for the future. So it's the same thing here, essentially. Does that make sense? Yes. Yep. Yeah.","start_word":4926,"end_word":4994,"sentiment":"neutral","sentiment_score":0.11699442565441132},{"text":"So it'll be good.","start_word":4995,"end_word":4998,"sentiment":"positive","sentiment_score":0.4936781823635102},{"text":"We'll close out Brighter Super, move your contributions to AMP, keep the hub 24 open, take out roughly about $500 from AMP. We'll leave 10,000 behind, and all the money from Brighter Super will also be invested in Hub twenty four. We'll do a bit Mhmm. of a quick investment switch there for you to make sure your investments are working and in line with your risk profile, which was essentially growth. We wanted Yep. to make sure that you still have that growth eighty twenty split there for you, and then we'll make sure we do some catch ups down the track as well, just making sure that everything stays in line with your goals and that we alter the portfolio as we have been doing to make sure that it's working harder for you. Does that make sense? Yep. Yep. Yeah. Yep.","start_word":4999,"end_word":5142,"sentiment":"neutral","sentiment_score":0.14717741310596466},{"text":"Beautiful.","start_word":5143,"end_word":5143,"sentiment":"positive","sentiment_score":0.4631364345550537},{"text":"So I'll I'll get I'll contact, and I'll get that filled out tomorrow when I get Yeah. back to work in Absolutely. getting that, yeah, that's super close and give them the and, yeah, opt for the a and p one. Yeah. Not a problem at all. I'll get the AMP Choice of Superform for you so you have those details. I can grab that, and I'll try to attach this to the email this afternoon there for Yep. you so you have that information just to hand to your employer to make it easier for you. Okay?","start_word":5144,"end_word":5241,"sentiment":"neutral","sentiment_score":0.18737222254276276},{"text":"Excellent. Thank you very Excellent. much. That's okay.","start_word":5242,"end_word":5249,"sentiment":"positive","sentiment_score":0.5907306671142578},{"text":"The only other thing just to sort of point out is it's important that I do make you aware, when we do switch investments within five super, there's also capital gains tax.","start_word":5250,"end_word":5281,"sentiment":"neutral","sentiment_score":-0.005029445979744196},{"text":"By making the switch, you'll see there there's actually no CGT consequences. Your super fund doesn't have to account for any capital gains tax for these switches that I'm recommending, which is great. Yes. And the investment fees the investment fees essentially is expected to save you another $84 for the year. And then once we close off Friday, so for that, it's also saving you about $364 in insurance premiums as well.","start_word":5282,"end_word":5354,"sentiment":"positive","sentiment_score":0.5377058982849121},{"text":"So it's more money left inside super working for you, Not. which is important. Not. Yeah. Yeah. Yeah. And then all up there, the newer portfolio, the changes that we're making Absolutely.","start_word":5355,"end_word":5386,"sentiment":"neutral","sentiment_score":0.13957974314689636},{"text":"have seen a greater performance over the past couple of years.","start_word":5387,"end_word":5397,"sentiment":"positive","sentiment_score":0.42623382806777954},{"text":"So when we look at the three funds the way you were invested, those funds are averaging around about 12.69%.","start_word":5398,"end_word":5417,"sentiment":"neutral","sentiment_score":0.3111273944377899},{"text":"With the newer recommendations we're making, it's averaged about 15.1%. So Okay. the newer recommendations can put you in a better position if markets react the way. If you are able to get that 15% on a yearly basis over the next five to ten years, it can actually put you in a much greater position moving forward as well.","start_word":5418,"end_word":5477,"sentiment":"positive","sentiment_score":0.5056528449058533},{"text":"So yeah. Yeah. Okay.","start_word":5478,"end_word":5481,"sentiment":"neutral","sentiment_score":0.2305884063243866},{"text":"Awesome.","start_word":5482,"end_word":5482,"sentiment":"positive","sentiment_score":0.4120543897151947},{"text":"Yeah. I Oh, like it. good. Yeah. Yes. Because I think I'm gonna I'm thinking when it's about 20. I think all up with the the two things is about 20,000. So just Yep. so you're Yep. aware of what may be coming out. Yeah. But honestly, That's I absolutely