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That's the yeah. It's showing the correct time frame. Yes. Yeah. Cool. Change it or just email it in the same email? Email chain. Email. Email chain. I have a I have a second I have a second issue. I'm trying to find a call from call from Monday. Same thing. Transfer to me. No idea where it went, but I'm assuming it's the call up in that same email in that same one chain thing. So I have the same issue Monday. Try to with the yeah. I think so. Yep. Yep. Yeah. Okay. I think it is. Yes. Probably. Yes. It will. It is it is the exact same. Yep. Yeah. And then so I've got yeah. I'm sending it to you now, and I've got another call, same issue, and it's underneath. How I find recording? Can can I find recording? Yeah. Perfect. Thank you, my love. Yeah. Unacceptable. Yeah. Unacceptable. No. Thanks. That'd be great. Thank you, darling. Yeah. And and I need I need them for for for things, and I hope I can remember. Because gift of the gab, not gift of the brain. Yeah. Yeah. Yeah. You know? Yeah. Yeah. I'm okay. Stressed. I don't think I've shit right in weeks because stress, even though that's way too much information for you. Sorry. Yeah. It's fine. Yeah. I just I'm I'm living I'm living my best life, really. Slowly but surely. No. No. What's that? Yeah. I who who does that? That's stupid. Don't do that. Yeah. I do. Nah. Yes. Yes. How's that right. How's that gorgeous wife of yours? I was gonna say, like, how far how far along are we? How fat are we looking? Yes. Run if she decides to threaten with knives. Yeah. Absolutely. So I'm gonna say that we're, like, solidly well into the second trimester if we are beer gutting because that would mean that we're fat enough to feel uncomfortable, but not, like, so fat that we can't see our toes or vagina anymore. Oh, fuck. Are we that far along? Oh, yeah? Yeah. So like I said, we're solidly into the second trimester. Oh, so good. What a fatty. Yeah? Yeah. It's okay. It's not a you job. It's a her job. Absolutely. Here's a secret. When I was pregnant with my first, all I ate was salami, and he's a fucking genius. So also also ate soft cheese. After after my second, I was in the hospital. I popped a popped a bottle of champagne with dinner. She was born at lunchtime, and by dinnertime, I was having a bottle of champagne with my dinner. Oh, fuck. No. I want I was not re I was not recovered, but I wanted my bottle of champagne because I was alcohol deprived. No. Yeah. You you know the feeling you get when you get like, when you haven't been able to go and poop and, like, you feel that really uncomfortable back pain and cramping and you feel bloated? It's like that, but nine months worth. Yeah. Oh, it's because she's all full of love and light and happiness. Do we do we have a name for the handsome little boy? Nice. Strong. I named the first one. You got the second. Yeah? I I I think I kinda like I think I kinda like Andrew Noah, to be honest, if I'm gonna if I'm really gonna, like, if I'm gonna really play the field. Sorry. It's okay. Just just just be like all of my family. And while your legal name might be your first name, all of my family go by their by their middle name, so it doesn't really matter. Yeah. As a as a as a known name. So, like, my my grandfather, yeah, my grandfather is Andrew John. He has always been called John. Yep. Lucy Mary gets called Mary. Joan Merle gets called called Merle. Can't remember can't remember Knowles' first name, but gets called Knowles. Yep. Yep. Yep. Plenty plenty of people. I know for my grandfather, it was because his father's name was also Andrew, so he went by John. Can't can't comment for the rest of the family, but it's just kinda what happened. They just preferred and or whatever, their middle names. Yeah. Yep. I was I was on the delivery table with my daughter, and I literally looked at my husband and went, can we go again? And he's like, I just watched you vomit for nine months. He's like, I also just watched you shit yourself. Can we just enjoy this one first? She's barely a a minute old. I was like, no. No. Let's go again. No. It's just one. Anyway, I have a huge favor. Can you try and get the call from the thirty first as a priority if you can push Daniel in that direction? That's what I need more so than the other like, I that I still need, but I'm not gonna ship bricks that I don't have. Look. Dent are important. Mine more. Yep. It's only nine minutes, but it's an important nine minutes. Yeah. Because I've even I've even tried to look to see if it call comes up in the call log for that day, not, like, not mapping against the number or my number or anything like that, but it's not coming up anywhere. Yeah. I I appreciate you. Thank you. Good day. Bye. 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How are you doing? Didn't did I not send you a snapshot? Yeah. Yeah.\n\nYeah. Right. Mhmm. Yes. And go to calls.\n\nYep. Yep. I'm looking at it says one. Come incoming call from 1. Yeah.\n\nThat's the yeah. It's showing the correct time frame. Yes. Yeah. Cool.\n\nChange it or just email it in the same email? Email chain. Email. Email chain. I have a I have a second I have a second issue.\n\nI'm trying to find a call from call from Monday. Same thing. Transfer to me. No idea where it went, but I'm assuming it's the call up in that same email in that same one chain thing. So I have the same issue Monday.\n\nTry to with the yeah. I think so. Yep. Yep. Yeah.\n\nOkay. I think it is. Yes. Probably. Yes.\n\nIt will. It is it is the exact same. Yep. Yeah. And then so I've got yeah.\n\nI'm sending it to you now, and I've got another call, same issue, and it's underneath. How I find recording? Can can I find recording? Yeah. Perfect.\n\nThank you, my love. Yeah. Unacceptable. Yeah. Unacceptable.\n\nNo. Thanks. That'd be great. Thank you, darling. Yeah.\n\nAnd and I need I need them for for for things, and I hope I can remember. Because gift of the gab, not gift of the brain. Yeah. Yeah. Yeah.\n\nYou know? Yeah. Yeah. I'm okay. Stressed.\n\nI don't think I've shit right in weeks because stress, even though that's way too much information for you. Sorry. Yeah. It's fine. Yeah.\n\nI just I'm I'm living I'm living my best life, really. Slowly but surely. No. No. What's that?\n\nYeah. I who who does that? That's stupid. Don't do that. Yeah.\n\nI do. Nah. Yes. Yes. How's that right.\n\nHow's that gorgeous wife of yours? I was gonna say, like, how far how far along are we? How fat are we looking? Yes. Run if she decides to threaten with knives.\n\nYeah. Absolutely. So I'm gonna say that we're, like, solidly well into the second trimester if we are beer gutting because that would mean that we're fat enough to feel uncomfortable, but not, like, so fat that we can't see our toes or vagina anymore. Oh, fuck. Are we that far along?\n\nOh, yeah? Yeah. So like I said, we're solidly into the second trimester. Oh, so good. What a fatty.\n\nYeah? Yeah. It's okay. It's not a you job. It's a her job.\n\nAbsolutely. Here's a secret. When I was pregnant with my first, all I ate was salami, and he's a fucking genius. So also also ate soft cheese. After after my second, I was in the hospital.\n\nI popped a popped a bottle of champagne with dinner. She was born at lunchtime, and by dinnertime, I was having a bottle of champagne with my dinner. Oh, fuck. No. I want I was not re I was not recovered, but I wanted my bottle of champagne because I was alcohol deprived.\n\nNo. Yeah. You you know the feeling you get when you get like, when you haven't been able to go and poop and, like, you feel that really uncomfortable back pain and cramping and you feel bloated? It's like that, but nine months worth. Yeah.\n\nOh, it's because she's all full of love and light and happiness. Do we do we have a name for the handsome little boy? Nice. Strong. I named the first one.\n\nYou got the second. Yeah? I I I think I kinda like I think I kinda like Andrew Noah, to be honest, if I'm gonna if I'm really gonna, like, if I'm gonna really play the field. Sorry. It's okay.\n\nJust just just be like all of my family. And while your legal name might be your first name, all of my family go by their by their middle name, so it doesn't really matter. Yeah. As a as a as a known name. So, like, my my grandfather, yeah, my grandfather is Andrew John.\n\nHe has always been called John. Yep. Lucy Mary gets called Mary. Joan Merle gets called called Merle. Can't remember can't remember Knowles' first name, but gets called Knowles.\n\nYep. Yep. Yep. Plenty plenty of people. I know for my grandfather, it was because his father's name was also Andrew, so he went by John.\n\nCan't can't comment for the rest of the family, but it's just kinda what happened. They just preferred and or whatever, their middle names. Yeah. Yep. I was I was on the delivery table with my daughter, and I literally looked at my husband and went, can we go again?\n\nAnd he's like, I just watched you vomit for nine months. He's like, I also just watched you shit yourself. Can we just enjoy this one first? She's barely a a minute old. I was like, no.\n\nNo. Let's go again. No. It's just one. Anyway, I have a huge favor.\n\nCan you try and get the call from the thirty first as a priority if you can push Daniel in that direction? That's what I need more so than the other like, I that I still need, but I'm not gonna ship bricks that I don't have. Look. Dent are important. Mine more.\n\nYep. It's only nine minutes, but it's an important nine minutes. Yeah. Because I've even I've even tried to look to see if it call comes up in the call log for that day, not, like, not mapping against the number or my number or anything like that, but it's not coming up anywhere. Yeah.\n\nI I appreciate you. Thank you. Good day. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.04529782384634018},{"text":"How are you doing?","start":7.7599998,"end":8.74,"sentiment":"neutral","sentiment_score":0.1909123845398426},{"text":"Didn't did I not send you a 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idea where it went, but I'm assuming it's the call up in that same email in that same one chain thing.","start":133.005,"end":140.30501,"sentiment":"neutral","sentiment_score":-0.0843373177234422},{"text":"So I have the same issue Monday.","start":144.445,"end":147.345,"sentiment":"neutral","sentiment_score":-0.07438759186438151}],"sentiment":"neutral","sentiment_score":-0.06362384409559044,"num_words":44,"start":127.03999,"end":147.345},{"sentences":[{"text":"Try to with the yeah.","start":148.46,"end":151.44,"sentiment":"neutral","sentiment_score":-0.0946409597992897},{"text":"I think 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do.","start":412.07,"end":412.65,"sentiment":"neutral","sentiment_score":-0.05199465714395046},{"text":"Nah.","start":416.15,"end":416.65,"sentiment":"neutral","sentiment_score":-0.1319587230682373},{"text":"Yes.","start":422.175,"end":422.675,"sentiment":"neutral","sentiment_score":-0.04624991863965988},{"text":"Yes.","start":423.375,"end":423.875,"sentiment":"neutral","sentiment_score":-0.000227292999625206},{"text":"How's that right.","start":429.455,"end":432.07,"sentiment":"neutral","sentiment_score":-0.0409851148724556}],"sentiment":"neutral","sentiment_score":-0.05067257420159876,"num_words":8,"start":412.07,"end":432.07},{"sentences":[{"text":"How's that gorgeous wife of yours?","start":432.07,"end":437.11002,"sentiment":"neutral","sentiment_score":0.25905073682467145},{"text":"I was gonna say, like, how far how far along are we?","start":437.11002,"end":440.31,"sentiment":"neutral","sentiment_score":0.005290665663778782},{"text":"How fat are we looking?","start":440.31,"end":441.53,"sentiment":"neutral","sentiment_score":-0.025105148926377295},{"text":"Yes.","start":449.355,"end":449.855,"sentiment":"neutral","sentiment_score":-0.011668870225548744},{"text":"Run if she decides to threaten with knives.","start":452.955,"end":455.535,"sentiment":"neutral","sentiment_score":-0.1589182335883379}],"sentiment":"neutral","sentiment_score":0.0065391226671636105,"num_words":32,"start":432.07,"end":455.535},{"sentences":[{"text":"Yeah.","start":483.775,"end":484.095,"sentiment":"neutral","sentiment_score":-0.06127694249153137},{"text":"Absolutely.","start":484.095,"end":484.595,"sentiment":"neutral","sentiment_score":0.02097315341234207},{"text":"So I'm gonna say that we're, like, solidly well into the second trimester if we are beer gutting because that would mean that we're fat enough to feel uncomfortable, but not, like, so fat that we can't see our toes or vagina anymore.","start":490.01,"end":507.125,"sentiment":"neutral","sentiment_score":-0.2673713360414949},{"text":"Oh, fuck.","start":510.545,"end":511.02502,"sentiment":"negative","sentiment_score":-0.4202698618173599},{"text":"Are we that far along?","start":511.02502,"end":512.16504,"sentiment":"neutral","sentiment_score":-0.05483048334717751}],"sentiment":"neutral","sentiment_score":-0.24330698806219375,"num_words":52,"start":483.775,"end":512.16504},{"sentences":[{"text":"Oh, yeah?","start":514.625,"end":515.265,"sentiment":"neutral","sentiment_score":-0.062272680923342705},{"text":"Yeah.","start":515.265,"end":515.765,"sentiment":"neutral","sentiment_score":-0.03818337619304657},{"text":"So like I said, we're solidly into the second trimester.","start":515.825,"end":518.805,"sentiment":"neutral","sentiment_score":-0.033632796816527845},{"text":"Oh, so good.","start":524.32996,"end":525.47,"sentiment":"neutral","sentiment_score":0.32298604647318524},{"text":"What a 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deprived.","start":589.13,"end":594.70496,"sentiment":"negative","sentiment_score":-0.3839446793903004}],"sentiment":"neutral","sentiment_score":-0.2875341497502237,"num_words":53,"start":579.69,"end":594.70496},{"sentences":[{"text":"No.","start":609.44,"end":609.94,"sentiment":"negative","sentiment_score":-0.4343678057193756},{"text":"Yeah.","start":618.0,"end":618.5,"sentiment":"neutral","sentiment_score":-0.23175321519374847},{"text":"You you know the feeling you get when you get like, when you haven't been able to go and poop and, like, you feel that really uncomfortable back pain and cramping and you feel bloated?","start":621.77496,"end":629.63495,"sentiment":"negative","sentiment_score":-0.37852615203176226},{"text":"It's like that, but nine months worth.","start":629.77496,"end":632.04,"sentiment":"neutral","sentiment_score":-0.26840573975018095},{"text":"Yeah.","start":633.88,"end":634.38,"sentiment":"neutral","sentiment_score":-0.006107628345489502}],"sentiment":"negative","sentiment_score":-0.35109964774714575,"num_words":45,"start":609.44,"end":634.38},{"sentences":[{"text":"Oh, it's because she's all full of love and light and happiness.","start":640.92,"end":646.83496,"sentiment":"positive","sentiment_score":0.4561601480624328},{"text":"Do we do we have a name for the handsome little boy?","start":647.21497,"end":649.795,"sentiment":"neutral","sentiment_score":0.1013332015524308},{"text":"Nice.","start":652.89496,"end":653.39496,"sentiment":"positive","sentiment_score":0.4005049765110016},{"text":"Strong.","start":653.455,"end":653.955,"sentiment":"neutral","sentiment_score":0.22609636187553409},{"text":"I named the first one.","start":663.64,"end":664.60004,"sentiment":"neutral","sentiment_score":-0.05376358702778816}],"sentiment":"neutral","sentiment_score":0.2273452773750309,"num_words":31,"start":640.92,"end":664.60004},{"sentences":[{"text":"You got the second.","start":664.60004,"end":665.5,"sentiment":"neutral","sentiment_score":-0.0033042454160749912},{"text":"Yeah?","start":679.335,"end":679.835,"sentiment":"neutral","sentiment_score":0.06783564388751984},{"text":"I I I think I kinda like I think I kinda like Andrew Noah, to be honest, if I'm gonna if I'm really gonna, like, if I'm gonna really play the field.","start":682.215,"end":693.44,"sentiment":"neutral","sentiment_score":-0.15547049592714757},{"text":"Sorry.","start":693.44,"end":693.94,"sentiment":"neutral","sentiment_score":-0.23696747422218323},{"text":"It's okay.","start":696.95996,"end":697.69995,"sentiment":"neutral","sentiment_score":0.01610380318015814}],"sentiment":"neutral","sentiment_score":-0.12812992688268424,"num_words":40,"start":664.60004,"end":697.69995},{"sentences":[{"text":"Just just just be like all of my family.","start":698.16,"end":701.45996,"sentiment":"neutral","sentiment_score":0.03427291661500931},{"text":"And while your legal name might be your first name, all of my family go by their by their middle name, so it doesn't really matter.","start":701.655,"end":707.755,"sentiment":"neutral","sentiment_score":0.02626860109516061},{"text":"Yeah.","start":711.575,"end":712.075,"sentiment":"neutral","sentiment_score":0.008542361669242382},{"text":"As a as a as a known name.","start":712.85504,"end":714.775,"sentiment":"neutral","sentiment_score":-0.003408310061786324},{"text":"So, like, my my grandfather, yeah, my grandfather is Andrew John.","start":714.775,"end":718.79,"sentiment":"neutral","sentiment_score":-0.002480423501269384}],"sentiment":"neutral","sentiment_score":0.017189656375822697,"num_words":55,"start":698.16,"end":718.79},{"sentences":[{"text":"He has always been called John.","start":718.79,"end":720.57,"sentiment":"neutral","sentiment_score":-0.004804269255449375},{"text":"Yep.","start":721.67,"end":722.17,"sentiment":"neutral","sentiment_score":0.013268617913126944},{"text":"Lucy Mary gets called Mary.","start":722.55,"end":724.41,"sentiment":"neutral","sentiment_score":-0.005868807155638933},{"text":"Joan Merle gets called called Merle.","start":725.43,"end":727.69,"sentiment":"neutral","sentiment_score":0.003368531043330828},{"text":"Can't remember can't remember Knowles' first name, but gets called Knowles.","start":728.63,"end":732.17,"sentiment":"neutral","sentiment_score":-0.026305830444801937}],"sentiment":"neutral","sentiment_score":-0.010829447656227597,"num_words":29,"start":718.79,"end":732.17},{"sentences":[{"text":"Yep.","start":741.885,"end":742.04504,"sentiment":"neutral","sentiment_score":-0.0001623071730136871},{"text":"Yep.","start":742.04504,"end":742.54504,"sentiment":"neutral","sentiment_score":0.0027717147022485733},{"text":"Yep.","start":742.84503,"end":743.34503,"sentiment":"neutral","sentiment_score":0.0009941037278622389},{"text":"Plenty plenty of people.","start":745.1,"end":746.63995,"sentiment":"neutral","sentiment_score":0.030755240470170975},{"text":"I know for my grandfather, it was because his father's name was also Andrew, so he went by John.","start":750.94,"end":757.51996,"sentiment":"neutral","sentiment_score":-0.0010022391859245928}],"sentiment":"neutral","sentiment_score":0.004137766484815914,"num_words":26,"start":741.885,"end":757.51996},{"sentences":[{"text":"Can't can't comment for the rest of the family, but it's just kinda what happened.","start":758.69995,"end":763.235,"sentiment":"neutral","sentiment_score":-0.12798502072691917},{"text":"They just preferred and or whatever, their middle names.","start":763.235,"end":766.775,"sentiment":"neutral","sentiment_score":-0.053044479340314865},{"text":"Yeah.","start":768.995,"end":769.495,"sentiment":"neutral","sentiment_score":0.020689211785793304},{"text":"Yep.","start":783.19995,"end":783.69995,"sentiment":"neutral","sentiment_score":-0.003770922776311636},{"text":"I was I was on the delivery table with my daughter, and I literally looked at my husband and went, can we go again?","start":783.83997,"end":790.715,"sentiment":"neutral","sentiment_score":-0.07737338434283932}],"sentiment":"neutral","sentiment_score":-0.08474437120370566,"num_words":50,"start":758.69995,"end":790.715},{"sentences":[{"text":"And he's like, I just watched you vomit for nine months.","start":792.615,"end":795.09503,"sentiment":"neutral","sentiment_score":-0.08705235171047124},{"text":"He's like, I also just watched you shit yourself.","start":795.09503,"end":797.09503,"sentiment":"neutral","sentiment_score":-0.06981950832737817},{"text":"Can we just enjoy this one first?","start":797.09503,"end":799.195,"sentiment":"neutral","sentiment_score":0.19700327728475844},{"text":"She's barely a a minute old.","start":799.575,"end":801.41504,"sentiment":"neutral","sentiment_score":-0.14818627387285233},{"text":"I was