{"metadata":{"transaction_key":"deprecated","request_id":"01a0e5a3-07be-7890-a2ed-fe15c502b59a","sha256":"ceccabc78408573a6481146bba2d497e5dfbbda43fb810288a45ac337ce35281","created":"2026-09-28T01:31:04.370Z","duration":200.08794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":821,"output_tokens":82},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":910,"output_tokens":912},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":910,"output_tokens":126}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. This is Maddie speaking. Good. Thanks. How are you? Yeah. But you're Yep. Yep. Yes. Yep. Good question. Yeah. Yeah. Okay. Yeah. But they should also yeah. Okay. Yeah. Okay. Yep. Yeah. Authority. Yep. Yes. Okay. Okay. So yeah. Because it is in that SEO. Alright. Yep. Yeah. Yeah. No. I was surprised as well when they sent that reply. Yep. Yeah. True. Yeah. Okay. Okay. That makes sense because we've had a lot of issues recently. Yeah. Yep. Yeah. Okay. Yeah. Yep. Yep. Okay. Well, sorry to bother you then. I'll get back to Melbourne Water. Yes. Alex. Yes. Yeah. Okay. Good to know. Well, pass the feedback on. Yeah. Yeah. Okay. Perfect. Well, thank you for calling me. Appreciate it. Alright. Talk to you soon. Thank you. Bye.","confidence":0.99194336,"words":[{"word":"hello","start":1.8399999,"end":2.1599998,"confidence":0.8232422,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04397059231996536},{"word":"this","start":2.1599998,"end":2.32,"confidence":0.97265625,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.053784824907779694},{"word":"is","start":2.32,"end":2.48,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04375262558460235},{"word":"maddie","start":2.48,"end":2.72,"confidence":0.9506836,"punctuated_word":"Maddie","sentiment":"neutral","sentiment_score":0.05378279089927673},{"word":"speaking","start":2.72,"end":3.22,"confidence":0.99658203,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.044735975563526154},{"word":"good","start":8.16,"end":8.4,"confidence":0.7125244,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.604743242263794},{"word":"thanks","start":8.4,"end":8.639999,"confidence":0.9797363,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6221808791160583},{"word":"how","start":8.639999,"end":8.8,"confidence":0.99609375,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.34334900975227356},{"word":"are","start":8.8,"end":8.96,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.26789548993110657},{"word":"you","start":8.96,"end":9.46,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3722109794616699},{"word":"yeah","start":14.719999,"end":15.2,"confidence":0.9477539,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0298851877450943},{"word":"but","start":15.2,"end":15.44,"confidence":0.38720703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.016175270080566406},{"word":"you're","start":15.44,"end":15.679999,"confidence":0.51013184,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.014416026882827282},{"word":"yep","start":15.759999,"end":15.975,"confidence":0.91625977,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.019728966057300568},{"word":"yep","start":17.575,"end":18.075,"confidence":0.8737793,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02544577233493328},{"word":"yes","start":27.015,"end":27.175,"confidence":0.76123047,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.012965970672667028},{"word":"yep","start":27.175,"end":27.675,"confidence":0.78344727,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.010632507503032684},{"word":"good","start":34.63,"end":34.87,"confidence":0.60791016,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":-0.024376913905143734},{"word":"question","start":34.87,"end":35.37,"confidence":0.9970703,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":-0.004635334014892578},{"word":"yeah","start":42.15,"end":42.65,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015845103189349174},{"word":"yeah","start":42.865,"end":43.185,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04488007724285126},{"word":"okay","start":43.185,"end":43.685,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07947768270969391},{"word":"yeah","start":45.825,"end":46.325,"confidence":0.76538086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020796041935682297},{"word":"but","start":47.425003,"end":47.665,"confidence":0.9428711,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.018198009580373764},{"word":"they","start":47.665,"end":47.825,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.010745923966169356},{"word":"should","start":47.825,"end":48.145,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.04363439232110977},{"word":"also","start":48.145,"end":48.385002,"confidence":0.9902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04966888576745987},{"word":"yeah","start":53.345,"end":53.665,"confidence":0.8754883,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.004017840139567852},{"word":"okay","start":53.665,"end":54.165,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.017666101455688477},{"word":"yeah","start":61.36,"end":61.68,"confidence":0.78515625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07564140111207962},{"word":"okay","start":61.68,"end":62.18,"confidence":0.74108887,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06986500322818756},{"word":"yep","start":66.72,"end":67.2,"confidence":0.904541,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.04339377209544182},{"word":"yeah","start":67.2,"end":67.7,"confidence":0.97094727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.041139788925647736},{"word":"authority","start":68.205,"end":68.705,"confidence":0.98168945,"punctuated_word":"Authority.","sentiment":"neutral","sentiment_score":-0.06560248881578445},{"word":"yep","start":71.485,"end":71.985,"confidence":0.98950195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.08646179735660553},{"word":"yes","start":73.564995,"end":74.064995,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.03503880649805069},{"word":"okay","start":82.51,"end":82.75,"confidence":0.9519043,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01169597078114748},{"word":"okay","start":82.75,"end":83.229996,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011173746548593044},{"word":"so","start":83.229996,"end":83.35,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.013386433012783527},{"word":"yeah","start":83.47,"end":83.71,"confidence":0.9946289,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.007547094486653805},{"word":"because","start":83.71,"end":83.95,"confidence":0.99609375,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.008078633807599545},{"word":"it","start":83.95,"end":84.11,"confidence":0.9506836,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.006961011327803135},{"word":"is","start":84.11,"end":84.189995,"confidence":0.68115234,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.011005241423845291},{"word":"in","start":84.189995,"end":84.35,"confidence":0.92578125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.002918710932135582},{"word":"that","start":84.35,"end":84.59,"confidence":0.9375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0003311857581138611},{"word":"seo","start":84.59,"end":85.09,"confidence":0.7578125,"punctuated_word":"SEO.","sentiment":"neutral","sentiment_score":0.0012774551287293434},{"word":"alright","start":86.03,"end":86.53,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.005595286376774311},{"word":"yep","start":91.63,"end":92.13,"confidence":0.9951172,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.018491066992282867},{"word":"yeah","start":96.284996,"end":96.604996,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01115247793495655},{"word":"yeah","start":96.604996,"end":97.085,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013661377131938934},{"word":"no","start":97.085,"end":97.485,"confidence":0.88549805,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1066274344921112},{"word":"i","start":97.485,"end":97.645,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14625467360019684},{"word":"was","start":97.645,"end":97.884995,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.18247228860855105},{"word":"surprised","start":97.884995,"end":98.284996,"confidence":0.9980469,"punctuated_word":"surprised","sentiment":"neutral","sentiment_score":-0.14526532590389252},{"word":"as","start":98.284996,"end":98.525,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.15924793481826782},{"word":"well","start":98.525,"end":98.924995,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.18599194288253784},{"word":"when","start":98.924995,"end":99.085,"confidence":0.9951172,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.19049537181854248},{"word":"they","start":99.085,"end":99.244995,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.13945117592811584},{"word":"sent","start":99.244995,"end":99.485,"confidence":0.6303711,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.14034999907016754},{"word":"that","start":99.485,"end":99.725,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14758029580116272},{"word":"reply","start":99.725,"end":100.225,"confidence":0.9995117,"punctuated_word":"reply.","sentiment":"neutral","sentiment_score":-0.12187007069587708},{"word":"yep","start":108.125,"end":108.51,"confidence":0.967041,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.025989025831222538},{"word":"yeah","start":118.11,"end":118.43,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03445740044116974},{"word":"true","start":118.43,"end":118.93,"confidence":0.99365234,"punctuated_word":"True.","sentiment":"neutral","sentiment_score":0.029096268117427822},{"word":"yeah","start":130.445,"end":130.925,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02037231996655464},{"word":"okay","start":130.925,"end":131.425,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.024731386452913284},{"word":"okay","start":131.485,"end":131.965,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0258635226637125},{"word":"that","start":131.965,"end":132.205,"confidence":0.99316406,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.06408442556858063},{"word":"makes","start":132.205,"end":132.445,"confidence":0.97265625,"punctuated_word":"makes","sentiment":"neutral","sentiment_score":0.048020150512456894},{"word":"sense","start":132.445,"end":132.605,"confidence":1.0,"punctuated_word":"sense","sentiment":"neutral","sentiment_score":0.03129645437002182},{"word":"because","start":132.605,"end":132.845,"confidence":0.4255371,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.046078383922576904},{"word":"we've","start":132.845,"end":133.005,"confidence":0.8779297,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.0227726511657238},{"word":"had","start":133.005,"end":133.16501,"confidence":0.9951172,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.015653014183044434},{"word":"a","start":133.16501,"end":133.245,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01955987885594368},{"word":"lot","start":133.245,"end":133.405,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.014105621725320816},{"word":"of","start":133.405,"end":133.485,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.005691803991794586},{"word":"issues","start":133.485,"end":133.885,"confidence":0.9980469,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.0011377595365047457},{"word":"recently","start":133.885,"end":134.385,"confidence":0.9970703,"punctuated_word":"recently.","sentiment":"neutral","sentiment_score":0.01321527548134327},{"word":"yeah","start":134.605,"end":135.06,"confidence":0.99194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06085668504238129},{"word":"yep","start":148.81999,"end":149.14,"confidence":0.77368164,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.015417519025504587},{"word":"yeah","start":149.14,"end":149.62,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01098712906241417},{"word":"okay","start":149.62,"end":150.12,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008800012059509754},{"word":"yeah","start":154.125,"end":154.285,"confidence":0.80981445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009163404814898968},{"word":"yep","start":154.285,"end":154.785,"confidence":0.9406738,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01591859944164753},{"word":"yep","start":154.925,"end":155.425,"confidence":0.9394531,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.019384264945983887},{"word":"okay","start":155.485,"end":155.985,"confidence":0.9802246,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01406368613243103},{"word":"well","start":156.60501,"end":157.005,"confidence":0.92822266,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.017310138791799545},{"word":"sorry","start":157.005,"end":157.405,"confidence":0.96777344,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.05649230629205704},{"word":"to","start":157.405,"end":157.905,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06697998195886612},{"word":"bother","start":158.365,"end":158.685,"confidence":0.9902344,"punctuated_word":"bother","sentiment":"neutral","sentiment_score":-0.04924445226788521},{"word":"you","start":158.685,"end":158.845,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06449884921312332},{"word":"then","start":158.845,"end":159.16501,"confidence":0.97753906,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.07325024902820587},{"word":"i'll","start":159.16501,"end":159.645,"confidence":0.9902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.052417557686567307},{"word":"get","start":159.645,"end":159.88501,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05582400411367416},{"word":"back","start":159.88501,"end":160.045,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.02851066365838051},{"word":"to","start":160.045,"end":160.285,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.032541997730731964},{"word":"melbourne","start":160.285,"end":160.685,"confidence":0.9941406,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":-0.04099171608686447},{"word":"water","start":160.685,"end":161.185,"confidence":0.98339844,"punctuated_word":"Water.","sentiment":"neutral","sentiment_score":-0.026972010731697083},{"word":"yes","start":166.29001,"end":166.53,"confidence":0.93115234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04400645196437836},{"word":"alex","start":166.53,"end":167.03,"confidence":0.9951172,"punctuated_word":"Alex.","sentiment":"neutral","sentiment_score":0.035287655889987946},{"word":"yes","start":170.85,"end":171.35,"confidence":0.9255371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.21622630953788757},{"word":"yeah","start":176.77,"end":177.27,"confidence":0.96875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.125493586063385},{"word":"okay","start":179.01001,"end":179.41,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006183575838804245},{"word":"good","start":179.41,"end":179.65001,"confidence":0.6748047,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":-0.07995769381523132},{"word":"to","start":179.65001,"end":179.73,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07203855365514755},{"word":"know","start":179.73,"end":180.23,"confidence":0.99609375,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.09966057538986206},{"word":"well","start":180.37,"end":180.87,"confidence":0.727417,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.011084223166108131},{"word":"pass","start":181.075,"end":181.31499,"confidence":0.97314453,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":-0.007284782826900482},{"word":"the","start":181.31499,"end":181.39499,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009691808372735975},{"word":"feedback","start":181.39499,"end":181.89499,"confidence":0.9838867,"punctuated_word":"feedback","sentiment":"neutral","sentiment_score":-0.01838909089565277},{"word":"on","start":182.275,"end":182.775,"confidence":0.9970703,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.013248221948742868},{"word":"yeah","start":187.075,"end":187.575,"confidence":0.94677734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.057430945336818695},{"word":"yeah","start":190.59499,"end":191.09499,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12467235326766968},{"word":"okay","start":191.555,"end":192.055,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20813727378845215},{"word":"perfect","start":192.51294,"end":192.83293,"confidence":0.99560547,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.34643736481666565},{"word":"well","start":192.83293,"end":193.15294,"confidence":0.99658203,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.24339212477207184},{"word":"thank","start":193.15294,"end":193.23294,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.4296333193778992},{"word":"you","start":193.23294,"end":193.47293,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.46117791533470154},{"word":"for","start":193.47293,"end":193.55293,"confidence":0.9970703,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5205656290054321},{"word":"calling","start":193.55293,"end":193.87294,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4385968148708343},{"word":"me","start":193.87294,"end":194.27293,"confidence":0.9970703,"punctuated_word":"me.","sentiment":"positive","sentiment_score":0.3934575319290161},{"word":"appreciate","start":194.27293,"end":194.75293,"confidence":0.99397784,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.5249201059341431},{"word":"it","start":194.75293,"end":195.25293,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.3893016576766968},{"word":"alright","start":196.19293,"end":196.69293,"confidence":0.8215332,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23298943042755127},{"word":"talk","start":196.75293,"end":196.99294,"confidence":0.69091797,"punctuated_word":"Talk","sentiment":"neutral","sentiment_score":0.1863275170326233},{"word":"to","start":196.99294,"end":197.15294,"confidence":0.9550781,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20148612558841705},{"word":"you","start":197.15294,"end":197.23294,"confidence":0.96533203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1995866447687149},{"word":"soon","start":197.23294,"end":197.39293,"confidence":0.9951172,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.14129184186458588},{"word":"thank","start":197.39293,"end":197.63293,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8233358860015869},{"word":"you","start":197.63293,"end":197.87294,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7792360782623291},{"word":"bye","start":197.87294,"end":198.37294,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07467028498649597}],"paragraphs":{"transcript":"\nHello. This is Maddie speaking. Good. Thanks. How are you?\n\nYeah. But you're Yep. Yep. Yes. Yep.\n\nGood question. Yeah. Yeah. Okay. Yeah.\n\nBut they should also yeah. Okay. Yeah. Okay. Yep.\n\nYeah. Authority. Yep. Yes. Okay.\n\nOkay. So yeah. Because it is in that SEO. Alright. Yep.\n\nYeah. Yeah. No. I was surprised as well when they sent that reply. Yep.\n\nYeah. True. Yeah. Okay. Okay.\n\nThat makes sense because we've had a lot of issues recently. Yeah. Yep. Yeah. Okay.\n\nYeah. Yep. Yep. Okay. Well, sorry to bother you then.\n\nI'll get back to Melbourne Water. Yes. Alex. Yes. Yeah.\n\nOkay. Good to know. Well, pass the feedback on. Yeah. Yeah.\n\nOkay. Perfect. Well, thank you for calling me. Appreciate it. Alright.\n\nTalk to you soon. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04397059231996536},{"text":"This is Maddie speaking.","start":2.1599998,"end":3.22,"sentiment":"neutral","sentiment_score":0.049014054238796234},{"text":"Good.","start":8.16,"end":8.4,"sentiment":"positive","sentiment_score":0.604743242263794},{"text":"Thanks.","start":8.4,"end":8.639999,"sentiment":"positive","sentiment_score":0.6221808791160583},{"text":"How are you?","start":8.639999,"end":9.46,"sentiment":"neutral","sentiment_score":0.32781849304835003}],"sentiment":"neutral","sentiment_score":0.24504064098000528,"num_words":10,"start":1.8399999,"end":9.46},{"sentences":[{"text":"Yeah.","start":14.719999,"end":15.2,"sentiment":"neutral","sentiment_score":0.0298851877450943},{"text":"But you're Yep.","start":15.2,"end":15.975,"sentiment":"neutral","sentiment_score":0.016773421006898086},{"text":"Yep.","start":17.575,"end":18.075,"sentiment":"neutral","sentiment_score":0.02544577233493328},{"text":"Yes.","start":27.015,"end":27.175,"sentiment":"neutral","sentiment_score":0.012965970672667028},{"text":"Yep.","start":27.175,"end":27.675,"sentiment":"neutral","sentiment_score":0.010632507503032684}],"sentiment":"neutral","sentiment_score":0.018464243039488792,"num_words":7,"start":14.719999,"end":27.675},{"sentences":[{"text":"Good question.","start":34.63,"end":35.37,"sentiment":"neutral","sentiment_score":-0.014506123960018156},{"text":"Yeah.","start":42.15,"end":42.65,"sentiment":"neutral","sentiment_score":-0.015845103189349174},{"text":"Yeah.","start":42.865,"end":43.185,"sentiment":"neutral","sentiment_score":-0.04488007724285126},{"text":"Okay.","start":43.185,"end":43.685,"sentiment":"neutral","sentiment_score":-0.07947768270969391},{"text":"Yeah.","start":45.825,"end":46.325,"sentiment":"neutral","sentiment_score":0.020796041935682297}],"sentiment":"neutral","sentiment_score":-0.024736511521041393,"num_words":6,"start":34.63,"end":46.325},{"sentences":[{"text":"But they should also yeah.","start":47.425003,"end":53.665,"sentiment":"neutral","sentiment_score":0.02364587429910898},{"text":"Okay.","start":53.665,"end":54.165,"sentiment":"neutral","sentiment_score":-0.017666101455688477},{"text":"Yeah.","start":61.36,"end":61.68,"sentiment":"neutral","sentiment_score":-0.07564140111207962},{"text":"Okay.","start":61.68,"end":62.18,"sentiment":"neutral","sentiment_score":-0.06986500322818756},{"text":"Yep.","start":66.72,"end":67.2,"sentiment":"neutral","sentiment_score":-0.04339377209544182}],"sentiment":"neutral","sentiment_score":-0.009815211821761396,"num_words":9,"start":47.425003,"end":67.2},{"sentences":[{"text":"Yeah.","start":67.2,"end":67.7,"sentiment":"neutral","sentiment_score":-0.041139788925647736},{"text":"Authority.","start":68.205,"end":68.705,"sentiment":"neutral","sentiment_score":-0.06560248881578445},{"text":"Yep.","start":71.485,"end":71.985,"sentiment":"neutral","sentiment_score":-0.08646179735660553},{"text":"Yes.","start":73.564995,"end":74.064995,"sentiment":"neutral","sentiment_score":-0.03503880649805069},{"text":"Okay.","start":82.51,"end":82.75,"sentiment":"neutral","sentiment_score":-0.01169597078114748}],"sentiment":"neutral","sentiment_score":-0.04798777047544718,"num_words":5,"start":67.2,"end":82.75},{"sentences":[{"text":"Okay.","start":82.75,"end":83.229996,"sentiment":"neutral","sentiment_score":-0.011173746548593044},{"text":"So yeah.","start":83.229996,"end":83.71,"sentiment":"neutral","sentiment_score":-0.010466763749718666},{"text":"Because it is in that SEO.","start":83.71,"end":85.09,"sentiment":"neutral","sentiment_score":-0.004669554686794679},{"text":"Alright.","start":86.03,"end":86.53,"sentiment":"neutral","sentiment_score":0.005595286376774311},{"text":"Yep.","start":91.63,"end":92.13,"sentiment":"neutral","sentiment_score":-0.018491066992282867}],"sentiment":"neutral","sentiment_score":-0.006638216616755182,"num_words":11,"start":82.75,"end":92.13},{"sentences":[{"text":"Yeah.","start":96.284996,"end":96.604996,"sentiment":"neutral","sentiment_score":-0.01115247793495655},{"text":"Yeah.","start":96.604996,"end":97.085,"sentiment":"neutral","sentiment_score":-0.013661377131938934},{"text":"No.","start":97.085,"end":97.485,"sentiment":"neutral","sentiment_score":-0.1066274344921112},{"text":"I was surprised as well when they sent that reply.","start":97.485,"end":100.225,"sentiment":"neutral","sentiment_score":-0.15589790791273117},{"text":"Yep.","start":108.125,"end":108.51,"sentiment":"neutral","sentiment_score":-0.025989025831222538}],"sentiment":"neutral","sentiment_score":-0.12260067103696722,"num_words":14,"start":96.284996,"end":108.51},{"sentences":[{"text":"Yeah.","start":118.11,"end":118.43,"sentiment":"neutral","sentiment_score":0.03445740044116974},{"text":"True.","start":118.43,"end":118.93,"sentiment":"neutral","sentiment_score":0.029096268117427822},{"text":"Yeah.","start":130.445,"end":130.925,"sentiment":"neutral","sentiment_score":0.02037231996655464},{"text":"Okay.","start":130.925,"end":131.425,"sentiment":"neutral","sentiment_score":0.024731386452913284},{"text":"Okay.","start":131.485,"end":131.965,"sentiment":"neutral","sentiment_score":0.0258635226637125}],"sentiment":"neutral","sentiment_score":0.0269041795283556,"num_words":5,"start":118.11,"end":131.965},{"sentences":[{"text":"That makes sense because we've had a lot of issues recently.","start":131.965,"end":134.385,"sentiment":"neutral","sentiment_score":0.025394536385482006},{"text":"Yeah.","start":134.605,"end":135.06,"sentiment":"neutral","sentiment_score":0.06085668504238129},{"text":"Yep.","start":148.81999,"end":149.14,"sentiment":"neutral","sentiment_score":0.015417519025504587},{"text":"Yeah.","start":149.14,"end":149.62,"sentiment":"neutral","sentiment_score":0.01098712906241417},{"text":"Okay.","start":149.62,"end":150.12,"sentiment":"neutral","sentiment_score":0.008800012059509754}],"sentiment":"neutral","sentiment_score":0.025026749695340793,"num_words":15,"start":131.965,"end":150.12},{"sentences":[{"text":"Yeah.","start":154.125,"end":154.285,"sentiment":"neutral","sentiment_score":0.009163404814898968},{"text":"Yep.","start":154.285,"end":154.785,"sentiment":"neutral","sentiment_score":0.01591859944164753},{"text":"Yep.","start":154.925,"end":155.425,"sentiment":"neutral","sentiment_score":0.019384264945983887},{"text":"Okay.","start":155.485,"end":155.985,"sentiment":"neutral","sentiment_score":0.01406368613243103},{"text":"Well, sorry to bother you then.","start":156.60501,"end":159.16501,"sentiment":"neutral","sentiment_score":-0.05462932959198952}],"sentiment":"neutral","sentiment_score":-0.02692460222169757,"num_words":10,"start":154.125,"end":159.16501},{"sentences":[{"text":"I'll get back to Melbourne Water.","start":159.16501,"end":161.185,"sentiment":"neutral","sentiment_score":-0.039542991667985916},{"text":"Yes.","start":166.29001,"end":166.53,"sentiment":"neutral","sentiment_score":0.04400645196437836},{"text":"Alex.","start":166.53,"end":167.03,"sentiment":"neutral","sentiment_score":0.035287655889987946},{"text":"Yes.","start":170.85,"end":171.35,"sentiment":"neutral","sentiment_score":0.21622630953788757},{"text":"Yeah.","start":176.77,"end":177.27,"sentiment":"neutral","sentiment_score":0.125493586063385}],"sentiment":"neutral","sentiment_score":0.01837560534477234,"num_words":10,"start":159.16501,"end":177.27},{"sentences":[{"text":"Okay.","start":179.01001,"end":179.41,"sentiment":"neutral","sentiment_score":0.006183575838804245},{"text":"Good to know.","start":179.41,"end":180.23,"sentiment":"neutral","sentiment_score":-0.08388560762008031},{"text":"Well, pass the feedback on.","start":180.37,"end":182.775,"sentiment":"neutral","sentiment_score":-0.011939625442028045},{"text":"Yeah.","start":187.075,"end":187.575,"sentiment":"neutral","sentiment_score":0.057430945336818695},{"text":"Yeah.","start":190.59499,"end":191.09499,"sentiment":"neutral","sentiment_score":0.12467235326766968}],"sentiment":"neutral","sentiment_score":-0.011188006875189867,"num_words":11,"start":179.01001,"end":191.09499},{"sentences":[{"text":"Okay.","start":191.555,"end":192.055,"sentiment":"neutral","sentiment_score":0.20813727378845215},{"text":"Perfect.","start":192.51294,"end":192.83293,"sentiment":"positive","sentiment_score":0.34643736481666565},{"text":"Well, thank you for calling me.","start":192.83293,"end":194.27293,"sentiment":"positive","sentiment_score":0.4144705558816592},{"text":"Appreciate it.","start":194.27293,"end":195.25293,"sentiment":"positive","sentiment_score":0.4571108818054199},{"text":"Alright.","start":196.19293,"end":196.69293,"sentiment":"neutral","sentiment_score":0.23298943042755127}],"sentiment":"positive","sentiment_score":0.38078265163031494,"num_words":11,"start":191.555,"end":196.69293},{"sentences":[{"text":"Talk to you soon.","start":196.75293,"end":197.39293,"sentiment":"neutral","sentiment_score":0.18217303231358528},{"text":"Thank you.","start":197.39293,"end":197.87294,"sentiment":"positive","sentiment_score":0.801285982131958},{"text":"Bye.","start":197.87294,"end":198.37294,"sentiment":"neutral","sentiment_score":-0.07467028498649597}],"sentiment":"neutral","sentiment_score":0.3223705440759659,"num_words":7,"start":196.75293,"end":198.37294}]}}]},{"alternatives":[{"transcript":"Hello, Marty. This is Gavin calling from White House City Council. How are you doing? Yeah. We're good. Just got your email about that 47 Atula Avenue in Nanawading. I was just wondering because this probably sitting within the SBO special building overlay, which is managed by Melbourne Water. I just don't understand why Melbourne Water is sending you back to us to looking for this information because it's yeah. Clearly, it's under their jurisdiction. It's under their flood management area. So it it doesn't make sense to me. And by the way, we do have the model, but, yeah, they should have it for their part because we did the model together. So I think there was a yeah. So I think, unfortunately, in this case, you had to go back to Melbourne Motors and say, yeah. This is in IP IPO. And even we have that data I'm I'm gonna be honest with you. Even we have the data, but because we are not the managing authority for that area, we cannot share with you. We can only sharing with you. We can only share the information to a certain degree to the area managed by counsel. Yeah. That's right. Is it in Melbourne Water SBO? It's sitting next to their Melbourne Water's drainage. So it's clearly under Melbourne Water. So I don't know why they're sending you to us. But but but but but what I'm thinking is and maybe help you to do is because you're mentioning the hydro graph graph data, So maybe you just ask them to could you please provide flood depth and velocity? It'll be much easier for another officer to find the information for you. And when you are when you when you are saying, you want you want the the graph showing the hydraulic model or whatever, a a lot of officers over there, I don't think they have experience to obtain that information for you. Yeah. Maybe the yeah. That's right. You you you can ask more directly questions like, oh, hey. Could you just elaborate what's the flood depths? What's the flow velocity going through the area? And what the screenshot looks like? Maybe asking the more directed question rather than asking to port you with you or something. Because sometimes the email board is hard to do that way. No. No. No. It's it's no. Yeah. It's not a big deal because I I I was talking to your I was talking to the business owner. What what's his name? Alex. He was pretty good. I think he did a couple job, which is I saw the report at the very end of from other side, from applicant from applicant side. He did a good job. I'm not yeah. But sometimes that you decide you just yeah. Yeah. Yeah. Just let him know. Just pass him. Yes. Let him know. Yeah. The job was alright. And then just let's see how it goes in near future. Or not a problem. It's my pleasure. Okay. Talk to you later. Bye bye.","confidence":0.98535156,"words":[{"word":"hello","start":3.4399998,"end":3.9199998,"confidence":0.99609375,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.12162134051322936},{"word":"marty","start":3.9199998,"end":4.3199997,"confidence":0.8930664,"punctuated_word":"Marty.","sentiment":"neutral","sentiment_score":0.14874863624572754},{"word":"this","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.17149855196475983},{"word":"is","start":4.56,"end":4.72,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16439005732536316},{"word":"gavin","start":4.72,"end":5.22,"confidence":0.9428711,"punctuated_word":"Gavin","sentiment":"neutral","sentiment_score":0.1489810347557068},{"word":"calling","start":5.44,"end":5.7599998,"confidence":0.9526367,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.1169215366244316},{"word":"from","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12775667011737823},{"word":"white","start":5.92,"end":6.16,"confidence":0.99902344,"punctuated_word":"White","sentiment":"neutral","sentiment_score":0.15717262029647827},{"word":"house","start":6.16,"end":6.3199997,"confidence":0.92578125,"punctuated_word":"House","sentiment":"neutral","sentiment_score":0.12656892836093905},{"word":"city","start":6.3199997,"end":6.48,"confidence":0.8588867,"punctuated_word":"City","sentiment":"neutral","sentiment_score":0.14949755370616913},{"word":"council","start":6.48,"end":6.8799996,"confidence":0.9951172,"punctuated_word":"Council.","sentiment":"neutral","sentiment_score":0.13583846390247345},{"word":"how","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.20339828729629517},{"word":"are","start":7.04,"end":7.12,"confidence":0.88134766,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21429353952407837},{"word":"you","start":7.12,"end":7.2,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.203599750995636},{"word":"doing","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.22376099228858948},{"word":"yeah","start":9.44,"end":9.679999,"confidence":0.9289551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.237860307097435},{"word":"we're","start":9.679999,"end":9.92,"confidence":0.83862305,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.3702459335327149},{"word":"good","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3815629482269287},{"word":"just","start":10.16,"end":10.4,"confidence":0.984375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.11072390526533128},{"word":"got","start":10.4,"end":10.639999,"confidence":0.9921875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.08191091567277908},{"word":"your","start":10.639999,"end":10.88,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07175876200199127},{"word":"email","start":10.88,"end":11.38,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.07468973100185394},{"word":"about","start":11.5199995,"end":11.759999,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04081107676029205},{"word":"that","start":11.759999,"end":12.259999,"confidence":0.50683594,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04465862736105919},{"word":"47","start":12.719999,"end":13.94,"confidence":0.8430176,"punctuated_word":"47","sentiment":"neutral","sentiment_score":0.03144210949540138},{"word":"atula","start":15.005,"end":15.505,"confidence":0.40924072,"punctuated_word":"Atula","sentiment":"neutral","sentiment_score":0.024930939078330994},{"word":"avenue","start":15.725,"end":16.125,"confidence":0.9980469,"punctuated_word":"Avenue","sentiment":"neutral","sentiment_score":0.018568456172943115},{"word":"in","start":16.125,"end":16.365,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.020247090607881543},{"word":"nanawading","start":16.365,"end":16.865,"confidence":0.6951904,"punctuated_word":"Nanawading.","sentiment":"neutral","sentiment_score":0.050348736345767975},{"word":"i","start":18.525,"end":18.685001,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010357456281781197},{"word":"was","start":18.685001,"end":18.925,"confidence":0.9921875,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.012213612906634808},{"word":"just","start":18.925,"end":19.325,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009362610056996346},{"word":"wondering","start":19.325,"end":19.825,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.01277290191501379},{"word":"because","start":20.125,"end":20.525,"confidence":0.63183594,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.016613610088825226},{"word":"this","start":20.525,"end":20.845001,"confidence":0.97802734,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01587788201868534},{"word":"probably","start":20.845001,"end":21.245,"confidence":0.8051758,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.026629040017724037},{"word":"sitting","start":21.245,"end":21.565,"confidence":0.7426758,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":-0.006459744647145271},{"word":"within","start":21.565,"end":22.065,"confidence":0.9892578,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.002100471407175064},{"word":"the","start":22.125,"end":22.205,"confidence":0.69970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0032284315675497055},{"word":"sbo","start":22.205,"end":22.705,"confidence":0.6434326,"punctuated_word":"SBO","sentiment":"neutral","sentiment_score":-0.0072427066043019295},{"word":"special","start":23.405,"end":23.805,"confidence":0.5161133,"punctuated_word":"special","sentiment":"neutral","sentiment_score":-0.012752136215567589},{"word":"building","start":23.805,"end":24.205,"confidence":0.9980469,"punctuated_word":"building","sentiment":"neutral","sentiment_score":0.0024278126657009125},{"word":"overlay","start":24.205,"end":24.705,"confidence":0.8713379,"punctuated_word":"overlay,","sentiment":"neutral","sentiment_score":0.002140803262591362},{"word":"which","start":24.765,"end":25.005001,"confidence":0.9980469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.005253419280052185},{"word":"is","start":25.005001,"end":25.085,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00722431018948555},{"word":"managed","start":25.085,"end":25.485,"confidence":0.9921875,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.007832644507288933},{"word":"by","start":25.485,"end":25.725,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.01215466670691967},{"word":"melbourne","start":25.725,"end":26.125,"confidence":0.99609375,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":-0.0015875063836574554},{"word":"water","start":26.125,"end":26.625,"confidence":0.9523926,"punctuated_word":"Water.","sentiment":"neutral","sentiment_score":-0.003840576857328415},{"word":"i","start":27.820002,"end":27.980001,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09357278048992156},{"word":"just","start":27.980001,"end":28.140001,"confidence":0.5683594,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1318207085132599},{"word":"don't","start":28.140001,"end":28.380001,"confidence":0.9199219,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.17154228687286377},{"word":"understand","start":28.380001,"end":28.880001,"confidence":0.9951172,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.24126218259334564},{"word":"why","start":29.02,"end":29.42,"confidence":0.99609375,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2238968014717102},{"word":"melbourne","start":29.42,"end":29.82,"confidence":0.9980469,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":-0.1812039017677307},{"word":"water","start":29.82,"end":30.32,"confidence":0.9980469,"punctuated_word":"Water","sentiment":"neutral","sentiment_score":-0.1531926542520523},{"word":"is","start":30.460001,"end":30.54,"confidence":0.49560547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2180900126695633},{"word":"sending","start":30.54,"end":31.02,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.1835314780473709},{"word":"you","start":31.02,"end":31.34,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18053974211215973},{"word":"back","start":31.34,"end":31.5,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.11975332349538804},{"word":"to","start":31.5,"end":31.66,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1359453946352005},{"word":"us","start":31.66,"end":32.14,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.1187361404299736},{"word":"to","start":32.14,"end":32.3,"confidence":0.8925781,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11994430422782898},{"word":"looking","start":32.3,"end":32.620003,"confidence":0.84472656,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.11784765124320984},{"word":"for","start":32.620003,"end":32.78,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0763525515794754},{"word":"this","start":32.78,"end":33.02,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07196450233459473},{"word":"information","start":33.02,"end":33.52,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.07963381707668304},{"word":"because","start":33.98,"end":34.38,"confidence":0.48291016,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10184785723686218},{"word":"it's","start":34.38,"end":34.88,"confidence":0.8288574,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.12734368443489075},{"word":"yeah","start":35.9,"end":36.22,"confidence":0.9025879,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.009781062602996826},{"word":"clearly","start":36.22,"end":36.72,"confidence":0.9313965,"punctuated_word":"Clearly,","sentiment":"neutral","sentiment_score":-0.020705008879303932},{"word":"it's","start":36.86,"end":37.02,"confidence":0.8937988,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.030484458431601524},{"word":"under","start":37.02,"end":37.34,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.02660098485648632},{"word":"their","start":37.34,"end":37.66,"confidence":0.9921875,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.04709304869174957},{"word":"jurisdiction","start":37.66,"end":38.16,"confidence":0.95214844,"punctuated_word":"jurisdiction.","sentiment":"neutral","sentiment_score":-0.029995091259479523},{"word":"it's","start":38.7,"end