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Yeah. I think it was just more than that. The investment option was blank. Yeah. Cool. Oh, sick. Okay. Cool. Wait. As if we've done that in rebalancing? Oh, rebalancing with the rollover. Yeah. That's perfect. Yep. Absolutely. Oh, just like, oh, if it's current, then there's no change. That's perfect. Yeah. I think so. I added a couple of little word text bits. I just added in there about him opting into his MLC, which I think did we speak to Jack about he called MLC and they're like, oh, he was sending us things to opt in to. Yes. I'll message him and say, hey. We've Nigel Evans was Oh, man. I'm gonna be so tired then. No. I had a cold on the weekend. I'm pretty well 98% better now. Just tired. Tired. How are you going over there? Yeah. It's not fair. Oh, yeah. Well, you'll be very happy to see the end of this. Yep. I think so. It should have today's date on the save on it. Yeah. I hope that was the right file. It looks pretty good. Hey. We had to do what we had to do, and we got it. Yeah. So I'm just putting in there in chat quickly as well for the Odoo sign. Like, I know you're busy, but I need to make sure I get the insurance quote on there, make sure it's, like, valid and stuff. And Jack got an MRC opt in form for the insurances, which I'll need to sign. So I need to, like, Yeah. Yep. Hey. We're all in it, mate. That's all good. I'll I'm still typing away as we go. But, yeah, I'm on. Not necessarily correct. Just need to make sure, like, how valid is it. If it's like a thirty day thing and we're already halfway through and just making sure that I can have that uploaded with the SLA to sign alongside that MLC opt in forms of all the fresh docs for him to sign off on. Yeah. Yeah. Yep. Yep. Yeah. And then hopefully, we just put all this in place, implement it all, and we don't have to worry about it for, like, twelve months. And then everyone's happy for a while. And then we can fire them. But at least before that, let's get the insurance commission for all this fucking hard work and make sure things are loading all that sort of shit. Alright. No. That's appreciated. And it's always a pleasure, Christie, but I'm gonna try and power through some stuff for now before the next appointment. And I wish you the best of luck. You too, Kristy. 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hello? Yes? Somewhat? Mhmm. Oh, my on the laptop's end.\n\nIt's okay. So just typing away and yawning. Yeah. I can hear you well enough. That's no worries.\n\nYeah. Yeah. Yep. That's perfect. Yeah.\n\nI think it was just more than that. The investment option was blank. Yeah. Cool. Oh, sick.\n\nOkay. Cool. Wait. As if we've done that in rebalancing? Oh, rebalancing with the rollover.\n\nYeah. That's perfect. Yep. Absolutely. Oh, just like, oh, if it's current, then there's no change.\n\nThat's perfect. Yeah. I think so. I added a couple of little word text bits. I just added in there about him opting into his MLC, which I think did we speak to Jack about he called MLC and they're like, oh, he was sending us things to opt in to.\n\nYes. I'll message him and say, hey. We've Nigel Evans was Oh, man. I'm gonna be so tired then. No.\n\nI had a cold on the weekend. I'm pretty well 98% better now. Just tired. Tired. How are you going over there?\n\nYeah. It's not fair. Oh, yeah. Well, you'll be very happy to see the end of this. Yep.\n\nI think so. It should have today's date on the save on it. Yeah. I hope that was the right file. It looks pretty good.\n\nHey. We had to do what we had to do, and we got it. Yeah. So I'm just putting in there in chat quickly as well for the Odoo sign. Like, I know you're busy, but I need to make sure I get the insurance quote on there, make sure it's, like, valid and stuff.\n\nAnd Jack got an MRC opt in form for the insurances, which I'll need to sign. So I need to, like, Yeah. Yep. Hey. We're all in it, mate.\n\nThat's all good. I'll I'm still typing away as we go. But, yeah, I'm on. Not necessarily correct. Just need to make sure, like, how valid is it.\n\nIf it's like a thirty day thing and we're already halfway through and just making sure that I can have that uploaded with the SLA to sign alongside that MLC opt in forms of all the fresh docs for him to sign off on. Yeah. Yeah. Yep. Yep.\n\nYeah. And then hopefully, we just put all this in place, implement it all, and we don't have to worry about it for, like, twelve months. And then everyone's happy for a while. And then we can fire them. But at least before that, let's get the insurance commission for all this fucking hard work and make sure things are loading all that sort of shit.\n\nAlright. No. That's appreciated. And it's always a pleasure, Christie, but I'm gonna try and power through some stuff for now before the next appointment. And I wish you the best of luck.\n\nYou too, Kristy. Bye.","paragraphs":[{"sentences":[{"text":"Christie, hello?","start":0.96,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.012057292275130749},{"text":"Yes?","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.0013595949858427048},{"text":"Somewhat?","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":-0.00955464132130146},{"text":"Mhmm.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.004459901712834835},{"text":"Oh, my on the laptop's end.","start":16.025,"end":17.725,"sentiment":"neutral","sentiment_score":0.0003159589832648635}],"sentiment":"neutral","sentiment_score":0.002025017620656978,"num_words":11,"start":0.96,"end":17.725},{"sentences":[{"text":"It's okay.","start":25.145,"end":25.625,"sentiment":"neutral","sentiment_score":0.07945559173822403},{"text":"So just typing away and 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tired.","start":323.65002,"end":324.45,"sentiment":"neutral","sentiment_score":-0.07510619983077049},{"text":"Tired.","start":324.45,"end":324.77002,"sentiment":"neutral","sentiment_score":-0.06065066158771515},{"text":"How are you going over there?","start":324.77002,"end":326.07,"sentiment":"neutral","sentiment_score":0.011064412693182627}],"sentiment":"neutral","sentiment_score":-0.008008242500099268,"num_words":22,"start":318.53003,"end":326.07},{"sentences":[{"text":"Yeah.","start":334.41498,"end":334.655,"sentiment":"neutral","sentiment_score":-0.04146050661802292},{"text":"It's not fair.","start":334.655,"end":335.555,"sentiment":"neutral","sentiment_score":-0.22813924650351206},{"text":"Oh, yeah.","start":341.34,"end":342.0,"sentiment":"neutral","sentiment_score":-0.04024086892604828},{"text":"Well, you'll be very happy to see the end of this.","start":344.21997,"end":347.43997,"sentiment":"neutral","sentiment_score":-0.16279079223221},{"text":"Yep.","start":391.795,"end":392.295,"sentiment":"neutral","sentiment_score":0.04121000692248344}],"sentiment":"neutral","sentiment_score":-0.14199159397847122,"num_words":18,"start":334.41498,"end":392.295},{"sentences":[{"text":"I think so.","start":394.29,"end":406.53,"sentiment":"neutral","sentiment_score":0.029221277683973312},{"text":"It should have today's date on the save on it.","start":406.53,"end":409.335,"sentiment":"neutral","sentiment_score":0.04668634943664074},{"text":"Yeah.","start":414.215,"end":414.715,"sentiment":"neutral","sentiment_score":0.09727676212787628},{"text":"I hope that was the right file.","start":417.335,"end":418.615,"sentiment":"neutral","sentiment_score":0.31714346579142977},{"text":"It looks pretty good.","start":418.615,"end":419.835,"sentiment":"positive","sentiment_score":0.4000837430357933}],"sentiment":"neutral","sentiment_score":0.17888573288917542,"num_words":25,"start":394.29,"end":419.835},{"sentences":[{"text":"Hey.","start":428.22,"end":428.46,"sentiment":"neutral","sentiment_score":-0.05251941829919815},{"text":"We had to do what we had to do, and we got it.","start":428.46,"end":430.96,"sentiment":"neutral","sentiment_score":-0.05195003833908301},{"text":"Yeah.","start":526.51,"end":527.01,"sentiment":"neutral","sentiment_score":0.05145005136728287},{"text":"So I'm just putting in there in chat quickly as well for the Odoo sign.","start":541.945,"end":547.245,"sentiment":"neutral","sentiment_score":0.12466599891583124},{"text":"Like, I know you're busy, but I need to make sure I get the insurance quote on there, make sure it's, like, valid and stuff.","start":547.545,"end":555.22504,"sentiment":"neutral","sentiment_score":0.08039970837533474}],"sentiment":"neutral","sentiment_score":0.058246596868742596,"num_words":55,"start":428.22,"end":555.22504},{"sentences":[{"text":"And Jack got an MRC opt in form for the insurances, which I'll need to sign.","start":555.22504,"end":564.08997,"sentiment":"neutral","sentiment_score":0.03267389693064615},{"text":"So I need to, like, Yeah.","start":564.08997,"end":726.325,"sentiment":"neutral","sentiment_score":-0.019233384169638157},{"text":"Yep.","start":729.105,"end":729.505,"sentiment":"neutral","sentiment_score":0.016842804849147797},{"text":"Hey.","start":729.505,"end":729.745,"sentiment":"neutral","sentiment_score":0.07184509932994843},{"text":"We're all in it, mate.","start":729.745,"end":730.625,"sentiment":"neutral","sentiment_score":0.18062322437763215}],"sentiment":"neutral","sentiment_score":0.04824779558412988,"num_words":29,"start":555.22504,"end":730.625},{"sentences":[{"text":"That's all good.","start":730.625,"end":731.345,"sentiment":"positive","sentiment_score":0.34670695662498474},{"text":"I'll I'm still typing away as we go.","start":731.345,"end":733.105,"sentiment":"neutral","sentiment_score":0.04016565391793847},{"text":"But, yeah, I'm on.","start":733.105,"end":734.165,"sentiment":"neutral","sentiment_score":0.014417663682252169},{"text":"Not necessarily correct.","start":744.51,"end":745.47003,"sentiment":"neutral","sentiment_score":-0.11664197593927383},{"text":"Just need to make sure, like, how valid is it.","start":745.47003,"end":747.63,"sentiment":"neutral","sentiment_score":-0.003499785624444485}],"sentiment":"neutral","sentiment_score":0.03693546328161444,"num_words":28,"start":730.625,"end":747.63},{"sentences":[{"text":"If it's like a thirty day thing and we're already halfway through and just making sure that I can have that uploaded with the SLA to sign alongside that MLC opt in forms of all the fresh docs for him to sign off on.","start":747.63,"end":761.235,"sentiment":"neutral","sentiment_score":0.08682474980808118},{"text":"Yeah.","start":775.67,"end":775.91,"sentiment":"neutral","sentiment_score":0.08968549966812134},{"text":"Yeah.","start":775.91,"end":776.41,"sentiment":"neutral","sentiment_score":0.10051267594099043},{"text":"Yep.","start":799.1,"end":799.6,"sentiment":"neutral","sentiment_score":-0.027273323386907578},{"text":"Yep.","start":804.48505,"end":804.98505,"sentiment":"neutral","sentiment_score":0.034608155488967896}],"sentiment":"neutral","sentiment_score":0.08370462498472382,"num_words":48,"start":747.63,"end":804.98505},{"sentences":[{"text":"Yeah.","start":810.005,"end":810.505,"sentiment":"neutral","sentiment_score":0.1371377557516098},{"text":"And then hopefully, we just put all this in place, implement it all, and we don't have to worry about it for, like, twelve months.","start":811.04504,"end":817.865,"sentiment":"neutral","sentiment_score":0.19746393322944641},{"text":"And then everyone's happy for a while.","start":822.98,"end":825.0,"sentiment":"neutral","sentiment_score":0.005884567275643349},{"text":"And then we can fire them.","start":829.3,"end":830.5,"sentiment":"neutral","sentiment_score":-0.245449960231781},{"text":"But at least before that, let's get the insurance commission for all this fucking hard work and make sure things are loading all that sort of shit.","start":830.5,"end":836.735,"sentiment":"negative","sentiment_score":-0.4099989080870593}],"sentiment":"neutral","sentiment_score":-0.11254154882309111,"num_words":66,"start":810.005,"end":836.735},{"sentences":[{"text":"Alright.","start":844.875,"end":845.375,"sentiment":"neutral","sentiment_score":0.29062849283218384},{"text":"No.","start":859.545,"end":859.705,"sentiment":"neutral","sentiment_score":-0.003685619682073593},{"text":"That's appreciated.","start":859.705,"end":860.525,"sentiment":"neutral","sentiment_score":0.18595346063375473},{"text":"And it's always a pleasure, Christie, but I'm gonna try and power through some stuff for now before the next appointment.","start":860.585,"end":865.965,"sentiment":"neutral","sentiment_score":0.24915938611541474},{"text":"And I wish you the best of luck.","start":866.025,"end":867.965,"sentiment":"positive","sentiment_score":0.41805778816342354}],"sentiment":"neutral","sentiment_score":0.27986846085299144,"num_words":33,"start":844.875,"end":867.965},{"sentences":[{"text":"You