like, no.","start":801.41504,"end":802.44,"sentiment":"neutral","sentiment_score":-0.2854980081319809}],"sentiment":"neutral","sentiment_score":-0.060487518338738264,"num_words":37,"start":792.615,"end":802.44},{"sentences":[{"text":"No.","start":803.4,"end":803.9,"sentiment":"neutral","sentiment_score":-0.30822664499282837},{"text":"Let's go again.","start":804.52,"end":805.5,"sentiment":"neutral","sentiment_score":-0.0698256567120552},{"text":"No.","start":808.6,"end":809.1,"sentiment":"neutral","sentiment_score":-0.0957946926355362},{"text":"It's just one.","start":809.96,"end":811.02,"sentiment":"neutral","sentiment_score":-0.04497555394967397},{"text":"Anyway, I have a huge favor.","start":814.775,"end":816.135,"sentiment":"positive","sentiment_score":0.4550209045410156}],"sentiment":"neutral","sentiment_score":0.1415500326880387,"num_words":14,"start":803.4,"end":816.135},{"sentences":[{"text":"Can you try and get the call from the thirty first as a priority if you can push Daniel in that direction?","start":816.135,"end":822.875,"sentiment":"neutral","sentiment_score":0.2341666126793081},{"text":"That's what I need more so than the other like, I that I still need, but I'm not gonna ship bricks that I don't have.","start":823.97504,"end":829.44,"sentiment":"neutral","sentiment_score":-0.11214875012636184},{"text":"Look.","start":837.2,"end":837.52,"sentiment":"neutral","sentiment_score":0.016336016356945038},{"text":"Dent are important.","start":837.52,"end":838.4,"sentiment":"neutral","sentiment_score":-0.10161554316679637},{"text":"Mine more.","start":838.4,"end":839.22003,"sentiment":"neutral","sentiment_score":-0.04954049363732338}],"sentiment":"neutral","sentiment_score":0.03698783255410644,"num_words":53,"start":816.135,"end":839.22003},{"sentences":[{"text":"Yep.","start":845.935,"end":846.435,"sentiment":"neutral","sentiment_score":0.07383265346288681},{"text":"It's only nine minutes, but it's an important nine minutes.","start":848.175,"end":851.795,"sentiment":"neutral","sentiment_score":-0.005102195963263512},{"text":"Yeah.","start":855.295,"end":855.455,"sentiment":"neutral","sentiment_score":0.03360989689826965},{"text":"Because I've even I've even tried to look to see if it call comes up in the call log for that day, not, like, not mapping against the number or my number or anything like that, but it's not coming up anywhere.","start":855.455,"end":866.69,"sentiment":"neutral","sentiment_score":-0.24293865653730573},{"text":"Yeah.","start":879.275,"end":879.775,"sentiment":"neutral","sentiment_score":0.18207812309265137}],"sentiment":"neutral","sentiment_score":-0.18118045201355762,"num_words":55,"start":845.935,"end":879.775},{"sentences":[{"text":"I I appreciate you.","start":891.2529,"end":892.47296,"sentiment":"positive","sentiment_score":0.4912438988685608},{"text":"Thank you.","start":893.33295,"end":894.15295,"sentiment":"positive","sentiment_score":0.5220525860786438},{"text":"Good day.","start":896.3729,"end":897.1129,"sentiment":"positive","sentiment_score":0.6544680595397949},{"text":"Bye.","start":897.1729,"end":897.6729,"sentiment":"positive","sentiment_score":0.4895523488521576},{"text":"Bye.","start":899.4129,"end":899.9129,"sentiment":"neutral","sentiment_score":-0.12242491543293}],"sentiment":"positive","sentiment_score":0.46851443201303483,"num_words":10,"start":891.2529,"end":899.9129}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Hello? How are you? Flat stick. I've already logged your case with Daniel. I need to write back to you and let you know I did ask you kindly to give me snapshots, which I was halfway in the process of doing before another ticket came in. No. I need to get have you got your ring at all after? You're in front of your machine? Yeah. If you are in front of your machine, click on the call that came through. It would probably show the probably, I've seen an issue from Jenna this week where the same thing has happened, And, basically, a call has been transferred from someone to an adviser, and then it gets it doesn't get attached to the same call journey. It gets split and looks as a transferred call, which is, for some reason, not searchable in call logs. So what I need to do to go back and determine it is to have a look at the what is actually on the client dialer, so what's on your app, because it will show the transfer call coming in. It will show the time that occurred as well as the duration that occurred for. So if you open your Ringotal app and you click on go calls, yep, if you click on the calls, if they're all stacked together, if you click on the numbers, it'll actually show you in the right hand pane every time you call that number or every engagement you've had with that number. One. Correct. And that was and just confirm for me. That's the time stamp? That's showing the correct time stamp and the correct correct transfer duration? Perfect. Okay. Can you send me exactly that in just a snapshot? You don't need to explain anything. Send it straight through blinds me while we're on the phone. Yep. Same email. Email change. Perfect. Yep. Keep it all in the email chain. Because I'll just flag this with Daniel as well and said, hey. This is now the second one I've seen from this to this week. So let's get across it. What's the other issue? What do you what do you mean when next what do you mean when call up? That with a with a thing that you can't find, and it's showing you yep. Okay. So it's showing it's showing that one transferring from one to this. Right? This is the issue that I'm seeing. One could be a system extension. Right? Because it's not extension that I've mapped. So it's something at the underlying level that's doing this, and it's got something to do with the way transfer or transfer is occurring. It's not nothing to do with staff, nothing to do with process. It's on my side or on Daniel's side. So I'll let him deal with it. Can you do me a favor and just verify that that second record is the same? You know, I just check now quickly. Just correlate it, make sure it's 100%. Because you always you will fact you'll fact check me on it. No. He he will. He will. Yeah. He has to. It's his job, and my job is to report. And I'll give you guys his job is to say, hey. Is this a real problem? You know? But yeah. No. I can I can see it? I listened to the call. I heard Whitlam speaking to the customer. I heard him transferring, and then the call recording ends with nothing. And I know the call was in a on hold state because I could hear the the on hold music. So if the call is on a on hold state, it shouldn't hang up on itself, number one, from system side. And then number two, the only way it can be picked up or transferred is if we inject a new call, which is what we do with you guys, transcribing when we transfer from someone to advisers. So that's it. Yep. And the new one there? Okay. Fantastic. Thank you. That's perfect. That gives me everything a trail and forward it along. That's one, two, three calls now. So it gives me a bit of pressure. I can put it in to say, hey. We need to get this looked at and sorted out. Yeah. Leave it with me. No. That's fine. I need it I need to get it from I need to get it from him. I need to get from him, so I need the the calls. But I'll give him a call this afternoon and go, hey. Can I just get the recording for these three? Perfect. Okay. I'm happy to help you out. The the problem is is the worst timing ever. He hasn't come to Australia. He immigrated The States. He's been living over there for three years now, three and a half years. He just came to Australia. I met him for the first time after working with him for six years last week, and he's trying to enjoy a holiday in Melbourne with his parents and the older people. So I've been trying not to bug him. I've been trying not to bug him, but I will give him a call tonight and say, hey. I know you saw an order. I know everyone needs a break, but we need to have a look at this. So just I wanted to explain that to you so you understand the circumstances of, you know, people are in transit and flight, and he's also he's to make it matters worse, he's flying out tomorrow. No. I'll have a chat I'll have a chat to him. I'll see what I can do. I can't make any promises around time line, but I'll try to apply some urgency for you. No. No worries. You wanna get their plans done or something, I assume. Yeah. Yeah. Okay. No. But yeah. I mean, look. This is the whole thing that it's meant to do, just take this off for you guys so that that's you can focus on the next task instead of retaining this last three customer loads of data that you've, you know, discussed with people. So don't worry. I understand the same. I'll I'll do that with GitHub now. I just gotta put everything in GitHub and go throw it at it, and then it's all a fucking mess in the corner. And then I'm like, it doesn't matter. It saves somewhere in a box so I can reference and retrieve it from it. I'll go back there and fix it up at some point in time. Never. But, you know, that's how life is. So alright. You're out of those? Yeah. I was gonna eat lunch after this, but, you know, I'll put it back an hour or two. It's just like yeah. You're having time for yourself. You're trying to get time for yourself. Well, you're not being selfish. Gonna be a little bit selfish. No. No. Because without you, you but the only your only limitation operating is your ability to operate. So that's you being able to operate. How do you operate? You don't. Therefore therefore, selfishness implied. Until I've been talking to AI about all fucking day with my curse of logic, I was just going around in circles about things. Anyway yeah. But no. I hope you hope you're trying to get some time for yourself and trying to do what you wanna do, you know, between the the chaos of everything else. She's good. She's good. She's she's nice and plump now. Hold on. I'll I'll talk. Yeah. She's pre do I say this in the ear shot, or do I not say it in the ear shot? Hold on. I'll I'll just check. I'll say it in a position in the apartment that I can just run away. Larissa wants to know how's your pregnancy going? Well, have you so you've been I wanna know how fat you are on a scale of one to 10. No. You've been putting me on a scale of potato or pregnant. Did you hear that? One day, she just started looking like a potato, so I just started calling her potato. And she's grown out of most of her clothes, and things don't fit. And it's funny. A beak up. So she's A beak up. She's pretending she has a beak up. The the seconds the seconds happened already. The how many weeks, Lauren? Twenty twenty twenty two? Twenty two. But no one tells you about how distracting it is, like, making your meeting. So it's solid into it, and then he's also measuring, like, a week and a half ahead. So that's gonna be fun. Baby. Yeah. Just big boys. I don't know where you're going, where you got it from. I'm not that big compared to Lauren's brother and Lauren's family, but, yeah, it's interesting. She's gonna have fun. She she just she just told me, she has, look. When, you know, I'm recovering, there's only one thing when I ask you I do. Go and get me the biggest plate of fucking sushi you can find and let me eat. Alright. Fair enough. And deli meat. And what? Deli meat. And deli meat. She wants deli meat. She wants salami and all that that sort of cuts. Larissa goes, when she was pregnant with her first, all she ate was salami, and he's a genius. Yes. There you go. Don't worry about it. We'll just do it on the second one. We'll do it on the second one. The first one's already strict. The second one's not strict. I know you want another one after this. So fuck. Fully recovered. I'm back to normal. Done this since this third time. You know what? Like, I've spoken to Lauren a a few times about this. Alright? I don't think men have any empathy because we actually physically do not have the ability to understand it, to actually physically go through it, and to see our change. And I'm only I'm only able to do that through watching the change in Lauren's body and being like, that's crazy. That's just my body did that for. Just can't doesn't there's a big gap there. Like, there's no logic compute. It's weird. Yes. Yeah. All the time. She's dealing with it pretty well, to be honest. She's regulating really well. I haven't been snapped at yet, so must be doing okay. Yeah. It's nice. Yeah. Yeah. Let's hope. Looks like it's gonna be Andrew. I I want I want I want Andrew, but then she's we we toyed with Noah for a bit, and then now she wants Noah. And I've gone, no. No. No. I've made my decision on it. Like you know? And she goes, no. No. Well, well, we both we both agreed on Andrew. And then I mentioned Noah, and she's like, oh, I like it. The thing's gonna go to Andrew. And then now she's like, no. No. No. No. Constantly at me. Noah Andrew. No. And then she goes, Noah Andrew. You would get your way too. You're so smart. Well, there is probably like this. What did you say? Does Louise like it better? What don't answer that. What is it? Oh, Andrew knows better. Oh, fuck. She's devastated. I thought it was better. She's devastated. Thank you. There you go. So I said that was that was my compromise, Lawrence. I thought we were friends. Oh, so will your family go by your their middle name as their surname? As their no name. Right. So you like to know about? John. Yeah. Right. I've heard I've like, I've I've seen that. My mother my mother you know what's funny? Because I've never like, I've I've heard of it, but I've only ever seen it once. The only person who ever seen it is my mother. My mother's name is Jennifer, but everyone calls it Gail. She uses Gail. Oh, weird. Interesting. Is there any any reason is there reason behind it or just tradition? Or Right. Differentiation. Interesting. Like, it's interesting because Lauren's Lauren's one's Amy. Lauren's Amy. Lauren Amy. And I think she wants to reuse that for or put something in. I don't know. I've I've been told that I have no choice. I need the second now. We haven't even had the fucking first, but I need to purchase a second. Okay? Yeah. Not the first wasn't hard enough. Yeah. Wow. Okay. Yeah. Yeah. Please. Yeah. You're good. I I empathize with them. That's my position too. Guys, it's one more. Let's make more of this. More and more and more and more. Sorry. Yep. Yep. That's is that what you need ASAP? Yeah. First. Okay. Alright. And and confirming that's not Jenna's call. That's your call. Yeah. Just to make sure. Because Jenna's call oh, no. It was thirty first of today. Jenna's call is 26. Don't worry about it. Now I gotta get it well, thirty first of basically, I'll send him an email. Hey. Can I focus on this one as a priority to get back? I just need the recording, please. I'll put that in the email for you. I'll try. Look. I'm gonna I'll get look. Look. I'll I'll send him I'll send him an email. I'll give him a call. See what I can do. Can't promise anything. I'll try. Yeah. But the other the other ones that we're seeing with this error are the ones that are showing this one. Okay. So that's 1143, another call sign issue, and then the that's the other one, 09:23 there from thirty first. Cool. I I know what you want me to do. I know you need that recording from thirty first. Leave it with me. I will give him a call later tonight after I send him an email and ask her a big favor to get something sent through tonight. See what I can do. Oh, I will try my best. No worries. I will try my best. No problem. Talk to you soon. Have a lovely day. 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Hello? Hello? How are you? Flat stick.\n\nI've already logged your case with Daniel. I need to write back to you and let you know I did ask you kindly to give me snapshots, which I was halfway in the process of doing before another ticket came in. No. I need to get have you got your ring at all after? You're in front of your machine?\n\nYeah. If you are in front of your machine, click on the call that came through. It would probably show the probably, I've seen an issue from Jenna this week where the same thing has happened, And, basically, a call has been transferred from someone to an adviser, and then it gets it doesn't get attached to the same call journey. It gets split and looks as a transferred call, which is, for some reason, not searchable in call logs. So what I need to do to go back and determine it is to have a look at the what is actually on the client dialer, so what's on your app, because it will show the transfer call coming in.\n\nIt will show the time that occurred as well as the duration that occurred for. So if you open your Ringotal app and you click on go calls, yep, if you click on the calls, if they're all stacked together, if you click on the numbers, it'll actually show you in the right hand pane every time you call that number or every engagement you've had with that number. One. Correct. And that was and just confirm for me.\n\nThat's the time stamp? That's showing the correct time stamp and the correct correct transfer duration? Perfect. Okay. Can you send me exactly that in just a snapshot?\n\nYou don't need to explain anything. Send it straight through blinds me while we're on the phone. Yep. Same email. Email change.\n\nPerfect. Yep. Keep it all in the email chain. Because I'll just flag this with Daniel as well and said, hey. This is now the second one I've seen from this to this week.\n\nSo let's get across it. What's the other issue? What do you what do you mean when next what do you mean when call up? That with a with a thing that you can't find, and it's showing you yep. Okay.\n\nSo it's showing it's showing that one transferring from one to this. Right? This is the issue that I'm seeing. One could be a system extension. Right?\n\nBecause it's not extension that I've mapped. So it's something at the underlying level that's doing this, and it's got something to do with the way transfer or transfer is occurring. It's not nothing to do with staff, nothing to do with process. It's on my side or on Daniel's side. So I'll let him deal with it.\n\nCan you do me a favor and just verify that that second record is the same? You know, I just check now quickly. Just correlate it, make sure it's 100%. Because you always you will fact you'll fact check me on it. No.\n\nHe he will. He will. Yeah. He has to. It's his job, and my job is to report.\n\nAnd I'll give you guys his job is to say, hey. Is this a real problem? You know? But yeah. No.\n\nI can I can see it? I listened to the call. I heard Whitlam speaking to the customer. I heard him transferring, and then the call recording ends with nothing. And I know the call was in a on hold state because I could hear the the on hold music.\n\nSo if the call is on a on hold state, it shouldn't hang up on itself, number one, from system side. And then number two, the only way it can be picked up or transferred is if we inject a new call, which is what we do with you guys, transcribing when we transfer from someone to advisers. So that's it. Yep. And the new one there?\n\nOkay. Fantastic. Thank you. That's perfect. That gives me everything a trail and forward it along.\n\nThat's one, two, three calls now. So it gives me a bit of pressure. I can put it in to say, hey. We need to get this looked at and sorted out. Yeah.\n\nLeave it with me. No. That's fine. I need it I need to get it from I need to get it from him. I need to get from him, so I need the the calls.\n\nBut I'll give him a call this afternoon and go, hey. Can I just get the recording for these three? Perfect. Okay. I'm happy to help you out.\n\nThe the problem is is the worst timing ever. He hasn't come to Australia. He immigrated The States. He's been living over there for three years now, three and a half years. He just came to Australia.\n\nI met him for the first time after working with him for six years last week, and he's trying to enjoy a holiday in Melbourne with his parents and the older people. So I've been trying not to bug him. I've been trying not to bug him, but I will give him a call tonight and say, hey. I know you saw an order. I know everyone needs a break, but we need to have a look at this.\n\nSo just I wanted to explain that to you so you understand the circumstances of, you know, people are in transit and flight, and he's also he's to make it matters worse, he's flying out tomorrow. No. I'll have a chat I'll have a chat to him. I'll see what I can do. I can't make any promises around time line, but I'll try to apply some urgency for you.\n\nNo. No worries. You wanna get their plans done or something, I assume. Yeah. Yeah.