":39.02,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.021970234811306},{"word":"under","start":39.02,"end":39.34,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.013016322627663612},{"word":"their","start":39.34,"end":39.66,"confidence":0.99902344,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.03655559569597244},{"word":"flood","start":39.66,"end":39.98,"confidence":0.9921875,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":-0.012453600764274595},{"word":"management","start":39.98,"end":40.48,"confidence":1.0,"punctuated_word":"management","sentiment":"neutral","sentiment_score":-0.04498165100812912},{"word":"area","start":40.620003,"end":41.120003,"confidence":0.86865234,"punctuated_word":"area.","sentiment":"neutral","sentiment_score":-0.031424909830093384},{"word":"so","start":42.145,"end":42.645,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012279363349080086},{"word":"it","start":42.704998,"end":42.945,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023736512288451195},{"word":"it","start":42.945,"end":43.024998,"confidence":0.86035156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0974276289343834},{"word":"doesn't","start":43.024998,"end":43.344997,"confidence":0.9970703,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.10065685212612152},{"word":"make","start":43.344997,"end":43.585,"confidence":0.99121094,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.0694243460893631},{"word":"sense","start":43.585,"end":43.824997,"confidence":1.0,"punctuated_word":"sense","sentiment":"neutral","sentiment_score":-0.12807223200798035},{"word":"to","start":43.824997,"end":43.905,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08941008895635605},{"word":"me","start":43.905,"end":44.145,"confidence":0.9794922,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.059242986142635345},{"word":"and","start":44.145,"end":44.385,"confidence":0.95947266,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0057019442319869995},{"word":"by","start":44.385,"end":44.545,"confidence":0.7373047,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.014037389308214188},{"word":"the","start":44.545,"end":44.625,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0059216804802417755},{"word":"way","start":44.625,"end":45.125,"confidence":0.9995117,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.03063211776316166},{"word":"we","start":45.265,"end":45.425,"confidence":0.984375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.019614815711975098},{"word":"do","start":45.425,"end":45.664997,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03845413029193878},{"word":"have","start":45.664997,"end":45.824997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019261136651039124},{"word":"the","start":45.824997,"end":45.985,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015834294259548187},{"word":"model","start":45.985,"end":46.485,"confidence":0.75634766,"punctuated_word":"model,","sentiment":"neutral","sentiment_score":0.008744742721319199},{"word":"but","start":47.504997,"end":48.004997,"confidence":0.87524414,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":0.009076401591300964},{"word":"yeah","start":48.785,"end":49.105,"confidence":0.96899414,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.04495342820882797},{"word":"they","start":49.105,"end":49.265,"confidence":0.99316406,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.017045900225639343},{"word":"should","start":49.265,"end":49.585,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.05772232264280319},{"word":"have","start":49.585,"end":49.745,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01217275857925415},{"word":"it","start":49.745,"end":50.065,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010314054787158966},{"word":"for","start":50.065,"end":50.225,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01286960393190384},{"word":"their","start":50.225,"end":50.465,"confidence":1.0,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.023641712963581085},{"word":"part","start":50.465,"end":50.785,"confidence":1.0,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.007234066724777222},{"word":"because","start":50.785,"end":51.105,"confidence":0.90722656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.02690969407558441},{"word":"we","start":51.105,"end":51.265,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.047984879463911057},{"word":"did","start":51.265,"end":51.425,"confidence":0.9980469,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.02941612154245377},{"word":"the","start":51.425,"end":51.504997,"confidence":0.8925781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018875055015087128},{"word":"model","start":51.504997,"end":51.905,"confidence":1.0,"punctuated_word":"model","sentiment":"neutral","sentiment_score":-0.007796041667461395},{"word":"together","start":51.905,"end":52.405,"confidence":0.96850586,"punctuated_word":"together.","sentiment":"neutral","sentiment_score":-0.0071286167949438095},{"word":"so","start":52.864998,"end":53.184998,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0042464882135391235},{"word":"i","start":53.184998,"end":53.265,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0029046107083559036},{"word":"think","start":53.265,"end":53.585,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.0004859734326601029},{"word":"there","start":53.585,"end":53.824997,"confidence":0.99121094,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0133894644677639},{"word":"was","start":53.824997,"end":54.065,"confidence":0.99121094,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.026045512408018112},{"word":"a","start":54.065,"end":54.225,"confidence":0.6381836,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0262212585657835},{"word":"yeah","start":54.710003,"end":55.030003,"confidence":0.97265625,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.02342939004302025},{"word":"so","start":55.030003,"end":55.190002,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03662577271461487},{"word":"i","start":55.190002,"end":55.350002,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05946127325296402},{"word":"think","start":55.350002,"end":55.75,"confidence":0.91625977,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":-0.0725579559803009},{"word":"unfortunately","start":55.75,"end":56.25,"confidence":0.9902344,"punctuated_word":"unfortunately,","sentiment":"neutral","sentiment_score":-0.16990560293197632},{"word":"in","start":56.31,"end":56.39,"confidence":0.97265625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.21905973553657532},{"word":"this","start":56.39,"end":56.55,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2283221036195755},{"word":"case","start":56.55,"end":56.79,"confidence":0.9802246,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":-0.2389873713254929},{"word":"you","start":56.79,"end":57.030003,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2975388765335083},{"word":"had","start":57.030003,"end":57.15,"confidence":0.8852539,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.3091857433319092},{"word":"to","start":57.15,"end":57.27,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20872686803340912},{"word":"go","start":57.27,"end":57.43,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.1621662676334381},{"word":"back","start":57.43,"end":57.670002,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1779736578464508},{"word":"to","start":57.670002,"end":57.75,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17865028977394104},{"word":"melbourne","start":57.75,"end":58.07,"confidence":0.6694336,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":-0.170209601521492},{"word":"motors","start":58.07,"end":58.31,"confidence":0.3564453,"punctuated_word":"Motors","sentiment":"neutral","sentiment_score":-0.21447664499282837},{"word":"and","start":58.31,"end":58.47,"confidence":0.5449219,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2095233052968979},{"word":"say","start":58.47,"end":58.63,"confidence":0.9812012,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.1923968940973282},{"word":"yeah","start":58.63,"end":58.79,"confidence":0.8051758,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.20296096801757812},{"word":"this","start":58.79,"end":59.030003,"confidence":0.99609375,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.21482233703136444},{"word":"is","start":59.030003,"end":59.270004,"confidence":0.93847656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.21296639740467072},{"word":"in","start":59.270004,"end":59.510002,"confidence":0.38842773,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.21024706959724423},{"word":"ip","start":59.510002,"end":59.75,"confidence":0.61376953,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.14297042787075043},{"word":"ipo","start":59.99,"end":60.49,"confidence":0.6970215,"punctuated_word":"IPO.","sentiment":"neutral","sentiment_score":-0.16880647838115692},{"word":"and","start":60.79,"end":61.03,"confidence":0.94628906,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1253044158220291},{"word":"even","start":61.03,"end":61.27,"confidence":0.9921875,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.11461600661277772},{"word":"we","start":61.27,"end":61.43,"confidence":0.984375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1243535727262497},{"word":"have","start":61.43,"end":61.670002,"confidence":0.9819336,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07293518632650375},{"word":"that","start":61.670002,"end":61.91,"confidence":0.7324219,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10192015767097472},{"word":"data","start":61.91,"end":62.41,"confidence":0.9614258,"punctuated_word":"data","sentiment":"neutral","sentiment_score":-0.05667711794376373},{"word":"i'm","start":63.190002,"end":63.43,"confidence":0.9272461,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06317415833473206},{"word":"i'm","start":63.43,"end":63.510002,"confidence":0.82836914,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05973382294178009},{"word":"gonna","start":63.510002,"end":63.75,"confidence":0.86328125,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.05768691748380661},{"word":"be","start":63.75,"end":63.83,"confidence":0.97802734,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06610575318336487},{"word":"honest","start":63.83,"end":64.15,"confidence":0.9819336,"punctuated_word":"honest","sentiment":"neutral","sentiment_score":-0.05180518329143524},{"word":"with","start":64.15,"end":64.31,"confidence":0.61865234,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07427337020635605},{"word":"you","start":64.31,"end":64.71,"confidence":0.89038086,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.07486076653003693},{"word":"even","start":64.71,"end":65.03,"confidence":0.9980469,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":-0.04418594762682915},{"word":"we","start":65.03,"end":65.270004,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.049070313572883606},{"word":"have","start":65.270004,"end":65.590004,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.047434791922569275},{"word":"the","start":65.590004,"end":65.75,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05012527108192444},{"word":"data","start":65.75,"end":66.25,"confidence":0.85302734,"punctuated_word":"data,","sentiment":"neutral","sentiment_score":-0.04601522535085678},{"word":"but","start":67.604996,"end":67.84499,"confidence":0.9873047,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04583318158984184},{"word":"because","start":67.84499,"end":68.244995,"confidence":0.9921875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0667770504951477},{"word":"we","start":68.244995,"end":68.405,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07893674820661545},{"word":"are","start":68.405,"end":68.564995,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.08305194973945618},{"word":"not","start":68.564995,"end":68.884995,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0926903560757637},{"word":"the","start":68.884995,"end":69.125,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08816312998533249},{"word":"managing","start":69.125,"end":69.625,"confidence":0.9941406,"punctuated_word":"managing","sentiment":"neutral","sentiment_score":-0.09437498450279236},{"word":"authority","start":70.085,"end":70.585,"confidence":0.99902344,"punctuated_word":"authority","sentiment":"neutral","sentiment_score":-0.09538807719945908},{"word":"for","start":70.645,"end":70.80499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0868469849228859},{"word":"that","start":70.80499,"end":71.045,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12162874639034273},{"word":"area","start":71.045,"end":71.524994,"confidence":0.9951172,"punctuated_word":"area,","sentiment":"neutral","sentiment_score":-0.09033678472042084},{"word":"we","start":71.524994,"end":71.765,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12905344367027283},{"word":"cannot","start":71.765,"end":72.085,"confidence":0.9902344,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.17632564902305603},{"word":"share","start":72.085,"end":72.405,"confidence":1.0,"punctuated_word":"share","sentiment":"neutral","sentiment_score":-0.10859552025794984},{"word":"with","start":72.405,"end":72.645,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.14535409212112427},{"word":"you","start":72.645,"end":72.965,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1595819741487503},{"word":"we","start":72.965,"end":73.204994,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.09996124356985092},{"word":"can","start":73.204994,"end":73.445,"confidence":0.88427734,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07681155204772949},{"word":"only","start":73.445,"end":73.685,"confidence":0.9873047,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.08114508539438248},{"word":"sharing","start":73.685,"end":74.16499,"confidence":0.8984375,"punctuated_word":"sharing","sentiment":"neutral","sentiment_score":-0.03594000265002251},{"word":"with","start":74.16499,"end":74.564995,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0717577189207077},{"word":"you","start":74.564995,"end":75.064995,"confidence":0.9001465,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.07395315170288086},{"word":"we","start":76.405,"end":76.564995,"confidence":0.9111328,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.07795198261737823},{"word":"can","start":76.564995,"end":76.80499,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0723336935043335},{"word":"only","start":76.80499,"end":77.045,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.08693300187587738},{"word":"share","start":77.045,"end":77.284996,"confidence":1.0,"punctuated_word":"share","sentiment":"neutral","sentiment_score":-0.03682046756148338},{"word":"the","start":77.284996,"end":77.445,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05526859685778618},{"word":"information","start":77.445,"end":77.945,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.03060894086956978},{"word":"to","start":78.005,"end":78.16499,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06046757102012634},{"word":"a","start":78.16499,"end":78.325,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06496622413396835},{"word":"certain","start":78.325,"end":78.645,"confidence":0.99609375,"punctuated_word":"certain","sentiment":"neutral","sentiment_score":-0.05427723377943039},{"word":"degree","start":78.645,"end":79.125,"confidence":0.99902344,"punctuated_word":"degree","sentiment":"neutral","sentiment_score":-0.05118110030889511},{"word":"to","start":79.125,"end":79.365,"confidence":0.96435547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.060683149844408035},{"word":"the","start":79.365,"end":79.604996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07309993356466293},{"word":"area","start":79.604996,"end":80.104996,"confidence":1.0,"punctuated_word":"area","sentiment":"neutral","sentiment_score":-0.044439613819122314},{"word":"managed","start":80.16499,"end":80.564995,"confidence":0.984375,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.07505176216363907},{"word":"by","start":80.564995,"end":80.80499,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.08428478240966797},{"word":"counsel","start":80.80499,"end":81.30499,"confidence":0.6876221,"punctuated_word":"counsel.","sentiment":"neutral","sentiment_score":-0.07144206017255783},{"word":"yeah","start":83.89,"end":84.39,"confidence":0.85668945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0023065488785505295},{"word":"that's","start":85.409996,"end":85.729996,"confidence":0.9941406,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.015971967950463295},{"word":"right","start":85.729996,"end":85.89,"confidence":1.0,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.02395937778055668},{"word":"is","start":85.89,"end":86.049995,"confidence":0.34448242,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.00004228390753269195},{"word":"it","start":86.049995,"end":86.369995,"confidence":0.6870117,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.005408016964793205},{"word":"in","start":86.369995,"end":86.61,"confidence":0.46044922,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.004874741658568382},{"word":"melbourne","start":86.61,"end":87.009995,"confidence":0.9790039,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":-0.0014178715646266935},{"word":"water","start":87.009995,"end":87.25,"confidence":0.9506836,"punctuated_word":"Water","sentiment":"neutral","sentiment_score":-0.003878127783536911},{"word":"sbo","start":87.25,"end":87.75,"confidence":0.7590332,"punctuated_word":"SBO?","sentiment":"neutral","sentiment_score":-0.0032570865005254745},{"word":"it's","start":87.81,"end":88.13,"confidence":0.97216797,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01547308824956417},{"word":"sitting","start":88.13,"end":88.53,"confidence":0.99316406,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":-0.008497338742017746},{"word":"next","start":88.53,"end":88.85,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.010984795168042185},{"word":"to","start":88.85,"end":89.09,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013559689745306969},{"word":"their","start":89.09,"end":89.409996,"confidence":0.9604492,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.028485853224992752},{"word":"melbourne","start":89.409996,"end":89.81,"confidence":0.99902344,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":-0.010678447782993317},{"word":"water's","start":89.81,"end":90.31,"confidence":0.6413574,"punctuated_word":"Water's","sentiment":"neutral","sentiment_score":-0.011419868096709251},{"word":"drainage","start":90.369995,"end":90.869995,"confidence":0.6923828,"punctuated_word":"drainage.","sentiment":"neutral","sentiment_score":-0.010962621308863165},{"word":"so","start":91.009995,"end":91.509995,"confidence":0.8618164,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.00634370744228363},{"word":"it's","start":91.57,"end":91.81,"confidence":0.98657227,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.014495989307761192},{"word":"clearly","start":91.81,"end":92.21,"confidence":0.9970703,"punctuated_word":"clearly","sentiment":"neutral","sentiment_score":-0.05212997645139694},{"word":"under","start":92.21,"end":92.45,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.03486547991633415},{"word":"melbourne","start":92.45,"end":92.85,"confidence":0.9951172,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":-0.05752749741077423},{"word":"water","start":92.85,"end":93.09,"confidence":0.76293945,"punctuated_word":"Water.","sentiment":"neutral","sentiment_score":-0.05088294297456741},{"word":"so","start":93.09,"end":93.25,"confidence":0.61328125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07787753641605377},{"word":"i","start":93.25,"end":93.329994,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15986765921115875},{"word":"don't","start":93.329994,"end":93.49,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11789005994796752},{"word":"know","start":93.49,"end":93.649994,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.20438697934150696},{"word":"why","start":93.649994,"end":93.89,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.17841441929340365},{"word":"they're","start":93.89,"end":94.049995,"confidence":0.91015625,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.1784580796957016},{"word":"sending","start":94.049995,"end":94.45,"confidence":0.99902344,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.17554964125156405},{"word":"you","start":94.45,"end":94.77,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17680424451828003},{"word":"to","start":94