too, Kristy.","start":872.72485,"end":873.60486,"sentiment":"positive","sentiment_score":0.4883492390314738},{"text":"Bye.","start":873.60486,"end":874.10486,"sentiment":"neutral","sentiment_score":0.2638746201992035}],"sentiment":"positive","sentiment_score":0.4322305843234062,"num_words":4,"start":872.72485,"end":874.10486}]}}]},{"alternatives":[{"transcript":"Hi. Can you hear me? Hang on. Oh, hang on. Sorry. Give me two seconds. I'm just try I'm connecting it to my, yeah. I'm trying to connect it to my headphones. Oh, damn. Oh, I don't actually think I can do it to my headphones. Can you hear me well enough or no? Alright. Okay. Sorry. Really quickly. The asset allocation, I noticed that a little while ago and I had crashed out hard about it. So I definitely know that's all correct. I will check and make sure the SOA mimics what it is in the workbook real quick. But other than that, that's a okay too. The other thing that you had said I'm just sorry. I'm just pulling it up wrong. Yeah. So the and I'll see super. So we added five and a half. Remember, because we're doing split rollover. So we increased it to $19.02 $2.09. Yep. Happy for that. Okay. And the MLC investment question mark. Oh, fuck. Cool. Mad. Love that for me. Great. I will at least put that in. Okay. The hub portfolio. So we're doing it as if Connor is has done it already. Because when I asked him, he said he was doing it now, and it will be done by the that end of that day. So it should be done now, which means that's his current portfolio, which means I've I've pretty much did it as if we had done that, and we're just rebalancing. Is is that alright? Yeah. Correct. Yeah. How do you spell? Oh, amazing. Okay. Great. Yeah? Okay. Amazing. I'm just checking that application now. So it should be oh, fuck you. I'm not going to crash out. It's fine. Let's see. It was honestly alright. So that's all where it's supposed to be. What the fuck are you? So that's right. That's okay. That's okay. Cash is meant to be at zero. Yep. Sure. And then we've got fixed interest, which is at yep. Okay. And then we've got alternatives at whatever the fuck you are. Call the chat. So and it would literally be just changing up the order that they're in in the SOA to match what I have in the asset allocation table because I know those are pulling correctly there. Because yeah. Alright. Let's see. Math. So with those two alterations, so literally just copy and paste errors. Is that it? I think we did that originally in, like, the first few bits. Like, we we did that already. I will confirm with Jack. Okay. Amazing. Kevin, Nigel, mad. Research working papers. Where the fuck are you? The updates here. Great. And it's why I build you. I want, which figures that I used. Did I fix it in the I think it might have been the split. I can't remember whether it was a split or a current. I'm tired. Are you feeling alright? Just standing a little under the weather. Oh, that's good. Yeah. Doing alright. Paula and Larissa has been absolutely run through with the amount of KYCs she has. So, yeah, so that means, yep, I am also now well under the pump. So let's see what the fuck has happened here. 100%. 100% happy for that. Fixed interest and alternatives. Sweet. You don't look like anything that I've fucking seen before. Okay. This asset allocation table was supposed to be fucking simple, and it let me know the fluffing grease. Alright. So what the fuck are you alright. Great. That looks better. Excellent. That's cool. Fine. No. It hasn't. Cool. So I just need to change up where they're sitting, and that's fine then. Great. Cool. I'll just make a change of things in the SOA. Which which is the one that you've updated? Is it the so you've updated SOA build and twenty twenty six zero five zero one. Yep. Today's date and February. Perfect. Okay. Great. Yep. That's perfect. That is exactly the correct file. I I know there's a lot, and I know it's a little messy, but I'm trying to do the best I've thought I could with. Yes. Yes. We did. And I see bloody didn't have a name. What is it? Fact find. And I'll call that because I didn't have a name. Cool. Good chat. Current. Let's see if that's in there. I have no names there for any of them. That's okay. Did we get a at somebody? I think so. Okay. Research. Previous one. MLC. Research. Okay. Let's just see if I have it. Portfolio snapshot. Customer number. I suppose it's just Master Key Personal Super. Oh, there it is. My Super Growth Portfolio. There it is. Yep. Got it. Alright. That's I don't know why. Excellent. That's done and dusted. And I will Okay. So which quote are we? Hang 10. Six up. Let's see. Yeah. Alright. And then we're looking at you. Nope. You're not it. Exactly. Save. And then I'll go you. And we have Alright. I don't like that either. What the hell? Oh, that's fine. Okay. So that's one of the defensive assets. Below zero, so there's 0.45. And so it's cash. How is that? That's a growth. Property growth. International shares. Great. That that's fine. Alternative, the sense of assets. How is this the bit that hocks us up each time? Even if it's the family returned to the back, it's still wrong. So we go Seven. Okay. Sorry, Tommy. I don't have to keep you. If you wanted to to to wander along because I know how busy you are, I'm just gonna pass through. Yeah. Not okay. Well yeah. Just happy to see this on the phone. Do you have anything to do? The quote. You wanted to make sure the quote was correct? Yeah. So I can regenerate the quote as well if you like. And what I'll do is I will get rid of the other ones that are not correct. So that way there's no confusion when people are jumping into the portal. If you're happy with that. So we've got the live t p you know, I just wanted to point out briefly is that he chucked a fit in 2025, canceled his IP with MetLife, or he told my apologies with MetLife, whatever the fuck, and then said he didn't want IP, which then had us change in the advice the first few times. And now the change of advice again when he wants IP. Sweet. Okay. Until he cracks the shit about something the next time. Sweet. Mad. Can do. Absolutely amazing. Okay. Great. Well, I I can let you go if you want to. You're more than welcome to sit on the phone if you'd like, but I will just make sure this is all done and dusted and ready to go. I will save it all into the DocuSign folder, and then I'll let you know once it's done. Okay? Perfect. Have the rent car rent to your day, Tom. 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Can you hear me? Hang on. Oh, hang on. Sorry.\n\nGive me two seconds. I'm just try I'm connecting it to my, yeah. I'm trying to connect it to my headphones. Oh, damn. Oh, I don't actually think I can do it to my headphones.\n\nCan you hear me well enough or no? Alright. Okay. Sorry. Really quickly.\n\nThe asset allocation, I noticed that a little while ago and I had crashed out hard about it. So I definitely know that's all correct. I will check and make sure the SOA mimics what it is in the workbook real quick. But other than that, that's a okay too. The other thing that you had said I'm just sorry.\n\nI'm just pulling it up wrong. Yeah. So the and I'll see super. So we added five and a half. Remember, because we're doing split rollover.\n\nSo we increased it to $19.02 $2.09. Yep. Happy for that. Okay. And the MLC investment question mark.\n\nOh, fuck. Cool. Mad. Love that for me. Great.\n\nI will at least put that in. Okay. The hub portfolio. So we're doing it as if Connor is has done it already. Because when I asked him, he said he was doing it now, and it will be done by the that end of that day.\n\nSo it should be done now, which means that's his current portfolio, which means I've I've pretty much did it as if we had done that, and we're just rebalancing. Is is that alright? Yeah. Correct. Yeah.\n\nHow do you spell? Oh, amazing. Okay. Great. Yeah?\n\nOkay. Amazing. I'm just checking that application now. So it should be oh, fuck you. I'm not going to crash out.\n\nIt's fine. Let's see. It was honestly alright. So that's all where it's supposed to be. What the fuck are you?\n\nSo that's right. That's okay. That's okay. Cash is meant to be at zero. Yep.\n\nSure. And then we've got fixed interest, which is at yep. Okay. And then we've got alternatives at whatever the fuck you are. Call the chat.\n\nSo and it would literally be just changing up the order that they're in in the SOA to match what I have in the asset allocation table because I know those are pulling correctly there. Because yeah. Alright. Let's see. Math.\n\nSo with those two alterations, so literally just copy and paste errors. Is that it? I think we did that originally in, like, the first few bits. Like, we we did that already. I will confirm with Jack.\n\nOkay. Amazing. Kevin, Nigel, mad. Research working papers. Where the fuck are you?\n\nThe updates here. Great. And it's why I build you. I want, which figures that I used. Did I fix it in the I think it might have been the split.\n\nI can't remember whether it was a split or a current. I'm tired. Are you feeling alright? Just standing a little under the weather. Oh, that's good.\n\nYeah. Doing alright. Paula and Larissa has been absolutely run through with the amount of KYCs she has. So, yeah, so that means, yep, I am also now well under the pump. So let's see what the fuck has happened here.\n\n100%. 100% happy for that. Fixed interest and alternatives. Sweet. You don't look like anything that I've fucking seen before.\n\nOkay. This asset allocation table was supposed to be fucking simple, and it let me know the fluffing grease. Alright. So what the fuck are you alright. Great.\n\nThat looks better. Excellent. That's cool. Fine. No.\n\nIt hasn't. Cool. So I just need to change up where they're sitting, and that's fine then. Great. Cool.\n\nI'll just make a change of things in the SOA. Which which is the one that you've updated? Is it the so you've updated SOA build and twenty twenty six zero five zero one. Yep. Today's date and February.\n\nPerfect. Okay. Great. Yep. That's perfect.\n\nThat is exactly the correct file. I I know there's a lot, and I know it's a little messy, but I'm trying to do the best I've thought I could with. Yes. Yes. We did.\n\nAnd I see bloody didn't have a name. What is it? Fact find. And I'll call that because I didn't have a name. Cool.\n\nGood chat. Current. Let's see if that's in there. I have no names there for any of them. That's okay.\n\nDid we get a at somebody? I think so. Okay. Research. Previous one.\n\nMLC. Research. Okay. Let's just see if I have it. Portfolio snapshot.\n\nCustomer number. I suppose it's just Master Key Personal Super. Oh, there it is. My Super Growth Portfolio. There it is.\n\nYep. Got it. Alright. That's I don't know why. Excellent.\n\nThat's done and dusted. And I will Okay. So which quote are we? Hang 10. Six up.\n\nLet's see. Yeah. Alright. And then we're looking at you. Nope.\n\nYou're not it. Exactly. Save. And then I'll go you. And we have Alright.\n\nI don't like that either. What the hell? Oh, that's fine. Okay. So that's one of the defensive assets.\n\nBelow zero, so there's 0.45. And so it's cash. How is that? That's a growth. Property growth.\n\nInternational shares. Great. That that's fine. Alternative, the sense of assets. How is this the bit that hocks us up each time?\n\nEven if it's the family returned to the back, it's still wrong. So we go Seven. Okay. Sorry, Tommy. I don't have to keep you.\n\nIf you wanted to to to wander along because I know how busy you are, I'm just gonna pass through. Yeah. Not okay. Well yeah. Just happy to see this on the phone.\n\nDo you have anything to do? The quote. You wanted to make sure the quote was correct? Yeah. So I can regenerate the quote as well if you like.\n\nAnd what I'll do is I will get rid of the other ones that are not correct. So that way there's no confusion when people are jumping into the portal. If you're happy with that. So we've got the live t p you know, I just wanted to point out briefly is that he chucked a fit in 2025, canceled his IP with MetLife, or he told my apologies with MetLife, whatever the fuck, and then said he didn't want IP, which then had us change in the advice the first few times. And now the change of advice again when he wants IP.\n\nSweet. Okay. Until he cracks the shit about something the next time. Sweet. Mad.\n\nCan do. Absolutely amazing. Okay. Great. Well, I I can let you go if you want to.\n\nYou're more than welcome to sit on the phone if you'd like, but I will just make sure this is all done and dusted and ready to go. I will save it all into the DocuSign folder, and then I'll let you know once it's done. Okay? Perfect. Have the rent car rent to your day, Tom.