{"metadata":{"transaction_key":"deprecated","request_id":"01a0c7af-4ea8-74a3-bd45-3cba94761f2d","sha256":"8a64fa84ce473cb1a61aed8e09aea6281abc7a34b727c69868ed016d524326be","created":"2026-09-22T05:55:52.004Z","duration":131.83194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":377,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":424,"output_tokens":424},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":424,"output_tokens":44}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Oh, sure. I will be more than happy to pull out your account here. May I have your full name, please? Oh, I'm sorry. You caught up. What is your full name? M a t h a I. Okay. One moment. And you said you just activated a Internet service to Airtel? Mhmm. Okay. And what is the phone number? Oh, it's an Indian phone number? Oh, I see. The reason why I wasn't able to pull out any account record from our CRM is because you have reached Airtel Australia, and we are not affiliated to Airtel India. So we only support and provide services to all Australian number. So if you were referring to your Indian phone number, you still need to contact your local network, which is Irital India. Yeah. Alright. You. Yes. Airtel India and Airtel Australia is a different company. We're not affiliated. We're operating solely. Just so happen, they are using the same name, Airtel. Yeah. Okay. Have a great day anyway. You're welcome. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.71999997,"end":1.04,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2723163962364197},{"word":"good","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4743148982524872},{"word":"afternoon","start":1.28,"end":1.68,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4124298095703125},{"word":"this","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3572085499763489},{"word":"is","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3550638258457184},{"word":"airtel","start":2.1599998,"end":2.6399999,"confidence":0.77815753,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.4233251214027405},{"word":"accounts","start":2.6399999,"end":3.04,"confidence":0.8010254,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.3876379132270813},{"word":"how","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3996354043483734},{"word":"may","start":3.1999998,"end":3.3199997,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.43751612305641174},{"word":"i","start":3.3199997,"end":3.4399998,"confidence":0.9902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.441270649433136},{"word":"help","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.4489428400993347},{"word":"you","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.40929070115089417},{"word":"today","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.33821171522140503},{"word":"oh","start":11.2,"end":11.5199995,"confidence":0.98657227,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.3655824363231659},{"word":"sure","start":11.5199995,"end":11.92,"confidence":0.9975586,"punctuated_word":"sure.","sentiment":"positive","sentiment_score":0.36241766810417175},{"word":"i","start":11.92,"end":12.0,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5049025416374207},{"word":"will","start":12.0,"end":12.16,"confidence":0.99902344,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.5206500291824341},{"word":"be","start":12.16,"end":12.32,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5303496718406677},{"word":"more","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.7136727571487427},{"word":"than","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.7260058522224426},{"word":"happy","start":12.719999,"end":13.04,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7736867666244507},{"word":"to","start":13.04,"end":13.2,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6996378898620605},{"word":"pull","start":13.2,"end":13.36,"confidence":1.0,"punctuated_word":"pull","sentiment":"positive","sentiment_score":0.6694682240486145},{"word":"out","start":13.36,"end":13.5199995,"confidence":0.98291016,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.6507641673088074},{"word":"your","start":13.5199995,"end":13.84,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5980796813964844},{"word":"account","start":13.84,"end":14.16,"confidence":1.0,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.5985594987869263},{"word":"here","start":14.16,"end":14.66,"confidence":1.0,"punctuated_word":"here.","sentiment":"positive","sentiment_score":0.5674230456352234},{"word":"may","start":14.985,"end":15.1449995,"confidence":0.99902344,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.24053892493247983},{"word":"i","start":15.1449995,"end":15.224999,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2207142561674118},{"word":"have","start":15.224999,"end":15.465,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2280147522687912},{"word":"your","start":15.465,"end":15.965,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22371508181095123},{"word":"full","start":16.105,"end":16.345,"confidence":0.9741211,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.24572914838790896},{"word":"name","start":16.345,"end":16.664999,"confidence":0.99902344,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.23326338827610016},{"word":"please","start":16.664999,"end":17.164999,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.2008511424064636},{"word":"oh","start":22.025,"end":22.185,"confidence":0.7932129,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.003164605237543583},{"word":"i'm","start":22.185,"end":22.345,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.020608320832252502},{"word":"sorry","start":22.345,"end":22.585,"confidence":0.98657227,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.04101189225912094},{"word":"you","start":22.585,"end":22.744999,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.06511987745761871},{"word":"caught","start":22.744999,"end":22.985,"confidence":0.7348633,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.05377877876162529},{"word":"up","start":22.985,"end":23.145,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.04300720989704132},{"word":"what","start":23.145,"end":23.305,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.020098116248846058},{"word":"is","start":23.305,"end":23.465,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012715408578515053},{"word":"your","start":23.465,"end":23.705,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.002496633678674698},{"word":"full","start":23.705,"end":23.945,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.005337018519639969},{"word":"name","start":23.945,"end":24.445,"confidence":0.9995117,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.001472686417400837},{"word":"m","start":28.265,"end":28.665,"confidence":0.9140625,"punctuated_word":"M","sentiment":"neutral","sentiment_score":0.0027904286980628967},{"word":"a","start":28.665,"end":29.064999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0027376622892916203},{"word":"t","start":29.064999,"end":29.465,"confidence":0.9980469,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.0032622329890727997},{"word":"h","start":29.465,"end":29.94,"confidence":0.9970703,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.002651482354849577},{"word":"a","start":32.420002,"end":32.920002,"confidence":0.59521484,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0034632831811904907},{"word":"i","start":33.54,"end":34.02,"confidence":0.9580078,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":0.00721232034265995},{"word":"okay","start":34.02,"end":34.52,"confidence":0.9802246,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01501295156776905},{"word":"one","start":34.74,"end":34.98,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.006827559322118759},{"word":"moment","start":34.98,"end":35.48,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.011724716052412988},{"word":"and","start":42.445,"end":42.685,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.002393500879406929},{"word":"you","start":42.685,"end":42.845,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.000256536528468132},{"word":"said","start":42.845,"end":43.345,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.00165513064712286},{"word":"you","start":43.485,"end":43.805,"confidence":0.93408203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0008997470140457153},{"word":"just","start":43.805,"end":44.204998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.002056524157524109},{"word":"activated","start":44.204998,"end":44.704998,"confidence":0.99902344,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.0050662606954574585},{"word":"a","start":45.005,"end":45