{"metadata":{"transaction_key":"deprecated","request_id":"01a0f58f-5311-74d3-b0c1-c10741d4cdca","sha256":"4b9bb1bbf607046bddceaeda8f92dc5a35875bbacd2d03f76cc1d05efb8bd8cd","created":"2026-10-01T03:43:27.644Z","duration":39.887936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":106,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":123,"output_tokens":123},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":123,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello. Good afternoon, Keith. Yes. Hi. Good afternoon. I'm looking for Keith Kong. I see. Alright. Oh, this is the... This number? Mary from Vigilance AI. Just to clarify, this is is a phone call phone number?","confidence":0.95703125,"words":[{"word":"hello","start":5.44,"end":5.94,"confidence":0.95874023,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00440468592569232},{"word":"hello","start":7.2,"end":7.68,"confidence":0.91308594,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01244725938886404},{"word":"good","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.24779219925403595},{"word":"afternoon","start":7.9199996,"end":8.42,"confidence":0.8330078,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.1995934396982193},{"word":"keith","start":8.48,"end":8.98,"confidence":0.85961914,"punctuated_word":"Keith.","sentiment":"neutral","sentiment_score":0.20741263031959536},{"word":"yes","start":9.36,"end":9.679999,"confidence":0.96875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13184991478919983},{"word":"hi","start":9.679999,"end":9.92,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.128195121884346},{"word":"good","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2202364206314087},{"word":"afternoon","start":10.08,"end":10.559999,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.14298512041568756},{"word":"i'm","start":10.559999,"end":10.719999,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07053469121456146},{"word":"looking","start":10.719999,"end":11.04,"confidence":0.9970703,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.04737745225429535},{"word":"for","start":11.04,"end":11.28,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03305644169449806},{"word":"keith","start":11.28,"end":11.78,"confidence":0.9394531,"punctuated_word":"Keith","sentiment":"neutral","sentiment_score":0.03708518669009209},{"word":"kong","start":11.84,"end":12.34,"confidence":0.7429199,"punctuated_word":"Kong.","sentiment":"neutral","sentiment_score":0.03605871647596359},{"word":"i","start":16.935,"end":17.175001,"confidence":0.5913086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10261759161949158},{"word":"see","start":17.175001,"end":17.495,"confidence":0.98706055,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.1204526424407959},{"word":"alright","start":17.495,"end":17.995,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.04933835193514824},{"word":"oh","start":19.735,"end":20.235,"confidence":0.9926758,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06383576989173889},{"word":"this","start":21.975,"end":22.215,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.030944576486945152},{"word":"is","start":22.215,"end":22.375,"confidence":0.95703125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02951430343091488},{"word":"the","start":22.375,"end":22.695,"confidence":0.32202148,"punctuated_word":"the...","sentiment":"neutral","sentiment_score":-0.023825086653232574},{"word":"this","start":22.695,"end":22.855,"confidence":0.88183594,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.02296709455549717},{"word":"number","start":22.855,"end":23.355,"confidence":0.9926758,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.021586857736110687},{"word":"mary","start":27.415,"end":27.915,"confidence":0.69189453,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.003201855346560478},{"word":"from","start":27.975,"end":28.475,"confidence":0.984375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.008150147274136543},{"word":"vigilance","start":28.615,"end":29.115,"confidence":0.9284668,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.00032583376741968095},{"word":"ai","start":29.575,"end":29.895,"confidence":0.7619629,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.00042118504643440247},{"word":"just","start":29.895,"end":30.135,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.017908569425344467},{"word":"to","start":30.135,"end":30.295,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