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And, definitely, you can use your passport number. That will do. Driver's license field. Yeah. That would be fine. Alright. Mhmm. Okay. That's a good question. And just to confirm, you are trying to check out for a Supa Network plan. Right? Supa Network? Okay. Yes. So, basically, as you could see from the side, if you check out for six or twelve or twenty four months, you will be receiving a complimentary router. What you need to pay is the $20 delivery fee for standard or $30 for express postage. And, yeah, you will be receiving the router preconfigured. So once you receive it, you just need to plug in and play. And then if you need any support, you can give us a call or send us a message. That's how it works. To renew, something like that? Yeah. Yeah. After your contract has been fulfilled, you don't need to advise that. It it will continues as long as we never receive any call from you that you would like to cancel the services. So for example, after you sign up for six months, and then after six months, you never call us to ask to terminate the service or cancel, it will continue. It's the same thing. Billing will remain, recurring bill will remain, and then the service will remain. Oh, the router? You don't need to return the router as long as you fulfilled, completed the contract. K? Reason why we do have the contract, but for example, you sign up for six months, twelve months, twenty four, and then it's still within the contract, and then you decided to cancel the services. You have to pay a cancellation fee of $132, and then you have to pay the router, the applicable router for each contract. For example, the router model for six month is $1.39 95. So if you cancel the service within the contract, you sign up for agreement, you have to pay for that router. We don't accept returned router use. It should be paid if the contract was not fulfilled or completed. You're welcome. And if you do have any further questions, just feel free to give us a call. We are open Mondays to Fridays, and we are ready to help. Okay? Alright. You're welcome. Have a good one, and be safe. Thank you. 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Thank you so much for calling your account. How may I help you today? Hi. Nice to have you on the line.\n\nAnd, yeah, we are delighted to welcome you to Airtel to activate your service. And, definitely, you can use your passport number. That will do. Driver's license field. Yeah.\n\nThat would be fine. Alright. Mhmm. Okay. That's a good question.\n\nAnd just to confirm, you are trying to check out for a Supa Network plan. Right? Supa Network? Okay. Yes.\n\nSo, basically, as you could see from the side, if you check out for six or twelve or twenty four months, you will be receiving a complimentary router. What you need to pay is the $20 delivery fee for standard or $30 for express postage. And, yeah, you will be receiving the router preconfigured. So once you receive it, you just need to plug in and play. And then if you need any support, you can give us a call or send us a message.\n\nThat's how it works. To renew, something like that? Yeah. Yeah. 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example, you sign up for six months, twelve months, twenty four, and then it's still within the contract, and then you decided to cancel the services.","start":193.8,"end":204.70001,"sentiment":"neutral","sentiment_score":-0.07835630189095225},{"text":"You have to pay a cancellation fee of $132, and then you have to pay the router, the applicable router for each contract.","start":205.0,"end":216.375,"sentiment":"neutral","sentiment_score":-0.13392226009265237},{"text":"For example, the router model for six month is $1.39 95.","start":216.435,"end":222.27,"sentiment":"neutral","sentiment_score":-0.069425511427901}],"sentiment":"neutral","sentiment_score":-0.07674722959123113,"num_words":85,"start":185.66501,"end":222.27},{"sentences":[{"text":"So if you cancel the service within the contract, you sign up for agreement, you have to pay for that router.","start":222.35,"end":228.69,"sentiment":"neutral","sentiment_score":-0.187673929191771},{"text":"We don't accept returned router 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I am trying to sign up for a SUPA fiber plan online, but the phone asked for the driver license number. I don't have a a training driver license. So I want to ask, can I use another form of ID such as the passport? So I can fill my password number in the in okay. Okay. Okay. Okay. And I have another question. Yes. I understand this plan include a three a x 3,000 Wi Fi route router. Can I please confirm whether the router will be preconfigured for the S U P A network or whether I need to do anything else after receiving it? Yes. Okay. And do I need to, like, after the six month contract, do I need to reply or or or no no no. I I mean, do I need to I So, I mean, I no need to return the router? Okay. Okay. Thank you. Okay. Thank you so much. Yes. 