.77,"end":95.009995,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14388398826122284},{"word":"us","start":95.009995,"end":95.509995,"confidence":0.875,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.08831343054771423},{"word":"but","start":100.635,"end":100.76833,"confidence":0.9941406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08023661375045776},{"word":"but","start":100.76833,"end":100.90167,"confidence":0.6928711,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05997249484062195},{"word":"but","start":100.90167,"end":101.035,"confidence":0.9604492,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05439479649066925},{"word":"but","start":101.035,"end":101.535,"confidence":0.9140625,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.052065230906009674},{"word":"but","start":101.755005,"end":101.83501,"confidence":0.76708984,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.055376648902893066},{"word":"what","start":101.83501,"end":101.995,"confidence":0.7763672,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06114418804645538},{"word":"i'm","start":101.995,"end":102.15501,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.034741997718811035},{"word":"thinking","start":102.15501,"end":102.635,"confidence":0.99902344,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":-0.034947194159030914},{"word":"is","start":102.635,"end":102.875,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017129532992839813},{"word":"and","start":102.955,"end":103.19501,"confidence":0.71240234,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00445561483502388},{"word":"maybe","start":103.19501,"end":103.51501,"confidence":0.98535156,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.0048632994294166565},{"word":"help","start":103.51501,"end":103.83501,"confidence":0.85253906,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.016755446791648865},{"word":"you","start":103.83501,"end":104.33501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017051775008440018},{"word":"to","start":104.555,"end":104.715004,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011253833770751951},{"word":"do","start":104.715004,"end":104.955,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.012569207698106766},{"word":"is","start":104.955,"end":105.115005,"confidence":0.91015625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.013118911534547806},{"word":"because","start":105.275,"end":105.675,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0036479197442531586},{"word":"you're","start":105.675,"end":105.83501,"confidence":0.84228516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.009346348233520985},{"word":"mentioning","start":105.83501,"end":106.315,"confidence":0.6723633,"punctuated_word":"mentioning","sentiment":"neutral","sentiment_score":-0.010916496627032757},{"word":"the","start":106.315,"end":106.555,"confidence":0.6958008,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01594500243663788},{"word":"hydro","start":106.555,"end":107.055,"confidence":0.52441406,"punctuated_word":"hydro","sentiment":"neutral","sentiment_score":-0.00772235170006752},{"word":"graph","start":107.115005,"end":107.615005,"confidence":0.94970703,"punctuated_word":"graph","sentiment":"neutral","sentiment_score":-0.016459546983242035},{"word":"graph","start":108.15501,"end":108.65501,"confidence":0.84765625,"punctuated_word":"graph","sentiment":"neutral","sentiment_score":0.005334009416401386},{"word":"data","start":108.875,"end":109.375,"confidence":0.8605957,"punctuated_word":"data,","sentiment":"neutral","sentiment_score":0.005509008187800646},{"word":"so","start":109.71,"end":109.87,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00896107591688633},{"word":"maybe","start":109.87,"end":110.03,"confidence":0.9921875,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.01633312553167343},{"word":"you","start":110.03,"end":110.270004,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017680121585726738},{"word":"just","start":110.270004,"end":110.51,"confidence":0.46411133,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.023812778294086456},{"word":"ask","start":110.51,"end":110.75,"confidence":0.94921875,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.02203589677810669},{"word":"them","start":110.75,"end":110.99,"confidence":0.9980469,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.01136974897235632},{"word":"to","start":110.99,"end":111.11,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018987879157066345},{"word":"could","start":111.23,"end":111.39,"confidence":0.9941406,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.024246307089924812},{"word":"you","start":111.39,"end":111.55,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018120013177394867},{"word":"please","start":111.55,"end":111.79,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.018855739384889603},{"word":"provide","start":111.79,"end":112.270004,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.02425975725054741},{"word":"flood","start":112.270004,"end":112.51,"confidence":0.3305664,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.024162806570529934},{"word":"depth","start":112.51,"end":112.67,"confidence":0.28857422,"punctuated_word":"depth","sentiment":"neutral","sentiment_score":0.026175396516919136},{"word":"and","start":112.67,"end":112.91,"confidence":0.95947266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03239851072430611},{"word":"velocity","start":112.91,"end":113.41,"confidence":0.8203125,"punctuated_word":"velocity?","sentiment":"neutral","sentiment_score":0.03442918881773949},{"word":"it'll","start":113.47,"end":113.71,"confidence":0.7775879,"punctuated_word":"It'll","sentiment":"neutral","sentiment_score":0.11055706441402437},{"word":"be","start":113.71,"end":113.79,"confidence":0.99316406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1403397023677826},{"word":"much","start":113.79,"end":114.11,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.2198444902896881},{"word":"easier","start":114.11,"end":114.51,"confidence":1.0,"punctuated_word":"easier","sentiment":"neutral","sentiment_score":0.20076443254947665},{"word":"for","start":114.51,"end":114.75,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2121054232120514},{"word":"another","start":114.75,"end":115.15,"confidence":0.6381836,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.22580575942993164},{"word":"officer","start":115.15,"end":115.55,"confidence":0.9921875,"punctuated_word":"officer","sentiment":"neutral","sentiment_score":0.15777063369750977},{"word":"to","start":115.55,"end":115.71,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22897548973560333},{"word":"find","start":115.71,"end":115.950005,"confidence":0.99316406,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.19997693598270416},{"word":"the","start":115.950005,"end":116.11,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1960771381855011},{"word":"information","start":116.11,"end":116.590004,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.11607609689235689},{"word":"for","start":116.590004,"end":116.83,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1800529956817627},{"word":"you","start":116.83,"end":117.33,"confidence":0.9909668,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15741002559661865},{"word":"and","start":117.95,"end":118.19,"confidence":0.8803711,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.056526631116867065},{"word":"when","start":118.19,"end":118.35,"confidence":0.73339844,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.021764032542705536},{"word":"you","start":118.35,"end":118.51,"confidence":0.9707031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03448311239480972},{"word":"are","start":118.51,"end":118.67,"confidence":0.8222656,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0026278290897607803},{"word":"when","start":118.75,"end":118.99,"confidence":0.70458984,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.009741181507706642},{"word":"you","start":118.99,"end":119.15,"confidence":0.97802734,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0019588489085435867},{"word":"when","start":119.15,"end":119.39,"confidence":0.38354492,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.012659445405006409},{"word":"you","start":119.39,"end":119.47,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008896013721823692},{"word":"are","start":119.47,"end":119.630005,"confidence":0.77246094,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.007720012217760086},{"word":"saying","start":119.630005,"end":119.95,"confidence":0.84399414,"punctuated_word":"saying,","sentiment":"neutral","sentiment_score":0.0114840529859066},{"word":"you","start":119.95,"end":120.19,"confidence":0.6855469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0015559643507003784},{"word":"want","start":120.19,"end":120.51,"confidence":0.99316406,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.006134597584605217},{"word":"you","start":120.51,"end":120.67,"confidence":0.9013672,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0013829004019498825},{"word":"want","start":120.67,"end":120.99,"confidence":0.9223633,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.007922207936644554},{"word":"the","start":120.99,"end":121.23,"confidence":0.9536133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01351018249988556},{"word":"the","start":121.23,"end":121.39,"confidence":0.9482422,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015548324212431908},{"word":"graph","start":121.39,"end":121.71,"confidence":0.9873047,"punctuated_word":"graph","sentiment":"neutral","sentiment_score":0.019691860303282738},{"word":"showing","start":121.71,"end":122.03,"confidence":0.9951172,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.012180455029010773},{"word":"the","start":122.03,"end":122.19,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01203680783510208},{"word":"hydraulic","start":122.19,"end":122.69,"confidence":0.9941406,"punctuated_word":"hydraulic","sentiment":"neutral","sentiment_score":0.01510484516620636},{"word":"model","start":122.99,"end":123.31,"confidence":0.9790039,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.0054422467947006226},{"word":"or","start":123.31,"end":123.55,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.006443537771701813},{"word":"whatever","start":123.55,"end":124.05,"confidence":0.94262695,"punctuated_word":"whatever,","sentiment":"neutral","sentiment_score":-0.0011057369410991669},{"word":"a","start":124.665,"end":124.744995,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010670168325304983},{"word":"a","start":124.744995,"end":124.905,"confidence":0.89501953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009263556450605392},{"word":"lot","start":124.905,"end":125.225,"confidence":0.9970703,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.016244065016508102},{"word":"of","start":125.225,"end":125.465,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.020390521734952927},{"word":"officers","start":125.465,"end":125.865,"confidence":0.9951172,"punctuated_word":"officers","sentiment":"neutral","sentiment_score":-0.004820592701435089},{"word":"over","start":125.865,"end":126.104996,"confidence":0.9980469,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.03270396962761879},{"word":"there","start":126.104996,"end":126.345,"confidence":0.8532715,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.03076389618217945},{"word":"i","start":126.345,"end":126.505,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07614105194807053},{"word":"don't","start":126.505,"end":126.665,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05233199521899223},{"word":"think","start":126.665,"end":126.985,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.021360937505960464},{"word":"they","start":126.985,"end":127.145,"confidence":0.6245117,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.03599529340863228},{"word":"have","start":127.145,"end":127.384995,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03446829691529274},{"word":"experience","start":127.384995,"end":127.884995,"confidence":0.76953125,"punctuated_word":"experience","sentiment":"neutral","sentiment_score":-0.053353846073150635},{"word":"to","start":128.025,"end":128.185,"confidence":0.7368164,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022851884365081787},{"word":"obtain","start":128.185,"end":128.505,"confidence":0.87353516,"punctuated_word":"obtain","sentiment":"neutral","sentiment_score":-0.0027246028184890747},{"word":"that","start":128.505,"end":128.745,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008861895650625229},{"word":"information","start":128.745,"end":129.245,"confidence":0.9970703,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.01624850183725357},{"word":"for","start":129.385,"end":129.625,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006699070334434509},{"word":"you","start":129.625,"end":130.125,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.0012729112058877945},{"word":"yeah","start":131.94499,"end":132.425,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.041029639542102814},{"word":"maybe","start":132.425,"end":132.745,"confidence":0.99121094,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.04333923012018204},{"word":"the","start":132.745,"end":132.985,"confidence":0.37890625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03603169322013855},{"word":"yeah","start":133.305,"end":133.805,"confidence":0.9941406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.023389846086502075},{"word":"that's","start":134.985,"end":135.305,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1095527857542038},{"word":"right","start":135.305,"end":135.545,"confidence":0.9995117,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.13899707794189453},{"word":"you","start":135.545,"end":135.625,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.11397270858287813},{"word":"you","start":135.625,"end":135.94499,"confidence":0.9301758,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11224718391895294},{"word":"you","start":135.94499,"end":136.025,"confidence":0.8535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12227606773376463},{"word":"can","start":136.025,"end":136.185,"confidence":0.96435547,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12243514508008956},{"word":"ask","start":136.185,"end":136.425,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.1222766563296318},{"word":"more","start":136.425,"end":136.665,"confidence":0.7324219,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.06654748320579529},{"word":"directly","start":136.665,"end":137.065,"confidence":0.9716797,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.09420209378004074},{"word":"questions","start":137.065,"end":137.385,"confidence":0.5307617,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.07446324825286865},{"word":"like","start":137.385,"end":137.705,"confidence":0.8496094,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.07735683768987656},{"word":"oh","start":137.705,"end":137.785,"confidence":0.73913574,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.1121758446097374},{"word":"hey","start":137.785,"end":138.06,"confidence":0.95532227,"punctuated_word":"hey.","sentiment":"neutral","sentiment_score":0.10581839084625244},{"word":"could","start":138.14,"end":138.22,"confidence":0.9921875,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.08757253736257553},{"word":"you","start":138.22,"end":138.38,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06684135645627975},{"word":"just","start":138.38,"end":138.54,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07637055218219757},{"word":"elaborate","start":138.54,"end":139.04,"confidence":0.9970703,"punctuated_word":"elaborate","sentiment":"neutral","sentiment_score":0.07910652458667755},{"word":"what's","start":139.26,"end":139.58,"confidence":0.5878906,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.0633181482553482},{"word":"the","start":139.58,"end":139.66,"confidence":0.9223633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05292687192559242},{"word":"flood","start":139.66,"end":139.98,"confidence":0.9580078,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.06422393769025803},{"word":"depths","start":139.98,"end":140.45999,"confidence":0.6801758,"punctuated_word":"depths?","sentiment":"neutral","sentiment_score":0.06406903266906738},{"word":"what's","start":140.45999,"end":140.86,"confidence":0.9890137,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.04890131205320358},{"word":"the","start":140.86,"end":141.09999,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03891383856534958},{"word":"flow","start":141.09999,"end":141.42,"confidence":0.9873047,"punctuated_word":"flow","sentiment":"neutral","sentiment_score":0.03244537115097046},{"word":"velocity","start":141.42,"end":141.92,"confidence":0.9160156,"punctuated_word":"velocity","sentiment":"neutral","sentiment_score":0.0366378054022789},{"word":"going","start":142.06,"end":142.38,"confidence":0.9970703,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.062348417937755585},{"word":"through","start":142.38,"end":142.62,"confidence":0.9980469,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.04472087696194649},{"word":"the","start":142.62,"end":142.78,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048498403280973434},{"word":"area","start":142.78,"end":143.28,"confidence":0.91259766,"punctuated_word":"area?","sentiment":"neutral","sentiment_score":0.058212295174598694},{"word":"and","start":143.73999,"end":143.98,"confidence":0.7729492,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04120247811079025},{"word":"what","start":143.98,"end":144.22,"confidence":0.9760742,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03795669972896576},{"word":"the","start":144.22,"end":144.45999,"confidence":0.5678711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03495046868920326},{"word":"screenshot","start":144.45999,"end":144.94,"confidence":0.9741211,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.02775312215089798},{"word":"looks","start":144.94,"end":145.18,"confidence":0.99902344,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.018722545355558395},{"word":"like","start":145.18,"end":145.5,"confidence":0.86743164,"punctuated_word":"like?","sentiment":"neutral","sentiment_score":0.026280775666236877},{"word":"maybe","start":145.5,"end":145.98,"confidence":0.8647461,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.020153991878032684},{"word":"asking","start":145.98,"end":146.38,"confidence":0.9243164,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.02540384978055954},{"word":"the","start":146.38,"end":146.88,"confidence":0.7480469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01931433193385601},{"word":"more","start":146.94,"end":147.18,"confidence":0.5830078,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.01647292450070381},{"word":"directed","start":147.18,"end":147.66,"confidence":0.4753418,"punctuated_word":"directed","sentiment":"neutral","sentiment_score":0.018643546849489212},{"word":"question","start":147.66,"end":148.16,"confidence":0.9838867,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.023672353476285934},{"word":"rather","start":148.54,"end":148.86,"confidence":0.8911133,"punctuated_word":"rather","sentiment":"neutral","sentiment_score":0.01079760491847992},{"word":"than","start":148.86,"end":149.09999,"confidence":0.9970703,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.014686355367302896},{"word":"asking","start":149.09999,"end":149.42,"confidence":0.8041992,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.012629836797714232},{"word":"to","start":149.42,"end":149.58,"confidence":0.7739258,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006135920062661171},{"word":"port","start":149.58,"end":149.81999,"confidence":0.5126953,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.00517954770475626},{"word":"you","start":149.81999,"end":149.98,"confidence":0.09637451,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0021673981100320816},{"word":"with","start":149.98,"end":150.06,"confidence":0.40454102,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0012618470937013626},{"word":"you","start":150.06,"end":150.22,"confidence":0.90234375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0013942159712314606},{"word":"or","start":150.22,"end":150.3,"confidence":0.90234375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0009349416941404344},{"word":"something","start":150.3,"end":150.62,"confidence":0.70495605,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.00548788346350193},{"word":"because","start":150.62,"end":150.94,"confidence":0.9980469