\n\nOkay. No. But yeah. I mean, look. This is the whole thing that it's meant to do, just take this off for you guys so that that's you can focus on the next task instead of retaining this last three customer loads of data that you've, you know, discussed with people.\n\nSo don't worry. I understand the same. I'll I'll do that with GitHub now. I just gotta put everything in GitHub and go throw it at it, and then it's all a fucking mess in the corner. And then I'm like, it doesn't matter.\n\nIt saves somewhere in a box so I can reference and retrieve it from it. I'll go back there and fix it up at some point in time. Never. But, you know, that's how life is. So alright.\n\nYou're out of those? Yeah. I was gonna eat lunch after this, but, you know, I'll put it back an hour or two. It's just like yeah. You're having time for yourself.\n\nYou're trying to get time for yourself. Well, you're not being selfish. Gonna be a little bit selfish. No. No.\n\nBecause without you, you but the only your only limitation operating is your ability to operate. So that's you being able to operate. How do you operate? You don't. Therefore therefore, selfishness implied.\n\nUntil I've been talking to AI about all fucking day with my curse of logic, I was just going around in circles about things. Anyway yeah. But no. I hope you hope you're trying to get some time for yourself and trying to do what you wanna do, you know, between the the chaos of everything else. She's good.\n\nShe's good. She's she's nice and plump now. Hold on. I'll I'll talk. Yeah.\n\nShe's pre do I say this in the ear shot, or do I not say it in the ear shot? Hold on. I'll I'll just check. I'll say it in a position in the apartment that I can just run away. Larissa wants to know how's your pregnancy going?\n\nWell, have you so you've been I wanna know how fat you are on a scale of one to 10. No. You've been putting me on a scale of potato or pregnant. Did you hear that? One day, she just started looking like a potato, so I just started calling her potato.\n\nAnd she's grown out of most of her clothes, and things don't fit. And it's funny. A beak up. So she's A beak up. She's pretending she has a beak up.\n\nThe the seconds the seconds happened already. The how many weeks, Lauren? Twenty twenty twenty two? Twenty two. But no one tells you about how distracting it is, like, making your meeting.\n\nSo it's solid into it, and then he's also measuring, like, a week and a half ahead. So that's gonna be fun. Baby. Yeah. Just big boys.\n\nI don't know where you're going, where you got it from. I'm not that big compared to Lauren's brother and Lauren's family, but, yeah, it's interesting. She's gonna have fun. She she just she just told me, she has, look. When, you know, I'm recovering, there's only one thing when I ask you I do.\n\nGo and get me the biggest plate of fucking sushi you can find and let me eat. Alright. Fair enough. And deli meat. And what?\n\nDeli meat. And deli meat. She wants deli meat. She wants salami and all that that sort of cuts. Larissa goes, when she was pregnant with her first, all she ate was salami, and he's a genius.\n\nYes. There you go. Don't worry about it. We'll just do it on the second one. We'll do it on the second one.\n\nThe first one's already strict. The second one's not strict. I know you want another one after this. So fuck. Fully recovered.\n\nI'm back to normal. Done this since this third time. You know what? Like, I've spoken to Lauren a a few times about this. Alright?\n\nI don't think men have any empathy because we actually physically do not have the ability to understand it, to actually physically go through it, and to see our change. And I'm only I'm only able to do that through watching the change in Lauren's body and being like, that's crazy. That's just my body did that for. Just can't doesn't there's a big gap there. Like, there's no logic compute.\n\nIt's weird. Yes. Yeah. All the time. She's dealing with it pretty well, to be honest.\n\nShe's regulating really well. I haven't been snapped at yet, so must be doing okay. Yeah. It's nice. Yeah.\n\nYeah. Let's hope. Looks like it's gonna be Andrew. I I want I want I want Andrew, but then she's we we toyed with Noah for a bit, and then now she wants Noah. And I've gone, no.\n\nNo. No. I've made my decision on it. Like you know? And she goes, no.\n\nNo. Well, well, we both we both agreed on Andrew. And then I mentioned Noah, and she's like, oh, I like it. The thing's gonna go to Andrew. And then now she's like, no.\n\nNo. No. No. Constantly at me. Noah Andrew.\n\nNo. And then she goes, Noah Andrew. You would get your way too. You're so smart. Well, there is probably like this.\n\nWhat did you say? Does Louise like it better? What don't answer that. What is it? Oh, Andrew knows better.\n\nOh, fuck. She's devastated. I thought it was better. She's devastated. Thank you.\n\nThere you go. So I said that was that was my compromise, Lawrence. I thought we were friends. Oh, so will your family go by your their middle name as their surname? As their no name.\n\nRight. So you like to know about? John. Yeah. Right.\n\nI've heard I've like, I've I've seen that. My mother my mother you know what's funny? Because I've never like, I've I've heard of it, but I've only ever seen it once. The only person who ever seen it is my mother. My mother's name is Jennifer, but everyone calls it Gail.\n\nShe uses Gail. Oh, weird. Interesting. Is there any any reason is there reason behind it or just tradition? Or Right.\n\nDifferentiation. Interesting. Like, it's interesting because Lauren's Lauren's one's Amy. Lauren's Amy. Lauren Amy.\n\nAnd I think she wants to reuse that for or put something in. I don't know. I've I've been told that I have no choice. I need the second now. We haven't even had the fucking first, but I need to purchase a second.\n\nOkay? Yeah. Not the first wasn't hard enough. Yeah. Wow.\n\nOkay. Yeah. Yeah. Please. Yeah.\n\nYou're good. I I empathize with them. That's my position too. Guys, it's one more. Let's make more of this.\n\nMore and more and more and more. Sorry. Yep. Yep. That's is that what you need ASAP?\n\nYeah. First. Okay. Alright. And and confirming that's not Jenna's call.\n\nThat's your call. Yeah. Just to make sure. Because Jenna's call oh, no. It was thirty first of today.\n\nJenna's call is 26. Don't worry about it. Now I gotta get it well, thirty first of basically, I'll send him an email. Hey. Can I focus on this one as a priority to get back?\n\nI just need the recording, please. I'll put that in the email for you. I'll try. Look. I'm gonna I'll get look.\n\nLook. I'll I'll send him I'll send him an email. I'll give him a call. See what I can do. Can't promise anything.\n\nI'll try. Yeah. But the other the other ones that we're seeing with this error are the ones that are showing this one. Okay. So that's 1143, another call sign issue, and then the that's the other one, 09:23 there from thirty first.\n\nCool. I I know what you want me to do. I know you need that recording from thirty first. Leave it with me. I will give him a call later tonight after I send him an email and ask her a big favor to get something sent through tonight.\n\nSee what I can do. Oh, I will try my best. No worries. I will try my best. No problem.\n\nTalk to you soon. Have a lovely day. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.03552853316068649},{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.03482797369360924},{"text":"Hello?","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.0779777318239212},{"text":"How are you?","start":7.7599998,"end":8.58,"sentiment":"neutral","sentiment_score":0.23894102871418},{"text":"Flat stick.","start":9.92,"end":10.74,"sentiment":"neutral","sentiment_score":-0.00950121134519577}],"sentiment":"neutral","sentiment_score":0.10576936276629567,"num_words":8,"start":1.12,"end":10.74},{"sentences":[{"text":"I've already logged your case with Daniel.","start":11.04,"end":12.82,"sentiment":"neutral","sentiment_score":0.03004198255283492},{"text":"I need to write back to you and let you know I did ask you kindly to give me snapshots, which I was halfway in the process of doing before another ticket came in.","start":13.625,"end":21.725,"sentiment":"neutral","sentiment_score":-0.02380830827443039},{"text":"No.","start":24.665,"end":24.825,"sentiment":"neutral","sentiment_score":-0.23547375202178955},{"text":"I need to get have you got your ring at all after?","start":24.825,"end":26.925,"sentiment":"neutral","sentiment_score":-0.1847813439865907},{"text":"You're in front of your machine?","start":27.5,"end":28.62,"sentiment":"neutral","sentiment_score":-0.0419790173570315}],"sentiment":"neutral","sentiment_score":-0.05506520979106426,"num_words":60,"start":11.04,"end":28.62},{"sentences":[{"text":"Yeah.","start":28.62,"end":28.86,"sentiment":"neutral","sentiment_score":-0.007930424995720387},{"text":"If you are in front of your machine, click on the call that came through.","start":28.86,"end":33.98,"sentiment":"neutral","sentiment_score":-0.02712421218554179},{"text":"It would probably show the probably, I've seen an issue from Jenna this week where the same thing has happened, And, basically, a call has been transferred from someone to an adviser, and then it gets it doesn't get attached to the same call journey.","start":33.98,"end":50.785,"sentiment":"neutral","sentiment_score":-0.23957252634896173},{"text":"It gets split and looks as a transferred call, which is, for some reason, not searchable in call logs.","start":51.324997,"end":57.63,"sentiment":"negative","sentiment_score":-0.3909188885437815},{"text":"So what I need to do to go back and determine it is to have a look at the what is actually on the client dialer, so what's on your app, because it will show the transfer call coming in.","start":58.57,"end":69.595,"sentiment":"neutral","sentiment_score":-0.02013917219155701}],"sentiment":"neutral","sentiment_score":-0.1619048588623021,"num_words":120,"start":28.62,"end":69.595},{"sentences":[{"text":"It will show the time that occurred as well as the duration that occurred for.","start":69.595,"end":73.295,"sentiment":"neutral","sentiment_score":-0.0012523365517457328},{"text":"So if you open your Ringotal app and you click on go calls, yep, if you click on the calls, if they're all stacked together, if you click on the numbers, it'll actually show you in the right hand pane every time you call that number or every engagement you've had with that number.","start":73.595,"end":89.78999,"sentiment":"neutral","sentiment_score":0.0695866175616781},{"text":"One.","start":95.165,"end":95.405,"sentiment":"neutral","sentiment_score":0.030194368213415142},{"text":"Correct.","start":95.405,"end":95.645,"sentiment":"neutral","sentiment_score":0.125297874212265},{"text":"And that was and just confirm for me.","start":95.645,"end":97.325,"sentiment":"neutral","sentiment_score":0.11467782128602266}],"sentiment":"neutral","sentiment_score":0.06090895079453535,"num_words":79,"start":69.595,"end":97.325},{"sentences":[{"text":"That's the time stamp?","start":97.325,"end":98.545,"sentiment":"neutral","sentiment_score":0.053951460868120193},{"text":"That's showing the correct time stamp and the correct correct transfer duration?","start":98.924995,"end":103.104996,"sentiment":"neutral","sentiment_score":0.11945833017428716},{"text":"Perfect.","start":104.045,"end":104.545,"sentiment":"positive","sentiment_score":0.4790799021720886},{"text":"Okay.","start":104.604996,"end":105.104996,"sentiment":"neutral","sentiment_score":0.3038659989833832},{"text":"Can you send me exactly that in just a snapshot?","start":105.244995,"end":107.884995,"sentiment":"neutral","sentiment_score":0.18065352737903595}],"sentiment":"neutral","sentiment_score":0.15138524930391992,"num_words":28,"start":97.325,"end":107.884995},{"sentences":[{"text":"You don't need to explain anything.","start":107.884995,"end":109.0,"sentiment":"neutral","sentiment_score":-0.14541490438083807},{"text":"Send it straight through blinds me while we're on the phone.","start":109.0,"end":111.34,"sentiment":"neutral","sentiment_score":0.058631871911612427},{"text":"Yep.","start":112.68,"end":113.18,"sentiment":"neutral","sentiment_score":0.22313611209392548},{"text":"Same email.","start":115.64,"end":116.36,"sentiment":"neutral","sentiment_score":0.014325666707009077},{"text":"Email change.","start":116.36,"end":117.0,"sentiment":"neutral","sentiment_score":0.05094195529818535}],"sentiment":"neutral","sentiment_score":0.005733296402137388,"num_words":22,"start":107.884995,"end":117.0},{"sentences":[{"text":"Perfect.","start":117.0,"end":117.32,"sentiment":"positive","sentiment_score":0.4079791307449341},{"text":"Yep.","start":117.32,"end":117.56,"sentiment":"neutral","sentiment_score":0.22370944917201996},{"text":"Keep it all in the email chain.","start":117.56,"end":119.0,"sentiment":"neutral","sentiment_score":0.17006402356284006},{"text":"Because I'll just flag this with Daniel as well and said, hey.","start":119.0,"end":121.399994,"sentiment":"neutral","sentiment_score":0.12661241429547468},{"text":"This is now the second one I've seen from this to this week.","start":121.399994,"end":124.245,"sentiment":"neutral","sentiment_score":0.0747678718314721}],"sentiment":"neutral","sentiment_score":0.12686670735916672,"num_words":34,"start":117.0,"end":124.245},{"sentences":[{"text":"So let's get across it.","start":124.325005,"end":125.145004,"sentiment":"neutral","sentiment_score":0.05621734634041786},{"text":"What's the other issue?","start":127.365005,"end":128.745,"sentiment":"neutral","sentiment_score":-0.02221775008365512},{"text":"What do you what do you mean when next what do you mean when call up?","start":140.98,"end":143.79999,"sentiment":"neutral","sentiment_score":-0.045323973055928946},{"text":"That with a with a thing that you can't find, and it's showing you yep.","start":147.93999,"end":151.78,"sentiment":"neutral","sentiment_score":-0.09089953824877739},{"text":"Okay.","start":151.78,"end":152.09999,"sentiment":"neutral","sentiment_score":-0.0149031113833189}],"sentiment":"neutral","sentiment_score":-0.04661863469859449,"num_words":41,"start":124.325005,"end":152.09999},{"sentences":[{"text":"So it's showing it's showing that one transferring from one to this.","start":152.09999,"end":155.355,"sentiment":"neutral","sentiment_score":-0.05762489310776194},{"text":"Right?","start":155.355,"end":155.515,"sentiment":"neutral","sentiment_score":-0.049648597836494446},{"text":"This is the issue that I'm seeing.","start":155.515,"end":156.875,"sentiment":"neutral","sentiment_score":-0.1318079052226884},{"text":"One could be a system extension.","start":156.875,"end":158.335,"sentiment":"neutral","sentiment_score":-0.10721474265058835},{"text":"Right?","start":159.035,"end":159.355,"sentiment":"neutral","sentiment_score":-0.03846292942762375}],"sentiment":"neutral","sentiment_score":-0.08687237174146706,"num_words":27,"start":152.09999,"end":159.355},{"sentences":[{"text":"Because it's not extension that I've mapped.","start":159.355,"end":161.535,"sentiment":"neutral","sentiment_score":-0.07556363408054624},{"text":"So it's something at the underlying level that's doing this, and it's got something to do with the way transfer or transfer is occurring.","start":162.235,"end":168.59,"sentiment":"neutral","sentiment_score":-0.11527975928038359},{"text":"It's not nothing to do with staff, nothing to do with process.","start":168.59,"end":171.46999,"sentiment":"neutral","sentiment_score":-0.17526923740903536},{"text":"It's on my side or on Daniel's side.","start":171.46999,"end":173.39,"sentiment":"neutral","sentiment_score":-0.05669507710263133},{"text":"So I'll let him deal with it.","start":173.39,"end":175.23,"sentiment":"neutral","sentiment_score":-0.03297066555491516}],"sentiment":"neutral","sentiment_score":-0.10488354803287778,"num_words":58,"start":159.355,"end":175.23},{"sentences":[{"text":"Can you do me a favor and just verify that that second record is the same?","start":175.23,"end":179.505,"sentiment":"neutral","sentiment_score":0.027675691177137196},{"text":"You know, I just check now quickly.","start":182.38501,"end":183.74501,"sentiment":"neutral","sentiment_score":0.128584800021989},{"text":"Just correlate it, make sure it's 100%.","start":183.74501,"end":185.985,"sentiment":"neutral","sentiment_score":0.15041129823241914},{"text":"Because you always you will fact you'll fact check me on it.","start":185.985,"end":188.96501,"sentiment":"neutral","sentiment_score":0.13042379605273405},{"text":"No.","start":191.265,"end":191.425,"sentiment":"neutral","sentiment_score":-0.14275169372558594}],"sentiment":"neutral","sentiment_score":0.08879343268656453,"num_words":43,"start":175.23,"end":191.425},{"sentences":[{"text":"He he will.","start":191.425,"end":192.065,"sentiment":"neutral","sentiment_score":-0.19944551090399423},{"text":"He will.","start":192.065,"end":192.38501,"sentiment":"neutral","sentiment_score":-0.17827849090099335},{"text":"Yeah.","start":192.38501,"end":192.625,"sentiment":"neutral","sentiment_score":-0.047867368906736374},{"text":"He has to.","start":192.625,"end":193.02501,"sentiment":"neutral","sentiment_score":-0.06643833095828693},{"text":"It's his job, and my job is to report.","start":193.02501,"end":195.14864,"sentiment":"neutral","sentiment_score":-0.04282861823836962}],"sentiment":"neutral","sentiment_score":-0.08819630224671629,"num_words":18,"start":191.425,"end":195.14864},{"sentences":[{"text":"And I'll give you guys his job is to say, hey.","start":195.14864,"end":197.85164,"sentiment":"neutral","sentiment_score":0.012876108415763487},{"text":"Is this a real problem?","start":197.85164,"end":199.08028,"sentiment":"neutral","sentiment_score":-0.01781994216144085},{"text":"You know?","start":199.08028,"end":199.57173,"sentiment":"neutral","sentiment_score":-0.04238111525774002},{"text":"But yeah.","start":199.57173,"end":200.30891,"sentiment":"neutral","sentiment_score":-0.04352492559701204},{"text":"No.","start":200.30891,"end":200.55463,"sentiment":"neutral","sentiment_score":-0.0891372412443161}],"sentiment":"neutral","sentiment_score":-0.009924373389886958,"num_words":21,"start":195.14864,"end":200.55463},{"sentences":[{"text":"I can I can see it?","start":200.55463,"end":202.02899,"sentiment":"neutral","sentiment_score":-0.06214882619678974},{"text":"I listened to the call.","start":202.02899,"end":203.25763,"sentiment":"neutral","sentiment_score":-0.046786288172006606},{"text":"I heard Whitlam speaking to the customer.","start":203.25763,"end":204.97772,"sentiment":"neutral","sentiment_score":-0.03733439690300396},{"text":"I heard him transferring, and then the call recording ends with nothing.","start":204.97772,"end":207.795,"sentiment":"neutral","sentiment_score":-0.12847540496538082},{"text":"And I know the call was in a on hold state because I could hear the the on hold music.","start":207.795,"end":211.215,"sentiment":"neutral","sentiment_score":-0.08325994722545146}],"sentiment":"neutral","sentiment_score":-0.08150137960910797,"num_words":50,"start":200.55463,"end":211.215},{"sentences":[{"text":"So if the call is on a on hold state, it shouldn't hang up on itself, number one, from system side.","start":212.395,"end":216.47499,"sentiment":"neutral","sentiment_score":-0.015111592021726426},{"text":"And then number two, the only way it can be picked up or transferred is if we inject a new call, which is what we do with you guys, transcribing when we transfer from someone to advisers.","start":216.47499,"end":225.87999,"sentiment":"neutral","sentiment_score":-0.023027019877288793},{"text":"So that's it.","start":227.93999,"end":229.4,"sentiment":"neutral","sentiment_score":-0.0012023290619254114},{"text":"Yep.","start":234.43501,"end":234.93501,"sentiment":"neutral","sentiment_score":-0.009031586349010468},{"text":"And the new one there?","start":234.99501,"end":236.21501,"sentiment":"neutral","sentiment_score":-0.020158575475215913}],"sentiment":"neutral","sentiment_score":-0.019145889833235917,"num_words":67,"start":212.395,"end":236.21501},{"sentences":[{"text":"Okay.","start":236.43501,"end":236.91501,"sentiment":"neutral","sentiment_score":0.0822724997997284},{"text":"Fantastic.","start":236.91501,"end":237.41501,"sentiment":"positive","sentiment_score":0.5338585376739502},{"text":"Thank you.","start":237.79501,"end":238.27501,"sentiment":"positive","sentiment_score":0.5570254921913147},{"text":"That's