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I am trying to sign up for a SUPA fiber plan online, but the phone asked for the driver license number. I don't have a a training driver license. So I want to ask, can I use another form of ID such as the passport? So I can fill my password number in the in okay.\n\nOkay. Okay. Okay. And I have another question. Yes.\n\nI understand this plan include a three a x 3,000 Wi Fi route router. Can I please confirm whether the router will be preconfigured for the S U P A network or whether I need to do anything else after receiving it? Yes. Okay. And do I need to, like, after the six month contract, do I need to reply or or or no no no.\n\nI I mean, do I need to I So, I mean, I no need to return the router? Okay. Okay. Thank you. Okay.\n\nThank you so much. Yes. Goodbye.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.6,"end":6.1,"sentiment":"neutral","sentiment_score":0.0999690592288971},{"text":"I am trying to sign up for a SUPA fiber plan online, but the phone asked for the driver license number.","start":6.16,"end":15.38,"sentiment":"neutral","sentiment_score":0.01887965929650125},{"text":"I don't have a a training driver license.","start":15.825,"end":18.405,"sentiment":"neutral","sentiment_score":-0.11827797535806894},{"text":"So I want to ask, can I use another form of ID such as the passport?","start":18.865,"end":25.285,"sentiment":"neutral","sentiment_score":-0.03440485510509461},{"text":"So I can fill my password number in the in okay.","start":38.94,"end":46.315002,"sentiment":"neutral","sentiment_score":0.22993803701617502}],"sentiment":"neutral","sentiment_score":0.026825593457671635,"num_words":57,"start":5.6,"end":46.315002},{"sentences":[{"text":"Okay.","start":46.315002,"end":46.815002,"sentiment":"neutral","sentiment_score":0.1855677217245102},{"text":"Okay.","start":48.635002,"end":48.875,"sentiment":"neutral","sentiment_score":0.10605858266353609},{"text":"Okay.","start":48.875,"end":49.375,"sentiment":"neutral","sentiment_score":0.0772162526845932},{"text":"And I have another question.","start":49.515,"end":51.775,"sentiment":"neutral","sentiment_score":0.024112766981124877},{"text":"Yes.","start":53.355003,"end":53.835,"sentiment":"neutral","sentiment_score":0.07216715067625046}],"sentiment":"neutral","sentiment_score":0.06239706029494604,"num_words":9,"start":46.315002,"end":53.835},{"sentences":[{"text":"I understand this plan include a three a x 3,000 Wi Fi route router.","start":53.835,"end":60.99,"sentiment":"neutral","sentiment_score":0.0808322403047766},{"text":"Can I please confirm whether the router will be preconfigured for the S U P A network or whether I need to do anything else after receiving it?","start":61.77,"end":72.43,"sentiment":"neutral","sentiment_score":0.046626314254743714},{"text":"Yes.","start":86.195,"end":86.695,"sentiment":"neutral","sentiment_score":0.09941256046295166},{"text":"Okay.","start":125.19,"end":125.69,"sentiment":"neutral","sentiment_score":0.03636013343930245},{"text":"And do I need to, like, after the six month contract, do I need to reply or or or no no no.","start":125.83,"end":138.505,"sentiment":"neutral","sentiment_score":-0.08079223504120653}],"sentiment":"neutral","sentiment_score":0.012053510399930405,"num_words":66,"start":53.835,"end":138.505},{"sentences":[{"text":"I I mean, do I need to I So, I mean, I no need to return the router?","start":138.505,"end":182.68001,"sentiment":"neutral","sentiment_score":-0.020990816462371085},{"text":"Okay.","start":193.20499,"end":193.70499,"sentiment":"neutral","sentiment_score":-0.003052398562431335},{"text":"Okay.","start":238.40999,"end":238.81,"sentiment":"neutral","sentiment_score":0.09261444211006165},{"text":"Thank you.","start":238.81,"end":239.54999,"sentiment":"neutral","sentiment_score":0.27839384973049164},{"text":"Okay.","start":250.765,"end":251.245,"sentiment":"neutral","sentiment_score":0.2196102738380432}],"sentiment":"neutral","sentiment_score":0.02122284002278162,"num_words":23,"start":138.505,"end":251.245},{"sentences":[{"text":"Thank