{"metadata":{"transaction_key":"deprecated","request_id":"01a0fa87-f206-75c1-9369-25c7a074c580","sha256":"5b6d400478c1ec6a3712c2b304a0ef7c4455e74d2b80f646adc4c4d2a39b94e6","created":"2026-10-02T02:53:30.154Z","duration":35.42394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":117,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":126},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Deva. My name is Mary, and I'm calling from Airtel. I'm just calling regarding with our conversation yesterday regarding the current invoice on your account. If you received this message, please don't hesitate to call us so that I can further inform you regarding what the status of your account. Thank you so much, and have a great day. Goodbye for now.","confidence":1.0,"words":[{"word":"hello","start":11.759999,"end":12.16,"confidence":0.9875488,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.07919622212648392},{"word":"deva","start":12.16,"end":12.559999,"confidence":0.7628581,"punctuated_word":"Deva.","sentiment":"neutral","sentiment_score":0.08763664960861206},{"word":"my","start":12.559999,"end":12.719999,"confidence":0.9941406,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.07316350191831589},{"word":"name","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.07338061928749084},{"word":"is","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08917592465877533},{"word":"mary","start":13.12,"end":13.5199995,"confidence":0.97753906,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.1133139431476593},{"word":"and","start":13.5199995,"end":13.679999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08601835370063782},{"word":"i'm","start":13.679999,"end":14.0,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07636051625013351},{"word":"calling","start":14.0,"end":14.32,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.05534501373767853},{"word":"from","start":14.32,"end":14.639999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07045230269432068},{"word":"airtel","start":14.639999,"end":15.139999,"confidence":0.9968262,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.06070048734545708},{"word":"i'm","start":15.36,"end":15.5199995,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.051575612276792526},{"word":"just","start":15.5199995,"end":15.975,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04941064119338989},{"word":"calling","start":16.375,"end":16.875,"confidence":0.9980469,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.03174934163689613},{"word":"regarding","start":17.015,"end":17.515,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.02144595608115196},{"word":"with","start":17.575,"end":17.815,"confidence":0.9741211,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.014442361891269684},{"word":"our","start":17.815,"end":18.135,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04211439937353134},{"word":"conversation","start":18.135,"end":18.635,"confidence":0.99902344,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.04332427680492401},{"word":"yesterday","start":18.935001,"end":19.435001,"confidence":0.99902344,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.08852799236774445},{"word":"regarding","start":19.895,"end":20.395,"confidence":0.90478516,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.01380932331085205},{"word":"the","start":20.535,"end":20.615,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011649303138256071},{"word":"current","start":20.615,"end":21.015,"confidence":0.9941406,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.01963203400373459},{"word":"invoice","start":21.015,"end":21.495,"confidence":0.99121094,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.024923138320446014},{"word":"on","start":21.495,"end":21.655,"confidence":0.9614258,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.004847869277000427},{"word":"your","start":21.655,"end":21.815,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02440837025642395},{"word":"account","start":21.815,"end":22.315,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.003125511109828949},{"word":"if","start":22.855,"end":23.175,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.024030283093452457},{"word":"you","start":23.175,"end":23.415,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028963550925254825},{"word":"received","start":23.415,"end":23.735,"confidence":0.73876953,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.01942947506904602},{"word":"this","start":23.735,"end":23.975,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.042116373777389526},{"word":"message","start":23.975,"end":24.475,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.05896319821476936},{"word":"please","start":24.535,"end":24.855,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.03995631635189056},{"word":"don't","start":24.855,"end":25.015,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.04120504483580589},{"word":"hesitate","start":25.015,"end":25.494999,"confidence":0.9980469,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.04100643098354339},{"word":"to","start":25.494999,"end":25.654999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028631538152694706},{"word":"call","start":25.654999,"end":25.815,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02940535545349121},{"word":"us","start":25.815,"end":26.055,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.001442641019821167},{"word":"so","start":26.055,"end":26.215,"confidence":0.9892578,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.004832819104194641},{"word":"that","start":26.215,"end":26.455,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06303495168685913},{"word":"i","start":26.455,"end":26.535,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10520651936531068},{"word":"can","start":26.535,"end":26.775002,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07658116519451141},{"word":"further","start":26.775002,"end":27.275002,"confidence":0.99609375,