{"metadata":{"transaction_key":"deprecated","request_id":"019f7d7b-869b-7060-a9a1-59b995d37c6c","sha256":"047130014343f6e23d6f37fa10dd063b292162b753e43f94df4078461392fe43","created":"2026-07-20T03:04:37.969Z","duration":486.43195,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1526,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1680,"output_tokens":1684},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1680,"output_tokens":125}},"results":{"channels":[{"alternatives":[{"transcript":"Hey. This is Erica accounts. How may I help you today? Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account. In that way, I can endorse you or endorse the account to our technical department. What is the full name, please? Thank you. So I'm speaking to miss Neeru Sharma. Okay. Thank you. Nice to have you on the line. Alright. Just one moment here. I believe your account is one of the showing offline, and then our technical rep is trying to reach through over a month to check what seems to be the problem, but we're not getting any response. Mhmm. Okay. So, neither currently, you're still overseas or you you're not oh, okay. So what's the best time to call you? In that way, I can endorse your concern to our technical team. In that way, they could fix your connection and your services will be back up and running. Okay. I understand that now. So your yeah, I understand. Your connection oh, you are not connected to the service. It's showing offline. However, your service is still up and running to the network. We did not suspend your service. We did not disconnect your service. So there might be a problem with the router or what. That's the reason we tried to go yeah. I understand that. So once this has been fixed and running, good thing that you called in. It's been more than a month. As I've mentioned, our tech team is trying to get in hold with you because we're seeing you're offline, but your connection is up and running to the network. We're paying it to the network. Reason why we try to get on hold with you to check. That's because that's our standard protocol here. If we see the connection is online, but it's up and running to the network, we're paying off for it. We are trying to get in touch with the customer to check and fix the issue. So here's what we need to do. I will go ahead and endorse you to our tech team to check on this. And then once your connection is up and running, we will go ahead and check what we can do in reference to what you are saying about the charge. Okay? But as I've mentioned, your service is up and running. It's not suspended. It's not disconnected to the network. Reason why, I understand you paid for it. We also paid for the network. But that that's not an issue. We will go ahead and work things out with you in reference to this in our back account head. However, first thing first, your connection should be online because it's still up and running to the network. Okay? So the best phone number to reach you is 9910. As you mentioned, you've already back to Australia. Right? Okay. And any best time to call you? However, if you're not available you know what? If you're not available during office hours, we also have, like, after hours who could assist you to fix the connection. Let me just provide you our after hours phone number because some of our customers are busy during office hours. They are not at home, and then they are home at night, something like that. Reason why we do have this tech support after hours. Do you have something to write on or you can type in from your phone, the phone number? Alright. After 08:00PM. Alright. So if they're not able to give you a call after thirty minutes, Please text this number because this is an after hour. So they are checking this phone number, and then when they receive this text assistance from our customer, they will response back to fix the connection even at night. They will check, investigate, something like that. 0 403 763 Sure. 763 744. Yeah. You can use WhatsApp. This is active through our WhatsApp platform. Just tech assistance or tax your tech issue, they will revert to you after hours if they're not able to call you, like, around after thirty minutes if your free time is at nighttime. Okay? Alright. Alright. Thank you so much, Neri. And nothing to worry about this. We'll go ahead and sort this out for you. Yeah. They have not told you? Yeah. Mm-mm. Yeah. Yeah. Good thing that you reach out today. In that way, we can sort this out because that answers our question why we're not able to get on hold with you through phone because our tech team is trying to call you as well. But anyway, we'll go ahead and fix this. Okay? Yes. Yes. Surely. Thank you, Nero. Talk to you soon. Have a good one. Mhmm. Bye bye.","confidence":0.9987968,"words":[{"word":"hey","start":0.16,"end":0.32,"confidence":0.94228774,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.15301048755645752},{"word":"this","start":0.32,"end":0.48,"confidence":0.99981385,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1767934113740921},{"word":"is","start":0.48,"end":0.64,"confidence":0.9997434,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1469249725341797},{"word":"erica","start":0.64,"end":1.12,"confidence":0.44493046,"punctuated_word":"Erica","sentiment":"neutral","sentiment_score":0.18740999698638916},{"word":"accounts","start":1.12,"end":1.5999999,"confidence":0.61957407,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.1842583119869232},{"word":"how","start":1.5999999,"end":1.68,"confidence":0.9998975,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.26642370223999023},{"word":"may","start":1.68,"end":1.8,"confidence":0.9996332,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.29639729857444763},{"word":"i","start":1.8,"end":1.92,"confidence":0.9955083,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24495989084243777},{"word":"help","start":1.92,"end":2.1599998,"confidence":0.9999492,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.23902545869350433},{"word":"you","start":2.1599998,"end":2.32,"confidence":0.99992406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23797528445720673},{"word":"today","start":2.32,"end":2.82,"confidence":0.99986815,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.18928062915802},{"word":"oh","start":19.994999,"end":20.235,"confidence":0.7866471,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.22112101316452024},{"word":"i'm","start":20.235,"end":20.474998,"confidence":0.9993184,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24339549243450165},{"word":"so","start":20.474998,"end":20.715,"confidence":0.99763906,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.26819688081741333},{"word":"sorry","start":20.715,"end":20.955,"confidence":0.9995963,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.3716279864311218},{"word":"to","start":20.955,"end":21.115,"confidence":0.9994634,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30622678995132446},{"word":"hear","start":21.115,"end":21.355,"confidence":0.9998692,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.3531849980354309},{"word":"about","start":21.355,"end":21.675,"confidence":0.9998572,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.34853097796440125},{"word":"that","start":21.675,"end":21.914999,"confidence":0.7616514,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.3653355836868286},{"word":"but","start":21.914999,"end":22.154999,"confidence":0.9994702,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11287659406661989},{"word":"let","start":22.154999,"end":22.314999,"confidence":0.99893767,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.030574016273021695},{"word":"me","start":22.314999,"end":22.474998,"confidence":0.99996984,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.010304518043994904},{"word":"just","start":22.474998,"end":22.634998,"confidence":0.9997875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.012031599879264832},{"word":"go","start":22.634998,"end":22.794998,"confidence":0.9998572,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.006270013749599457},{"word":"ahead","start":22.794998,"end":23.035,"confidence":0.9999565,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":-0.014692246913909912},{"word":"and","start":23.035,"end":23.195,"confidence":0.9986059,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007792331278324127},{"word":"pull","start":23.195,"end":23.435,"confidence":0.99980205,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.03609542548656464},{"word":"out","start":23.435,"end":23.595,"confidence":0.83044875,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.04500054195523262},{"word":"your","start":23.595,"end":23.755,"confidence":0.99968696,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04719911515712738},{"word":"account","start":23.755,"end":24.075,"confidence":0.82950646,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.07673937827348709},{"word":"in","start":24.075,"end":24.235,"confidence":0.9892463,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.017959114164114},{"word":"that","start":24.235,"end":24.474998,"confidence":0.99969935,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.018942508846521378},{"word":"way","start":24.474998,"end":24.974998,"confidence":0.97484875,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.015744583681225777},{"word":"i","start":25.195,"end":25.355,"confidence":0.9998715,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0147416889667511},{"word":"can","start":25.355,"end":25.595,"confidence":0.99990463,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0044116489589214325},{"word":"endorse","start":25.595,"end":26.075,"confidence":0.99601364,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.03654363751411438},{"word":"you","start":26.075,"end":26.395,"confidence":0.99733526,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.034104689955711365},{"word":"or","start":26.395,"end":26.715,"confidence":0.92486596,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06936056911945343},{"word":"endorse","start":26.715,"end":27.215,"confidence":0.999498,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.07041334360837936},{"word":"the","start":27.275,"end":27.435,"confidence":0.99978155,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08255281299352646},{"word":"account","start":27.435,"end":27.835,"confidence":0.999923,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.07743274420499802},{"word":"to","start":27.835,"end":28.235,"confidence":0.9997404,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07649561017751694},{"word":"our","start":28.235,"end":28.555,"confidence":0.9999212,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06516662240028381},{"word":"technical","start":28.555,"end":29.055,"confidence":0.9995901,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.062531977891922},{"word":"department","start":29.195,"end":29.695,"confidence":0.9998655,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.06749927997589111},{"word":"what","start":30.27,"end":30.51,"confidence":0.9998673,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.03881383687257767},{"word":"is","start":30.51,"end":30.91,"confidence":0.99997544,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03423997014760971},{"word":"the","start":30.91,"end":31.230001,"confidence":0.9997955,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02806393802165985},{"word":"full","start":31.230001,"end":31.550001,"confidence":0.9993044,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.04836660251021385},{"word":"name","start":31.550001,"end":31.87,"confidence":0.9983604,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.023693129420280457},{"word":"please","start":31.87,"end":32.370003,"confidence":0.9994922,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.019343974068760872},{"word":"thank","start":35.23,"end":35.55,"confidence":0.98664385,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2651626467704773},{"word":"you","start":35.55,"end":35.87,"confidence":0.99957025,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26385292410850525},{"word":"so","start":35.87,"end":36.03,"confidence":0.9994442,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12307801097631454},{"word":"i'm","start":36.03,"end":36.35,"confidence":0.99901533,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11480496823787688},{"word":"speaking","start":36.35,"end":36.75,"confidence":0.9998493,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.129009410738945},{"word":"to","start":36.75,"end":36.91,"confidence":0.9996762,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07750418782234192},{"word":"miss","start":36.91,"end":37.23,"confidence":0.99270964,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.09599795192480089},{"word":"neeru","start":37.23,"end":37.71,"confidence":0.832537,"punctuated_word":"Neeru","sentiment":"neutral","sentiment_score":0.09333738684654236},{"word":"sharma","start":37.71,"end":38.21,"confidence":0.86397386,"punctuated_word":"Sharma.","sentiment":"neutral","sentiment_score":0.09468646347522736},{"word":"okay","start":39.95,"end":40.43,"confidence":0.99106646,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19422617554664612},{"word":"thank","start":40.43,"end":40.67,"confidence":0.99965537,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4604683816432953},{"word":"you","start":40.67,"end":40.91,"confidence":0.9997903,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.43269240856170654},{"word":"nice","start":40.91,"end":41.23,"confidence":0.99863476,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.672381579875946},{"word":"to","start":41.23,"end":41.39,"confidence":0.99986935,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.675708532333374},{"word":"have","start":41.39,"end":41.55,"confidence":0.99993944,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6328291893005371},{"word":"you","start":41.55,"end":41.71,"confidence":0.99747473,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5125084519386292},{"word":"on","start":41.71,"end":41.79,"confidence":0.76871556,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.6233716607093811},{"word":"the","start":41.79,"end":41.95,"confidence":0.99961096,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6120482683181763},{"word":"line","start":41.95,"end":42.190002,"confidence":0.99822557,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.5976839661598206},{"word":"alright","start":42.190002,"end":42.67,"confidence":0.7759506,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07130166888237},{"word":"just","start":42.67,"end":43.07,"confidence":0.99965537,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.020455949008464813},{"word":"one","start":43.07,"end":43.31,"confidence":0.9998671,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01951446570456028},{"word":"moment","start":43.31,"end":43.79,"confidence":0.99984765,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.03255032002925873},{"word":"here","start":43.79,"end":44.29,"confidence":0.999588,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.012152260169386864},{"word":"i","start":44.704998,"end":45.204998,"confidence":0.9997944,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10054251551628111},{"word":"believe","start":45.745,"end":46.245,"confidence":0.999918,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.1420709490776062},{"word":"your","start":46.945,"end":47.265,"confidence":0.7914432,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11985405534505844},{"word":"account","start":47.265,"end":47.664997,"confidence":0.99470454,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.10773922502994536},{"word":"is","start":47.664997,"end":47.984997,"confidence":0.9999126,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1136380285024643},{"word":"one","start":47.984997,"end":48.304996,"confidence":0.9989115,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.11534961313009262},{"word":"of","start":48.304996,"end":48.464996,"confidence":0.9998745,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09940603375434875},{"word":"the","start":48.464996,"end":48.945,"confidence":0.9995592,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.083293117582798},{"word":"showing","start":49.425,"end":49.925,"confidence":0.99958915,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.05824456363916397},{"word":"offline","start":50.065,"end":50.565,"confidence":0.87069917,"punctuated_word":"offline,","sentiment":"neutral","sentiment_score":-0.04213325679302216},{"word":"and","start":50.784996,"end":50.945,"confidence":0.9995974,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04178054258227348},{"word":"then","start":50.945,"end":51.445,"confidence":0.99986994,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05318952724337578},{"word":"our","start":51.824997,"end":52.304996,"confidence":0.9493794,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.10084281861782074},{"word":"technical","start":52.304996,"end":52.804996,"confidence":0.99890304,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.12365497648715972},{"word":"rep","start":53.824997,"end":54.144997,"confidence":0.99980646,"punctuated_word":"rep","sentiment":"neutral","sentiment_score":-0.22173357009887695},{"word":"is","start":54.144997,"end":54.464996,"confidence":0.99993277,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13063065707683563},{"word":"trying","start":54.464996,"end":54.784996,"confidence":0.9999261,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.17936867475509644},{"word":"to","start":54.784996,"end":55.024998,"confidence":0.9991666,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1535535305738449},{"word":"reach","start":55.024998,"end":55.344997,"confidence":0.996942,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.12170428037643433},{"word":"through","start":55.344997,"end":55.844997,"confidence":0.7490599,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.08818449079990387},{"word":"over","start":56.144997,"end":56.464996,"confidence":0.99748755,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.10158827155828476},{"word":"a","start":56.464996,"end":56.704998,"confidence":0.9990928,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12146391719579697},{"word":"month","start":56.704998,"end":57.184998,"confidence":0.9919408,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.09353555738925934},{"word":"to","start":57.184998,"end":57.344997,"confidence":0.99927396,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05981900542974472},{"word":"check","start":57.344997,"end":57.844997,"confidence":0.99941325,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.04464574158191681},{"word":"what","start":58.73,"end":59.05,"confidence":0.99834824,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08494952321052551},{"word":"seems","start":59.05,"end":59.37,"confidence":0.99859506,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.13001593947410583},{"word":"to","start":59.37,"end":59.449997,"confidence":0.9997578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1300322413444519},{"word":"be","start":59.449997,"end":59.609997,"confidence":0.99988353,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.12157504260540009},{"word":"the","start":59.609997,"