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.03015722706913948},{"word":"sometimes","start":150.94,"end":151.34,"confidence":0.4807129,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":-0.050272341817617416},{"word":"the","start":151.34,"end":151.58,"confidence":0.3984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0687304139137268},{"word":"email","start":151.58,"end":151.9,"confidence":0.66503906,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.05657625198364258},{"word":"board","start":151.9,"end":152.14,"confidence":0.68359375,"punctuated_word":"board","sentiment":"neutral","sentiment_score":-0.06521668285131454},{"word":"is","start":152.14,"end":152.3,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07842680811882019},{"word":"hard","start":152.3,"end":152.54,"confidence":0.99609375,"punctuated_word":"hard","sentiment":"neutral","sentiment_score":-0.09581674635410307},{"word":"to","start":152.54,"end":152.7,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09549373388290404},{"word":"do","start":152.7,"end":152.86,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07345616817474365},{"word":"that","start":152.86,"end":153.02,"confidence":0.95410156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04432710260152817},{"word":"way","start":153.02,"end":153.52,"confidence":0.99853516,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":-0.05079112574458122},{"word":"no","start":159.30501,"end":159.54501,"confidence":0.92456055,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07134244590997696},{"word":"no","start":159.54501,"end":159.625,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08207442611455917},{"word":"no","start":159.625,"end":159.785,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07803612947463989},{"word":"it's","start":159.785,"end":159.945,"confidence":0.53637695,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.05149590224027634},{"word":"it's","start":159.945,"end":160.10501,"confidence":0.86694336,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03676880896091461},{"word":"no","start":160.66501,"end":161.16501,"confidence":0.9562988,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.04524407908320427},{"word":"yeah","start":161.46501,"end":161.785,"confidence":0.9399414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01903209090232849},{"word":"it's","start":161.785,"end":162.02501,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.029018253087997437},{"word":"not","start":162.02501,"end":162.26501,"confidence":0.98291016,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.044844482094049454},{"word":"a","start":162.26501,"end":162.345,"confidence":0.82666016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028619864955544472},{"word":"big","start":162.345,"end":162.585,"confidence":1.0,"punctuated_word":"big","sentiment":"neutral","sentiment_score":0.03757866472005844},{"word":"deal","start":162.585,"end":162.82501,"confidence":1.0,"punctuated_word":"deal","sentiment":"neutral","sentiment_score":0.06470217555761337},{"word":"because","start":162.82501,"end":163.145,"confidence":0.7597656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.06252396106719971},{"word":"i","start":163.145,"end":163.38501,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03919843211770058},{"word":"i","start":163.38501,"end":163.625,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04141801223158837},{"word":"i","start":163.625,"end":163.705,"confidence":0.9506836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03541901707649231},{"word":"was","start":163.705,"end":163.865,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03489326313138008},{"word":"talking","start":163.865,"end":164.18501,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.04884949699044227},{"word":"to","start":164.18501,"end":164.425,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05388664081692696},{"word":"your","start":164.425,"end":164.82501,"confidence":0.6640625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02967786975204945},{"word":"i","start":165.225,"end":165.38501,"confidence":0.47973633,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04155039042234421},{"word":"was","start":165.38501,"end":165.54501,"confidence":0.9013672,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.035775113850831985},{"word":"talking","start":165.54501,"end":165.865,"confidence":0.99902344,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.04029810428619385},{"word":"to","start":165.865,"end":166.02501,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.057500459253787994},{"word":"the","start":166.02501,"end":166.505,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05196327716112137},{"word":"business","start":166.505,"end":166.82501,"confidence":0.77001953,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.03546896204352379},{"word":"owner","start":166.82501,"end":167.065,"confidence":0.982666,"punctuated_word":"owner.","sentiment":"neutral","sentiment_score":0.037476539611816406},{"word":"what","start":167.065,"end":167.185,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.0322958268225193},{"word":"what's","start":167.30501,"end":167.54501,"confidence":0.99902344,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.03708844631910324},{"word":"his","start":167.54501,"end":167.785,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.04590398073196411},{"word":"name","start":167.785,"end":168.285,"confidence":0.9995117,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.056251466274261475},{"word":"alex","start":169.73,"end":170.23,"confidence":0.90112305,"punctuated_word":"Alex.","sentiment":"neutral","sentiment_score":0.17037981748580933},{"word":"he","start":170.29,"end":170.45,"confidence":0.99121094,"punctuated_word":"He","sentiment":"positive","sentiment_score":0.4307262897491455},{"word":"was","start":170.45,"end":170.61,"confidence":0.9970703,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.4084051549434662},{"word":"pretty","start":170.61,"end":170.84999,"confidence":0.9941406,"punctuated_word":"pretty","sentiment":"positive","sentiment_score":0.36753764748573303},{"word":"good","start":170.84999,"end":171.09,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3694668114185333},{"word":"i","start":171.09,"end":171.17,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1596808284521103},{"word":"think","start":171.17,"end":171.41,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.18336740136146543},{"word":"he","start":171.41,"end":171.48999,"confidence":0.9970703,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.2341344654560089},{"word":"did","start":171.48999,"end":171.60999,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.2168375253677368},{"word":"a","start":171.60999,"end":171.73,"confidence":0.9472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21804732084274292},{"word":"couple","start":171.73,"end":172.12999,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.1722798049449921},{"word":"job","start":172.12999,"end":172.45,"confidence":0.74365234,"punctuated_word":"job,","sentiment":"neutral","sentiment_score":0.18293191492557528},{"word":"which","start":172.45,"end":172.61,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.15977641940116882},{"word":"is","start":172.61,"end":172.76999,"confidence":0.9658203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12023484706878662},{"word":"i","start":172.76999,"end":172.93,"confidence":0.7060547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15443001687526703},{"word":"saw","start":172.93,"end":173.17,"confidence":0.99609375,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":0.1573730707168579},{"word":"the","start":173.17,"end":173.33,"confidence":0.9404297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.133289635181427},{"word":"report","start":173.33,"end":173.73,"confidence":0.9633789,"punctuated_word":"report","sentiment":"neutral","sentiment_score":0.1664242148399353},{"word":"at","start":173.73,"end":173.81,"confidence":0.81640625,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.11824442446231842},{"word":"the","start":173.81,"end":173.97,"confidence":0.39648438,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11864788830280304},{"word":"very","start":173.97,"end":174.20999,"confidence":0.26293945,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.09685661643743516},{"word":"end","start":174.20999,"end":174.37,"confidence":0.99121094,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.14257624745368958},{"word":"of","start":174.37,"end":174.45,"confidence":0.55615234,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10271864384412766},{"word":"from","start":174.53,"end":174.76999,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11297091841697691},{"word":"other","start":174.76999,"end":175.01,"confidence":0.9658203,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.11852996051311492},{"word":"side","start":175.01,"end":175.25,"confidence":0.7897949,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":0.09772932529449464},{"word":"from","start":175.25,"end":175.56999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09425082802772522},{"word":"applicant","start":175.56999,"end":176.06999,"confidence":0.7973633,"punctuated_word":"applicant","sentiment":"neutral","sentiment_score":0.08123649656772614},{"word":"from","start":176.37,"end":176.69,"confidence":0.79003906,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.051165323704481125},{"word":"applicant","start":176.69,"end":177.19,"confidence":0.98535156,"punctuated_word":"applicant","sentiment":"neutral","sentiment_score":0.05343283712863922},{"word":"side","start":177.25,"end":177.56999,"confidence":0.8215332,"punctuated_word":"side.","sentiment":"neutral","sentiment_score":0.190894678235054},{"word":"he","start":177.56999,"end":177.73,"confidence":0.93847656,"punctuated_word":"He","sentiment":"positive","sentiment_score":0.4096376299858093},{"word":"did","start":177.73,"end":177.97,"confidence":1.0,"punctuated_word":"did","sentiment":"positive","sentiment_score":0.3962958753108978},{"word":"a","start":177.97,"end":178.05,"confidence":0.5527344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.384982168674469},{"word":"good","start":178.05,"end":178.29,"confidence":0.99902344,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3594736158847809},{"word":"job","start":178.29,"end":178.79,"confidence":0.9980469,"punctuated_word":"job.","sentiment":"neutral","sentiment_score":0.3308221101760864},{"word":"i'm","start":179.17,"end":179.33,"confidence":0.9609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03910521790385246},{"word":"not","start":179.33,"end":179.56999,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06275741755962372},{"word":"yeah","start":179.89,"end":180.37,"confidence":0.9814453,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05443574860692024},{"word":"but","start":180.37,"end":180.61,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0038035735487937927},{"word":"sometimes","start":180.61,"end":180.93,"confidence":0.9760742,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":0.005783092230558395},{"word":"that","start":180.93,"end":181.17,"confidence":0.3449707,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.005601774901151657},{"word":"you","start":181.17,"end":181.25,"confidence":0.91845703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0003175586462020874},{"word":"decide","start":181.25,"end":181.56999,"confidence":0.38085938,"punctuated_word":"decide","sentiment":"neutral","sentiment_score":-0.002859339118003845},{"word":"you","start":181.56999,"end":181.73,"confidence":0.5180664,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02204279974102974},{"word":"just","start":181.73,"end":181.97,"confidence":0.8886719,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.010171279311180116},{"word":"yeah","start":182.405,"end":182.565,"confidence":0.9916992,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.020099788904190063},{"word":"yeah","start":182.565,"end":182.72499,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.039101313799619675},{"word":"yeah","start":182.72499,"end":183.125,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04904401674866676},{"word":"just","start":183.125,"end":183.285,"confidence":0.97509766,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05668270960450173},{"word":"let","start":183.285,"end":183.525,"confidence":0.9819336,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07006608694791794},{"word":"him","start":183.525,"end":183.765,"confidence":0.9970703,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.067888043820858},{"word":"know","start":183.765,"end":184.08499,"confidence":0.713501,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.06832697242498398},{"word":"just","start":184.08499,"end":184.325,"confidence":0.9902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05432240292429924},{"word":"pass","start":184.325,"end":184.565,"confidence":0.34350586,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":0.09000910818576813},{"word":"him","start":184.565,"end":184.885,"confidence":0.76904297,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.0525779090821743},{"word":"yes","start":184.885,"end":185.36499,"confidence":0.7609863,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0705147236585617},{"word":"let","start":185.36499,"end":185.525,"confidence":0.94970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.06807392090559006},{"word":"him","start":185.525,"end":185.765,"confidence":0.9951172,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.06107199937105179},{"word":"know","start":185.765,"end":186.165,"confidence":0.76049805,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.06428313255310059},{"word":"yeah","start":186.165,"end":186.565,"confidence":0.9909668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0506230890750885},{"word":"the","start":186.565,"end":186.805,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.04846983030438423},{"word":"job","start":186.805,"end":187.045,"confidence":0.9980469,"punctuated_word":"job","sentiment":"neutral","sentiment_score":0.04056480526924133},{"word":"was","start":187.045,"end":187.285,"confidence":0.9941406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.028407329693436623},{"word":"alright","start":187.285,"end":187.785,"confidence":0.85009766,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.09818834066390993},{"word":"and","start":188.165,"end":188.405,"confidence":0.94140625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0746004581451416},{"word":"then","start":188.405,"end":188.485,"confidence":0.94921875,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.066708043217659},{"word":"just","start":188.485,"end":188.965,"confidence":0.98291016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06795425713062286},{"word":"let's","start":188.965,"end":189.205,"confidence":0.779541,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.07040026783943176},{"word":"see","start":189.205,"end":189.36499,"confidence":0.98291016,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0740637332201004},{"word":"how","start":189.36499,"end":189.605,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.06972283869981766},{"word":"it","start":189.605,"end":189.685,"confidence":0.89501953,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08001184463500977},{"word":"goes","start":189.685,"end":190.08499,"confidence":1.0,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":0.12701641023159027},{"word":"in","start":190.08499,"end":190.325,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07486362755298615},{"word":"near","start":190.325,"end":190.565,"confidence":0.77001953,"punctuated_word":"near","sentiment":"neutral","sentiment_score":0.05303468927741051},{"word":"future","start":190.565,"end":191.065,"confidence":0.9675293,"punctuated_word":"future.","sentiment":"neutral","sentiment_score":0.0697479173541069},{"word":"or","start":192.885,"end":193.385,"confidence":0.73779297,"punctuated_word":"Or","sentiment":"positive","sentiment_score":0.3831190764904022},{"word":"not","start":194.325,"end":194.565,"confidence":0.89208984,"punctuated_word":"not","sentiment":"positive","sentiment_score":0.47432518005371094},{"word":"a","start":194.565,"end":194.64499,"confidence":0.9770508,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.43991297483444214},{"word":"problem","start":194.64499,"end":194.965,"confidence":0.9946289,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.5396099090576172},{"word":"it's","start":194.965,"end":195.205,"confidence":0.9855957,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.5026602745056152},{"word":"my","start":195.205,"end":195.36499,"confidence":0.92578125,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.5326471924781799},{"word":"pleasure","start":195.36499,"end":195.765,"confidence":0.99902344,"punctuated_word":"pleasure.","sentiment":"positive","sentiment_score":0.5335175395011902},{"word":"okay","start":195.765,"end":196.08499,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23179535567760468},{"word":"talk","start":196.08499,"end":196.245,"confidence":0.9970703,"punctuated_word":"Talk","sentiment":"neutral","sentiment_score":0.2021116763353348},{"word":"to","start":196.245,"end":196.325,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19383949041366577},{"word":"you","start":196.325,"end":196.405,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2049427181482315},{"word":"later","start":196.405,"end":196.805,"confidence":1.0,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.2206934094429016},{"word":"bye","start":196.805,"end":196.965,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.22001543641090393},{"word":"bye","start":196.965,"end":197.465,"confidence":0.9970703,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2249845713376999}],"paragraphs":{"transcript":"\nHello, Marty. This is Gavin calling from White House City Council. How are you doing? Yeah. We're good.\n\nJust got your email about that 47 Atula Avenue in Nanawading. I was just wondering because this probably sitting within the SBO special building overlay, which is managed by Melbourne Water. I just don't understand why Melbourne Water is sending you back to us to looking for this information because it's yeah. Clearly, it's under their jurisdiction. It's under their flood management area.\n\nSo it it doesn't make sense to me. And by the way, we do have the model, but, yeah, they should have it for their part because we did the model together. So I think there was a yeah. So I think, unfortunately, in this case, you had to go back to Melbourne Motors and say, yeah. This is in IP IPO.\n\nAnd even we have that data I'm I'm gonna be honest with you. Even we have the data, but because we are not the managing authority for that area, we cannot share with you. We can only sharing with you. We can only share the information to a certain degree to the area managed by counsel. Yeah.\n\nThat's right. Is it in Melbourne Water SBO? It's sitting next to their Melbourne Water's drainage. So it's clearly under Melbourne Water. So I don't know why they're sending you to us.\n\nBut but but but but what I'm thinking is and maybe help you to do is because you're mentioning the hydro graph graph data, So maybe you just ask them to could you please provide flood depth and velocity? It'll be much easier for another officer to find the information for you. And when you are when you when you are saying, you want you want the the graph showing the hydraulic model or whatever, a a lot of officers over there, I don't think they have experience to obtain that information for you. Yeah. Maybe the yeah.\n\nThat's right. You you you can ask more directly questions like, oh, hey. Could you just elaborate what's the flood depths? What's the flow velocity going through the area? And what the screenshot looks like?\n\nMaybe asking the more directed question rather than asking to port you with you or something. Because sometimes the email board is hard to do that way. No. No. No.\n\nIt's it's no. Yeah. It's not a big deal because I I I was talking to your I was talking to the business owner. What what's his name? Alex.\n\nHe was pretty good. I think he did a couple job, which is I saw the report at the very end of from other side, from applicant from applicant side. He did a good job. I'm not yeah. But sometimes that you decide you just yeah.\n\nYeah. Yeah. Just let him know. Just pass him. Yes.\n\nLet him know. Yeah. The job was alright. And then just let's see how it goes in near future. Or not a problem.\n\nIt's my pleasure. Okay. Talk to you later. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Marty.","start":3.4399998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.13518498837947845},{"text":"This is Gavin calling from White House City Council.","start":4.3199997,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.1442917130059666},{"text":"How are you doing?","start":6.8799996,"end":7.7,"sentiment":"neutral","sentiment_score":0.21126314252614975},{"text":"Yeah.","start":9.44,"end":9.679999,"sentiment":"neutral","sentiment_score":0.237860307097435},{"text":"We're good.","start":9.679999,"end":10.16,"sentiment":"positive","sentiment_score":0.3759044408798218}],"sentiment":"neutral","sentiment_score":0.1890953973763519,"num_words":18,"start":3.4399998,"end":10.16},{"sentences":[{"text":"Just got your email about that 47 Atula Avenue in Nanawading.","start":10.16,"end":16.865,"sentiment":"neutral","sentiment_score":0.05182639543305744},{"text":"I was just wondering because this probably sitting within the SBO special building overlay, which is managed by Melbourne Water.","start":18.525,"end":26.625,"sentiment":"neutral","sentiment_score":-0.008446755586192012},{"text":"I just don't understand why Melbourne Water is sending you back to us to looking for this information because it's yeah.","start":27.820002,"end":36.22,"sentiment":"neutral","sentiment_score":-0.13608584943271818},{"text":"Clearly, it's under their jurisdiction.","start":36.22,"end":38.16,"sentiment":"neutral","sentiment_score":-0.030975718423724173},{"text":"It's under their flood management area.","start":38.7,"end":41.120003,"sentiment":"neutral","sentiment_score":-0.026733719122906525}],"sentiment":"neutral","sentiment_score":-0.04399886518894207,"num_words":63,"start":10.16,"end":41.120003},{"sentences":[{"text":"So it it doesn't make sense to me.","start":42.145,"end":44.145,"sentiment":"neutral","sentiment_score":-0.07253125123679638},{"text":"And by the way, we do have the model, but, yeah, they should have it for their part because we did the model together.","start":44.145,"end":52.405,"sentiment":"neutral","sentiment_score":0.015583451061199108},{"text":"So I think there was a yeah.","start":52.864998,"end":55.030003,"sentiment":"neutral","sentiment_score":-0.012465396363820349},{"text":"So I think, unfortunately, in this case, you had to go back to Melbourne Motors and say, yeah.","start":55.030003,"end":58.79,"sentiment":"neutral","sentiment_score":-0.18604049624668229},{"text":"This is in IP IPO.","start":58.79,"end":60.49,"sentiment":"neutral","sentiment_score":-0.18996254205703736}],"sentiment":"neutral","sentiment_score":-0.07406526776931939,"num_words":62,"start":42.145,"end":60.49},{"sentences":[{"text":"And even we have that data I'm I'm gonna be honest with you.","start":60.79,"end":64.71,"sentiment":"neutral","sentiment_score":-0.08026510992875466},{"text":"Even we have the data, but because we are not the managing authority for that area, we cannot share with you.","start":64.71,"end":72.965,"sentiment":"neutral","sentiment_score":-0.09046524869544166},{"text":"We can only sharing with you.","start":72.965,"end":75.064995,"sentiment":"neutral","sentiment_score":-0.07326145904759566},{"text":"We can only share the information to a certain degree to the area managed by counsel.","start":76.405,"end":81.30499,"sentiment":"neutral","sentiment_score":-0.062488132156431675},{"text":"Yeah.","start":83.89,"end":84.39,"sentiment":"neutral","sentiment_score":-0.0023065488785505295}],"sentiment":"neutral","sentiment_score":-0.07692810647973888,"num_words":57,"start":60.79,"end":84.39},{"sentences":[{"text":"That's right.","start":85.409996,"end":85.89,"sentiment":"neutral","sentiment_score":0.019965672865509987},{"text":"Is it in Melbourne Water SBO?","start":85.89,"end":87.75,"sentiment":"neutral","sentiment_score":-0.003132260094086329},{"text":"It's sitting next to their Melbourne Water's drainage.","start":87.81,"end":90.869995,"sentiment":"neutral","sentiment_score":-0.013757712789811194},{"text":"So it's clearly under Melbourne Water.","start":91.009995,"end":93.09,"sentiment":"neutral","sentiment_score":-0.036040932250519596},{"text":"So I don't know why they're sending you to us.","start":93.09,"end":95.509995,"sentiment":"neutral","sentiment_score":-0.15014460384845735}],"sentiment":"neutral","sentiment_score":-0.05645673591061495,"num_words":32,"start":85.409996,"end":95.509995},{"sentences":[{"text":"But but but but but what I'm thinking is and maybe help you to do is because you're mentioning the hydro graph graph data, So maybe you just ask them to could you please provide flood depth and velocity?","start":100.635,"end":113.41,"sentiment":"neutral","sentiment_score":-0.004143445621220729},{"text":"It'll be much easier for another officer to find the information for you.","start":113.47,"end":117.33,"sentiment":"neutral","sentiment_score":0.18044278369500086},{"text":"And when you are when you when you are saying, you want you want the the graph showing the hydraulic model or whatever, a a lot of officers over there, I don't think they have experience to obtain that information for you.","start":117.95,"end":130.125,"sentiment":"neutral","sentiment_score":-0.0027551547225032535},{"text":"Yeah.","start":131.94499,"end":132.425,"sentiment":"neutral","sentiment_score":0.041029639542102814},{"text":"Maybe the yeah.","start":132.425,"end":133.805,"sentiment":"neutral","sentiment_score":0.03425358980894089}],"sentiment":"neutral","sentiment_score":0.022573833871746853,"num_words":98,"start":100.635,"end":133.805},{"sentences":[{"text":"That's right.","start":134.985,"end":135.545,"sentiment":"neutral","sentiment_score":0.12427493184804916},{"text":"You you you can ask more directly questions like, oh, hey.","start":135.545,"end":138.06,"sentiment":"neutral","sentiment_score":0.1021610600027171},{"text":"Could you just elaborate what's the flood depths?","start":138.14,"end":140.45999,"sentiment":"neutral","sentiment_score":0.06930362014099956},{"text":"What's the flow velocity going through the area?","start":140.45999,"end":143.28,"sentiment":"neutral","sentiment_score":0.04633479006588459},{"text":"And what the screenshot looks like?","start":143.73999,"end":145.5,"sentiment":"neutral","sentiment_score":0.031144348283608753}],"sentiment":"neutral","sentiment_score":0.07097985414522034,"num_words":35,"start":134.985,"end":145.5},{"sentences":[{"text":"Maybe asking the more directed question rather than asking to port you with you or something.","start":145.5,"end":150.62,"sentiment":"neutral","sentiment_score":0.010503041034098715},{"text":"Because sometimes the email board is hard to do that way.","start":150.62,"end":153.52,"sentiment":"neutral","sentiment_score":-0.06447860022837465},{"text":"No.","start":159.30501,"end":159.54501,"sentiment":"neutral","sentiment_score":-0.07134244590997696},{"text":"No.","start":159.54501,"end":159.625,"sentiment":"neutral","sentiment_score":-0.08207442611455917},{"text":"No.","start":159.625,"end":159.785,"sentiment":"neutral","sentiment_score":-0.07803612947463989}],"sentiment":"neutral","sentiment_score":-0.025755631582190592,"num_words":30,"start":145.5,"end":159.785},{"sentences":[{"text":"It's it's no.","start":159.785,"end":161.16501,"sentiment":"neutral","sentiment_score":-0.04450293009479841},{"text":"Yeah.","start":161.46501,"end":161.785,"sentiment":"neutral","sentiment_score":0.01903209090232849},{"text":"It's not a big deal because I I I was talking to your I was talking to the business owner.","start":161.785,"end":167.065,"sentiment":"neutral","sentiment_score":0.042533149011433125},{"text":"What what's his name?","start":167.065,"end":168.285,"sentiment":"neutral","sentiment_score":0.04288493003696203},{"text":"Alex.","start":169.73,"end":170.23,"sentiment":"neutral","sentiment_score":0.17037981748580933}],"sentiment":"neutral","sentiment_score":0.03717606270621563,"num_words":29,"start":159.785,"end":170.23},{"sentences":[{"text":"He was pretty good.","start":170.29,"end":171.09,"sentiment":"positive","sentiment_score":0.3940339758992195},{"text":"I think he did a couple job, which is I saw the report at the very end of from other side, from applicant from applicant side.","start":171.09,"end":177.56999,"sentiment":"neutral","sentiment_score":0.13992544822394848},{"text":"He did a good job.","start":177.56999,"end":178.79,"sentiment":"positive","sentiment_score":0.3762422800064087},{"text":"I'm not yeah.","start":179.17,"end":180.37,"sentiment":"neutral","sentiment_score":-0.052099461356798805},{"text":"But sometimes that you decide you just yeah.","start":180.37,"end":182.565,"sentiment":"neutral","sentiment_score":-0.0008843471296131611}],"sentiment":"neutral","sentiment_score":0.15069643035531044,"num_words":46,"start":170.29,"end":182.565},{"sentences":[{"text":"Yeah.","start":182.565,"end":182.72499,"sentiment":"neutral","sentiment_score":0.039101313799619675},{"text":"Yeah.","start":182.72499,"end":183.125,"sentiment":"neutral","sentiment_score":0.04904401674866676},{"text":"Just let him know.","start":183.125,"end":184.08499,"sentiment":"neutral","sentiment_score":0.06574095319956541},{"text":"Just pass him.","start":184.08499,"end":184.885,"sentiment":"neutral","sentiment_score":0.0656364733974139},{"text":"Yes.","start":184.885,"end":185.36499,"sentiment":"neutral","sentiment_score":0.0705147236585617}],"sentiment":"neutral","sentiment_score":0.061853328719735146,"num_words":10,"start":182.565,"end":185.36499},{"sentences":[{"text":"Let him know.","start":185.36499,"end":186.165,"sentiment":"neutral","sentiment_score":0.06447635094324748},{"text":"Yeah.","start":186.165,"end":186.565,"sentiment":"neutral","sentiment_score":0.0506230890750885},{"text":"The job was alright.","start":186.565,"end":187.785,"sentiment":"neutral","sentiment_score":0.053907576482743025},{"text":"And then just let's see how it goes in near future.","start":188.165,"end":191.065,"sentiment":"neutral","sentiment_score":0.07528400793671608},{"text":"Or not a problem.","start":192.885,"end":194.965,"sentiment":"positive","sentiment_score":0.4592417851090431}],"sentiment":"neutral","sentiment_score":0.13585972502503707,"num_words":23,"start":185.36499,"end":194.965},{"sentences":[{"text":"It's my pleasure.","start":194.965,"end":195.765,"sentiment":"positive","sentiment_score":0.5229416688283285},{"text":"Okay.","start":195.765,"end":196.08499,"sentiment":"neutral","sentiment_score":0.23179535567760468},{"text":"Talk to you later.","start":196.08499,"end":196.805,"sentiment":"neutral","sentiment_score":0.20539682358503342},{"text":"Bye bye.","start":196.805,"end":197.465,"sentiment":"neutral","sentiment_score":0.2225000038743019}],"sentiment":"neutral","sentiment_score":0.30672076642513274,"num_words":10,"start":194.965,"end":197.465}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. This is Maddie speaking.\n\nChannel 1: Hello, Marty. This is Gavin calling from White House City Council. How are you doing?\n\nChannel 0: Good. Thanks. How are you?\n\nChannel 1: Yeah. We're good. Just got your email about that 47\n\nChannel 0: Yeah.\n\nChannel 1: Atula\n\nChannel 0: But you're\n\nChannel 1: Avenue\n\nChannel 0: Yep.\n\nChannel 1: in Nanawading.\n\nChannel 0: Yep.\n\nChannel 1: I was just wondering because this probably sitting within the SBO special building overlay, which is managed by Melbourne Water.\n\nChannel 0: Yes. Yep.\n\nChannel 1: I just don't understand why Melbourne Water is sending you back to us to looking for this information because it's\n\nChannel 0: Good question.\n\nChannel 1: yeah. Clearly, it's under their jurisdiction. It's under their flood management area. So\n\nChannel 0: Yeah.\n\nChannel 1: it\n\nChannel 0: Yeah.\n\nChannel 1: it doesn't\n\nChannel 0: Okay.\n\nChannel 1: make sense to me. And by the way, we do have the\n\nChannel 0: Yeah.\n\nChannel 1: model,\n\nChannel 0: But\n\nChannel 1: but,\n\nChannel 0: they should also\n\nChannel 1: yeah, they should have it for their part because we did the model together. So I think\n\nChannel 0: yeah.\n\nChannel 1: there\n\nChannel 0: Okay.\n\nChannel 1: was a yeah. So I think, unfortunately, in this case, you had to go back to Melbourne Motors and say, yeah. This is in IP IPO. And even we\n\nChannel 0: Yeah.\n\nChannel 1: have that\n\nChannel 0: Okay.\n\nChannel 1: data I'm I'm gonna be honest with you. Even we have the data,\n\nChannel 0: Yep. Yeah.\n\nChannel 1: but because\n\nChannel 0: Authority.\n\nChannel 1: we are not the managing authority for that area,\n\nChannel 0: Yep.\n\nChannel 1: we cannot share with you. We can only\n\nChannel 0: Yes.\n\nChannel 1: sharing with you. We can only share the information to a certain degree to the area managed by counsel.\n\nChannel 0: Okay. Okay. So yeah. Because\n\nChannel 1: Yeah.\n\nChannel 0: it is in that SEO.\n\nChannel 1: That's right. Is\n\nChannel 0: Alright.\n\nChannel 1: it in Melbourne Water SBO? It's sitting next to their Melbourne Water's drainage. So it's\n\nChannel 0: Yep.\n\nChannel 1: clearly under Melbourne Water. So I don't know why they're sending you to us.\n\nChannel 0: Yeah. Yeah. No. I was surprised as well when they sent that reply.\n\nChannel 1: But but but but but what I'm thinking is and maybe help you to do is because you're mentioning the hydro graph\n\nChannel 0: Yep.\n\nChannel 1: graph data, So maybe you just ask them to could you please provide flood depth and velocity? It'll be much easier for another officer to find the information for you. And\n\nChannel 0: Yeah.\n\nChannel 1: when you\n\nChannel 0: True.\n\nChannel 1: are when you when you are saying, you want you want the the graph showing the hydraulic model or whatever, a a lot of officers over there, I don't think they have experience to obtain that information for you.\n\nChannel 0: Yeah. Okay. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: That makes\n\nChannel 1: Maybe\n\nChannel 0: sense because\n\nChannel 1: the\n\nChannel 0: we've had a lot\n\nChannel 1: yeah.\n\nChannel 0: of issues recently. Yeah.\n\nChannel 1: That's right. You you you can ask more directly questions like, oh, hey. Could you just elaborate what's the flood depths? What's the flow velocity going through the area? And what the screenshot looks like?\n\nMaybe asking the more directed question rather\n\nChannel 0: Yep.\n\nChannel 1: than asking\n\nChannel 0: Yeah.\n\nChannel 1: to port\n\nChannel 0: Okay.\n\nChannel 1: you with you or something. Because sometimes the email board is hard to do that way.\n\nChannel 0: Yeah. Yep. Yep. Okay. Well, sorry to bother you then.\n\nI'll\n\nChannel 1: No. No. No.\n\nChannel 0: get\n\nChannel 1: It's\n\nChannel 0: back\n\nChannel 1: it's\n\nChannel 0: to Melbourne\n\nChannel 1: no.\n\nChannel 0: Water.\n\nChannel 1: Yeah. It's not a big deal because I I I was talking to your I was talking to the\n\nChannel 0: Yes.\n\nChannel 1: business\n\nChannel 0: Alex.\n\nChannel 1: owner. What what's his name? Alex. He was pretty good.\n\nChannel 0: Yes.\n\nChannel 1: I think he did a couple job, which is I saw the report at the very end of from other side, from applicant from applicant\n\nChannel 0: Yeah.\n\nChannel 1: side. He did a good job.\n\nChannel 0: Okay.\n\nChannel 1: I'm not\n\nChannel 0: Good to know.\n\nChannel 1: yeah. But\n\nChannel 0: Well,\n\nChannel 1: sometimes that\n\nChannel 0: pass\n\nChannel 1: you decide\n\nChannel 0: the feedback\n\nChannel 1: you just\n\nChannel 0: on.\n\nChannel 1: yeah. Yeah. Yeah. Just let him know. Just pass him.\n\nYes. Let him know. Yeah. The job was\n\nChannel 0: Yeah.\n\nChannel 1: alright. And then just let's see how it goes in near future.\n\nChannel 0: Yeah. Okay. Perfect. Well,\n\nChannel 1: Or\n\nChannel 0: thank you for calling me. Appreciate\n\nChannel 1: not a problem.\n\nChannel 0: it.\n\nChannel 1: It's my pleasure. Okay. Talk\n\nChannel 0: Alright.\n\nChannel 1: to you later.\n\nChannel 0: Talk\n\nChannel 1: Bye bye.\n\nChannel 0: to you soon. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04397059231996536},{"text":"This is Maddie speaking.","start":2.1599998,"end":3.22,"sentiment":"neutral","sentiment_score":0.049014054238796234}],"sentiment":"neutral","sentiment_score":0.04800536185503006,"channel":0,"num_words":5,"start":1.8399999,"end":3.22},{"sentences":[{"text":"Hello, Marty.","start":3.4399998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.13518498837947845},{"text":"This is Gavin calling from White House City Council.","start":4.3199997,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.1442917130059666},{"text":"How are you doing?","start":6.8799996,"end":7.7,"sentiment":"neutral","sentiment_score":0.21126314252614975}],"sentiment":"neutral","sentiment_score":0.16093653092781704,"channel":1,"num_words":15,"start":3.4399998,"end":7.7},{"sentences":[{"text":"Good.","start":8.16,"end":8.4,"sentiment":"positive","sentiment_score":0.604743242263794},{"text":"Thanks.","start":8.4,"end":8.639999,"sentiment":"positive","sentiment_score":0.6221808791160583},{"text":"How are you?","start":8.639999,"end":9.46,"sentiment":"neutral","sentiment_score":0.32781849304835003}],"sentiment":"positive","sentiment_score":0.4420759201049805,"channel":0,"num_words":5,"start":8.16,"end":9.46},{"sentences":[{"text":"Yeah.","start":9.44,"end":9.679999,"sentiment":"neutral","sentiment_score":0.237860307097435},{"text":"We're good.","start":9.679999,"end":10.16,"sentiment":"positive","sentiment_score":0.3759044408798218},{"text":"Just got your email about that 47","start":10.16,"end":13.94,"sentiment":"neutral","sentiment_score":0.06514216107981545}],"sentiment":"neutral","sentiment_score":0.14456643164157867,"channel":1,"num_words":10,"start":9.44,"end":13.94},{"sentences":[{"text":"Yeah.","start":14.719999,"end":15.2,"sentiment":"neutral","sentiment_score":0.0298851877450943}],"sentiment":"neutral","sentiment_score":0.0298851877450943,"channel":0,"num_words":1,"start":14.719999,"end":15.2},{"sentences":[{"text":"Atula","start":15.005,"end":15.505,"sentiment":"neutral","sentiment_score":0.024930939078330994}],"sentiment":"neutral","sentiment_score":0.024930939078330994,"channel":1,"num_words":1,"start":15.005,"end":15.505},{"sentences":[{"text":"But you're","start":15.2,"end":15.679999,"sentiment":"neutral","sentiment_score":0.015295648481696844}],"sentiment":"neutral","sentiment_score":0.015295648481696844,"channel":0,"num_words":2,"start":15.2,"end":15.679999},{"sentences":[{"text":"Avenue","start":15.725,"end":16.125,"sentiment":"neutral","sentiment_score":0.018568456172943115}],"sentiment":"neutral","sentiment_score":0.018568456172943115,"channel":1,"num_words":1,"start":15.725,"end":16.125},{"sentences":[{"text":"Yep.","start":15.759999,"end":15.975,"sentiment":"neutral","sentiment_score":0.019728966057300568}],"sentiment":"neutral","sentiment_score":0.019728966057300568,"channel":0,"num_words":1,"start":15.759999,"end":15.975},{"sentences":[{"text":"in Nanawading.","start":16.125,"end":16.865,"sentiment":"neutral","sentiment_score":0.03529791347682476}],"sentiment":"neutral","sentiment_score":0.03529791347682476,"channel":1,"num_words":2,"start":16.125,"end":16.865},{"sentences":[{"text":"Yep.","start":17.575,"end":18.075,"sentiment":"neutral","sentiment_score":0.02544577233493328}],"sentiment":"neutral","sentiment_score":0.02544577233493328,"channel":0,"num_words":1,"start":17.575,"end":18.075},{"sentences":[{"text":"I was just wondering because this probably sitting within the SBO special building overlay, which is managed by Melbourne Water.","start":18.525,"end":26.625,"sentiment":"neutral","sentiment_score":-0.008446755586192012}],"sentiment":"neutral","sentiment_score":-0.008446755586192012,"channel":1,"num_words":20,"start":18.525,"end":26.625},{"sentences":[{"text":"Yes.","start":27.015,"end":27.175,"sentiment":"neutral","sentiment_score":0.012965970672667028},{"text":"Yep.","start":27.175,"end":27.675,"sentiment":"neutral","sentiment_score":0.010632507503032684}],"sentiment":"neutral","sentiment_score":0.011799239087849855,"channel":0,"num_words":2,"start":27.015,"end":27.675},{"sentences":[{"text":"I just don't understand why Melbourne Water is sending you back to us to looking for this information because it's","start":27.820002,"end":34.88,"sentiment":"neutral","sentiment_score":-0.14240108877420427}],"sentiment":"neutral","sentiment_score":-0.14240108877420427,"channel":1,"num_words":20,"start":27.820002,"end":34.88},{"sentences":[{"text":"Good question.","start":34.63,"end":35.37,"sentiment":"neutral","sentiment_score":-0.014506123960018156}],"sentiment":"neutral","sentiment_score":-0.014506123960018156,"channel":0,"num_words":2,"start":34.63,"end":35.37},{"sentences":[{"text":"yeah.","start":35.9,"end":36.22,"sentiment":"neutral","sentiment_score":-0.009781062602996826},{"text":"Clearly, it's under their jurisdiction.","start":36.22,"end":38.16,"sentiment":"neutral","sentiment_score":-0.030975718423724173},{"text":"It's