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.011079387739300728},{"text":"Can you hear me?","start":2.96,"end":3.76,"sentiment":"neutral","sentiment_score":0.0009522940963506699},{"text":"Hang on.","start":3.76,"end":4.42,"sentiment":"neutral","sentiment_score":-0.004653461277484894},{"text":"Oh, hang on.","start":9.04,"end":9.679999,"sentiment":"neutral","sentiment_score":-0.009253674186766148},{"text":"Sorry.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.044738925993442535}],"sentiment":"neutral","sentiment_score":-0.0060834824530915784,"num_words":11,"start":2.56,"end":10.0},{"sentences":[{"text":"Give me two seconds.","start":10.0,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.028048277366906404},{"text":"I'm just try I'm connecting it to my, yeah.","start":11.2,"end":18.265,"sentiment":"neutral","sentiment_score":0.002586770440555281},{"text":"I'm trying to connect it to my headphones.","start":18.265,"end":20.445,"sentiment":"neutral","sentiment_score":0.029793135123327374},{"text":"Oh, damn.","start":30.52,"end":34.980003,"sentiment":"neutral","sentiment_score":-0.036393119022250175},{"text":"Oh, I don't actually think I can do it to my headphones.","start":38.440002,"end":40.78,"sentiment":"neutral","sentiment_score":-0.12980718413988748}],"sentiment":"neutral","sentiment_score":-0.04231541549254741,"num_words":35,"start":10.0,"end":40.78},{"sentences":[{"text":"Can you hear me well enough or no?","start":42.875,"end":44.655003,"sentiment":"neutral","sentiment_score":-0.04344643419608474},{"text":"Alright.","start":47.755,"end":48.255,"sentiment":"neutral","sentiment_score":0.1169191226363182},{"text":"Okay.","start":48.715,"end":49.115,"sentiment":"neutral","sentiment_score":0.0736948773264885},{"text":"Sorry.","start":49.115,"end":49.515,"sentiment":"neutral","sentiment_score":0.041649941354990005},{"text":"Really quickly.","start":49.515,"end":50.255,"sentiment":"neutral","sentiment_score":0.09966439381241798}],"sentiment":"neutral","sentiment_score":0.006463173490304212,"num_words":13,"start":42.875,"end":50.255},{"sentences":[{"text":"The asset allocation, I noticed that a little while ago and I had crashed out hard about it.","start":50.315002,"end":54.93,"sentiment":"neutral","sentiment_score":-0.023161791989372835},{"text":"So I definitely know that's all correct.","start":55.89,"end":57.83,"sentiment":"neutral","sentiment_score":0.046547913657767434},{"text":"I will check and make sure the SOA mimics what it is in the workbook real quick.","start":58.05,"end":66.31,"sentiment":"neutral","sentiment_score":0.03758883070858086},{"text":"But other than that, that's a okay too.","start":69.225006,"end":71.565,"sentiment":"neutral","sentiment_score":0.059142702259123325},{"text":"The other thing that you had said I'm just sorry.","start":72.025,"end":74.58501,"sentiment":"neutral","sentiment_score":-0.0644941471517086}],"sentiment":"neutral","sentiment_score":0.006268890139957269,"num_words":60,"start":50.315002,"end":74.58501},{"sentences":[{"text":"I'm just pulling it up wrong.","start":74.58501,"end":75.965004,"sentiment":"neutral","sentiment_score":-0.14055424431959787},{"text":"Yeah.","start":78.825005,"end":79.325005,"sentiment":"neutral","sentiment_score":-0.006831568665802479},{"text":"So the and I'll see super.","start":81.48,"end":84.28001,"sentiment":"neutral","sentiment_score":0.011916098184883595},{"text":"So we added five and a half.","start":84.28001,"end":87.100006,"sentiment":"neutral","sentiment_score":0.02341454635773386},{"text":"Remember, because we're doing split rollover.","start":87.32,"end":89.100006,"sentiment":"neutral","sentiment_score":0.016456118629624445}],"sentiment":"neutral","sentiment_score":-0.01984699650739248,"num_words":26,"start":74.58501,"end":89.100006},{"sentences":[{"text":"So we increased it to $19.02 $2.09.","start":90.76,"end":93.340004,"sentiment":"neutral","sentiment_score":0.04076056927442551},{"text":"Yep.","start":95.615005,"end":95.855,"sentiment":"neutral","sentiment_score":0.2451103627681732},{"text":"Happy for that.","start":95.855,"end":96.915,"sentiment":"positive","sentiment_score":0.33337049682935077},{"text":"Okay.","start":98.65501,"end":99.15501,"sentiment":"neutral","sentiment_score":0.03814234212040901},{"text":"And the MLC investment question mark.","start":100.495,"end":106.995,"sentiment":"neutral","sentiment_score":-0.03891083970665932}],"sentiment":"neutral","sentiment_score":0.07417906344764763,"num_words":18,"start":90.76,"end":106.995},{"sentences":[{"text":"Oh, fuck.","start":108.759995,"end":109.42,"sentiment":"negative","sentiment_score":-0.3676713705062866},{"text":"Cool.","start":109.799995,"end":110.299995,"sentiment":"neutral","sentiment_score":-0.2506146728992462},{"text":"Mad.","start":111.159996,"end":111.659996,"sentiment":"neutral","sentiment_score":-0.19902294874191284},{"text":"Love that for me.","start":111.71999,"end":112.78,"sentiment":"neutral","sentiment_score":-0.0434396006166935},{"text":"Great.","start":112.84,"end":113.34,"sentiment":"neutral","sentiment_score":0.1847931891679764}],"sentiment":"neutral","sentiment_score":-0.13043839732805887,"num_words":9,"start":108.759995,"end":113.34},{"sentences":[{"text":"I will at least put that in.","start":113.64,"end":116.21999,"sentiment":"neutral","sentiment_score":0.05568265968135425},{"text":"Okay.","start":120.935,"end":121.435,"sentiment":"neutral","sentiment_score":0.06178107485175133},{"text":"The hub portfolio.","start":123.335,"end":124.314995,"sentiment":"neutral","sentiment_score":0.04927051067352295},{"text":"So we're doing it as if Connor is has done it already.","start":124.695,"end":127.91499,"sentiment":"neutral","sentiment_score":0.03677768741423885},{"text":"Because when I asked him, he said he was doing it now, and it will be done by the that end of that day.","start":128.775,"end":133.25499,"sentiment":"neutral","sentiment_score":0.041340491035953164}],"sentiment":"neutral","sentiment_score":0.043252665073947705,"num_words":47,"start":113.64,"end":133.25499},{"sentences":[{"text":"So it should be done now, which means that's his current portfolio, which means I've I've pretty much did it as if we had done that, and we're just rebalancing.","start":133.25499,"end":141.79,"sentiment":"neutral","sentiment_score":0.023602090077474713},{"text":"Is is that alright?","start":147.84999,"end":148.83,"sentiment":"neutral","sentiment_score":0.03525896556675434},{"text":"Yeah.","start":151.665,"end":151.985,"sentiment":"neutral","sentiment_score":0.1080765575170517},{"text":"Correct.","start":151.985,"end":152.485,"sentiment":"neutral","sentiment_score":0.18901363015174863},{"text":"Yeah.","start":155.265,"end":155.58499,"sentiment":"neutral","sentiment_score":0.13115933537483215}],"sentiment":"neutral","sentiment_score":0.034522921287429495,"num_words":37,"start":133.25499,"end":155.58499},{"sentences":[{"text":"How do you spell?","start":155.58499,"end":156.485,"sentiment":"neutral","sentiment_score":-0.0010316180996596813},{"text":"Oh, amazing.","start":158.78499,"end":159.525,"sentiment":"positive","sentiment_score":0.5090169608592987},{"text":"Okay.","start":159.665,"end":159.905,"sentiment":"positive","sentiment_score":0.35880550742149353},{"text":"Great.","start":159.905,"end":160.405,"sentiment":"positive","sentiment_score":0.43809425830841064},{"text":"Yeah?","start":169.44,"end":169.84,"sentiment":"neutral","sentiment_score":0.07427723705768585}],"sentiment":"neutral","sentiment_score":0.20945382801194987,"num_words":9,"start":155.58499,"end":169.84},{"sentences":[{"text":"Okay.","start":169.84,"end":170.34,"sentiment":"neutral","sentiment_score":0.1093023121356964},{"text":"Amazing.","start":171.68001,"end":172.18001,"sentiment":"neutral","sentiment_score":0.2555364966392517},{"text":"I'm just checking that application now.","start":172.24,"end":174.08,"sentiment":"neutral","sentiment_score":0.029985729449739058},{"text":"So it should be oh, fuck you.","start":174.08,"end":175.86,"sentiment":"neutral","sentiment_score":-0.3217114039829799},{"text":"I'm not going to crash out.","start":178.175,"end":180.175,"sentiment":"neutral","sentiment_score":-0.30084534486134845}],"sentiment":"neutral","sentiment_score":-0.16725231959883655,"num_words":21,"start":169.84,"end":180.175},{"sentences":[{"text":"It's fine.","start":180.175,"end":181.235,"sentiment":"neutral","sentiment_score":-0.055757248774170876},{"text":"Let's see.","start":182.41501,"end":183.375,"sentiment":"neutral","sentiment_score":-0.06923804432153702},{"text":"It was honestly alright.","start":183.375,"end":186.095,"sentiment":"neutral","sentiment_score":-0.2658312954008579},{"text":"So that's all where it's supposed to be.","start":186.095,"end":188.27501,"sentiment":"neutral","sentiment_score":-0.21779082529246807},{"text":"What the fuck are you?","start":188.815,"end":189.855,"sentiment":"negative","sentiment_score":-0.4501921057701111}],"sentiment":"neutral","sentiment_score":-0.2526953761421499,"num_words":21,"start":180.175,"end":189.855},{"sentences":[{"text":"So that's right.","start":189.855,"end":190.575,"sentiment":"neutral","sentiment_score":-0.12209676454464595},{"text":"That's okay.","start":190.575,"end":191.395,"sentiment":"neutral","sentiment_score":-0.03122892417013645},{"text":"That's okay.","start":191.86,"end":192.59999,"sentiment":"neutral","sentiment_score":-0.028397253714501858},{"text":"Cash is meant to be at zero.","start":193.7,"end":195.94,"sentiment":"neutral","sentiment_score":-0.07992093956896237},{"text":"Yep.","start":195.94,"end":196.42,"sentiment":"neutral","sentiment_score":0.0034431195817887783}],"sentiment":"neutral","sentiment_score":-0.06943640712027749,"num_words":15,"start":189.855,"end":196.42},{"sentences":[{"text":"Sure.","start":196.42,"end":196.92,"sentiment":"neutral","sentiment_score":0.024466708302497864},{"text":"And then we've got fixed interest, which is at yep.","start":197.7,"end":200.51999,"sentiment":"neutral","sentiment_score":-0.034575732238590715},{"text":"Okay.","start":200.66,"end":201.16,"sentiment":"neutral","sentiment_score":-0.005789957009255886},{"text":"And then we've got alternatives at whatever the fuck you are.","start":202.01999,"end":206.045,"sentiment":"neutral","sentiment_score":-0.09137238138778643},{"text":"Call the chat.","start":206.045,"end":207.02501,"sentiment":"neutral","sentiment_score":-0.03618139276901881}],"sentiment":"neutral","sentiment_score":-0.05541234402559125,"num_words":26,"start":196.42,"end":207.02501},{"sentences":[{"text":"So and it would literally be just changing up the order that they're in in the SOA to match what I have in the asset allocation table because I know those are pulling correctly there.","start":207.16501,"end":224.61,"sentiment":"neutral","sentiment_score":0.013322990529663263},{"text":"Because yeah.","start":224.83,"end":226.05,"sentiment":"neutral","sentiment_score":0.006765994243323803},{"text":"Alright.","start":226.99,"end":227.39,"sentiment":"neutral","sentiment_score":0.036394380033016205},{"text":"Let's see.","start":227.39,"end":228.21,"sentiment":"neutral","sentiment_score":0.022824609652161598},{"text":"Math.","start":230.83,"end":231.23,"sentiment":"neutral","sentiment_score":0.012587646953761578}],"sentiment":"neutral","sentiment_score":0.014011412275999093,"num_words":41,"start":207.16501,"end":231.23},{"sentences":[{"text":"So with those two alterations, so literally just copy and paste errors.","start":231.23,"end":236.145,"sentiment":"neutral","sentiment_score":0.015444552293047309},{"text":"Is that it?","start":237.405,"end":238.225,"sentiment":"neutral","sentiment_score":0.021950886274377506},{"text":"I think we did that originally in, like, the first few bits.","start":256.46,"end":259.18,"sentiment":"neutral","sentiment_score":0.0037675824326773486},{"text":"Like, we we did that already.","start":259.18,"end":261.065,"sentiment":"neutral","sentiment_score":0.006107015224794547},{"text":"I will confirm with Jack.","start":261.125,"end":263.14502,"sentiment":"neutral","sentiment_score":0.022967734932899476}],"sentiment":"neutral","sentiment_score":0.011786290566976132,"num_words":38,"start":231.23,"end":263.14502},{"sentences":[{"text":"Okay.","start":265.845,"end":266.345,"sentiment":"neutral","sentiment_score":0.0285019613802433},{"text":"Amazing.","start":266.48502,"end":266.98502,"sentiment":"neutral","sentiment_score":0.08113057911396027},{"text":"Kevin, Nigel, mad.","start":269.285,"end":271.785,"sentiment":"neutral","sentiment_score":0.019133020813266437},{"text":"Research working