end":59.85,"confidence":0.99959785,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16504445672035217},{"word":"problem","start":59.85,"end":60.35,"confidence":0.97076213,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":-0.12279234826564787},{"word":"but","start":60.809998,"end":61.05,"confidence":0.9992411,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09666293859481812},{"word":"we're","start":61.05,"end":61.289997,"confidence":0.998932,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.17235305905342102},{"word":"not","start":61.289997,"end":61.609997,"confidence":0.9998273,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17462392151355743},{"word":"getting","start":61.609997,"end":62.01,"confidence":0.9998634,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.14332202076911926},{"word":"any","start":62.01,"end":62.51,"confidence":0.99982625,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.23434390127658844},{"word":"response","start":62.649998,"end":63.149998,"confidence":0.9946296,"punctuated_word":"response.","sentiment":"neutral","sentiment_score":-0.2441743761301041},{"word":"mhmm","start":66.409996,"end":66.909996,"confidence":0.99942595,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.09774915874004364},{"word":"okay","start":91.96,"end":92.28,"confidence":0.7367003,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09769831597805025},{"word":"so","start":92.28,"end":92.78,"confidence":0.7594086,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.11328285932540894},{"word":"neither","start":93.08,"end":93.58,"confidence":0.5533921,"punctuated_word":"neither","sentiment":"neutral","sentiment_score":-0.20329774916172028},{"word":"currently","start":93.88,"end":94.38,"confidence":0.95440805,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":-0.1650967299938202},{"word":"you're","start":94.520004,"end":94.84,"confidence":0.9986129,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.10036580264568327},{"word":"still","start":94.84,"end":95.34,"confidence":0.9997749,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11836385726928712},{"word":"overseas","start":95.479996,"end":95.979996,"confidence":0.9998605,"punctuated_word":"overseas","sentiment":"neutral","sentiment_score":-0.07722165435552597},{"word":"or","start":96.755,"end":97.115,"confidence":0.99956363,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0994790345430374},{"word":"you","start":97.115,"end":97.475,"confidence":0.9852645,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07744748890399933},{"word":"you're","start":97.715,"end":97.954994,"confidence":0.9927863,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1074267327785492},{"word":"not","start":97.954994,"end":98.195,"confidence":0.9971623,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12095418572425842},{"word":"oh","start":105.954994,"end":106.435,"confidence":0.85232025,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.003110775724053383},{"word":"okay","start":106.435,"end":106.935,"confidence":0.9987672,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.03134751692414284},{"word":"so","start":107.395,"end":107.715,"confidence":0.99737597,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04130996018648147},{"word":"what's","start":107.715,"end":108.034996,"confidence":0.9982507,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.06403851509094238},{"word":"the","start":108.034996,"end":108.274994,"confidence":0.99884915,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07461005449295044},{"word":"best","start":108.274994,"end":108.674995,"confidence":0.9989899,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.08747314661741257},{"word":"time","start":108.674995,"end":109.155,"confidence":0.99977607,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.14185500144958496},{"word":"to","start":109.155,"end":109.655,"confidence":0.9993861,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08611089736223221},{"word":"call","start":111.130005,"end":111.37,"confidence":0.99952185,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07471174001693726},{"word":"you","start":111.37,"end":111.69,"confidence":0.89336705,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.10496561229228972},{"word":"in","start":111.69,"end":111.770004,"confidence":0.8428515,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.14575371146202087},{"word":"that","start":111.770004,"end":111.93,"confidence":0.99833256,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13476407527923584},{"word":"way","start":111.93,"end":112.090004,"confidence":0.9423011,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.16167014837265015},{"word":"i","start":112.090004,"end":112.25,"confidence":0.97596073,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2071894109249115},{"word":"can","start":112.25,"end":112.490005,"confidence":0.9983701,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.21045255661010745},{"word":"endorse","start":112.490005,"end":112.990005,"confidence":0.96483594,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.169522225856781},{"word":"your","start":113.130005,"end":113.450005,"confidence":0.9983438,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.26369261741638184},{"word":"concern","start":113.450005,"end":113.950005,"confidence":0.99628854,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":0.1482847034931183},{"word":"to","start":114.090004,"end":114.33,"confidence":0.99976987,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24528217315673828},{"word":"our","start":114.33,"end":114.83,"confidence":0.999956,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.23128266632556915},{"word":"technical","start":114.89,"end":115.39,"confidence":0.99959224,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.18051855266094208},{"word":"team","start":116.170006,"end":116.57,"confidence":0.8551204,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.21086373925209043},{"word":"in","start":116.57,"end":116.65,"confidence":0.9746987,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.19599132239818573},{"word":"that","start":116.65,"end":116.810005,"confidence":0.9997739,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18190497159957889},{"word":"way","start":116.810005,"end":117.130005,"confidence":0.9881152,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.2201191484928131},{"word":"they","start":117.130005,"end":117.37,"confidence":0.99900264,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.2247765064239502},{"word":"could","start":117.37,"end":117.87,"confidence":0.9996562,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.21763375401496887},{"word":"fix","start":117.93,"end":118.25,"confidence":0.999366,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":0.17972470819950104},{"word":"your","start":118.25,"end":118.490005,"confidence":0.99956125,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.35559380054473877},{"word":"connection","start":118.490005,"end":118.990005,"confidence":0.9997825,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.09771296381950378},{"word":"and","start":120.090004,"end":120.490005,"confidence":0.68654376,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.32276782393455505},{"word":"your","start":120.490005,"end":120.810005,"confidence":0.9996598,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3982091546058655},{"word":"services","start":120.810005,"end":121.310005,"confidence":0.9989505,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.25124967098236084},{"word":"will","start":121.450005,"end":121.69,"confidence":0.981372,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.3694359064102173},{"word":"be","start":121.69,"end":121.850006,"confidence":0.99648476,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4370235800743103},{"word":"back","start":121.850006,"end":122.090004,"confidence":0.9864738,"punctuated_word":"back","sentiment":"positive","sentiment_score":0.45525485277175903},{"word":"up","start":122.090004,"end":122.41,"confidence":0.97311336,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.4020650088787079},{"word":"and","start":122.41,"end":122.65,"confidence":0.9886258,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4144291281700134},{"word":"running","start":122.65,"end":123.15,"confidence":0.79371816,"punctuated_word":"running.","sentiment":"neutral","sentiment_score":0.017595214769244194},{"word":"okay","start":134.625,"end":135.125,"confidence":0.88603675,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.2313115745782852},{"word":"i","start":136.86499,"end":137.185,"confidence":0.9752162,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1062953770160675},{"word":"understand","start":137.185,"end":137.685,"confidence":0.9992411,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.08104247599840164},{"word":"that","start":137.745,"end":137.905,"confidence":0.7196825,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15476374328136444},{"word":"now","start":137.905,"end":138.385,"confidence":0.760183,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.16014355421066284},{"word":"so","start":138.385,"end":138.785,"confidence":0.99273974,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.18317987024784088},{"word":"your","start":138.785,"end":139.285,"confidence":0.66656584,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.28598785400390625},{"word":"yeah","start":142.27,"end":142.51001,"confidence":0.99517655,"punctuated_word":"yeah,","sentiment":"negative","sentiment_score":-0.4631672501564026},{"word":"i","start":142.51001,"end":142.75,"confidence":0.9998079,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09126447141170502},{"word":"understand","start":142.75,"end":143.25,"confidence":0.8627593,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.07078554481267929},{"word":"your","start":145.07,"end":145.55,"confidence":0.99456245,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.16844557225704193},{"word":"connection","start":145.55,"end":146.05,"confidence":0.9270884,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.18027549982070923},{"word":"oh","start":146.43001,"end":146.67,"confidence":0.8135943,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.13155800104141235},{"word":"you","start":146.67,"end":146.91,"confidence":0.9998604,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15161849558353424},{"word":"are","start":146.91,"end":147.15001,"confidence":0.99991477,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1706666499376297},{"word":"not","start":147.15001,"end":147.55,"confidence":0.999869,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2041304111480713},{"word":"connected","start":147.55,"end":148.05,"confidence":0.99983096,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.132379412651062},{"word":"to","start":148.11,"end":148.19,"confidence":0.9997389,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09172765910625458},{"word":"the","start":148.19,"end":148.43001,"confidence":0.99937844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08761720359325409},{"word":"service","start":148.43001,"end":148.93001,"confidence":0.95785075,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.11400405317544936},{"word":"it's","start":149.07,"end":149.39,"confidence":0.9990082,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.12993314862251282},{"word":"showing","start":149.39,"end":149.79001,"confidence":0.9999529,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.10607211291790009},{"word":"offline","start":149.79001,"end":150.29001,"confidence":0.9889798,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.09815651178359984},{"word":"however","start":150.67,"end":151.17,"confidence":0.9990543,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.048913903534412384},{"word":"your","start":152.43001,"end":152.75,"confidence":0.9994272,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.039898231625556946},{"word":"service","start":152.75,"end":153.25,"confidence":0.99905485,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.03453296422958374},{"word":"is","start":153.31,"end":153.47,"confidence":0.99951446,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02863091602921486},{"word":"still","start":153.47,"end":153.97,"confidence":0.9997459,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.02426072210073471},{"word":"up","start":154.57501,"end":154.815,"confidence":0.9998091,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0016477108001708984},{"word":"and","start":154.815,"end":155.05501,"confidence":0.9996113,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0017033740878105164},{"word":"running","start":155.05501,"end":155.535,"confidence":0.99994826,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.0036717653274536137},{"word":"to","start":155.535,"end":155.77501,"confidence":0.9975024,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01049576699733734},{"word":"the","start":155.77501,"end":156.015,"confidence":0.99991775,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004488874226808548},{"word":"network","start":156.015,"end":156.515,"confidence":0.9996253,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.008518906310200691},{"word":"we","start":156.735,"end":156.975,"confidence":0.99970573,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.025620661675930023},{"word":"did","start":156.975,"end":157.13501,"confidence":0.99993896,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04214733466506004},{"word":"not","start":157.13501,"end":157.455,"confidence":0.99982774,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0671561062335968},{"word":"suspend","start":157.455,"end":157.85501,"confidence":0.9994935,"punctuated_word":"suspend","sentiment":"neutral","sentiment_score":-0.06038770824670792},{"word":"your","start":157.85501,"end":158.095,"confidence":0.9997009,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06387443840503693},{"word":"service","start":158.095,"end":158.595,"confidence":0.97859,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.052827365696430206},{"word":"we","start":159.05501,"end":159.21501,"confidence":0.99980384,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.031973376870155334},{"word":"did","start":159.21501,"end":159.455,"confidence":0.9999546,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.05309442803263664},{"word":"not","start":159.455,"end":159.93501,"confidence":0.99988794,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0748441070318222},{"word":"disconnect","start":159.93501,"end":160.43501,"confidence":0.99908066,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.05793392285704613},{"word":"your","start":160.49501,"end":160.815,"confidence":0.999796,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.049268484115600586},{"word":"service","start":160.815,"end":161.315,"confidence":0.8716728,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.0524250753223896},{"word":"so","start":161.77501,"end":162.015,"confidence":0.99877924,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04338342323899269},{"word":"there","start":162.015,"end":162.255,"confidence":0.9994516,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0470852255821228},{"word":"might","start":162.255,"end":162.49501,"confidence":0.9999,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.05034449324011803},{"word":"be","start":162.49501,"end":162.735,"confidence":0.9993624,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.13919302821159363},{"word":"a","start":162.735,"end":162.895,"confidence":0.99926907,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1900966763496399},{"word":"problem","start":162.895,"end":163.395,"confidence":0.99989736,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.2636491656303406},{"word":"with","start":163.695,"end":163.85501,"confidence":0.99973613,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.33550477027893066},{"word":"the","start":163.85501,"end":164.095,"confidence":0.99379915,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3176827132701874},{"word":"router","start":164.095,"end":164.595,"confidence":0.99990857,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.28207144141197205},{"word":"or","start":164.735,"end":165.05501,"confidence":0.9948657,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.20641574263572693},{"word":"what","start":165.05501,"end":165.55501,"confidence":0.934888,"punctuated_word":"what.","sentiment":"neutral","sentiment_score":-0.19003704190254211},{"word":"that's","start":166.98999,"end":167.23,"confidence":0.81031096,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.14726893603801727},{"word":"the","start":167.23,"end":167.47,"confidence":0.9989471,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11832364648580553},{"word":"reason","start":167.47,"end":167.95,"confidence":0.99978083,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.26429539918899536},{"word":"we","start":167.95,"end":168.11,"confidence":0.9981686,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.27323028445243835},{"word":"tried","start":168.11,"end":168.43,"confidence":0.58911943,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.29139944911003113},{"word":"to","start":168.43,"end":168.67,"confidence":0.9896455,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2963351607322693},{"word":"go","start":168.67,"end":168.83,"confidence":0.57061666,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.23840664327144623},{"word":"yeah","start":176.83,"end":177.15,"confidence":0.97772664,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.11933842301368712},{"word":"i","start":177.15,"end":177.31,"confidence":0.9982002,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09792094677686693},{"word":"understand","start":177.31,"end":177.81,"confidence":0.9993185,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.09149732440710068},{"word":"that","start":177.95,"end":178.26999,"confidence":0.8779332,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.10732956975698472},{"word":"so","start":178.26999,"end":178.59,"confidence":0.9967063,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.045956484973430634},{"word":"once","start":178.59,"end":178.83,"confidence":0.9983871,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.04061862826347351},{"word":"this","start":178.83,"end":179.06999,"confidence":0.9988201,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06121205538511276},{"word":"has","start":179.06999,"end":179.23,"confidence":0.9977063,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.05833911895751953},{"word":"been","start":179.23,"end":179.47,"confidence":0.9898857,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.06520058214664459},{"word":"fixed","start":179.47,"end":179.79,"confidence":0.9971872,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":-0.05531914159655571},{"word":"and","start":179.79,"end":179.95,"confidence":0.9984861,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05051354318857193},{"word":"running","start":179.95,"end":180.26999,"confidence":0.98305684,"punctuated_word":"running,","sentiment":"neutral","sentiment_score":-0.04012221097946167},{"word":"good","start":180.26999,"end":180.43,"confidence":0.9949366,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.1823241114616394},{"word":"thing","start":180