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Larissa. May I speak with Nigel Heath? Sure. Thank you. Oh, hi, Nigel.\n\nThis is Jamie from Cloud Solution IT. How are you doing today? Alright. Great. Well, Nigel, I hope you still remember the company because the last time I touched base with you was actually last year, and we were able to arrange a meeting with you together with our CTO, Baljeet.\n\nHowever, you were not able to make it. So, the name again of the company is Cloud Solution IT, and, we are a managed service provider and Microsoft trusted partner. We also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three six five, Power BI, Power Apps, and many more. And, you know, the reason for my call today is same as before. We're only hoping to arrange a quick intro meeting with you simply just to introduce our company and our services.\n\nSo I'm just wondering if you have any availability just for fifteen to twenty minutes in the next few weeks. I see. No worries. Well, thank you so much for answering. You have a good one.\n\nOkay? Okay. 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You're speaking with Larissa.\n\nChannel 0: Hi, Larissa. May I speak with Nigel Heath?\n\nChannel 1: Yeah. Let me pop you through.\n\nChannel 0: Sure. Thank you.\n\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Nigel. This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. Thank you.\n\nChannel 0: Alright. Great. Well, Nigel, I hope you still remember the company because the last time I touched base with you was actually last year, and we were able to arrange a meeting with you together with our CTO, Baljeet. However, you were not able to make it. So, the name again of the company is Cloud Solution IT, and, we are a managed service provider and Microsoft trusted partner.\n\nWe also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three six five, Power BI, Power Apps, and many more. And, you know, the reason for my call today is same as before. 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actually last year, and we were able to arrange a meeting with you together with our CTO, Baljeet.","start":38.72,"end":49.995003,"sentiment":"neutral","sentiment_score":0.046801478727846534},{"text":"However, you were not able to make it.","start":50.215,"end":52.395,"sentiment":"neutral","sentiment_score":-0.1674930602312088},{"text":"So, the name again of the company is Cloud Solution IT, and, we are a managed service provider and Microsoft trusted partner.","start":52.535004,"end":60.26,"sentiment":"neutral","sentiment_score":0.03387935070151633}],"sentiment":"neutral","sentiment_score":0.026670260894773663,"channel":0,"num_words":69,"start":38.0,"end":60.26},{"sentences":[{"text":"We also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three six five, Power BI, Power Apps, and many more.","start":60.56,"end":70.095,"sentiment":"neutral","sentiment_score":0.04817401901211427},{"text":"And, you know, the reason for my call today is same as before.","start":70.175,"end":73.475,"sentiment":"neutral","sentiment_score":0.005651374419148152},{"text":"We're only hoping to arrange a quick intro meeting with you simply just to introduce our company and our services.","start":73.775,"end":80.355,"sentiment":"neutral","sentiment_score":0.03365001091733575},{"text":"So I'm just wondering if you have any availability just for fifteen to twenty minutes in the next few","start":80.895004,"end":86.3,"sentiment":"neutral","sentiment_score":-0.008808539003918045}],"sentiment":"neutral","sentiment_score":0.02249477709333102,"channel":0,"num_words":75,"start":60.56,"end":86.3},{"sentences":[{"text":"No.","start":87.06,"end":87.3,"sentiment":"neutral","sentiment_score":-0.2303892970085144},{"text":"Look, we're we're fine actually because we're already in with a MSP.","start":87.3,"end":91.06,"sentiment":"neutral","sentiment_score":-0.262809166063865},{"text":"So","start":91.06,"end":91.56,"sentiment":"neutral","sentiment_score":-0.2115468829870224}],"sentiment":"neutral","sentiment_score":-0.2568318694829941,"channel":1,"num_words":14,"start":87.06,"end":91.56},{"sentences":[{"text":"weeks.","start":91.555435,"end":92.055435,"sentiment":"neutral","sentiment_score":-0.19542169570922852}],"sentiment":"neutral","sentiment_score":-0.19542169570922852,"channel":0,"num_words":1,"start":91.555435,"end":92.055435},{"sentences":[{"text":"and we're not looking at changing that relationship at this stage.","start":92.02,"end":94.98,"sentiment":"negative","sentiment_score":-0.4038293090733615},{"text":"So, yeah, no.","start":94.98,"end":96.83094,"sentiment":"negative","sentiment_score":-0.36516621708869934},{"text":"Not interested