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hi. This is Andrew from Vigilance AI. I was trying to reach Agus of the IT department. Oh, yeah. Is is this the IT department that I'm calling?\n\nOh, I'm sorry. Because I I was trying to reach a good Sedona. Is it possible if you can transfer me over to him? Oh, I appreciate it. Thank you.\n\nOh, hi. Good morning. My name is Andrew, and I was trying to get a hold of Aigis. Agus Sedona. Yeah.\n\nAgus. Sudana, s u d a n a, Sudana. Oh. Oh, I'm sorry. Well, I I appreciate the information.\n\nYeah. Because I was trying to reach, the IT from Pullman, Brisbane, King, George Square. And I was trying to reach him. Apparently, I got a hold of this number, and I was transferred, hopefully, to get him. But I I just wanna thank you for taking this call.\n\nThanks for letting me know. Appreciate it. You have a great day. Take care.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":5.7599998,"end":6.5,"sentiment":"neutral","sentiment_score":0.031481203623116016},{"text":"This is Andrew from Vigilance AI.","start":6.64,"end":9.139999,"sentiment":"neutral","sentiment_score":0.019476780357460182},{"text":"I was trying to reach Agus of the IT department.","start":9.679999,"end":13.86,"sentiment":"neutral","sentiment_score":0.0008850482292473317},{"text":"Oh, yeah.","start":18.415,"end":19.215,"sentiment":"neutral","sentiment_score":-0.0075458381325006485},{"text":"Is is this the IT department that I'm calling?","start":20.095,"end":22.515,"sentiment":"neutral","sentiment_score":-0.014776843703455396}],"sentiment":"neutral","sentiment_score":0.0013996655892195373,"num_words":29,"start":5.7599998,"end":22.515},{"sentences":[{"text":"Oh, I'm sorry.","start":27.855,"end":28.814999,"sentiment":"neutral","sentiment_score":-0.09577106436093648},{"text":"Because I I was trying to reach a good Sedona.","start":29.134998,"end":32.89,"sentiment":"neutral","sentiment_score":-0.12452795058488846},{"text":"Is it possible if you can transfer me over to him?","start":33.59,"end":37.61,"sentiment":"neutral","sentiment_score":-0.07166911932555112},{"text":"Oh, I appreciate it.","start":45.715,"end":47.255,"sentiment":"positive","sentiment_score":0.3363417685031891},{"text":"Thank you.","start":47.315,"end":48.135,"sentiment":"positive","sentiment_score":0.3956502079963684}],"sentiment":"neutral","sentiment_score":-0.006142850716908773,"num_words":30,"start":27.855,"end":48.135},{"sentences":[{"text":"Oh, hi.","start":72.555,"end":73.115,"sentiment":"neutral","sentiment_score":0.0921964943408966},{"text":"Good morning.","start":73.115,"end":73.854996,"sentiment":"neutral","sentiment_score":0.1524287313222885},{"text":"My name is Andrew, and I was trying to get a hold of Aigis.","start":74.555,"end":78.975,"sentiment":"neutral","sentiment_score":0.04165673056351287},{"text":"Agus Sedona.","start":87.170006,"end":88.310005,"sentiment":"neutral","sentiment_score":-0.018364042975008488},{"text":"Yeah.","start":95.01,"end":95.51,"sentiment":"neutral","sentiment_score":-0.0073104132898151875}],"sentiment":"neutral","sentiment_score":0.04897172285598658,"num_words":21,"start":72.555,"end":95.51},{"sentences":[{"text":"Agus.","start":96.29,"end":96.79,"sentiment":"neutral","sentiment_score":-0.007974005304276943},{"text":"Sudana, s u d a n a, Sudana.","start":106.735,"end":111.075,"sentiment":"neutral","sentiment_score":-0.01781910378485918},{"text":"Oh.","start":118.880005,"end":119.380005,"sentiment":"neutral","sentiment_score":-0.04037341848015785},{"text":"Oh, I'm sorry.","start":121.44,"end":122.66,"sentiment":"neutral","sentiment_score":-0.04369663571317991},{"text":"Well, I I appreciate the information.","start":124.240005,"end":126.26,"sentiment":"neutral","sentiment_score":0.12266192398965359}],"sentiment":"neutral","sentiment_score":0.021788493828161767,"num_words":19,"start":96.29,"end":126.26},{"sentences":[{"text":"Yeah.","start":137.355,"end":137.515,"sentiment":"neutral","sentiment_score":-0.016088109463453293},{"text":"Because I was trying to reach, the IT from Pullman, Brisbane, King, George Square.","start":137.515,"end":144.3,"sentiment":"neutral","sentiment_score":-0.03224070303674255},{"text":"And I was trying to reach him.","start":145.48,"end":147.4,"sentiment":"neutral","sentiment_score":-0.04419216939381191},{"text":"Apparently, I got a hold of this number, and I was transferred, hopefully, to get him.","start":147.4,"end":153.31999,"sentiment":"neutral","sentiment_score":-0.03788323933258653},{"text":"But I I just wanna thank you for taking this call.","start":153.31999,"end":158.445,"sentiment":"neutral","sentiment_score":0.28061539882963354}],"sentiment":"neutral","sentiment_score":0.0347721310218378,"num_words":49,"start":137.355,"end":158.445},{"sentences":[{"text":"Thanks for letting me know.","start":158.52501,"end":159.82501,"sentiment":"positive","sentiment_score":0.46919659376144407},{"text":"Appreciate it.","start":159.96501,"end":160.865,"sentiment":"positive","sentiment_score":0.4077233225107193},{"text":"You