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hi. Good day to you. This is Andrew from Vigilance AI. Yes, sir. I hope you're doing well.\n\nOh, yes. Well, Nestor, remember that I called you last week. You know, we're a cybersecurity company, and I sent you our email. I don't know if you have received that, but it's from vigilance a I. Oh.\n\nOh, it's alright. Oh, okay. Okay. That's great. Nestor, just wanted to ask because, you know, last time we were talking, are you guys still using an outsource SoC for your security?\n\nOh, it it's alright now, sir. Yeah. If, yeah, if you can mhmm. Oh, I really appreciate that. Please, Nasser, I can send it again if you want.\n\nI sent it last week, though, so probably there's already a file. Alright. Right. Gotcha. Again, thank you, Nestor.\n\nYou have a great day, mate. Take care. 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It's Vanessa speaking. Yes. Yes. How can I help you? No. No. I I'm not sure, but I'm not able to check-in this moment. K. I'm gonna check tomorrow. I'm gonna check tomorrow. Okay. Yep. It's information that I cannot disclose. Sorry. Yep. Yep. No worries. I'm gonna check your email tomorrow. Okay? And and then I I will reply if we are interested on on proceeding further. Okay? Yeah. Alright. No worries. No. No. No. That's fine. When when did you send it? Okay. If you can forward it again, that'll be great. Yeah. Yeah. Okay. Alright. No worries. You too. 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It's Vanessa speaking.\n\nChannel 0: Oh, hi. Good day to you. This is Andrew from Vigilance AI. Yes, sir. I hope you're doing well.\n\nChannel 1: Yes. Yes. How can I help you?\n\nChannel 0: Oh, yes. Well, Nestor, remember that I called you last week. You know, we're a cybersecurity company, and I sent you our email. I don't know if you have received that, but it's from vigilance a I.\n\nChannel 1: No. No. I I'm not sure, but I'm not able to check-in this moment. K.\n\nChannel 0: Oh. Oh, it's alright.\n\nChannel 1: I'm gonna check tomorrow. I'm gonna check tomorrow.\n\nChannel 0: Oh, okay.\n\nChannel 1: Okay.\n\nChannel 0: Okay. That's great. Nestor,\n\nChannel 1: Yep.\n\nChannel 0: just wanted to ask because, you know, last time we were talking, are you guys still using an outsource SoC for your security?\n\nChannel 1: It's information that I cannot disclose. Sorry.\n\nChannel 0: Oh, it it's alright\n\nChannel 1: Yep.\n\nChannel 0: now, sir.\n\nChannel 1: Yep. No\n\nChannel 0: Yeah.\n\nChannel 1: worries.\n\nChannel 0: If,\n\nChannel 1: I'm\n\nChannel 0: yeah,\n\nChannel 1: gonna\n\nChannel 0: if you\n\nChannel 1: check\n\nChannel 0: can\n\nChannel 1: your email tomorrow. Okay?\n\nChannel 0: mhmm.\n\nChannel 1: And and then I I will reply if we are interested on on proceeding further. Okay?\n\nChannel 0: Oh, I really appreciate that. Please,\n\nChannel 1: Yeah.\n\nChannel 0: Nasser,\n\nChannel 1: Alright.\n\nChannel 0: I\n\nChannel 1: No\n\nChannel 0: can\n\nChannel 1: worries.\n\nChannel 0: send it again if you want.\n\nChannel 1: No. No. No. That's fine. When when did you send it?\n\nChannel 0: I sent it last week, though, so probably\n\nChannel 1: Okay.\n\nChannel 0: there's\n\nChannel 1: If\n\nChannel 0: already\n\nChannel 1: you can\n\nChannel 0: a file.\n\nChannel 1: forward it again, that'll be great. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Right. Gotcha.\n\nChannel 1: Okay.\n\nChannel 0: Again,\n\nChannel 1: Alright.\n\nChannel 0: thank you, Nestor. You have a\n\nChannel 1: No\n\nChannel 0: great day,\n\nChannel 1: worries.\n\nChannel 0: mate.\n\nChannel 1: You too. Bye.\n\nChannel 0: Take care. 