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.09382139891386032},{"word":"inform","start":27.335,"end":27.815,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.05513434112071991},{"word":"you","start":27.815,"end":28.135,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04039962589740753},{"word":"regarding","start":28.135,"end":28.535,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.011437565088272096},{"word":"what","start":28.535,"end":28.695,"confidence":0.71777344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.014505475759506226},{"word":"the","start":28.695,"end":28.855,"confidence":0.86279297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01237371563911438},{"word":"status","start":28.855,"end":29.255001,"confidence":1.0,"punctuated_word":"status","sentiment":"neutral","sentiment_score":0.02329482138156891},{"word":"of","start":29.255001,"end":29.415,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06440025568008423},{"word":"your","start":29.415,"end":29.654999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04016166180372238},{"word":"account","start":29.654999,"end":30.154999,"confidence":0.99853516,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.034489087760448456},{"word":"thank","start":30.438938,"end":30.598938,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6619333028793335},{"word":"you","start":30.598938,"end":30.678938,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6756118535995483},{"word":"so","start":30.678938,"end":30.758938,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6875945329666138},{"word":"much","start":30.758938,"end":31.158937,"confidence":0.97094727,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.6890723705291748},{"word":"and","start":31.158937,"end":31.39894,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6121522784233093},{"word":"have","start":31.39894,"end":31.558939,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6857595443725586},{"word":"a","start":31.558939,"end":31.638939,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6965039968490601},{"word":"great","start":31.638939,"end":31.798939,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7950810194015503},{"word":"day","start":31.798939,"end":32.11894,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.697866678237915},{"word":"goodbye","start":32.11894,"end":32.51894,"confidence":0.9951172,"punctuated_word":"Goodbye","sentiment":"neutral","sentiment_score":0.032766103744506836},{"word":"for","start":32.51894,"end":32.67894,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.032761961221694946},{"word":"now","start":32.67894,"end":33.17894,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.04392896592617035}],"paragraphs":{"transcript":"\nHello, Deva. My name is Mary, and I'm calling from Airtel. I'm just calling regarding with our conversation yesterday regarding the current invoice on your account. If you received this message, please don't hesitate to call us so that I can further inform you regarding what the status of your account. Thank you so much, and have a great day.\n\nGoodbye for now.","paragraphs":[{"sentences":[{"text":"Hello, Deva.","start":11.759999,"end":12.559999,"sentiment":"neutral","sentiment_score":0.08341643586754799},{"text":"My name is Mary, and I'm calling from Airtel.","start":12.559999,"end":15.139999,"sentiment":"neutral","sentiment_score":0.07754562919338544},{"text":"I'm just calling regarding with our conversation yesterday regarding the current invoice on your account.","start":15.36,"end":22.315,"sentiment":"neutral","sentiment_score":0.026631402721007665},{"text":"If you received this message, please don't hesitate to call us so that I can further inform you regarding what the status of your account.","start":22.855,"end":30.154999,"sentiment":"neutral","sentiment_score":0.0239279842376709},{"text":"Thank you so much, and have a great day.","start":30.438938,"end":32.11894,"sentiment":"positive","sentiment_score":0.6890639530287849}],"sentiment":"neutral","sentiment_score":0.13439982930819194,"num_words":60,"start":11.759999,"end":32.11894},{"sentences":[{"text":"Goodbye for now.","start":32.11894,"end":33.17894,"sentiment":"neutral","sentiment_score":0.036485676964124046}],"sentiment":"neutral","sentiment_score":0.036485676964124046,"num_words":3,"start":32.11894,"end":33.17894}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.16,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.46424368023872375},{"word":"call","start":0.39999998,"end":0.56,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.42205196619033813},{"word":"has","start":0.56,"end":0.79999995,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4580119550228119},{"word":"been","start":0.79999995,"end":1.04,"confidence":0.99902344,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.4787382483482361},{"word":"forwarded","start":1.04,"end":1.52,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.4164537787437439},{"word":"to","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4670946002006531},{"word":"voice","start":1.68,"end":1.92,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.5457408428192139},{"word":"mail","start":1.92,"end":2.42,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.47489213943481445},{"word":"the","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4602501690387726},{"word":"person","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.47910529375076294},{"word":"you're","start":3.1999998,"end":3.52,"confidence":0.9543457,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.4177873134613037},{"word":"trying","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.4091457724571228},{"word":"to","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.449817568063736},{"word":"reach","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.4444985091686249},{"word":"is","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4737352728843689},{"word":"not","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4888085722923279},