you so much.","start":251.245,"end":252.305,"sentiment":"positive","sentiment_score":0.5192444548010826},{"text":"Yes.","start":255.485,"end":255.985,"sentiment":"positive","sentiment_score":0.6340821981430054},{"text":"Goodbye.","start":258.09094,"end":258.59094,"sentiment":"neutral","sentiment_score":-0.08843544125556946}],"sentiment":"positive","sentiment_score":0.4371040960152944,"num_words":6,"start":251.245,"end":258.59094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yes. I am trying to sign up for a SUPA fiber plan online, but the phone asked for the driver license number. I don't have a a training driver license. So I want to ask, can I use another form of ID such as the passport?\n\nChannel 0: Hi. Nice to have you on the line. And, yeah, we are delighted to welcome you to Airtel to activate your service. And, definitely, you can use your passport number. That will do.\n\nChannel 1: So I can fill my password number in the\n\nChannel 0: Driver's\n\nChannel 1: in\n\nChannel 0: license field. Yeah.\n\nChannel 1: okay. Okay.\n\nChannel 0: That would be fine.\n\nChannel 1: Okay. Okay. And I\n\nChannel 0: Alright.\n\nChannel 1: have another question.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. I understand this plan include a three a x 3,000 Wi Fi route router. Can I please confirm whether the router will be preconfigured for the S U P A network or whether I need to do anything else after receiving it?\n\nChannel 0: Okay. That's a good question. And just to confirm, you are trying to check out for a Supa Network plan. Right? Supa Network?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Yes. So, basically, as you could see from the side, if you check out for six or twelve or twenty four months, you will be receiving a complimentary router. What you need to pay is the $20 delivery fee for standard or $30 for express postage. And, yeah, you will be receiving the router preconfigured.\n\nSo once you receive it, you just need to plug in and play. And then if you need any support, you can give us a call or send us a message. That's how it works.\n\nChannel 1: Okay. And do I need to, like, after the six month contract, do I need to reply or or or no no no. I I mean, do I need to\n\nChannel 0: To renew, something like that?\n\nChannel 1: I\n\nChannel 0: Yeah. Yeah. After your contract has been fulfilled, you don't need to advise that. It it will continues as long as we never receive any call from you that you would like to cancel the services. So for example, after you sign up for six months, and then after six months, you never call us to ask to terminate the service or cancel, it will continue.\n\nIt's the same thing. Billing will remain, recurring bill will remain, and then the service will remain.\n\nChannel 1: So, I mean, I no need to return the router?\n\nChannel 0: Oh, the router? You don't need to return the router as long as you fulfilled, completed the contract. K?\n\nChannel 1: Okay.\n\nChannel 0: Reason why we do have the contract, but for example, you sign up for six months, twelve months, twenty four, and then it's still within the contract, and then you decided to cancel the services. You have to pay a cancellation fee of $132, and then you have to pay the router, the applicable router for each contract. For example, the router model for six month is $1.39 95. So if you cancel the service within the contract, you sign up for agreement, you have to pay for that router. We don't accept returned router use.\n\nIt should be paid if the contract was not fulfilled or completed.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: You're welcome. And if you do have any further questions, just feel free to give us a call. We are open Mondays to Fridays, and we are ready to help. Okay?\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: Alright. You're welcome. Have a good one, and be safe.\n\nChannel 1: Yes.