papers.","start":272.49,"end":274.43,"sentiment":"neutral","sentiment_score":0.011707404628396034},{"text":"Where the fuck are you?","start":274.57,"end":275.77,"sentiment":"neutral","sentiment_score":-0.16556669026613235}],"sentiment":"neutral","sentiment_score":-0.048129202654728524,"num_words":13,"start":265.845,"end":275.77},{"sentences":[{"text":"The updates here.","start":275.77,"end":276.89,"sentiment":"neutral","sentiment_score":-0.03510805405676365},{"text":"Great.","start":276.89,"end":277.39,"sentiment":"neutral","sentiment_score":0.15898367762565613},{"text":"And it's why I build you.","start":277.53,"end":278.97,"sentiment":"neutral","sentiment_score":0.11573210979501407},{"text":"I want, which figures that I used.","start":278.97,"end":290.185,"sentiment":"neutral","sentiment_score":0.013978528391037668},{"text":"Did I fix it in the I think it might have been the split.","start":290.725,"end":296.005,"sentiment":"neutral","sentiment_score":-0.0174745430371591}],"sentiment":"neutral","sentiment_score":0.019395428078789866,"num_words":31,"start":275.77,"end":296.005},{"sentences":[{"text":"I can't remember whether it was a split or a current.","start":296.005,"end":298.505,"sentiment":"neutral","sentiment_score":-0.029094264334575695},{"text":"I'm tired.","start":313.905,"end":314.385,"sentiment":"neutral","sentiment_score":-0.21395768970251083},{"text":"Are you feeling alright?","start":314.385,"end":315.505,"sentiment":"neutral","sentiment_score":-0.0925960298627615},{"text":"Just standing a little under the weather.","start":315.505,"end":317.365,"sentiment":"neutral","sentiment_score":-0.14652364062411444},{"text":"Oh, that's good.","start":322.865,"end":323.765,"sentiment":"neutral","sentiment_score":0.27827031413714093}],"sentiment":"neutral","sentiment_score":-0.04848855364791773,"num_words":27,"start":296.005,"end":323.765},{"sentences":[{"text":"Yeah.","start":326.69,"end":326.93,"sentiment":"neutral","sentiment_score":0.017322350293397903},{"text":"Doing alright.","start":326.93,"end":327.75,"sentiment":"neutral","sentiment_score":0.06218837946653366},{"text":"Paula and Larissa has been absolutely run through with the amount of KYCs she has.","start":327.81,"end":333.16998,"sentiment":"neutral","sentiment_score":0.003931200209384163},{"text":"So, yeah, so that means, yep, I am also now well under the pump.","start":333.16998,"end":340.035,"sentiment":"neutral","sentiment_score":-0.11683804701481547},{"text":"So let's see what the fuck has happened here.","start":341.61502,"end":348.655,"sentiment":"neutral","sentiment_score":-0.14282916351738903}],"sentiment":"neutral","sentiment_score":-0.06635434189016318,"num_words":41,"start":326.69,"end":348.655},{"sentences":[{"text":"100%.","start":348.655,"end":350.435,"sentiment":"neutral","sentiment_score":0.07548438012599945},{"text":"100% happy for that.","start":350.655,"end":352.595,"sentiment":"neutral","sentiment_score":0.15128695219755173},{"text":"Fixed interest and alternatives.","start":353.29,"end":357.15,"sentiment":"neutral","sentiment_score":0.03190703131258488},{"text":"Sweet.","start":359.53,"end":360.00998,"sentiment":"neutral","sentiment_score":-0.07734866440296173},{"text":"You don't look like anything that I've fucking seen before.","start":360.00998,"end":363.15,"sentiment":"neutral","sentiment_score":-0.2722760602831841}],"sentiment":"neutral","sentiment_score":-0.09959244765341282,"num_words":20,"start":348.655,"end":363.15},{"sentences":[{"text":"Okay.","start":364.16998,"end":364.57,"sentiment":"neutral","sentiment_score":-0.2086513489484787},{"text":"This asset allocation table was supposed to be fucking simple, and it let me know the fluffing grease.","start":364.57,"end":370.705,"sentiment":"negative","sentiment_score":-0.3704897248082691},{"text":"Alright.","start":370.705,"end":371.205,"sentiment":"neutral","sentiment_score":-0.11980611085891724},{"text":"So what the fuck are you alright.","start":371.50497,"end":373.025,"sentiment":"neutral","sentiment_score":-0.2373581805399486},{"text":"Great.","start":373.025,"end":373.26498,"sentiment":"neutral","sentiment_score":0.030602287501096725}],"sentiment":"neutral","sentiment_score":-0.3081491958083851,"num_words":28,"start":364.16998,"end":373.26498},{"sentences":[{"text":"That looks better.","start":373.26498,"end":374.245,"sentiment":"neutral","sentiment_score":0.01653675114115079},{"text":"Excellent.","start":374.54498,"end":375.04498,"sentiment":"neutral","sentiment_score":0.24467125535011292},{"text":"That's cool.","start":375.10498,"end":375.585,"sentiment":"neutral","sentiment_score":0.16410523653030396},{"text":"Fine.","start":375.585,"end":376.065,"sentiment":"neutral","sentiment_score":0.017302533611655235},{"text":"No.","start":376.065,"end":376.305,"sentiment":"neutral","sentiment_score":-0.10101141035556792}],"sentiment":"neutral","sentiment_score":0.06734788813628256,"num_words":8,"start":373.26498,"end":376.305},{"sentences":[{"text":"It hasn't.","start":376.305,"end":376.88498,"sentiment":"neutral","sentiment_score":-0.1156691163778305},{"text":"Cool.","start":376.94498,"end":377.44498,"sentiment":"neutral","sentiment_score":-0.03419278934597969},{"text":"So I just need to change up where they're sitting, and that's fine then.","start":378.065,"end":383.125,"sentiment":"neutral","sentiment_score":-0.02021251855018948},{"text":"Great.","start":386.12,"end":386.52,"sentiment":"neutral","sentiment_score":0.21352779865264893},{"text":"Cool.","start":386.52,"end":386.84,"sentiment":"neutral","sentiment_score":0.16383349895477295}],"sentiment":"neutral","sentiment_score":-0.009007630747203765,"num_words":19,"start":376.305,"end":386.84},{"sentences":[{"text":"I'll just make a change of things in the SOA.","start":386.84,"end":390.3,"sentiment":"neutral","sentiment_score":0.11858386322855949},{"text":"Which which is the one that you've updated?","start":392.03998,"end":394.06,"sentiment":"neutral","sentiment_score":0.03196566179394722},{"text":"Is it the so you've updated SOA build and twenty twenty six zero five zero one.","start":394.12,"end":404.555,"sentiment":"neutral","sentiment_score":0.03396177594549954},{"text":"Yep.","start":409.66998,"end":409.99,"sentiment":"neutral","sentiment_score":0.04038587957620621},{"text":"Today's date and February.","start":409.99,"end":412.33,"sentiment":"neutral","sentiment_score":0.03411132004112005}],"sentiment":"neutral","sentiment_score":0.055430346192457736,"num_words":39,"start":386.84,"end":412.33},{"sentences":[{"text":"Perfect.","start":415.59,"end":416.09,"sentiment":"neutral","sentiment_score":0.22252176702022552},{"text":"Okay.","start":416.15,"end":416.65,"sentiment":"neutral","sentiment_score":0.18335939943790436},{"text":"Great.","start":416.71,"end":417.21,"sentiment":"positive","sentiment_score":0.34661030769348145},{"text":"Yep.","start":419.43,"end":419.66998,"sentiment":"neutral","sentiment_score":0.2037205696105957},{"text":"That's perfect.","start":419.66998,"end":420.22998,"sentiment":"positive","sentiment_score":0.36646147072315216}],"sentiment":"neutral","sentiment_score":0.2815224975347519,"num_words":6,"start":415.59,"end":420.22998},{"sentences":[{"text":"That is exactly the correct file.","start":420.22998,"end":421.745,"sentiment":"positive","sentiment_score":0.3367125019431114},{"text":"I I know there's a lot, and I know it's a little messy, but I'm trying to do the best I've thought I could with.","start":421.745,"end":427.76498,"sentiment":"neutral","sentiment_score":-0.10293633490800858},{"text":"Yes.","start":431.745,"end":432.145,"sentiment":"neutral","sentiment_score":0.003877071663737297},{"text":"Yes.","start":432.145,"end":432.38498,"sentiment":"neutral","sentiment_score":0.0003170045092701912},{"text":"We did.","start":432.38498,"end":433.125,"sentiment":"neutral","sentiment_score":-0.020698816515505314}],"sentiment":"neutral","sentiment_score":-0.016866769082844256,"num_words":35,"start":420.22998,"end":433.125},{"sentences":[{"text":"And I see bloody didn't have a name.","start":434.3,"end":437.44,"sentiment":"neutral","sentiment_score":-0.08853758033365011},{"text":"What is it?","start":437.81998,"end":438.88,"sentiment":"neutral","sentiment_score":-0.05284672603011131},{"text":"Fact find.","start":441.9,"end":442.8,"sentiment":"neutral","sentiment_score":-0.06125877425074577},{"text":"And I'll call that because I didn't have a name.","start":442.86,"end":445.03998,"sentiment":"neutral","sentiment_score":-0.07470280826091766},{"text":"Cool.","start":445.34,"end":445.74,"sentiment":"neutral","sentiment_score":0.1276317983865738}],"sentiment":"neutral","sentiment_score":-0.06703144389515121,"num_words":24,"start":434.3,"end":445.74},{"sentences":[{"text":"Good chat.","start":445.74,"end":446.63998,"sentiment":"neutral","sentiment_score":0.15990719199180603},{"text":"Current.","start":452.805,"end":453.305,"sentiment":"neutral","sentiment_score":0.07643952965736389},{"text":"Let's see if that's in there.","start":453.365,"end":454.82498,"sentiment":"neutral","sentiment_score":0.03241961201032003},{"text":"I have no names there for any of them.","start":462.80002,"end":464.88,"sentiment":"neutral","sentiment_score":-0.06420866234434976},{"text":"That's okay.","start":464.88,"end":465.7,"sentiment":"neutral","sentiment_score":0.049930598586797714}],"sentiment":"neutral","sentiment_score":0.005637741088867188,"num_words":20,"start":445.74,"end":465.7},{"sentences":[{"text":"Did we get a at somebody?","start":466.0,"end":468.34,"sentiment":"neutral","sentiment_score":-0.01839554263278842},{"text":"I think so.","start":470.24002,"end":471.38,"sentiment":"neutral","sentiment_score":-0.002590925277521213},{"text":"Okay.","start":474.08002,"end":474.58002,"sentiment":"neutral","sentiment_score":0.006734075024724007},{"text":"Research.","start":474.80002,"end":475.30002,"sentiment":"neutral","sentiment_score":0.005670860409736633},{"text":"Previous one.","start":477.375,"end":478.27502,"sentiment":"neutral","sentiment_score":0.010415605269372463}],"sentiment":"neutral","sentiment_score":-0.006531529665852969,"num_words":13,"start":466.0,"end":478.27502},{"sentences":[{"text":"MLC.","start":478.89502,"end":479.39502,"sentiment":"neutral","sentiment_score":0.008823757991194725},{"text":"Research.","start":483.695,"end":484.195,"sentiment":"neutral","sentiment_score":0.00911775603890419},{"text":"Okay.","start":502.045,"end":502.445,"sentiment":"neutral","sentiment_score":0.018018171191215515},{"text":"Let's just see if I have it.","start":502.445,"end":503.98502,"sentiment":"neutral","sentiment_score":0.021130633407405446},{"text":"Portfolio snapshot.","start":508.765,"end":510.065,"sentiment":"neutral","sentiment_score":0.01651067053899169}],"sentiment":"neutral","sentiment_score":0.018074621679261327,"num_words":12,"start":478.89502,"end":510.065},{"sentences":[{"text":"Customer number.","start":511.405,"end":512.385,"sentiment":"neutral","sentiment_score":0.01788307260721922},{"text":"I suppose it's just Master Key Personal Super.","start":519.02,"end":521.12,"sentiment":"neutral","sentiment_score":0.03339850599877536},{"text":"Oh, there it is.","start":523.33997,"end":523.98,"sentiment":"neutral","sentiment_score":0.038081610575318336},{"text":"My Super Growth Portfolio.","start":523.98,"end":525.44,"sentiment":"neutral","sentiment_score":0.07909764721989632},{"text":"There it is.","start":525.82,"end":526.64,"sentiment":"neutral","sentiment_score":0.058856221536795296}],"sentiment":"neutral","sentiment_score":0.045154280428375514,"num_words":21,"start":511.405,"end":526.64},{"sentences":[{"text":"Yep.","start":527.195,"end":527.515,"sentiment":"neutral","sentiment_score":0.07650494575500488},{"text":"Got it.","start":527.515,"end":528.335,"sentiment":"neutral","sentiment_score":0.10212437435984612},{"text":"Alright.","start":531.115,"end":531.615,"sentiment":"neutral","sentiment_score":0.088814377784729},{"text":"That's I don't know why.","start":531.835,"end":533.615,"sentiment":"neutral","sentiment_score":-0.02747143879532814},{"text":"Excellent.","start":536.955,"end":537.435,"sentiment":"positive","sentiment_score":0.583965539932251}],"sentiment":"neutral","sentiment_score":0.08161764182150363,"num_words":10,"start":527.195,"end":537.435},{"sentences":[{"text":"That's done and dusted.","start":537.435,"end":538.575,"sentiment":"positive","sentiment_score":0.4972603991627693},{"text":"And I will Okay.","start":541.36,"end":560.435,"sentiment":"neutral","sentiment_score":0.13106540450826287},{"text":"So which quote are we?","start":562.895,"end":564.59503,"sentiment":"neutral","sentiment_score":0.008552044909447432},{"text":"Hang 