01878582313656807},{"word":"clarify","start":30.295,"end":30.775,"confidence":0.9211426,"punctuated_word":"clarify,","sentiment":"neutral","sentiment_score":-0.021879686042666435},{"word":"this","start":30.775,"end":30.935001,"confidence":0.9707031,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.027866149321198463},{"word":"is","start":30.935001,"end":31.322937,"confidence":0.6040039,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02224157378077507},{"word":"is","start":31.402937,"end":31.562937,"confidence":0.5551758,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.022979609668254852},{"word":"a","start":31.562937,"end":31.722937,"confidence":0.5332031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02670346200466156},{"word":"phone","start":31.722937,"end":32.122936,"confidence":0.39916992,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.04550749808549881},{"word":"call","start":32.122936,"end":32.202938,"confidence":0.6503906,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04985834285616875},{"word":"phone","start":32.202938,"end":32.452938,"confidence":0.3737793,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.029008882120251656},{"word":"number","start":32.452938,"end":32.952938,"confidence":0.8676758,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.038355063647031784}],"paragraphs":{"transcript":"\nHello? Hello. Good afternoon, Keith. Yes. Hi.\n\nGood afternoon. I'm looking for Keith Kong. I see. Alright. Oh, this is the...\n\nThis number? Mary from Vigilance AI. Just to clarify, this is is a phone call phone number?","paragraphs":[{"sentences":[{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.00440468592569232},{"text":"Hello.","start":7.2,"end":7.68,"sentiment":"neutral","sentiment_score":0.01244725938886404},{"text":"Good afternoon, Keith.","start":7.68,"end":8.98,"sentiment":"neutral","sentiment_score":0.21826608975728354},{"text":"Yes.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.13184991478919983},{"text":"Hi.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.128195121884346}],"sentiment":"neutral","sentiment_score":0.1330993216085647,"num_words":7,"start":5.44,"end":9.92},{"sentences":[{"text":"Good afternoon.","start":9.92,"end":10.559999,"sentiment":"neutral","sentiment_score":0.18161077052354813},{"text":"I'm looking for Keith Kong.","start":10.559999,"end":12.34,"sentiment":"neutral","sentiment_score":0.04482249766588211},{"text":"I see.","start":16.935,"end":17.495,"sentiment":"neutral","sentiment_score":-0.11153511703014374},{"text":"Alright.","start":17.495,"end":17.995,"sentiment":"neutral","sentiment_score":-0.04933835193514824},{"text":"Oh, this is the...","start":19.735,"end":22.695,"sentiment":"neutral","sentiment_score":-0.037029934115707874}],"sentiment":"neutral","sentiment_score":0.011914693351302828,"num_words":14,"start":9.92,"end":22.695},{"sentences":[{"text":"This number?","start":22.695,"end":23.355,"sentiment":"neutral","sentiment_score":-0.02227697614580393},{"text":"Mary from Vigilance AI.","start":27.415,"end":29.895,"sentiment":"neutral","sentiment_score":0.0030247553586377762},{"text":"Just to clarify, this is is a phone call phone number?","start":29.895,"end":32.952938,"sentiment":"neutral","sentiment_score":-0.02919042364440181}],"sentiment":"neutral","sentiment_score":-0.020797034761498627,"num_words":17,"start":22.695,"end":32.952938}]}}]},{"alternatives":[{"transcript":"Hello? No. He's not available. He's not in the phone anymore. He he was not using this phone anymore. Who's calling? I can't hear you. I can't hear you. It's very noisy in your side. Yeah. Sorry. Yeah.","confidence":0.9921875,"words":[{"word":"hello","start":7.3599997,"end":7.8599997,"confidence":0.8898926,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.019124938175082207},{"word":"no","start":13.92,"end":14.16,"confidence":0.8654785,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24129360914230347},{"word":"he's","start":14.16,"end":14.48,"confidence":0.9267578,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.25666624307632446},{"word":"not","start":14.48,"end":14.639999,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.26647287607192993},{"word":"available","start":14.639999,"end":15.139999,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.2991968095302582},{"word":"he's","start":16.775,"end":17.015,"confidence":0.9025879,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.1410050094127655},{"word":"not","start