under their flood management area.","start":38.7,"end":41.120003,"sentiment":"neutral","sentiment_score":-0.026733719122906525},{"text":"So","start":42.145,"end":42.645,"sentiment":"neutral","sentiment_score":-0.012279363349080086}],"sentiment":"neutral","sentiment_score":-0.02594933329293361,"channel":1,"num_words":13,"start":35.9,"end":42.645},{"sentences":[{"text":"Yeah.","start":42.15,"end":42.65,"sentiment":"neutral","sentiment_score":-0.015845103189349174}],"sentiment":"neutral","sentiment_score":-0.015845103189349174,"channel":0,"num_words":1,"start":42.15,"end":42.65},{"sentences":[{"text":"it","start":42.704998,"end":42.945,"sentiment":"neutral","sentiment_score":-0.023736512288451195}],"sentiment":"neutral","sentiment_score":-0.023736512288451195,"channel":1,"num_words":1,"start":42.704998,"end":42.945},{"sentences":[{"text":"Yeah.","start":42.865,"end":43.185,"sentiment":"neutral","sentiment_score":-0.04488007724285126}],"sentiment":"neutral","sentiment_score":-0.04488007724285126,"channel":0,"num_words":1,"start":42.865,"end":43.185},{"sentences":[{"text":"it doesn't","start":42.945,"end":43.344997,"sentiment":"neutral","sentiment_score":-0.09904224053025246}],"sentiment":"neutral","sentiment_score":-0.09904224053025246,"channel":1,"num_words":2,"start":42.945,"end":43.344997},{"sentences":[{"text":"Okay.","start":43.185,"end":43.685,"sentiment":"neutral","sentiment_score":-0.07947768270969391}],"sentiment":"neutral","sentiment_score":-0.07947768270969391,"channel":0,"num_words":1,"start":43.185,"end":43.685},{"sentences":[{"text":"make sense to me.","start":43.344997,"end":44.145,"sentiment":"neutral","sentiment_score":-0.08653741329908371},{"text":"And by the way, we do have the","start":44.145,"end":45.985,"sentiment":"neutral","sentiment_score":0.018682188587263227}],"sentiment":"neutral","sentiment_score":-0.016391012041519087,"channel":1,"num_words":12,"start":43.344997,"end":45.985},{"sentences":[{"text":"Yeah.","start":45.825,"end":46.325,"sentiment":"neutral","sentiment_score":0.020796041935682297}],"sentiment":"neutral","sentiment_score":0.020796041935682297,"channel":0,"num_words":1,"start":45.825,"end":46.325},{"sentences":[{"text":"model,","start":45.985,"end":46.485,"sentiment":"neutral","sentiment_score":0.008744742721319199}],"sentiment":"neutral","sentiment_score":0.008744742721319199,"channel":1,"num_words":1,"start":45.985,"end":46.485},{"sentences":[{"text":"But","start":47.425003,"end":47.665,"sentiment":"neutral","sentiment_score":0.018198009580373764}],"sentiment":"neutral","sentiment_score":0.018198009580373764,"channel":0,"num_words":1,"start":47.425003,"end":47.665},{"sentences":[{"text":"but,","start":47.504997,"end":48.004997,"sentiment":"neutral","sentiment_score":0.009076401591300964}],"sentiment":"neutral","sentiment_score":0.009076401591300964,"channel":1,"num_words":1,"start":47.504997,"end":48.004997},{"sentences":[{"text":"they should also","start":47.665,"end":48.385002,"sentiment":"neutral","sentiment_score":0.034683067351579666}],"sentiment":"neutral","sentiment_score":0.034683067351579666,"channel":0,"num_words":3,"start":47.665,"end":48.385002},{"sentences":[{"text":"yeah, they should have it for their part because we did the model together.","start":48.785,"end":52.405,"sentiment":"neutral","sentiment_score":0.014766012318432331},{"text":"So I think","start":52.864998,"end":53.585,"sentiment":"neutral","sentiment_score":0.0006092836459477743}],"sentiment":"neutral","sentiment_score":0.012267766082111527,"channel":1,"num_words":17,"start":48.785,"end":53.585},{"sentences":[{"text":"yeah.","start":53.345,"end":53.665,"sentiment":"neutral","sentiment_score":-0.004017840139567852}],"sentiment":"neutral","sentiment_score":-0.004017840139567852,"channel":0,"num_words":1,"start":53.345,"end":53.665},{"sentences":[{"text":"there","start":53.585,"end":53.824997,"sentiment":"neutral","sentiment_score":-0.0133894644677639}],"sentiment":"neutral","sentiment_score":-0.0133894644677639,"channel":1,"num_words":1,"start":53.585,"end":53.824997},{"sentences":[{"text":"Okay.","start":53.665,"end":54.165,"sentiment":"neutral","sentiment_score":-0.017666101455688477}],"sentiment":"neutral","sentiment_score":-0.017666101455688477,"channel":0,"num_words":1,"start":53.665,"end":54.165},{"sentences":[{"text":"was a yeah.","start":53.824997,"end":55.030003,"sentiment":"neutral","sentiment_score":-0.025232053672273953},{"text":"So I think, unfortunately, in this case, you had to go back to Melbourne Motors and say, yeah.","start":55.030003,"end":58.79,"sentiment":"neutral","sentiment_score":-0.18604049624668229},{"text":"This is in IP IPO.","start":58.79,"end":60.49,"sentiment":"neutral","sentiment_score":-0.18996254205703736},{"text":"And even we","start":60.79,"end":61.43,"sentiment":"neutral","sentiment_score":-0.1214246650536855}],"sentiment":"neutral","sentiment_score":-0.163396958582874,"channel":1,"num_words":29,"start":53.824997,"end":61.43},{"sentences":[{"text":"Yeah.","start":61.36,"end":61.68,"sentiment":"neutral","sentiment_score":-0.07564140111207962}],"sentiment":"neutral","sentiment_score":-0.07564140111207962,"channel":0,"num_words":1,"start":61.36,"end":61.68},{"sentences":[{"text":"have that","start":61.43,"end":61.91,"sentiment":"neutral","sentiment_score":-0.08742767199873924}],"sentiment":"neutral","sentiment_score":-0.08742767199873924,"channel":1,"num_words":2,"start":61.43,"end":61.91},{"sentences":[{"text":"Okay.","start":61.68,"end":62.18,"sentiment":"neutral","sentiment_score":-0.06986500322818756}],"sentiment":"neutral","sentiment_score":-0.06986500322818756,"channel":0,"num_words":1,"start":61.68,"end":62.18},{"sentences":[{"text":"data I'm I'm gonna be honest with you.","start":61.91,"end":64.71,"sentiment":"neutral","sentiment_score":-0.06303963623940945},{"text":"Even we have the data,","start":64.71,"end":66.25,"sentiment":"neutral","sentiment_score":-0.04736630991101265}],"sentiment":"neutral","sentiment_score":-0.057011433805410676,"channel":1,"num_words":13,"start":61.91,"end":66.25},{"sentences":[{"text":"Yep.","start":66.72,"end":67.2,"sentiment":"neutral","sentiment_score":-0.04339377209544182},{"text":"Yeah.","start":67.2,"end":67.7,"sentiment":"neutral","sentiment_score":-0.041139788925647736}],"sentiment":"neutral","sentiment_score":-0.04226678051054478,"channel":0,"num_words":2,"start":66.72,"end":67.7},{"sentences":[{"text":"but because","start":67.604996,"end":68.244995,"sentiment":"neutral","sentiment_score":-0.056305116042494774}],"sentiment":"neutral","sentiment_score":-0.056305116042494774,"channel":1,"num_words":2,"start":67.604996,"end":68.244995},{"sentences":[{"text":"Authority.","start":68.205,"end":68.705,"sentiment":"neutral","sentiment_score":-0.06560248881578445}],"sentiment":"neutral","sentiment_score":-0.06560248881578445,"channel":0,"num_words":1,"start":68.205,"end":68.705},{"sentences":[{"text":"we are not the managing authority for that area,","start":68.244995,"end":71.524994,"sentiment":"neutral","sentiment_score":-0.09237975130478542}],"sentiment":"neutral","sentiment_score":-0.09237975130478542,"channel":1,"num_words":9,"start":68.244995,"end":71.524994},{"sentences":[{"text":"Yep.","start":71.485,"end":71.985,"sentiment":"neutral","sentiment_score":-0.08646179735660553}],"sentiment":"neutral","sentiment_score":-0.08646179735660553,"channel":0,"num_words":1,"start":71.485,"end":71.985},{"sentences":[{"text":"we cannot share with you.","start":71.524994,"end":72.965,"sentiment":"neutral","sentiment_score":-0.14378213584423066},{"text":"We can only","start":72.965,"end":73.685,"sentiment":"neutral","sentiment_score":-0.08597262700398763}],"sentiment":"neutral","sentiment_score":-0.12210357002913952,"channel":1,"num_words":8,"start":71.524994,"end":73.685},{"sentences":[{"text":"Yes.","start":73.564995,"end":74.064995,"sentiment":"neutral","sentiment_score":-0.03503880649805069}],"sentiment":"neutral","sentiment_score":-0.03503880649805069,"channel":0,"num_words":1,"start":73.564995,"end":74.064995},{"sentences":[{"text":"sharing with you.","start":73.685,"end":75.064995,"sentiment":"neutral","sentiment_score":-0.06055029109120369},{"text":"We can only share the information to a certain degree to the area managed by counsel.","start":76.405,"end":81.30499,"sentiment":"neutral","sentiment_score":-0.062488132156431675}],"sentiment":"neutral","sentiment_score":-0.06218215725139568,"channel":1,"num_words":19,"start":73.685,"end":81.30499},{"sentences":[{"text":"Okay.","start":82.51,"end":82.75,"sentiment":"neutral","sentiment_score":-0.01169597078114748},{"text":"Okay.","start":82.75,"end":83.229996,"sentiment":"neutral","sentiment_score":-0.011173746548593044},{"text":"So yeah.","start":83.229996,"end":83.71,"sentiment":"neutral","sentiment_score":-0.010466763749718666},{"text":"Because","start":83.71,"end":83.95,"sentiment":"neutral","sentiment_score":-0.008078633807599545}],"sentiment":"neutral","sentiment_score":-0.01037637572735548,"channel":0,"num_words":5,"start":82.51,"end":83.95},{"sentences":[{"text":"Yeah.","start":83.89,"end":84.39,"sentiment":"neutral","sentiment_score":-0.0023065488785505295}],"sentiment":"neutral","sentiment_score":-0.0023065488785505295,"channel":1,"num_words":1,"start":83.89,"end":84.39},{"sentences":[{"text":"it is in that SEO.","start":83.95,"end":85.09,"sentiment":"neutral","sentiment_score":-0.003987738862633705}],"sentiment":"neutral","sentiment_score":-0.003987738862633705,"channel":0,"num_words":5,"start":83.95,"end":85.09},{"sentences":[{"text":"That's right.","start":85.409996,"end":85.89,"sentiment":"neutral","sentiment_score":0.019965672865509987},{"text":"Is","start":85.89,"end":86.049995,"sentiment":"neutral","sentiment_score":0.00004228390753269195}],"sentiment":"neutral","sentiment_score":0.01332454321285089,"channel":1,"num_words":3,"start":85.409996,"end":86.049995},{"sentences":[{"text":"Alright.","start":86.03,"end":86.53,"sentiment":"neutral","sentiment_score":0.005595286376774311}],"sentiment":"neutral","sentiment_score":0.005595286376774311,"channel":0,"num_words":1,"start":86.03,"end":86.53},{"sentences":[{"text":"it in Melbourne Water SBO?","start":86.049995,"end":87.75,"sentiment":"neutral","sentiment_score":-0.003767168894410133},{"text":"It's sitting next to their Melbourne Water's drainage.","start":87.81,"end":90.869995,"sentiment":"neutral","sentiment_score":-0.013757712789811194},{"text":"So it's","start":91.009995,"end":91.81,"sentiment":"neutral","sentiment_score":-0.010419848375022411}],"sentiment":"neutral","sentiment_score":-0.00998248290270567,"channel":1,"num_words":15,"start":86.049995,"end":91.81},{"sentences":[{"text":"Yep.","start":91.63,"end":92.13,"sentiment":"neutral","sentiment_score":-0.018491066992282867}],"sentiment":"neutral","sentiment_score":-0.018491066992282867,"channel":0,"num_words":1,"start":91.63,"end":92.13},{"sentences":[{"text":"clearly under Melbourne Water.","start":91.81,"end":93.09,"sentiment":"neutral","sentiment_score":-0.048851474188268185},{"text":"So I don't know why they're sending you to us.","start":93.09,"end":95.509995,"sentiment":"neutral","sentiment_score":-0.15014460384845735}],"sentiment":"neutral","sentiment_score":-0.12120370965983186,"channel":1,"num_words":14,"start":91.81,"end":95.509995},{"sentences":[{"text":"Yeah.","start":96.284996,"end":96.604996,"sentiment":"neutral","sentiment_score":-0.01115247793495655},{"text":"Yeah.","start":96.604996,"end":97.085,"sentiment":"neutral","sentiment_score":-0.013661377131938934},{"text":"No.","start":97.085,"end":97.485,"sentiment":"neutral","sentiment_score":-0.1066274344921112},{"text":"I was surprised as well when they sent that reply.","start":97.485,"end":100.225,"sentiment":"neutral","sentiment_score":-0.15589790791273117}],"sentiment":"neutral","sentiment_score":-0.1300323360527937,"channel":0,"num_words":13,"start":96.284996,"end":100.225},{"sentences":[{"text":"But but but but but what I'm thinking is and maybe help you to do is because you're mentioning the hydro graph","start":100.635,"end":107.615005,"sentiment":"neutral","sentiment_score":-0.022466624663634735}],"sentiment":"neutral","sentiment_score":-0.022466624663634735,"channel":1,"num_words":22,"start":100.635,"end":107.615005},{"sentences":[{"text":"Yep.","start":108.125,"end":108.51,"sentiment":"neutral","sentiment_score":-0.025989025831222538}],"sentiment":"neutral","sentiment_score":-0.025989025831222538,"channel":0,"num_words":1,"start":108.125,"end":108.51},{"sentences":[{"text":"graph data, So maybe you just ask them to could you please provide flood depth and velocity?","start":108.15501,"end":113.41,"sentiment":"neutral","sentiment_score":0.01956890372778563},{"text":"It'll be much easier for another officer to find the information for you.","start":113.47,"end":117.33,"sentiment":"neutral","sentiment_score":0.18044278369500086},{"text":"And","start":117.95,"end":118.19,"sentiment":"neutral","sentiment_score":0.056526631116867065}],"sentiment":"neutral","sentiment_score":0.08822432846852368,"channel":1,"num_words":31,"start":108.15501,"end":118.19},{"sentences":[{"text":"Yeah.","start":118.11,"end":118.43,"sentiment":"neutral","sentiment_score":0.03445740044116974}],"sentiment":"neutral","sentiment_score":0.03445740044116974,"channel":0,"num_words":1,"start":118.11,"end":118.43},{"sentences":[{"text":"when you","start":118.19,"end":118.51,"sentiment":"neutral","sentiment_score":0.02812357246875763}],"sentiment":"neutral","sentiment_score":0.02812357246875763,"channel":1,"num_words":2,"start":118.19,"end":118.51},{"sentences":[{"text":"True.","start":118.43,"end":118.93,"sentiment":"neutral","sentiment_score":0.029096268117427822}],"sentiment":"neutral","sentiment_score":0.029096268117427822,"channel":0,"num_words":1,"start":118.43,"end":118.93},{"sentences":[{"text":"are when you when you are saying, you want you want the the graph showing the hydraulic model or whatever, a a lot of officers over there, I don't think they have experience to obtain that information for you.","start":118.51,"end":130.125,"sentiment":"neutral","sentiment_score":-0.00585872498460305}],"sentiment":"neutral","sentiment_score":-0.00585872498460305,"channel":1,"num_words":39,"start":118.51,"end":130.125},{"sentences":[{"text":"Yeah.","start":130.445,"end":130.925,"sentiment":"neutral","sentiment_score":0.02037231996655464},{"text":"Okay.","start":130.925,"end":131.425,"sentiment":"neutral","sentiment_score":0.024731386452913284},{"text":"Okay.","start":131.485,"end":131.965,"sentiment":"neutral","sentiment_score":0.0258635226637125}],"sentiment":"neutral","sentiment_score":0.02365574302772681,"channel":0,"num_words":3,"start":130.445,"end":131.965},{"sentences":[{"text":"Yeah.","start":131.94499,"end":132.425,"sentiment":"neutral","sentiment_score":0.041029639542102814}],"sentiment":"neutral","sentiment_score":0.041029639542102814,"channel":1,"num_words":1,"start":131.94499,"end":132.425},{"sentences":[{"text":"That makes","start":131.965,"end":132.445,"sentiment":"neutral","sentiment_score":0.05605228804051876}],"sentiment":"neutral","sentiment_score":0.05605228804051876,"channel":0,"num_words":2,"start":131.965,"end":132.445},{"sentences":[{"text":"Maybe","start":132.425,"end":132.745,"sentiment":"neutral","sentiment_score":0.04333923012018204}],"sentiment":"neutral","sentiment_score":0.04333923012018204,"channel":1,"num_words":1,"start":132.425,"end":132.745},{"sentences":[{"text":"sense because","start":132.445,"end":132.845,"sentiment":"neutral","sentiment_score":0.03868741914629936}],"sentiment":"neutral","sentiment_score":0.03868741914629936,"channel":0,"num_words":2,"start":132.445,"end":132.845},{"sentences":[{"text":"the","start":132.745,"end":132.985,"sentiment":"neutral","sentiment_score":0.03603169322013855}],"sentiment":"neutral","sentiment_score":0.03603169322013855,"channel":1,"num_words":1,"start":132.745,"end":132.985},{"sentences":[{"text":"we've had a lot","start":132.845,"end":133.405,"sentiment":"neutral","sentiment_score":0.018022791482508183}],"sentiment":"neutral","sentiment_score":0.018022791482508183,"channel":0,"num_words":4,"start":132.845,"end":133.405},{"sentences":[{"text":"yeah.","start":133.305,"end":133.805,"sentiment":"neutral","sentiment_score":0.023389846086502075}],"sentiment":"neutral","sentiment_score":0.023389846086502075,"channel":1,"num_words":1,"start":133.305,"end":133.805},{"sentences":[{"text":"of issues recently.","start":133.405,"end":134.385,"sentiment":"neutral","sentiment_score":0.00592310664554437},{"text":"Yeah.","start":134.605,"end":135.06,"sentiment":"neutral","sentiment_score":0.06085668504238129}],"sentiment":"neutral","sentiment_score":0.0196565012447536,"channel":0,"num_words":4,"start":133.405,"end":135.06},{"sentences":[{"text":"That's right.","start":134.985,"end":135.545,"sentiment":"neutral","sentiment_score":0.12427493184804916},{"text":"You you you can ask more directly questions like, oh, hey.","start":135.545,"end":138.06,"sentiment":"neutral","sentiment_score":0.1021610600027171},{"text":"Could you just elaborate what's the flood depths?","start":138.14,"end":140.45999,"sentiment":"neutral","sentiment_score":0.06930362014099956},{"text":"What's the flow velocity going through the area?","start":140.45999,"end":143.28,"sentiment":"neutral","sentiment_score":0.04633479006588459},{"text":"And what the screenshot looks like?","start":143.73999,"end":145.5,"sentiment":"neutral","sentiment_score":0.031144348283608753}],"sentiment":"neutral","sentiment_score":0.07097985414522034,"channel":1,"num_words":35,"start":134.985,"end":145.5},{"sentences":[{"text":"Maybe asking the more directed question rather","start":145.5,"end":148.86,"sentiment":"neutral","sentiment_score":0.019208371905343875}],"sentiment":"neutral","sentiment_score":0.019208371905343875,"channel":1,"num_words":7,"start":145.5,"end":148.86},{"sentences":[{"text":"Yep.","start":148.81999,"end":149.14,"sentiment":"neutral","sentiment_score":0.015417519025504587}],"sentiment":"neutral","sentiment_score":0.015417519025504587,"channel":0,"num_words":1,"start":148.81999,"end":149.14},{"sentences":[{"text":"than asking","start":148.86,"end":149.42,"sentiment":"neutral","sentiment_score":0.013658096082508564}],"sentiment":"neutral","sentiment_score":0.013658096082508564,"channel":1,"num_words":2,"start":148.86,"end":149.42},{"sentences":[{"text":"Yeah.","start":149.14,"end":149.62,"sentiment":"neutral","sentiment_score":0.01098712906241417}],"sentiment":"neutral","sentiment_score":0.01098712906241417,"channel":0,"num_words":1,"start":149.14,"end":149.62},{"sentences":[{"text":"to port","start":149.42,"end":149.81999,"sentiment":"neutral","sentiment_score":0.0056577338837087154}],"sentiment":"neutral","sentiment_score":0.0056577338837087154,"channel":1,"num_words":2,"start":149.42,"end":149.81999},{"sentences":[{"text":"Okay.","start":149.62,"end":150.12,"sentiment":"neutral","sentiment_score":0.008800012059509754}],"sentiment":"neutral","sentiment_score":0.008800012059509754,"channel":0,"num_words":1,"start":149.62,"end":150.12},{"sentences":[{"text":"you with you or something.","start":149.81999,"end":150.62,"sentiment":"neutral","sentiment_score":-0.0010083213448524476},{"text":"Because sometimes the email board is hard to do that way.","start":150.62,"end":153.52,"sentiment":"neutral","sentiment_score":-0.06447860022837465}],"sentiment":"neutral","sentiment_score":-0.044644138077273965,"channel":1,"num_words":16,"start":149.81999,"end":153.52},{"sentences":[{"text":"Yeah.","start":154.125,"end":154.285,"sentiment":"neutral","sentiment_score":0.009163404814898968},{"text":"Yep.","start":154.285,"end":154.785,"sentiment":"neutral","sentiment_score":0.01591859944164753},{"text":"Yep.","start":154.925,"end":155.425,"sentiment":"neutral","sentiment_score":0.019384264945983887},{"text":"Okay.","start":155.485,"end":155.985,"sentiment":"neutral","sentiment_score":0.01406368613243103},{"text":"Well, sorry to bother you