perfect.","start":238.27501,"end":238.99501,"sentiment":"positive","sentiment_score":0.6210529208183289},{"text":"That gives me everything a trail and forward it along.","start":238.99501,"end":240.99501,"sentiment":"positive","sentiment_score":0.4795439064502716}],"sentiment":"positive","sentiment_score":0.4854829329997301,"num_words":16,"start":236.43501,"end":240.99501},{"sentences":[{"text":"That's one, two, three calls now.","start":240.99501,"end":242.195,"sentiment":"neutral","sentiment_score":0.015238865899542967},{"text":"So it gives me a bit of pressure.","start":242.195,"end":243.395,"sentiment":"neutral","sentiment_score":-0.08534513972699642},{"text":"I can put it in to say, hey.","start":243.395,"end":244.35501,"sentiment":"neutral","sentiment_score":-0.031109808129258454},{"text":"We need to get this looked at and sorted out.","start":244.35501,"end":246.13501,"sentiment":"neutral","sentiment_score":-0.011309735104441642},{"text":"Yeah.","start":248.06,"end":248.56,"sentiment":"neutral","sentiment_score":-0.007150574587285519}],"sentiment":"neutral","sentiment_score":-0.02910467615407525,"num_words":33,"start":240.99501,"end":248.56},{"sentences":[{"text":"Leave it with me.","start":249.34,"end":250.4,"sentiment":"neutral","sentiment_score":-0.02139522391371429},{"text":"No.","start":251.5,"end":251.66,"sentiment":"neutral","sentiment_score":-0.07310701906681061},{"text":"That's fine.","start":251.66,"end":252.56,"sentiment":"neutral","sentiment_score":-0.06174100935459137},{"text":"I need it I need to get it from I need to get it from him.","start":255.74,"end":258.48,"sentiment":"neutral","sentiment_score":-0.043581102741882205},{"text":"I need to get from him, so I need the the calls.","start":258.86,"end":261.61502,"sentiment":"neutral","sentiment_score":-0.042432316268483795}],"sentiment":"neutral","sentiment_score":-0.04253301064350775,"num_words":35,"start":249.34,"end":261.61502},{"sentences":[{"text":"But I'll give him a call this afternoon and go, hey.","start":261.67502,"end":263.355,"sentiment":"neutral","sentiment_score":-0.005255436270751737},{"text":"Can I just get the recording for these three?","start":263.355,"end":265.535,"sentiment":"neutral","sentiment_score":-0.011626608669757843},{"text":"Perfect.","start":266.55502,"end":267.05502,"sentiment":"neutral","sentiment_score":0.23929134011268616},{"text":"Okay.","start":267.43503,"end":267.83502,"sentiment":"neutral","sentiment_score":0.32711631059646606},{"text":"I'm happy to help you out.","start":267.83502,"end":269.035,"sentiment":"positive","sentiment_score":0.5388795733451843}],"sentiment":"neutral","sentiment_score":0.12990127906336316,"num_words":28,"start":261.67502,"end":269.035},{"sentences":[{"text":"The the problem is is the worst timing ever.","start":269.035,"end":271.11502,"sentiment":"negative","sentiment_score":-0.3968513144387139},{"text":"He hasn't come to Australia.","start":271.11502,"end":272.575,"sentiment":"neutral","sentiment_score":-0.1617002710700035},{"text":"He immigrated The States.","start":272.875,"end":274.82,"sentiment":"neutral","sentiment_score":-0.0952809602022171},{"text":"He's been living over there for three years now, three and a half years.","start":274.82,"end":278.04,"sentiment":"neutral","sentiment_score":-0.12078047863074712},{"text":"He just came to Australia.","start":278.18002,"end":279.38,"sentiment":"neutral","sentiment_score":-0.04108147695660591}],"sentiment":"neutral","sentiment_score":-0.1799357057221838,"num_words":37,"start":269.035,"end":279.38},{"sentences":[{"text":"I met him for the first time after working with him for six years last week, and he's trying to enjoy a holiday in Melbourne with his parents and the older people.","start":279.38,"end":287.78,"sentiment":"neutral","sentiment_score":0.03719380759866908},{"text":"So I've been trying not to bug him.","start":287.78,"end":289.98502,"sentiment":"neutral","sentiment_score":-0.20820486918091774},{"text":"I've been trying not to bug him, but I will give him a call tonight and say, hey.","start":289.98502,"end":293.185,"sentiment":"neutral","sentiment_score":-0.07869873547719584},{"text":"I know you saw an order.","start":293.185,"end":294.225,"sentiment":"neutral","sentiment_score":-0.060893054430683456},{"text":"I know everyone needs a break, but we need to have a look at this.","start":294.225,"end":296.865,"sentiment":"neutral","sentiment_score":-0.11393165290355682}],"sentiment":"neutral","sentiment_score":-0.05020692998755582,"num_words":79,"start":279.38,"end":296.865},{"sentences":[{"text":"So just I wanted to explain that to you so you understand the circumstances of, you know, people are in transit and flight, and he's also he's to make it matters worse, he's flying out tomorrow.","start":296.865,"end":306.49,"sentiment":"neutral","sentiment_score":-0.14400718661232126},{"text":"No.","start":309.19,"end":309.43,"sentiment":"neutral","sentiment_score":-0.21118313074111936},{"text":"I'll have a chat I'll have a chat to him.","start":309.43,"end":310.87,"sentiment":"neutral","sentiment_score":0.03002881444990635},{"text":"I'll see what I can do.","start":310.87,"end":311.83,"sentiment":"neutral","sentiment_score":0.03391153613726298},{"text":"I can't make any promises around time line, but I'll try to apply some urgency for you.","start":311.83,"end":316.035,"sentiment":"neutral","sentiment_score":-0.13075006271109862}],"sentiment":"neutral","sentiment_score":-0.10163479362215315,"num_words":70,"start":296.865,"end":316.035},{"sentences":[{"text":"No.","start":318.515,"end":318.755,"sentiment":"neutral","sentiment_score":0.09946773946285248},{"text":"No worries.","start":318.755,"end":319.23502,"sentiment":"neutral","sentiment_score":0.050838200375437737},{"text":"You wanna get their plans done or something, I assume.","start":319.23502,"end":321.335,"sentiment":"neutral","sentiment_score":0.059972799941897394},{"text":"Yeah.","start":323.635,"end":324.135,"sentiment":"neutral","sentiment_score":0.04006011039018631},{"text":"Yeah.","start":328.115,"end":328.595,"sentiment":"neutral","sentiment_score":0.035302676260471344}],"sentiment":"neutral","sentiment_score":0.05841566175222397,"num_words":15,"start":318.515,"end":328.595},{"sentences":[{"text":"Okay.","start":328.595,"end":329.095,"sentiment":"neutral","sentiment_score":0.035217802971601486},{"text":"No.","start":332.49002,"end":332.73,"sentiment":"neutral","sentiment_score":-0.041817039251327515},{"text":"But yeah.","start":332.73,"end":333.21002,"sentiment":"neutral","sentiment_score":-0.01662403717637062},{"text":"I mean, look.","start":333.21002,"end":333.69,"sentiment":"neutral","sentiment_score":-0.01578262820839882},{"text":"This is the whole thing that it's meant to do, just take this off for you guys so that that's you can focus on the next task instead of retaining this last three customer loads of data that you've, you know, discussed with people.","start":333.69,"end":344.115,"sentiment":"neutral","sentiment_score":0.004402684026651762}],"sentiment":"neutral","sentiment_score":0.00208868435127478,"num_words":51,"start":328.595,"end":344.115},{"sentences":[{"text":"So don't worry.","start":344.435,"end":345.235,"sentiment":"neutral","sentiment_score":-0.020012947420279186},{"text":"I understand the same.","start":345.235,"end":346.115,"sentiment":"neutral","sentiment_score":-0.04299999866634607},{"text":"I'll I'll do that with GitHub now.","start":346.115,"end":347.395,"sentiment":"neutral","sentiment_score":-0.013329604640603065},{"text":"I just gotta put everything in GitHub and go throw it at it, and then it's all a fucking mess in the corner.","start":347.395,"end":351.895,"sentiment":"neutral","sentiment_score":-0.22615518250867075},{"text":"And then I'm like, it doesn't matter.","start":351.955,"end":353.315,"sentiment":"neutral","sentiment_score":-0.14867723094565527}],"sentiment":"neutral","sentiment_score":-0.14926490644839677,"num_words":44,"start":344.435,"end":353.315},{"sentences":[{"text":"It saves somewhere in a box so I can reference and retrieve it from it.","start":353.315,"end":356.595,"sentiment":"neutral","sentiment_score":-0.08481895799438159},{"text":"I'll go back there and fix it up at some point in time.","start":356.595,"end":358.995,"sentiment":"neutral","sentiment_score":-0.09967608692554328},{"text":"Never.","start":358.995,"end":359.37,"sentiment":"neutral","sentiment_score":-0.09540093690156937},{"text":"But, you know, that's how life is.","start":359.61,"end":361.13,"sentiment":"neutral","sentiment_score":-0.07215413930160659},{"text":"So alright.","start":361.13,"end":363.53,"sentiment":"neutral","sentiment_score":-0.05399578437209129}],"sentiment":"neutral","sentiment_score":-0.0862248679132838,"num_words":38,"start":353.315,"end":363.53},{"sentences":[{"text":"You're out of those?","start":363.53,"end":364.59,"sentiment":"neutral","sentiment_score":-0.16838012263178825},{"text":"Yeah.","start":366.81,"end":367.31,"sentiment":"neutral","sentiment_score":-0.015483424067497252},{"text":"I was gonna eat lunch after this, but, you know, I'll put it back an hour or two.","start":380.035,"end":383.815,"sentiment":"neutral","sentiment_score":-0.07164178643789557},{"text":"It's just like yeah.","start":386.53,"end":391.50998,"sentiment":"neutral","sentiment_score":0.08170257322490215},{"text":"You're having time for yourself.","start":391.88998,"end":393.27,"sentiment":"neutral","sentiment_score":0.027278733626008033}],"sentiment":"neutral","sentiment_score":-0.04735475342022255,"num_words":32,"start":363.53,"end":393.27},{"sentences":[{"text":"You're trying to get time for yourself.","start":393.49,"end":394.93,"sentiment":"neutral","sentiment_score":-0.10118387799177851},{"text":"Well, you're not being selfish.","start":394.93,"end":395.97,"sentiment":"neutral","sentiment_score":-0.09208976924419403},{"text":"Gonna be a little bit selfish.","start":395.97,"end":397.43,"sentiment":"neutral","sentiment_score":-0.1776766354839007},{"text":"No.","start":400.895,"end":401.395,"sentiment":"neutral","sentiment_score":-0.184427946805954},{"text":"No.","start":401.695,"end":402.095,"sentiment":"neutral","sentiment_score":-0.14541076123714447}],"sentiment":"neutral","sentiment_score":-0.12823172565549612,"num_words":20,"start":393.49,"end":402.095},{"sentences":[{"text":"Because without you, you but the only your only limitation operating is your ability to operate.","start":402.095,"end":406.995,"sentiment":"neutral","sentiment_score":-0.12137287389487028},{"text":"So that's you being able to operate.","start":407.29498,"end":409.075,"sentiment":"neutral","sentiment_score":-0.08016478908913476},{"text":"How do you operate?","start":409.935,"end":410.815,"sentiment":"neutral","sentiment_score":-0.05359093006700277},{"text":"You don't.","start":410.815,"end":411.555,"sentiment":"neutral","sentiment_score":-0.11880689486861229},{"text":"Therefore therefore, selfishness implied.","start":412.46,"end":414.72,"sentiment":"neutral","sentiment_score":-0.13462944701313972}],"sentiment":"neutral","sentiment_score":-0.10586711527271704,"num_words":33,"start":402.095,"end":414.72},{"sentences":[{"text":"Until I've been talking to AI about all fucking day with my curse of logic, I was just going around in circles about things.","start":416.22,"end":421.6,"sentiment":"neutral","sentiment_score":-0.3247556121399005},{"text":"Anyway yeah.","start":422.38,"end":423.41998,"sentiment":"neutral","sentiment_score":-0.024693486280739307},{"text":"But no.","start":423.41998,"end":424.26,"sentiment":"neutral","sentiment_score":-0.05189188942313194},{"text":"I hope you hope you're trying to get some time for yourself and trying to do what you wanna do, you know, between the the chaos of everything else.","start":424.26,"end":431.445,"sentiment":"neutral","sentiment_score":-0.03903655682144494},{"text":"She's good.","start":433.745,"end":434.385,"sentiment":"positive","sentiment_score":0.4988308995962143}],"sentiment":"neutral","sentiment_score":-0.13697803036262424,"num_words":59,"start":416.22,"end":434.385},{"sentences":[{"text":"She's good.","start":434.385,"end":434.785,"sentiment":"positive","sentiment_score":0.566700279712677},{"text":"She's she's nice and plump now.","start":434.785,"end":437.04498,"sentiment":"positive","sentiment_score":0.5381007293860117},{"text":"Hold on.","start":441.59998,"end":442.24,"sentiment":"neutral","sentiment_score":-0.035205427557229996},{"text":"I'll I'll talk.","start":442.24,"end":442.87997,"sentiment":"neutral","sentiment_score":-0.012029924429953098},{"text":"Yeah.","start":442.87997,"end":443.03998,"sentiment":"neutral","sentiment_score":-0.007050760090351105}],"sentiment":"neutral","sentiment_score":0.3034609676604824,"num_words":14,"start":434.385,"end":443.03998},{"sentences":[{"text":"She's pre do I say this in the ear shot, or do I not say it in the ear shot?","start":443.03998,"end":447.36,"sentiment":"neutral","sentiment_score":-0.031082037929445507},{"text":"Hold on.","start":447.36,"end":447.84,"sentiment":"neutral","sentiment_score":-0.028001360595226288},{"text":"I'll I'll just check.","start":447.84,"end":448.81998,"sentiment":"neutral","sentiment_score":-0.011760726105421782},{"text":"I'll say it in a position in the apartment that I can just run away.","start":449.12,"end":452.65997,"sentiment":"neutral","sentiment_score":-0.09998040708402793},{"text":"Larissa wants to know how's your pregnancy going?","start":455.85498,"end":458.35498,"sentiment":"neutral","sentiment_score":-0.009737021231558174}],"sentiment":"neutral","sentiment_score":-0.04698548286354968,"num_words":49,"start":443.03998,"end":458.35498},{"sentences":[{"text":"Well, have you so you've been I wanna know how fat you are on a scale of one to 10.","start":459.535,"end":463.555,"sentiment":"neutral","sentiment_score":-0.03320975825190544},{"text":"No.","start":463.695,"end":463.935,"sentiment":"neutral","sentiment_score":-0.037248171865940094},{"text":"You've been putting me on a scale of potato or pregnant.","start":463.935,"end":466.51498,"sentiment":"neutral","sentiment_score":-0.12731715020808307},{"text":"Did you hear that?","start":467.13498,"end":468.29,"sentiment":"neutral","sentiment_score":-0.05867980234324932},{"text":"One day, she just started looking like a potato, so I just started calling her potato.","start":474.83,"end":478.45,"sentiment":"neutral","sentiment_score":-0.2252972610294819}],"sentiment":"neutral","sentiment_score":-0.11425783413533981,"num_words":52,"start":459.535,"end":478.45},{"sentences":[{"text":"And she's grown out of most of her clothes, and things don't fit.","start":479.405,"end":482.445,"sentiment":"negative","sentiment_score":-0.4456684405987079},{"text":"And it's funny.","start":482.445,"end":483.48502,"sentiment":"neutral","sentiment_score":-0.23098582526048025},{"text":"A beak up.","start":483.565,"end":484.385,"sentiment":"neutral","sentiment_score":-0.124542319526275},{"text":"So she's A beak up.","start":484.685,"end":486.20502,"sentiment":"neutral","sentiment_score":-0.10910084322094918},{"text":"She's pretending she has a beak up.","start":486.20502,"end":487.98502,"sentiment":"neutral","sentiment_score":-0.2039089607340949}],"sentiment":"neutral","sentiment_score":-0.28494003559312514,"num_words":31,"start":479.405,"end":487.98502},{"sentences":[{"text":"The the seconds the seconds happened already.","start":507.54498,"end":509.645,"sentiment":"neutral","sentiment_score":-0.13872227285589492},{"text":"The how many weeks, Lauren?","start":510.50497,"end":511.705,"sentiment":"neutral","sentiment_score":-0.10395943820476532},{"text":"Twenty twenty twenty two?","start":511.705,"end":513.14496,"sentiment":"neutral","sentiment_score":-0.05187607556581497},{"text":"Twenty two.","start":513.14496,"end":514.045,"sentiment":"neutral","sentiment_score":-0.0559515655040741},{"text":"But no one tells you about how distracting it is, like, making your meeting.","start":514.185,"end":517.64496,"sentiment":"neutral","sentiment_score":-0.05592976590352399}],"sentiment":"neutral","sentiment_score":-0.08103991427924484,"num_words":32,"start":507.54498,"end":517.64496},{"sentences":[{"text":"So it's solid into it, and then he's also measuring, like, a week and a half ahead.","start":518.265,"end":522.36,"sentiment":"neutral","sentiment_score":-0.02169745705802651},{"text":"So that's gonna be fun.","start":522.36,"end":525.34,"sentiment":"neutral","sentiment_score":0.268941530585289},{"text":"Baby.","start":525.64,"end":525.96,"sentiment":"neutral","sentiment_score":0.0898410975933075},{"text":"Yeah.","start":525.96,"end":526.28,"sentiment":"neutral","sentiment_score":0.025794992223381996},{"text":"Just big boys.","start":526.28,"end":527.26,"sentiment":"neutral","sentiment_score":-0.024091176688671112}],"sentiment":"neutral","sentiment_score":0.03774864602558039,"num_words":27,"start":518.265,"end":527.26},{"sentences":[{"text":"I don't know where you're going, where you got it from.","start":527.32,"end":528.92,"sentiment":"neutral","sentiment_score":-0.1339335231618448},{"text":"I'm not that big compared to Lauren's brother and Lauren's family, but, yeah, it's interesting.","start":528.92,"end":533.34,"sentiment":"neutral","sentiment_score":-0.09101300463080406},{"text":"She's gonna have fun.","start":533.825,"end":534.965,"sentiment":"neutral","sentiment_score":0.2858285568654537},{"text":"She she just she just told me, she has, look.","start":538.705,"end":540.885,"sentiment":"neutral","sentiment_score":-0.12008646316826344},{"text":"When, you know, I'm recovering, there's only one thing when I ask you I do.","start":541.105,"end":544.225,"sentiment":"neutral","sentiment_score":-0.21470503012339273}],"sentiment":"neutral","sentiment_score":-0.11121072146025571,"num_words":55,"start":527.32,"end":544.225},{"sentences":[{"text":"Go and get me the biggest plate of fucking sushi you can find and let me eat.","start":544.225,"end":547.985,"sentiment":"negative","sentiment_score":-0.3951759055695113},{"text":"Alright.","start":547.985,"end":548.465,"sentiment":"neutral","sentiment_score":0.03577899560332298},{"text":"Fair enough.","start":548.465,"end":549.205,"sentiment":"neutral","sentiment_score":0.030771899968385696},{"text":"And deli meat.","start":549.93,"end":550.11,"sentiment":"neutral","sentiment_score":-0.004248745739459992},{"text":"And what?","start":550.11,"end":550.57,"sentiment":"neutral","sentiment_score":-0.01479389239102602}],"sentiment":"neutral","sentiment_score":-0.2665200648456812,"num_words":25,"start":544.225,"end":550.57},{"sentences":[{"text":"Deli meat.","start":550.57,"end":551.13,"sentiment":"neutral","sentiment_score":-0.02788329403847456},{"text":"And deli meat.","start":551.13,"end":551.93,"sentiment":"neutral","sentiment_score":-0.026761954029401142},{"text":"She wants deli meat.","start":551.93,"end":552.73004,"sentiment":"neutral","sentiment_score":-0.035463656298816204},{"text":"She wants salami and all that that sort of cuts.","start":552.73004,"end":555.23004,"sentiment":"neutral","sentiment_score":-0.07322351317852735},{"text":"Larissa goes, when she was pregnant with her first, all she ate was salami, and he's a genius.","start":562.63495,"end":567.13495,"sentiment":"neutral","sentiment_score":-0.21959073924356037}],"sentiment":"neutral","sentiment_score":-0.13412906793323723,"num_words":37,"start":550.57,"end":567.13495},{"sentences":[{"text":"Yes.","start":569.195,"end":569.695,"sentiment":"neutral","sentiment_score":0.0583639070391655},{"text":"There you go.","start":569.995,"end":570.63495,"sentiment":"neutral","sentiment_score":0.05770685896277428},{"text":"Don't worry about it.","start":570.63495,"end":571.27496,"sentiment":"neutral","sentiment_score":0.023959597339853644},{"text":"We'll just do it on the second one.","start":571.27496,"end":572.315,"sentiment":"neutral","sentiment_score":0.027809680439531803},{"text":"We'll do it on the second one.","start":572.315,"end":573.035,"sentiment":"neutral","sentiment_score":0.012632946350744792}],"sentiment":"neutral","sentiment_score":0.027749171359059605,"num_words":23,"start":569.195,"end":573.035},{"sentences":[{"text":"The first one's already strict.","start":573.035,"end":574.07495,"sentiment":"neutral","sentiment_score":-0.17220089733600616},{"text":"The second one's not strict.","start":574.07495,"end":575.035,"sentiment":"neutral","sentiment_score":-0.16283398866653442},{"text":"I know you want another one after