.325,"confidence":0.8642578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.002301453612744808},{"word":"internet","start":45.325,"end":45.825,"confidence":0.97314453,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.006942985579371452},{"word":"service","start":45.965,"end":46.364998,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.009117130190134048},{"word":"to","start":46.364998,"end":46.605,"confidence":0.97265625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0077234841883182526},{"word":"airtel","start":46.605,"end":47.105,"confidence":0.99365234,"punctuated_word":"Airtel?","sentiment":"neutral","sentiment_score":0.0031651125755161047},{"word":"mhmm","start":53.485,"end":53.985,"confidence":0.9987793,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.14126336574554443},{"word":"okay","start":64.42,"end":64.92,"confidence":0.8754883,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02304113283753395},{"word":"and","start":65.06,"end":65.46,"confidence":0.97509766,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.015134581364691256},{"word":"what","start":65.46,"end":65.7,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.01734534651041031},{"word":"is","start":65.7,"end":66.020004,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.020563224330544472},{"word":"the","start":66.020004,"end":66.340004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018469814211130146},{"word":"phone","start":66.340004,"end":66.66,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.011166786774992945},{"word":"number","start":66.66,"end":67.16,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.01098172552883625},{"word":"oh","start":70.385,"end":70.625,"confidence":0.8408203,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.007954685017466545},{"word":"it's","start":70.625,"end":70.865005,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.007788166403770447},{"word":"an","start":70.865005,"end":71.185005,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.006544806994497776},{"word":"indian","start":71.185005,"end":71.685005,"confidence":1.0,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.016254307702183723},{"word":"phone","start":71.745,"end":71.985,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.01078811101615429},{"word":"number","start":71.985,"end":72.485,"confidence":0.98535156,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.00821472518146038},{"word":"oh","start":74.305,"end":74.805,"confidence":0.96850586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03827742859721184},{"word":"i","start":74.865005,"end":75.025,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05293792486190796},{"word":"see","start":75.025,"end":75.345,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.05269162356853485},{"word":"the","start":75.345,"end":75.58501,"confidence":0.9970703,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.10362641513347626},{"word":"reason","start":75.58501,"end":75.905,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.12623585760593414},{"word":"why","start":75.905,"end":76.145004,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1137084737420082},{"word":"i","start":76.145004,"end":76.305,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.157466322183609},{"word":"wasn't","start":76.305,"end":76.705,"confidence":0.984375,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.15520226955413818},{"word":"able","start":76.705,"end":77.025,"confidence":0.9970703,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.15204095840454102},{"word":"to","start":77.025,"end":77.185005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17786097526550293},{"word":"pull","start":77.185005,"end":77.425,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.10174408555030824},{"word":"out","start":77.425,"end":77.58501,"confidence":0.9902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.110028937458992},{"word":"any","start":77.58501,"end":77.985,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.16891291737556458},{"word":"account","start":77.985,"end":78.305,"confidence":0.9980469,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.11790508031845091},{"word":"record","start":78.305,"end":78.705,"confidence":0.95166016,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.11639456450939178},{"word":"from","start":78.705,"end":79.025,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.14589571952819824},{"word":"our","start":79.025,"end":79.425,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1409028023481369},{"word":"crm","start":79.425,"end":79.925,"confidence":0.9995117,"punctuated_word":"CRM","sentiment":"neutral","sentiment_score":-0.10266762226819992},{"word":"is","start":80.43,"end":80.670006,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16539828479290009},{"word":"because","start":80.670006,"end":81.15,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1379006654024124},{"word":"you","start":81.15,"end":81.39,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1415317952632904},{"word":"have","start":81.39,"end":81.630005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14447689056396484},{"word":"reached","start":81.630005,"end":82.11,"confidence":0.9941406,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.12182621657848358},{"word":"airtel","start":82.11,"end":82.61,"confidence":0.9930013,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.07316100597381592},{"word":"australia","start":82.670006,"end":83.170006,"confidence":0.87231445,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.12109225988388062},{"word":"and","start":84.03,"end":84.270004,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11222055554389954},{"word":"we","start":84.270004,"end":84.43,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.13580991327762604},{"word":"are","start":84.43,"end":84.590004,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.14740924537181854},{"word":"not","start":84.590004,"end":84.91,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1580786108970642},{"word":"affiliated","start":84.91,"end":85.41,"confidence":1.0,"punctuated_word":"affiliated","sentiment":"neutral","sentiment_score":-0.1380869746208191},{"word":"to","start":85.79,"end":86.29,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17821082472801208},{"word":"airtel","start":87.07,"end":87.57,"confidence":0.9482422,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.09518887102603912},{"word":"india","start":87.630005,"end":88.130005,"confidence":0.92822266,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.16191428899765015},{"word":"so","start":88.270004,"end":88.590004,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1326666921377182},{"word":"we","start":88.590004,"end":88.83,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.13411886990070343},{"word":"only","start":88.83,"end":89.23,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.15827208757400513},{"word":"support","start":89.23,"end":89.630005,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.06162698566913605},{"word":"and","start":89.630005,"end":89.87,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12316767871379852},{"word":"provide","start":89.87,"end":90.37,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.08277609944343567},{"word":"services","start":90.43,"end":90.93,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.06078307703137398},{"word":"to","start":91.71,"end":92.19,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11793221533298492},{"word":"all","start":92.19,"end":92.67,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.10933612287044524},{"word":"australian","start":92.67,"end":93.17,"confidence":0.8925781,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.1186586320400238},{"word":"number","start":93.39,"end":93.89,"confidence":0.98950195,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.12192440778017044},{"word":"so","start":94.11,"end":94.43,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0947902500629425},{"word":"if","start":94.43,"end":94.755,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09889262169599532},{"word":"you","start":95.235,"end":95.555,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09423567354679108},{"word":"were","start":95.555,"end":95.715,"confidence":0.5395508,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.11395052820444108},{"word":"referring","start":95.715,"end":96.115,"confidence":1.0,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":-0.0765247792005539},{"word":"to","start":96.115,"end":96.274994,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0872841477394104},{"word":"your","start":96.274994,"end":96.515,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09086084365844728},{"word":