then.","start":156.60501,"end":159.16501,"sentiment":"neutral","sentiment_score":-0.05462932959198952}],"sentiment":"neutral","sentiment_score":-0.02692460222169757,"channel":0,"num_words":10,"start":154.125,"end":159.16501},{"sentences":[{"text":"I'll","start":159.16501,"end":159.645,"sentiment":"neutral","sentiment_score":-0.052417557686567307}],"sentiment":"neutral","sentiment_score":-0.052417557686567307,"channel":0,"num_words":1,"start":159.16501,"end":159.645},{"sentences":[{"text":"No.","start":159.30501,"end":159.54501,"sentiment":"neutral","sentiment_score":-0.07134244590997696},{"text":"No.","start":159.54501,"end":159.625,"sentiment":"neutral","sentiment_score":-0.08207442611455917},{"text":"No.","start":159.625,"end":159.785,"sentiment":"neutral","sentiment_score":-0.07803612947463989}],"sentiment":"neutral","sentiment_score":-0.07715100049972534,"channel":1,"num_words":3,"start":159.30501,"end":159.785},{"sentences":[{"text":"get","start":159.645,"end":159.88501,"sentiment":"neutral","sentiment_score":-0.05582400411367416}],"sentiment":"neutral","sentiment_score":-0.05582400411367416,"channel":0,"num_words":1,"start":159.645,"end":159.88501},{"sentences":[{"text":"It's","start":159.785,"end":159.945,"sentiment":"neutral","sentiment_score":-0.05149590224027634}],"sentiment":"neutral","sentiment_score":-0.05149590224027634,"channel":1,"num_words":1,"start":159.785,"end":159.945},{"sentences":[{"text":"back","start":159.88501,"end":160.045,"sentiment":"neutral","sentiment_score":-0.02851066365838051}],"sentiment":"neutral","sentiment_score":-0.02851066365838051,"channel":0,"num_words":1,"start":159.88501,"end":160.045},{"sentences":[{"text":"it's","start":159.945,"end":160.10501,"sentiment":"neutral","sentiment_score":-0.03676880896091461}],"sentiment":"neutral","sentiment_score":-0.03676880896091461,"channel":1,"num_words":1,"start":159.945,"end":160.10501},{"sentences":[{"text":"to Melbourne","start":160.045,"end":160.685,"sentiment":"neutral","sentiment_score":-0.03676685690879822}],"sentiment":"neutral","sentiment_score":-0.03676685690879822,"channel":0,"num_words":2,"start":160.045,"end":160.685},{"sentences":[{"text":"no.","start":160.66501,"end":161.16501,"sentiment":"neutral","sentiment_score":-0.04524407908320427}],"sentiment":"neutral","sentiment_score":-0.04524407908320427,"channel":1,"num_words":1,"start":160.66501,"end":161.16501},{"sentences":[{"text":"Water.","start":160.685,"end":161.185,"sentiment":"neutral","sentiment_score":-0.026972010731697083}],"sentiment":"neutral","sentiment_score":-0.026972010731697083,"channel":0,"num_words":1,"start":160.685,"end":161.185},{"sentences":[{"text":"Yeah.","start":161.46501,"end":161.785,"sentiment":"neutral","sentiment_score":0.01903209090232849},{"text":"It's not a big deal because I I I was talking to your I was talking to the","start":161.785,"end":166.505,"sentiment":"neutral","sentiment_score":0.04320652658740679}],"sentiment":"neutral","sentiment_score":0.04193418786713952,"channel":1,"num_words":19,"start":161.46501,"end":166.505},{"sentences":[{"text":"Yes.","start":166.29001,"end":166.53,"sentiment":"neutral","sentiment_score":0.04400645196437836}],"sentiment":"neutral","sentiment_score":0.04400645196437836,"channel":0,"num_words":1,"start":166.29001,"end":166.53},{"sentences":[{"text":"business","start":166.505,"end":166.82501,"sentiment":"neutral","sentiment_score":0.03546896204352379}],"sentiment":"neutral","sentiment_score":0.03546896204352379,"channel":1,"num_words":1,"start":166.505,"end":166.82501},{"sentences":[{"text":"Alex.","start":166.53,"end":167.03,"sentiment":"neutral","sentiment_score":0.035287655889987946}],"sentiment":"neutral","sentiment_score":0.035287655889987946,"channel":0,"num_words":1,"start":166.53,"end":167.03},{"sentences":[{"text":"owner.","start":166.82501,"end":167.065,"sentiment":"neutral","sentiment_score":0.037476539611816406},{"text":"What what's his name?","start":167.065,"end":168.285,"sentiment":"neutral","sentiment_score":0.04288493003696203},{"text":"Alex.","start":169.73,"end":170.23,"sentiment":"neutral","sentiment_score":0.17037981748580933},{"text":"He was pretty good.","start":170.29,"end":171.09,"sentiment":"positive","sentiment_score":0.3940339758992195}],"sentiment":"neutral","sentiment_score":0.19555319808423519,"channel":1,"num_words":10,"start":166.82501,"end":171.09},{"sentences":[{"text":"Yes.","start":170.85,"end":171.35,"sentiment":"neutral","sentiment_score":0.21622630953788757}],"sentiment":"neutral","sentiment_score":0.21622630953788757,"channel":0,"num_words":1,"start":170.85,"end":171.35},{"sentences":[{"text":"I think he did a couple job, which is I saw the report at the very end of from other side, from applicant from applicant","start":171.09,"end":177.19,"sentiment":"neutral","sentiment_score":0.13788667902350427}],"sentiment":"neutral","sentiment_score":0.13788667902350427,"channel":1,"num_words":25,"start":171.09,"end":177.19},{"sentences":[{"text":"Yeah.","start":176.77,"end":177.27,"sentiment":"neutral","sentiment_score":0.125493586063385}],"sentiment":"neutral","sentiment_score":0.125493586063385,"channel":0,"num_words":1,"start":176.77,"end":177.27},{"sentences":[{"text":"side.","start":177.25,"end":177.56999,"sentiment":"neutral","sentiment_score":0.190894678235054},{"text":"He did a good job.","start":177.56999,"end":178.79,"sentiment":"positive","sentiment_score":0.3762422800064087}],"sentiment":"positive","sentiment_score":0.34535101304451626,"channel":1,"num_words":6,"start":177.25,"end":178.79},{"sentences":[{"text":"Okay.","start":179.01001,"end":179.41,"sentiment":"neutral","sentiment_score":0.006183575838804245}],"sentiment":"neutral","sentiment_score":0.006183575838804245,"channel":0,"num_words":1,"start":179.01001,"end":179.41},{"sentences":[{"text":"I'm not","start":179.17,"end":179.56999,"sentiment":"neutral","sentiment_score":-0.05093131773173809}],"sentiment":"neutral","sentiment_score":-0.05093131773173809,"channel":1,"num_words":2,"start":179.17,"end":179.56999},{"sentences":[{"text":"Good to know.","start":179.41,"end":180.23,"sentiment":"neutral","sentiment_score":-0.08388560762008031}],"sentiment":"neutral","sentiment_score":-0.08388560762008031,"channel":0,"num_words":3,"start":179.41,"end":180.23},{"sentences":[{"text":"yeah.","start":179.89,"end":180.37,"sentiment":"neutral","sentiment_score":-0.05443574860692024},{"text":"But","start":180.37,"end":180.61,"sentiment":"neutral","sentiment_score":-0.0038035735487937927}],"sentiment":"neutral","sentiment_score":-0.029119661077857018,"channel":1,"num_words":2,"start":179.89,"end":180.61},{"sentences":[{"text":"Well,","start":180.37,"end":180.87,"sentiment":"neutral","sentiment_score":-0.011084223166108131}],"sentiment":"neutral","sentiment_score":-0.011084223166108131,"channel":0,"num_words":1,"start":180.37,"end":180.87},{"sentences":[{"text":"sometimes that","start":180.61,"end":181.17,"sentiment":"neutral","sentiment_score":0.005692433565855026}],"sentiment":"neutral","sentiment_score":0.005692433565855026,"channel":1,"num_words":2,"start":180.61,"end":181.17},{"sentences":[{"text":"pass","start":181.075,"end":181.31499,"sentiment":"neutral","sentiment_score":-0.007284782826900482}],"sentiment":"neutral","sentiment_score":-0.007284782826900482,"channel":0,"num_words":1,"start":181.075,"end":181.31499},{"sentences":[{"text":"you decide","start":181.17,"end":181.56999,"sentiment":"neutral","sentiment_score":-0.001270890235900879}],"sentiment":"neutral","sentiment_score":-0.001270890235900879,"channel":1,"num_words":2,"start":181.17,"end":181.56999},{"sentences":[{"text":"the feedback","start":181.31499,"end":181.89499,"sentiment":"neutral","sentiment_score":-0.014040449634194374}],"sentiment":"neutral","sentiment_score":-0.014040449634194374,"channel":0,"num_words":2,"start":181.31499,"end":181.89499},{"sentences":[{"text":"you just","start":181.56999,"end":181.97,"sentiment":"neutral","sentiment_score":-0.016107039526104927}],"sentiment":"neutral","sentiment_score":-0.016107039526104927,"channel":1,"num_words":2,"start":181.56999,"end":181.97},{"sentences":[{"text":"on.","start":182.275,"end":182.775,"sentiment":"neutral","sentiment_score":-0.013248221948742868}],"sentiment":"neutral","sentiment_score":-0.013248221948742868,"channel":0,"num_words":1,"start":182.275,"end":182.775},{"sentences":[{"text":"yeah.","start":182.405,"end":182.565,"sentiment":"neutral","sentiment_score":0.020099788904190063},{"text":"Yeah.","start":182.565,"end":182.72499,"sentiment":"neutral","sentiment_score":0.039101313799619675},{"text":"Yeah.","start":182.72499,"end":183.125,"sentiment":"neutral","sentiment_score":0.04904401674866676},{"text":"Just let him know.","start":183.125,"end":184.08499,"sentiment":"neutral","sentiment_score":0.06574095319956541},{"text":"Just pass him.","start":184.08499,"end":184.885,"sentiment":"neutral","sentiment_score":0.0656364733974139}],"sentiment":"neutral","sentiment_score":0.05681183524429798,"channel":1,"num_words":10,"start":182.405,"end":184.885},{"sentences":[{"text":"Yes.","start":184.885,"end":185.36499,"sentiment":"neutral","sentiment_score":0.0705147236585617},{"text":"Let him know.","start":185.36499,"end":186.165,"sentiment":"neutral","sentiment_score":0.06447635094324748},{"text":"Yeah.","start":186.165,"end":186.565,"sentiment":"neutral","sentiment_score":0.0506230890750885},{"text":"The job was","start":186.565,"end":187.285,"sentiment":"neutral","sentiment_score":0.03914732175568739}],"sentiment":"neutral","sentiment_score":0.05400110385380685,"channel":1,"num_words":8,"start":184.885,"end":187.285},{"sentences":[{"text":"Yeah.","start":187.075,"end":187.575,"sentiment":"neutral","sentiment_score":0.057430945336818695}],"sentiment":"neutral","sentiment_score":0.057430945336818695,"channel":0,"num_words":1,"start":187.075,"end":187.575},{"sentences":[{"text":"alright.","start":187.285,"end":187.785,"sentiment":"neutral","sentiment_score":0.09818834066390993},{"text":"And then just let's see how it goes in near future.","start":188.165,"end":191.065,"sentiment":"neutral","sentiment_score":0.07528400793671608}],"sentiment":"neutral","sentiment_score":0.0771927023306489,"channel":1,"num_words":12,"start":187.285,"end":191.065},{"sentences":[{"text":"Yeah.","start":190.59499,"end":191.09499,"sentiment":"neutral","sentiment_score":0.12467235326766968},{"text":"Okay.","start":191.555,"end":192.055,"sentiment":"neutral","sentiment_score":0.20813727378845215},{"text":"Perfect.","start":192.51294,"end":192.83293,"sentiment":"positive","sentiment_score":0.34643736481666565},{"text":"Well,","start":192.83293,"end":193.15294,"sentiment":"neutral","sentiment_score":0.24339212477207184}],"sentiment":"neutral","sentiment_score":0.23065977916121483,"channel":0,"num_words":4,"start":190.59499,"end":193.15294},{"sentences":[{"text":"Or","start":192.885,"end":193.385,"sentiment":"positive","sentiment_score":0.3831190764904022}],"sentiment":"positive","sentiment_score":0.3831190764904022,"channel":1,"num_words":1,"start":192.885,"end":193.385},{"sentences":[{"text":"thank you for calling me.","start":193.15294,"end":194.27293,"sentiment":"positive","sentiment_score":0.44868624210357666},{"text":"Appreciate","start":194.27293,"end":194.75293,"sentiment":"positive","sentiment_score":0.5249201059341431}],"sentiment":"positive","sentiment_score":0.4613918860753377,"channel":0,"num_words":6,"start":193.15294,"end":194.75293},{"sentences":[{"text":"not a problem.","start":194.325,"end":194.965,"sentiment":"positive","sentiment_score":0.4846160213152568}],"sentiment":"positive","sentiment_score":0.4846160213152568,"channel":1,"num_words":3,"start":194.325,"end":194.965},{"sentences":[{"text":"it.","start":194.75293,"end":195.25293,"sentiment":"positive","sentiment_score":0.3893016576766968}],"sentiment":"positive","sentiment_score":0.3893016576766968,"channel":0,"num_words":1,"start":194.75293,"end":195.25293},{"sentences":[{"text":"It's my pleasure.","start":194.965,"end":195.765,"sentiment":"positive","sentiment_score":0.5229416688283285},{"text":"Okay.","start":195.765,"end":196.08499,"sentiment":"neutral","sentiment_score":0.23179535567760468},{"text":"Talk","start":196.08499,"end":196.245,"sentiment":"neutral","sentiment_score":0.2021116763353348}],"sentiment":"positive","sentiment_score":0.40054640769958494,"channel":1,"num_words":5,"start":194.965,"end":196.245},{"sentences":[{"text":"Alright.","start":196.19293,"end":196.69293,"sentiment":"neutral","sentiment_score":0.23298943042755127}],"sentiment":"neutral","sentiment_score":0.23298943042755127,"channel":0,"num_words":1,"start":196.19293,"end":196.69293},{"sentences":[{"text":"to you later.","start":196.245,"end":196.805,"sentiment":"neutral","sentiment_score":0.2064918726682663}],"sentiment":"neutral","sentiment_score":0.2064918726682663,"channel":1,"num_words":3,"start":196.245,"end":196.805},{"sentences":[{"text":"Talk","start":196.75293,"end":196.99294,"sentiment":"neutral","sentiment_score":0.1863275170326233}],"sentiment":"neutral","sentiment_score":0.1863275170326233,"channel":0,"num_words":1,"start":196.75293,"end":196.99294},{"sentences":[{"text":"Bye bye.","start":196.805,"end":197.465,"sentiment":"neutral","sentiment_score":0.2225000038743019}],"sentiment":"neutral","sentiment_score":0.2225000038743019,"channel":1,"num_words":2,"start":196.805,"end":197.465},{"sentences":[{"text":"to you soon.","start":196.99294,"end":197.39293,"sentiment":"neutral","sentiment_score":0.18078820407390594},{"text":"Thank you.","start":197.39293,"end":197.87294,"sentiment":"positive","sentiment_score":0.801285982131958},{"text":"Bye.","start":197.87294,"end":198.37294,"sentiment":"neutral","sentiment_score":-0.07467028498649597}],"sentiment":"positive","sentiment_score":0.345044381916523,"channel":0,"num_words":6,"start":196.99294,"end":198.37294}]},"summary":{"result":"success","short":"The customer, Gavin, calls from White House City Council and speaks with agent Maddie about an email regarding a property inorned. Maddie explains that the property is in their flood management area and cannot share information with the customer. She suggests that the customer ask for flood data and other relevant information to the appropriate authority. The customer agrees to pass on the information and thanks Maddie for her help."},"intents":{"segments":[{"text":"I just don't understand why Melbourne Water is sending you back to us to looking for this information because it's Good question. yeah.","start_word":66,"end_word":88,"intents":[{"intent":"Provide information","confidence_score":0.012295893},{"intent":"Understand situation","confidence_score":0.014543998}]},{"text":"data I'm I'm gonna be honest with you. Even we have the data, Yep. Yeah. but because Authority. we are not the managing authority for that area, Yep. we cannot share with you. We can only Yes. sharing with you. We can only share the information to a certain degree to the area managed by counsel. Okay. Okay.","start_word":179,"end_word":236,"intents":[{"intent":"Discuss data sharing","confidence_score":0.0027819544}]},{"text":"graph data, So maybe you just ask them to could you please provide flood depth and velocity?","start_word":317,"end_word":333,"intents":[{"intent":"Provide flood depth and velocity","confidence_score":0.43441764},{"intent":"Explain flood depths and velocity","confidence_score":0.0016614945}]},{"text":"You you you can ask more directly questions like, oh, hey. Could you just elaborate what's the flood depths? What's the flow velocity going through the area? And what the screenshot looks like?","start_word":411,"end_word":443,"intents":[{"intent":"Ask directly questions","confidence_score":0.010106428},{"intent":"Ask about flow velocity","confidence_score":0.0047981096}]},{"text":"You you you can ask more directly questions like, oh, hey. Could you just elaborate what's the flood depths? What's the flow velocity going through the area? And what the screenshot looks like? Maybe asking the more directed question rather Yep. than asking Yeah.","start_word":411,"end_word":454,"intents":[{"intent":"Ask directed questions","confidence_score":0.0061581917}]},{"text":"Because sometimes the email board is hard to do that way. Yeah.","start_word":463,"end_word":474,"intents":[{"intent":"Ask about email board","confidence_score":0.013548495}]},{"text":"I think he did a couple job, which is I saw the report at the very end of from other side, from applicant from applicant Yeah. side. He did a good job. Okay.","start_word":529,"end_word":561,"intents":[{"intent":"Report job","confidence_score":0.0014151093}]},{"text":"Well, But sometimes that pass you decide the feedback you just on. yeah. Yeah.","start_word":568,"end_word":581,"intents":[{"intent":"Pass feedback","confidence_score":0.41879678}]},{"text":"Well, Or thank you for calling me. Appreciate not a problem. it. It's my pleasure.","start_word":614,"end_word":628,"intents":[{"intent":"Thank caller","confidence_score":0.04641528}]}]},"sentiments":{"segments":[{"text":"Hello. This is Maddie speaking. Hello, Marty. This is Gavin calling from White House City Council. How are you doing?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.12842287123203278},{"text":"Good. Thanks. How are you?","start_word":20,"end_word":24,"sentiment":"positive","sentiment_score":0.47618934512138367},{"text":"Yeah.","start_word":25,"end_word":25,"sentiment":"neutral","sentiment_score":0.237860307097435},{"text":"We're good.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.37477272748947144},{"text":"Just got your email about that 47 Yeah. Atula But you're Avenue Yep. in Nanawading. Yep. I was just wondering because this probably sitting within the SBO special building overlay, which is managed by Melbourne Water. Yes. Yep. I just don't understand why Melbourne Water is sending you back to us to looking for this information because it's Good question. yeah. Clearly, it's under their jurisdiction. It's under their flood management area. So Yeah. it Yeah. it doesn't Okay. make sense to me. And by the way, we do have the Yeah. model, But but, they should also yeah, they should have it for their part because we did the model together. So I think yeah. there Okay. was a yeah. So I think, unfortunately, in this case, you had to go back to Melbourne Motors and say, yeah. This is in IP IPO. And even we Yeah. have that Okay. data I'm I'm gonna be honest with you. Even we have the data, Yep. Yeah. but because Authority. we are not the managing authority for that area, Yep. we cannot share with you. We can only Yes. sharing with you. We can only share the information to a certain degree to the area managed by counsel. Okay. Okay. So yeah. Because Yeah. it is in that SEO. That's right. Is Alright. it in Melbourne Water SBO? It's sitting next to their Melbourne Water's drainage. So it's Yep. clearly under Melbourne Water. So I don't know why they're sending you to us. Yeah. Yeah. No. I was surprised as well when they sent that reply. But but but but but what I'm thinking is and maybe help you to do is because you're mentioning the hydro graph Yep. graph data, So maybe you just ask them to could you please provide flood depth and velocity? It'll be much easier for another officer to find the information for you. And Yeah. when you True. are when you when you are saying, you want you want the the graph showing the hydraulic model or whatever, a a lot of officers over there, I don't think they have experience to obtain that information for you. Yeah. Okay. Okay. Yeah. That makes Maybe sense because the we've had a lot yeah. of issues recently. Yeah. That's right. You you you can ask more directly questions like, oh, hey. Could you just elaborate what's the flood depths? What's the flow velocity going through the area? And what the screenshot looks like? Maybe asking the more directed question rather Yep. than asking Yeah. to port Okay. you with you or something. Because sometimes the email board is hard to do that way. Yeah. Yep. Yep. Okay. Well, sorry to bother you then. I'll No. No. No. get It's back it's to Melbourne no. Water. Yeah. It's not a big deal because I I I was talking to your I was talking to the Yes. business Alex. owner. What what's his name? Alex.","start_word":28,"end_word":523,"sentiment":"neutral","sentiment_score":-0.019093080333644343},{"text":"He was pretty good.","start_word":524,"end_word":527,"sentiment":"positive","sentiment_score":0.3891205489635467},{"text":"Yes. I think he did a couple job, which is I saw the report at the very end of from other side, from applicant from applicant Yeah. side.","start_word":528,"end_word":555,"sentiment":"neutral","sentiment_score":0.14986397325992584},{"text":"He did a good job.","start_word":556,"end_word":560,"sentiment":"positive","sentiment_score":0.3710022568702698},{"text":"Okay. I'm not Good to know. yeah. Well, But sometimes that pass you decide the feedback you just on. yeah. Yeah. Yeah. Just let him know. Just pass him. Yes. Let him know. Yeah. The job was Yeah. alright. And then just let's see how it goes in near future. Yeah. Okay.","start_word":561,"end_word":612,"sentiment":"neutral","sentiment_score":0.037190891802310944},{"text":"Perfect. Well, Or thank you for calling me. Appreciate not a problem. it. It's my pleasure.","start_word":613,"end_word":628,"sentiment":"positive","sentiment_score":0.4479283392429352},{"text":"Okay. Talk Alright. to you later. Talk Bye bye. to you soon.","start_word":629,"end_word":640,"sentiment":"neutral","sentiment_score":0.21649722754955292},{"text":"Thank you. Bye.","start_word":641,"end_word":643,"sentiment":"positive","sentiment_score":0.6410771608352661}],"average":{"sentiment":"neutral","sentiment_score":0.032063693330999}}}}