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you, Nestor.","start":92.990005,"end":93.71001,"sentiment":"neutral","sentiment_score":0.31556586424509686},{"text":"You have a","start":93.71001,"end":94.11,"sentiment":"neutral","sentiment_score":0.21855310102303824}],"sentiment":"neutral","sentiment_score":0.26705948263406754,"channel":0,"num_words":6,"start":92.990005,"end":94.11},{"sentences":[{"text":"No","start":94.079994,"end":94.31999,"sentiment":"neutral","sentiment_score":0.11297976970672607}],"sentiment":"neutral","sentiment_score":0.11297976970672607,"channel":1,"num_words":1,"start":94.079994,"end":94.31999},{"sentences":[{"text":"great 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too.","start":94.96,"end":95.52,"sentiment":"neutral","sentiment_score":0.14139725267887115},{"text":"Bye.","start":95.52,"end":96.02,"sentiment":"neutral","sentiment_score":0.18150673806667328}],"sentiment":"neutral","sentiment_score":0.15476708114147186,"channel":1,"num_words":3,"start":94.96,"end":96.02},{"sentences":[{"text":"Take care.","start":96.11,"end":96.670006,"sentiment":"neutral","sentiment_score":0.23297478258609772},{"text":"Bye bye.","start":96.670006,"end":97.33,"sentiment":"neutral","sentiment_score":0.10990749299526215}],"sentiment":"neutral","sentiment_score":0.17144113779067993,"channel":0,"num_words":4,"start":96.11,"end":97.33}]},"summary":{"result":"success","short":"An agent fromLiveance AI called a customer named Nestor to follow up on their use of outsource SoC for security. The agent asked if Nestor had received an email from the company and if they were still using an outsource SoC. The agent also asked if Nestor had sent a file and if they would like to proceed further."},"intents":{"segments":[{"text":"Well, Nestor, remember that I called you last week. You know, we're a cybersecurity company, and I sent you our email. I don't know if you have received that, but it's from vigilance a I.","start_word":32,"end_word":66,"intents":[{"intent":"Send email","confidence_score":0.023943491}]},{"text":"just wanted to ask because, you know, last time we were talking, are you guys still using an outsource SoC for your security?","start_word":102,"end_word":124,"intents":[{"intent":"Ask about outsource soc","confidence_score":0.0011535416}]}]},"sentiments":{"segments":[{"text":"Hello. It's Vanessa speaking. Oh, hi.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1379214972257614},{"text":"Good day to you.","start_word":6,"end_word":9,"sentiment":"positive","sentiment_score":0.5618318915367126},{"text":"This is Andrew from Vigilance AI.","start_word":10,"end_word":15,"sentiment":"neutral","sentiment_score":0.3170294165611267},{"text":"Yes, sir. I hope you're doing well.","start_word":16,"end_word":22,"sentiment":"positive","sentiment_score":0.5528871417045593},{"text":"Yes. Yes. How can I help you? Oh, yes. Well, Nestor, remember that I called you last week. You know, we're a cybersecurity company, and I sent you our email. I don't know if you have received that, but it's from vigilance a I. No. No. I I'm not sure, but I'm not able to check-in this moment. K. Oh. Oh, it's alright. I'm gonna check tomorrow. I'm gonna check tomorrow. Oh, okay. Okay. Okay.","start_word":23,"end_word":97,"sentiment":"neutral","sentiment_score":-0.03778553009033203},{"text":"That's great.","start_word":98,"end_word":99,"sentiment":"positive","sentiment_score":0.43182212114334106},{"text":"Nestor, Yep. just wanted to ask because, you know, last time we were talking, are you guys still using an outsource SoC for your security? It's information that I cannot disclose. Sorry. Oh, it it's alright Yep. now, sir. Yep. No Yeah. worries. If, I'm yeah, gonna if you check can your email tomorrow. Okay? mhmm. And and then I I will reply if we are interested on on proceeding further. Okay? Oh, I really appreciate that. Please, Yeah. Nasser, Alright. I No can worries. send it again if you want. No. No. No. That's fine. When when did you send it? I sent it last week, though, so probably Okay. there's If already you can a file. forward it again, that'll be great. Yeah. Alright. Yeah. Right. Gotcha. Okay. Again, Alright. thank you, Nestor. You have a No great day, worries. mate. You too. Bye. Take care. Bye bye.","start_word":100,"end_word":249,"sentiment":"neutral","sentiment_score":0.04700912535190582}],"average":{"sentiment":"neutral","sentiment_score":0.0552540997805043}}}}