{"metadata":{"transaction_key":"deprecated","request_id":"019f0190-819a-78f0-92a3-6abbd087b563","sha256":"bbe714fb88cc3b910a07c5690761a7b6c9c9555132856d2101c701343db9cf0f","created":"2026-06-26T01:34:36.684Z","duration":203.47194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Paula? Hello? Hello? Can you hear me? Hello? Hello? Okay.","confidence":0.9470215,"words":[{"word":"hello","start":3.52,"end":4.02,"confidence":0.9470215,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":-0.009206358343362808},{"word":"paula","start":4.08,"end":4.58,"confidence":0.9001465,"punctuated_word":"Paula?","sentiment":"neutral","sentiment_score":-0.01344934105873108},{"word":"hello","start":12.0,"end":12.16,"confidence":0.89819336,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.14242815971374512},{"word":"hello","start":12.16,"end":12.66,"confidence":0.93652344,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.29055652022361755},{"word":"can","start":12.719999,"end":12.96,"confidence":0.98291016,"punctuated_word":"Can","sentiment":"negative","sentiment_score":-0.46687865257263184},{"word":"you","start":12.96,"end":13.12,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4825231432914734},{"word":"hear","start":13.12,"end":13.36,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.35429394245147705},{"word":"me","start":13.36,"end":13.665,"confidence":0.99902344,"punctuated_word":"me?","sentiment":"negative","sentiment_score":-0.3937282860279083},{"word":"hello","start":19.585,"end":20.085,"confidence":0.9838867,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.22059017419815063},{"word":"hello","start":67.835,"end":68.335,"confidence":0.7626953,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.14371663331985474},{"word":"okay","start":92.979996,"end":93.479996,"confidence":0.63720703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09576477110385896}],"paragraphs":{"transcript":"\nHello, Paula? Hello? Hello? Can you hear me? Hello?\n\nHello? Okay.","paragraphs":[{"sentences":[{"text":"Hello, Paula?","start":3.52,"end":4.58,"sentiment":"neutral","sentiment_score":-0.011327849701046944},{"text":"Hello?","start":12.0,"end":12.16,"sentiment":"neutral","sentiment_score":-0.14242815971374512},{"text":"Hello?","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":-0.29055652022361755},{"text":"Can you hear me?","start":12.719999,"end":13.665,"sentiment":"negative","sentiment_score":-0.42435600608587265},{"text":"Hello?","start":19.585,"end":20.085,"sentiment":"neutral","sentiment_score":-0.22059017419815063}],"sentiment":"neutral","sentiment_score":-0.2637393975423442,"num_words":9,"start":3.52,"end":20.085},{"sentences":[{"text":"Hello?","start":67.835,"end":68.335,"sentiment":"neutral","sentiment_score":-0.14371663331985474},{"text":"Okay.","start":92.979996,"end":93.479996,"sentiment":"neutral","sentiment_score":-0.09576477110385896}],"sentiment":"neutral","sentiment_score":-0.11974070221185684,"num_words":2,"start":67.835,"end":93.479996}]}}]},{"alternatives":[{"transcript":"Hello, Marie?","confidence":0.8078613,"words":[{"word":"hello","start":65.515,"end":66.015,"confidence":0.74365234,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":-0.17101263999938965},{"word":"marie","start":71.995,"end":72.495,"confidence":0.8078613,"punctuated_word":"Marie?","sentiment":"neutral","sentiment_score":-0.15325883030891418}],"paragraphs":{"transcript":"\nHello, Marie?","paragraphs":[{"sentences":[{"text":"Hello, Marie?","start":65.515,"end":72.495,"sentiment":"neutral","sentiment_score":-0.16213573515415192}],"sentiment":"neutral","sentiment_score":-0.16213573515415192,"num_words":2,"start":65.515,"end":72.495}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Paula? Hello? Hello? Can you hear me? Hello?\n\nChannel 1: Hello,\n\nChannel 0: Hello?\n\nChannel 1: Marie?\n\nChannel 0: Okay.","paragraphs":[{"sentences":[{"text":"Hello, Paula?","start":3.52,"end":4.58,"sentiment":"neutral","sentiment_score":-0.011327849701046944},{"text":"Hello?","start":12.0,"end":12.16,"sentiment":"neutral","sentiment_score":-0.14242815971374512},{"text":"Hello?","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":-0.29055652022361755},{"text":"Can you hear me?","start":12.719999,"end":13.665,"sentiment":"negative","sentiment_score":-0.42435600608587265},{"text":"Hello?","start":19.585,"end":20.085,"sentiment":"neutral","sentiment_score":-0.22059017419815063}],"sentiment":"neutral","sentiment_score":-0.2637393975423442,"channel":0,"num_words":9,"start":3.52,"end":20.085},{"sentences":[{"text":"Hello,","start":65.515,"end":66.015,"sentiment":"neutral","sentiment_score":-0.17101263999938965}],"sentiment":"neutral","sentiment_score":-0.17101263999938965,"channel":1,"num_words":1,"start":65.515,"end":66.015},{"sentences":[{"text":"Hello?","start":67.835,"end":68.335,"sentiment":"neutral","sentiment_score":-0.14371663331985474}],"sentiment":"neutral","sentiment_score":-0.14371663331985474,"channel":0,"num_words":1,"start":67.835,"end":68.335},{"sentences":[{"text":"Marie?","start":71.995,"end":72.495,"sentiment":"neutral","sentiment_score":-0.15325883030891418}],"sentiment":"neutral","sentiment_score":-0.15325883030891418,"channel":1,"num_words":1,"start":71.995,"end":72.495},{"sentences":[{"text":"Okay.","start":92.979996,"end":93.479996,"sentiment":"neutral","sentiment_score":-0.09576477110385896}],"sentiment":"neutral","sentiment_score":-0.09576477110385896,"channel":0,"num_words":1,"start":92.979996,"end":93.479996}]},"summary":{"result":"success","short":"Hello, Paula? Hello? Hello? Can you hear me? Hello? Hello, Hello? Marie? Okay."},"intents":{"segments":[{"text":"Okay.","start_word":12,"end_word":12,"intents":[{"intent":"Confirm hearing","confidence_score":0.00579391},{"intent":"Identify oneself","confidence_score":0.018746834}]}]},"sentiments":{"segments":[{"text":"Hello, Paula? Hello? Hello?","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.10274778306484222},{"text":"Can you hear me?","start_word":4,"end_word":7,"sentiment":"negative","sentiment_score":-0.4182304441928863},{"text":"Hello? Hello, Hello? Marie? Okay.","start_word":8,"end_word":12,"sentiment":"neutral","sentiment_score":-0.1652558147907257}],"average":{"sentiment":"neutral","sentiment_score":-0.19451834758122763}}}}