.43,"end":180.67,"confidence":0.9747463,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.2590566575527191},{"word":"that","start":180.67,"end":180.83,"confidence":0.9935741,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.28209155797958374},{"word":"you","start":180.83,"end":180.98999,"confidence":0.98919183,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21599918603897095},{"word":"called","start":180.98999,"end":181.23,"confidence":0.9090125,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.2039107084274292},{"word":"in","start":181.23,"end":181.39,"confidence":0.42915064,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.2239671945571899},{"word":"it's","start":181.39,"end":181.605,"confidence":0.88328433,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.01757165417075157},{"word":"been","start":181.765,"end":182.08499,"confidence":0.9992409,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.011321857571601868},{"word":"more","start":182.08499,"end":182.325,"confidence":0.8282172,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.011676907539367676},{"word":"than","start":182.325,"end":182.64499,"confidence":0.99961025,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.004982426762580872},{"word":"a","start":182.64499,"end":182.72499,"confidence":0.9990804,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015225671231746674},{"word":"month","start":182.72499,"end":183.125,"confidence":0.9926629,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.007819443941116333},{"word":"as","start":183.125,"end":183.36499,"confidence":0.999466,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.02337753027677536},{"word":"i've","start":183.36499,"end":183.605,"confidence":0.9405493,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0035674721002578735},{"word":"mentioned","start":183.605,"end":184.105,"confidence":0.99408853,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":0.02328271791338921},{"word":"our","start":184.165,"end":184.565,"confidence":0.9998325,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.029524683952331543},{"word":"tech","start":184.565,"end":184.805,"confidence":0.9951781,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.021365784108638763},{"word":"team","start":184.805,"end":185.045,"confidence":0.999607,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.050470829010009766},{"word":"is","start":185.045,"end":185.205,"confidence":0.9996387,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04384707659482956},{"word":"trying","start":185.205,"end":185.605,"confidence":0.99975234,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.04483717679977417},{"word":"to","start":185.605,"end":185.765,"confidence":0.9992198,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.049254268407821655},{"word":"get","start":185.765,"end":185.92499,"confidence":0.9993912,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.04849468916654587},{"word":"in","start":185.92499,"end":186.08499,"confidence":0.75503486,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.037775300443172455},{"word":"hold","start":186.08499,"end":186.405,"confidence":0.98386973,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.0020695626735687256},{"word":"with","start":186.405,"end":186.72499,"confidence":0.9993043,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0010373443365097046},{"word":"you","start":186.72499,"end":187.22499,"confidence":0.99983037,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0022687241435050964},{"word":"because","start":187.765,"end":188.265,"confidence":0.73605955,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0019415542483329773},{"word":"we're","start":188.325,"end":188.64499,"confidence":0.9979476,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.013955998234450815},{"word":"seeing","start":188.64499,"end":189.045,"confidence":0.9963523,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":0.02934753894805908},{"word":"you're","start":189.045,"end":189.36499,"confidence":0.8335072,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0026074922643601894},{"word":"offline","start":189.36499,"end":189.86499,"confidence":0.91812444,"punctuated_word":"offline,","sentiment":"neutral","sentiment_score":-0.008604463189840317},{"word":"but","start":190.08499,"end":190.485,"confidence":0.9871149,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.017654523253440857},{"word":"your","start":190.485,"end":190.805,"confidence":0.9926939,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04611510783433914},{"word":"connection","start":190.805,"end":191.305,"confidence":0.99979967,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.03734926134347915},{"word":"is","start":191.44499,"end":191.92499,"confidence":0.92518795,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.016925878822803497},{"word":"up","start":191.92499,"end":192.08499,"confidence":0.9970931,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.02031097561120987},{"word":"and","start":192.08499,"end":192.325,"confidence":0.9618867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0009815320372581482},{"word":"running","start":192.325,"end":192.64499,"confidence":0.99992704,"punctuated_word":"running","sentiment":"neutral","sentiment_score":0.04434700310230255},{"word":"to","start":192.64499,"end":192.805,"confidence":0.99693537,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007983513176441193},{"word":"the","start":192.805,"end":192.965,"confidence":0.9998273,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0318266823887825},{"word":"network","start":192.965,"end":193.44499,"confidence":0.99158156,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.012924816459417343},{"word":"we're","start":193.44499,"end":193.685,"confidence":0.9997153,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.03149646148085594},{"word":"paying","start":193.685,"end":193.92499,"confidence":0.99891186,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.031548529863357544},{"word":"it","start":193.92499,"end":194.165,"confidence":0.99871325,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011992350220680237},{"word":"to","start":194.165,"end":194.245,"confidence":0.9993462,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0017765089869499209},{"word":"the","start":194.245,"end":194.405,"confidence":0.99961686,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016246601939201355},{"word":"network","start":194.405,"end":194.905,"confidence":0.9306604,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.004469860345125198},{"word":"reason","start":195.17,"end":195.56999,"confidence":0.99757534,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.04206801950931549},{"word":"why","start":195.56999,"end":195.81,"confidence":0.99833196,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.03612890839576721},{"word":"we","start":195.81,"end":195.89,"confidence":0.9982065,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.009337976574897766},{"word":"try","start":195.89,"end":196.20999,"confidence":0.6392404,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.014363192021846771},{"word":"to","start":196.20999,"end":196.53,"confidence":0.99926394,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004505656659603119},{"word":"get","start":196.53,"end":196.69,"confidence":0.99844897,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.009698443114757538},{"word":"on","start":196.69,"end":196.76999,"confidence":0.7967528,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03842281550168991},{"word":"hold","start":196.76999,"end":197.01,"confidence":0.9989177,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.05795298516750336},{"word":"with","start":197.01,"end":197.17,"confidence":0.9959325,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.01817164570093155},{"word":"you","start":197.17,"end":197.41,"confidence":0.9979856,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00321381539106369},{"word":"to","start":197.41,"end":197.56999,"confidence":0.98700386,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009870506823062897},{"word":"check","start":197.56999,"end":198.06999,"confidence":0.93406403,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.0009843669831752775},{"word":"that's","start":198.20999,"end":198.45,"confidence":0.9780451,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04172472283244133},{"word":"because","start":198.53,"end":198.76999,"confidence":0.99266374,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.043316714465618134},{"word":"that's","start":198.76999,"end":199.09,"confidence":0.9979019,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.04076201096177101},{"word":"our","start":199.09,"end":199.33,"confidence":0.82425785,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0013761669397354126},{"word":"standard","start":199.33,"end":199.81,"confidence":0.9992387,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.012903697788715364},{"word":"protocol","start":199.81,"end":200.31,"confidence":0.99950397,"punctuated_word":"protocol","sentiment":"neutral","sentiment_score":0.043489232659339905},{"word":"here","start":200.37,"end":200.87,"confidence":0.97869694,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.0578136071562767},{"word":"if","start":201.17,"end":201.41,"confidence":0.99920005,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.021315820515155792},{"word":"we","start":201.41,"end":201.91,"confidence":0.99982494,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.028709545731544495},{"word":"see","start":202.12999,"end":202.45,"confidence":0.83850014,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03866196423768997},{"word":"the","start":202.45,"end":202.76999,"confidence":0.9990189,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021762192249298096},{"word":"connection","start":202.76999,"end":203.26999,"confidence":0.9998882,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.0017581731081008911},{"word":"is","start":203.33,"end":203.56999,"confidence":0.99766916,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.021126091480255127},{"word":"online","start":203.56999,"end":204.06999,"confidence":0.8411546,"punctuated_word":"online,","sentiment":"neutral","sentiment_score":0.01397985965013504},{"word":"but","start":204.20999,"end":204.53,"confidence":0.99975365,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.01588968187570572},{"word":"it's","start":204.53,"end":205.01,"confidence":0.9998155,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0051534129306674},{"word":"up","start":205.01,"end":205.25,"confidence":0.99752885,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.041354432702064514},{"word":"and","start":205.25,"end":205.48999,"confidence":0.99923027,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.028794392943382263},{"word":"running","start":205.48999,"end":205.89,"confidence":0.9999279,"punctuated_word":"running","sentiment":"neutral","sentiment_score":0.05851796269416809},{"word":"to","start":205.89,"end":206.05,"confidence":0.9988727,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.037421584129333496},{"word":"the","start":206.05,"end":206.20999,"confidence":0.9997421,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.056037694215774536},{"word":"network","start":206.20999,"end":206.69,"confidence":0.9641105,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":0.04321917146444321},{"word":"we're","start":206.69,"end":207.01,"confidence":0.8460964,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.029498960822820663},{"word":"paying","start":207.01,"end":207.33,"confidence":0.99893695,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.014030754566192629},{"word":"off","start":207.33,"end":207.65,"confidence":0.9559897,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.04592292010784149},{"word":"for","start":207.65,"end":207.89,"confidence":0.92136407,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02551540732383728},{"word":"it","start":207.89,"end":208.335,"confidence":0.8852663,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.013572067022323608},{"word":"we","start":208.57501,"end":208.815,"confidence":0.9997285,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.00818575918674469},{"word":"are","start":208.815,"end":208.975,"confidence":0.9999379,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01899397373199463},{"word":"trying","start":208.975,"end":209.475,"confidence":0.99984074,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.06003397703170776},{"word":"to","start":210.095,"end":210.175,"confidence":0.9998317,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026404455304145813},{"word":"get","start":210.175,"end":210.335,"confidence":0.99972457,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0035581886768341064},{"word":"in","start":210.335,"end":210.41501,"confidence":0.99913436,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.010429233312606812},{"word":"touch","start":210.41501,"end":210.65501,"confidence":0.99994826,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.04044477641582489},{"word":"with","start":210.65501,"end":210.815,"confidence":0.9998683,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07632595300674438},{"word":"the","start":210.815,"end":210.975,"confidence":0.96252286,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05799734592437744},{"word":"customer","start":210.975,"end":211.475,"confidence":0.9998149,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.02271099388599396},{"word":"to","start":211.535,"end":211.77501,"confidence":0.9995962,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.035304248332977295},{"word":"check","start":211.77501,"end":212.095,"confidence":0.99305737,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04500707983970642},{"word":"and","start":212.095,"end":212.335,"confidence":0.99895215,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04466302692890167},{"word":"fix","start":212.335,"end":212.815,"confidence":0.998198,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.044441476464271545},{"word":"the","start":212.815,"end":212.975,"confidence":0.99970067,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02672950923442841},{"word":"issue","start":212.975,"end":213.375,"confidence":0.99269956,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.028094828128814697},{"word":"so","start":213.375,"end":213.875,"confidence":0.9995672,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05130239576101303},{"word":"here's","start":214.335,"end":214.57501,"confidence":0.72911,"punctuated_word":"here's","sentiment":"neutral","sentiment_score":0.07302283495664597},{"word":"what","start":214.57501,"end":214.815,"confidence":0.983435,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.05968423932790756},{"word":"we","start":214.815,"end":214.975,"confidence":0.999884,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0476868599653244},{"word":"need","start":214.975,"end":215.13501,"confidence":0.9998442,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.04765432327985763},{"word":"to","start":215.13501,"end":215.29501,"confidence":0.99958295,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.037752628326416016},{"word":"do","start":215.29501,"end":215.79501,"confidence":0.9779669,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.06310044229030609},{"word":"i","start":216.335,"end":216.49501,"confidence":0.7941118,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11009444296360016},{"word":"will","start":216.49501,"end":216.655,"confidence":0.9985513,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07029992341995239},{"word":"go","start":216.655,"end":216.815,"confidence":0.9997949,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.14596205949783325},{"word":"ahead","start":216.815,"end":217.05501,"confidence":0.99991226,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.1489473134279251},{"word":"and","start":217.05501,"end":217.29501,"confidence":0.99646795,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08458048105239868},{"word":"endorse","start":217.29501,"end":217.695,"confidence":0.77594,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.060004837810993195},{"word":"you","start":217.695,"end":217.85501,"confidence":0.99640685,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09963778406381608},{"word":"to","start":217.85501,"end":218.095,"confidence":0.9985532,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1216621920466423},{"word":"our","start":218.095,"end":218.595,"confidence":0.9997898,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.15442022681236267},{"word":"tech","start":218.655,"end":218.975,"confidence":0.9982774,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.13665902614593506},{"word":"team","start":218.975,"end":219.475,"confidence":0.9999459,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.1028185784816742},{"word":"to","start":219.695,"end":219.85501,"confidence":0.9987968,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11217235773801804},{"word":"check","start":219.85501,"end":220.095,"confidence":0.99987006,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.12330909818410872},{"word":"on","start":220.095,"end":220.335,"confidence":0.99993277,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07874751836061478},{"word":"this","start":220.335,"end":220.655,"confidence":0.8799182,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.027034632861614227},{"word":"and","start":220.655,"end":220.815,"confidence":0.9998423,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09934133291244508},{"word":"then","start":220.815,"end":221.05501,"confidence":0.99987125,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09003307670354843},{"word":"once","start":221.05501,"end":221.375,"confidence":0.99586064,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.13161665201187134},{"word":"your","start":221.375,"end":221.615,"confidence":0.9986878,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14692138135433197},{"word":"connection","start":221.615,"end":222.115,"confidence":0.9997979,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.13491247594356537},{"word":"is","start":222.175,"end":222.41501,"confidence":0.99987817,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.19472500681877136},{"word":"up","start":222.41501,"end":222.655,"confidence":0.99953115,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.20938333868980408},{"word":"and","start":222.655,"end":222.815,"confidence":0.9471872,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1836477518081665},{"word":"running","start":222.815,"end":223.315,"confidence":0.99955916,"punctuated_word":"running,","sentiment":"neutral","sentiment_score":0.1965406835079193},{"word":"we","start":223.52,"end":223.68001,"confidence":0.9999,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13864734768867493},{"word":"will","start":223.68001,"end":223.92,"confidence":0.99993515,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12545174360275269},{"word":"go","start":223.92,"end":224.0,"confidence":0.9999846,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.19862212240695953},{"word":"ahead","start":224.0,"end":224.40001,"confidence":0.99993455,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.1797775775194168},{"word":"and","start":224.40