{"metadata":{"transaction_key":"deprecated","request_id":"019f4027-dcf5-7a03-aa3e-47d7260f9c49","sha256":"82f260d502aad5bd2690c253a72ccb615b547c7e4250c99ef26cffd592a814cd","created":"2026-07-08T05:16:23.198Z","duration":12.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. Thanks for calling Anthony from Red Eye. I'm unavailable at the moment. Please leave your name and number, and I will call you back as soon as possible.","confidence":0.99902344,"words":[{"word":"hi","start":0.79999995,"end":1.04,"confidence":0.9572754,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.43109846115112305},{"word":"thanks","start":1.04,"end":1.28,"confidence":0.9970703,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5924821496009827},{"word":"for","start":1.28,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.459364116191864},{"word":"calling","start":1.4399999,"end":1.76,"confidence":0.9970703,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5375087857246399},{"word":"anthony","start":1.76,"end":2.08,"confidence":0.99609375,"punctuated_word":"Anthony","sentiment":"positive","sentiment_score":0.4654200971126557},{"word":"from","start":2.08,"end":2.32,"confidence":0.9980469,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.6017686128616333},{"word":"red","start":2.32,"end":2.48,"confidence":0.88134766,"punctuated_word":"Red","sentiment":"positive","sentiment_score":0.6295292973518372},{"word":"eye","start":2.48,"end":2.8799999,"confidence":0.7753906,"punctuated_word":"Eye.","sentiment":"positive","sentiment_score":0.7042306661605835},{"word":"i'm","start":2.8799999,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.39875173568725586},{"word":"unavailable","start":3.1999998,"end":3.6999998,"confidence":0.9951172,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.4968014061450958},{"word":"at","start":3.84,"end":3.9199998,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5322216153144836},{"word":"the","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4543166160583496},{"word":"moment","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3844757080078125},{"word":"please","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.30441537499427795},{"word":"leave","start":4.7999997,"end":4.96,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.27316150069236755},{"word":"your","start":4.96,"end":5.12,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.24311551451683044},{"word":"name","start":5.12,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.22781410813331604},{"word":"and","start":5.3599997,"end":5.52,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.21077921986579895},{"word":"number","start":5.52,"end":5.8399997,"confidence":0.9375,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.23260658979415896},{"word":"and","start":5.8399997,"end":5.92,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.22668194770812988},{"word":"i","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27919045090675354},{"word":"will","start":6.08,"end":6.24,"confidence":0.9921875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.13921315968036652},{"word":"call","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1993622928857803},{"word":"you","start":6.3999996,"end":6.56,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09746883809566498},{"word":"back","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.14005346596240997},{"word":"as","start":6.7999997,"end":6.96,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.17281627655029297},{"word":"soon","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.15744398534297943},{"word":"as","start":7.2,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2226562052965164},{"word":"possible","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.14704559743404388}],"paragraphs":{"transcript":"\nHi. Thanks for calling Anthony from Red Eye. I'm unavailable at the moment. Please leave your name and number, and I will call you back as soon as possible.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"positive","sentiment_score":0.43109846115112305},{"text":"Thanks for calling Anthony from Red Eye.","start":1.04,"end":2.8799999,"sentiment":"positive","sentiment_score":0.5700433892863137},{"text":"I'm unavailable at the moment.","start":2.8799999,"end":4.48,"sentiment":"negative","sentiment_score":-0.45331341624259947},{"text":"Please leave your name and number, and I will call you back as soon as possible.","start":4.48,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.2046140329912305}],"sentiment":"neutral","sentiment_score":-0.038585842169564344,"num_words":29,"start":0.79999995,"end":7.8599997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Thanks for calling Anthony from Red Eye. I'm unavailable at the moment. Please leave your name and number, and I will call you back as soon as possible.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"positive","sentiment_score":0.43109846115112305},{"text":"Thanks for calling Anthony from Red Eye.","start":1.04,"end":2.8799999,"sentiment":"positive","sentiment_score":0.5700433892863137},{"text":"I'm unavailable at the moment.","start":2.8799999,"end":4.48,"sentiment":"negative","sentiment_score":-0.45331341624259947},{"text":"Please leave your name and number, and I will call you back as soon as possible.","start":4.48,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.2046140329912305}],"sentiment":"neutral","sentiment_score":-0.038585842169564344,"channel":1,"num_words":29,"start":0.79999995,"end":7.8599997}]},"summary":{"result":"success","short":"Hi. Thanks for calling Anthony from Red Eye. I'm unavailable at the moment. Please leave your name and number, and I will call you back as soon as possible."},"intents":{"segments":[{"text":"Thanks for calling Anthony from Red Eye. I'm unavailable at the moment. Please leave your name and number, and I will call you back as soon as possible.","start_word":1,"end_word":28,"intents":[{"intent":"Call back","confidence_score":0.4044323}]}]},"sentiments":{"segments":[{"text":"Hi. Thanks for calling Anthony from Red Eye.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5556731224060059},{"text":"I'm unavailable at the moment.","start_word":8,"end_word":12,"sentiment":"negative","sentiment_score":-0.4310682713985443},{"text":"Please leave your name and number, and I will call you back as soon as possible.","start_word":13,"end_word":28,"sentiment":"neutral","sentiment_score":-0.21066124737262729}],"average":{"sentiment":"neutral","sentiment_score":-0.046769930256737605}}}}