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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Felice\n\nChannel 1: Yeah. Sorry. Who am I speaking with?\n\nChannel 0: from Airtel Australia?\n\nChannel 1: Oh, yes. Yes. Yep.\n\nChannel 0: Yeah. We just noticed that the router has been delivered, but your service is still offline. Just wanted to check-in if do you have any issues or you need assistance since I\n\nChannel 1: Oh, I haven't been to the other house.\n\nChannel 0: hit up? Mhmm.\n\nChannel 1: I\n\nChannel 0: Okay.\n\nChannel 1: won't\n\nChannel 0: I\n\nChannel 1: be there\n\nChannel 0: see.\n\nChannel 1: till the weekend.\n\nChannel 0: Mhmm. Okay. Okay. Then just give us a callback then on weekends\n\nChannel 1: Yep.\n\nChannel 0: if you need\n\nChannel 1: Okay.\n\nChannel 0: assistance.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Bye.\n\nChannel 1: Thank\n\nChannel 0: Have\n\nChannel 1: you.\n\nChannel 0: a\n\nChannel 1: Thanks.\n\nChannel 0: great day.\n\nChannel 1: Bye. Bye. 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Then just give us a callback then on weekends Yep. if you need Okay. assistance.","start_word":47,"end_word":101,"intents":[{"intent":"Request assistance","confidence_score":0.2218204}]},{"text":"Then just give us a callback then on weekends Yep.","start_word":87,"end_word":96,"intents":[{"intent":"Request callback","confidence_score":0.07812391}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08882080018520355},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3456571698188782},{"text":"This is Maureen from Airtel tech support. Am I speaking with Felice Yeah. Sorry. Who am I speaking with? from Airtel Australia? Oh, yes. Yes. Yep. Yeah. We just noticed that the router has been delivered, but your service is still offline. Just wanted to check-in if do you have any issues or you need assistance since I Oh, I haven't been to the other house. hit up? Mhmm. 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