{"metadata":{"transaction_key":"deprecated","request_id":"019fd500-107f-7070-99c9-5c604bd80d3e","sha256":"b1b4ccd6a007b28a1d56df21ed2c2cecc0415ec1216445a07d76097f2bc81bde","created":"2026-08-06T02:56:20.158Z","duration":35.855938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":80,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":91},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Faith. It's, Indore, and, I was, trying to get ahold of Daryl. Oh, you mean, don't you guys is this the IT department? I'm trying to look for Daryl.","confidence":0.97680664,"words":[{"word":"oh","start":3.84,"end":4.0,"confidence":0.96435547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.14225803315639496},{"word":"hi","start":4.0,"end":4.3199997,"confidence":0.9667969,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.15161167085170746},{"word":"faith","start":4.3199997,"end":4.56,"confidence":0.96240234,"punctuated_word":"Faith.","sentiment":"neutral","sentiment_score":0.12018059194087982},{"word":"it's","start":4.56,"end":4.7999997,"confidence":0.78776044,"punctuated_word":"It's,","sentiment":"neutral","sentiment_score":0.07996347546577454},{"word":"indore","start":5.2799997,"end":5.7799997,"confidence":0.3252767,"punctuated_word":"Indore,","sentiment":"neutral","sentiment_score":0.07561609148979187},{"word":"and","start":5.92,"end":6.3199997,"confidence":0.8515625,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.049743399024009705},{"word":"i","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02517846971750259},{"word":"was","start":6.72,"end":7.04,"confidence":0.9211426,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":0.035884615033864975},{"word":"trying","start":7.3599997,"end":7.68,"confidence":0.9951172,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.015698306262493134},{"word":"to","start":7.68,"end":7.7599998,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021982356905937195},{"word":"get","start":7.7599998,"end":7.9199996,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0032576359808444977},{"word":"ahold","start":7.9199996,"end":8.24,"confidence":0.6633301,"punctuated_word":"ahold","sentiment":"neutral","sentiment_score":0.03856797516345978},{"word":"of","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03866761922836304},{"word":"daryl","start":8.48,"end":8.98,"confidence":0.70825195,"punctuated_word":"Daryl.","sentiment":"neutral","sentiment_score":0.008104244247078896},{"word":"oh","start":17.175001,"end":17.415,"confidence":0.9748535,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.12255678325891496},{"word":"you","start":17.415,"end":17.655,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12290992587804794},{"word":"mean","start":17.655,"end":18.155,"confidence":0.8630371,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.11565166711807252},{"word":"don't","start":18.375,"end":18.695,"confidence":0.8457031,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08235175162553787},{"word":"you","start":18.695,"end":18.855,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11926701664924622},{"word":"guys","start":18.855,"end":19.355,"confidence":0.99121094,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.13495999574661255},{"word":"is","start":20.695,"end":20.935001,"confidence":0.89453125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08277253806591034},{"word":"this","start":20.935001,"end":21.255001,"confidence":0.6982422,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11632509529590608},{"word":"the","start":21.255001,"end":21.495,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1426737755537033},{"word":"it","start":21.495,"end":21.895,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.1491808444261551},{"word":"department","start":21.895,"end":22.395,"confidence":0.9951172,"punctuated_word":"department?","sentiment":"neutral","sentiment_score":-0.1304304301738739},{"word":"i'm","start":22.775,"end":23.015,"confidence":0.9484863,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09562747180461884},{"word":"trying","start":23.015,"end":23.255001,"confidence":0.9921875,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.06934531033039093},{"word":"to","start":23.255001,"end":23.415,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08526041358709335},{"word":"look","start":23.415,"end":23.575,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.0828976035118103},{"word":"for","start":23.575,"end":24.075,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0976552516222},{"word":"daryl","start":24.215,"end":24.715,"confidence":0.6369629,"punctuated_word":"Daryl.","sentiment":"neutral","sentiment_score":-0.0901169329881668}],"paragraphs":{"transcript":"\nOh, hi, Faith. It's, Indore, and, I