this.","start":575.035,"end":576.39496,"sentiment":"neutral","sentiment_score":-0.1687394566833973},{"text":"So fuck.","start":576.39496,"end":586.01,"sentiment":"neutral","sentiment_score":-0.3169238679111004},{"text":"Fully recovered.","start":586.55,"end":587.35,"sentiment":"neutral","sentiment_score":-0.007532209157943723}],"sentiment":"neutral","sentiment_score":-0.1670001017099077,"num_words":22,"start":573.035,"end":587.35},{"sentences":[{"text":"I'm back to normal.","start":587.35,"end":588.39,"sentiment":"neutral","sentiment_score":0.0915247481316328},{"text":"Done this since this third time.","start":588.39,"end":590.01,"sentiment":"negative","sentiment_score":-0.35099103425939876},{"text":"You know what?","start":597.48505,"end":598.04504,"sentiment":"neutral","sentiment_score":-0.2676827013492584},{"text":"Like, I've spoken to Lauren a a few times about this.","start":598.04504,"end":600.28503,"sentiment":"neutral","sentiment_score":-0.28459809855981305},{"text":"Alright?","start":600.28503,"end":600.765,"sentiment":"neutral","sentiment_score":-0.14034728705883026}],"sentiment":"neutral","sentiment_score":-0.23255286753177642,"num_words":25,"start":587.35,"end":600.765},{"sentences":[{"text":"I don't think men have any empathy because we actually physically do not have the ability to understand it, to actually physically go through it, and to see our change.","start":600.765,"end":610.26,"sentiment":"negative","sentiment_score":-0.5201390415430069},{"text":"And I'm only I'm only able to do that through watching the change in Lauren's body and being like, that's crazy.","start":610.4,"end":615.44,"sentiment":"negative","sentiment_score":-0.35169754425684613},{"text":"That's just my body did that for.","start":615.44,"end":617.38,"sentiment":"negative","sentiment_score":-0.4115741125174931},{"text":"Just can't doesn't there's a big gap there.","start":618.365,"end":620.045,"sentiment":"neutral","sentiment_score":-0.3145339675247669},{"text":"Like, there's no logic 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well.","start":637.46,"end":638.58,"sentiment":"neutral","sentiment_score":0.014307854697108269},{"text":"I haven't been snapped at yet, so must be doing okay.","start":638.58,"end":641.16003,"sentiment":"neutral","sentiment_score":-0.06544566764072939},{"text":"Yeah.","start":641.86,"end":642.1,"sentiment":"neutral","sentiment_score":-0.014563116244971752},{"text":"It's nice.","start":642.1,"end":642.76,"sentiment":"positive","sentiment_score":0.6963278949260712},{"text":"Yeah.","start":645.855,"end":646.255,"sentiment":"positive","sentiment_score":0.3981677293777466}],"sentiment":"neutral","sentiment_score":0.058609972511859315,"num_words":19,"start":637.46,"end":646.255},{"sentences":[{"text":"Yeah.","start":646.255,"end":646.735,"sentiment":"positive","sentiment_score":0.4179478883743286},{"text":"Let's hope.","start":646.735,"end":647.475,"sentiment":"neutral","sentiment_score":0.30190083384513855},{"text":"Looks like it's gonna be Andrew.","start":650.255,"end":651.63495,"sentiment":"neutral","sentiment_score":0.1401620383063952},{"text":"I I want I want I want Andrew, but then she's we we toyed with Noah for a bit, and then now she wants Noah.","start":653.13495,"end":659.79,"sentiment":"neutral","sentiment_score":0.060187289714813234},{"text":"And I've gone, no.","start":659.79,"end":660.51,"sentiment":"neutral","sentiment_score":-0.07219520024955273}],"sentiment":"neutral","sentiment_score":0.0810164007309236,"num_words":38,"start":646.255,"end":660.51},{"sentences":[{"text":"No.","start":660.51,"end":660.58997,"sentiment":"neutral","sentiment_score":-0.13995391130447388},{"text":"No.","start":660.58997,"end":660.67,"sentiment":"neutral","sentiment_score":-0.1546054631471634},{"text":"I've made my decision on it.","start":660.67,"end":662.11,"sentiment":"neutral","sentiment_score":-0.10789609576265018},{"text":"Like you know?","start":662.11,"end":663.08997,"sentiment":"neutral","sentiment_score":-0.02915993146598339},{"text":"And she goes, no.","start":663.79,"end":664.51,"sentiment":"neutral","sentiment_score":-0.04175227927044034}],"sentiment":"neutral","sentiment_score":-0.07976165736714999,"num_words":15,"start":660.51,"end":664.51},{"sentences":[{"text":"No.","start":664.51,"end":664.75,"sentiment":"neutral","sentiment_score":-0.04257480055093765},{"text":"Well, well, we both we both agreed on Andrew.","start":664.75,"end":668.27,"sentiment":"neutral","sentiment_score":0.06565979216247797},{"text":"And then I mentioned Noah, and she's like, oh, I like it.","start":668.27,"end":670.33026,"sentiment":"neutral","sentiment_score":0.12914305242399374},{"text":"The thing's gonna go to Andrew.","start":670.33026,"end":671.742,"sentiment":"neutral","sentiment_score":0.024155740160495043},{"text":"And then now she's like, no.","start":671.742,"end":673.1538,"sentiment":"neutral","sentiment_score":-0.061469400922457375}],"sentiment":"neutral","sentiment_score":0.05512347039492691,"num_words":34,"start":664.51,"end":673.1538},{"sentences":[{"text":"No.","start":673.1538,"end":673.3891,"sentiment":"neutral","sentiment_score":-0.14415030181407928},{"text":"No.","start":673.3891,"end":673.6244,"sentiment":"neutral","sentiment_score":-0.15500560402870178},{"text":"No.","start":673.6244,"end":673.8597,"sentiment":"neutral","sentiment_score":-0.1314552277326584},{"text":"Constantly at me.","start":673.8597,"end":674.495,"sentiment":"neutral","sentiment_score":-0.06677896901965141},{"text":"Noah Andrew.","start":674.495,"end":675.15497,"sentiment":"neutral","sentiment_score":0.015375454444438219}],"sentiment":"neutral","sentiment_score":-0.07502464146818966,"num_words":8,"start":673.1538,"end":675.15497},{"sentences":[{"text":"No.","start":675.295,"end":675.535,"sentiment":"neutral","sentiment_score":0.010504474863409996},{"text":"And then she goes, Noah Andrew.","start":675.535,"end":676.735,"sentiment":"neutral","sentiment_score":0.06397706673791011},{"text":"You would get your way too.","start":676.735,"end":678.035,"sentiment":"neutral","sentiment_score":0.20183426638444266},{"text":"You're so smart.","start":678.815,"end":679.535,"sentiment":"positive","sentiment_score":0.3388040363788605},{"text":"Well, there is probably like this.","start":679.535,"end":681.055,"sentiment":"neutral","sentiment_score":-0.038056585006415844}],"sentiment":"neutral","sentiment_score":0.10879295784980059,"num_words":22,"start":675.295,"end":681.055},{"sentences":[{"text":"What did you say?","start":681.055,"end":682.035,"sentiment":"neutral","sentiment_score":-0.05121793132275343},{"text":"Does Louise like it better?","start":683.22,"end":684.516,"sentiment":"neutral","sentiment_score":-0.052025725692510606},{"text":"What don't answer that.","start":684.516,"end":685.87994,"sentiment":"neutral","sentiment_score":-0.20095374435186386},{"text":"What is it?","start":686.42,"end":688.28,"sentiment":"neutral","sentiment_score":-0.09271091471115749},{"text":"Oh, Andrew knows better.","start":688.5,"end":690.51996,"sentiment":"neutral","sentiment_score":-0.11193952150642872}],"sentiment":"neutral","sentiment_score":-0.09973530806601047,"num_words":20,"start":681.055,"end":690.51996},{"sentences":[{"text":"Oh, fuck.","start":690.66,"end":691.37994,"sentiment":"neutral","sentiment_score":-0.25893254578113556},{"text":"She's devastated.","start":691.37994,"end":692.19995,"sentiment":"negative","sentiment_score":-0.38357147574424744},{"text":"I thought it was better.","start":693.62,"end":694.75995,"sentiment":"neutral","sentiment_score":-0.21406182646751404},{"text":"She's devastated.","start":695.13995,"end":695.8,"sentiment":"neutral","sentiment_score":-0.2627915143966675},{"text":"Thank you.","start":695.86,"end":696.6,"sentiment":"neutral","sentiment_score":0.007918918505311012}],"sentiment":"neutral","sentiment_score":-0.22038941285931146,"num_words":13,"start":690.66,"end":696.6},{"sentences":[{"text":"There you go.","start":696.78503,"end":697.185,"sentiment":"neutral","sentiment_score":0.0035634891440471015},{"text":"So I said that was that was my compromise, Lawrence.","start":697.185,"end":699.445,"sentiment":"neutral","sentiment_score":-0.004680135659873486},{"text":"I thought we were friends.","start":699.505,"end":700.645,"sentiment":"neutral","sentiment_score":0.0059691652655601505},{"text":"Oh, so will your family go by your their middle name as their surname?","start":708.305,"end":712.005,"sentiment":"neutral","sentiment_score":0.023395034218473092},{"text":"As their no name.","start":715.24,"end":716.2,"sentiment":"neutral","sentiment_score":-0.018601376097649336}],"sentiment":"neutral","sentiment_score":0.006857219773034255,"num_words":36,"start":696.78503,"end":716.2},{"sentences":[{"text":"Right.","start":716.2,"end":716.7,"sentiment":"neutral","sentiment_score":0.008618498221039772},{"text":"So you like to know about?","start":717.8,"end":719.26,"sentiment":"neutral","sentiment_score":-0.00524818105623126},{"text":"John.","start":720.83997,"end":721.32,"sentiment":"neutral","sentiment_score":-0.0038752099499106407},{"text":"Yeah.","start":721.32,"end":721.64,"sentiment":"neutral","sentiment_score":0.015636403113603592},{"text":"Right.","start":721.64,"end":721.96,"sentiment":"neutral","sentiment_score":0.018521465361118317}],"sentiment":"neutral","sentiment_score":0.0007412070408463478,"num_words":10,"start":716.2,"end":721.96},{"sentences":[{"text":"I've heard I've like, I've I've seen that.","start":721.96,"end":724.22,"sentiment":"neutral","sentiment_score":-0.008399411861319095},{"text":"My mother my mother you know what's funny?","start":728.435,"end":734.355,"sentiment":"neutral","sentiment_score":-0.03282050718553364},{"text":"Because I've never like, I've I've heard of it, but I've only ever seen it once.","start":734.355,"end":737.39496,"sentiment":"neutral","sentiment_score":-0.10865570046007633},{"text":"The only person who ever seen it is my mother.","start":737.39496,"end":739.33496,"sentiment":"neutral","sentiment_score":-0.05686423666775227},{"text":"My mother's name is Jennifer, but everyone calls it Gail.","start":739.39496,"end":741.63495,"sentiment":"neutral","sentiment_score":-0.008398592378944159}],"sentiment":"neutral","sentiment_score":-0.05232459327313476,"num_words":52,"start":721.96,"end":741.63495},{"sentences":[{"text":"She uses Gail.","start":741.63495,"end":742.695,"sentiment":"neutral","sentiment_score":0.0015803839390476544},{"text":"Oh, weird.","start":742.71,"end":744.55005,"sentiment":"neutral","sentiment_score":0.005295079201459885},{"text":"Interesting.","start":744.55005,"end":745.05005,"sentiment":"neutral","sentiment_score":0.06789367645978928},{"text":"Is there any any reason is there reason behind it or just tradition?","start":745.51,"end":749.13,"sentiment":"neutral","sentiment_score":-0.004621552733274607},{"text":"Or Right.","start":749.19,"end":759.305,"sentiment":"neutral","sentiment_score":-0.02289670519530773}],"sentiment":"neutral","sentiment_score":-0.0010785052020634925,"num_words":21,"start":741.63495,"end":759.305},{"sentences":[{"text":"Differentiation.","start":759.44495,"end":759.94495,"sentiment":"neutral","sentiment_score":-0.0981365218758583},{"text":"Interesting.","start":767.52496,"end":768.02496,"sentiment":"neutral","sentiment_score":0.02111451141536236},{"text":"Like, it's interesting because Lauren's Lauren's one's Amy.","start":768.71,"end":771.99,"sentiment":"neutral","sentiment_score":0.017294060089625418},{"text":"Lauren's Amy.","start":771.99,"end":772.79004,"sentiment":"neutral","sentiment_score":0.00786082330159843},{"text":"Lauren Amy.","start":772.79004,"end":773.35004,"sentiment":"neutral","sentiment_score":0.005362809635698795}],"sentiment":"neutral","sentiment_score":0.0062698382950787035,"num_words":14,"start":759.44495,"end":773.35004},{"sentences":[{"text":"And I think she wants to reuse that for or put something in.","start":773.35004,"end":776.39,"sentiment":"neutral","sentiment_score":-0.021110337370863326},{"text":"I don't know.","start":776.39,"end":777.13,"sentiment":"neutral","sentiment_score":-0.17641620834668478},{"text":"I've I've been told that I have no choice.","start":777.35004,"end":779.19,"sentiment":"neutral","sentiment_score":-0.32712991038958233},{"text":"I need the second now.","start":779.19,"end":779.99,"sentiment":"neutral","sentiment_score":-0.3166973412036896},{"text":"We haven't even had the fucking first, but I need to purchase a second.","start":779.99,"end":782.47003,"sentiment":"neutral","sentiment_score":-0.27097045736653463}],"sentiment":"neutral","sentiment_score":-0.20738466621630572,"num_words":44,"start":773.35004,"end":782.47003},{"sentences":[{"text":"Okay?","start":782.47003,"end":782.925,"sentiment":"neutral","sentiment_score":-0.0734310895204544},{"text":"Yeah.","start":783.005,"end":783.325,"sentiment":"neutral","sentiment_score":-0.03200129419565201},{"text":"Not the first wasn't hard enough.","start":783.325,"end":784.945,"sentiment":"neutral","sentiment_score":-0.12606922288735709},{"text":"Yeah.","start":791.40497,"end":791.565,"sentiment":"neutral","sentiment_score":-0.03426370769739151},{"text":"Wow.","start":791.565,"end":792.065,"sentiment":"neutral","sentiment_score":-0.01561647281050682}],"sentiment":"neutral","sentiment_score":-0.09117279015481472,"num_words":10,"start":782.47003,"end":792.065},{"sentences":[{"text":"Okay.","start":792.205,"end":792.705,"sentiment":"neutral","sentiment_score":-0.01970827206969261},{"text":"Yeah.","start":799.5,"end":799.74005,"sentiment":"neutral","sentiment_score":-0.049941860139369965},{"text":"Yeah.","start":799.74005,"end":800.06,"sentiment":"neutral","sentiment_score":-0.11442132294178008},{"text":"Please.","start":800.06,"end":800.54004,"sentiment":"neutral","sentiment_score":-0.14992797374725342},{"text":"Yeah.","start":800.54004,"end":801.04004,"sentiment":"neutral","sentiment_score":-0.13345414400100708}],"sentiment":"neutral","sentiment_score":-0.09349071457982064,"num_words":5,"start":792.205,"end":801.04004},{"sentences":[{"text":"You're good.","start":801.98004,"end":802.72003,"sentiment":"negative","sentiment_score":-0.39246244728565216},{"text":"I I empathize with them.","start":803.26,"end":804.46,"sentiment":"neutral","sentiment_score":-0.16298436149954795},{"text":"That's my position too.","start":804.46,"end":805.84,"sentiment":"neutral","sentiment_score":-0.07684963941574097},{"text":"Guys, it's one more.","start":805.98004,"end":807.02,"sentiment":"neutral","sentiment_score":-0.09547046571969986},{"text":"Let's make more of this.","start":807.02,"end":808.14,"sentiment":"neutral","sentiment_score":-0.07785898149013519}],"sentiment":"neutral","sentiment_score":-0.13392110150307418,"num_words":20,"start":801.98004,"end":808.14},{"sentences":[{"text":"More and more and more and more.","start":808.14,"end":809.68005,"sentiment":"neutral","sentiment_score":-0.054970103182962964},{"text":"Sorry.","start":811.695,"end":811.935,"sentiment":"neutral","sentiment_score":-0.1213783398270607},{"text":"Yep.","start":811.935,"end":812.435,"sentiment":"neutral","sentiment_score":0.025275859981775284},{"text":"Yep.","start":821.215,"end":821.715,"sentiment":"neutral","sentiment_score":0.16718605160713196},{"text":"That's is that what you need ASAP?","start":821.775,"end":823.615,"sentiment":"neutral","sentiment_score":0.11298836235489164}],"sentiment":"neutral","sentiment_score":0.028071257997961604,"num_words":17,"start":808.14,"end":823.615},{"sentences":[{"text":"Yeah.","start":823.615,"end":823.85504,"sentiment":"neutral","sentiment_score":0.04399847984313965},{"text":"First.","start":823.85504,"end":824.175,"sentiment":"neutral","sentiment_score":0.02937452681362629},{"text":"Okay.","start":824.175,"end":824.675,"sentiment":"neutral","sentiment_score":0.02515050396323204},{"text":"Alright.","start":826.86,"end":827.36,"sentiment":"neutral","sentiment_score":-0.05065080523490906},{"text":"And and confirming that's not Jenna's call.","start":828.54,"end":831.25995,"sentiment":"neutral","sentiment_score":-0.11196876210825783}],"sentiment":"neutral","sentiment_score":-0.06690078448842872,"num_words":11,"start":823.615,"end":831.25995},{"sentences":[{"text":"That's your call.","start":831.25995,"end":831.81995,"sentiment":"neutral","sentiment_score":-0.0028749831641713772},{"text":"Yeah.","start":831.81995,"end":832.06,"sentiment":"neutral","sentiment_score":0.03451406955718994},{"text":"Just to make sure.","start":832.06,"end":832.69995,"sentiment":"neutral","sentiment_score":0.011107801459729671},{"text":"Because Jenna's call oh, no.","start":832.69995,"end":833.74,"sentiment":"neutral","sentiment_score":-0.047248265147209166},{"text":"It was thirty first of today.","start":833.74,"end":834.86,"sentiment":"neutral","sentiment_score":-0.04105379370351633}],"sentiment":"neutral","sentiment_score":-0.02169704010808154,"num_words":19,"start":831.25995,"end":834.86},{"sentences":[{"text":"Jenna's call is 26.","start":834.86,"end":835.89996,"sentiment":"neutral","sentiment_score":-0.008884841809049249},{"text":"Don't worry about it.","start":835.89996,"end":837.04,"sentiment":"neutral","sentiment_score":-0.03581783571280539},{"text":"Now I gotta get it well, thirty first of basically, I'll send him an email.","start":839.675,"end":843.19495,"sentiment":"neutral","sentiment_score":0.06397625108559926},{"text":"Hey.","start":843.19495,"end":843.435,"sentiment":"neutral","sentiment_score":0.09591789543628693},{"text":"Can I focus on this one as a priority to get back?","start":843.435,"end":845.915,"sentiment":"neutral","sentiment_score":0.13547895041604838}],"sentiment":"neutral","sentiment_score":0.06951384323959549,"num_words":36,"start":834.86,"end":845.915},{"sentences":[{"text":"I just need the recording, please.","start":845.915,"end":847.19495,"sentiment":"neutral","sentiment_score":0.011927543208003044},{"text":"I'll put that in the email for you.","start":847.19495,"end":848.65497,"sentiment":"neutral","sentiment_score":0.07599186431616545},{"text":"I'll try.","start":849.675,"end":850.07495,"sentiment":"neutral","sentiment_score":-0.03432431071996689},{"text":"Look.","start":850.07495,"end":850.235,"sentiment":"neutral","sentiment_score":0.007773859426379204},{"text":"I'm gonna I'll get look.","start":850.235,"end":851.27496,"sentiment":"neutral","sentiment_score":-0.0375486645847559}],"sentiment":"neutral","sentiment_score":0.019585549492727627,"num_words":22,"start":845.915,"end":851.27496},{"sentences":[{"text":"Look.","start":851.27496,"end":851.51495,"sentiment":"neutral","sentiment_score":0.028209254145622253},{"text":"I'll I'll send him I'll send him an email.","start":851.51495,"end":853.595,"sentiment":"neutral","sentiment_score":0.051290699591239296},{"text":"I'll give him a call.","start":853.595,"end":854.52,"sentiment":"neutral","sentiment_score":0.07130927741527557},{"text":"See what I can do.","start":854.76,"end":855.56006,"sentiment":"neutral","sentiment_score":0.01936740018427372},{"text":"Can't promise anything.","start":855.56006,"end":856.36005,"sentiment":"negative","sentiment_score":-0.38293004035949707}],"sentiment":"neutral","sentiment_score":-0.008938312287563864,"num_words":23,"start":851.27496,"end":856.36005},{"sentences":[{"text":"I'll try.","start":856.36005,"end":857.02,"sentiment":"neutral","sentiment_score":-0.20270837098360062},{"text":"Yeah.","start":867.125,"end":867.445,"sentiment":"neutral","sentiment_score":-0.10568957030773164},{"text":"But the other the other ones that we're seeing with this error are the ones that are showing this one.","start":867.445,"end":872.965,"sentiment":"neutral","sentiment_score":-0.2519564591348171},{"text":"Okay.","start":872.965,"end":873.205,"sentiment":"neutral","sentiment_score":-0.04776458069682121},{"text":"So that's 1143, another call sign issue, and then the that's the other one, 09:23 there from thirty first.","start":873.205,"end":878.665,"sentiment":"neutral","sentiment_score":-0.05871113762259483}],"sentiment":"neutral","sentiment_score":-0.1561281788487767,"num_words":43,"start":856.36005,"end":878.665},{"sentences":[{"text":"Cool.","start":878.92,"end":879.42,"sentiment":"neutral","sentiment_score":0.3038579821586609},{"text":"I I know what you want me to do.","start":880.04004,"end":881.72003,"sentiment":"neutral","sentiment_score":0.005734380334615707},{"text":"I know you need that recording from thirty first.","start":881.72003,"end":883.72003,"sentiment":"neutral","sentiment_score":-0.019361723214387894},{"text":"Leave it with me.","start":883.72003,"end":884.60004,"sentiment":"neutral","sentiment_score":-0.03844652883708477},{"text":"I will give him a call later tonight after I send him an email and ask her a big favor to get something sent through tonight.","start":884.60004,"end":889.8629,"sentiment":"neutral","sentiment_score":0.28706273952355754}],"sentiment":"neutral","sentiment_score":0.152878714459283,"num_words":49,"start":878.92,"end":889.8629},{"sentences":[{"text":"See what I can do.","start":889.94293,"end":890.9029,"sentiment":"neutral","sentiment_score":0.21113246381282808},{"text":"Oh, I will try my best.","start":890.9029,"end":892.76294,"sentiment":"positive","sentiment_score":0.4260667910178502},{"text":"No worries.","start":892.82294,"end":893.3029,"sentiment":"neutral","sentiment_score":0.2798006683588028},{"text":"I will try my best.","start":893.3029,"end":894.5229,"sentiment":"positive","sentiment_score":0.39845497608184816},{"text":"No problem.","start":894.6629,"end":895.2229,"sentiment":"positive","sentiment_score":0.41765332221984863}],"sentiment":"positive","sentiment_score":0.34996229633688924,"num_words":20,"start":889.94293,"end":895.2229},{"sentences":[{"text":"Talk to you soon.","start":895.2229,"end":896.1229,"sentiment":"positive","sentiment_score":0.450223371386528},{"text":"Have a lovely day.","start":897.38293,"end":898.5029,"sentiment":"positive","sentiment_score":0.7182750850915909},{"text":"Bye.","start":898.5029,"end":899.0029,"sentiment":"positive","sentiment_score":0.3848799467086792}],"sentiment":"positive","sentiment_score":0.562097085846795,"num_words":9,"start":895.2229,"end":899.0029}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello? How\n\nChannel 0: How\n\nChannel 1: are\n\nChannel 0: are\n\nChannel 1: you?