still might do it fine. in I might do it into Yeah. two what tells you. I think that's a good idea. Yep. Yep. Absolutely. Take it out in smaller increments over a period of time. So you're taking a little Yep. bit now, a little bit down the track, and in between, you're allowing your portfolio time to recover slightly as well, which is really important. Yeah. No. That's Yes. cool. I have also in that document, just to let you know, I'm making the recommendation. Obviously, your beneficiary inside hub twenty four is appropriate. You want it to be a 100% sale. My team Yes. will just go back and check with AMP to confirm that they have the beneficiary nominated the same. If they don't, we'll make sure that's updated to reflect for you as well. Okay? Yeah. I'm pretty sure I think you did that about, like, when I got diagnosed with breast cancer because if anything I'm happened, pretty like sure we did. yeah. Yeah. But, We like, definitely it's alright. I'll did take the opt a look at in. double check, but I think Yeah. I think everything was all the ducks were in a row at that point in Yeah. time. Yeah. I remember we opted in, and I remember we did send the beneficiaries off. We just haven't been able to clarify with AMP if But they Of have course, applied she doesn't. them or not. They've been a bit slow. So Yep. we'll just keep following up with them and make sure that that always applied correctly. And, Yep. yeah, just make sure every all those ducks remain in a row for you. And as Yep. things need to change, we'll make sure they change. Okay? Yep.","start_word":5483,"end_word":5828,"sentiment":"neutral","sentiment_score":0.08828944053953093},{"text":"Beautiful. That sounds good. Oh, Thank it's you, really Dana. good to see you on the other side. Honestly, it's been my pleasure. Thank you for allowing me the chance to help you out. It's been an absolute pleasure to do the research and update the advice and, yeah, No. looking You've forward been to amazing, what we can and do I moving do forward. I do appreciate it. Thank you. Oh, that's okay. My pleasure, Chantelle. I'll let you go to enjoy the afternoon with your boys.","start_word":5829,"end_word":5916,"sentiment":"positive","sentiment_score":0.5731440782546997},{"text":"You've got those email the email there with the advice document. Feel free to have a read through it.","start_word":5917,"end_word":5935,"sentiment":"neutral","sentiment_score":0.29568278789520264},{"text":"I've outlined advantages, disadvantages, the risks involved, and the best interest, Judy, how my recommendations may help you to meet your goal.","start_word":5936,"end_word":5957,"sentiment":"positive","sentiment_score":0.35336315631866455},{"text":"Yep. And then I'll get this other email done up for you, and I'll get that choice of super form, rep from AMP for you as well. Okay?","start_word":5958,"end_word":5985,"sentiment":"neutral","sentiment_score":0.31212097885353224},{"text":"Yeah. Cool.","start_word":5986,"end_word":5987,"sentiment":"positive","sentiment_score":0.5160653591156006},{"text":"And just the hub 24 details so I can, yeah, go Perfect. when I put the ATO when I claim it through the ATO. So I think Absolutely. Yeah.","start_word":5988,"end_word":6016,"sentiment":"neutral","sentiment_score":0.28779783844947815},{"text":"No worries at all. I'll get those emails out to you very shortly.","start_word":6017,"end_word":6029,"sentiment":"positive","sentiment_score":0.4767282605171203},{"text":"If you have any questions about the advice once you've read it, let me know.","start_word":6030,"end_word":6044,"sentiment":"neutral","sentiment_score":0.2746380567550659},{"text":"And if you're happy to just take those recommendations on board, I'll just get you to sign and return it back to me.","start_word":6045,"end_word":6067,"sentiment":"positive","sentiment_score":0.3534747064113617},{"text":"yep. Okay? Yep. Yep.","start_word":6068,"end_word":6071,"sentiment":"neutral","sentiment_score":0.1422039419412613},{"text":"So it does. Easy. I hope you have a good afternoon. Thank you for taking my call. Thanks, Dana. You have a good one. I will. You too, Chantal. See you later. Thank you. Bye.","start_word":6072,"end_word":6106,"sentiment":"positive","sentiment_score":0.6575406789779663},{"text":"Bye.","start_word":6107,"end_word":6107,"sentiment":"neutral","sentiment_score":0.24998536705970764}],"average":{"sentiment":"neutral","sentiment_score":0.07693189912683823}}}}