was, trying to get ahold of Daryl. Oh, you mean, don't you guys is this the IT department? I'm trying to look for Daryl.","paragraphs":[{"sentences":[{"text":"Oh, hi, Faith.","start":3.84,"end":4.56,"sentiment":"neutral","sentiment_score":0.13801676531632742},{"text":"It's, Indore, and, I was, trying to get ahold of Daryl.","start":4.56,"end":8.98,"sentiment":"neutral","sentiment_score":0.03569674441082911},{"text":"Oh, you mean, don't you guys is this the IT department?","start":17.175001,"end":22.395,"sentiment":"neutral","sentiment_score":-0.11991634761745279},{"text":"I'm trying to look for Daryl.","start":22.775,"end":24.715,"sentiment":"neutral","sentiment_score":-0.08681716397404671}],"sentiment":"neutral","sentiment_score":-0.033331236231230923,"num_words":31,"start":3.84,"end":24.715}]}}]},{"alternatives":[{"transcript":"Good afternoon. This is Kate. I'm not sure I can help you. No. This is this is Kate from vest Vest people. I don't think I can help","confidence":0.9980469,"words":[{"word":"good","start":0.39999998,"end":0.56,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.32576584815979004},{"word":"afternoon","start":0.56,"end":0.96,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.29802757501602173},{"word":"this","start":0.96,"end":1.12,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1550280898809433},{"word":"is","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15344342589378357},{"word":"kate","start":1.28,"end":1.78,"confidence":0.9975586,"punctuated_word":"Kate.","sentiment":"neutral","sentiment_score":0.1856624186038971},{"word":"i'm","start":11.5199995,"end":12.0199995,"confidence":0.9333496,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3352679908275604},{"word":"not","start":12.799999,"end":13.12,"confidence":0.99121094,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3607168793678284},{"word":"sure","start":13.12,"end":13.44,"confidence":1.0,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.33520132303237915},{"word":"i","start":13.44,"end":13.599999,"confidence":0.6977539,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32772770524024963},{"word":"can","start":13.599999,"end":13.759999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.31467533111572266},{"word":"help","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"help","sentiment":"negative","sentiment_score":-0.33495089411735535},{"word":"you","start":14.0,"end":14.5,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.31181275844573975},{"word":"no","start":26.195,"end":26.675,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3403701186180115},{"word":"this","start":26.675,"end":26.835,"confidence":0.99902344,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.34284016489982605},{"word":"is","start":26.835,"end":27.335,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2768743336200714},{"word":"this","start":27.395,"end":27.634998,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.23364730179309845},{"word":"is","start":27.634998,"end":27.875,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.26303166151046753},{"word":"kate","start":27.875,"end":28.355,"confidence":0.9921875,"punctuated_word":"Kate","sentiment":"neutral","sentiment_score":-0.18492910265922544},{"word":"from","start":28.355,"end":28.675,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2702835500240326},{"word":"vest","start":28.675,"end":29.175,"confidence":0.36108398,"punctuated_word":"vest","sentiment":"neutral","sentiment_score":-0.18089699745178223},{"word":"vest","start":30.050875,"end":30.290874,"confidence":0.7480469,"punctuated_word":"Vest","sentiment":"neutral","sentiment_score":-0.17562277615070343},{"word":"people","start":30.290874,"end":30.790874,"confidence":0.73168945,"punctuated_word":"people.","sentiment":"neutral","sentiment_score":-0.21984592080116272},{"word":"i","start":34.610874,"end":34.770874,"confidence":0.9741211,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6428677439689636},{"word":"don't","start":34.770874,"end":35.090874,"confidence":0.9628906,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.6588928699493408},{"word":"think","start":35.090874,"end":35.170876,"confidence":0.98095703,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.6327387094497681},{"word":"i","start":35.170876,"end":35.330875,"confidence":0.98828125,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5902928709983826},{"word":"can","start":35.330875,"end":35.490875,"confidence":1.0,"punctuated_word":"can","sentiment":"negative","sentiment_score":-0.5624116659164429},{"word":"help","start":35.490875,"end":35.855938,"confidence":0.9980469,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.2750028967857361}],"paragraphs":{"transcript":"\nGood afternoon. This is Kate. I'm not sure I can help you. No. This is this is Kate from vest Vest people.