001,"end":224.56,"confidence":0.99833304,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12373197823762894},{"word":"check","start":224.56,"end":224.8,"confidence":0.9998425,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.14724184572696686},{"word":"what","start":224.8,"end":224.96,"confidence":0.9997441,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0911909192800522},{"word":"we","start":224.96,"end":225.12,"confidence":0.9998696,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10957352072000504},{"word":"can","start":225.12,"end":225.28,"confidence":0.99991477,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08647805452346802},{"word":"do","start":225.28,"end":225.52,"confidence":0.99977106,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07487347722053528},{"word":"in","start":225.52,"end":225.76001,"confidence":0.99905556,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.060843661427497864},{"word":"reference","start":225.76001,"end":226.26001,"confidence":0.9993513,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.052219659090042114},{"word":"to","start":226.72,"end":226.88,"confidence":0.99971765,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0687294602394104},{"word":"what","start":226.88,"end":227.12,"confidence":0.99985623,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.07155904918909073},{"word":"you","start":227.12,"end":227.28,"confidence":0.99891055,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08987859636545181},{"word":"are","start":227.28,"end":227.52,"confidence":0.99543875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0799788385629654},{"word":"saying","start":227.52,"end":227.84,"confidence":0.9978884,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":0.05287044495344162},{"word":"about","start":227.84,"end":228.24,"confidence":0.999869,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03654535859823227},{"word":"the","start":228.24,"end":228.74,"confidence":0.999785,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06346899271011353},{"word":"charge","start":229.12,"end":229.62,"confidence":0.90685546,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":0.08924677968025208},{"word":"okay","start":229.76001,"end":230.16,"confidence":0.9390335,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.097669318318367},{"word":"but","start":230.16,"end":230.40001,"confidence":0.9997409,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.09640482813119888},{"word":"as","start":230.40001,"end":230.56,"confidence":0.97545344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12286923825740814},{"word":"i've","start":230.56,"end":230.8,"confidence":0.9644921,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.16216328740119934},{"word":"mentioned","start":230.8,"end":231.3,"confidence":0.9964973,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":0.1451907753944397},{"word":"your","start":232.32,"end":232.82,"confidence":0.99954695,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2651548683643341},{"word":"service","start":233.12,"end":233.62,"confidence":0.9998921,"punctuated_word":"service","sentiment":"positive","sentiment_score":0.3550841510295868},{"word":"is","start":233.76001,"end":234.26001,"confidence":0.999931,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4396976828575134},{"word":"up","start":234.32,"end":234.48,"confidence":0.9998379,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.5267224311828613},{"word":"and","start":234.48,"end":234.8,"confidence":0.9996214,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5397641062736511},{"word":"running","start":234.8,"end":235.3,"confidence":0.94773024,"punctuated_word":"running.","sentiment":"positive","sentiment_score":0.41063404083251953},{"word":"it's","start":235.52,"end":235.845,"confidence":0.9993614,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.3737059831619262},{"word":"not","start":236.085,"end":236.325,"confidence":0.9999372,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.23056241869926453},{"word":"suspended","start":236.325,"end":236.825,"confidence":0.9394089,"punctuated_word":"suspended.","sentiment":"neutral","sentiment_score":0.17723412811756134},{"word":"it's","start":237.045,"end":237.285,"confidence":0.97678316,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.3142746686935425},{"word":"not","start":237.285,"end":237.525,"confidence":0.9997539,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.16772660613059998},{"word":"disconnected","start":237.525,"end":238.025,"confidence":0.9995609,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":-0.013776734471321106},{"word":"to","start":238.325,"end":238.485,"confidence":0.99923134,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20193272829055783},{"word":"the","start":238.485,"end":238.725,"confidence":0.99976975,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2523735761642456},{"word":"network","start":238.725,"end":239.225,"confidence":0.9900416,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.17755471169948578},{"word":"reason","start":239.365,"end":239.765,"confidence":0.9676687,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":0.008092105388641357},{"word":"why","start":239.765,"end":240.265,"confidence":0.8302882,"punctuated_word":"why,","sentiment":"neutral","sentiment_score":0.06619962304830551},{"word":"i","start":240.405,"end":240.565,"confidence":0.99975973,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06640402227640152},{"word":"understand","start":240.565,"end":241.065,"confidence":0.99995184,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.004016906023025513},{"word":"you","start":241.125,"end":241.365,"confidence":0.93467945,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06828133761882782},{"word":"paid","start":241.365,"end":241.605,"confidence":0.9949189,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.08833064138889313},{"word":"for","start":241.605,"end":241.765,"confidence":0.99961627,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16677898168563843},{"word":"it","start":241.765,"end":242.005,"confidence":0.9364664,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12864039838314056},{"word":"we","start":242.005,"end":242.245,"confidence":0.999882,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.08955445140600204},{"word":"also","start":242.245,"end":242.645,"confidence":0.9967824,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.10523197054862976},{"word":"paid","start":242.645,"end":242.80501,"confidence":0.9941533,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.10927165299654008},{"word":"for","start":242.80501,"end":243.045,"confidence":0.9977894,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14873336255550385},{"word":"the","start":243.045,"end":243.205,"confidence":0.99953306,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14552943408489227},{"word":"network","start":243.205,"end":243.685,"confidence":0.77234733,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.10583199560642242},{"word":"but","start":243.685,"end":244.185,"confidence":0.99788195,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07385037839412689},{"word":"that","start":244.80501,"end":245.045,"confidence":0.8249937,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.057168781757354736},{"word":"that's","start":245.125,"end":245.365,"confidence":0.999962,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.12752825021743774},{"word":"not","start":245.365,"end":245.605,"confidence":0.9999094,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.06584697961807251},{"word":"an","start":245.605,"end":245.845,"confidence":0.9999465,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04500977694988251},{"word":"issue","start":245.845,"end":246.345,"confidence":0.9986333,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.08967668563127518},{"word":"we","start":246.645,"end":246.80501,"confidence":0.99989676,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.2371395379304886},{"word":"will","start":246.80501,"end":247.045,"confidence":0.9999701,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2707518935203552},{"word":"go","start":247.045,"end":247.205,"confidence":0.9999782,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.3288518488407135},{"word":"ahead","start":247.205,"end":247.525,"confidence":0.9999546,"punctuated_word":"ahead","sentiment":"positive","sentiment_score":0.395087867975235},{"word":"and","start":247.525,"end":247.685,"confidence":0.998944,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.32469117641448975},{"word":"work","start":247.685,"end":247.925,"confidence":0.999534,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.3046325743198395},{"word":"things","start":247.925,"end":248.16501,"confidence":0.99895275,"punctuated_word":"things","sentiment":"positive","sentiment_score":0.36186984181404114},{"word":"out","start":248.16501,"end":248.405,"confidence":0.9963689,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.3456159234046936},{"word":"with","start":248.405,"end":248.565,"confidence":0.98840827,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3358294665813446},{"word":"you","start":248.565,"end":248.645,"confidence":0.98209,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.39096274971961975},{"word":"in","start":248.645,"end":248.80501,"confidence":0.9869233,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3520723283290863},{"word":"reference","start":248.80501,"end":249.30501,"confidence":0.99850273,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.24805866181850433},{"word":"to","start":249.365,"end":249.445,"confidence":0.9994254,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2623315453529358},{"word":"this","start":249.445,"end":249.78,"confidence":0.99627566,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2439652979373932},{"word":"in","start":249.86,"end":250.1,"confidence":0.8095696,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.248358890414238},{"word":"our","start":250.1,"end":250.6,"confidence":0.998743,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.21440905332565308},{"word":"back","start":250.98,"end":251.14,"confidence":0.9833108,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.18630863726139069},{"word":"account","start":251.14,"end":251.62,"confidence":0.8906336,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.1713068038225174},{"word":"head","start":251.62,"end":252.12,"confidence":0.9266459,"punctuated_word":"head.","sentiment":"neutral","sentiment_score":0.01824522763490677},{"word":"however","start":252.34,"end":252.84,"confidence":0.9982002,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.04606463015079498},{"word":"first","start":253.78,"end":254.02,"confidence":0.9757531,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0396374985575676},{"word":"thing","start":254.02,"end":254.26,"confidence":0.5856149,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.08577358722686768},{"word":"first","start":254.26,"end":254.76,"confidence":0.9802927,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":0.09345821291208269},{"word":"your","start":256.18,"end":256.5,"confidence":0.99904805,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12934960424900055},{"word":"connection","start":256.5,"end":257.0,"confidence":0.99733514,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.11371619999408722},{"word":"should","start":257.06,"end":257.22,"confidence":0.99987304,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.1959771513938904},{"word":"be","start":257.22,"end":257.46,"confidence":0.9999471,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1330450177192688},{"word":"online","start":257.46,"end":257.96,"confidence":0.9993358,"punctuated_word":"online","sentiment":"neutral","sentiment_score":0.18314436078071591},{"word":"because","start":258.02,"end":258.52,"confidence":0.8115629,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.11625620722770692},{"word":"it's","start":259.06,"end":259.38,"confidence":0.9937798,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3179486393928528},{"word":"still","start":259.38,"end":259.7,"confidence":0.99978465,"punctuated_word":"still","sentiment":"positive","sentiment_score":0.36859679222106934},{"word":"up","start":259.7,"end":259.86,"confidence":0.9987717,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.35425570607185364},{"word":"and","start":259.86,"end":260.02,"confidence":0.9990785,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.38887691497802734},{"word":"running","start":260.02,"end":260.41998,"confidence":0.999746,"punctuated_word":"running","sentiment":"positive","sentiment_score":0.42433011531829834},{"word":"to","start":260.41998,"end":260.58,"confidence":0.97672904,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3119106590747833},{"word":"the","start":260.58,"end":260.66,"confidence":0.9997949,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27500659227371216},{"word":"network","start":260.66,"end":261.16,"confidence":0.99962866,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.23308104276657104},{"word":"okay","start":261.22,"end":261.62,"confidence":0.73877496,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.13319918513298035},{"word":"so","start":261.62,"end":262.12,"confidence":0.9992101,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.115560382604599},{"word":"the","start":262.58,"end":262.74,"confidence":0.97932774,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1343948245048523},{"word":"best","start":262.74,"end":263.145,"confidence":0.99996805,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.12408223003149033},{"word":"phone","start":263.54498,"end":263.705,"confidence":0.99989855,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.11554143577814102},{"word":"number","start":263.705,"end":264.205,"confidence":0.99993443,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.10424315184354782},{"word":"to","start":264.26498,"end":264.345,"confidence":0.99990535,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09865989536046982},{"word":"reach","start":264.345,"end":264.66498,"confidence":0.9998055,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.1236913800239563},{"word":"you","start":264.66498,"end":264.82498,"confidence":0.9966184,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13325181603431702},{"word":"is","start":264.82498,"end":265.065,"confidence":0.9997626,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09615132957696916},{"word":"9910","start":265.065,"end":266.10498,"confidence":0.99452597,"punctuated_word":"9910.","sentiment":"neutral","sentiment_score":0.11654767394065856},{"word":"as","start":266.10498,"end":266.345,"confidence":0.9972473,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.10731706768274309},{"word":"you","start":266.345,"end":266.50497,"confidence":0.9992874,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09360522776842116},{"word":"mentioned","start":266.50497,"end":266.985,"confidence":0.997449,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":0.09846015274524687},{"word":"you've","start":266.985,"end":267.22498,"confidence":0.8340321,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.09188471734523772},{"word":"already","start":267.22498,"end":267.72498,"confidence":0.99807787,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1314196735620499},{"word":"back","start":268.345,"end":268.66498,"confidence":0.9937416,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07772727310657501},{"word":"to","start":268.66498,"end":269.065,"confidence":0.9998859,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05653742700815201},{"word":"australia","start":269.065,"end":269.565,"confidence":0.99557793,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.09721533954143524},{"word":"right","start":269.625,"end":270.125,"confidence":0.99840575,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.06883968412876129},{"word":"okay","start":271.78497,"end":272.28497,"confidence":0.9911628,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05863821506500244},{"word":"and","start":272.425,"end":272.66498,"confidence":0.9248329,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.043075479567050934},{"word":"any","start":272.66498,"end":272.985,"confidence":0.99828964,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.05276528745889664},{"word":"best","start":272.985,"end":273.22498,"confidence":0.99960595,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.04407019913196564},{"word":"time","start":273.22498,"end":273.465,"confidence":0.9997795,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07383102923631668},{"word":"to","start":273.465,"end":273.78497,"confidence":0.99855214,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.049677371978759766},{"word":"call","start":273.78497,"end":274.025,"confidence":0.98968,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.050615113228559494},{"word":"you","start":274.025,"end":274.525,"confidence":0.93255556,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.030073989182710648},{"word":"however","start":275.145,"end":275.54498,"confidence":0.9439945,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.08057688176631927},{"word":"if","start":275.54498,"end":275.85,"confidence":0.9975999,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13082440197467804},{"word":"you're","start":275.85,"end":276.17,"confidence":0.9781494,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.13565409183502197},{"word":"not","start":276.17,"end":276.33002,"confidence":0.9994024,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1659552901983261},{"word":"available","start":276.33002,"end":276.83002,"confidence":0.99981433,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.1887777149677277},{"word":"you","start":277.37,"end":277.53,"confidence":0.8984954,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17312712967395782},{"word":"know","start":277.53,"end":277.69,"confidence":0.9997849,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.12590079009532928},{"word":"what","start":277.69,"end":277.93,"confidence":0.93688977,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.13866055011749268},{"word":"if","start":277.93,"end":278.09,"confidence":0.99944574,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1516772210597992},{"word":"you're","start":278.09,"end":278.41,"confidence":0.8595463,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1455671787261963},{"word":"not","start":278.41,"end":278.65,"confidence":0.9880108,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1410050094127655},{"word":"available","start":278.65,"end":279.15,"confidence":0.99967515,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.18548136949539185},{"word":"during","start":279.29,"end":279.77002,"confidence":0.9995265,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.16880084574222565},{"word":"office","start":279.77002,"end":280.09,"confidence":0.9982889,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.15905305743217468},{"word":"hours","start":280.09,"end":280.59,"confidence":0.99792886,"punctuated_word":"hours,","sentiment":"neutral","sentiment_score":-0.15777593851089478},{"word":"we","start":280.97,"end":281.21,"confidence":0.99943846,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.13959336280822754},{"