":17.015,"end":17.175,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10706307739019394},{"word":"in","start":17.175,"end":17.415,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09517394006252287},{"word":"the","start":17.415,"end":17.495,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05343792960047722},{"word":"phone","start":17.495,"end":17.815,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.052831221371889114},{"word":"anymore","start":17.815,"end":18.295,"confidence":0.9941406,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.07761472463607788},{"word":"he","start":18.295,"end":18.455,"confidence":0.9921875,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.06645140051841736},{"word":"he","start":18.455,"end":18.775,"confidence":0.5629883,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.07390489429235458},{"word":"was","start":18.775,"end":18.855,"confidence":0.94628906,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07762488722801208},{"word":"not","start":18.855,"end":19.095,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08911029249429703},{"word":"using","start":19.095,"end":19.335,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.08137905597686768},{"word":"this","start":19.335,"end":19.494999,"confidence":0.9658203,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11751681566238403},{"word":"phone","start":19.494999,"end":19.735,"confidence":0.98095703,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.17748288810253143},{"word":"anymore","start":19.735,"end":20.235,"confidence":0.9975586,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.05987580120563507},{"word":"who's","start":25.015,"end":25.415,"confidence":0.80859375,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.027687903493642807},{"word":"calling","start":25.415,"end":25.915,"confidence":1.0,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":-0.01557115837931633},{"word":"i","start":33.61,"end":33.85,"confidence":0.8964844,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7239739894866943},{"word":"can't","start":33.85,"end":34.09,"confidence":0.9785156,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7358865141868591},{"word":"hear","start":34.09,"end":34.329998,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.7291849851608276},{"word":"you","start":34.329998,"end":34.57,"confidence":0.98950195,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.731640100479126},{"word":"i","start":34.57,"end":34.73,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7114877700805664},{"word":"can't","start":34.73,"end":34.89,"confidence":0.9921875,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6596394181251526},{"word":"hear","start":34.89,"end":35.05,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.695872962474823},{"word":"you","start":35.05,"end":35.21,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.691573977470398},{"word":"it's","start":35.21,"end":35.45,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.8017045259475708},{"word":"very","start":35.45,"end":35.77,"confidence":0.99902344,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.8073777556419373},{"word":"noisy","start":35.77,"end":36.27,"confidence":0.99902344,"punctuated_word":"noisy","sentiment":"negative","sentiment_score":-0.8010350465774536},{"word":"in","start":36.73,"end":36.809998,"confidence":0.96972656,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.791128396987915},{"word":"your","start":36.809998,"end":37.05,"confidence":0.69189453,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7907301783561707},{"word":"side","start":37.05,"end":37.29,"confidence":0.9057617,"punctuated_word":"side.","sentiment":"negative","sentiment_score":-0.7706797122955322},{"word":"yeah","start":37.29,"end":37.77,"confidence":0.97680664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.3016166090965271},{"word":"sorry","start":37.77,"end":38.25,"confidence":0.96655273,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2679668366909027},{"word":"yeah","start":38.25,"end":38.75,"confidence":0.95336914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10810789465904236}],"paragraphs":{"transcript":"\nHello? No. He's not available. He's not in the phone anymore. He he was not using this phone anymore.\n\nWho's calling? I can't hear you. I can't hear you. It's very noisy in your side. Yeah.