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So we are just checking your","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.01287364587187767},{"text":"This is Christine.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.020871826137105625}],"sentiment":"neutral","sentiment_score":0.018872281070798635,"channel":1,"num_words":4,"start":0.39999998,"end":1.6999999},{"sentences":[{"text":"Yes.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":0.08376403898000717},{"text":"Hi.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.23663979768753052},{"text":"Good morning.","start":3.28,"end":3.9199998,"sentiment":"positive","sentiment_score":0.4010346978902817},{"text":"Looking for Tessa 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well.","start":12.799999,"end":14.259999,"sentiment":"positive","sentiment_score":0.5422548830509186}],"sentiment":"positive","sentiment_score":0.3812466105994056,"channel":0,"num_words":17,"start":7.2,"end":14.259999},{"sentences":[{"text":"You may or you may not remember, Tessa.","start":14.945,"end":16.805,"sentiment":"neutral","sentiment_score":-0.037406933261081576},{"text":"We spoke with you a month ago, and at the time, you were busy.","start":16.865,"end":21.585,"sentiment":"neutral","sentiment_score":-0.12142687796482018},{"text":"So we sent you an email with some information about","start":21.585,"end":25.025,"sentiment":"neutral","sentiment_score":-0.04741625040769577}],"sentiment":"neutral","sentiment_score":-0.07729357067728415,"channel":0,"num_words":32,"start":14.945,"end":25.025},{"sentences":[{"text":"But","start":24.994999,"end":25.235,"sentiment":"neutral","sentiment_score":-0.055192731320858}],"sentiment":"neutral","sentiment_score":-0.055192731320858,"channel":1,"num_words":1,"start":24.994999,"end":25.235},{"sentences":[{"text":"Vigilance","start":25.025,"end":25.525,"sentiment":"neutral","sentiment_score":-0.19412223994731903}],"sentiment":"neutral","sentiment_score":-0.19412223994731903,"channel":0,"num_words":1,"start":25.025,"end":25.525},{"sentences":[{"text":"I'm so sorry.","start":25.235,"end":25.875,"sentiment":"negative","sentiment_score":-0.45400312542915344},{"text":"I'm","start":25.875,"end":26.035,"sentiment":"negative","sentiment_score":-0.3558250665664673}],"sentiment":"negative","sentiment_score":-0.4294586107134819,"channel":1,"num_words":4,"start":25.235,"end":26.035},{"sentences":[{"text":"AI.","start":25.985,"end":26.485,"sentiment":"neutral","sentiment_score":-0.2631767690181732}],"sentiment":"neutral","sentiment_score":-0.2631767690181732,"channel":0,"num_words":1,"start":25.985,"end":26.485},{"sentences":[{"text":"in a meeting right now.","start":26.035,"end":27.494999,"sentiment":"neutral","sentiment_score":-0.22992004156112672},{"text":"Sorry.","start":27.555,"end":27.875,"sentiment":"neutral","sentiment_score":-0.2706485390663147},{"text":"I'm so sorry.","start":27.875,"end":28.775,"sentiment":"neutral","sentiment_score":-0.2589309861262639}],"sentiment":"neutral","sentiment_score":-0.24411574502786001,"channel":1,"num_words":9,"start":26.035,"end":28.775},{"sentences":[{"text":"Oh,","start":28.792875,"end":29.292875,"sentiment":"neutral","sentiment_score":-0.08006487041711807}],"sentiment":"neutral","sentiment_score":-0.08006487041711807,"channel":0,"num_words":1,"start":28.792875,"end":29.292875},{"sentences":[{"text":"Sorry.","start":28.994999,"end":29.494999,"sentiment":"neutral","sentiment_score":-0.12079179286956788}],"sentiment":"neutral","sentiment_score":-0.12079179286956788,"channel":1,"num_words":1,"start":28.994999,"end":29.494999},{"sentences":[{"text":"I understand.","start":29.432875,"end":30.172874,"sentiment":"neutral","sentiment_score":-0.08688472956418991}],"sentiment":"neutral","sentiment_score":-0.08688472956418991,"channel":0,"num_words":2,"start":29.432875,"end":30.172874},{"sentences":[{"text":"I have 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are just checking your","start":34.152874,"end":35.772873,"sentiment":"neutral","sentiment_score":-0.0046350400273998575}],"sentiment":"neutral","sentiment_score":-0.0621282335370779,"channel":0,"num_words":15,"start":32.232876,"end":35.772873}]},"summary":{"result":"success","short":"An agent fromGenerationance AI named Mary calls Tessa Goodman to follow up on an email they previously sent. Tessa explains that she may not remember the email and apologizes for being busy. Mary apologizes for the misunderstanding and explains that they were checking Tessa's information."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? This is Christine. Yes. Hi.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.07568703591823578},{"text":"Good morning.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.3871269226074219},{"text":"Looking for Tessa Goodman. Yes. Yeah. Hi, Tessa.","start_word":8,"end_word":15,"sentiment":"neutral","sentiment_score":0.2168249189853668},{"text":"Good morning.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.4457045495510102},{"text":"This is Mary calling from Vigilance AI.","start_word":18,"end_word":24,"sentiment":"neutral","sentiment_score":0.2976246774196625},{"text":"I hope you're doing well.","start_word":25,"end_word":29,"sentiment":"positive","sentiment_score":0.5365220308303833},{"text":"You may or you may not remember, Tessa. We spoke with you a month ago, and at the time, you were busy. So we sent you an email with some information about But Vigilance I'm so sorry. I'm AI. in a meeting right now. Sorry. I'm so sorry. Oh, Sorry. I understand. I have to Yes. go. Sorry about that. It took a few minutes of your time, please. So we are just checking your","start_word":30,"end_word":104,"sentiment":"neutral","sentiment_score":-0.13864798843860626}],"average":{"sentiment":"neutral","sentiment_score":0.0001549691146945361}}}}