"indian","start":96.515,"end":96.994995,"confidence":1.0,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.09627152234315872},{"word":"phone","start":96.994995,"end":97.235,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0645807534456253},{"word":"number","start":97.235,"end":97.735,"confidence":0.9980469,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.10845737904310226},{"word":"you","start":98.115,"end":98.435,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1343962699174881},{"word":"still","start":98.435,"end":98.755,"confidence":0.9770508,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.09517617523670197},{"word":"need","start":98.755,"end":98.994995,"confidence":0.9819336,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11054112017154694},{"word":"to","start":98.994995,"end":99.494995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11213333904743196},{"word":"contact","start":99.715,"end":100.115,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.08483918756246567},{"word":"your","start":100.115,"end":100.354996,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08542472869157791},{"word":"local","start":100.354996,"end":100.835,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.06695640832185745},{"word":"network","start":100.835,"end":101.314995,"confidence":0.9165039,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.07451847195625305},{"word":"which","start":101.314995,"end":101.555,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.06936663389205933},{"word":"is","start":101.555,"end":101.795,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07423096895217896},{"word":"irital","start":101.795,"end":102.274994,"confidence":0.6533203,"punctuated_word":"Irital","sentiment":"neutral","sentiment_score":-0.0508447140455246},{"word":"india","start":102.274994,"end":102.774994,"confidence":0.9230957,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.024481289088726044},{"word":"yeah","start":103.395,"end":103.895,"confidence":0.9326172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02835339680314064},{"word":"alright","start":105.314995,"end":105.814995,"confidence":0.9824219,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0652085542678833},{"word":"you","start":106.115,"end":106.615,"confidence":0.600708,"punctuated_word":"You.","sentiment":"neutral","sentiment_score":0.013387138955295086},{"word":"yes","start":110.49,"end":110.99,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.01607120782136917},{"word":"airtel","start":111.53,"end":111.93,"confidence":0.98502606,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.013210756704211237},{"word":"india","start":111.93,"end":112.409996,"confidence":0.9863281,"punctuated_word":"India","sentiment":"neutral","sentiment_score":-0.018119439482688904},{"word":"and","start":112.409996,"end":112.57,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.033638693392276764},{"word":"airtel","start":112.57,"end":113.07,"confidence":1.0,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.029379304498434067},{"word":"australia","start":113.13,"end":113.63,"confidence":1.0,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.03732507303357124},{"word":"is","start":113.93,"end":114.43,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04408765584230423},{"word":"a","start":114.89,"end":115.21,"confidence":0.97265625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03459938243031502},{"word":"different","start":115.21,"end":115.69,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.032067954540252686},{"word":"company","start":115.69,"end":116.19,"confidence":0.9875488,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.037901535630226135},{"word":"we're","start":116.25,"end":116.49,"confidence":0.84106445,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.05239824578166008},{"word":"not","start":116.49,"end":116.81,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05875711888074875},{"word":"affiliated","start":116.81,"end":117.31,"confidence":0.99365234,"punctuated_word":"affiliated.","sentiment":"neutral","sentiment_score":-0.06944507360458374},{"word":"we're","start":117.45,"end":117.69,"confidence":0.87524414,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.03825005143880844},{"word":"operating","start":117.69,"end":118.19,"confidence":0.9970703,"punctuated_word":"operating","sentiment":"neutral","sentiment_score":-0.0007104687392711639},{"word":"solely","start":118.729996,"end":119.229996,"confidence":0.970459,"punctuated_word":"solely.","sentiment":"neutral","sentiment_score":-0.024025609716773033},{"word":"just","start":119.29,"end":119.53,"confidence":0.82177734,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.011907357722520828},{"word":"so","start":119.53,"end":119.69,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.014782771468162537},{"word":"happen","start":119.69,"end":120.19,"confidence":0.56884766,"punctuated_word":"happen,","sentiment":"neutral","sentiment_score":-0.008685952052474022},{"word":"they","start":120.33,"end":120.49,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.00818588212132454},{"word":"are","start":120.49,"end":120.99,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.011067979037761688},{"word":"using","start":121.13,"end":121.53,"confidence":0.99121094,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.007779452949762344},{"word":"the","start":121.53,"end":121.69,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016692761331796646},{"word":"same","start":121.69,"end":121.93,"confidence":0.9970703,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.004898473620414734},{"word":"name","start":121.93,"end":122.17,"confidence":0.74609375,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.021447720006108284},{"word":"airtel","start":122.17,"end":122.67,"confidence":0.99658203,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.017275791615247726},{"word":"yeah","start":124.795,"end":125.295,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05335336923599243},{"word":"okay","start":125.835,"end":126.335,"confidence":0.7468262,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0926564633846283},{"word":"have","start":126.475,"end":126.634995,"confidence":0.9921875,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.3663121163845062},{"word":"a","start":126.634995,"end":126.715,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.38207897543907166},{"word":"great","start":126.715,"end":127.034996,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.3949357569217682},{"word":"day","start":127.034996,"end":127.274994,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.2836005389690399},{"word":"anyway","start":127.274994,"end":127.774994,"confidence":0.9057617,"punctuated_word":"anyway.","sentiment":"positive","sentiment_score":0.35281676054000854},{"word":"you're","start":128.315,"end":128.555,"confidence":0.98657227,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.3666962385177612},{"word":"welcome","start":128.555,"end":129.055,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.35262179374694824},{"word":"bye","start":129.355,"end":129.595,"confidence":0.99316406,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.18856406211853027},{"word":"bye","start":129.595,"end":130.095,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1293821930885315}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. How may I help you today? Oh, sure.\n\nI will be more than happy to pull out your account here. May I have your full name, please? Oh, I'm sorry. You caught up. What is your full name?\n\nM a t h a I. Okay. One moment. And you said you just activated a Internet service to Airtel? Mhmm.\n\nOkay. And what is the phone number? Oh, it's an Indian phone number? Oh, I see. The reason why I wasn't able to pull out any account record from our CRM is because you have reached Airtel Australia, and we are not affiliated to Airtel India.\n\nSo we only support and provide services to all Australian number. So if you were referring to your Indian phone number, you still need to contact your local network, which is Irital India. Yeah. Alright. You.\n\nYes. Airtel India and Airtel Australia is a different company. We're not affiliated. We're operating solely. Just so happen, they are using the same name, Airtel.\n\nYeah. Okay. Have a great day anyway. You're welcome. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.2723163962364197},{"text":"Good afternoon.","start":1.04,"end":1.68,"sentiment":"positive","sentiment_score":0.44337235391139984},{"text":"This is Airtel accounts.","start":1.68,"end":3.04,"sentiment":"positive","sentiment_score":0.38080885261297226},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.4124779055515925},{"text":"Oh, sure.","start":11.2,"end":11.92,"sentiment":"positive","sentiment_score":0.3640000522136688}],"sentiment":"positive","sentiment_score":0.3923442701498667,"num_words":15,"start":0.71999997,"end":11.92},{"sentences":[{"text":"I will be more than happy to pull out your account here.","start":11.92,"end":14.66,"sentiment":"positive","sentiment_score":0.6294333438078562},{"text":"May I have your full name, please?","start":14.985,"end":17.164999,"sentiment":"neutral","sentiment_score":0.2275466706071581},{"text":"Oh, I'm sorry.","start":22.025,"end":22.585,"sentiment":"neutral","sentiment_score":-0.019485202617943287},{"text":"You caught up.","start":22.585,"end":23.145,"sentiment":"neutral","sentiment_score":-0.05396862203876177},{"text":"What is your full name?","start":23.145,"end":24.445,"sentiment":"neutral","sentiment_score":-0.006289165280759334}],"sentiment":"neutral","sentiment_score":0.2964739839856823,"num_words":30,"start":11.92,"end":24.445},{"sentences":[{"text":"M a t h a I.","start":28.265,"end":34.02,"sentiment":"neutral","sentiment_score":0.0036862349758545556},{"text":"Okay.","start":34.02,"end":34.52,"sentiment":"neutral","sentiment_score":0.01501295156776905},{"text":"One moment.","start":34.74,"end":35.48,"sentiment":"neutral","sentiment_score":0.009276137687265873},{"text":"And you said you just activated a Internet service to Airtel?","start":42.445,"end":47.105,"sentiment":"neutral","sentiment_score":0.0029413693118840456},{"text":"Mhmm.","start":53.485,"end":53.985,"sentiment":"neutral","sentiment_score":-0.14126336574554443}],"sentiment":"neutral","sentiment_score":-0.0025345555484472286,"num_words":21,"start":28.265,"end":53.985},{"sentences":[{"text":"Okay.","start":64.42,"end":64.92,"sentiment":"neutral","sentiment_score":-0.02304113283753395},{"text":"And what is the phone number?","start":65.06,"end":67.16,"sentiment":"neutral","sentiment_score":-0.015610246453434229},{"text":"Oh, it's an Indian phone number?","start":70.385,"end":72.485,"sentiment":"neutral","sentiment_score":-0.009590800385922194},{"text":"Oh, I see.","start":74.305,"end":75.345,"sentiment":"neutral","sentiment_score":-0.04796899234255155},{"text":"The reason why I wasn't able to pull out any account record from our CRM is because you have reached Airtel Australia, and we are not affiliated to Airtel India.","start":75.345,"end":88.130005,"sentiment":"neutral","sentiment_score":-0.1340966468056043}],"sentiment":"neutral","sentiment_score":-0.09437073467542297,"num_words":46,"start":64.42,"end":88.130005},{"sentences":[{"text":"So we only support and provide services to all Australian number.","start":88.270004,"end":93.89,"sentiment":"neutral","sentiment_score":-0.11102389713579958},{"text":"So if you were referring to your Indian phone number, you still need to contact your local network, which is Irital India.","start":94.11,"end":102.774994,"sentiment":"neutral","sentiment_score":-0.08676171844655817},{"text":"Yeah.","start":103.395,"end":103.895,"sentiment":"neutral","sentiment_score":0.02835339680314064},{"text":"Alright.","start":105.314995,"end":105.814995,"sentiment":"neutral","sentiment_score":0.0652085542678833},{"text":"You.","start":106.115,"end":106.615,"sentiment":"neutral","sentiment_score":0.013387138955295086}],"sentiment":"neutral","sentiment_score":-0.08397421067477101,"num_words":36,"start":88.270004,"end":106.615},{"sentences":[{"text":"Yes.","start":110.49,"end":110.99,"sentiment":"neutral","sentiment_score":-0.01607120782136917},{"text":"Airtel India and Airtel Australia is a different company.","start":111.53,"end":116.19,"sentiment":"neutral","sentiment_score":-0.031147755061586697},{"text":"We're not affiliated.","start":116.25,"end":117.31,"sentiment":"neutral","sentiment_score":-0.06020014608899752},{"text":"We're operating solely.","start":117.45,"end":119.229996,"sentiment":"neutral","sentiment_score":-0.020995376631617546},{"text":"Just so happen, they are using the same name, Airtel.","start":119.29,"end":122.67,"sentiment":"neutral","sentiment_score":-0.012272414192557335}],"sentiment":"neutral","sentiment_score":-0.025488912056271847,"num_words":26,"start":110.49,"end":122.67},{"sentences":[{"text":"Yeah.","start":124.795,"end":125.295,"sentiment":"neutral","sentiment_score":0.05335336923599243},{"text":"Okay.","start":125.835,"end":126.335,"sentiment":"neutral","sentiment_score":0.0926564633846283},{"text":"Have a great day anyway.","start":126.475,"end":127.774994,"sentiment":"positive","sentiment_score":0.35594882965087893},{"text":"You're welcome.","start":128.315,"end":129.055,"sentiment":"positive","sentiment_score":0.35965901613235474},{"text":"Bye bye.","start":129.355,"end":130.095,"sentiment":"neutral","sentiment_score":0.15897312760353088}],"sentiment":"neutral","sentiment_score":0.2693652971224351,"num_words":11,"start":124.795,"end":130.095}]}}]},{"alternatives":[{"transcript":"Hi. My name is Joseph. I'm calling regarding my new Airtel collection. Yep. Matthai, a j. Matthai, m a t h a r. A I and a g. No. So I've just ported my number from another provider to Airtel. So the other the old number got canceled, like, the old connection is gone, but the air through connection is not activated yet. 44. Yes. Correct. Oh, Okay. Alright. No problem. Thank you so much. So Airtel is available in India in Australia, sir? Okay. Yep. Alright. Alright. Thank you. Thank you. Bye.","confidence":0.97265625,"words":[{"word":"hi","start":5.68,"end":6.16,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10179749131202698},{"word":"my","start":6.16,"end":6.3999996,"confidence":0.53515625,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.08141098916530609},{"word":"name","start":6.3999996,"end":6.56,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.090910866856575},{"word":"is","start":6.56,"end":6.7999997,"confidence":0.7416992,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0789133757352829},{"word":"joseph","start":6.7999997,"end":7.2799997,"confidence":0.59472656,"punctuated_word":"Joseph.","sentiment":"neutral","sentiment_score":0.08271448314189911},{"word":"i'm","start":7.2799997,"end":7.44,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0909016877412796},{"word":"calling","start":7.44,"end":7.8399997,"confidence":0.9941406,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.06064127758145332},{"word":"regarding","start":7.8399997,"end":8.34,"confidence":0.9970703,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.07396093755960464},{"word":"my","start":8.559999,"end":8.8,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.11328937113285063},{"word":"new","start":8.8,"end":9.12,"confidence":0.99609375,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.1484515815973282},{"word":"airtel","start":9.12,"end":9.36,"confidence":0.84716797,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.10326538980007172},{"word":"collection","start":9.36,"end":9.86,"confidence":0.74194336,"punctuated_word":"collection.","sentiment":"neutral","sentiment_score":0.11648748815059662},{"word":"yep","start":17.805,"end":18.305,"confidence":0.8808594,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05222143977880478},{"word":"matthai","start":18.765,"end":19.244999,"confidence":0.40457153,"punctuated_word":"Matthai,","sentiment":"neutral","sentiment_score":0.025001581758260727},{"word":"a","start":19.244999,"end":19.404999,"confidence":0.5625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.020649095997214317},{"word":"j","start":19.404999,"end":19.904999,"confidence":0.8835449,"punctuated_word":"j.","sentiment":"neutral","sentiment_score":0.029360290616750717},{"word":"matthai","start":24.845,"end":25.345,"confidence":0.989624,"punctuated_word":"Matthai,","sentiment":"neutral","sentiment_score":0.00234326277859509},{"word":"m","start":25.485,"end":25.724998,"confidence":0.99121094,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.0020842826925218105},{"word":"a","start":25.724998,"end":25.805,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004912545904517174},{"word":"t","start":25.805,"end":26.044998,"confidence":0.9970703,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.009445162490010262},{"word":"h","start":26.044998,"end":26.205,"confidence":0.8276367,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.005547189619392157},{"word":"a","start":26.205,"end":26.445,"confidence":0.90283203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006227519828826189},{"word":"r","start":26.445,"end":26.945,"confidence":0.6088867,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":0.007339083589613438},{"word":"a","start":31.869999,"end":32.03,"confidence":0.9165039,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.004578739404678345},{"word":"i","start":32.03,"end":32.53,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0035