\n\nChannel 0: you doing?\n\nChannel 1: Flat stick. I've already logged your case with Daniel. I need to write back to you and let you know I did ask you kindly to give me snapshots, which I was halfway in the process of doing before another ticket came in.\n\nChannel 0: Didn't did I not send you a snapshot?\n\nChannel 1: No. I need to get have you got your ring at all after?\n\nChannel 0: Yeah.\n\nChannel 1: You're in front of your machine? Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: If you are in front of your machine, click on the call that came through. It would probably show the probably, I've seen an issue from Jenna this week where the same thing has happened, And, basically, a call has been transferred from someone to an adviser, and then it gets it doesn't get attached to the same call journey. It gets split and looks as a transferred call, which is, for some reason, not searchable in call logs.\n\nChannel 0: Yeah. Right.\n\nChannel 1: So what I need to do to go back and determine it is to have a look at the what is actually on the client dialer, so what's on your app, because it will show the transfer call coming in. It will show the time that occurred as well as the duration that occurred for.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Yes.\n\nChannel 1: if you open your Ringotal app and\n\nChannel 0: And\n\nChannel 1: you\n\nChannel 0: go\n\nChannel 1: click\n\nChannel 0: to calls.\n\nChannel 1: on go calls, yep, if you click\n\nChannel 0: Yep.\n\nChannel 1: on the calls, if they're all stacked together, if you click on the numbers, it'll actually show you in the right hand pane every time you call that number or every engagement you've had with that number.\n\nChannel 0: Yep. I'm looking at it says one. Come incoming call from 1.\n\nChannel 1: One. Correct. And that was and just confirm for me. That's the time stamp? That's\n\nChannel 0: Yeah.\n\nChannel 1: showing\n\nChannel 0: That's\n\nChannel 1: the\n\nChannel 0: the\n\nChannel 1: correct time stamp and\n\nChannel 0: yeah.\n\nChannel 1: the\n\nChannel 0: It's\n\nChannel 1: correct\n\nChannel 0: showing the correct\n\nChannel 1: correct transfer\n\nChannel 0: time frame.\n\nChannel 1: duration?\n\nChannel 0: Yes. Yeah.\n\nChannel 1: Perfect. Okay. Can you send me exactly that in just a snapshot? You don't need to explain anything. Send it straight through blinds me while we're on the phone.\n\nChannel 0: Cool.\n\nChannel 1: Yep.\n\nChannel 0: Change it or just email it in the same email? Email\n\nChannel 1: Same\n\nChannel 0: chain.\n\nChannel 1: email.\n\nChannel 0: Email.\n\nChannel 1: Email change.\n\nChannel 0: Email\n\nChannel 1: Perfect.\n\nChannel 0: chain.\n\nChannel 1: Yep. Keep it\n\nChannel 0: I\n\nChannel 1: all in the email chain. Because I'll\n\nChannel 0: have\n\nChannel 1: just\n\nChannel 0: a\n\nChannel 1: flag this with Daniel as well and said, hey. This is now the second one I've seen from this to this week. So let's get\n\nChannel 0: I\n\nChannel 1: across it.\n\nChannel 0: have a second I have a second issue. I'm trying\n\nChannel 1: What's\n\nChannel 0: to find\n\nChannel 1: the\n\nChannel 0: a\n\nChannel 1: other\n\nChannel 0: call from\n\nChannel 1: issue?\n\nChannel 0: call from Monday. Same thing. Transfer to me. No idea where it went, but I'm assuming it's the call up in that same email in that same one chain thing.\n\nChannel 1: What do you what do you mean when next what do you mean when call up?\n\nChannel 0: So I have the same issue Monday.\n\nChannel 1: That with a\n\nChannel 0: Try\n\nChannel 1: with\n\nChannel 0: to\n\nChannel 1: a thing that you can't find, and\n\nChannel 0: with\n\nChannel 1: it's\n\nChannel 0: the\n\nChannel 1: showing\n\nChannel 0: yeah.\n\nChannel 1: you yep. Okay. So it's showing it's showing that one transferring\n\nChannel 0: I\n\nChannel 1: from one to this. Right? This is the issue that I'm seeing. One could be\n\nChannel 0: think\n\nChannel 1: a system\n\nChannel 0: so.\n\nChannel 1: extension. Right? Because it's\n\nChannel 0: Yep.\n\nChannel 1: not extension that I've mapped. So\n\nChannel 0: Yep.\n\nChannel 1: it's something at the underlying level that's doing this, and it's got something to do with the way transfer or transfer is occurring. It's not nothing to do with staff, nothing to do with process. It's on my side or on Daniel's\n\nChannel 0: Yeah.\n\nChannel 1: side. So I'll let him deal with it. Can you do\n\nChannel 0: Okay.\n\nChannel 1: me a favor and just verify that that second record is the same?\n\nChannel 0: I think it is. Yes.\n\nChannel 1: You know, I just check now quickly. Just correlate it, make sure it's 100%. Because you always you will fact you'll fact check me on it.\n\nChannel 0: Probably.\n\nChannel 1: No. He he will. He will. Yeah. He has to.\n\nIt's his job, and my job is to report. And I'll give you guys his job is to say, hey. Is\n\nChannel 0: Yes.\n\nChannel 1: this a\n\nChannel 0: It\n\nChannel 1: real\n\nChannel 0: will.\n\nChannel 1: problem?\n\nChannel 0: It is\n\nChannel 1: You\n\nChannel 0: it is\n\nChannel 1: know?\n\nChannel 0: the\n\nChannel 1: But\n\nChannel 0: exact same.\n\nChannel 1: yeah. No. I can I can see it? I listened to the call. I heard Whitlam speaking to the customer.\n\nI heard him transferring, and then the call recording ends with nothing. And I know the call was in a on hold state because I could hear the the on hold music.\n\nChannel 0: Yep.\n\nChannel 1: So if the call is on a on hold state, it shouldn't hang up on itself, number one, from system side. And then number two, the only way it can be picked up or transferred is if we inject a new call, which is what we do with you guys, transcribing when we transfer from someone to advisers.\n\nChannel 0: Yeah.\n\nChannel 1: So that's it.\n\nChannel 0: And then so I've got yeah. I'm sending it to you now, and I've\n\nChannel 1: Yep.\n\nChannel 0: got another\n\nChannel 1: And\n\nChannel 0: call,\n\nChannel 1: the new\n\nChannel 0: same\n\nChannel 1: one\n\nChannel 0: issue,\n\nChannel 1: there? Okay.\n\nChannel 0: and it's\n\nChannel 1: Fantastic.\n\nChannel 0: underneath.\n\nChannel 1: Thank you. That's perfect. That gives me everything a trail and forward it along. That's one, two, three calls now. So it gives me a bit of pressure.\n\nI can put it in to say, hey. We need to get this looked at and sorted out. Yeah. Leave it with me.\n\nChannel 0: How I find\n\nChannel 1: No. That's fine.\n\nChannel 0: recording? Can can I find\n\nChannel 1: I need\n\nChannel 0: recording?\n\nChannel 1: it I need to get it from I need to get it from him. I need to get from him, so I need the the calls. But I'll give him a call this afternoon and go, hey. Can I just get the recording for these three?\n\nChannel 0: Yeah. Perfect.\n\nChannel 1: Perfect.\n\nChannel 0: Thank\n\nChannel 1: Okay.\n\nChannel 0: you,\n\nChannel 1: I'm\n\nChannel 0: my love.\n\nChannel 1: happy to help you out. The the problem is is the worst timing ever. He hasn't come to Australia. He immigrated The States. He's been living over there for three years now, three and a half years.\n\nHe just\n\nChannel 0: Yeah.\n\nChannel 1: came to Australia. I met him for the first time after working with him for six years last week, and he's trying to enjoy a holiday in Melbourne with his parents and the older people. So I've been trying\n\nChannel 0: Unacceptable.\n\nChannel 1: not to bug him. I've been trying not to bug him, but I will give him a call tonight and say, hey. I know you saw an order. I know everyone needs a break, but we need to have a look at this. So\n\nChannel 0: Yeah.\n\nChannel 1: just I wanted to explain that to you so you understand the circumstances of, you know, people are in transit and flight, and he's also he's to make it matters worse, he's flying out tomorrow.\n\nChannel 0: Unacceptable.\n\nChannel 1: No.\n\nChannel 0: No.\n\nChannel 1: I'll\n\nChannel 0: Thanks.\n\nChannel 1: have a chat I'll have a chat to him. I'll see what I can do. I can't make any promises around time line, but I'll try to apply some urgency for you.\n\nChannel 0: That'd be great. Thank you, darling.\n\nChannel 1: No. No worries. You wanna get their plans done or something, I assume.\n\nChannel 0: Yeah. And and\n\nChannel 1: Yeah.\n\nChannel 0: I need I need them for for for things, and I hope I can remember.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Because gift of the gab, not gift of the brain.\n\nChannel 1: No. But yeah. I mean, look. This is the whole thing that it's meant to do, just take this off for you guys so that that's you can focus on the next task instead of retaining this last three customer loads of data that you've, you know, discussed with people. So don't\n\nChannel 0: Yeah.\n\nChannel 1: worry. I understand the same. I'll I'll do that with GitHub now. I just gotta put everything in GitHub and go throw\n\nChannel 0: Yeah.\n\nChannel 1: it at it, and then it's all a fucking mess in the corner. And then I'm like, it doesn't matter. It saves somewhere in a box so I can reference and retrieve it from it. I'll go back there and fix it up at some point in time. Never.\n\nBut, you know, that's how life\n\nChannel 0: Yeah.\n\nChannel 1: is. So\n\nChannel 0: You know?\n\nChannel 1: alright.\n\nChannel 0: Yeah.\n\nChannel 1: You're out of those?\n\nChannel 0: Yeah. I'm okay.\n\nChannel 1: Yeah.\n\nChannel 0: Stressed. I don't think I've shit right in weeks because stress, even though that's way too much information for you. Sorry.\n\nChannel 1: I was gonna eat lunch after this, but, you know, I'll put it back an hour or two.\n\nChannel 0: Yeah. It's fine.\n\nChannel 1: It's just like\n\nChannel 0: Yeah. I just I'm I'm living I'm living my best life, really.\n\nChannel 1: yeah. You're having\n\nChannel 0: Slowly\n\nChannel 1: time for yourself.\n\nChannel 0: but surely.\n\nChannel 1: You're trying\n\nChannel 0: No.\n\nChannel 1: to get time for yourself. Well, you're not\n\nChannel 0: No.\n\nChannel 1: being\n\nChannel 0: What's\n\nChannel 1: selfish.\n\nChannel 0: that?\n\nChannel 1: Gonna be a little\n\nChannel 0: Yeah.\n\nChannel 1: bit selfish.\n\nChannel 0: I who who does that? That's stupid. Don't do\n\nChannel 1: No.\n\nChannel 0: that.\n\nChannel 1: No. Because without you, you but the only your only limitation operating is your ability to operate. So that's you being able to operate. How do you operate? You don't.\n\nChannel 0: Yeah. I do.\n\nChannel 1: Therefore therefore, selfishness implied.\n\nChannel 0: Nah.\n\nChannel 1: Until I've been talking to AI about all fucking day with my curse of logic, I was just going around in circles about things.\n\nChannel 0: Yes.\n\nChannel 1: Anyway yeah.\n\nChannel 0: Yes.\n\nChannel 1: But no. I hope you hope you're trying to get some time for yourself and trying to do what you wanna do, you know, between\n\nChannel 0: How's\n\nChannel 1: the\n\nChannel 0: that\n\nChannel 1: the chaos of everything else.\n\nChannel 0: right. How's that gorgeous wife of\n\nChannel 1: She's good. She's good. She's she's nice and plump now.\n\nChannel 0: yours? I was gonna say, like, how far how far along are we? How fat are we looking?\n\nChannel 1: Hold on. I'll I'll talk. Yeah. She's pre do I say this in the ear shot, or do I not say it in the ear shot? Hold on.\n\nI'll I'll just check. I'll say\n\nChannel 0: Yes.\n\nChannel 1: it in a position in the apartment that I can just run away.\n\nChannel 0: Run if she decides to threaten with knives.\n\nChannel 1: Larissa wants to know how's your pregnancy going? Well, have you so you've been I wanna know how fat you are on a scale of one to 10. No. You've been putting me on a scale of potato or pregnant. Did you hear that?\n\nOne day, she just started looking like a potato, so I just started calling her potato. And she's grown out of most of her clothes, and things don't fit. And it's funny. A beak\n\nChannel 0: Yeah.\n\nChannel 1: up.\n\nChannel 0: Absolutely.\n\nChannel 1: So she's A beak up. She's pretending she has a beak up.\n\nChannel 0: So I'm gonna say that we're, like, solidly well into the second trimester if we are beer gutting because that would mean that we're fat enough to feel uncomfortable, but not, like, so fat that we can't see our toes or vagina anymore.\n\nChannel 1: The the seconds the seconds happened already. The\n\nChannel 0: Oh, fuck.\n\nChannel 1: how many\n\nChannel 0: Are\n\nChannel 1: weeks,\n\nChannel 0: we that\n\nChannel 1: Lauren?\n\nChannel 0: far along?\n\nChannel 1: Twenty twenty twenty two? Twenty two. But no one\n\nChannel 0: Oh,\n\nChannel 1: tells\n\nChannel 0: yeah?\n\nChannel 1: you about\n\nChannel 0: Yeah.\n\nChannel 1: how distracting\n\nChannel 0: So like\n\nChannel 1: it\n\nChannel 0: I said,\n\nChannel 1: is, like,\n\nChannel 0: we're\n\nChannel 1: making\n\nChannel 0: solidly\n\nChannel 1: your meeting.\n\nChannel 0: into the second\n\nChannel 1: So\n\nChannel 0: trimester.\n\nChannel 1: it's solid into it, and then he's also measuring, like, a week and a half ahead. So that's\n\nChannel 0: Oh,\n\nChannel 1: gonna be\n\nChannel 0: so\n\nChannel 1: fun.\n\nChannel 0: good.\n\nChannel 1: Baby. Yeah. Just big boys.\n\nChannel 0: What a fatty.\n\nChannel 1: I don't know where\n\nChannel 0: Yeah?\n\nChannel 1: you're going, where you got it from. I'm not that big compared to Lauren's brother and Lauren's family, but, yeah, it's interesting. She's gonna have fun.\n\nChannel 0: Yeah. It's okay. It's not a you job. It's a her job.\n\nChannel 1: She she just she just told me, she has, look. When, you know, I'm recovering, there's only one thing when I ask you I do. Go and get me the biggest plate of fucking sushi you can find and\n\nChannel 0: Absolutely.\n\nChannel 1: let me eat. Alright. Fair enough. And deli meat. And what?\n\nDeli meat. And deli meat. She wants deli meat. She wants salami and all that that sort of cuts.\n\nChannel 0: Here's a secret. When I was pregnant with my first, all I ate was salami, and he's a fucking genius. So\n\nChannel 1: Larissa goes, when she was pregnant with her first, all she ate was salami, and he's a genius. Yes.\n\nChannel 0: also\n\nChannel 1: There you go.\n\nChannel 0: also\n\nChannel 1: Don't worry\n\nChannel 0: ate\n\nChannel 1: about\n\nChannel 0: soft\n\nChannel 1: it. We'll just\n\nChannel 0: cheese.\n\nChannel 1: do it on the second one. We'll do it on the second one. The first one's already strict. The second one's not strict. I know you want another one after this.\n\nSo\n\nChannel 0: After after my second, I was in the hospital. I popped a popped a bottle of champagne with dinner. She was born at lunchtime, and by dinnertime, I was having a bottle of champagne\n\nChannel 1: fuck.\n\nChannel 0: with my dinner.\n\nChannel 1: Fully recovered. I'm back to normal. Done\n\nChannel 0: Oh,\n\nChannel 1: this\n\nChannel 0: fuck.\n\nChannel 1: since\n\nChannel 0: No.\n\nChannel 1: this\n\nChannel 0: I want\n\nChannel 1: third time.\n\nChannel 0: I was not re I was not recovered, but I wanted my bottle of champagne because I was alcohol deprived.\n\nChannel 1: You know what? Like, I've spoken to Lauren a a few times about this. Alright? I don't think men have any empathy because we actually physically do not have the ability to understand it, to actually physically go through it, and to see\n\nChannel 0: No.\n\nChannel 1: our change. And I'm only I'm only able to do that through watching the change in Lauren's body and being like, that's crazy. That's just my body did that for.\n\nChannel 0: Yeah.\n\nChannel 1: Just can't doesn't there's a big gap there. Like, there's no logic compute. It's weird.\n\nChannel 0: You you know the feeling you get when you get like, when you haven't been able to go and poop and, like, you feel that really uncomfortable back pain and cramping and you feel bloated?\n\nChannel 1: Yes.\n\nChannel 0: It's like that, but nine months worth.\n\nChannel 1: Yeah. All the time.\n\nChannel 0: Yeah.\n\nChannel 1: She's dealing with it pretty well, to be honest. She's regulating really well. I haven't been snapped at yet, so must be doing okay.\n\nChannel 0: Oh, it's because\n\nChannel 1: Yeah.\n\nChannel 0: she's\n\nChannel 1: It's\n\nChannel 0: all\n\nChannel 1: nice.\n\nChannel 0: full of love and light and\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: happiness.\n\nChannel 1: Let's hope.\n\nChannel 0: Do we do we have a name for the handsome little boy?\n\nChannel 1: Looks like it's gonna be Andrew.\n\nChannel 0: Nice.\n\nChannel 1: I I\n\nChannel 0: Strong.\n\nChannel 1: want I want I want Andrew, but then she's we we toyed with Noah for a bit, and then now she wants Noah. And I've gone, no. No. No. I've made my decision on it.\n\nLike you know?\n\nChannel 0: I\n\nChannel 1: And\n\nChannel 0: named\n\nChannel 1: she goes,\n\nChannel 0: the first\n\nChannel 1: no.\n\nChannel 0: one.\n\nChannel 1: No.\n\nChannel 0: You got\n\nChannel 1: Well,\n\nChannel 0: the second.\n\nChannel 1: well, we both we both agreed on Andrew. And then I mentioned Noah, and she's like, oh, I like it. The thing's gonna go to Andrew. And then now she's like, no. No.\n\nNo. No. Constantly at me. Noah Andrew. No.\n\nAnd then she goes, Noah Andrew. You would get your way too. You're so smart.\n\nChannel 0: Yeah?\n\nChannel 1: Well, there is probably like this. What did you say?\n\nChannel 0: I\n\nChannel 1: Does Louise like\n\nChannel 0: I\n\nChannel 1: it better?\n\nChannel 0: I\n\nChannel 1: What\n\nChannel 0: think I kinda\n\nChannel 1: don't answer\n\nChannel 0: like\n\nChannel 1: that.\n\nChannel 0: I think I kinda\n\nChannel 1: What\n\nChannel 0: like Andrew\n\nChannel 1: is\n\nChannel 0: Noah, to be honest,\n\nChannel 1: it?\n\nChannel 0: if I'm\n\nChannel 1: Oh,\n\nChannel 0: gonna if I'm\n\nChannel 1: Andrew\n\nChannel 0: really gonna,\n\nChannel 1: knows\n\nChannel 0: like,\n\nChannel 1: better. Oh,\n\nChannel 0: if\n\nChannel 1: fuck.\n\nChannel 0: I'm gonna\n\nChannel 1: She's\n\nChannel 0: really\n\nChannel 1: devastated.\n\nChannel 0: play the field. Sorry.\n\nChannel 1: I thought it was better. She's devastated. Thank you. There you\n\nChannel 0: It's\n\nChannel 1: go. So\n\nChannel 0: okay.\n\nChannel 1: I said that was that was\n\nChannel 0: Just\n\nChannel 1: my compromise, Lawrence.\n\nChannel 0: just\n\nChannel 1: I thought\n\nChannel 0: just\n\nChannel 1: we were\n\nChannel 0: be\n\nChannel 1: friends.\n\nChannel 0: like all of my family. And while your legal name might be your first name, all of my family go by their by their middle name, so it doesn't really matter.\n\nChannel 1: Oh, so will your family go by your their middle name as their surname?