\n\nI don't think I can help","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":0.96,"sentiment":"neutral","sentiment_score":0.3118967115879059},{"text":"This is Kate.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.16471131145954132},{"text":"I'm not sure I can help you.","start":11.5199995,"end":14.5,"sentiment":"neutral","sentiment_score":-0.3314789831638336},{"text":"No.","start":26.195,"end":26.675,"sentiment":"negative","sentiment_score":-0.3403701186180115},{"text":"This is this is Kate from vest Vest people.","start":26.675,"end":30.790874,"sentiment":"neutral","sentiment_score":-0.23866353432337442}],"sentiment":"neutral","sentiment_score":-0.16776215691458096,"num_words":22,"start":0.39999998,"end":30.790874},{"sentences":[{"text":"I don't think I can help","start":34.610874,"end":35.855938,"sentiment":"negative","sentiment_score":-0.5603677928447723}],"sentiment":"negative","sentiment_score":-0.5603677928447723,"num_words":6,"start":34.610874,"end":35.855938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. This is Kate.\n\nChannel 0: Oh, hi, Faith. It's, Indore, and, I was, trying to get ahold of Daryl.\n\nChannel 1: I'm not sure I can help you.\n\nChannel 0: Oh, you mean, don't you guys is this the IT department? I'm trying to look for Daryl.\n\nChannel 1: No. This is this is Kate from vest Vest people. I don't think I can help","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":0.96,"sentiment":"neutral","sentiment_score":0.3118967115879059},{"text":"This is Kate.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.16471131145954132}],"sentiment":"neutral","sentiment_score":0.22358547151088715,"channel":1,"num_words":5,"start":0.39999998,"end":1.78},{"sentences":[{"text":"Oh, hi, Faith.","start":3.84,"end":4.56,"sentiment":"neutral","sentiment_score":0.13801676531632742},{"text":"It's, Indore, and, I was, trying to get ahold of Daryl.","start":4.56,"end":8.98,"sentiment":"neutral","sentiment_score":0.03569674441082911}],"sentiment":"neutral","sentiment_score":0.057622463176293034,"channel":0,"num_words":14,"start":3.84,"end":8.98},{"sentences":[{"text":"I'm not sure I can help you.","start":11.5199995,"end":14.5,"sentiment":"neutral","sentiment_score":-0.3314789831638336}],"sentiment":"neutral","sentiment_score":-0.3314789831638336,"channel":1,"num_words":7,"start":11.5199995,"end":14.5},{"sentences":[{"text":"Oh, you mean, don't you guys is this the IT department?","start":17.175001,"end":22.395,"sentiment":"neutral","sentiment_score":-0.11991634761745279},{"text":"I'm trying to look for Daryl.","start":22.775,"end":24.715,"sentiment":"neutral","sentiment_score":-0.08681716397404671}],"sentiment":"neutral","sentiment_score":-0.108234282802133,"channel":0,"num_words":17,"start":17.175001,"end":24.715},{"sentences":[{"text":"No.","start":26.195,"end":26.675,"sentiment":"negative","sentiment_score":-0.3403701186180115},{"text":"This is this is Kate from vest Vest people.","start":26.675,"end":30.790874,"sentiment":"neutral","sentiment_score":-0.23866353432337442},{"text":"I don't think I can help","start":34.610874,"end":35.855938,"sentiment":"negative","sentiment_score":-0.5603677928447723}],"sentiment":"negative","sentiment_score":-0.36565929278731346,"channel":1,"num_words":16,"start":26.195,"end":35.855938}]},"summary":{"result":"success","short":"A customer named Indore is trying to reach Daryl from the IT department but is unsure if she has the right person. Kate from vest reminded them that she doesn't think she can assist them and tries to find Daryl."},"intents":{"segments":[{"text":"It's, Indore, and, I was, trying to get ahold of Daryl.","start_word":8,"end_word":18,"intents":[{"intent":"Get a hold of daryl","confidence_score":0.010604619}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Kate. Oh, hi, Faith. It's, Indore, and, I was, trying to get ahold of Daryl. I'm not sure I can help you. Oh, you mean, don't you guys is this the IT department? I'm trying to look for Daryl.","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":-0.03739490732550621},{"text":"No.","start_word":43,"end_word":43,"sentiment":"negative","sentiment_score":-0.3403701186180115},{"text":"This is this is Kate from vest Vest people.","start_word":44,"end_word":52,"sentiment":"neutral","sentiment_score":-0.2367817908525467},{"text":"I don't think I can help","start_word":53,"end_word":58,"sentiment":"negative","sentiment_score":-0.6174206733703613}],"average":{"sentiment":"neutral","sentiment_score":-0.11695562090192524}}}}