182256251573563},{"word":"and","start":34.75,"end":35.23,"confidence":0.5810547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0067613692954182625},{"word":"a","start":35.23,"end":35.39,"confidence":0.9375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00732297170907259},{"word":"g","start":35.39,"end":35.89,"confidence":0.9050293,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":0.00629014428704977},{"word":"no","start":47.985,"end":48.465,"confidence":0.99121094,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15432025492191315},{"word":"so","start":48.465,"end":48.705,"confidence":0.85595703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16536647081375122},{"word":"i've","start":48.705,"end":48.865,"confidence":0.92456055,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.18498484790325165},{"word":"just","start":48.865,"end":49.105,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.229436993598938},{"word":"ported","start":49.105,"end":49.605,"confidence":0.8105469,"punctuated_word":"ported","sentiment":"neutral","sentiment_score":-0.21757173538208008},{"word":"my","start":49.985,"end":50.225,"confidence":0.9873047,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.21861213445663452},{"word":"number","start":50.225,"end":50.705,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.15344926714897156},{"word":"from","start":50.705,"end":51.025,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.15285563468933103},{"word":"another","start":51.025,"end":51.265,"confidence":0.35351562,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.17327584326267242},{"word":"provider","start":51.265,"end":51.765,"confidence":0.99902344,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.1454160064458847},{"word":"to","start":51.825,"end":52.065,"confidence":0.96777344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14503350853919983},{"word":"airtel","start":52.065,"end":52.565,"confidence":0.95910645,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.1339399814605713},{"word":"so","start":53.345,"end":53.845,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15458132326602936},{"word":"the","start":54.385002,"end":54.625,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2166462540626526},{"word":"other","start":54.625,"end":55.025,"confidence":0.98535156,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.27564898133277893},{"word":"the","start":55.105,"end":55.345,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2533414661884308},{"word":"old","start":55.345,"end":55.585,"confidence":0.9902344,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.27335986495018005},{"word":"number","start":55.585,"end":55.985,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.25741153955459595},{"word":"got","start":55.985,"end":56.225,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.28652867674827576},{"word":"canceled","start":56.225,"end":56.725,"confidence":0.7010498,"punctuated_word":"canceled,","sentiment":"neutral","sentiment_score":-0.2486908733844757},{"word":"like","start":56.864998,"end":57.364998,"confidence":0.7192383,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.24775616824626925},{"word":"the","start":58.03,"end":58.27,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2586269974708557},{"word":"old","start":58.27,"end":58.77,"confidence":0.99609375,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.29543569684028625},{"word":"connection","start":59.23,"end":59.629997,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.3231104016304016},{"word":"is","start":59.629997,"end":60.03,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.27887415885925293},{"word":"gone","start":60.03,"end":60.53,"confidence":0.8845215,"punctuated_word":"gone,","sentiment":"neutral","sentiment_score":-0.24525615572929385},{"word":"but","start":60.67,"end":60.989998,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.18103159964084625},{"word":"the","start":60.989998,"end":61.149998,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2657468020915985},{"word":"air","start":61.149998,"end":61.309998,"confidence":0.43603516,"punctuated_word":"air","sentiment":"neutral","sentiment_score":-0.24826541543006897},{"word":"through","start":61.309998,"end":61.469997,"confidence":0.16308594,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.2706094980239868},{"word":"connection","start":61.469997,"end":61.87,"confidence":0.9902344,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.334772527217865},{"word":"is","start":61.87,"end":62.03,"confidence":0.9741211,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.271195650100708},{"word":"not","start":62.03,"end":62.53,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2018837183713913},{"word":"activated","start":62.829998,"end":63.309998,"confidence":0.97265625,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":-0.1465742588043213},{"word":"yet","start":63.309998,"end":63.809998,"confidence":0.99609375,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.210922509431839},{"word":"44","start":68.35,"end":69.17,"confidence":0.6600342,"punctuated_word":"44.","sentiment":"neutral","sentiment_score":-0.005681609734892845},{"word":"yes","start":72.895,"end":72.975,"confidence":0.91552734,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.00650383485481143},{"word":"correct","start":72.975,"end":73.475,"confidence":0.9562988,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.0028747646138072014},{"word":"oh","start":84.255,"end":84.755,"confidence":0.59814453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11259470880031586},{"word":"okay","start":101.954994,"end":102.454994,"confidence":0.967041,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03460802510380745},{"word":"alright","start":103.235,"end":103.735,"confidence":0.9592285,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.01100812666118145},{"word":"no","start":103.795,"end":104.115,"confidence":0.8730469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11982814967632294},{"word":"problem","start":104.115,"end":104.515,"confidence":0.9926758,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.18262678384780884},{"word":"thank","start":104.515,"end":104.674995,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.30978381633758545},{"word":"you","start":104.674995,"end":104.91499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31836840510368347},{"word":"so","start":104.91499,"end":105.075,"confidence":0.9980469,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3557787835597992},{"word":"much","start":105.075,"end":105.555,"confidence":0.99853516,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.3012417256832123},{"word":"so","start":105.555,"end":105.954994,"confidence":0.49414062,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.021716702729463577},{"word":"airtel","start":105.954994,"end":106.354996,"confidence":0.84798175,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.02332037314772606},{"word":"is","start":106.354996,"end":106.435,"confidence":0.9589844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0047748275101184845},{"word":"available","start":106.435,"end":106.91499,"confidence":0.99609375,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.005983943119645119},{"word":"in","start":106.91499,"end":107.075,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.004662534222006798},{"word":"india","start":107.075,"end":107.395,"confidence":0.82470703,"punctuated_word":"India","sentiment":"neutral","sentiment_score":0.01216764748096466},{"word":"in","start":107.475,"end":107.634995,"confidence":0.77441406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.007293948903679848},{"word":"australia","start":107.634995,"end":108.134995,"confidence":0.7585449,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.015098128467798231},{"word":"sir","start":108.195,"end":108.695,"confidence":0.7907715,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":0.01356874406337738},{"word":"okay","start":123.71,"end":124.21,"confidence":0.9543457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02798479050397873},{"word":"yep","start":124.27,"end":124.77,"confidence":0.9663086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03984690457582474},{"word":"alright","start":126.17693,"end":126.67693,"confidence":0.9863281,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.20849362015724185},{"word":"alright","start":126.73694,"end":127.13693,"confidence":0.953125,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3110182285308838},{"word":"thank","start":127.13693,"end":127.37694,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3604777455329895},{"word":"you","start":127.37694,"end":127.87694,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2707047462463379},{"word":"thank","start":128.17694,"end":128.41693,"confidence":0.5878906,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4132446050643921},{"word":"you","start":128.41693,"end":128.65694,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33848080039024353},{"word":"bye","start":128.65694,"end":129.15694,"confidence":0.984375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.23930120468139648}],"paragraphs":{"transcript":"\nHi. My name is Joseph. I'm calling regarding my new Airtel collection. Yep. Matthai, a j.