have a great day.","start":164.04501,"end":165.18501,"sentiment":"positive","sentiment_score":0.5953251361846924},{"text":"Take care.","start":165.32501,"end":166.065,"sentiment":"positive","sentiment_score":0.40942439436912537}],"sentiment":"positive","sentiment_score":0.49692172024931225,"num_words":14,"start":158.52501,"end":166.065}]}}]},{"alternatives":[{"transcript":"Thank you for calling for the points where I'm speaking with you. The IT department? No. It's Gesserti Center. Okay, Jamie. Please wait a moment. Yeah. I will try to connect you to our IT team. Yeah? Please wait a moment. Hello. Good morning. Sorry. You wanna call to Agus. Could you spell uh-uh. Agus Agus Agus who? Oh, for the Aegis Sedona has been resigned from four points, Ming. Yeah. Has been resigned. Yeah. It's okay. So okay. Sorry. Andrew from from the company or from the Marriott? Hello? Okay. Okay. 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The IT department? No. It's Gesserti Center. Okay, Jamie.\n\nPlease wait a moment. Yeah. I will try to connect you to our IT team. Yeah? Please wait a moment.\n\nHello. Good morning. Sorry. You wanna call to Agus. Could you spell uh-uh.\n\nAgus Agus Agus who? Oh, for the Aegis Sedona has been resigned from four points, Ming. Yeah. Has been resigned. Yeah.\n\nIt's okay. So okay. Sorry. Andrew from from the company or from the Marriott? Hello?\n\nOkay. Okay. 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This is Andrew from Vigilance AI. I was trying to reach Agus of the IT department.\n\nChannel 1: The IT department?\n\nChannel 0: Oh, yeah. Is is this the IT department that I'm calling?\n\nChannel 1: No. It's Gesserti Center.\n\nChannel 0: Oh, I'm sorry. Because I I was trying to reach a good Sedona. Is it possible if you can transfer me over to him?\n\nChannel 1: Okay, Jamie. Please wait a moment. Yeah. I will try to connect you to our IT team. Yeah?\n\nPlease wait a moment.\n\nChannel 0: Oh, I appreciate it. Thank you.\n\nChannel 1: Hello. Good morning.\n\nChannel 0: Oh, hi. Good morning. My name is Andrew, and I was trying to get a hold of Aigis.\n\nChannel 1: Sorry. You wanna call to\n\nChannel 0: Agus Sedona.\n\nChannel 1: Agus. Could you\n\nChannel 0: Yeah.\n\nChannel 1: spell\n\nChannel 0: Agus.\n\nChannel 1: uh-uh. 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Andrew explains that he was trying to reach A submits Sedona and apologizes for the misunderstanding. He asks the customer to wait a moment and tries to connect him to the IT team. The call ends with Andrew thanking the customer for letting him know and wishing him a good day."},"intents":{"segments":[{"text":"Because I I was trying to reach a good Sedona. Is it possible if you can transfer me over to him? Okay, Jamie.","start_word":51,"end_word":73,"intents":[{"intent":"Transfer call to it department","confidence_score":0.03863376}]}]},"sentiments":{"segments":[{"text":"Thank you for calling for the points where I'm speaking with you.","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.42873865365982056},{"text":"Oh, hi. This is Andrew from Vigilance AI. I was trying to reach Agus of the IT department. The IT department? Oh, yeah. Is is this the IT department that I'm calling? No. It's Gesserti Center. Oh, I'm sorry. Because I I was trying to reach a good Sedona. Is it possible if you can transfer me over to him? Okay, Jamie. Please wait a moment. Yeah. I will try to connect you to our IT team. Yeah? Please wait a moment. Oh, I appreciate it.","start_word":12,"end_word":97,"sentiment":"neutral","sentiment_score":-0.019811425358057026},{"text":"Thank you.","start_word":98,"end_word":99,"sentiment":"positive","sentiment_score":0.39175209403038025},{"text":"Hello. Good morning. Oh, hi. Good morning. My name is Andrew, and I was trying to get a hold of Aigis. Sorry. You wanna call to Agus Sedona. Agus. Could you Yeah. spell Agus. uh-uh. Agus Agus Agus who? Sudana, s u d a Oh, n a, for the Sudana. Aegis Sedona has been resigned from four points, Ming. Yeah. Has been resigned. Oh. Yeah. Oh, I'm sorry. It's okay. Well, So I I appreciate the information. okay. Sorry. Andrew from from the company or from the Marriott? Yeah. Because I Hello? was trying to reach, the IT from Pullman, Brisbane, King, George Square. And I was trying to reach him. Apparently, I got a hold of this number, and I was transferred, hopefully, to get him. But I I just wanna thank you for taking this call.","start_word":100,"end_word":237,"sentiment":"neutral","sentiment_score":0.0029032938182353973},{"text":"Thanks for letting me know. Appreciate it.","start_word":238,"end_word":244,"sentiment":"positive","sentiment_score":0.444861114025116},{"text":"Okay. Okay.","start_word":245,"end_word":246,"sentiment":"neutral","sentiment_score":0.21718737483024597},{"text":"It's okay, You have a great day. Take care.","start_word":247,"end_word":255,"sentiment":"positive","sentiment_score":0.4689630568027496}],"average":{"sentiment":"neutral","sentiment_score":0.04657317852151805}}}}