at this point.","start":96.83094,"end":98.11094,"sentiment":"negative","sentiment_score":-0.6049648523330688},{"text":"I'm sorry.","start":98.11094,"end":98.770935,"sentiment":"neutral","sentiment_score":-0.2816649153828621}],"sentiment":"negative","sentiment_score":-0.4345607211192449,"channel":1,"num_words":21,"start":92.02,"end":98.770935},{"sentences":[{"text":"I see.","start":99.23087,"end":99.71088,"sentiment":"neutral","sentiment_score":-0.12914298474788666},{"text":"No worries.","start":99.71088,"end":100.19087,"sentiment":"neutral","sentiment_score":-0.05350814759731293},{"text":"Well, thank you so much for answering.","start":100.19087,"end":101.810875,"sentiment":"neutral","sentiment_score":0.2341149566429002},{"text":"You have a good one.","start":101.950874,"end":102.75088,"sentiment":"neutral","sentiment_score":0.2711302161216736},{"text":"Okay?","start":102.75088,"end":103.25088,"sentiment":"neutral","sentiment_score":0.15659868717193604}],"sentiment":"neutral","sentiment_score":0.1638677764464827,"channel":0,"num_words":17,"start":99.23087,"end":103.25088},{"sentences":[{"text":"Thank you.","start":103.310936,"end":103.87094,"sentiment":"neutral","sentiment_score":0.2634471356868744},{"text":"Cheers.","start":103.87094,"end":104.19094,"sentiment":"neutral","sentiment_score":0.24312274158000943},{"text":"Bye bye.","start":104.19094,"end":104.85094,"sentiment":"neutral","sentiment_score":0.12581098824739456}],"sentiment":"neutral","sentiment_score":0.20432779788970948,"channel":1,"num_words":5,"start":103.310936,"end":104.85094},{"sentences":[{"text":"Okay.","start":104.59087,"end":104.91087,"sentiment":"neutral","sentiment_score":0.0736045315861702},{"text":"Bye bye.","start":104.91087,"end":105.57088,"sentiment":"neutral","sentiment_score":0.05372228845953941}],"sentiment":"neutral","sentiment_score":0.06034970283508301,"channel":0,"num_words":3,"start":104.59087,"end":105.57088}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls and asks to speak with Nigel Heath, but is directed to Larissa instead. The representative introduces their company and its services to Nigel, who is not interested in a meeting at this time. The call ends with the representative thanking him and saying goodbye."},"intents":{"segments":[{"text":"May I speak with Nigel Heath? Yeah.","start_word":13,"end_word":19,"intents":[{"intent":"Schedule meeting","confidence_score":0.055822417}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Phoenix Metal Form.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.4039915800094605},{"text":"You're speaking with Larissa. Hi, Larissa. May I speak with Nigel Heath? Yeah. Let me pop you through. Sure. Thank you. Hello? Oh, hi, Nigel. This is Jamie from Cloud Solution IT. How are you doing today?","start_word":7,"end_word":43,"sentiment":"neutral","sentiment_score":0.12425851821899414},{"text":"I'm good. Thank you.","start_word":44,"end_word":47,"sentiment":"positive","sentiment_score":0.4052004814147949},{"text":"Alright.","start_word":48,"end_word":48,"sentiment":"neutral","sentiment_score":0.29356247186660767},{"text":"Great.","start_word":49,"end_word":49,"sentiment":"positive","sentiment_score":0.40962958335876465},{"text":"Well, Nigel, I hope you still remember the company because the last time I touched base with you was actually last year, and we were able to arrange a meeting with you together with our CTO, Baljeet. However, you were not able to make it. So, the name again of the company is Cloud Solution IT, and, we are a managed service provider and Microsoft trusted partner. We also provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Office three six five, Power BI, Power Apps, and many more. And, you know, the reason for my call today is same as before. We're only hoping to arrange a quick intro meeting with you simply just to introduce our company and our services. So I'm just wondering if you have any availability just for fifteen to twenty minutes in the next few No. Look, we're we're fine actually because we're already in with a MSP. So weeks.","start_word":50,"end_word":206,"sentiment":"neutral","sentiment_score":-0.016808658838272095},{"text":"and we're not looking at changing that relationship at this stage. So, yeah, no. Not interested at this point.","start_word":207,"end_word":225,"sentiment":"negative","sentiment_score":-0.4362126588821411},{"text":"I'm sorry. I see. No worries. Well, thank you so much for answering. You have a good one. Okay? Thank you. Cheers. Bye bye. Okay. Bye bye.","start_word":226,"end_word":252,"sentiment":"neutral","sentiment_score":0.10198122262954712}],"average":{"sentiment":"neutral","sentiment_score":0.014734223278605707}}}}