\n\nMatthai, m a t h a r. A I and a g. No. So I've just ported my number from another provider to Airtel. So the other the old number got canceled, like, the old connection is gone, but the air through connection is not activated yet.\n\n44. Yes. Correct. Oh, Okay. Alright.\n\nNo problem. Thank you so much. So Airtel is available in India in Australia, sir? Okay. Yep.\n\nAlright. Alright. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.68,"end":6.16,"sentiment":"neutral","sentiment_score":0.10179749131202698},{"text":"My name is Joseph.","start":6.16,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.08348742872476578},{"text":"I'm calling regarding my new Airtel collection.","start":7.2799997,"end":9.86,"sentiment":"neutral","sentiment_score":0.1009996762233121},{"text":"Yep.","start":17.805,"end":18.305,"sentiment":"neutral","sentiment_score":0.05222143977880478},{"text":"Matthai, a j.","start":18.765,"end":19.904999,"sentiment":"neutral","sentiment_score":0.025003656124075253}],"sentiment":"neutral","sentiment_score":0.07937358424533159,"num_words":16,"start":5.68,"end":19.904999},{"sentences":[{"text":"Matthai, m a t h a r.","start":24.845,"end":26.945,"sentiment":"neutral","sentiment_score":0.005414149557639446},{"text":"A I and a g.","start":31.869999,"end":35.89,"sentiment":"neutral","sentiment_score":0.005694290064275265},{"text":"No.","start":47.985,"end":48.465,"sentiment":"neutral","sentiment_score":-0.15432025492191315},{"text":"So I've just ported my number from another provider to Airtel.","start":48.465,"end":52.565,"sentiment":"neutral","sentiment_score":-0.17454022033648056},{"text":"So the other the old number got canceled, like, the old connection is gone, but the air through connection is not activated yet.","start":53.345,"end":63.809998,"sentiment":"neutral","sentiment_score":-0.24983784945114798}],"sentiment":"neutral","sentiment_score":-0.16498218550584576,"num_words":47,"start":24.845,"end":63.809998},{"sentences":[{"text":"44.","start":68.35,"end":69.17,"sentiment":"neutral","sentiment_score":-0.005681609734892845},{"text":"Yes.","start":72.895,"end":72.975,"sentiment":"neutral","sentiment_score":0.00650383485481143},{"text":"Correct.","start":72.975,"end":73.475,"sentiment":"neutral","sentiment_score":0.0028747646138072014},{"text":"Oh, Okay.","start":84.255,"end":102.454994,"sentiment":"neutral","sentiment_score":-0.07360136695206165},{"text":"Alright.","start":103.235,"end":103.735,"sentiment":"neutral","sentiment_score":0.01100812666118145}],"sentiment":"neutral","sentiment_score":-0.02208293625153601,"num_words":6,"start":68.35,"end":103.735},{"sentences":[{"text":"No problem.","start":103.795,"end":104.515,"sentiment":"neutral","sentiment_score":0.1512274667620659},{"text":"Thank you so much.","start":104.515,"end":105.555,"sentiment":"neutral","sentiment_score":0.3212931826710701},{"text":"So Airtel is available in India in Australia, sir?","start":105.555,"end":108.695,"sentiment":"neutral","sentiment_score":0.012065205516086685},{"text":"Okay.","start":123.71,"end":124.21,"sentiment":"neutral","sentiment_score":0.02798479050397873},{"text":"Yep.","start":124.27,"end":124.77,"sentiment":"neutral","sentiment_score":0.03984690457582474}],"sentiment":"neutral","sentiment_score":0.10376742405488211,"num_words":17,"start":103.795,"end":124.77},{"sentences":[{"text":"Alright.","start":126.17693,"end":126.67693,"sentiment":"neutral","sentiment_score":0.20849362015724185},{"text":"Alright.","start":126.73694,"end":127.13693,"sentiment":"neutral","sentiment_score":0.3110182285308838},{"text":"Thank you.","start":127.13693,"end":127.87694,"sentiment":"neutral","sentiment_score":0.3155912458896637},{"text":"Thank you.","start":128.17694,"end":128.65694,"sentiment":"positive","sentiment_score":0.3758627027273178},{"text":"Bye.","start":128.65694,"end":129.15694,"sentiment":"neutral","sentiment_score":0.23930120468139648}],"sentiment":"neutral","sentiment_score":0.30596013580049786,"num_words":7,"start":126.17693,"end":129.15694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. My name is Joseph. I'm calling regarding my new Airtel collection.\n\nChannel 0: Oh, sure. I will be more than happy to pull out your account here. May I have your full name, please?\n\nChannel 1: Yep. Matthai, a j.\n\nChannel 0: Oh, I'm sorry. You caught up. What is your full name?\n\nChannel 1: Matthai, m a t h a r.\n\nChannel 0: M a t h\n\nChannel 1: A I\n\nChannel 0: a I. Okay. One\n\nChannel 1: and\n\nChannel 0: moment.\n\nChannel 1: a g.\n\nChannel 0: And you said you just activated a Internet service to Airtel?\n\nChannel 1: No. So I've just ported my number from another provider to Airtel. So\n\nChannel 0: Mhmm.\n\nChannel 1: the other the old number got canceled, like, the old connection is gone, but the air through connection is not activated yet.\n\nChannel 0: Okay. And what is the phone number?\n\nChannel 1: 44.\n\nChannel 0: Oh, it's an Indian phone number?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Oh, I see. The reason why I wasn't able to pull out any account record from our CRM is because you have reached Airtel Australia, and\n\nChannel 1: Oh,\n\nChannel 0: we are not affiliated to Airtel India. So we only support and provide services to all Australian number. So if you were referring to your Indian phone number, you still need to contact your local network, which is Irital\n\nChannel 1: Okay.\n\nChannel 0: India.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: No problem. Thank you so much.\n\nChannel 0: Alright.\n\nChannel 1: So Airtel\n\nChannel 0: You.\n\nChannel 1: is available in India in Australia, sir?\n\nChannel 0: Yes. Airtel India and Airtel Australia is a different company. We're not affiliated. We're operating solely. Just so happen, they are using the same name, Airtel.\n\nChannel 1: Okay. Yep.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Alright.\n\nChannel 0: Have a great\n\nChannel 1: Alright.\n\nChannel 0: day\n\nChannel 1: Thank\n\nChannel 0: anyway.\n\nChannel 1: you. Thank\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.2723163962364197},{"text":"Good afternoon.","start":1.04,"end":1.68,"sentiment":"positive","sentiment_score":0.44337235391139984},{"text":"This is Airtel accounts.","start":1.68,"end":3.04,"sentiment":"positive","sentiment_score":0.38080885261297226},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.4124779055515925}],"sentiment":"positive","sentiment_score":0.39670491906312794,"channel":0,"num_words":13,"start":0.71999997,"end":4.34},{"sentences":[{"text":"Hi.","start":5.68,"end":6.16,"sentiment":"neutral","sentiment_score":0.10179749131202698},{"text":"My name is Joseph.","start":6.16,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.08348742872476578},{"text":"I'm calling regarding my new Airtel collection.","start":7.2799997,"end":9.86,"sentiment":"neutral","sentiment_score":0.1009996762233121}],"sentiment":"neutral","sentiment_score":0.09522874498118956,"channel":1,"num_words":12,"start":5.68,"end":9.86},{"sentences":[{"text":"Oh, sure.","start":11.2,"end":11.92,"sentiment":"positive","sentiment_score":0.3640000522136688},{"text":"I will be more than happy to pull out your account here.","start":11.92,"end":14.66,"sentiment":"positive","sentiment_score":0.6294333438078562},{"text":"May I have your full name, please?","start":14.985,"end":17.164999,"sentiment":"neutral","sentiment_score":0.2275466706071581}],"sentiment":"positive","sentiment_score":0.4701917583034152,"channel":0,"num_words":21,"start":11.2,"end":17.164999},{"sentences":[{"text":"Yep.","start":17.805,"end":18.305,"sentiment":"neutral","sentiment_score":0.05222143977880478},{"text":"Matthai, a j.","start":18.765,"end":19.904999,"sentiment":"neutral","sentiment_score":0.025003656124075253}],"sentiment":"neutral","sentiment_score":0.031808102037757635,"channel":1,"num_words":4,"start":17.805,"end":19.904999},{"sentences":[{"text":"Oh, I'm sorry.","start":22.025,"end":22.585,"sentiment":"neutral","sentiment_score":-0.019485202617943287},{"text":"You caught up.","start":22.585,"end":23.145,"sentiment":"neutral","sentiment_score":-0.05396862203876177},{"text":"What is your full