word":"also","start":281.21,"end":281.53,"confidence":0.99933773,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.12072224915027618},{"word":"have","start":281.53,"end":281.77002,"confidence":0.9808929,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.1254008263349533},{"word":"like","start":281.77002,"end":282.25,"confidence":0.99855125,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09362174570560455},{"word":"after","start":282.25,"end":282.73,"confidence":0.9112,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1177636981010437},{"word":"hours","start":282.73,"end":283.23,"confidence":0.99696237,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.09365126490592957},{"word":"who","start":283.61002,"end":283.85,"confidence":0.9595946,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.0534803569316864},{"word":"could","start":283.85,"end":284.09,"confidence":0.9996654,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.09140536189079285},{"word":"assist","start":284.09,"end":284.49,"confidence":0.999627,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":-0.08551908284425735},{"word":"you","start":284.49,"end":284.81,"confidence":0.7967884,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13474099338054657},{"word":"to","start":284.81,"end":285.31,"confidence":0.9969285,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16171345114707947},{"word":"fix","start":285.45,"end":285.85,"confidence":0.989579,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.117942675948143},{"word":"the","start":285.85,"end":286.01,"confidence":0.9995739,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1858830153942108},{"word":"connection","start":286.01,"end":286.49,"confidence":0.99798006,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.15097638964653015},{"word":"let","start":286.49,"end":286.73,"confidence":0.9997825,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.051168184727430344},{"word":"me","start":286.73,"end":286.89,"confidence":0.9998299,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.036239106208086014},{"word":"just","start":286.89,"end":287.29,"confidence":0.9998685,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04247860983014107},{"word":"provide","start":287.29,"end":287.69,"confidence":0.9999262,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.03350323811173439},{"word":"you","start":287.69,"end":287.93,"confidence":0.99923337,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.033297598361968994},{"word":"our","start":287.93,"end":288.33002,"confidence":0.9993668,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.04222796857357025},{"word":"after","start":288.33002,"end":288.65,"confidence":0.99953914,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.03964914754033089},{"word":"hours","start":288.65,"end":289.05002,"confidence":0.9985196,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.042599353939294815},{"word":"phone","start":289.05002,"end":289.29,"confidence":0.9773211,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.026577118784189224},{"word":"number","start":289.29,"end":289.61002,"confidence":0.99988854,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.0038878396153450017},{"word":"because","start":289.61002,"end":290.11002,"confidence":0.64268434,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07272179424762726},{"word":"some","start":290.28497,"end":290.525,"confidence":0.9999459,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.14308281242847443},{"word":"of","start":290.525,"end":290.685,"confidence":0.9998074,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.15759491920471191},{"word":"our","start":290.685,"end":291.00497,"confidence":0.99980813,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.13276106119155884},{"word":"customers","start":291.00497,"end":291.50497,"confidence":0.9996418,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":-0.13912555575370789},{"word":"are","start":291.645,"end":292.04498,"confidence":0.999561,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1317993849515915},{"word":"busy","start":292.04498,"end":292.54498,"confidence":0.9998753,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.17421944439411163},{"word":"during","start":292.76498,"end":293.26498,"confidence":0.95049715,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.2262118309736252},{"word":"office","start":293.88498,"end":294.205,"confidence":0.84521323,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.16285666823387146},{"word":"hours","start":294.205,"end":294.685,"confidence":0.8817347,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.13909387588500977},{"word":"they","start":294.685,"end":294.845,"confidence":0.99940777,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.1023753136396408},{"word":"are","start":294.845,"end":295.085,"confidence":0.99946195,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11466136574745178},{"word":"not","start":295.085,"end":295.32498,"confidence":0.99984896,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1207275092601776},{"word":"at","start":295.32498,"end":295.485,"confidence":0.9947962,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14113329350948334},{"word":"home","start":295.485,"end":295.88498,"confidence":0.8640108,"punctuated_word":"home,","sentiment":"neutral","sentiment_score":-0.1176569238305092},{"word":"and","start":295.88498,"end":296.125,"confidence":0.99952865,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12281891703605652},{"word":"then","start":296.125,"end":296.28497,"confidence":0.9975521,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.09196824580430984},{"word":"they","start":296.28497,"end":296.44498,"confidence":0.9931466,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.12009821832180025},{"word":"are","start":296.44498,"end":296.60498,"confidence":0.69901747,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.12296360731124878},{"word":"home","start":296.60498,"end":296.845,"confidence":0.993893,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.14336951076984406},{"word":"at","start":296.845,"end":297.00497,"confidence":0.9994746,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.15110211074352264},{"word":"night","start":297.00497,"end":297.405,"confidence":0.88843554,"punctuated_word":"night,","sentiment":"neutral","sentiment_score":-0.18070822954177856},{"word":"something","start":297.405,"end":297.72498,"confidence":0.9995334,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.17456509172916412},{"word":"like","start":297.72498,"end":297.965,"confidence":0.9998215,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.18261303007602692},{"word":"that","start":297.965,"end":298.465,"confidence":0.94752485,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.14351849257946014},{"word":"reason","start":298.525,"end":298.84497,"confidence":0.93820804,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.09005241096019745},{"word":"why","start":298.84497,"end":299.00497,"confidence":0.9989378,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.05605275928974152},{"word":"we","start":299.00497,"end":299.16498,"confidence":0.9936911,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.035189189016819},{"word":"do","start":299.16498,"end":299.405,"confidence":0.99992204,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0507495254278183},{"word":"have","start":299.405,"end":299.56497,"confidence":0.99971515,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06099923700094223},{"word":"this","start":299.56497,"end":300.06497,"confidence":0.99069804,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08112155646085739},{"word":"tech","start":300.28497,"end":300.60498,"confidence":0.82397324,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.09034913778305054},{"word":"support","start":300.60498,"end":301.10498,"confidence":0.9999132,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.11650200933218002},{"word":"after","start":301.32498,"end":301.645,"confidence":0.9788963,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.08481492102146149},{"word":"hours","start":301.645,"end":302.125,"confidence":0.97618383,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.0645107626914978},{"word":"do","start":302.125,"end":302.28497,"confidence":0.9990959,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.007304765284061432},{"word":"you","start":302.28497,"end":302.365,"confidence":0.99870694,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0032325275242328644},{"word":"have","start":302.365,"end":302.60498,"confidence":0.99954045,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.00010039657354354858},{"word":"something","start":302.60498,"end":303.00497,"confidence":0.9992255,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.010230619460344316},{"word":"to","start":303.00497,"end":303.16498,"confidence":0.9990238,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004279617220163345},{"word":"write","start":303.16498,"end":303.405,"confidence":0.99673945,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.003258656710386276},{"word":"on","start":303.405,"end":303.645,"confidence":0.9988796,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0005986243486404419},{"word":"or","start":303.645,"end":303.88498,"confidence":0.53073263,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.002705782651901245},{"word":"you","start":303.88498,"end":304.04498,"confidence":0.99923086,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008923277258872986},{"word":"can","start":304.04498,"end":304.525,"confidence":0.99973017,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.014266731217503548},{"word":"type","start":304.525,"end":304.76498,"confidence":0.91482157,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.00912361592054367},{"word":"in","start":304.76498,"end":304.925,"confidence":0.9869977,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01637233980000019},{"word":"from","start":304.925,"end":305.16498,"confidence":0.99857354,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.016049303114414215},{"word":"your","start":305.16498,"end":305.405,"confidence":0.99929297,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0255131758749485},{"word":"phone","start":305.405,"end":305.905,"confidence":0.7987915,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":0.011439448222517967},{"word":"the","start":306.21,"end":306.45,"confidence":0.98533404,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023616869002580643},{"word":"phone","start":306.45,"end":306.95,"confidence":0.9996805,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0037631727755069737},{"word":"number","start":310.85,"end":311.35,"confidence":0.97722346,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.08626120537519455},{"word":"alright","start":325.315,"end":325.815,"confidence":0.8352644,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04305091500282288},{"word":"after","start":337.28003,"end":337.6,"confidence":0.59108794,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.013455186039209366},{"word":"08:00pm","start":337.6,"end":338.90002,"confidence":0.98887366,"punctuated_word":"08:00PM.","sentiment":"neutral","sentiment_score":-0.006056416779756546},{"word":"alright","start":340.16,"end":340.64,"confidence":0.9769714,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.016727259382605553},{"word":"so","start":340.64,"end":340.96002,"confidence":0.9992918,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009823784232139587},{"word":"if","start":340.96002,"end":341.46002,"confidence":0.9974564,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.043833523988723755},{"word":"they're","start":342.40002,"end":342.72,"confidence":0.8551022,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.07367712259292603},{"word":"not","start":342.72,"end":342.96002,"confidence":0.99955267,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08447641879320145},{"word":"able","start":342.96002,"end":343.28003,"confidence":0.9997533,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.09033499658107758},{"word":"to","start":343.28003,"end":343.78003,"confidence":0.99916494,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0893804207444191},{"word":"give","start":344.08002,"end":344.32,"confidence":0.9998621,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.05199426785111427},{"word":"you","start":344.32,"end":344.56003,"confidence":0.999899,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08649925887584686},{"word":"a","start":344.56003,"end":344.72,"confidence":0.99959785,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06603172421455383},{"word":"call","start":344.72,"end":345.12003,"confidence":0.9999292,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06091411039233208},{"word":"after","start":345.12003,"end":345.6,"confidence":0.9998017,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.10140350461006165},{"word":"thirty","start":345.6,"end":346.0,"confidence":0.9997497,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.08388003706932068},{"word":"minutes","start":346.0,"end":346.5,"confidence":0.9972682,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":-0.06418057531118393},{"word":"please","start":348.32498,"end":348.82498,"confidence":0.9846629,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.04932738468050957},{"word":"text","start":350.005,"end":350.245,"confidence":0.73944235,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.006686262786388397},{"word":"this","start":350.245,"end":350.485,"confidence":0.9961318,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.029907632619142532},{"word":"number","start":350.485,"end":350.965,"confidence":0.9999088,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.04223544895648956},{"word":"because","start":350.965,"end":351.445,"confidence":0.7989296,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07923699915409088},{"word":"this","start":351.445,"end":351.605,"confidence":0.9995679,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0863025039434433},{"word":"is","start":351.605,"end":351.76498,"confidence":0.9980059,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09114399552345276},{"word":"an","start":351.76498,"end":352.085,"confidence":0.9914629,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07793910056352615},{"word":"after","start":352.085,"end":352.485,"confidence":0.9986179,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.07715488970279694},{"word":"hour","start":352.485,"end":352.985,"confidence":0.6838831,"punctuated_word":"hour.","sentiment":"neutral","sentiment_score":-0.04146114364266395},{"word":"so","start":353.04498,"end":353.525,"confidence":0.9992823,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03208468109369278},{"word":"they","start":353.525,"end":353.685,"confidence":0.9988643,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.025912493467330933},{"word":"are","start":353.685,"end":353.925,"confidence":0.99971753,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03053029626607895},{"word":"checking","start":353.925,"end":354.32498,"confidence":0.9995347,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.03289610520005226},{"word":"this","start":354.32498,"end":354.565,"confidence":0.9995733,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02986512705683708},{"word":"phone","start":354.565,"end":354.805,"confidence":0.999913,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.004826746881008148},{"word":"number","start":354.805,"end":355.04498,"confidence":0.790522,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.02190125733613968},{"word":"and","start":355.04498,"end":355.205,"confidence":0.999673,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012266956269741058},{"word":"then","start":355.205,"end":355.445,"confidence":0.9998185,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01937326043844223},{"word":"when","start":355.445,"end":355.685,"confidence":0.99622726,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.008570866659283638},{"word":"they","start":355.685,"end":355.925,"confidence":0.9996444,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.016016356647014618},{"word":"receive","start":355.925,"end":356.405,"confidence":0.8812313,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.007673114538192749},{"word":"this","start":356.405,"end":356.905,"confidence":0.99179816,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.018745237961411476},{"word":"text","start":357.04498,"end":357.445,"confidence":0.952677,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.025467775762081143},{"word":"assistance","start":357.445,"end":357.945,"confidence":0.9998344,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.013684665784239767},{"word":"from","start":358.245,"end":358.645,"confidence":0.9998766,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.032829686999320984},{"word":"our","start":358.645,"end":358.885,"confidence":0.9999014,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02944796532392502},{"word":"customer","start":358.885,"end":359.385,"confidence":0.9946029,"punctuated_word":"customer,","sentiment":"neutral","sentiment_score":0.019242815673351288},{"word":"they","start":359.525,"end":359.685,"confidence":0.99984336,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.020648520439863205},{"word":"will","start":359.685,"end":360.185,"confidence":0.99994016,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.007361806929111481},{"word":"response","start":360.66998,"end":361.15,"confidence":0.80217063,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.02080002799630165},{"word":"back","start":361.15,"end":361.55,"confidence":0.99980396,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.019689250737428665},{"word":"to","start":361.55,"end":361.78998,"confidence":0.99884206,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016426291316747665},{"word":"fix","start":361.78998,"end":362.11,"confidence":0.99912447,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.004543948918581009},{"word":"the","start":362.11,"end":362.27,"confidence":0.99951863,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0014342889189720154},{"word":"connection","start":362.27,"end":362.77,"confidence":0.9998264,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.022538892924785617},{"word":"even","start":362.83,"end":363.22998,"confidence":0.9856763,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.01087932288646698},{"word":"at","start":363.22998,"end":363.38998,"confidence":0.84246117,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.021675601601600647},{"word":"night","start":363.38998,"end":363.78998,"confidence":0.9974054,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":-0.0042398832738399506},{"word":"they","start":363.78998,"end":364.03,"confidence":0.99950254,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.008849278092384338},{"word":"will","start":364.03,"end":364.27,"confidence":0.99993503,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.005332864820957184},{"word":"check","start":364.27,"end":364.77,"confidence":0.99720085,"punctuated_word":"check,","sentiment":"neutral","sentiment_score":0.0008280454203486443},{"word":"investigate","start":364.83,"end":365.33,"confidence":0.967868,"punctuated_word":"investigate,","sentiment":"neutral","sentiment_score":-0.012574044056236744},{"word":"something","start":365.47,"end":365.87,"confidence":0.9997143,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.013571057468652723},{"word":"like","start":365.87,"end":366.03,"confidence":0.9997751,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.018023595213890076},{"word":"that","start":366.03,"end":366.53,"confidence":0.99925816,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.0015263352543115616},{"word":"0","start":366.75,"end":367.22998,"confidence":0.99485046,"punctuated_word":"0","sentiment":"neutral","sentiment_score":0.005890406668186188},{"word":"403","start":367.22998,"end":368.37,"confidence":0.99968547,"punctuated_word":"403","sentiment":"neutral","sentiment_score":0.002872752957046032},{"word":"763","start":370.50998,"end":371.55,"confidence":0.99824977,"punctuated_word":"763","sentiment":"neutral","sentiment_score":0.002344239968806505},{"word":"sure","start":383.55502,"end":383.635,"confidence":0.89109015,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.009781558997929096},{"word":"763","start":383.635,"end":385.015,"confidence":0.97449607,"punctuated_word":"763","sentiment":"neutral","sentiment_score":0.0032584010623395443},{"word":"744","start":388.49002,"end":389.87003,"confidence":0.99907327,"punctuated_word":"744.","sentiment":"neutral","sentiment_score":0.0029735227581113577},{"word":"yeah","start":394.17,"end":394.67,"confidence":0.9921559,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013970276340842249},{"word":"you","start":394.81003,"end":395.05002,"confidence":0.6058082,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.01711398735642433},{"word":"can","start":395.05002,"end":395.29,"confidence":0.9999528,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.022404875606298447},{"word":"use","start":395.29,"end":395.79,"confidence":0.99957305,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.02336048148572445},{"word":"whatsapp","start":396.17,"end":396.67,"confidence":0.94618964,"punctuated_word":"WhatsApp.","sentiment":"neutral","sentiment_score":0.026073861867189407},{"word":"this","start":396.81,"end":397.05002,"confidence":0.99979764,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.029159897938370705},{"word":"is","start":397.05002,"end":397.29,"confidence":0.999974,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.036303192377090454},{"word":"active","start":397.29,"end":397.77002,"confidence":0.99971026,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.04661412164568901},{"word":"through","start":397.77002,"end":398.01,"confidence":0.99951446,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.03393565118312836},{"word":"our","start":398.01,"end":398.49002,"confidence":0.99933404,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03183010220527649},{"word":"whatsapp","start":398.49002,"end":398.89,"confidence":0.93647367,"punctuated_word":"WhatsApp","sentiment":"neutral","sentiment_score":0.02198319137096405},{"word":"platform","start":398.89,"end":399.39,"confidence":0.9669159,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.026785679161548615},{"word":"just","start":399.69,"end":400.01,"confidence":0.9929622,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.007574345916509628},{"word":"tech","start":400.01,"end":400.25,"confidence":0.71492046,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.0033827051520347595},{"word":"assistance","start":400.25,"end":400.75,"confidence":0.995676,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":-0.0025821607559919357},{"word":"or","start":401.05002,"end":401.37003,"confidence":0.98096794,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03094339929521084},{"word":"tax","start":401.37003,"end":401.69,"confidence":0.4501456,"punctuated_word":"tax","sentiment":"neutral","sentiment_score":-0.0329342782497406},{"word":"your","start":401.69,"end":402.19,"confidence":0.94496083,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05639198049902916},{"word":"tech","start":402.49002,"end":402.81,"confidence":0.98839617,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.06751085817813873},{"word":"issue","start":402.81,"end":403.31,"confidence":0.82536745,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.0546254888176918},{"word":"they","start":403.765,"end":404.005,"confidence":0.9998797,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.05752667784690857},{"word":"will","start":404.005,"end":404.505,"confidence":0.99979585,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.039275411516427994},{"word":"revert","start":404.565,"end":405.045,"confidence":0.9983553,"punctuated_word":"revert","sentiment":"neutral","sentiment_score":-0.04355696588754654},{"word":"to","start":405.045,"end":405.285,"confidence":0.99838686,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04656257852911949},{"word":"you","start":405.285,"end":405.605,"confidence":0.99978226,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04139798507094383},{"word":"after","start":405.605,"end":406.08502,"confidence":0.9997713,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.03676782175898552},{"word":"hours","start":406.08502,"end":406.58502,"confidence":0.9996519,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.05460014566779137},{"word":"if","start":406.725,"end":407.045,"confidence":0.82771134,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03875351697206497},{"word":"they're","start":407.045,"end":407.20502,"confidence":0.9723913,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.04034017771482468},{"word":"not","start":407.20502,"end":407.445,"confidence":0.9995127,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.018578559160232544},{"word":"able","start":407.445,"end":407.845,"confidence":0.9989073,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.029727056622505188},{"word":"to","start":407.845,"end":407.92502,"confidence":0.9987765,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02456493303179741},{"word":"call","start":407.92502,"end":408.165,"confidence":0.9998652,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.025474917143583298},{"word":"you","start":408.165,"end":408.48502,"confidence":0.9517011,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.0364697128534317},{"word":"like","start":408.48502,"end":408.98502,"confidence":0.9925573,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.05100332945585251},{"word":"around","start":409.36502,"end":409.765,"confidence":0.916232,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.055517397820949554},{"word":"after","start":409.765,"end":410.08502,"confidence":0.99672973,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.04872851073741913},{"word":"thirty","start":410.08502,"end":410.48502,"confidence":0.99943835,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.05927377939224243},{"word":"minutes","start":410.48502,"end":410.98502,"confidence":0.9998385,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.07303003966808319},{"word":"if","start":411.20502,"end":411.445,"confidence":0.6474693,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05896618217229843},{"word":"your","start":411.445,"end":411.685,"confidence":0.99452233,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04632263630628586},{"word":"free","start":411.685,"end":411.845,"confidence":0.9992995,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.060052540153265},{"word":"time","start":411.845,"end":412.08502,"confidence":0.9996487,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.0027772393077611923},{"word":"is","start":412.08502,"end":412.325,"confidence":0.99961674,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0018897876143455503},{"word":"at","start":412.325,"end":412.48502,"confidence":0.99809915,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0031995587050914764},{"word":"nighttime","start":412.48502,"end":412.98502,"confidence":0.89562887,"punctuated_word":"nighttime.","sentiment":"neutral","sentiment_score":0.010687610134482384},{"word":"okay","start":413.045,"end":413.545,"confidence":0.9991896,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.02201518975198269},{"word":"alright","start":415.285,"end":415.74,"confidence":0.98211455,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08369379490613937},{"word":"alright","start":416.13998,"end":416.63998,"confidence":0.99927264,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2039009630680084},{"word":"thank","start":416.86,"end":417.18,"confidence":0.9962865,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4056079685688019},{"word":"you","start":417.18,"end":417.41998,"confidence":0.99980193,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4220804274082184},{"word":"so","start":417.41998,"end":417.5,"confidence":0.9994006,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3438572883605957},{"word":"much","start":417.5,"end":417.81998,"confidence":0.99316984,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.5877529382705688},{"word":"neri","start":417.81998,"end":418.31998,"confidence":0.5010023,"punctuated_word":"Neri.","sentiment":"positive","sentiment_score":0.4508513808250427},{"word":"and","start":418.38,"end":418.69998,"confidence":0.79616636,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.3021249771118164},{"word":"nothing","start":418.69998,"end":419.09998,"confidence":0.9976712,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.15371838212013245},{"word":"to","start":419.09998,"end":419.25998,"confidence":0.99440396,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11108994483947754},{"word":"worry","start":419.25998,"end":419.58,"confidence":0.9999312,"punctuated_word":"worry","sentiment":"neutral","sentiment_score":0.11875983327627182},{"word":"about","start":419.58,"end":419.9,"confidence":0.9993788,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.1305316686630249},{"word":"this","start":419.9,"end":420.38,"confidence":0.89760685,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.18980872631073},{"word":"we'll","start":420.38,"end":420.69998,"confidence":0.99548423,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.17285184562206268},{"word":"go","start":420.69998,"end":420.86,"confidence":0.9999002,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.09520681947469713},{"word":"ahead","start":420.86,"end":421.25998,"confidence":0.9999051,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.08676183223724365},{"word":"and","start":421.25998,"end":421.41998,"confidence":0.9978362,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01452268287539482},{"word":"sort","start":421.41998,"end":421.74,"confidence":0.89910996,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.07730533182621002},{"word":"this","start":421.74,"end":421.9,"confidence":0.9914494,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07130895555019379},{"word":"out","start":421.9,"end":422.13998,"confidence":0.99734324,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.12507519125938416},{"word":"for","start":422.13998,"end":422.38,"confidence":0.9979068,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08722775429487228},{"word":"you","start":422.38,"end":422.88,"confidence":0.9982003,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.08007532358169556},{"word":"yeah","start":427.09998,"end":427.5,"confidence":0.96813166,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06980986893177032},{"word":"they","start":427.5,"end":427.74,"confidence":0.9949733,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.07803879678249359},{"word":"have","start":427.74,"end":427.97998,"confidence":0.9873131,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06641369313001633},{"word":"not","start":427.97998,"end":428.22,"confidence":0.9971349,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05203329399228096},{"word":"told","start":428.22,"end":428.53998,"confidence":0.9995752,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.05764973908662796},{"word":"you","start":428.53998,"end":429.03998,"confidence":0.9809988,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.06486295908689499},{"word":"yeah","start":434.225,"end":434.725,"confidence":0.8221064,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.14060479402542114},{"word":"mm-mm","start":449.49,"end":449.99,"confidence":0.91603565,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.15945394337177277},{"word":"yeah","start":454.995,"end":455.23502,"confidence":0.9822272,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00992387905716896},{"word":"yeah","start":455.23502,"end":455.635,"confidence":0.99309015,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07099252939224243},{"word":"good","start":455.635,"end":455.795,"confidence":0.93390256,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.29306694865226746},{"word":"thing","start":455.795,"end":456.035,"confidence":0.9993055,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.2772420048713684},{"word":"that","start":456.035,"end":456.275,"confidence":0.9997296,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.29110512137413025},{"word":"you","start":456.275,"end":456.515,"confidence":0.99905723,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32710838317871094},{"word":"reach","start":456.515,"end":456.755,"confidence":0.5229137,"punctuated_word":"reach","sentiment":"positive","sentiment_score":0.35847315192222595},{"word":"out","start":456.755,"end":457.255,"confidence":0.99674064,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.37636908888816833},{"word":"today","start":457.315,"end":457.795,"confidence":0.61730385,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.4569735527038574},{"word":"in","start":457.795,"end":457.875,"confidence":0.78768164,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.22903457283973697},{"word":"that","start":457.875,"end":458.035,"confidence":0.9997842,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1850493550300598},{"word":"way","start":458.035,"end":458.275,"confidence":0.94496214,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.1900567412376404},{"word":"we","start":458.275,"end":458.435,"confidence":0.99988186,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2171475291252136},{"word":"can","start":458.435,"end":458.67502,"confidence":0.9994979,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.22539234161376953},{"word":"sort","start":458.67502,"end":458.915,"confidence":0.74049693,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.1612238734960556},{"word":"this","start":458.915,"end":459.075,"confidence":0.99241465,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2369098663330078},{"word":"out","start":459.075,"end":459.23502,"confidence":0.8598124,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.19717611372470856},{"word":"because","start":459.23502,"end":459.73502,"confidence":0.6119033,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.1941504329442978},{"word":"that","start":460.67502,"end":460.995,"confidence":0.96246696,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.20597544312477112},{"word":"answers","start":460.995,"end":461.475,"confidence":0.91791856,"punctuated_word":"answers","sentiment":"neutral","sentiment_score":0.12658636271953583},{"word":"our","start":461.475,"end":461.635,"confidence":0.9919098,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13340412080287933},{"word":"question","start":461.635,"end":462.135,"confidence":0.99850476,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.10804793238639832},{"word":"why","start":462.275,"end":462.775,"confidence":0.7937998,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.0852794200181961},{"word":"we're","start":463.23502,"end":463.635,"confidence":0.99924207,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.08327600359916687},{"word":"not","start":463.635,"end":464.135,"confidence":0.9999404,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11205463111400604},{"word":"able","start":464.275,"end":464.775,"confidence":0.99991393,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.06626740097999573},{"word":"to","start":464.835,"end":465.155,"confidence":0.9998572,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05201263725757599},{"word":"get","start":465.155,"end":465.315,"confidence":0.9997447,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.07167746871709824},{"word":"on","start":465.315,"end":465.475,"confidence":0.80514425,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10745568573474884},{"word":"hold","start":465.475,"end":465.715,"confidence":0.99597746,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.12111465632915495},{"word":"with","start":465.715,"end":465.875,"confidence":0.99494416,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12549413740634918},{"word":"you","start":465.875,"end":466.115,"confidence":0.9993881,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.069666288793087},{"word":"through","start":466.115,"end":466.515,"confidence":0.99951184,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.07965730130672455},{"word":"phone","start":466.515,"end":466.835,"confidence":0.9907799,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.08642381429672241},{"word":"because","start":466.835,"end":467.335,"confidence":0.6803679,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1286308765411377},{"word":"our","start":467.555,"end":467.795,"confidence":0.9876024,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1313934624195099},{"word":"tech","start":467.795,"end":468.115,"confidence":0.99690694,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.11236871778964996},{"word":"team","start":468.115,"end":468.275,"confidence":0.999198,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.14788006246089935},{"word":"is","start":468.275,"end":468.435,"confidence":0.9964855,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1158074289560318},{"word":"trying","start":468.435,"end":468.755,"confidence":0.9914486,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.11109530180692671},{"word":"to","start":468.755,"end":468.915,"confidence":0.9990652,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08812670409679413},{"word":"call","start":468.915,"end":469.23502,"confidence":0.999841,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.07520541548728943},{"word":"you","start":469.23502,"end":469.555,"confidence":0.99981433,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08143901824951172},{"word":"as","start":469.555,"end":469.715,"confidence":0.9997247,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.11027425527572632},{"word":"well","start":469.715,"end":470.215,"confidence":0.9972502,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.09968118369579317},{"word":"but","start":470.50998,"end":470.83,"confidence":0.99946064,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05669305473566055},{"word":"anyway","start":470.83,"end":471.33,"confidence":0.7552733,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.03615166619420051},{"word":"we'll","start":471.63,"end":472.03,"confidence":0.75558996,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.008002917282283306},{"word":"go","start":472.03,"end":472.27,"confidence":0.99975795,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.011885508894920347},{"word":"ahead","start":472.27,"end":