\n\nSorry. Yeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.019124938175082207},{"text":"No.","start":13.92,"end":14.16,"sentiment":"neutral","sentiment_score":-0.24129360914230347},{"text":"He's not available.","start":14.16,"end":15.139999,"sentiment":"neutral","sentiment_score":-0.27411197622617084},{"text":"He's not in the phone anymore.","start":16.775,"end":18.295,"sentiment":"neutral","sentiment_score":-0.08785431707898776},{"text":"He he was not using this phone anymore.","start":18.295,"end":20.235,"sentiment":"neutral","sentiment_score":-0.09291825443506241}],"sentiment":"neutral","sentiment_score":-0.1218408704000084,"num_words":19,"start":7.3599997,"end":20.235},{"sentences":[{"text":"Who's calling?","start":25.015,"end":25.915,"sentiment":"neutral","sentiment_score":-0.02162953093647957},{"text":"I can't hear you.","start":33.61,"end":34.57,"sentiment":"negative","sentiment_score":-0.7301713973283768},{"text":"I can't hear you.","start":34.57,"end":35.21,"sentiment":"negative","sentiment_score":-0.689643532037735},{"text":"It's very noisy in your side.","start":35.21,"end":37.29,"sentiment":"negative","sentiment_score":-0.7937759359677633},{"text":"Yeah.","start":37.29,"end":37.77,"sentiment":"neutral","sentiment_score":-0.3016166090965271}],"sentiment":"negative","sentiment_score":-0.6345171178965008,"num_words":17,"start":25.015,"end":37.77},{"sentences":[{"text":"Sorry.","start":37.77,"end":38.25,"sentiment":"neutral","sentiment_score":-0.2679668366909027},{"text":"Yeah.","start":38.25,"end":38.75,"sentiment":"neutral","sentiment_score":-0.10810789465904236}],"sentiment":"neutral","sentiment_score":-0.18803736567497253,"num_words":2,"start":37.77,"end":38.75}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good afternoon, Keith. Yes. Hi. Good afternoon. I'm looking for Keith Kong.\n\nChannel 1: No. He's not available. He's\n\nChannel 0: I\n\nChannel 1: not in\n\nChannel 0: see.\n\nChannel 1: the phone\n\nChannel 0: Alright.\n\nChannel 1: anymore. He he was not using this phone anymore.\n\nChannel 0: Oh, this is the... This number?\n\nChannel 1: Who's calling?\n\nChannel 0: Mary from Vigilance AI. Just to clarify, this is is a phone call phone number?\n\nChannel 1: I can't hear you. I can't hear you. It's very noisy in your side. Yeah. Sorry.\n\nYeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.00440468592569232},{"text":"Hello.","start":7.2,"end":7.68,"sentiment":"neutral","sentiment_score":0.01244725938886404}],"sentiment":"neutral","sentiment_score":0.00842597265727818,"channel":0,"num_words":2,"start":5.44,"end":7.68},{"sentences":[{"text":"Hello?","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.019124938175082207}],"sentiment":"neutral","sentiment_score":0.019124938175082207,"channel":1,"num_words":1,"start":7.3599997,"end":7.8599997},{"sentences":[{"text":"Good afternoon, Keith.","start":7.68,"end":8.98,"sentiment":"neutral","sentiment_score":0.21826608975728354},{"text":"Yes.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.13184991478919983},{"text":"Hi.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.128195121884346},{"text":"Good afternoon.","start":9.92,"end":10.559999,"sentiment":"neutral","sentiment_score":0.18161077052354813},{"text":"I'm looking for Keith Kong.","start":10.559999,"end":12.34,"sentiment":"neutral","sentiment_score":0.04482249766588211}],"sentiment":"neutral","sentiment_score":0.1251814446101586,"channel":0,"num_words":12,"start":7.68,"end":12.34},{"sentences":[{"text":"No.","start":13.92,"end":14.16,"sentiment":"neutral","sentiment_score":-0.24129360914230347},{"text":"He's not available.","start":14.16,"end":15.139999,"sentiment":"neutral","sentiment_score":-0.27411197622617084},{"text":"He's","start":16.775,"end":17.015,"sentiment":"neutral","sentiment_score":-0.1410050094127655}],"sentiment":"neutral","sentiment_score":-0.2409269094467163,"channel":1,"num_words":5,"start":13.92,"end":17.015},{"sentences":[{"text":"I","start":16.935,"end":17.175001,"sentiment":"neutral","sentiment_score":-0.10261759161949158}],"sentiment":"neutral","sentiment_score":-0.10261759161949158,"channel":0,"num_words":1,"start":16.935,"end":17.175001},{"sentences":[{"text":"not in","start":17.015,"end":17.415,"sentiment":"neutral","sentiment_score":-0.10111850872635841}],"sentiment":"neutral","sentiment_score":-0.10111850872635841,"channel":1,"num_words":2,"start":17.015,"end":17.415},{"sentences":[{"text":"see.","start":17.175001,"end":17.495,"sentiment":"neutral","sentiment_score":-0.1204526424407959}],"sentiment":"neutral","sentiment_score":-0.1204526424407959,"channel":0,"num_words":1,"start":17.175001,"end":17.495},{"sentences":[{"text":"the