name?","start":23.145,"end":24.445,"sentiment":"neutral","sentiment_score":-0.006289165280759334}],"sentiment":"neutral","sentiment_score":-0.022891572761264713,"channel":0,"num_words":11,"start":22.025,"end":24.445},{"sentences":[{"text":"Matthai, m a t h a r.","start":24.845,"end":26.945,"sentiment":"neutral","sentiment_score":0.005414149557639446}],"sentiment":"neutral","sentiment_score":0.005414149557639446,"channel":1,"num_words":7,"start":24.845,"end":26.945},{"sentences":[{"text":"M a t h","start":28.265,"end":29.94,"sentiment":"neutral","sentiment_score":0.0028604515828192234}],"sentiment":"neutral","sentiment_score":0.0028604515828192234,"channel":0,"num_words":4,"start":28.265,"end":29.94},{"sentences":[{"text":"A I","start":31.869999,"end":32.53,"sentiment":"neutral","sentiment_score":0.0040484825149178505}],"sentiment":"neutral","sentiment_score":0.0040484825149178505,"channel":1,"num_words":2,"start":31.869999,"end":32.53},{"sentences":[{"text":"a I.","start":32.420002,"end":34.02,"sentiment":"neutral","sentiment_score":0.0053378017619252205},{"text":"Okay.","start":34.02,"end":34.52,"sentiment":"neutral","sentiment_score":0.01501295156776905},{"text":"One","start":34.74,"end":34.98,"sentiment":"neutral","sentiment_score":0.006827559322118759}],"sentiment":"neutral","sentiment_score":0.008129028603434563,"channel":0,"num_words":4,"start":32.420002,"end":34.98},{"sentences":[{"text":"and","start":34.75,"end":35.23,"sentiment":"neutral","sentiment_score":0.0067613692954182625}],"sentiment":"neutral","sentiment_score":0.0067613692954182625,"channel":1,"num_words":1,"start":34.75,"end":35.23},{"sentences":[{"text":"moment.","start":34.98,"end":35.48,"sentiment":"neutral","sentiment_score":0.011724716052412988}],"sentiment":"neutral","sentiment_score":0.011724716052412988,"channel":0,"num_words":1,"start":34.98,"end":35.48},{"sentences":[{"text":"a g.","start":35.23,"end":35.89,"sentiment":"neutral","sentiment_score":0.00680655799806118}],"sentiment":"neutral","sentiment_score":0.00680655799806118,"channel":1,"num_words":2,"start":35.23,"end":35.89},{"sentences":[{"text":"And you said you just activated a Internet service to Airtel?","start":42.445,"end":47.105,"sentiment":"neutral","sentiment_score":0.0029413693118840456}],"sentiment":"neutral","sentiment_score":0.0029413693118840456,"channel":0,"num_words":11,"start":42.445,"end":47.105},{"sentences":[{"text":"No.","start":47.985,"end":48.465,"sentiment":"neutral","sentiment_score":-0.15432025492191315},{"text":"So I've just ported my number from another provider to Airtel.","start":48.465,"end":52.565,"sentiment":"neutral","sentiment_score":-0.17454022033648056},{"text":"So","start":53.345,"end":53.845,"sentiment":"neutral","sentiment_score":-0.15458132326602936}],"sentiment":"neutral","sentiment_score":-0.17144953860686377,"channel":1,"num_words":13,"start":47.985,"end":53.845},{"sentences":[{"text":"Mhmm.","start":53.485,"end":53.985,"sentiment":"neutral","sentiment_score":-0.14126336574554443}],"sentiment":"neutral","sentiment_score":-0.14126336574554443,"channel":0,"num_words":1,"start":53.485,"end":53.985},{"sentences":[{"text":"the other the old number got canceled, like, the old connection is gone, but the air through connection is not activated yet.","start":54.385002,"end":63.809998,"sentiment":"neutral","sentiment_score":-0.2541676915504716}],"sentiment":"neutral","sentiment_score":-0.2541676915504716,"channel":1,"num_words":22,"start":54.385002,"end":63.809998},{"sentences":[{"text":"Okay.","start":64.42,"end":64.92,"sentiment":"neutral","sentiment_score":-0.02304113283753395},{"text":"And what is the phone number?","start":65.06,"end":67.16,"sentiment":"neutral","sentiment_score":-0.015610246453434229}],"sentiment":"neutral","sentiment_score":-0.01667180165116276,"channel":0,"num_words":7,"start":64.42,"end":67.16},{"sentences":[{"text":"44.","start":68.35,"end":69.17,"sentiment":"neutral","sentiment_score":-0.005681609734892845}],"sentiment":"neutral","sentiment_score":-0.005681609734892845,"channel":1,"num_words":1,"start":68.35,"end":69.17},{"sentences":[{"text":"Oh, it's an Indian phone number?","start":70.385,"end":72.485,"sentiment":"neutral","sentiment_score":-0.009590800385922194}],"sentiment":"neutral","sentiment_score":-0.009590800385922194,"channel":0,"num_words":6,"start":70.385,"end":72.485},{"sentences":[{"text":"Yes.","start":72.895,"end":72.975,"sentiment":"neutral","sentiment_score":0.00650383485481143},{"text":"Correct.","start":72.975,"end":73.475,"sentiment":"neutral","sentiment_score":0.0028747646138072014}],"sentiment":"neutral","sentiment_score":0.004689299734309316,"channel":1,"num_words":2,"start":72.895,"end":73.475},{"sentences":[{"text":"Oh, I see.","start":74.305,"end":75.345,"sentiment":"neutral","sentiment_score":-0.04796899234255155},{"text":"The reason why I wasn't able to pull out any account record from our CRM is because you have reached Airtel Australia, and","start":75.345,"end":84.270004,"sentiment":"neutral","sentiment_score":-0.1307913337064826}],"sentiment":"neutral","sentiment_score":-0.12123490970295209,"channel":0,"num_words":26,"start":74.305,"end":84.270004},{"sentences":[{"text":"Oh,","start":84.255,"end":84.755,"sentiment":"neutral","sentiment_score":-0.11259470880031586}],"sentiment":"neutral","sentiment_score":-0.11259470880031586,"channel":1,"num_words":1,"start":84.255,"end":84.755},{"sentences":[{"text":"we are not affiliated to Airtel India.","start":84.270004,"end":88.130005,"sentiment":"neutral","sentiment_score":-0.14495696127414703},{"text":"So we only support and provide services to all Australian number.","start":88.270004,"end":93.89,"sentiment":"neutral","sentiment_score":-0.11102389713579958},{"text":"So if you were referring to your Indian phone number, you still need to contact your local network, which is Irital","start":94.11,"end":102.274994,"sentiment":"neutral","sentiment_score":-0.08972745317788351}],"sentiment":"neutral","sentiment_score":-0.1056471311320097,"channel":0,"num_words":39,"start":84.270004,"end":102.274994},{"sentences":[{"text":"Okay.","start":101.954994,"end":102.454994,"sentiment":"neutral","sentiment_score":-0.03460802510380745}],"sentiment":"neutral","sentiment_score":-0.03460802510380745,"channel":1,"num_words":1,"start":101.954994,"end":102.454994},{"sentences":[{"text":"India.","start":102.274994,"end":102.774994,"sentiment":"neutral","sentiment_score":-0.024481289088726044}],"sentiment":"neutral","sentiment_score":-0.024481289088726044,"channel":0,"num_words":1,"start":102.274994,"end":102.774994},{"sentences":[{"text":"Alright.","start":103.235,"end":103.735,"sentiment":"neutral","sentiment_score":0.01100812666118145}],"sentiment":"neutral","sentiment_score":0.01100812666118145,"channel":1,"num_words":1,"start":103.235,"end":103.735},{"sentences":[{"text":"Yeah.","start":103.395,"end":103.895,"sentiment":"neutral","sentiment_score":0.02835339680314064}],"sentiment":"neutral","sentiment_score":0.02835339680314064,"channel":0,"num_words":1,"start":103.395,"end":103.895},{"sentences":[{"text":"No problem.","start":103.795,"end":104.515,"sentiment":"neutral","sentiment_score":0.1512274667620659},{"text":"Thank you so much.","start":104.515,"end":105.555,"sentiment":"neutral","sentiment_score":0.3212931826710701}],"sentiment":"neutral","sentiment_score":0.264604610701402,"channel":1,"num_words":6,"start":103.795,"end":105.555},{"sentences":[{"text":"Alright.","start":105.314995,"end":105.814995,"sentiment":"neutral","sentiment_score":0.0652085542678833}],"sentiment":"neutral","sentiment_score":0.0652085542678833,"channel":0,"num_words":1,"start":105.314995,"end":105.814995},{"sentences":[{"text":"So Airtel","start":105.555,"end":106.354996,"sentiment":"neutral","sentiment_score":0.022518537938594818}],"sentiment":"neutral","sentiment_score":0.022518537938594818,"channel":1,"num_words":2,"start":105.555,"end":106.354996},{"sentences":[{"text":"You.","start":106.115,"end":106.615,"sentiment":"neutral","sentiment_score":0.013387138955295086}],"sentiment":"neutral","sentiment_score":0.013387138955295086,"channel":0,"num_words":1,"start":106.115,"end":106.615},{"sentences":[{"text":"is available in India in Australia, sir?","start":106.354996,"end":108.695,"sentiment":"neutral","sentiment_score":0.00907853910965579}],"sentiment":"neutral","sentiment_score":0.00907853910965579,"channel":1,"num_words":7,"start":106.354996,"end":108.695},{"sentences":[{"text":"Yes.","start":110.49,"end":110.99,"sentiment":"neutral","sentiment_score":-0.01607120782136917},{"text":"Airtel India and Airtel Australia is a different company.","start":111.53,"end":116.19,"sentiment":"neutral","sentiment_score":-0.031147755061586697},{"text":"We're not affiliated.","start":116.25,"end":117.31,"sentiment":"neutral","sentiment_score":-0.06020014608899752},{"text":"We're operating