10.","start":570.69,"end":571.50995,"sentiment":"neutral","sentiment_score":-0.008518945425748825},{"text":"Six up.","start":572.44995,"end":573.43,"sentiment":"neutral","sentiment_score":-0.01004441687837243}],"sentiment":"neutral","sentiment_score":0.14817274791900725,"num_words":17,"start":537.435,"end":573.43},{"sentences":[{"text":"Let's see.","start":587.835,"end":588.815,"sentiment":"neutral","sentiment_score":-0.0020640629809349775},{"text":"Yeah.","start":591.275,"end":591.775,"sentiment":"neutral","sentiment_score":0.009505840949714184},{"text":"Alright.","start":598.25,"end":598.75,"sentiment":"neutral","sentiment_score":0.01761714555323124},{"text":"And then we're looking at you.","start":598.97,"end":602.02997,"sentiment":"neutral","sentiment_score":-0.008857177958513299},{"text":"Nope.","start":604.08997,"end":604.56995,"sentiment":"neutral","sentiment_score":-0.20724746584892273}],"sentiment":"neutral","sentiment_score":-0.021581424823538822,"num_words":11,"start":587.835,"end":604.56995},{"sentences":[{"text":"You're not it.","start":604.56995,"end":605.55,"sentiment":"neutral","sentiment_score":-0.22744476795196533},{"text":"Exactly.","start":605.93,"end":606.43,"sentiment":"neutral","sentiment_score":-0.07148988544940948},{"text":"Save.","start":606.88995,"end":607.38995,"sentiment":"neutral","sentiment_score":-0.08465245366096497},{"text":"And then I'll go you.","start":609.235,"end":612.135,"sentiment":"neutral","sentiment_score":-0.0543391078710556},{"text":"And we have Alright.","start":614.435,"end":627.11,"sentiment":"neutral","sentiment_score":-0.06688258424401283}],"sentiment":"neutral","sentiment_score":-0.09840732280697141,"num_words":14,"start":604.56995,"end":627.11},{"sentences":[{"text":"I don't like that either.","start":645.235,"end":646.275,"sentiment":"negative","sentiment_score":-0.43931052684783933},{"text":"What the hell?","start":646.275,"end":647.09503,"sentiment":"neutral","sentiment_score":-0.29533011217912036},{"text":"Oh, that's fine.","start":647.875,"end":648.695,"sentiment":"neutral","sentiment_score":-0.06723498056332271},{"text":"Okay.","start":650.82,"end":651.22003,"sentiment":"neutral","sentiment_score":-0.00997599959373474},{"text":"So that's one of the defensive assets.","start":651.22003,"end":653.0,"sentiment":"neutral","sentiment_score":-0.010555291989086462}],"sentiment":"neutral","sentiment_score":-0.17726899768336138,"num_words":19,"start":645.235,"end":653.0},{"sentences":[{"text":"Below zero, so there's 0.45.","start":657.54004,"end":660.68,"sentiment":"neutral","sentiment_score":-0.013668772205710411},{"text":"And so it's cash.","start":664.985,"end":667.885,"sentiment":"neutral","sentiment_score":-0.006772671826183796},{"text":"How is that?","start":669.14496,"end":670.125,"sentiment":"neutral","sentiment_score":0.012402047713597616},{"text":"That's a growth.","start":673.305,"end":674.125,"sentiment":"neutral","sentiment_score":0.01967810094356537},{"text":"Property growth.","start":674.91,"end":675.88995,"sentiment":"neutral","sentiment_score":0.009048194624483585}],"sentiment":"neutral","sentiment_score":0.0011118992286569933,"num_words":17,"start":657.54004,"end":675.88995},{"sentences":[{"text":"International shares.","start":676.35,"end":677.57,"sentiment":"neutral","sentiment_score":0.015236088074743748},{"text":"Great.","start":677.70996,"end":678.20996,"sentiment":"neutral","sentiment_score":0.30258262157440186},{"text":"That that's fine.","start":678.67,"end":679.63,"sentiment":"neutral","sentiment_score":0.1993060807387034},{"text":"Alternative, the sense of assets.","start":679.63,"end":681.64996,"sentiment":"neutral","sentiment_score":-0.0015536885708570484},{"text":"How is this the bit that hocks us up each time?","start":685.87,"end":689.97,"sentiment":"neutral","sentiment_score":-0.10319271886890585}],"sentiment":"neutral","sentiment_score":-0.009632514112375,"num_words":22,"start":676.35,"end":689.97},{"sentences":[{"text":"Even if it's the family returned to the back, it's still wrong.","start":707.22003,"end":710.84,"sentiment":"neutral","sentiment_score":-0.15088311272362867},{"text":"So we go Seven.","start":712.42004,"end":717.33496,"sentiment":"neutral","sentiment_score":-0.03560137841850519},{"text":"Okay.","start":718.595,"end":719.095,"sentiment":"neutral","sentiment_score":-0.025790102779865265},{"text":"Sorry, Tommy.","start":719.63495,"end":720.355,"sentiment":"neutral","sentiment_score":-0.06764128804206848},{"text":"I don't have to keep you.","start":720.355,"end":721.235,"sentiment":"neutral","sentiment_score":-0.07091797267397244}],"sentiment":"neutral","sentiment_score":-0.10158333525061608,"num_words":25,"start":707.22003,"end":721.235},{"sentences":[{"text":"If you wanted to to to wander along because I know how busy you are, I'm just gonna pass through.","start":721.235,"end":728.615,"sentiment":"neutral","sentiment_score":-0.059777543880045414},{"text":"Yeah.","start":735.1,"end":735.34,"sentiment":"neutral","sentiment_score":-0.03422635793685913},{"text":"Not okay.","start":735.34,"end":736.22003,"sentiment":"neutral","sentiment_score":-0.09494693577289581},{"text":"Well yeah.","start":736.22003,"end":736.86,"sentiment":"neutral","sentiment_score":0.04669432155787945},{"text":"Just happy to see this on the phone.","start":736.86,"end":738.3,"sentiment":"positive","sentiment_score":0.3460590895265341}],"sentiment":"neutral","sentiment_score":0.04370273491649917,"num_words":33,"start":721.235,"end":738.3},{"sentences":[{"text":"Do you have anything to do?","start":738.3,"end":739.6,"sentiment":"neutral","sentiment_score":0.0690580637504657},{"text":"The quote.","start":740.7,"end":741.26,"sentiment":"neutral","sentiment_score":0.0012035714462399483},{"text":"You wanted to make sure the quote was correct?","start":741.26,"end":743.2,"sentiment":"neutral","sentiment_score":-0.031887969416048795},{"text":"Yeah.","start":762.18,"end":762.42,"sentiment":"neutral","sentiment_score":0.1195947602391243},{"text":"So I can regenerate the quote as well if you like.","start":762.42,"end":765.13995,"sentiment":"neutral","sentiment_score":0.1553572714328766}],"sentiment":"neutral","sentiment_score":0.06752719126384833,"num_words":29,"start":738.3,"end":765.13995},{"sentences":[{"text":"And what I'll do is I will get rid of the other ones that are not correct.","start":765.13995,"end":772.215,"sentiment":"neutral","sentiment_score":0.03690048285266932},{"text":"So that way there's no confusion when people are jumping into the portal.","start":772.215,"end":775.035,"sentiment":"neutral","sentiment_score":0.11329146245351204},{"text":"If you're happy with that.","start":778.455,"end":779.575,"sentiment":"neutral","sentiment_score":0.2266822040081024},{"text":"So we've got the live t p you know, I just wanted to point out briefly is that he chucked a fit in 2025, canceled his IP with MetLife, or he told my apologies with MetLife, whatever the fuck, and then said he didn't want IP, which then had us change in the advice the first few times.","start":779.575,"end":802.95496,"sentiment":"neutral","sentiment_score":-0.07252666376659582},{"text":"And now the change of advice again when he wants IP.","start":804.375,"end":806.71497,"sentiment":"neutral","sentiment_score":0.03406919462775642}],"sentiment":"neutral","sentiment_score":-0.005752664587747019,"num_words":104,"start":765.13995,"end":806.71497},{"sentences":[{"text":"Sweet.","start":810.935,"end":811.435,"sentiment":"neutral","sentiment_score":0.19218403100967407},{"text":"Okay.","start":821.41003,"end":821.91003,"sentiment":"neutral","sentiment_score":0.03388558700680733},{"text":"Until he cracks the shit about something the next time.","start":822.93,"end":827.995,"sentiment":"negative","sentiment_score":-0.36489922273904085},{"text":"Sweet.","start":837.83,"end":838.33,"sentiment":"neutral","sentiment_score":0.09323718398809432},{"text":"Mad.","start":840.31,"end":840.71,"sentiment":"neutral","sentiment_score":0.12276807427406312}],"sentiment":"neutral","sentiment_score":-0.2290655250794121,"num_words":14,"start":810.935,"end":840.71},{"sentences":[{"text":"Can do.","start":840.71,"end":841.45,"sentiment":"neutral","sentiment_score":0.26413407176733017},{"text":"Absolutely amazing.","start":841.59,"end":842.73,"sentiment":"positive","sentiment_score":0.4914666414260864},{"text":"Okay.","start":844.55,"end":845.05,"sentiment":"neutral","sentiment_score":0.27915525436401367},{"text":"Great.","start":846.31,"end":846.79,"sentiment":"positive","sentiment_score":0.36538243293762207},{"text":"Well, I I can let you go if you want to.","start":846.79,"end":848.95,"sentiment":"neutral","sentiment_score":0.18590402196754108}],"sentiment":"neutral","sentiment_score":0.2470990209018483,"num_words":17,"start":840.71,"end":848.95},{"sentences":[{"text":"You're more than welcome to sit on the phone if you'd like, but I will just make sure this is all done and dusted and ready to go.","start":848.95,"end":854.645,"sentiment":"neutral","sentiment_score":0.2746159067111356},{"text":"I will save it all into the DocuSign folder, and then I'll let you know once it's done.","start":854.645,"end":858.245,"sentiment":"neutral","sentiment_score":0.20407654924525154},{"text":"Okay?","start":858.245,"end":858.745,"sentiment":"neutral","sentiment_score":0.09515847265720367},{"text":"Perfect.","start":868.9,"end":869.4,"sentiment":"neutral","sentiment_score":0.12919563055038452},{"text":"Have the rent car rent to your day, Tom.","start":869.94,"end":871.88,"sentiment":"positive","sentiment_score":0.5388572812080383}],"sentiment":"neutral","sentiment_score":0.28836303348081155,"num_words":57,"start":848.95,"end":871.88},{"sentences":[{"text":"Bye.","start":874.66003,"end":875.16003,"sentiment":"neutral","sentiment_score":-0.11307837814092636}],"sentiment":"neutral","sentiment_score":-0.11307837814092636,"num_words":1,"start":874.66003,"end":875.16003}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Christie, hello?\n\nChannel 1: Hi. Can you hear me? Hang on.\n\nChannel 0: Yes? Somewhat?\n\nChannel 1: Oh, hang on. Sorry. Give me two seconds. I'm just try I'm connecting\n\nChannel 0: Mhmm.\n\nChannel 1: it to my,\n\nChannel 0: Oh, my on the laptop's end.\n\nChannel 1: yeah. I'm trying to connect it to my headphones.\n\nChannel 0: It's okay. So just typing away and yawning.\n\nChannel 1: Oh, damn. Oh, I don't actually think I can do it to my headphones. Can you hear me well enough or no?\n\nChannel 0: Yeah. I can hear you well enough. That's no worries.\n\nChannel 1: Alright. Okay. Sorry. Really quickly. The asset allocation, I noticed that a little while ago and I had crashed out hard about it.\n\nSo I definitely know that's all correct. I will check and make sure the SOA mimics what it is in the workbook real quick.\n\nChannel 0: Yeah.\n\nChannel 1: But other than that, that's a okay too. The other thing that you had said I'm just sorry. I'm just pulling it up wrong. Yeah. So the and I'll see super.\n\nSo we added five and a half. Remember, because we're doing split rollover.\n\nChannel 0: Yeah.\n\nChannel 1: So we increased it to $19.02 $2.09.\n\nChannel 0: Yep. That's perfect.\n\nChannel 1: Yep. Happy for that.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. And\n\nChannel 0: I think it was just more\n\nChannel 1: the\n\nChannel 0: than\n\nChannel 1: MLC\n\nChannel 0: that. The\n\nChannel 1: investment\n\nChannel 0: investment\n\nChannel 1: question\n\nChannel 0: option\n\nChannel 1: mark.\n\nChannel 0: was blank. Yeah.\n\nChannel 1: Oh, fuck. Cool. Mad. Love that for me. Great.\n\nI will at least put that in. Okay. The hub portfolio. So we're doing it as if Connor is has done it already. Because when I asked him, he said he was doing it now, and it will be done by the that end of that day.\n\nSo it should be done now, which means that's his current\n\nChannel 0: Cool.\n\nChannel 1: portfolio, which means I've I've pretty much did it as if we had done that, and we're just rebalancing.\n\nChannel 0: Oh, sick. Okay. Cool. Wait. As if we've\n\nChannel 1: Is\n\nChannel 0: done\n\nChannel 1: is that\n\nChannel 0: that\n\nChannel 1: alright?\n\nChannel 0: in rebalancing? Oh, rebalancing with the rollover.\n\nChannel 1: Yeah. Correct.\n\nChannel 0: Yeah. That's perfect.\n\nChannel 1: Yeah. How do you spell?\n\nChannel 0: Yep. Absolutely.\n\nChannel 1: Oh, amazing. Okay. Great.\n\nChannel 0: Oh, just like, oh, if it's current, then there's no change. That's perfect.\n\nChannel 1: Yeah? Okay. Amazing. I'm just checking that application now. So it should be oh, fuck you.\n\nI'm not going to crash out. It's fine. Let's see. It was honestly alright. So that's all where it's supposed to be.