472.50998,"confidence":0.99992347,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.021120071411132812},{"word":"and","start":472.50998,"end":473.00998,"confidence":0.99838173,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.015923872590065002},{"word":"fix","start":473.22998,"end":473.55,"confidence":0.99814475,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.06591632217168808},{"word":"this","start":473.55,"end":473.78998,"confidence":0.999202,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.021126247942447662},{"word":"okay","start":473.78998,"end":474.28998,"confidence":0.9993047,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0407756008207798},{"word":"yes","start":475.63,"end":476.03,"confidence":0.9930704,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06854777038097382},{"word":"yes","start":476.03,"end":476.53,"confidence":0.9715431,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01166916824877262},{"word":"surely","start":476.66998,"end":477.16998,"confidence":0.95841837,"punctuated_word":"Surely.","sentiment":"neutral","sentiment_score":0.28570181131362915},{"word":"thank","start":477.55,"end":477.87,"confidence":0.9935528,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7756776809692383},{"word":"you","start":477.87,"end":478.11,"confidence":0.99674696,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.8037307262420654},{"word":"nero","start":478.11,"end":478.61,"confidence":0.70235705,"punctuated_word":"Nero.","sentiment":"positive","sentiment_score":0.727125883102417},{"word":"talk","start":478.91,"end":479.15,"confidence":0.99931705,"punctuated_word":"Talk","sentiment":"positive","sentiment_score":0.626175582408905},{"word":"to","start":479.15,"end":479.31,"confidence":0.987165,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6106927990913391},{"word":"you","start":479.31,"end":479.38998,"confidence":0.97969544,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2866175174713135},{"word":"soon","start":479.38998,"end":479.78998,"confidence":0.99897194,"punctuated_word":"soon.","sentiment":"positive","sentiment_score":0.45567768812179565},{"word":"have","start":479.78998,"end":479.94998,"confidence":0.99973744,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.695732057094574},{"word":"a","start":479.94998,"end":480.11,"confidence":0.99969673,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7147406339645386},{"word":"good","start":480.11,"end":480.35,"confidence":0.99995935,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7128002047538757},{"word":"one","start":480.35,"end":480.85,"confidence":0.99980664,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.6839771270751953},{"word":"mhmm","start":482.11,"end":482.43,"confidence":0.97724485,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06498631089925766},{"word":"bye","start":482.43,"end":482.59,"confidence":0.999637,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.09788268804550172},{"word":"bye","start":482.59,"end":483.09,"confidence":0.99884486,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.12461157143115996}],"paragraphs":{"transcript":"\nHey. This is Erica accounts. How may I help you today? Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account.\n\nIn that way, I can endorse you or endorse the account to our technical department. What is the full name, please? Thank you. So I'm speaking to miss Neeru Sharma. Okay.\n\nThank you. Nice to have you on the line. Alright. Just one moment here. I believe your account is one of the showing offline, and then our technical rep is trying to reach through over a month to check what seems to be the problem, but we're not getting any response.\n\nMhmm. Okay. So, neither currently, you're still overseas or you you're not oh, okay. So what's the best time to call you? In that way, I can endorse your concern to our technical team.\n\nIn that way, they could fix your connection and your services will be back up and running. Okay. I understand that now. So your yeah, I understand. Your connection oh, you are not connected to the service.\n\nIt's showing offline. However, your service is still up and running to the network. We did not suspend your service. We did not disconnect your service. So there might be a problem with the router or what.\n\nThat's the reason we tried to go yeah. I understand that. So once this has been fixed and running, good thing that you called in. It's been more than a month. As I've mentioned, our tech team is trying to get in hold with you because we're seeing you're offline, but your connection is up and running to the network.\n\nWe're paying it to the network. Reason why we try to get on hold with you to check. That's because that's our standard protocol here. If we see the connection is online, but it's up and running to the network, we're paying off for it. We are trying to get in touch with the customer to check and fix the issue.\n\nSo here's what we need to do. I will go ahead and endorse you to our tech team to check on this. And then once your connection is up and running, we will go ahead and check what we can do in reference to what you are saying about the charge. Okay? But as I've mentioned, your service is up and running.\n\nIt's not suspended. It's not disconnected to the network. Reason why, I understand you paid for it. We also paid for the network. But that that's not an issue.\n\nWe will go ahead and work things out with you in reference to this in our back account head. However, first thing first, your connection should be online because it's still up and running to the network. Okay? So the best phone number to reach you is 9910. As you mentioned, you've already back to Australia.\n\nRight? Okay. And any best time to call you? However, if you're not available you know what? If you're not available during office hours, we also have, like, after hours who could assist you to fix the connection.\n\nLet me just provide you our after hours phone number because some of our customers are busy during office hours. They are not at home, and then they are home at night, something like that. Reason why we do have this tech support after hours. Do you have something to write on or you can type in from your phone, the phone number? Alright.\n\nAfter 08:00PM. Alright. So if they're not able to give you a call after thirty minutes, Please text this number because this is an after hour. So they are checking this phone number, and then when they receive this text assistance from our customer, they will response back to fix the connection even at night. They will check, investigate, something like that.\n\n0 403 763 Sure. 763 744. Yeah. You can use WhatsApp. This is active through our WhatsApp platform.\n\nJust tech assistance or tax your tech issue, they will revert to you after hours if they're not able to call you, like, around after thirty minutes if your free time is at nighttime. Okay? Alright. Alright. Thank you so much, Neri.\n\nAnd nothing to worry about this. We'll go ahead and sort this out for you. Yeah. They have not told you? Yeah.\n\nMm-mm. Yeah. Yeah. Good thing that you reach out today. In that way, we can sort this out because that answers our question why we're not able to get on hold with you through phone because our tech team is trying to call you as well.\n\nBut anyway, we'll go ahead and fix this. Okay? Yes. Yes. Surely.\n\nThank you, Nero. Talk to you soon. Have a good one. Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.15301048755645752},{"text":"This is Erica accounts.","start":0.32,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.17384667322039604},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"neutral","sentiment_score":0.2456770439942678},{"text":"Oh, I'm so sorry to hear about that.","start":19.994999,"end":21.914999,"sentiment":"neutral","sentiment_score":-0.3097024653106928},{"text":"But let me just go ahead and pull out your account.","start":21.914999,"end":24.075,"sentiment":"neutral","sentiment_score":-0.03632507100701332}],"sentiment":"neutral","sentiment_score":-0.018491201971968015,"num_words":30,"start":0.16,"end":24.075},{"sentences":[{"text":"In that way, I can endorse you or endorse the account to our technical department.","start":24.075,"end":29.695,"sentiment":"neutral","sentiment_score":0.04759338883062204},{"text":"What is the full name, please?","start":30.27,"end":32.370003,"sentiment":"neutral","sentiment_score":0.0320869085068504},{"text":"Thank you.","start":35.23,"end":35.87,"sentiment":"neutral","sentiment_score":0.26450778543949127},{"text":"So I'm speaking to miss Neeru Sharma.","start":35.87,"end":38.21,"sentiment":"neutral","sentiment_score":0.10405976857457842},{"text":"Okay.","start":39.95,"end":40.43,"sentiment":"neutral","sentiment_score":0.19422617554664612}],"sentiment":"neutral","sentiment_score":0.07606717451445517,"num_words":31,"start":24.075,"end":40.43},{"sentences":[{"text":"Thank you.","start":40.43,"end":40.91,"sentiment":"positive","sentiment_score":0.4465803951025009},{"text":"Nice to have you on the line.","start":40.91,"end":42.190002,"sentiment":"positive","sentiment_score":0.6180759498051235},{"text":"Alright.","start":42.190002,"end":42.67,"sentiment":"neutral","sentiment_score":0.07130166888237},{"text":"Just one moment here.","start":42.67,"end":44.29,"sentiment":"neutral","sentiment_score":0.01509211864322424},{"text":"I believe your account is one of the showing offline, and then our technical rep is trying to reach through over a month to check what seems to be the problem, but we're not getting any response.","start":44.704998,"end":63.149998,"sentiment":"neutral","sentiment_score":-0.11994207267825668}],"sentiment":"neutral","sentiment_score":0.017911880258836,"num_words":51,"start":40.43,"end":63.149998},{"sentences":[{"text":"Mhmm.","start":66.409996,"end":66.909996,"sentiment":"neutral","sentiment_score":-0.09774915874004364},{"text":"Okay.","start":91.96,"end":92.28,"sentiment":"neutral","sentiment_score":-0.09769831597805025},{"text":"So, neither currently, you're still overseas or you you're not oh, okay.","start":92.28,"end":106.935,"sentiment":"neutral","sentiment_score":-0.0957064835044245},{"text":"So what's the best time to call you?","start":107.395,"end":111.69,"sentiment":"neutral","sentiment_score":0.08438436593860388},{"text":"In that way, I can endorse your concern to our technical team.","start":111.69,"end":116.57,"sentiment":"neutral","sentiment_score":0.19243971506754556}],"sentiment":"neutral","sentiment_score":0.04824783033965265,"num_words":34,"start":66.409996,"end":116.57},{"sentences":[{"text":"In that way, they could fix your connection and your services will be back up and running.","start":116.57,"end":123.15,"sentiment":"neutral","sentiment_score":0.2789110303582514},{"text":"Okay.","start":134.625,"end":135.125,"sentiment":"neutral","sentiment_score":-0.2313115745782852},{"text":"I understand that now.","start":136.86499,"end":138.385,"sentiment":"neutral","sentiment_score":-0.1255612876266241},{"text":"So your yeah, I understand.","start":138.385,"end":143.25,"sentiment":"neutral","sentiment_score":-0.2188769981265068},{"text":"Your connection oh, you are not connected to the service.","start":145.07,"end":148.93001,"sentiment":"neutral","sentiment_score":-0.14324229583144188}],"sentiment":"neutral","sentiment_score":0.040030347082663224,"num_words":37,"start":116.57,"end":148.93001},{"sentences":[{"text":"It's showing offline.","start":149.07,"end":150.29001,"sentiment":"neutral","sentiment_score":-0.11138725777467091},{"text":"However, your service is still up and running to the network.","start":150.67,"end":156.515,"sentiment":"neutral","sentiment_score":-0.01849706487899477},{"text":"We did not suspend your service.","start":156.735,"end":158.595,"sentiment":"neutral","sentiment_score":-0.052002269153793655},{"text":"We did not disconnect your service.","start":159.05501,"end":161.315,"sentiment":"neutral","sentiment_score":-0.05325656570494175},{"text":"So there might be a problem with the router or what.","start":161.77501,"end":165.55501,"sentiment":"neutral","sentiment_score":-0.187769429250197}],"sentiment":"neutral","sentiment_score":-0.08742287075398741,"num_words":37,"start":149.07,"end":165.55501},{"sentences":[{"text":"That's the reason we tried to go yeah.","start":166.98999,"end":177.15,"sentiment":"neutral","sentiment_score":-0.21857474278658628},{"text":"I understand that.","start":177.15,"end":178.26999,"sentiment":"neutral","sentiment_score":-0.09891594698031743},{"text":"So once this has been fixed and running, good thing that you called in.","start":178.26999,"end":181.39,"sentiment":"neutral","sentiment_score":0.06786197503762585},{"text":"It's been more than a month.","start":181.39,"end":183.125,"sentiment":"neutral","sentiment_score":-0.002969294165571531},{"text":"As I've mentioned, our tech team is trying to get in hold with you because we're seeing you're offline, but your connection is up and running to the network.","start":183.125,"end":193.44499,"sentiment":"neutral","sentiment_score":-0.010841715583128148}],"sentiment":"neutral","sentiment_score":-0.0237917274935171,"num_words":60,"start":166.98999,"end":193.44499},{"sentences":[{"text":"We're paying it to the network.","start":193.44499,"end":194.905,"sentiment":"neutral","sentiment_score":-0.010247348497311274},{"text":"Reason why we try to get on hold with you to check.","start":195.17,"end":198.06999,"sentiment":"neutral","sentiment_score":-0.019693497257928055},{"text":"That's because that's our standard protocol here.","start":198.20999,"end":200.87,"sentiment":"neutral","sentiment_score":0.03448373611484255},{"text":"If we see the connection is online, but it's up and running to the network, we're paying off for it.","start":201.17,"end":208.335,"sentiment":"neutral","sentiment_score":0.022170164762064813},{"text":"We are trying to get in touch with the customer to check and fix the issue.","start":208.57501,"end":213.375,"sentiment":"neutral","sentiment_score":0.024132774211466312}],"sentiment":"neutral","sentiment_score":0.012673897989338538,"num_words":61,"start":193.44499,"end":213.375},{"sentences":[{"text":"So here's what we need to do.","start":213.375,"end":215.79501,"sentiment":"neutral","sentiment_score":0.05431481770106724},{"text":"I will go ahead and endorse you to our tech team to check on this.","start":216.335,"end":220.655,"sentiment":"neutral","sentiment_score":0.10148541380961736},{"text":"And then once your connection is up and running, we will go ahead and check what we can do in reference to what you are saying about the charge.","start":220.655,"end":229.62,"sentiment":"neutral","sentiment_score":0.11476038370666833},{"text":"Okay?","start":229.76001,"end":230.16,"sentiment":"neutral","sentiment_score":0.097669318318367},{"text":"But as I've mentioned, your service is up and running.","start":230.16,"end":235.3,"sentiment":"neutral","sentiment_score":0.30636854097247124}],"sentiment":"neutral","sentiment_score":0.13535307720303535,"num_words":62,"start":213.375,"end":235.3},{"sentences":[{"text":"It's not suspended.","start":235.52,"end":236.825,"sentiment":"neutral","sentiment_score":0.26050084332625073},{"text":"It's not disconnected to the network.","start":237.045,"end":239.225,"sentiment":"neutral","sentiment_score":0.1833475927511851},{"text":"Reason why, I understand you paid for it.","start":239.365,"end":242.005,"sentiment":"neutral","sentiment_score":0.07358877547085285},{"text":"We also paid for the network.","start":242.005,"end":243.685,"sentiment":"neutral","sentiment_score":0.11735881119966507},{"text":"But that that's not an issue.","start":243.685,"end":246.345,"sentiment":"neutral","sentiment_score":0.07651347542802493}],"sentiment":"neutral","sentiment_score":0.12529420724202847,"num_words":29,"start":235.52,"end":246.345},{"sentences":[{"text":"We will go ahead and work things out with you in reference to this in our back account head.","start":246.645,"end":252.12,"sentiment":"neutral","sentiment_score":0.2758152277061814},{"text":"However, first thing first, your connection should be online because it's still up and running to the network.","start":252.34,"end":261.16,"sentiment":"neutral","sentiment_score":0.21169049623939726},{"text":"Okay?","start":261.22,"end":261.62,"sentiment":"neutral","sentiment_score":0.13319918513298035},{"text":"So the best phone number to reach you is 9910.","start":261.62,"end":266.10498,"sentiment":"neutral","sentiment_score":0.11621241196990013},{"text":"As you mentioned, you've already back to Australia.","start":266.10498,"end":269.565,"sentiment":"neutral","sentiment_score":0.09427085984498262}],"sentiment":"neutral","sentiment_score":0.19822157932711498,"num_words":56,"start":246.645,"end":269.565},{"sentences":[{"text":"Right?","start":269.625,"end":270.125,"sentiment":"neutral","sentiment_score":0.06883968412876129},{"text":"Okay.","start":271.78497,"end":272.28497,"sentiment":"neutral","sentiment_score":0.05863821506500244},{"text":"And any best time to call you?","start":272.425,"end":274.525,"sentiment":"neutral","sentiment_score":0.049158352826322825},{"text":"However, if you're not available you know what?","start":275.145,"end":277.93,"sentiment":"neutral","sentiment_score":-0.1424346063286066},{"text":"If you're not available during office hours, we also have, like, after hours who could assist you to fix the connection.","start":277.93,"end":286.49,"sentiment":"neutral","sentiment_score":-0.13246548069374903}],"sentiment":"neutral","sentiment_score":-0.09078067305840944,"num_words":38,"start":269.625,"end":286.49},{"sentences":[{"text":"Let me just provide you our after hours phone number because some of our customers are busy during office hours.","start":286.49,"end":294.685,"sentiment":"neutral","sentiment_score":-0.09155477564781904},{"text":"They are not at home, and then they are home at night, something like that.","start":294.685,"end":298.465,"sentiment":"neutral","sentiment_score":-0.13535199066003165},{"text":"Reason why we do have this tech support after hours.","start":298.525,"end":302.125,"sentiment":"neutral","sentiment_score":-0.07303415089845658},{"text":"Do you have something to write on or you can type in from your phone, the phone number?","start":302.125,"end":311.35,"sentiment":"neutral","sentiment_score":0.011222893475658365},{"text":"Alright.","start":325.315,"end":325.815,"sentiment":"neutral","sentiment_score":0.04305091500282288}],"sentiment":"neutral","sentiment_score":-0.06791646694182418,"num_words":64,"start":286.49,"end":325.815},{"sentences":[{"text":"After 08:00PM.","start":337.28003,"end":338.90002,"sentiment":"neutral","sentiment_score":-0.009755801409482956},{"text":"Alright.","start":340.16,"end":340.64,"sentiment":"neutral","sentiment_score":0.016727259382605553},{"text":"So if they're not able to give you a call after thirty minutes, Please text this number because this is an after hour.","start":340.64,"end":352.985,"sentiment":"neutral","sentiment_score":-0.06468804812301761},{"text":"So they are checking this phone number, and then when they receive this text assistance from our customer, they will response back to fix the connection even at night.","start":353.04498,"end":363.78998,"sentiment":"neutral","sentiment_score":0.014576138414699456},{"text":"They will check, investigate, something like