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"positive","sentiment_score":0.45603418350219727},{"text":"Thank you so much for calling your account.","start":0.96,"end":3.1399999,"sentiment":"positive","sentiment_score":0.6903946250677109},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.6603199342886606}],"sentiment":"positive","sentiment_score":0.6627407193183898,"channel":0,"num_words":15,"start":0.64,"end":4.66},{"sentences":[{"text":"Yes.","start":5.6,"end":6.1,"sentiment":"neutral","sentiment_score":0.0999690592288971},{"text":"I am trying to sign up for a SUPA fiber plan online, but the phone asked for the driver license number.","start":6.16,"end":15.38,"sentiment":"neutral","sentiment_score":0.01887965929650125},{"text":"I don't have a a training driver license.","start":15.825,"end":18.405,"sentiment":"neutral","sentiment_score":-0.11827797535806894},{"text":"So 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router for each contract.","start":205.0,"end":216.375,"sentiment":"neutral","sentiment_score":-0.13392226009265237},{"text":"For example, the router model for six month is $1.39 95.","start":216.435,"end":222.27,"sentiment":"neutral","sentiment_score":-0.069425511427901},{"text":"So if you cancel the service within the contract, you sign up for agreement, you have to pay for that router.","start":222.35,"end":228.69,"sentiment":"neutral","sentiment_score":-0.187673929191771},{"text":"We don't accept returned router use.","start":229.07,"end":231.97,"sentiment":"negative","sentiment_score":-0.44948900242646533}],"sentiment":"neutral","sentiment_score":-0.13775468439174196,"channel":0,"num_words":96,"start":193.8,"end":231.97},{"sentences":[{"text":"It should be paid if the contract was not fulfilled or 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help.","start":245.94499,"end":250.105,"sentiment":"positive","sentiment_score":0.35611818979183835},{"text":"Okay?","start":250.105,"end":250.46094,"sentiment":"neutral","sentiment_score":0.2074795663356781}],"sentiment":"neutral","sentiment_score":0.31116770159813667,"channel":0,"num_words":31,"start":240.025,"end":250.46094},{"sentences":[{"text":"Okay.","start":250.765,"end":251.245,"sentiment":"neutral","sentiment_score":0.2196102738380432},{"text":"Thank you so much.","start":251.245,"end":252.305,"sentiment":"positive","sentiment_score":0.5192444548010826}],"sentiment":"positive","sentiment_score":0.45931761860847475,"channel":1,"num_words":5,"start":250.765,"end":252.305},{"sentences":[{"text":"Alright.","start":252.14093,"end":252.64093,"sentiment":"neutral","sentiment_score":0.291337788105011},{"text":"You're welcome.","start":252.70094,"end":253.44093,"sentiment":"neutral","sentiment_score":0.2962522804737091},{"text":"Have a good one, and be safe.","start":253.58093,"end":255.36093,"sentiment":"positive","sentiment_score":0.74871278660638}],"sentiment":"positive","sentiment_score":0.6124831855297088,"channel":0,"num_words":10,"start":252.14093,"end":255.36093},{"sentences":[{"text":"Yes.","start":255.485,"end":255.985,"sentiment":"positive","sentiment_score":0.6340821981430054}],"sentiment":"positive","sentiment_score":0.6340821981430054,"channel":1,"num_words":1,"start":255.485,"end":255.985},{"sentences":[{"text":"Thank you.","start":256.70093,"end":257.34094,"sentiment":"positive","sentiment_score":0.7915163636207581},{"text":"Bye.","start":257.34094,"end":257.84094,"sentiment":"positive","sentiment_score":0.4926707148551941}],"sentiment":"positive","sentiment_score":0.6919011473655701,"channel":0,"num_words":3,"start":256.70093,"end":257.84094},{"sentences":[{"text":"Goodbye.","start":258.09094,"end":258.59094,"sentiment":"neutral","sentiment_score":-0.08843544125556946}],"sentiment":"neutral","sentiment_score":-0.08843544125556946,"channel":1,"num_words":1,"start":258.09094,"end":258.59094}]},"summary":{"result":"success","short":"The customer is trying to sign up for a SUPA fiber plan online but needs to use a passport number. The representative explains that the plan includes a three x 3,000 Wi Fi route router and confirms that the customer can use their passport number to fill their password. The representative also explains that the customer will receive a complimentary router after their contract is completed and that they need to pay a cancellation fee if they cancel before the six month agreement is met."