\n\nWhat the fuck are you? So that's right. That's okay. That's okay. Cash is meant to be at zero.\n\nYep. Sure. And then we've got fixed interest, which is at yep. Okay. And then we've got alternatives at whatever the fuck you are.\n\nCall the chat. So and it would literally be just changing up the order that they're in in the SOA to match what I have in the asset allocation table because I know those\n\nChannel 0: Yeah.\n\nChannel 1: are pulling correctly there. Because yeah. Alright. Let's see. Math.\n\nSo with those two alterations, so literally just copy and paste errors. Is that it?\n\nChannel 0: I think so. I added a couple of little word text bits. I just added in there about him opting into his MLC, which I think did we speak to Jack about he called MLC and they're like, oh, he was sending us things to opt in\n\nChannel 1: I think we\n\nChannel 0: to.\n\nChannel 1: did that originally\n\nChannel 0: Yes.\n\nChannel 1: in, like, the first few bits. Like, we we did that already. I will confirm with Jack.\n\nChannel 0: I'll message him and say, hey. We've\n\nChannel 1: Okay.\n\nChannel 0: Nigel\n\nChannel 1: Amazing.\n\nChannel 0: Evans was\n\nChannel 1: Kevin, Nigel, mad. Research working papers. Where the fuck are you? The updates here. Great.\n\nAnd it's why I build you. I want, which figures that I used. Did I fix it in the I think it might have been the split. I can't remember whether it was a split or a current.\n\nChannel 0: Oh, man. I'm gonna be so tired then.\n\nChannel 1: I'm tired. Are you feeling alright? Just standing a little under the weather.\n\nChannel 0: No. I had a cold on the weekend. I'm pretty well 98% better now.\n\nChannel 1: Oh, that's good.\n\nChannel 0: Just tired. Tired. How are you going over there?\n\nChannel 1: Yeah. Doing alright. Paula and Larissa has been absolutely run through with the amount of KYCs she has. So,\n\nChannel 0: Yeah.\n\nChannel 1: yeah,\n\nChannel 0: It's not\n\nChannel 1: so\n\nChannel 0: fair.\n\nChannel 1: that means, yep, I am also now well under the pump.\n\nChannel 0: Oh, yeah.\n\nChannel 1: So let's see\n\nChannel 0: Well,\n\nChannel 1: what the\n\nChannel 0: you'll\n\nChannel 1: fuck\n\nChannel 0: be\n\nChannel 1: has happened\n\nChannel 0: very happy to see the end of this.\n\nChannel 1: here. 100%. 100% happy for that. Fixed interest and alternatives. Sweet.\n\nYou don't look like anything that I've fucking seen before. Okay. This asset allocation table was supposed to be fucking simple, and it let me know the fluffing grease. Alright. So what the fuck are you alright.\n\nGreat. That looks better. Excellent. That's cool. Fine.\n\nNo. It hasn't. Cool. So I just need to change up where they're sitting, and that's fine then. Great.\n\nCool. I'll just make a change of things in the SOA.\n\nChannel 0: Yep.\n\nChannel 1: Which which is the one that you've updated? Is it\n\nChannel 0: I\n\nChannel 1: the so you've updated SOA build and twenty twenty six zero five zero one.\n\nChannel 0: think so. It should have today's date on the save on it.\n\nChannel 1: Yep. Today's date and February.\n\nChannel 0: Yeah.\n\nChannel 1: Perfect. Okay. Great.\n\nChannel 0: I hope that was the right file. It looks pretty good.\n\nChannel 1: Yep. That's perfect. That is exactly the correct file. I I know there's a lot, and I know it's a little messy, but I'm trying to do the best I've thought I could with.\n\nChannel 0: Hey. We had to do what we had to do, and we got it.\n\nChannel 1: Yes. Yes. We did. And I see bloody didn't have a name. What is it?\n\nFact find. And I'll call that because I didn't have a name. Cool. Good chat. Current.\n\nLet's see if that's in there. I have no names there for any of them. That's okay. Did we get a at somebody? I think so.\n\nOkay. Research. Previous one. MLC. Research.\n\nOkay. Let's just see if I have it. Portfolio snapshot. Customer number. I suppose it's just Master Key Personal Super.\n\nOh, there it is. My Super Growth Portfolio. There it is.\n\nChannel 0: Yeah.\n\nChannel 1: Yep. Got it. Alright. That's I don't know why. Excellent.\n\nThat's done and dusted. And I will\n\nChannel 0: So I'm just putting in there in chat quickly as well for the Odoo sign. Like, I know you're busy, but I need to make sure I get the insurance quote on there, make sure it's, like, valid and stuff. And Jack got an MRC opt in form for the insurances,\n\nChannel 1: Okay. So\n\nChannel 0: which I'll\n\nChannel 1: which\n\nChannel 0: need to\n\nChannel 1: quote\n\nChannel 0: sign.\n\nChannel 1: are\n\nChannel 0: So\n\nChannel 1: we?\n\nChannel 0: I need to, like,\n\nChannel 1: Hang 10. Six up. Let's see. Yeah. Alright.\n\nAnd then we're looking at you. Nope. You're not it. Exactly. Save.\n\nAnd then I'll go you. And we have Alright. I don't like that either. What the hell? Oh, that's fine.\n\nOkay. So that's one of the defensive assets. Below zero, so there's 0.45. And so it's cash. How is that?\n\nThat's a growth. Property growth. International shares. Great. That that's fine.\n\nAlternative, the sense of assets. How is this the bit that hocks us up each time? Even if it's the family returned to the back, it's still wrong. So we go Seven. Okay.\n\nSorry, Tommy. I don't have to keep you. If you wanted to to to wander along because I know how\n\nChannel 0: Yeah.\n\nChannel 1: busy you are, I'm just gonna pass through.\n\nChannel 0: Yep. Hey. We're all in it, mate. That's all good. I'll I'm still typing away as we go.\n\nBut, yeah, I'm on.\n\nChannel 1: Yeah. Not okay. Well yeah. Just happy to see this on the phone. Do you have anything to do?\n\nThe quote. You wanted to make sure the quote was correct?\n\nChannel 0: Not necessarily correct. Just need to make sure, like, how valid is it. If it's like a thirty day thing and we're already halfway through and just making sure that I can have that uploaded with the SLA to sign alongside that MLC opt in forms of all the fresh docs for him to sign off on.\n\nChannel 1: Yeah. So I can regenerate the quote as well if you like. And what I'll do is I will get rid of the other ones that are not correct. So that way there's no confusion when people are jumping into the portal.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: If you're happy with that. So we've got the live t p you know, I just wanted to point out briefly is that he chucked a fit in 2025, canceled his IP with MetLife, or he told my apologies with MetLife, whatever the fuck, and then said he didn't want IP,\n\nChannel 0: Yep.\n\nChannel 1: which then had us change in the advice the first few times. And\n\nChannel 0: Yep.\n\nChannel 1: now the change of advice again when he wants IP.\n\nChannel 0: Yeah.\n\nChannel 1: Sweet.\n\nChannel 0: And then hopefully, we just put all this in place, implement it all, and we don't have to worry about it for, like, twelve months.\n\nChannel 1: Okay. Until\n\nChannel 0: And then everyone's happy for a while.\n\nChannel 1: he cracks the shit about something the next time.\n\nChannel 0: And then we can fire them. But at least before that, let's get the insurance commission for all this fucking hard work and make sure things are loading all that sort of shit.\n\nChannel 1: Sweet. Mad. Can do. Absolutely amazing. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Great. Well, I I can let you go if you want to. You're more than welcome to sit on the phone if you'd like, but I will just make sure this is all done and dusted and ready to go. I will save it all into the DocuSign folder, and then I'll let you know once it's done. Okay?\n\nChannel 0: No. That's appreciated. And it's always a pleasure, Christie, but I'm gonna try and power through some stuff for now before the next appointment. And I wish you the best of luck.\n\nChannel 1: Perfect. Have the rent car rent to your day, Tom.\n\nChannel 0: You too, Kristy. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Christie, hello?","start":0.96,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.012057292275130749}],"sentiment":"neutral","sentiment_score":0.012057292275130749,"channel":0,"num_words":2,"start":0.96,"end":1.9399999},{"sentences":[{"text":"Hi.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.011079387739300728},{"text":"Can you hear me?","start":2.96,"end":3.76,"sentiment":"neutral","sentiment_score":0.0009522940963506699},{"text":"Hang on.","start":3.76,"end":4.42,"sentiment":"neutral","sentiment_score":-0.004653461277484894}],"sentiment":"neutral","sentiment_score":0.0007973773671048028,"channel":1,"num_words":7,"start":2.56,"end":4.42},{"sentences":[{"text":"Yes?","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.0013595949858427048},{"text":"Somewhat?","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":-0.00955464132130146}],"sentiment":"neutral","sentiment_score":-0.004097523167729378,"channel":0,"num_words":2,"start":6.0,"end":8.34},{"sentences":[{"text":"Oh, hang on.","start":9.04,"end":9.679999,"sentiment":"neutral","sentiment_score":-0.009253674186766148},{"text":"Sorry.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.044738925993442535},{"text":"Give me two seconds.","start":10.0,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.028048277366906404},{"text":"I'm just try I'm connecting","start":11.2,"end":12.32,"sentiment":"neutral","sentiment_score":-0.0009235737845301629}],"sentiment":"neutral","sentiment_score":-0.014562378995693646,"channel":1,"num_words":13,"start":9.04,"end":12.32},{"sentences":[{"text":"Mhmm.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.004459901712834835}],"sentiment":"neutral","sentiment_score":0.004459901712834835,"channel":0,"num_words":1,"start":12.08,"end":12.58},{"sentences":[{"text":"it to my,","start":12.32,"end":13.139999,"sentiment":"neutral","sentiment_score":0.0029387646354734898}],"sentiment":"neutral","sentiment_score":0.0029387646354734898,"channel":1,"num_words":3,"start":12.32,"end":13.139999},{"sentences":[{"text":"Oh, my on the laptop's end.","start":16.025,"end":17.725,"sentiment":"neutral","sentiment_score":0.0003159589832648635}],"sentiment":"neutral","sentiment_score":0.0003159589832648635,"channel":0,"num_words":6,"start":16.025,"end":17.725},{"sentences":[{"text":"yeah.","start":17.945,"end":18.265,"sentiment":"neutral","sentiment_score":0.019082508981227875},{"text":"I'm trying to connect it to my headphones.","start":18.265,"end":20.445,"sentiment":"neutral","sentiment_score":0.029793135123327374}],"sentiment":"neutral","sentiment_score":0.028603065551982984,"channel":1,"num_words":9,"start":17.945,"end":20.445},{"sentences":[{"text":"It's okay.","start":25.145,"end":25.625,"sentiment":"neutral","sentiment_score":0.07945559173822403},{"text":"So just typing away and yawning.","start":25.625,"end":28.044998,"sentiment":"neutral","sentiment_score":0.01039470313116908}],"sentiment":"neutral","sentiment_score":0.027659925282932818,"channel":0,"num_words":8,"start":25.145,"end":28.044998},{"sentences":[{"text":"Oh, damn.","start":30.52,"end":34.980003,"sentiment":"neutral","sentiment_score":-0.036393119022250175},{"text":"Oh, I don't actually think I can do it to my headphones.","start":38.440002,"end":40.78,"sentiment":"neutral","sentiment_score":-0.12980718413988748},{"text":"Can you hear me well enough or no?","start":42.875,"end":44.655003,"sentiment":"neutral","sentiment_score":-0.04344643419608474}],"sentiment":"neutral","sentiment_score":-0.08991108733144673,"channel":1,"num_words":22,"start":30.52,"end":44.655003},{"sentences":[{"text":"Yeah.","start":45.184998,"end":45.425,"sentiment":"neutral","sentiment_score":0.037471819669008255},{"text":"I can hear you well enough.","start":45.425,"end":46.385,"sentiment":"neutral","sentiment_score":0.08598360357185204},{"text":"That's no worries.","start":46.385,"end":47.364998,"sentiment":"neutral","sentiment_score":0.11787275969982147}],"sentiment":"neutral","sentiment_score":0.0906991720199585,"channel":0,"num_words":10,"start":45.184998,"end":47.364998},{"sentences":[{"text":"Alright.","start":47.755,"end":48.255,"sentiment":"neutral","sentiment_score":0.1169191226363182},{"text":"Okay.","start":48.715,"end":49.115,"sentiment":"neutral","sentiment_score":0.0736948773264885},{"text":"Sorry.","start":49.115,"end":49.515,"sentiment":"neutral","sentiment_score":0.041649941354990005},{"text":"Really quickly.","start":49.515,"end":50.255,"sentiment":"neutral","sentiment_score":0.09966439381241798},{"text":"The asset allocation, I noticed that a little while ago and I had crashed out hard about it.","start":50.315002,"end":54.93,"sentiment":"neutral","sentiment_score":-0.023161791989372835}],"sentiment":"neutral","sentiment_score":0.0006382814406052879,"channel":1,"num_words":23,"start":47.755,"end":54.93},{"sentences":[{"text":"So I definitely