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How are you? It's Alex from SWM consultant oh, sorry. From Frank. I used to speak from the.\n\nI was just calling just to check-in. I know you mentioned the call today. Please give me a bell back when you get this. Otherwise, if I don't hear from you, I'll speak to you soon. Great.\n\nWell, yeah, hopefully, I'll speak to you later today, but otherwise, I'll wait last till next week. If if I don't, have a good rest of your day, and have a good weekend. 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Bye.","confidence":1.0,"words":[{"word":"hi","start":1.28,"end":1.4399999,"confidence":0.75927734,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.039917126297950745},{"word":"you","start":1.4399999,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.029640913009643555},{"word":"have","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0352325476706028},{"word":"reached","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.03317926079034805},{"word":"faye","start":2.08,"end":2.58,"confidence":0.9671224,"punctuated_word":"Faye.","sentiment":"neutral","sentiment_score":0.029090534895658493},{"word":"sorry","start":2.6399999,"end":2.96,"confidence":0.7310791,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.15228810906410217},{"word":"i","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20541656017303467},{"word":"can't","start":3.12,"end":3.36,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.25951823592185974},{"word":"take","start":3.36,"end":3.52,"confidence":0.8886719,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.3281562924385071},{"word":"your","start":3.52,"end":3.76,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3084200620651245},{"word":"call","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3068442940711975},{"word":"right","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2545897364616394},{"word":"now","start":4.16,"end":4.56,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.24507513642311096},{"word":"please","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.14186255633831024},{"word":"recall","start":4.88,"end":5.2799997,"confidence":0.8408203,"punctuated_word":"recall","sentiment":"neutral","sentiment_score":-0.06950051337480545},{"word":"your","start":5.2799997,"end":5.44,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09342896938323976},{"word":"short","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.06082763522863388},{"word":"message","start":5.68,"end":6.08,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.08971001207828522},{"word":"after","start":6.08,"end":6.3999996,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.07133108377456665},{"word":"the","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09146279841661452},{"word":"tone","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.11326048523187636},{"word":"thank","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28803515434265137},{"word":"you","start":7.3599997,"end":7.7599998,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14710365235805511},{"word":"bye","start":7.7599998,"end":8.26,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10673709958791731}],"paragraphs":{"transcript":"\nHi. You have reached Faye. Sorry. I can't take your call right now. Please recall your short message after the tone.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.039917126297950745},{"text":"You have reached Faye.","start":1.4399999,"end":2.58,"sentiment":"neutral","sentiment_score":0.031785814091563225},{"text":"Sorry.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":-0.15228810906410217},{"text":"I can't take your call right now.","start":2.96,"end":4.56,"sentiment":"neutral","sentiment_score":-0.27257433107921053},{"text":"Please recall your short message after the tone.","start":4.56,"end":7.06,"sentiment":"neutral","sentiment_score":-0.09142300672829151}],"sentiment":"neutral","sentiment_score":-0.12498248084670022,"num_words":21,"start":1.28,"end":7.06},{"sentences":[{"text":"Thank you.","start":7.12,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.21756940335035324},{"text":"Bye.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.10673709958791731}],"sentiment":"neutral","sentiment_score":0.18062530209620795,"num_words":3,"start":7.12,"end":8.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You have reached Faye. Sorry. I can't take your call right now. Please recall your short message after the tone.\n\nThank you. Bye.\n\nChannel 0: Hi, Faye. How are you? It's Alex from SWM consultant oh, sorry. From Frank. I used to speak from the.\n\nI was just calling just to check-in. I know you mentioned the call today. Please give me a bell back when you get this. Otherwise, if I don't hear from you, I'll speak to you soon. Great.\n\nWell, yeah, hopefully, I'll speak to you later today, but otherwise, I'll wait last till next week. If if I don't, have a good rest of your day, and have a good weekend. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.039917126297950745},{"text":"You have reached Faye.","start":1.4399999,"end":2.58,"sentiment":"neutral","sentiment_score":0.031785814091563225},{"text":"Sorry.