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4977720379829407},{"word":"at","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.1869283616542816},{"word":"the","start":5.7599998,"end":5.8399997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1687815636396408},{"word":"tone","start":5.8399997,"end":6.3199997,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.15150025486946106},{"word":"please","start":6.3199997,"end":6.64,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2031572163105011},{"word":"record","start":6.64,"end":6.96,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.23912501335144043},{"word":"your","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19888858497142792},{"word":"message","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.19774919748306272},{"word":"when","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.14666426181793213},{"word":"you","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17135615646839142},{"word":"have","start":8.4,"end":8.559999,"confidence":0.97265625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15042206645011902},{"word":"finished","start":8.559999,"end":8.96,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1165272891521454},{"word":"recording","start":8.96,"end":9.46,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.16883297264575958},{"word":"you","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20514141023159027},{"word":"may","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.19872884452342987},{"word":"hang","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.1659722626209259},{"word":"up","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.19945253431797028}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.42,"sentiment":"negative","sentiment_score":-0.4659034013748169},{"text":"The person you're trying to reach is not available.","start":2.72,"end":5.06,"sentiment":"negative","sentiment_score":-0.45788005656666225},{"text":"At the tone, please record your message.","start":5.52,"end":7.62,"sentiment":"neutral","sentiment_score":-0.1923043131828308},{"text":"When you have finished recording, you may hang up.","start":8.0,"end":10.66,"sentiment":"neutral","sentiment_score":-0.16923308869202933}],"sentiment":"neutral","sentiment_score":-0.324768960927472,"num_words":33,"start":0.16,"end":10.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hello, Deva. My name is Mary, and I'm calling from Airtel. I'm just calling regarding with our conversation yesterday regarding the current invoice on your account. If you received this message, please don't hesitate to call us so that I can further inform you regarding what the status of your account. Thank you so much, and have a great day.\n\nGoodbye for now.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.42,"sentiment":"negative","sentiment_score":-0.4659034013748169},{"text":"The person you're trying to reach is not available.","start":2.72,"end":5.06,"sentiment":"negative","sentiment_score":-0.45788005656666225},{"text":"At the tone, please record your message.","start":5.52,"end":7.62,"sentiment":"neutral","sentiment_score":-0.1923043131828308},{"text":"When you have finished recording, you may hang up.","start":8.0,"end":10.66,"sentiment":"neutral","sentiment_score":-0.16923308869202933}],"sentiment":"neutral","sentiment_score":-0.324768960927472,"channel":1,"num_words":33,"start":0.16,"end":10.66},{"sentences":[{"text":"Hello, Deva.","start":11.759999,"end":12.559999,"sentiment":"neutral","sentiment_score":0.08341643586754799},{"text":"My name is Mary, and I'm calling from Airtel.","start":12.559999,"end":15.139999,"sentiment":"neutral","sentiment_score":0.07754562919338544},{"text":"I'm just calling regarding with our conversation yesterday regarding the current invoice on your account.","start":15.36,"end":22.315,"sentiment":"neutral","sentiment_score":0.026631402721007665},{"text":"If you received this message, please don't hesitate to call us so that I can further inform you regarding what the status of your account.","start":22.855,"end":30.154999,"sentiment":"neutral","sentiment_score":0.0239279842376709},{"text":"Thank you so much, and have a great day.","start":30.438938,"end":32.11894,"sentiment":"positive","sentiment_score":0.6890639530287849}],"sentiment":"neutral","sentiment_score":0.13439982930819194,"channel":0,"num_words":60,"start":11.759999,"end":32.11894},{"sentences":[{"text":"Goodbye for now.","start":32.11894,"end":33.17894,"sentiment":"neutral","sentiment_score":0.036485676964124046}],"sentiment":"neutral","sentiment_score":0.036485676964124046,"channel":0,"num_words":3,"start":32.11894,"end":33.17894}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail, prompting the representative to leave a message for Deva regarding an invoice on their account. The representative requests that Deva call back to provide an update on the status of their account."},"intents":{"segments":[{"text":"If you received this message, please don't hesitate to call us so that I can further inform you regarding what the status of your account.","start_word":59,"end_word":83,"intents":[{"intent":"Request callback","confidence_score":0.059969462}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.45785635709762573},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hello, Deva. My name is Mary, and I'm calling from Airtel. I'm just calling regarding with our conversation yesterday regarding the current invoice on your account. If you received this message, please don't hesitate to call us so that I can further inform you regarding what the status of your account.","start_word":17,"end_word":83,"sentiment":"neutral","sentiment_score":-0.010749786160886288},{"text":"Thank you so much, and have a great day.","start_word":84,"end_word":92,"sentiment":"positive","sentiment_score":0.6904182434082031},{"text":"Goodbye for now.","start_word":93,"end_word":95,"sentiment":"neutral","sentiment_score":0.04472701996564865}],"average":{"sentiment":"neutral","sentiment_score":-0.019396358066134985}}}}