know that's all correct.","start":55.89,"end":57.83,"sentiment":"neutral","sentiment_score":0.046547913657767434},{"text":"I will check and make sure the SOA mimics what it is in the workbook real quick.","start":58.05,"end":66.31,"sentiment":"neutral","sentiment_score":0.03758883070858086}],"sentiment":"neutral","sentiment_score":0.040201896568760276,"channel":1,"num_words":24,"start":55.89,"end":66.31},{"sentences":[{"text":"Yeah.","start":67.285,"end":67.785,"sentiment":"neutral","sentiment_score":0.043465957045555115}],"sentiment":"neutral","sentiment_score":0.043465957045555115,"channel":0,"num_words":1,"start":67.285,"end":67.785},{"sentences":[{"text":"But other than that, that's a okay too.","start":69.225006,"end":71.565,"sentiment":"neutral","sentiment_score":0.059142702259123325},{"text":"The other thing that you had said I'm just sorry.","start":72.025,"end":74.58501,"sentiment":"neutral","sentiment_score":-0.0644941471517086},{"text":"I'm just pulling it up wrong.","start":74.58501,"end":75.965004,"sentiment":"neutral","sentiment_score":-0.14055424431959787},{"text":"Yeah.","start":78.825005,"end":79.325005,"sentiment":"neutral","sentiment_score":-0.006831568665802479},{"text":"So the and I'll see super.","start":81.48,"end":84.28001,"sentiment":"neutral","sentiment_score":0.011916098184883595}],"sentiment":"neutral","sentiment_score":-0.03066000964252218,"channel":1,"num_words":31,"start":69.225006,"end":84.28001},{"sentences":[{"text":"So we added five and a half.","start":84.28001,"end":87.100006,"sentiment":"neutral","sentiment_score":0.02341454635773386},{"text":"Remember, because we're doing split 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on.","start":747.63,"end":761.235,"sentiment":"neutral","sentiment_score":0.08682474980808118}],"sentiment":"neutral","sentiment_score":0.060269565043742195,"channel":0,"num_words":57,"start":744.51,"end":761.235},{"sentences":[{"text":"Yeah.","start":762.18,"end":762.42,"sentiment":"neutral","sentiment_score":0.1195947602391243},{"text":"So I can regenerate the quote as well if you like.","start":762.42,"end":765.13995,"sentiment":"neutral","sentiment_score":0.1553572714328766},{"text":"And what I'll do is I will get rid of the other ones that are not correct.","start":765.13995,"end":772.215,"sentiment":"neutral","sentiment_score":0.03690048285266932},{"text":"So that way there's no confusion when people are jumping into the portal.","start":772.215,"end":775.035,"sentiment":"neutral","sentiment_score":0.11329146245351204}],"sentiment":"neutral","sentiment_score":0.09353861824742385,"channel":1,"num_words":42,"start":762.18,"end":775.035},{"sentences":[{"text":"Yeah.","start":775.67,"end":775.91,"sentiment":"neutral","sentiment_score":0.08968549966812134},{"text":"Yeah.","start":775.91,"end":776.41,"sentiment":"neutral","sentiment_score":0.10051267594099043}],"sentiment":"neutral","sentiment_score":0.09509908780455589,"channel":0,"num_words":2,"start":775.67,"end":776.41},{"sentences":[{"text":"If you're happy with that.","start":778.455,"end":779.575,"sentiment":"neutral","sentiment_score":0.2266822040081024},{"text":"So we've got the live t p you know, I just wanted to point out briefly is that he chucked a fit in 2025, canceled his IP with MetLife, or he told my apologies with MetLife, whatever the fuck, and then said he didn't want IP,","start":779.575,"end":797.74,"sentiment":"neutral","sentiment_score":-0.08094536091970361}],"sentiment":"neutral","sentiment_score":-0.05078579573070302,"channel":1,"num_words":51,"start":778.455,"end":797.74},{"sentences":[{"text":"Yep.","start":799.1,"end":799.6,"sentiment":"neutral","sentiment_score":-0.027273323386907578}],"sentiment":"neutral","sentiment_score":-0.027273323386907578,"channel":0,"num_words":1,"start":799.1,"end":799.6},{"sentences":[{"text":"which then had us change in the advice the first few times.","start":800.135,"end":802.95496,"sentiment":"neutral","sentiment_score":-0.04025499134634932},{"text":"And","start":804.375,"end":804.535,"sentiment":"neutral","sentiment_score":0.0331287644803524}],"sentiment":"neutral","sentiment_score":-0.03461008705198765,"channel":1,"num_words":13,"start":800.135,"end":804.535},{"sentences":[{"text":"Yep.","start":804.48505,"end":804.98505,"sentiment":"neutral","sentiment_score":0.034608155488967896}],"sentiment":"neutral","sentiment_score":0.034608155488967896,"channel":0,"num_words":1,"start":804.48505,"end":804.98505},{"sentences":[{"text":"now the change of advice again when he wants IP.","start":804.535,"end":806.71497,"sentiment":"neutral","sentiment_score":0.034163237642496826}],"sentiment":"neutral","sentiment_score":0.034163237642496826,"channel":1,"num_words":10,"start":804.535,"end":806.71497},{"sentences":[{"text":"Yeah.","start":810.005,"end":810.505,"sentiment":"neutral","sentiment_score":0.1371377557516098}],"sentiment":"neutral","sentiment_score":0.1371377557516098,"channel":0,"num_words":1,"start":810.005,"end":810.505},{"sentences":[{"text":"Sweet.","start":810.935,"end":811.435,"sentiment":"neutral","sentiment_score":0.19218403100967407}],"sentiment":"neutral","sentiment_score":0.19218403100967407,"channel":1,"num_words":1,"start":810.935,"end":811.435},{"sentences":[{"text":"And then hopefully, we just put all this in place, implement it all, and we don't have to worry about it for, like, twelve months.","start":811.04504,"end":817.865,"sentiment":"neutral","sentiment_score":0.19746393322944641}],"sentiment":"neutral","sentiment_score":0.19746393322944641,"channel":0,"num_words":25,"start":811.04504,"end":817.865},{"sentences":[{"text":"Okay.","start":821.41003,"end":821.91003,"sentiment":"neutral","sentiment_score":0.03388558700680733},{"text":"Until","start":822.93,"end":823.43,"sentiment":"neutral","sentiment_score":0.012899531051516531}],"sentiment":"neutral","sentiment_score":0.02339255902916193,"channel":1,"num_words":2,"start":821.41003,"end":823.43},{"sentences":[{"text":"And then everyone's happy for a while.","start":822.98,"end":825.0,"sentiment":"neutral","sentiment_score":0.005884567275643349}],"sentiment":"neutral","sentiment_score":0.005884567275643349,"channel":0,"num_words":7,"start":822.98,"end":825.0},{"sentences":[{"text":"he cracks the shit about something the next time.","start":824.615,"end":827.995,"sentiment":"negative","sentiment_score":-0.4068768620491028}],"sentiment":"negative","sentiment_score":-0.4068768620491028,"channel":1,"num_words":9,"start":824.615,"end":827.995},{"sentences":[{"text":"And then we can fire them.","start":829.3,"end":830.5,"sentiment":"neutral","sentiment_score":-0.245449960231781},{"text":"But at least before that, let's get the insurance commission for all this fucking hard work and make sure things are loading all that sort of shit.","start":830.5,"end":836.735,"sentiment":"negative","sentiment_score":-0.4099989080870593}],"sentiment":"negative","sentiment_score":-0.3800809175679178,"channel":0,"num_words":33,"start":829.3,"end":836.735},{"sentences":[{"text":"Sweet.","start":837.83,"end":838.33,"sentiment":"neutral","sentiment_score":0.09323718398809432},{"text":"Mad.","start":840.31,"end":840.71,"sentiment":"neutral","sentiment_score":0.12276807427406312},{"text":"Can do.","start":840.71,"end":841.45,"sentiment":"neutral","sentiment_score":0.26413407176733017},{"text":"Absolutely amazing.","start":841.59,"end":842.73,"sentiment":"positive","sentiment_score":0.4914666414260864},{"text":"Okay.","start":844.55,"end":845.05,"sentiment":"neutral","sentiment_score":0.27915525436401367}],"sentiment":"neutral","sentiment_score":0.2866231341447149,"channel":1,"num_words":7,"start":837.83,"end":845.05},{"sentences":[{"text":"Alright.","start":844.875,"end":845.375,"sentiment":"neutral","sentiment_score":0.29062849283218384}],"sentiment":"neutral","sentiment_score":0.29062849283218384,"channel":0,"num_words":1,"start":844.875,"end":845.375},{"sentences":[{"text":"Great.","start":846.31,"end":846.79,"sentiment":"positive","sentiment_score":0.36538243293762207},{"text":"Well, I I can let you go if you want to.","start":846.79,"end":848.95,"sentiment":"neutral","sentiment_score":0.18590402196754108},{"text":"You're more than welcome to sit on the phone if you'd like, but I will just make sure this is all done and dusted and ready to go.","start":848.95,"end":854.645,"sentiment":"neutral","sentiment_score":0.2746159067111356},{"text":"I will save it all into the DocuSign folder, and then I'll let you know once it's done.","start":854.645,"end":858.245,"sentiment":"neutral","sentiment_score":0.20407654924525154},{"text":"Okay?","start":858.245,"end":858.745,"sentiment":"neutral","sentiment_score":0.09515847265720367}],"sentiment":"neutral","sentiment_score":0.23505268511125596,"channel":1,"num_words":59,"start":846.31,"end":858.745},{"sentences":[{"text":"No.","start":859.545,"end":859.705,"sentiment":"neutral","sentiment_score":-0.003685619682073593},{"text":"That's appreciated.","start":859.705,"end":860.525,"sentiment":"neutral","sentiment_score":0.18595346063375473},{"text":"And it's always a pleasure, Christie, but I'm gonna try and power through some stuff for now before the next appointment.","start":860.585,"end":865.965,"sentiment":"neutral","sentiment_score":0.24915938611541474},{"text":"And I wish you the best of luck.","start":866.025,"end":867.965,"sentiment":"positive","sentiment_score":0.41805778816342354}],"sentiment":"neutral","sentiment_score":0.2795322098536417,"channel":0,"num_words":32,"start":859.545,"end":867.965},{"sentences":[{"text":"Perfect.","start":868.9,"end":869.4,"sentiment":"neutral","sentiment_score":0.12919563055038452},{"text":"Have the rent car rent to your day, Tom.","start":869.94,"end":871.88,"sentiment":"positive","sentiment_score":0.5388572812080383}],"sentiment":"positive","sentiment_score":0.49789111614227294,"channel":1,"num_words":10,"start":868.9,"end":871.88},{"sentences":[{"text":"You too, Kristy.","start":872.72485,"end":873.60486,"sentiment":"positive","sentiment_score":0.4883492390314738},{"text":"Bye.","start":873.60486,"end":874.10486,"sentiment":"neutral","sentiment_score":0.2638746201992035}],"sentiment":"positive","sentiment_score":0.4322305843234062,"channel":0,"num_words":4,"start":872.72485,"end":874.10486},{"sentences":[{"text":"Bye.","start":874.66003,"end":875.16003,"sentiment":"neutral","sentiment_score":-0.11307837814092636}],"sentiment":"neutral","sentiment_score":-0.11307837814092636,"channel":1,"num_words":1,"start":874.66003,"end":875.16003}]},"summary":{"result":"success","short":"The speakers discuss asset allocation and a split rollover, updating the SOA, and creating a new one. They also discuss updating a file and updating a quote. The conversation ends with the agent offering to power through some stuff and the customer thanking them. There is a mention of a cold and the speaker feeling tired."