phone","start":17.415,"end":17.815,"sentiment":"neutral","sentiment_score":-0.053134575486183167}],"sentiment":"neutral","sentiment_score":-0.053134575486183167,"channel":1,"num_words":2,"start":17.415,"end":17.815},{"sentences":[{"text":"Alright.","start":17.495,"end":17.995,"sentiment":"neutral","sentiment_score":-0.04933835193514824}],"sentiment":"neutral","sentiment_score":-0.04933835193514824,"channel":0,"num_words":1,"start":17.495,"end":17.995},{"sentences":[{"text":"anymore.","start":17.815,"end":18.295,"sentiment":"neutral","sentiment_score":-0.07761472463607788},{"text":"He he was not using this phone anymore.","start":18.295,"end":20.235,"sentiment":"neutral","sentiment_score":-0.09291825443506241}],"sentiment":"neutral","sentiment_score":-0.09121786223517524,"channel":1,"num_words":9,"start":17.815,"end":20.235},{"sentences":[{"text":"Oh, this is the...","start":19.735,"end":22.695,"sentiment":"neutral","sentiment_score":-0.037029934115707874},{"text":"This number?","start":22.695,"end":23.355,"sentiment":"neutral","sentiment_score":-0.02227697614580393}],"sentiment":"neutral","sentiment_score":-0.03211228145907322,"channel":0,"num_words":6,"start":19.735,"end":23.355},{"sentences":[{"text":"Who's calling?","start":25.015,"end":25.915,"sentiment":"neutral","sentiment_score":-0.02162953093647957}],"sentiment":"neutral","sentiment_score":-0.02162953093647957,"channel":1,"num_words":2,"start":25.015,"end":25.915},{"sentences":[{"text":"Mary from Vigilance AI.","start":27.415,"end":29.895,"sentiment":"neutral","sentiment_score":0.0030247553586377762},{"text":"Just to clarify, this is is a phone call phone number?","start":29.895,"end":32.952938,"sentiment":"neutral","sentiment_score":-0.02919042364440181}],"sentiment":"neutral","sentiment_score":-0.020599709243591256,"channel":0,"num_words":15,"start":27.415,"end":32.952938},{"sentences":[{"text":"I can't hear you.","start":33.61,"end":34.57,"sentiment":"negative","sentiment_score":-0.7301713973283768},{"text":"I can't hear you.","start":34.57,"end":35.21,"sentiment":"negative","sentiment_score":-0.689643532037735},{"text":"It's very noisy in your side.","start":35.21,"end":37.29,"sentiment":"negative","sentiment_score":-0.7937759359677633},{"text":"Yeah.","start":37.29,"end":37.77,"sentiment":"neutral","sentiment_score":-0.3016166090965271},{"text":"Sorry.","start":37.77,"end":38.25,"sentiment":"neutral","sentiment_score":-0.2679668366909027}],"sentiment":"negative","sentiment_score":-0.6882186736911535,"channel":1,"num_words":16,"start":33.61,"end":38.25},{"sentences":[{"text":"Yeah.","start":38.25,"end":38.75,"sentiment":"neutral","sentiment_score":-0.10810789465904236}],"sentiment":"neutral","sentiment_score":-0.10810789465904236,"channel":1,"num_words":1,"start":38.25,"end":38.75}]},"summary":{"result":"success","short":"The customer is trying to reach Keith Kong but he is not available. The customer is having trouble hearing the agent on the other end of the line and is unable to confirm who is calling. The call ends with the customer apologizing for the noise and the agent acknowledging their difficulty hearing."},"intents":{"segments":[{"text":"I'm looking for Keith Kong. No.","start_word":10,"end_word":15,"intents":[{"intent":"Seek keith kong","confidence_score":0.010795175}]},{"text":"Who's calling? Mary from Vigilance AI. Just to clarify, this is is a phone call phone number? I can't hear you. I can't hear you. It's very noisy in your side. Yeah. Sorry. Yeah.","start_word":42,"end_word":75,"intents":[{"intent":"Understand reason for call","confidence_score":0.000021427959}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Hello? Good afternoon, Keith. Yes. Hi. Good afternoon. I'm looking for Keith Kong. No. He's not available. He's I not in see. the Alright. phone anymore. He he was not using this phone Oh, anymore. this is the... This number? Who's calling? Mary from Vigilance AI. Just to clarify, this is is a phone call phone number?","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":-0.02789958193898201},{"text":"I can't hear you. I can't hear you. It's very noisy in your side.","start_word":59,"end_word":72,"sentiment":"negative","sentiment_score":-0.7404465079307556},{"text":"Yeah. Sorry. Yeah.","start_word":73,"end_word":75,"sentiment":"neutral","sentiment_score":-0.24115702509880063}],"average":{"sentiment":"neutral","sentiment_score":-0.17154287322749937}}}}