\n\nChannel 0: Yeah. As a as a as a known name. So, like, my\n\nChannel 1: As\n\nChannel 0: my\n\nChannel 1: their\n\nChannel 0: grandfather,\n\nChannel 1: no name. Right.\n\nChannel 0: yeah, my grandfather is\n\nChannel 1: So\n\nChannel 0: Andrew\n\nChannel 1: you like\n\nChannel 0: John.\n\nChannel 1: to know about?\n\nChannel 0: He has always been called John.\n\nChannel 1: John. Yeah. Right.\n\nChannel 0: Yep.\n\nChannel 1: I've heard I've like,\n\nChannel 0: Lucy\n\nChannel 1: I've I've\n\nChannel 0: Mary\n\nChannel 1: seen\n\nChannel 0: gets called\n\nChannel 1: that.\n\nChannel 0: Mary. Joan Merle gets called called Merle.\n\nChannel 1: My\n\nChannel 0: Can't\n\nChannel 1: mother\n\nChannel 0: remember\n\nChannel 1: my mother\n\nChannel 0: can't remember Knowles' first name, but gets called Knowles.\n\nChannel 1: you know what's funny? Because I've never like, I've I've heard of it, but I've only ever seen it once. The only person who ever seen it is my mother. My mother's name is Jennifer, but everyone calls it Gail. She uses\n\nChannel 0: Yep. Yep.\n\nChannel 1: Gail. Oh,\n\nChannel 0: Yep.\n\nChannel 1: weird. Interesting.\n\nChannel 0: Plenty\n\nChannel 1: Is\n\nChannel 0: plenty\n\nChannel 1: there\n\nChannel 0: of\n\nChannel 1: any\n\nChannel 0: people.\n\nChannel 1: any reason is there reason behind it or just tradition? Or\n\nChannel 0: I know for my grandfather, it was because his father's name was also Andrew, so he went by John. Can't\n\nChannel 1: Right. Differentiation.\n\nChannel 0: can't comment for the rest of the family, but it's just kinda what happened. They just preferred and or whatever, their middle names.\n\nChannel 1: Interesting. Like, it's\n\nChannel 0: Yeah.\n\nChannel 1: interesting because Lauren's Lauren's one's Amy. Lauren's Amy. Lauren Amy. And I think she wants to reuse that for or put something in. I don't know.\n\nI've I've been told that I have no choice. I need the second now. We haven't even had the fucking first, but I need to purchase a second. Okay? Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Not the first\n\nChannel 0: I\n\nChannel 1: wasn't\n\nChannel 0: was\n\nChannel 1: hard enough.\n\nChannel 0: I was on the delivery table with my daughter, and I literally looked at my husband and went, can we go again?\n\nChannel 1: Yeah. Wow. Okay.\n\nChannel 0: And he's like, I just watched you vomit for nine months. He's like, I also just watched you shit yourself. Can we just enjoy this one first?\n\nChannel 1: Yeah.\n\nChannel 0: She's\n\nChannel 1: Yeah.\n\nChannel 0: barely\n\nChannel 1: Please.\n\nChannel 0: a a\n\nChannel 1: Yeah.\n\nChannel 0: minute old. I was like,\n\nChannel 1: You're\n\nChannel 0: no.\n\nChannel 1: good. I\n\nChannel 0: No.\n\nChannel 1: I empathize with them. That's\n\nChannel 0: Let's\n\nChannel 1: my\n\nChannel 0: go\n\nChannel 1: position\n\nChannel 0: again.\n\nChannel 1: too. Guys, it's one more. Let's make more of this. More and more\n\nChannel 0: No.\n\nChannel 1: and more and more.\n\nChannel 0: It's just one.\n\nChannel 1: Sorry. Yep.\n\nChannel 0: Anyway, I have a huge favor. Can you try and get the call from the thirty first as a priority if you can\n\nChannel 1: Yep.\n\nChannel 0: push Daniel\n\nChannel 1: That's\n\nChannel 0: in that\n\nChannel 1: is that\n\nChannel 0: direction?\n\nChannel 1: what you need ASAP? Yeah. First.\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: what I need more so than the other like, I that I\n\nChannel 1: Alright.\n\nChannel 0: still need, but I'm not gonna ship bricks\n\nChannel 1: And\n\nChannel 0: that I don't\n\nChannel 1: and\n\nChannel 0: have.\n\nChannel 1: confirming that's not Jenna's call. That's your call. Yeah. Just to make sure. Because Jenna's call oh, no.\n\nIt was thirty first of today. Jenna's call is 26. Don't worry about it.\n\nChannel 0: Look. Dent are important. Mine more.\n\nChannel 1: Now I gotta get it well, thirty first of basically, I'll send him an email. Hey. Can I focus on this one as a priority to get back? I\n\nChannel 0: Yep.\n\nChannel 1: just need the recording, please. I'll put that in the email for you.\n\nChannel 0: It's only nine minutes,\n\nChannel 1: I'll\n\nChannel 0: but\n\nChannel 1: try. Look.\n\nChannel 0: it's\n\nChannel 1: I'm\n\nChannel 0: an\n\nChannel 1: gonna\n\nChannel 0: important\n\nChannel 1: I'll get\n\nChannel 0: nine\n\nChannel 1: look. Look.\n\nChannel 0: minutes.\n\nChannel 1: I'll I'll send him I'll send him an email. I'll give him a call. See what I can\n\nChannel 0: Yeah.\n\nChannel 1: do.\n\nChannel 0: Because\n\nChannel 1: Can't promise\n\nChannel 0: I've even\n\nChannel 1: anything. I'll try.\n\nChannel 0: I've even tried to look to see if it call comes up in the call log for that day, not, like, not mapping against the number or my number or anything like that, but it's not coming up anywhere.\n\nChannel 1: Yeah. But the other the other ones that we're seeing with this error are the ones that are showing this one. Okay. So that's 1143, another call sign issue, and then the that's the other one, 09:23 there from thirty first. Cool.\n\nChannel 0: Yeah.\n\nChannel 1: I I know what you want me to do. I know you need that recording from thirty first. Leave it with me. I will give him a call later tonight after I send him an email and ask her a big favor to get something sent through tonight. See what I can do.\n\nOh,\n\nChannel 0: I I\n\nChannel 1: I will\n\nChannel 0: appreciate\n\nChannel 1: try\n\nChannel 0: you.\n\nChannel 1: my best. No worries. I\n\nChannel 0: Thank\n\nChannel 1: will try\n\nChannel 0: you.\n\nChannel 1: my best. No problem. Talk to you soon.\n\nChannel 0: Good day. Bye.\n\nChannel 1: Have a lovely day. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.03552853316068649},{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.03482797369360924}],"sentiment":"neutral","sentiment_score":0.035178253427147865,"channel":1,"num_words":2,"start":1.12,"end":4.18},{"sentences":[{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.04529782384634018}],"sentiment":"neutral","sentiment_score":0.04529782384634018,"channel":0,"num_words":1,"start":4.88,"end":5.38},{"sentences":[{"text":"Hello?","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.0779777318239212},{"text":"How","start":7.7599998,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.2505912780761719}],"sentiment":"neutral","sentiment_score":0.16428450495004654,"channel":1,"num_words":2,"start":6.7999997,"end":7.9199996},{"sentences":[{"text":"How","start":7.7599998,"end":8.0,"sentiment":"neutral","sentiment_score":0.21017280220985413}],"sentiment":"neutral","sentiment_score":0.21017280220985413,"channel":0,"num_words":1,"start":7.7599998,"end":8.0},{"sentences":[{"text":"are","start":7.9199996,"end":8.08,"sentiment":"neutral","sentiment_score":0.22432009875774384}],"sentiment":"neutral","sentiment_score":0.22432009875774384,"channel":1,"num_words":1,"start":7.9199996,"end":8.08},{"sentences":[{"text":"are","start":8.0,"end":8.16,"sentiment":"neutral","sentiment_score":0.24778586626052856}],"sentiment":"neutral","sentiment_score":0.24778586626052856,"channel":0,"num_words":1,"start":8.0,"end":8.16},{"sentences":[{"text":"you?","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.24191170930862427}],"sentiment":"neutral","sentiment_score":0.24191170930862427,"channel":1,"num_words":1,"start":8.08,"end":8.58},{"sentences":[{"text":"you doing?","start":8.16,"end":8.74,"sentiment":"neutral","sentiment_score":0.15284543484449387}],"sentiment":"neutral","sentiment_score":0.15284543484449387,"channel":0,"num_words":2,"start":8.16,"end":8.74},{"sentences":[{"text":"Flat stick.","start":9.92,"end":10.74,"sentiment":"neutral","sentiment_score":-0.00950121134519577},{"text":"I've already logged your case with Daniel.","start":11.04,"end":12.82,"sentiment":"neutral","sentiment_score":0.03004198255283492},{"text":"I need to write back to you and let you know I did ask you kindly to give me snapshots, which I was halfway in the process of doing before another ticket came in.","start":13.625,"end":21.725,"sentiment":"neutral","sentiment_score":-0.02380830827443039}],"sentiment":"neutral","sentiment_score":-0.014376535491887913,"channel":1,"num_words":43,"start":9.92,"end":21.725},{"sentences":[{"text":"Didn't did I not send you a 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me.","start":883.72003,"end":884.60004,"sentiment":"neutral","sentiment_score":-0.03844652883708477},{"text":"I will give him a call later tonight after I send him an email and ask her a big favor to get something sent through tonight.","start":884.60004,"end":889.8629,"sentiment":"neutral","sentiment_score":0.28706273952355754},{"text":"See what I can do.","start":889.94293,"end":890.9029,"sentiment":"neutral","sentiment_score":0.21113246381282808}],"sentiment":"neutral","sentiment_score":0.15552568576245937,"channel":1,"num_words":53,"start":880.04004,"end":890.9029},{"sentences":[{"text":"Oh,","start":890.9029,"end":891.4029,"sentiment":"positive","sentiment_score":0.41734641790390015}],"sentiment":"positive","sentiment_score":0.41734641790390015,"channel":1,"num_words":1,"start":890.9029,"end":891.4029},{"sentences":[{"text":"I I","start":891.2529,"end":891.65295,"sentiment":"positive","sentiment_score":0.4624417722225189}],"sentiment":"positive","sentiment_score":0.4624417722225189,"channel":0,"num_words":2,"start":891.2529,"end":891.65295},{"sentences":[{"text":"I will","start":891.4629,"end":891.8629,"sentiment":"positive","sentiment_score":0.49781860411167145}],"sentiment":"positive","sentiment_score":0.49781860411167145,"channel":1,"num_words":2,"start":891.4629,"end":891.8629},{"sentences":[{"text":"appreciate","start":891.65295,"end":891.97296,"sentiment":"positive","sentiment_score":0.5882276296615601}],"sentiment":"positive","sentiment_score":0.5882276296615601,"channel":0,"num_words":1,"start":891.65295,"end":891.97296},{"sentences":[{"text":"try","start":891.8629,"end":892.1029,"sentiment":"positive","sentiment_score":0.5636347532272339}],"sentiment":"positive","sentiment_score":0.5636347532272339,"channel":1,"num_words":1,"start":891.8629,"end":892.1029},{"sentences":[{"text":"you.","start":891.97296,"end":892.47296,"sentiment":"positive","sentiment_score":0.45186442136764526}],"sentiment":"positive","sentiment_score":0.45186442136764526,"channel":0,"num_words":1,"start":891.97296,"end":892.47296},{"sentences":[{"text":"my best.","start":892.1029,"end":892.76294,"sentiment":"neutral","sentiment_score":0.28989118337631226},{"text":"No worries.","start":892.82294,"end":893.3029,"sentiment":"neutral","sentiment_score":0.2798006683588028},{"text":"I","start":893.3029,"end":893.38293,"sentiment":"neutral","sentiment_score":0.3148980736732483}],"sentiment":"neutral","sentiment_score":0.2908563554286957,"channel":1,"num_words":5,"start":892.1029,"end":893.38293},{"sentences":[{"text":"Thank","start":893.33295,"end":893.65295,"sentiment":"positive","sentiment_score":0.5831599831581116}],"sentiment":"positive","sentiment_score":0.5831599831581116,"channel":0,"num_words":1,"start":893.33295,"end":893.65295},{"sentences":[{"text":"will try","start":893.38293,"end":893.7829,"sentiment":"positive","sentiment_score":0.5144397914409637}],"sentiment":"positive","sentiment_score":0.5144397914409637,"channel":1,"num_words":2,"start":893.38293,"end":893.7829},{"sentences":[{"text":"you.","start":893.65295,"end":894.15295,"sentiment":"positive","sentiment_score":0.460945188999176}],"sentiment":"positive","sentiment_score":0.460945188999176,"channel":0,"num_words":1,"start":893.65295,"end":894.15295},{"sentences":[{"text":"my best.","start":893.7829,"end":894.5229,"sentiment":"neutral","sentiment_score":0.32424861192703247},{"text":"No problem.","start":894.6629,"end":895.2229,"sentiment":"positive","sentiment_score":0.41765332221984863},{"text":"Talk to you soon.","start":895.2229,"end":896.1229,"sentiment":"positive","sentiment_score":0.450223371386528}],"sentiment":"positive","sentiment_score":0.4105871692299843,"channel":1,"num_words":8,"start":893.7829,"end":896.1229},{"sentences":[{"text":"Good day.","start":896.3729,"end":897.1129,"sentiment":"positive","sentiment_score":0.6544680595397949},{"text":"Bye.","start":897.1729,"end":897.6729,"sentiment":"positive","sentiment_score":0.4895523488521576}],"sentiment":"positive","sentiment_score":0.5994961559772491,"channel":0,"num_words":3,"start":896.3729,"end":897.6729},{"sentences":[{"text":"Have a lovely day.","start":897.38293,"end":898.5029,"sentiment":"positive","sentiment_score":0.7182750850915909},{"text":"Bye.","start":898.5029,"end":899.0029,"sentiment":"positive","sentiment_score":0.3848799467086792}],"sentiment":"positive","sentiment_score":0.6515960574150086,"channel":1,"num_words":5,"start":897.38293,"end":899.0029},{"sentences":[{"text":"Bye.","start":899.4129,"end":899.9129,"sentiment":"neutral","sentiment_score":-0.12242491543293}],"sentiment":"neutral","sentiment_score":-0.12242491543293,"channel":0,"num_words":1,"start":899.4129,"end":899.9129}]},"summary":{"result":"success","short":"The customer is experiencing issues transferring calls and troubleshooting. The agent explains that the transfer call is occurring on the customer's side and requires call recording. The conversation ends with the customer expressing frustration with their current job and the importance of not taking time off for personal reasons. They also discuss issues with a customer's partner, including discomfort, bloating, and their desire for a new partner. The speaker requests a call from the customer's partner to discuss a call sign issue and a recording from the previous day. They also ask the customer to send a recording to their email."},"intents":{"segments":[{"text":"I've already logged your case with Daniel. I need to write back to you and let you know I did ask you kindly to give me snapshots, which I was halfway in the process of doing before another ticket came in.","start_word":13,"end_word":53,"intents":[{"intent":"Provide snapshots","confidence_score":0.08514416}]},{"text":"That's the time stamp? That's Yeah.","start_word":303,"end_word":308,"intents":[{"intent":"Confirm time stamp","confidence_score":0.029916342}]},{"text":"Change it or just email it in the same email? Email Same chain.","start_word":362,"end_word":374,"intents":[{"intent":"Request assistance with email","confidence_score":0.0045662774}]},{"text":"Can can I find I need recording? it I need to get it from I need to get it from him. I need to get from him, so I need the the calls. But I'll give him a call this afternoon and go, hey. Can I just get the recording for these three? Yeah.","start_word":908,"end_word":961,"intents":[{"intent":"Provide call recording","confidence_score":0.0053437874}]},{"text":"The the problem is is the worst timing ever. He hasn't come to Australia. He immigrated The States. He's been living over there for three years now, three and a half years. He just Yeah. came to Australia. I met him for the first time after working with him for six years last week, and he's trying to enjoy a holiday in Melbourne with his parents and the older people.","start_word":975,"end_word":1044,"intents":[{"intent":"Help customer resolve timing issue","confidence_score":0.0002154799}]},{"text":"So I've been trying Unacceptable. not to bug him. I've been trying not to bug him, but I will give him a call tonight and say, hey. I know you saw an order. I know everyone needs a break, but we need to have a look at this. So Yeah.","start_word":1046,"end_word":1095,"intents":[{"intent":"Discussing unacceptable situation","confidence_score":0.00013292763}]},{"text":"I know everyone needs a break, but we need to have a look at this. So Yeah.","start_word":1078,"end_word":1094,"intents":[{"intent":"Giving a break","confidence_score":0.00010026485}]},{"text":"No. No. I'll Thanks. have a chat I'll have a chat to him. I'll see what I can do. I can't make any promises around time line, but I'll try to apply some urgency for you. That'd be great. Thank you, darling.","start_word":1131,"end_word":1172,"intents":[{"intent":"Expressing frustration and willingness to review situation","confidence_score":2.2034301e-10}]},{"text":"I can't make any promises around time line, but I'll try to apply some urgency for you. That'd be great.","start_word":1150,"end_word":1169,"intents":[{"intent":"Applying urgency","confidence_score":0.15918316}]},{"text":"I need I need them for for for things, and I hope I can remember. Yeah.","start_word":1190,"end_word":1205,"intents":[{"intent":"Expressing preference for storage","confidence_score":0.0000014875378}]},{"text":"I'll I'll do that with GitHub now. I just gotta put everything in GitHub and go throw Yeah.","start_word":1275,"end_word":1292,"intents":[{"intent":"Suggesting GitHub sharing","confidence_score":0.000036754147}]},{"text":"It saves somewhere in a box so I can reference and retrieve it from it. I'll go back there and fix it up at some point in time.","start_word":1313,"end_word":1340,"intents":[{"intent":"Discussing data retrieval","confidence_score":0.004752379}]},{"text":"I've made my decision on it. Like you know?","start_word":2379,"end_word":2387,"intents":[{"intent":"Decide","confidence_score":0.004026697}]},{"text":"Plenty Is plenty there of any people. any reason is there reason behind it or just tradition? Or I know for my grandfather, it was because his father's name was also Andrew, so he went by John. Can't Right.","start_word":2725,"end_word":2763,"intents":[{"intent":"Find purpose","confidence_score":0.00032971243}]},{"text":"confirming that's not Jenna's call. That's your call.","start_word":3027,"end_word":3034,"intents":[{"intent":"Confirm call","confidence_score":0.47161028},{"intent":"Confirm call","confidence_score":0.035344332}]},{"text":"Now I gotta get it well, thirty first of basically, I'll send him an email. Hey.","start_word":3065,"end_word":3080,"intents":[{"intent":"Send email","confidence_score":0.0621706}]},{"text":"just need the recording, please. I'll put that in the email for you. It's only nine minutes, I'll but try.","start_word":3095,"end_word":3114,"intents":[{"intent":"Record conversation","confidence_score":0.0000050373505}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hello? How How are are you? you doing? Flat stick. I've already logged your case with Daniel. I need to write back to you and let you know I did ask you kindly to give me snapshots, which I was halfway in the process of doing before another ticket came in. Didn't did I not send you a snapshot? No. I need to get have you got your ring at all after? Yeah. You're in front of your machine? Yeah. Yeah. If you are in front of your machine, click on the call that came through. It would probably show the probably, I've seen an issue from Jenna this week where the same thing has happened, And, basically, a call has been transferred from someone to an adviser, and then it gets it doesn't get attached to the same call journey.","start_word":0,"end_word":143,"sentiment":"neutral","sentiment_score":-0.09838206321001051},{"text":"It gets split and looks as a transferred call, which is, for some reason, not searchable in call logs.","start_word":144,"end_word":162,"sentiment":"negative","sentiment_score":-0.3913390934467316},{"text":"Yeah. Right. So what I need to do to go back and determine it is to have a look at the what is actually on the client dialer, so what's on your app, because it will show the transfer call coming in. It will show the time that occurred as well as the duration that occurred for. Mhmm. So Yes. if you open your Ringotal app and And you go click to calls. on go calls, yep, if you click Yep. on the calls, if they're all stacked together, if you click on the numbers, it'll actually show you in the right hand pane every time you call that number or every engagement you've had with that number. Yep. I'm looking at it says one. Come incoming call from 1. One. Correct. And that was and just confirm for me. That's the time stamp? That's Yeah. showing That's the the correct time stamp and yeah. the It's correct showing the correct correct transfer time frame. duration? Yes. Yeah.","start_word":163,"end_word":330,"sentiment":"neutral","sentiment_score":0.05134928226470947},{"text":"Perfect.","start_word":331,"end_word":331,"sentiment":"positive","sentiment_score":0.4790799021720886},{"text":"Okay. Can you send me exactly that in just a snapshot? You don't need to explain anything. Send it straight through blinds me while we're on the