},"intents":{"segments":[{"text":"I will check and make sure the SOA mimics what it is in the workbook real quick.","start_word":113,"end_word":129,"intents":[{"intent":"Verify soa alignment","confidence_score":0.001827986}]},{"text":"I'll just make a change of things in the SOA. Yep. Which which is the one that you've updated? Is it I the so you've updated SOA build and twenty twenty six zero five zero one. think so.","start_word":807,"end_word":844,"intents":[{"intent":"Update soa and confirm file details","confidence_score":0.002143555}]},{"text":"Just need to make sure, like, how valid is it. If it's like a thirty day thing and we're already halfway through and just making sure that I can have that uploaded with the SLA to sign alongside that MLC opt in forms of all the fresh docs for him to sign off on. Yeah.","start_word":1291,"end_word":1345,"intents":[{"intent":"Validate quote and sign in forms","confidence_score":0.00023467667}]},{"text":"So I can regenerate the quote as well if you like. And what I'll do is I will get rid of the other ones that are not correct. So that way there's no confusion when people are jumping into the portal. Yeah.","start_word":1345,"end_word":1386,"intents":[{"intent":"Reimburse quote and remove irrelevant errors","confidence_score":0.000001253062}]},{"text":"Sweet.","start_word":1465,"end_word":1465,"intents":[{"intent":"Implement and implement changes in advice and implement changes","confidence_score":0.000617917}]},{"text":"I will save it all into the DocuSign folder, and then I'll let you know once it's done. Okay?","start_word":1590,"end_word":1608,"intents":[{"intent":"Save and save documents","confidence_score":0.05837767}]},{"text":"And it's always a pleasure, Christie, but I'm gonna try and power through some stuff for now before the next appointment. And I wish you the best of luck. Perfect.","start_word":1612,"end_word":1641,"intents":[{"intent":"Power through upcoming appointments","confidence_score":0.00023626357}]}]},"sentiments":{"segments":[{"text":"Christie, hello? Hi. Can you hear me? Hang on. Yes? Somewhat? Oh, hang on. Sorry. Give me two seconds. I'm just try I'm connecting Mhmm. it to my, Oh, my on the laptop's end. yeah. I'm trying to connect it to my headphones. It's okay. So just typing away and yawning. Oh, damn. Oh, I don't actually think I can do it to my headphones. Can you hear me well enough or no? Yeah. I can hear you well enough. That's no worries. Alright. Okay. Sorry. Really quickly. The asset allocation, I noticed that a little while ago and I had crashed out hard about it. So I definitely know that's all correct. I will check and make sure the SOA mimics what it is in the workbook real quick. Yeah. But other than that, that's a okay too. The other thing that you had said I'm just sorry. I'm just pulling it up wrong. Yeah. So the and I'll see super. So we added five and a half. Remember, because we're doing split rollover. Yeah. So we increased it to $19.02 $2.09. Yep. That's perfect. Yep. Happy for that. Yeah. Okay. And I think it was just more the than MLC that. The investment investment question option mark. was blank. Yeah.","start_word":0,"end_word":211,"sentiment":"neutral","sentiment_score":0.012767205014824867},{"text":"Oh, fuck.","start_word":212,"end_word":213,"sentiment":"negative","sentiment_score":-0.387241929769516},{"text":"Cool. Mad. Love that for me. Great. I will at least put that in. Okay. The hub portfolio. So we're doing it as if Connor is has done it already. Because when I asked him, he said he was doing it now, and it will be done by the that end of that day. So it should be done now, which means that's his current Cool. portfolio, which means I've I've pretty much did it as if we had done that, and we're just rebalancing. Oh, sick. Okay. Cool. Wait. As if we've Is done is that that alright? in rebalancing? Oh, rebalancing with the rollover. Yeah. Correct. Yeah.","start_word":214,"end_word":322,"sentiment":"neutral","sentiment_score":0.028230028226971623},{"text":"That's perfect.","start_word":323,"end_word":324,"sentiment":"positive","sentiment_score":0.4175164401531219},{"text":"Yeah. How do you spell? Yep.","start_word":325,"end_word":330,"sentiment":"neutral","sentiment_score":0.05114751122891903},{"text":"Absolutely. Oh, amazing. Okay. Great.","start_word":331,"end_word":335,"sentiment":"positive","sentiment_score":0.43378946185112},{"text":"Oh, just like, oh, if it's current, then there's no change. That's perfect. Yeah? Okay. Amazing. I'm just checking that application now.","start_word":336,"end_word":357,"sentiment":"neutral","sentiment_score":0.07658102363348007},{"text":"So it should be oh, fuck you.","start_word":358,"end_word":364,"sentiment":"negative","sentiment_score":-0.37747758626937866},{"text":"I'm not going to crash out. It's fine. Let's see. It was honestly alright. So that's all where it's supposed to be.","start_word":365,"end_word":386,"sentiment":"neutral","sentiment_score":-0.20185586810112},{"text":"What the fuck are you?","start_word":387,"end_word":391,"sentiment":"negative","sentiment_score":-0.4689994752407074},{"text":"So that's right. That's okay. That's okay. Cash is meant to be at zero. Yep. Sure. And then we've got fixed interest, which is at yep. Okay. And then we've got alternatives at whatever the fuck you are. Call the chat. So and it would literally be just changing up the order that they're in in the SOA to match what I have in the asset allocation table because I know those Yeah. are pulling correctly there. Because yeah. Alright. Let's see. Math. So with those two alterations, so literally just copy and paste errors. Is that it? I think so. I added a couple of little word text bits. I just added in there about him opting into his MLC, which I think did we speak to Jack about he called MLC and they're like, oh, he was sending us things to opt in I think we to. did that originally Yes. in, like, the first few bits. Like, we we did that already. I will confirm with Jack. I'll message him and say, hey. We've Okay. Nigel Amazing. Evans was Kevin, Nigel, mad. Research working papers. Where the fuck are you? The updates here. Great. And it's why I build you. I want, which figures that I used. Did I fix it in the I think it might have been the split. I can't remember whether it was a split or a current. Oh, man. I'm gonna be so tired then. I'm tired. Are you feeling alright? Just standing a little under the weather. No. I had a cold on the weekend. I'm pretty well 98% better now. Oh, that's good. Just tired. Tired. How are you going over there? Yeah. Doing alright. Paula and Larissa has been absolutely run through with the amount of KYCs she has. So, Yeah. yeah, It's not so fair. that means, yep, I am also now well under the pump. Oh, yeah. So let's see Well, what the you'll fuck be has happened very happy to see the end of this. here. 100%. 100% happy for that. Fixed interest and alternatives. Sweet. You don't look like anything that I've fucking seen before. Okay.","start_word":392,"end_word":752,"sentiment":"neutral","sentiment_score":-0.034868984661191454},{"text":"This asset allocation table was supposed to be fucking simple, and it let me know the fluffing grease.","start_word":753,"end_word":770,"sentiment":"negative","sentiment_score":-0.37450605630874634},{"text":"Alright. So what the fuck are you alright. Great. That looks better. Excellent. That's cool. Fine. No. It hasn't. Cool. So I just need to change up where they're sitting, and that's fine then. Great. Cool. I'll just make a change of things in the SOA. Yep. Which which is the one that you've updated? Is it I the so you've updated SOA build and twenty twenty six zero five zero one. think so. It should have today's date on the save on it. Yep. Today's date and February. Yeah. Perfect. Okay.","start_word":771,"end_word":862,"sentiment":"neutral","sentiment_score":0.01954924874007702},{"text":"Great.","start_word":863,"end_word":863,"sentiment":"positive","sentiment_score":0.34661030769348145},{"text":"I hope that was the right file.","start_word":864,"end_word":870,"sentiment":"neutral","sentiment_score":0.31193000078201294},{"text":"It looks pretty good.","start_word":871,"end_word":874,"sentiment":"positive","sentiment_score":0.38535675406455994},{"text":"Yep.","start_word":875,"end_word":875,"sentiment":"neutral","sentiment_score":0.2037205696105957},{"text":"That's perfect.","start_word":876,"end_word":877,"sentiment":"positive","sentiment_score":0.36320069432258606},{"text":"That is exactly the correct file. I I know there's a lot, and I know it's a little messy, but I'm trying to do the best I've thought I could with. Hey. We had to do what we had to do, and we got it. Yes. Yes. We did. And I see bloody didn't have a name. What is it? Fact find. And I'll call that because I didn't have a name. Cool. Good chat. Current. Let's see if that's in there. I have no names there for any of them. That's okay. Did we get a at somebody? I think so. Okay. Research. Previous one. MLC. Research. Okay. Let's just see if I have it. Portfolio snapshot. Customer number. I suppose it's just Master Key Personal Super. Oh, there it is. My Super Growth Portfolio. There it is. Yeah. Yep. Got it. Alright. That's I don't know why.","start_word":878,"end_word":1026,"sentiment":"neutral","sentiment_score":-0.00964148957657334},{"text":"Excellent. That's done and dusted.","start_word":1027,"end_word":1031,"sentiment":"positive","sentiment_score":0.5086981058120728},{"text":"And I will So I'm just putting in there in chat quickly as well for the Odoo sign. Like, I know you're busy, but I need to make sure I get the insurance quote on there, make sure it's, like, valid and stuff. And Jack got an MRC opt in form for the insurances, Okay. So which I'll which need to quote sign. are So we? I need to, like, Hang 10. Six up. Let's see. Yeah. Alright. And then we're looking at you. Nope. You're not it. Exactly. Save. And then I'll go you. And we have Alright.","start_word":1032,"end_word":1130,"sentiment":"neutral","sentiment_score":0.02142266370356083},{"text":"I don't like that either.","start_word":1131,"end_word":1135,"sentiment":"negative","sentiment_score":-0.4270738363265991},{"text":"What the hell? Oh, that's fine. Okay. So that's one of the defensive assets. Below zero, so there's 0.45. And so it's cash. How is that? That's a growth. Property growth. International shares. Great. That that's fine. Alternative, the sense of assets. How is this the bit that hocks us up each time? Even if it's the family returned to the back, it's still wrong. So we go Seven. Okay. Sorry, Tommy. I don't have to keep you. If you wanted to to to wander along because I know how Yeah. busy you are, I'm just gonna pass through. Yep. Hey. We're all in it, mate.","start_word":1136,"end_word":1241,"sentiment":"neutral","sentiment_score":-0.03164450824260712},{"text":"That's all good.","start_word":1242,"end_word":1244,"sentiment":"positive","sentiment_score":0.3400675058364868},{"text":"I'll I'm still typing away as we go. But, yeah, I'm on. Yeah. Not okay. Well yeah.","start_word":1245,"end_word":1261,"sentiment":"neutral","sentiment_score":0.02041749656200409},{"text":"Just happy to see this on the phone.","start_word":1262,"end_word":1269,"sentiment":"positive","sentiment_score":0.3534022569656372},{"text":"Do you have anything to do? The quote. You wanted to make sure the quote was correct? Not necessarily correct. Just need to make sure, like, how valid is it. If it's like a thirty day thing and we're already halfway through and just making sure that I can have that uploaded with the SLA to sign alongside that MLC opt in forms of all the fresh docs for him to sign off on. Yeah. So I can regenerate the quote as well if you like. And what I'll do is I will get rid of the other ones that are not correct. So that way there's no confusion when people are jumping into the portal. Yeah. Yeah. If you're happy with that. So we've got the live t p you know, I just wanted to point out briefly is that he chucked a fit in 2025, canceled his IP with MetLife, or he told my apologies with MetLife, whatever the fuck, and then said he didn't want IP, Yep. which then had us change in the advice the first few times. And Yep. now the change of advice again when he wants IP. Yeah. Sweet. And then hopefully, we just put all this in place, implement it all, and we don't have to worry about it for, like, twelve months. Okay. Until And then everyone's happy for a while.","start_word":1270,"end_word":1499,"sentiment":"neutral","sentiment_score":0.03712676287345264},{"text":"he cracks the shit about something the next time.","start_word":1500,"end_word":1508,"sentiment":"negative","sentiment_score":-0.4093386232852936},{"text":"And then we can fire them.","start_word":1509,"end_word":1514,"sentiment":"neutral","sentiment_score":-0.2601730525493622},{"text":"But at least before that, let's get the insurance commission for all this fucking hard work and make sure things are loading all that sort of shit.","start_word":1515,"end_word":1541,"sentiment":"negative","sentiment_score":-0.4185042977333069},{"text":"Sweet. Mad. Can do.","start_word":1542,"end_word":1545,"sentiment":"neutral","sentiment_score":0.17786532640457153},{"text":"Absolutely amazing.","start_word":1546,"end_word":1547,"sentiment":"positive","sentiment_score":0.48149555921554565},{"text":"Okay. Alright.","start_word":1548,"end_word":1549,"sentiment":"neutral","sentiment_score":0.28603920340538025},{"text":"Great.","start_word":1550,"end_word":1550,"sentiment":"positive","sentiment_score":0.36538243293762207},{"text":"Well, I I can let you go if you want to. You're more than welcome to sit on the phone if you'd like, but I will just make sure this is all done and dusted and ready to go. I will save it all into the DocuSign folder, and then I'll let you know once it's done. Okay? No. That's appreciated. And it's always a pleasure, Christie, but I'm gonna try and power through some stuff for now before the next appointment.","start_word":1551,"end_word":1632,"sentiment":"neutral","sentiment_score":0.23218117654323575},{"text":"And I wish you the best of luck. Perfect. Have the rent car rent to your day, Tom. You too, Kristy.","start_word":1633,"end_word":1653,"sentiment":"positive","sentiment_score":0.4668126659733908},{"text":"Bye. Bye.","start_word":1654,"end_word":1655,"sentiment":"neutral","sentiment_score":0.20458316802978516}],"average":{"sentiment":"neutral","sentiment_score":0.008697148502160038}}}}