},"intents":{"segments":[{"text":"I understand this plan include a three a x 3,000 Wi Fi route router. Can I please confirm whether the router will be preconfigured for the S U P A network or whether I need to do anything else after receiving it? Okay.","start_word":124,"end_word":166,"intents":[{"intent":"Request router setup and payment","confidence_score":0.0008640072}]},{"text":"And do I need to, like, after the six month contract, do I need to reply or or or no no no. I I mean, do I need to To renew, something like that? I Yeah.","start_word":283,"end_word":318,"intents":[{"intent":"Confirm contract requirements","confidence_score":0.015318591}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.651749312877655},{"text":"Yes. I am trying to sign up for a SUPA fiber plan online, but the phone asked for the driver license number. I don't have a a training driver license. So I want to ask, can I use another form of ID such as the passport? Hi.","start_word":15,"end_word":61,"sentiment":"neutral","sentiment_score":-0.012720612809062004},{"text":"Nice to have you on the line. And, yeah, we are delighted to welcome you to Airtel to activate your service. And, definitely, you can use your passport number. That will do.","start_word":62,"end_word":93,"sentiment":"positive","sentiment_score":0.607338011264801},{"text":"So I can fill my password number in the Driver's in license field. Yeah. okay. Okay. That would be fine. Okay. Okay. And I Alright. have another question. Mhmm. Yes. I understand this plan include a three a x 3,000 Wi Fi route router. Can I please confirm whether the router will be preconfigured for the S U P A network or whether I need to do anything else after receiving it? Okay. That's a good question. And just to confirm, you are trying to check out for a Supa Network plan. Right? Supa Network? Yes. Okay. Yes. So, basically, as you could see from the side, if you check out for six or twelve or twenty four months, you will be receiving a complimentary router. What you need to pay is the $20 delivery fee for standard or $30 for express postage. And, yeah, you will be receiving the router preconfigured. So once you receive it, you just need to plug in and play. And then if you need any support, you can give us a call or send us a message. That's how it works. Okay. And do I need to, like, after the six month contract, do I need to reply or or or no no no. I I mean, do I need to To renew, something like that? I Yeah. Yeah. After your contract has been fulfilled, you don't need to advise that. It it will continues as long as we never receive any call from you that you would like to cancel the services. So for example, after you sign up for six months, and then after six months, you never call us to ask to terminate the service or cancel, it will continue. It's the same thing. Billing will remain, recurring bill will remain, and then the service will remain. So, I mean, I no need to return the router? Oh, the router? You don't need to return the router as long as you fulfilled, completed the contract. K? Okay. Reason why we do have the contract, but for example, you sign up for six months, twelve months, twenty four, and then it's still within the contract, and then you decided to cancel the services. You have to pay a cancellation fee of $132, and then you have to pay the router, the applicable router for each contract. For example, the router model for six month is $1.39 95. So if you cancel the service within the contract, you sign up for agreement, you have to pay for that router.","start_word":94,"end_word":519,"sentiment":"neutral","sentiment_score":0.0278389561973827},{"text":"We don't accept returned router use.","start_word":520,"end_word":525,"sentiment":"negative","sentiment_score":-0.4509637653827667},{"text":"It should be paid if the contract was not fulfilled or completed. Okay. Thank you.","start_word":526,"end_word":540,"sentiment":"neutral","sentiment_score":-0.17562296986579895},{"text":"You're welcome.","start_word":541,"end_word":542,"sentiment":"positive","sentiment_score":0.3752274215221405},{"text":"And if you do have any further questions, just feel free to give us a call.","start_word":543,"end_word":558,"sentiment":"neutral","sentiment_score":0.2718648612499237},{"text":"We are open Mondays to Fridays, and we are ready to help.","start_word":559,"end_word":570,"sentiment":"positive","sentiment_score":0.35456401109695435},{"text":"Okay? Okay.","start_word":571,"end_word":572,"sentiment":"neutral","sentiment_score":0.21354492008686063},{"text":"Thank you so much.","start_word":573,"end_word":576,"sentiment":"positive","sentiment_score":0.5139728784561157},{"text":"Alright.","start_word":577,"end_word":577,"sentiment":"neutral","sentiment_score":0.291337788105011},{"text":"You're welcome. Have a good one, and be safe. Yes. Thank you. Bye.","start_word":578,"end_word":590,"sentiment":"positive","sentiment_score":0.642422983279595},{"text":"Goodbye.","start_word":591,"end_word":591,"sentiment":"neutral","sentiment_score":0.30220431089401245}],"average":{"sentiment":"neutral","sentiment_score":0.10090695819537251}}}}