solely.","start":117.45,"end":119.229996,"sentiment":"neutral","sentiment_score":-0.020995376631617546},{"text":"Just so happen, they are using the same name, Airtel.","start":119.29,"end":122.67,"sentiment":"neutral","sentiment_score":-0.012272414192557335}],"sentiment":"neutral","sentiment_score":-0.025488912056271847,"channel":0,"num_words":26,"start":110.49,"end":122.67},{"sentences":[{"text":"Okay.","start":123.71,"end":124.21,"sentiment":"neutral","sentiment_score":0.02798479050397873},{"text":"Yep.","start":124.27,"end":124.77,"sentiment":"neutral","sentiment_score":0.03984690457582474}],"sentiment":"neutral","sentiment_score":0.03391584753990173,"channel":1,"num_words":2,"start":123.71,"end":124.77},{"sentences":[{"text":"Yeah.","start":124.795,"end":125.295,"sentiment":"neutral","sentiment_score":0.05335336923599243},{"text":"Okay.","start":125.835,"end":126.335,"sentiment":"neutral","sentiment_score":0.0926564633846283}],"sentiment":"neutral","sentiment_score":0.07300491631031036,"channel":0,"num_words":2,"start":124.795,"end":126.335},{"sentences":[{"text":"Alright.","start":126.17693,"end":126.67693,"sentiment":"neutral","sentiment_score":0.20849362015724185}],"sentiment":"neutral","sentiment_score":0.20849362015724185,"channel":1,"num_words":1,"start":126.17693,"end":126.67693},{"sentences":[{"text":"Have a great","start":126.475,"end":127.034996,"sentiment":"positive","sentiment_score":0.38110894958178204}],"sentiment":"positive","sentiment_score":0.38110894958178204,"channel":0,"num_words":3,"start":126.475,"end":127.034996},{"sentences":[{"text":"Alright.","start":126.73694,"end":127.13693,"sentiment":"neutral","sentiment_score":0.3110182285308838}],"sentiment":"neutral","sentiment_score":0.3110182285308838,"channel":1,"num_words":1,"start":126.73694,"end":127.13693},{"sentences":[{"text":"day","start":127.034996,"end":127.274994,"sentiment":"neutral","sentiment_score":0.2836005389690399}],"sentiment":"neutral","sentiment_score":0.2836005389690399,"channel":0,"num_words":1,"start":127.034996,"end":127.274994},{"sentences":[{"text":"Thank","start":127.13693,"end":127.37694,"sentiment":"positive","sentiment_score":0.3604777455329895}],"sentiment":"positive","sentiment_score":0.3604777455329895,"channel":1,"num_words":1,"start":127.13693,"end":127.37694},{"sentences":[{"text":"anyway.","start":127.274994,"end":127.774994,"sentiment":"positive","sentiment_score":0.35281676054000854}],"sentiment":"positive","sentiment_score":0.35281676054000854,"channel":0,"num_words":1,"start":127.274994,"end":127.774994},{"sentences":[{"text":"you.","start":127.37694,"end":127.87694,"sentiment":"neutral","sentiment_score":0.2707047462463379},{"text":"Thank","start":128.17694,"end":128.41693,"sentiment":"positive","sentiment_score":0.4132446050643921}],"sentiment":"positive","sentiment_score":0.341974675655365,"channel":1,"num_words":2,"start":127.37694,"end":128.41693},{"sentences":[{"text":"You're","start":128.315,"end":128.555,"sentiment":"positive","sentiment_score":0.3666962385177612}],"sentiment":"positive","sentiment_score":0.3666962385177612,"channel":0,"num_words":1,"start":128.315,"end":128.555},{"sentences":[{"text":"you.","start":128.41693,"end":128.65694,"sentiment":"positive","sentiment_score":0.33848080039024353}],"sentiment":"positive","sentiment_score":0.33848080039024353,"channel":1,"num_words":1,"start":128.41693,"end":128.65694},{"sentences":[{"text":"welcome.","start":128.555,"end":129.055,"sentiment":"positive","sentiment_score":0.35262179374694824}],"sentiment":"positive","sentiment_score":0.35262179374694824,"channel":0,"num_words":1,"start":128.555,"end":129.055},{"sentences":[{"text":"Bye.","start":128.65694,"end":129.15694,"sentiment":"neutral","sentiment_score":0.23930120468139648}],"sentiment":"neutral","sentiment_score":0.23930120468139648,"channel":1,"num_words":1,"start":128.65694,"end":129.15694},{"sentences":[{"text":"Bye bye.","start":129.355,"end":130.095,"sentiment":"neutral","sentiment_score":0.15897312760353088}],"sentiment":"neutral","sentiment_score":0.15897312760353088,"channel":0,"num_words":2,"start":129.355,"end":130.095}]},"summary":{"result":"success","short":"A customer named Matthai calls Airtel accounts to inquire about their new collection. The agent asks for Matthai's full name and phone number before explaining that Airtel is not affiliated with Airtel India and advises Matthai to contact their local network for assistance. The agent also confirms that Airtel is available in India and Australia."},"intents":{"segments":[{"text":"I will be more than happy to pull out your account here. May I have your full name, please? Yep.","start_word":27,"end_word":46,"intents":[{"intent":"Retrieve account number","confidence_score":0.0021596765},{"intent":"Confirm account status","confidence_score":0.003335758}]},{"text":"May I have your full name, please? Yep.","start_word":39,"end_word":46,"intents":[{"intent":"Provide name","confidence_score":0.028441487}]},{"text":"the other the old number got canceled, like, the old connection is gone, but the air through connection is not activated yet. Okay.","start_word":107,"end_word":129,"intents":[{"intent":"Confirm connection","confidence_score":0.013300248}]},{"text":"And what is the phone number? 44.","start_word":130,"end_word":136,"intents":[{"intent":"Provide phone number","confidence_score":0.38823843}]},{"text":"The reason why I wasn't able to pull out any account record from our CRM is because you have reached Airtel Australia, and Oh, we are not affiliated to Airtel India. So we only support and provide services to all Australian number. So if you were referring to your Indian phone number, you still need to contact your local network, which is Irital Okay.","start_word":148,"end_word":211,"intents":[{"intent":"Clarify iranian affiliation","confidence_score":0.0000059734957}]},{"text":"So Airtel You. is available in India in Australia, sir? Yes.","start_word":222,"end_word":232,"intents":[{"intent":"Confirm presence of airtel","confidence_score":0.000016796805}]},{"text":"Airtel India and Airtel Australia is a different company. We're not affiliated. We're operating solely. Just so happen, they are using the same name, Airtel. Okay.","start_word":233,"end_word":258,"intents":[{"intent":"Confirm difference","confidence_score":0.000017391272}]},{"text":"Alright. Have a great Alright. day Thank anyway. you.","start_word":262,"end_word":270,"intents":[{"intent":"End conversation","confidence_score":0.5314218}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2723163962364197},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.4029032588005066},{"text":"Hi. My name is Joseph. I'm calling regarding my new Airtel collection.","start_word":13,"end_word":24,"sentiment":"neutral","sentiment_score":0.09604517370462418},{"text":"Oh, sure. I will be more than happy to pull out your account here.","start_word":25,"end_word":38,"sentiment":"positive","sentiment_score":0.5633308291435242},{"text":"May I have your full name, please? Yep. Matthai, a j. Oh, I'm sorry. You caught up. What is your full name? Matthai, m a t h a r. M a t h A I a I. Okay. One and moment. a g. And you said you just activated a Internet service to Airtel? No. So I've just ported my number from another provider to Airtel. So Mhmm. the other the old number got canceled, like, the old connection is gone, but the air through connection is not activated yet. Okay. And what is the phone number? 44. Oh, it's an Indian phone number? Yes. Correct. Oh, I see. The reason why I wasn't able to pull out any account record from our CRM is because you have reached Airtel Australia, and Oh, we are not affiliated to Airtel India. So we only support and provide services to all Australian number. So if you were referring to your Indian phone number, you still need to contact your local network, which is Irital Okay. India. Alright. Yeah. No problem. Thank you so much. Alright. So Airtel You. is available in India in Australia, sir? Yes. Airtel India and Airtel Australia is a different company. We're not affiliated. We're operating solely. Just so happen, they are using the same name, Airtel. Okay. Yep. Yeah. Okay. Alright.","start_word":39,"end_word":262,"sentiment":"neutral","sentiment_score":-0.04492183029651642},{"text":"Have a great Alright. day Thank anyway.","start_word":263,"end_word":269,"sentiment":"positive","sentiment_score":0.3461974859237671},{"text":"you.","start_word":270,"end_word":270,"sentiment":"neutral","sentiment_score":0.2707047462463379},{"text":"Thank You're you. welcome.","start_word":271,"end_word":274,"sentiment":"positive","sentiment_score":0.361942321062088},{"text":"Bye. Bye bye.","start_word":275,"end_word":277,"sentiment":"neutral","sentiment_score":0.20161005854606628}],"average":{"sentiment":"neutral","sentiment_score":0.027809565921999378}}}}