phone.","start_word":332,"end_word":359,"sentiment":"neutral","sentiment_score":0.06260667142591306},{"text":"Cool.","start_word":360,"end_word":360,"sentiment":"positive","sentiment_score":0.46814799308776855},{"text":"Yep. Change it or just email it in the same email? Email Same chain. email. Email. Email change.","start_word":361,"end_word":378,"sentiment":"neutral","sentiment_score":0.06934206932783127},{"text":"Email Perfect.","start_word":379,"end_word":380,"sentiment":"positive","sentiment_score":0.33382314443588257},{"text":"chain. Yep. Keep it I all in the email chain. Because I'll have just a flag this with Daniel as well and said, hey. This is now the second one I've seen from this to this week. So let's get I across it. have a second I have a second issue. I'm trying What's to find the a other call from issue? call from Monday. Same thing. Transfer to me. No idea where it went, but I'm assuming it's the call up in that same email in that same one chain thing. What do you what do you mean when next what do you mean when call up? So I have the same issue Monday. That with a Try with to a thing that you can't find, and with it's the showing yeah. you yep. Okay. So it's showing it's showing that one transferring I from one to this. Right? This is the issue that I'm seeing. One could be think a system so. extension. Right? Because it's Yep. not extension that I've mapped. So Yep. it's something at the underlying level that's doing this, and it's got something to do with the way transfer or transfer is occurring. It's not nothing to do with staff, nothing to do with process. It's on my side or on Daniel's Yeah. side. So I'll let him deal with it. Can you do Okay. me a favor and just verify that that second record is the same? I think it is. Yes. You know, I just check now quickly. Just correlate it, make sure it's 100%. Because you always you will fact you'll fact check me on it. Probably. No. He he will. He will. Yeah. He has to. It's his job, and my job is to report. And I'll give you guys his job is to say, hey. Is Yes. this a It real will. problem? It is You it is know? the But exact same. yeah. No. I can I can see it? I listened to the call. I heard Whitlam speaking to the customer. I heard him transferring, and then the call recording ends with nothing. And I know the call was in a on hold state because I could hear the the on hold music. Yep. So if the call is on a on hold state, it shouldn't hang up on itself, number one, from system side. And then number two, the only way it can be picked up or transferred is if we inject a new call, which is what we do with you guys, transcribing when we transfer from someone to advisers. Yeah. So that's it. And then so I've got yeah. I'm sending it to you now, and I've Yep. got another And call, the new same one issue, there? Okay. and it's Fantastic.","start_word":381,"end_word":848,"sentiment":"neutral","sentiment_score":-0.023625148571709283},{"text":"underneath. Thank you. That's perfect. That gives me everything a trail and forward it along.","start_word":849,"end_word":863,"sentiment":"positive","sentiment_score":0.5084893703460693},{"text":"That's one, two, three calls now. So it gives me a bit of pressure. I can put it in to say, hey. We need to get this looked at and sorted out. Yeah. Leave it with me. How I find No. That's fine. recording? Can can I find I need recording? it I need to get it from I need to get it from him. I need to get from him, so I need the the calls. But I'll give him a call this afternoon and go, hey. Can I just get the recording for these three? Yeah. Perfect. Perfect. Thank Okay.","start_word":864,"end_word":965,"sentiment":"neutral","sentiment_score":-0.00963960774242878},{"text":"you, I'm my love. happy to help you out.","start_word":966,"end_word":974,"sentiment":"positive","sentiment_score":0.49174344539642334},{"text":"The the problem is is the worst timing ever.","start_word":975,"end_word":983,"sentiment":"negative","sentiment_score":-0.399929016828537},{"text":"He hasn't come to Australia. He immigrated The States. He's been living over there for three years now, three and a half years. He just Yeah. came to Australia. I met him for the first time after working with him for six years last week, and he's trying to enjoy a holiday in Melbourne with his parents and the older people. So I've been trying Unacceptable. not to bug him. I've been trying not to bug him, but I will give him a call tonight and say, hey. I know you saw an order. I know everyone needs a break, but we need to have a look at this. So Yeah. just I wanted to explain that to you so you understand the circumstances of, you know, people are in transit and flight, and he's also he's to make it matters worse, he's flying out tomorrow. Unacceptable. No. No. I'll Thanks. have a chat I'll have a chat to him. I'll see what I can do. I can't make any promises around time line, but I'll try to apply some urgency for you.","start_word":984,"end_word":1166,"sentiment":"neutral","sentiment_score":-0.09242527062694232},{"text":"That'd be great. Thank you, darling.","start_word":1167,"end_word":1172,"sentiment":"positive","sentiment_score":0.5792866945266724},{"text":"No. No worries. You wanna get their plans done or something, I assume. Yeah. And and Yeah. I need I need them for for for things, and I hope I can remember. Yeah. Okay. Because gift of the gab, not gift of the brain. No. But yeah. I mean, look. This is the whole thing that it's meant to do, just take this off for you guys so that that's you can focus on the next task instead of retaining this last three customer loads of data that you've, you know, discussed with people. So don't Yeah. worry. I understand the same. I'll I'll do that with GitHub now. I just gotta put everything in GitHub and go throw Yeah.","start_word":1173,"end_word":1292,"sentiment":"neutral","sentiment_score":0.004903172608464956},{"text":"it at it, and then it's all a fucking mess in the corner.","start_word":1293,"end_word":1305,"sentiment":"negative","sentiment_score":-0.3938506841659546},{"text":"And then I'm like, it doesn't matter. It saves somewhere in a box so I can reference and retrieve it from it. I'll go back there and fix it up at some point in time. Never. But, you know, that's how life Yeah. is. So You know? alright. Yeah. You're out of those? Yeah. I'm okay. Yeah. Stressed.","start_word":1306,"end_word":1363,"sentiment":"neutral","sentiment_score":-0.0891323909163475},{"text":"I don't think I've shit right in weeks because stress, even though that's way too much information for you.","start_word":1364,"end_word":1382,"sentiment":"negative","sentiment_score":-0.3818207383155823},{"text":"Sorry. I was gonna eat lunch after this, but, you know, I'll put it back an hour or two. Yeah. It's fine. It's just like Yeah. I just I'm I'm living I'm living my best life, really. yeah. You're having Slowly time for yourself. but surely. You're trying No. to get time for yourself. Well, you're not No. being What's selfish. that? Gonna be a little Yeah. bit selfish. I who who does that?","start_word":1383,"end_word":1456,"sentiment":"neutral","sentiment_score":-0.0066924006678164005},{"text":"That's stupid. Don't do that.","start_word":1457,"end_word":1461,"sentiment":"negative","sentiment_score":-0.44201549887657166},{"text":"No. No. Because without you, you but the only your only limitation operating is your ability to operate. So that's you being able to operate. How do you operate? You don't. Yeah. I do. Therefore therefore, selfishness implied. Nah. Until I've been talking to AI about all fucking day with my curse of logic, I was just going around in circles about things. Yes. Anyway yeah. Yes. But no. I hope you hope you're trying to get some time for yourself and trying to do what you wanna do, you know, between How's the that the chaos of everything else. right.","start_word":1462,"end_word":1562,"sentiment":"neutral","sentiment_score":-0.1325044184923172},{"text":"How's that gorgeous wife of She's good. She's good. She's she's nice and plump now.","start_word":1563,"end_word":1577,"sentiment":"positive","sentiment_score":0.4688415825366974},{"text":"yours? I was gonna say, like, how far how far along are we? How fat are we looking? Hold on. I'll I'll talk. Yeah. She's pre do I say this in the ear shot, or do I not say it in the ear shot? Hold on. I'll I'll just check. I'll say Yes. it in a position in the apartment that I can just run away. Run if she decides to threaten with knives. Larissa wants to know how's your pregnancy going? Well, have you so you've been I wanna know how fat you are on a scale of one to 10. No. You've been putting me on a scale of potato or pregnant. Did you hear that? One day, she just started looking like a potato, so I just started calling her potato.","start_word":1578,"end_word":1711,"sentiment":"neutral","sentiment_score":-0.06669304403128909},{"text":"And she's grown out of most of her clothes, and things don't fit.","start_word":1712,"end_word":1724,"sentiment":"negative","sentiment_score":-0.44765663146972656},{"text":"And it's funny. A beak Yeah. up. Absolutely. So she's A beak up. She's pretending she has a beak up. So I'm gonna say that we're, like, solidly well into the second trimester if we are beer gutting because that would mean that we're fat enough to feel uncomfortable, but not, like, so fat that we can't see our toes or vagina anymore. The the seconds the seconds happened already.","start_word":1725,"end_word":1794,"sentiment":"neutral","sentiment_score":-0.21563923358917236},{"text":"The Oh, fuck.","start_word":1795,"end_word":1797,"sentiment":"negative","sentiment_score":-0.401220828294754},{"text":"how many Are weeks, we that Lauren? far along? Twenty twenty twenty two? Twenty two. But no one Oh, tells yeah? you about Yeah. how distracting So like it I said, is, like, we're making solidly your meeting. into the second So trimester. it's solid into it, and then he's also measuring, like, a week and a half ahead. So that's Oh, gonna be so fun. good. Baby. Yeah. Just big boys. What a fatty. I don't know where Yeah? you're going, where you got it from. I'm not that big compared to Lauren's brother and Lauren's family, but, yeah, it's interesting. She's gonna have fun. Yeah. It's okay. It's not a you job. It's a her job. She she just she just told me, she has, look. When, you know, I'm recovering, there's only one thing when I ask you I do.","start_word":1798,"end_word":1940,"sentiment":"neutral","sentiment_score":-0.04511319100856781},{"text":"Go and get me the biggest plate of fucking sushi you can find and Absolutely.","start_word":1941,"end_word":1955,"sentiment":"negative","sentiment_score":-0.4273432791233063},{"text":"let me eat. Alright. Fair enough. And deli meat. And what? Deli meat. And deli meat. She wants deli meat. She wants salami and all that that sort of cuts. Here's a secret.","start_word":1956,"end_word":1988,"sentiment":"neutral","sentiment_score":-0.03170057758688927},{"text":"When I was pregnant with my first, all I ate was salami, and he's a fucking genius.","start_word":1989,"end_word":2005,"sentiment":"negative","sentiment_score":-0.6415265202522278},{"text":"So Larissa goes, when she was pregnant with her first, all she ate was salami, and he's a genius. Yes. also There you go. also Don't worry ate about soft it. We'll just cheese. do it on the second one. We'll do it on the second one. The first one's already strict. The second one's not strict. I know you want another one after this. So After after my second, I was in the hospital. I popped a popped a bottle of champagne with dinner. She was born at lunchtime, and by dinnertime, I was having a bottle of champagne fuck. with my dinner. Fully recovered. I'm back to normal.","start_word":2006,"end_word":2115,"sentiment":"neutral","sentiment_score":-0.1229417249560356},{"text":"Done Oh, this fuck. since No. this I want third time. I was not re I was not recovered, but I wanted my bottle of champagne because I was alcohol deprived.","start_word":2116,"end_word":2146,"sentiment":"negative","sentiment_score":-0.3906093835830689},{"text":"You know what? Like, I've spoken to Lauren a a few times about this. Alright?","start_word":2147,"end_word":2161,"sentiment":"neutral","sentiment_score":-0.2629179358482361},{"text":"I don't think men have any empathy because we actually physically do not have the ability to understand it, to actually physically go through it, and to see No. our change. And I'm only I'm only able to do that through watching the change in Lauren's body and being like, that's crazy. That's just my body did that for.","start_word":2162,"end_word":2220,"sentiment":"negative","sentiment_score":-0.4396257996559143},{"text":"Yeah. Just can't doesn't there's a big gap there.","start_word":2221,"end_word":2229,"sentiment":"neutral","sentiment_score":-0.30745089054107666},{"text":"Like, there's no logic compute. It's weird. You you know the feeling you get when you get like, when you haven't been able to go and poop and, like, you feel that really uncomfortable back pain and cramping and you feel bloated?","start_word":2230,"end_word":2271,"sentiment":"negative","sentiment_score":-0.374198853969574},{"text":"Yes. It's like that, but nine months worth. Yeah. All the time. Yeah. She's dealing with it pretty well, to be honest. She's regulating really well. I haven't been snapped at yet, so must be doing okay. Oh, it's because Yeah.","start_word":2272,"end_word":2312,"sentiment":"neutral","sentiment_score":-0.07722829282283783},{"text":"she's It's all nice. full of love and light and Yeah. Yeah. happiness.","start_word":2313,"end_word":2325,"sentiment":"positive","sentiment_score":0.5547268390655518},{"text":"Let's hope. Do we do we have a name for the handsome little boy? Looks like it's gonna be Andrew.","start_word":2326,"end_word":2345,"sentiment":"neutral","sentiment_score":0.14759400486946106},{"text":"Nice.","start_word":2346,"end_word":2346,"sentiment":"positive","sentiment_score":0.4005049765110016},{"text":"I I Strong. want I want I want Andrew, but then she's we we toyed with Noah for a bit, and then now she wants Noah. And I've gone, no. No. No. I've made my decision on it. Like you know? I And named she goes, the first no. one. No. You got Well, the second. well, we both we both agreed on Andrew. And then I mentioned Noah, and she's like, oh, I like it. The thing's gonna go to Andrew. And then now she's like, no. No. No. No. Constantly at me. Noah Andrew. No. And then she goes, Noah Andrew. You would get your way too.","start_word":2347,"end_word":2455,"sentiment":"neutral","sentiment_score":0.01849411427974701},{"text":"You're so smart.","start_word":2456,"end_word":2458,"sentiment":"positive","sentiment_score":0.3416041135787964},{"text":"Yeah? Well, there is probably like this. What did you say? I Does Louise like I it better? I What think I kinda don't answer like that. I think I kinda What like Andrew is Noah, to be honest, it? if I'm Oh, gonna if I'm Andrew really gonna, knows like, better. Oh, if fuck. I'm gonna She's really devastated. play the field. Sorry. I thought it was better. She's devastated. Thank you. There you It's go. So okay. I said that was that was Just my compromise, Lawrence. just I thought just we were be friends. like all of my family. And while your legal name might be your first name, all of my family go by their by their middle name, so it doesn't really matter. Oh, so will your family go by your their middle name as their surname? Yeah. As a as a as a known name. So, like, my As my their grandfather, no name. Right. yeah, my grandfather is So Andrew you like John. to know about? He has always been called John. John. Yeah. Right. Yep. I've heard I've like, Lucy I've I've Mary seen gets called that. Mary. Joan Merle gets called called Merle. My Can't mother remember my mother can't remember Knowles' first name, but gets called Knowles. you know what's funny? Because I've never like, I've I've heard of it, but I've only ever seen it once. The only person who ever seen it is my mother. My mother's name is Jennifer, but everyone calls it Gail. She uses Yep. Yep. Gail. Oh, Yep. weird. Interesting. Plenty Is plenty there of any people. any reason is there reason behind it or just tradition? Or I know for my grandfather, it was because his father's name was also Andrew, so he went by John. Can't Right. Differentiation. can't comment for the rest of the family, but it's just kinda what happened. They just preferred and or whatever, their middle names. Interesting. Like, it's Yeah. interesting because Lauren's Lauren's one's Amy. Lauren's Amy. Lauren Amy. And I think she wants to reuse that for or put something in. I don't know. I've I've been told that I have no choice. I need the second now. We haven't even had the fucking first, but I need to purchase a second. Okay? Yeah. Yep. Not the first I wasn't was hard enough. I was on the delivery table with my daughter, and I literally looked at my husband and went, can we go again? Yeah. Wow. Okay. And he's like, I just watched you vomit for nine months. He's like, I also just watched you shit yourself. Can we just enjoy this one first? Yeah. She's Yeah. barely Please. a a Yeah. minute old.","start_word":2459,"end_word":2918,"sentiment":"neutral","sentiment_score":-0.06568617303248332},{"text":"I was like, You're no.","start_word":2919,"end_word":2923,"sentiment":"negative","sentiment_score":-0.35171404480934143},{"text":"good. I No. I empathize with them. That's Let's my go position again. too. Guys, it's one more. Let's make more of this. More and more No. and more and more. It's just one. Sorry. Yep.","start_word":2924,"end_word":2959,"sentiment":"neutral","sentiment_score":-0.09445998817682266},{"text":"Anyway, I have a huge favor.","start_word":2960,"end_word":2965,"sentiment":"positive","sentiment_score":0.4416212141513825},{"text":"Can you try and get the call from the thirty first as a priority if you can Yep. push Daniel That's in that is that direction? what you need ASAP? Yeah. First. That's Okay. what I need more so than the other like, I that I Alright. still need, but I'm not gonna ship bricks And that I don't and have. confirming that's not Jenna's call. That's your call. Yeah. Just to make sure. Because Jenna's call oh, no. It was thirty first of today. Jenna's call is 26. Don't worry about it. Look. Dent are important. Mine more. Now I gotta get it well, thirty first of basically, I'll send him an email. Hey. Can I focus on this one as a priority to get back? I Yep. just need the recording, please. I'll put that in the email for you. It's only nine minutes, I'll but try. Look. it's I'm an gonna important I'll get nine look. Look. minutes. I'll I'll send him I'll send him an email. I'll give him a call. See what I can Yeah. do.","start_word":2966,"end_word":3146,"sentiment":"neutral","sentiment_score":0.020318884402513504},{"text":"Because Can't promise I've even anything.","start_word":3147,"end_word":3152,"sentiment":"negative","sentiment_score":-0.3730507791042328},{"text":"I'll try. I've even tried to look to see if it call comes up in the call log for that day, not, like, not mapping against the number or my number or anything like that, but it's not coming up anywhere. Yeah. But the other the other ones that we're seeing with this error are the ones that are showing this one. Okay. So that's 1143, another call sign issue, and then the that's the other one, 09:23 there from thirty first. Cool. Yeah. I I know what you want me to do. I know you need that recording from thirty first. Leave it with me. I will give him a call later tonight after I send him an email and ask her a big favor to get something sent through tonight. See what I can do.","start_word":3153,"end_word":3289,"sentiment":"neutral","sentiment_score":-0.049606140077549175},{"text":"Oh, I I I will appreciate try you.","start_word":3290,"end_word":3297,"sentiment":"positive","sentiment_score":0.4810805022716522},{"text":"my best. No worries.","start_word":3298,"end_word":3301,"sentiment":"neutral","sentiment_score":0.2983713150024414},{"text":"I Thank will try you. my best. No problem. Talk to you soon. Good day. Bye. Have a lovely day. Bye.","start_word":3302,"end_word":3322,"sentiment":"positive","sentiment_score":0.5058835744857788},{"text":"Bye.","start_word":3323,"end_word":3323,"sentiment":"neutral","sentiment_score":0.22216755151748657}],"average":{"sentiment":"neutral","sentiment_score":-0.057287715683501335}}}}