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":-0.15228810906410217},{"text":"I can't take your call right now.","start":2.96,"end":4.56,"sentiment":"neutral","sentiment_score":-0.27257433107921053},{"text":"Please recall your short message after the tone.","start":4.56,"end":7.06,"sentiment":"neutral","sentiment_score":-0.09142300672829151}],"sentiment":"neutral","sentiment_score":-0.12498248084670022,"channel":1,"num_words":21,"start":1.28,"end":7.06},{"sentences":[{"text":"Thank you.","start":7.12,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.21756940335035324},{"text":"Bye.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.10673709958791731}],"sentiment":"neutral","sentiment_score":0.18062530209620795,"channel":1,"num_words":3,"start":7.12,"end":8.26},{"sentences":[{"text":"Hi, Faye.","start":10.08,"end":10.719999,"sentiment":"neutral","sentiment_score":0.21492280066013336},{"text":"How are you?","start":10.719999,"end":11.2,"sentiment":"neutral","sentiment_score":0.2514464408159256},{"text":"It's Alex from SWM consultant oh, sorry.","start":11.2,"end":13.36,"sentiment":"neutral","sentiment_score":0.029590880232197896},{"text":"From Frank.","start":13.36,"end":14.205,"sentiment":"neutral","sentiment_score":0.002620600163936615},{"text":"I used to speak from the.","start":14.205,"end":15.425,"sentiment":"neutral","sentiment_score":-0.019372870214283466}],"sentiment":"neutral","sentiment_score":0.06401625322178006,"channel":0,"num_words":20,"start":10.08,"end":15.425},{"sentences":[{"text":"I was just calling just to check-in.","start":16.205,"end":18.065,"sentiment":"neutral","sentiment_score":-0.024357504876596586},{"text":"I know you mentioned the call today.","start":18.125,"end":20.785,"sentiment":"neutral","sentiment_score":-0.03347524628043175},{"text":"Please give me a bell back when you get this.","start":20.845001,"end":23.244999,"sentiment":"neutral","sentiment_score":-0.06722230203449726},{"text":"Otherwise, if I don't hear from you, I'll speak to you soon.","start":23.244999,"end":26.225,"sentiment":"neutral","sentiment_score":-0.10532764966289203},{"text":"Great.","start":27.439999,"end":27.839998,"sentiment":"positive","sentiment_score":0.5422874689102173}],"sentiment":"neutral","sentiment_score":-0.04861342176996373,"channel":0,"num_words":37,"start":16.205,"end":27.839998},{"sentences":[{"text":"Well, yeah, hopefully, I'll speak to you later today, but otherwise, I'll wait last till next week.","start":27.839998,"end":32.16,"sentiment":"neutral","sentiment_score":0.1867369071525686},{"text":"If if I don't, have a good rest of your day, and have a good weekend.","start":32.16,"end":35.78,"sentiment":"positive","sentiment_score":0.3676028596237302},{"text":"Bye.","start":35.92,"end":36.42,"sentiment":"neutral","sentiment_score":0.08921457082033157}],"sentiment":"neutral","sentiment_score":0.2689819925409906,"channel":0,"num_words":34,"start":27.839998,"end":36.42}]},"summary":{"result":"success","short":"The customer, Faye, did not answer the call and left a message for someone named Faye from SWM consultant. Faye had previously mentioned the call and asked Faye to call back if she didn't hear from her. Faye hoped to speak to Faye soon and wishes Faye a good day and weekend."},"intents":{"segments":[{"text":"It's Alex from SWM consultant oh, sorry. From Frank. I used to speak from the. I was just calling just to check-in. I know you mentioned the call today. Please give me a bell back when you get this. Otherwise, if I don't hear from you, I'll speak to you soon.","start_word":29,"end_word":79,"intents":[{"intent":"Confirm call","confidence_score":0.00017616265}]},{"text":"I was just calling just to check-in. I know you mentioned the call today. Please give me a bell back when you get this. Otherwise, if I don't hear from you, I'll speak to you soon. Great.","start_word":44,"end_word":80,"intents":[{"intent":"Check-in","confidence_score":0.6727058}]}]},"sentiments":{"segments":[{"text":"Hi. You have reached Faye. Sorry. I can't take your call right now. Please recall your short message after the tone. Thank you. Bye. Hi, Faye. How are you? It's Alex from SWM consultant oh, sorry. From Frank. I used to speak from the. I was just calling just to check-in. I know you mentioned the call today. Please give me a bell back when you get this. Otherwise, if I don't hear from you, I'll speak to you soon.","start_word":0,"end_word":79,"sentiment":"neutral","sentiment_score":-0.02920009009540081},{"text":"Great.","start_word":80,"end_word":80,"sentiment":"positive","sentiment_score":0.5422874689102173},{"text":"Well, yeah, hopefully, I'll speak to you later today, but otherwise, I'll wait last till next week.","start_word":81,"end_word":97,"sentiment":"neutral","sentiment_score":0.19816625118255615},{"text":"If if I don't, have a good rest of your day, and have a good weekend.","start_word":98,"end_word":113,"sentiment":"positive","sentiment_score":0.3500441014766693},{"text":"Bye.","start_word":114,"end_word":114,"sentiment":"neutral","sentiment_score":0.11973922699689864}],"average":{"sentiment":"neutral","sentiment_score":0.06642800569534302}}}}