that.","start":363.78998,"end":366.53,"sentiment":"neutral","sentiment_score":-0.003947453307253974}],"sentiment":"neutral","sentiment_score":-0.017669896925649336,"num_words":62,"start":337.28003,"end":366.53},{"sentences":[{"text":"0 403 763 Sure.","start":366.75,"end":383.635,"sentiment":"neutral","sentiment_score":0.005222239647991955},{"text":"763 744.","start":383.635,"end":389.87003,"sentiment":"neutral","sentiment_score":0.003115961910225451},{"text":"Yeah.","start":394.17,"end":394.67,"sentiment":"neutral","sentiment_score":0.013970276340842249},{"text":"You can use WhatsApp.","start":394.81003,"end":396.67,"sentiment":"neutral","sentiment_score":0.02223830157890916},{"text":"This is active through our WhatsApp platform.","start":396.81,"end":399.39,"sentiment":"neutral","sentiment_score":0.03237311941172395}],"sentiment":"neutral","sentiment_score":0.01981423338616474,"num_words":18,"start":366.75,"end":399.39},{"sentences":[{"text":"Just tech assistance or tax your tech issue, they will revert to you after hours if they're not able to call you, like, around after thirty minutes if your free time is at nighttime.","start":399.69,"end":412.98502,"sentiment":"neutral","sentiment_score":-0.002173071069752469},{"text":"Okay?","start":413.045,"end":413.545,"sentiment":"neutral","sentiment_score":0.02201518975198269},{"text":"Alright.","start":415.285,"end":415.74,"sentiment":"neutral","sentiment_score":0.08369379490613937},{"text":"Alright.","start":416.13998,"end":416.63998,"sentiment":"neutral","sentiment_score":0.2039009630680084},{"text":"Thank you so much, Neri.","start":416.86,"end":418.31998,"sentiment":"positive","sentiment_score":0.4420300006866455}],"sentiment":"neutral","sentiment_score":0.05823513178066129,"num_words":42,"start":399.69,"end":418.31998},{"sentences":[{"text":"And nothing to worry about this.","start":418.38,"end":420.38,"sentiment":"neutral","sentiment_score":0.16767225538690886},{"text":"We'll go ahead and sort this out for you.","start":420.38,"end":422.88,"sentiment":"neutral","sentiment_score":-0.011188304672638575},{"text":"Yeah.","start":427.09998,"end":427.5,"sentiment":"neutral","sentiment_score":-0.06980986893177032},{"text":"They have not told you?","start":427.5,"end":429.03998,"sentiment":"neutral","sentiment_score":-0.06379969641566277},{"text":"Yeah.","start":434.225,"end":434.725,"sentiment":"neutral","sentiment_score":-0.14060479402542114}],"sentiment":"neutral","sentiment_score":0.017087529328736393,"num_words":22,"start":418.38,"end":434.725},{"sentences":[{"text":"Mm-mm.","start":449.49,"end":449.99,"sentiment":"neutral","sentiment_score":-0.15945394337177277},{"text":"Yeah.","start":454.995,"end":455.23502,"sentiment":"neutral","sentiment_score":-0.00992387905716896},{"text":"Yeah.","start":455.23502,"end":455.635,"sentiment":"neutral","sentiment_score":0.07099252939224243},{"text":"Good thing that you reach out today.","start":455.635,"end":457.795,"sentiment":"positive","sentiment_score":0.3400483216558184},{"text":"In that way, we can sort this out because that answers our question why we're not able to get on hold with you through phone because our tech team is trying to call you as well.","start":457.795,"end":470.215,"sentiment":"neutral","sentiment_score":0.013471768341130681}],"sentiment":"neutral","sentiment_score":0.06015079606162465,"num_words":46,"start":449.49,"end":470.215},{"sentences":[{"text":"But anyway, we'll go ahead and fix this.","start":470.50998,"end":473.78998,"sentiment":"neutral","sentiment_score":-0.021351062576286495},{"text":"Okay?","start":473.78998,"end":474.28998,"sentiment":"neutral","sentiment_score":0.0407756008207798},{"text":"Yes.","start":475.63,"end":476.03,"sentiment":"neutral","sentiment_score":0.06854777038097382},{"text":"Yes.","start":476.03,"end":476.53,"sentiment":"neutral","sentiment_score":0.01166916824877262},{"text":"Surely.","start":476.66998,"end":477.16998,"sentiment":"neutral","sentiment_score":0.28570181131362915}],"sentiment":"neutral","sentiment_score":0.019657154179488618,"num_words":12,"start":470.50998,"end":477.16998},{"sentences":[{"text":"Thank you, Nero.","start":477.55,"end":478.61,"sentiment":"positive","sentiment_score":0.7688447634379069},{"text":"Talk to you soon.","start":478.91,"end":479.78998,"sentiment":"positive","sentiment_score":0.4947908967733383},{"text":"Have a good one.","start":479.78998,"end":480.85,"sentiment":"positive","sentiment_score":0.7018125057220459},{"text":"Mhmm.","start":482.11,"end":482.43,"sentiment":"neutral","sentiment_score":0.06498631089925766},{"text":"Bye bye.","start":482.43,"end":483.09,"sentiment":"neutral","sentiment_score":-0.013364441692829118}],"sentiment":"positive","sentiment_score":0.5093718091292041,"num_words":14,"start":477.55,"end":483.09}]}}]},{"alternatives":[{"transcript":"Hi. Actually, I was in overseas, but I left my parents behind at my apartment. And I just find out, I came yesterday, that Internet is not working for one month. Yeah. Sure. Mhmm. Niru Sharma. Yes. No worries. But, like, they they send me a email, and then they said, like, do the modem unplugged and all that thing. And I send the message to my parents, and they did, like, disconnect the modem. They disconnect everything for one day, two day, and then reconnect, but it's still same. They were telling me, like, every single day, they're fine. They're doing, like, a reconnected, but it's nothing happening. I am here, actually. I'm I'm here, but I am not near to the modem right now. Yes. That's a separate thing, but I'm not happy to pay for because this is happening from last two months, and I really wanted a credit as well because why should I pay for the Internet when I'm not even enjoying? Yeah. That's, yeah, that's I know, like, you guys can fix, but, like, this is not nice. Right? Yeah. Yeah. But the problem was, like, from you guys. The problem started, like, I think it's almost two months. Like, the problem is, like, the Internet is not working when I was here. So after that yeah. After that mhmm. No. Yeah. Okay. Yes. Mhmm. Yes. Yeah. It's it's good, like, if you guys can call, like, around, I guess, either in a twenty minute because I am maybe I'm gonna go home quickly and just check over there. So either someone call me in a twenty to half an hour twenty minute to half an hour or after 08:00. Yes. Yes. Yep. Yep. Just give me a second. 0403 seven six three. So I have two text message on this number? Or Mhmm. Okay. Yeah. Yeah. Sure. No worries. Thank you. Yeah. Because I was not aware that they were suffering with Internet, and they were keep calling their own phone. No. They don't wanna disturb me because I was in overseas, and then I was they they disturbed me for first few days, and they were, like, messaging, then that is not working. And I was like, maybe the modem issue, you just do this. And then I received the email that this is happening for the Internet, but I was thinking, like, it's maybe fixed. I was not aware about it. Yes. Okay. Yeah. We'll see what we can do. No worries. Thank you. Thanks. You too. Bye.","confidence":0.9887084,"words":[{"word":"hi","start":4.64,"end":5.14,"confidence":0.9082152,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.03818750753998757},{"word":"actually","start":5.2,"end":5.7,"confidence":0.9919689,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.13172869384288788},{"word":"i","start":6.48,"end":6.72,"confidence":0.9973871,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19652757048606873},{"word":"was","start":6.72,"end":6.8799996,"confidence":0.7966018,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1577320694923401},{"word":"in","start":6.8799996,"end":7.2,"confidence":0.9746528,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.161477729678154},{"word":"overseas","start":7.2,"end":7.7,"confidence":0.9490572,"punctuated_word":"overseas,","sentiment":"neutral","sentiment_score":-0.14052264392375946},{"word":"but","start":7.9199996,"end":8.32,"confidence":0.9997601,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12050000578165054},{"word":"i","start":8.32,"end":8.48,"confidence":0.9977284,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24026302993297577},{"word":"left","start":8.48,"end":8.8,"confidence":0.99968994,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.261810839176178},{"word":"my","start":8.8,"end":9.04,"confidence":0.9981096,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.24220320582389832},{"word":"parents","start":9.04,"end":9.54,"confidence":0.99838054,"punctuated_word":"parents","sentiment":"neutral","sentiment_score":-0.2354571670293808},{"word":"behind","start":9.679999,"end":10.179999,"confidence":0.9979253,"punctuated_word":"behind","sentiment":"neutral","sentiment_score":-0.16112977266311646},{"word":"at","start":10.88,"end":11.04,"confidence":0.9925121,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.19527454674243927},{"word":"my","start":11.04,"end":11.44,"confidence":0.99972934,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.17544545233249664},{"word":"apartment","start":11.44,"end":11.94,"confidence":0.82860315,"punctuated_word":"apartment.","sentiment":"neutral","sentiment_score":-0.12131507694721222},{"word":"and","start":12.16,"end":12.32,"confidence":0.9986137,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.21532568335533145},{"word":"i","start":12.32,"end":12.48,"confidence":0.99876046,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3343523144721985},{"word":"just","start":12.48,"end":12.799999,"confidence":0.99716765,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2679831087589264},{"word":"find","start":12.799999,"end":13.12,"confidence":0.96883327,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.27344372868537903},{"word":"out","start":13.12,"end":13.44,"confidence":0.7881184,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.2608991861343384},{"word":"i","start":13.44,"end":13.5199995,"confidence":0.9985543,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3339040279388428},{"word":"came","start":13.5199995,"end":13.84,"confidence":0.99968374,"punctuated_word":"came","sentiment":"negative","sentiment_score":-0.3674817085266114},{"word":"yesterday","start":13.84,"end":14.34,"confidence":0.9489808,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.3036113977432251},{"word":"that","start":14.974999,"end":15.215,"confidence":0.9980995,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.38794928789138794},{"word":"internet","start":15.215,"end":15.695,"confidence":0.95083505,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.5589469075202942},{"word":"is","start":15.695,"end":15.934999,"confidence":0.99898285,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.593144416809082},{"word":"not","start":15.934999,"end":16.175,"confidence":0.9992455,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5981966853141785},{"word":"working","start":16.175,"end":16.574999,"confidence":0.99919695,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.5604474544525146},{"word":"for","start":16.574999,"end":16.814999,"confidence":0.635319,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4879553020000458},{"word":"one","start":16.814999,"end":17.055,"confidence":0.99497306,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.6016553044319153},{"word":"month","start":17.055,"end":17.555,"confidence":0.9931713,"punctuated_word":"month.","sentiment":"negative","sentiment_score":-0.4522789716720581},{"word":"yeah","start":25.375,"end":25.695,"confidence":0.78187704,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04120700806379318},{"word":"sure","start":25.695,"end":26.195,"confidence":0.9894984,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07346756756305695},{"word":"mhmm","start":33.25,"end":33.41,"confidence":0.93480635,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012871254235506058},{"word":"niru","start":33.41,"end":33.89,"confidence":0.5687661,"punctuated_word":"Niru","sentiment":"neutral","sentiment_score":0.02554373070597649},{"word":"sharma","start":33.89,"end":34.39,"confidence":0.8394054,"punctuated_word":"Sharma.","sentiment":"neutral","sentiment_score":0.02681810036301613},{"word":"yes","start":38.93,"end":39.345,"confidence":0.9988929,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10484839975833891},{"word":"no","start":43.425003,"end":43.745003,"confidence":0.81418514,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.03467872366309166},{"word":"worries","start":43.745003,"end":44.245003,"confidence":0.9768984,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.006638919934630394},{"word":"but","start":61.949997,"end":62.27,"confidence":0.94038546,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.1541638821363449},{"word":"like","start":62.27,"end":62.77,"confidence":0.99659455,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2549498677253723},{"word":"they","start":63.309998,"end":63.809998,"confidence":0.92184675,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1904877871274948},{"word":"they","start":63.949997,"end":64.19,"confidence":0.98281384,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2303677648305893},{"word":"send","start":64.19,"end":64.43,"confidence":0.796091,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.24247530102729797},{"word":"me","start":64.43,"end":64.67,"confidence":0.9977633,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.20970970392227173},{"word":"a","start":64.67,"end":64.83,"confidence":0.7499899,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18286286294460297},{"word":"email","start":64.83,"end":65.33,"confidence":0.82087433,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.1750466674566269},{"word":"and","start":66.045006,"end":66.545006,"confidence":0.9994716,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11196531355381012},{"word":"then","start":66.845,"end":67.005005,"confidence":0.9992404,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1223423108458519},{"word":"they","start":67.005005,"end":67.245,"confidence":0.94102985,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.17614302039146423},{"word":"said","start":67.245,"end":67.565,"confidence":0.981002,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.16932716965675354},{"word":"like","start":67.565,"end":68.065,"confidence":0.9978375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.17281562089920044},{"word":"do","start":68.285,"end":68.525,"confidence":0.98639214,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.21507003903388977},{"word":"the","start":68.525,"end":68.685005,"confidence":0.99950254,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26360630989074707},{"word":"modem","start":68.685005,"end":69.185005,"confidence":0.9997049,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.2471701055765152},{"word":"unplugged","start":69.325005,"end":69.825005,"confidence":0.80631334,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":-0.2532501518726349},{"word":"and","start":69.885,"end":70.045006,"confidence":0.9784589,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2163386642932892},{"word":"all","start":70.045006,"end":70.285,"confidence":0.99950266,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.22194485366344452},{"word":"that","start":70.285,"end":70.445,"confidence":0.9983767,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2280328869819641},{"word":"thing","start":70.445,"end":70.945,"confidence":0.9614525,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.1988874673843384},{"word":"and","start":71.165,"end":71.405,"confidence":0.9991881,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1562846302986145},{"word":"i","start":71.405,"end":71.565,"confidence":0.9991598,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2057005614042282},{"word":"send","start":71.565,"end":71.805,"confidence":0.77273715,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.2267487496137619},{"word":"the","start":71.805,"end":72.045006,"confidence":0.56151515,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19926932454109192},{"word":"message","start":72.045006,"end":72.525,"confidence":0.7449704,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.17582812905311584},{"word":"to","start":72.525,"end":72.765,"confidence":0.99835855,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22251063585281372},{"word":"my","start":72.765,"end":73.005005,"confidence":0.99934787,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.23796193301677704},{"word":"parents","start":73.005005,"end":73.485,"confidence":0.8817375,"punctuated_word":"parents,","sentiment":"neutral","sentiment_score":-0.19669029116630551},{"word":"and","start":73.485,"end":73.645004,"confidence":0.99953246,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14088565111160278},{"word":"they","start":73.645004,"end":73.885,"confidence":0.9966138,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.24063222110271457},{"word":"did","start":73.885,"end":74.385,"confidence":0.9406601,"punctuated_word":"did,","sentiment":"neutral","sentiment_score":-0.24916940927505493},{"word":"like","start":74.605,"end":75.105,"confidence":0.9891195,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.27011069655418396},{"word":"disconnect","start":76.605,"end":77.085,"confidence":0.92908764,"punctuated_word":"disconnect","sentiment":"negative","sentiment_score":-0.3353884518146515},{"word":"the","start":77.085,"end":77.245,"confidence":0.9984665,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3467499315738678},{"word":"modem","start":77.245,"end":77.745,"confidence":0.8974881,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.2453373372554779},{"word":"they","start":77.805,"end":78.045,"confidence":0.9976689,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.27296221256256104},{"word":"disconnect","start":78.045,"end":78.51,"confidence":0.9981887,"punctuated_word":"disconnect","sentiment":"negative","sentiment_score":-0.351054847240448},{"word":"everything","start":78.75,"end":79.25,"confidence":0.9997788,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.32362401485443115},{"word":"for","start":79.47,"end":79.71,"confidence":0.99658054,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.26513582468032837},{"word":"one","start":79.71,"end":79.950005,"confidence":0.99915445,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.301974356174469},{"word":"day","start":79.950005,"end":80.270004,"confidence":0.9965523,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.24519282579421997},{"word":"two","start":80.270004,"end":80.51,"confidence":0.9904212,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.30773457884788513},{"word":"day","start":80.51,"end":80.75,"confidence":0.9507816,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.23504120111465457},{"word":"and","start":80.75,"end":80.91,"confidence":0.99985206,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2112746983766556},{"word":"then","start":80.91,"end":81.15,"confidence":0.99979407,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.18943285942077637},{"word":"reconnect","start":81.15,"end":81.65,"confidence":0.83338,"punctuated_word":"reconnect,","sentiment":"neutral","sentiment_score":-0.23408082127571103},{"word":"but","start":82.270004,"end":82.51,"confidence":0.9994493,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.21030637621879575},{"word":"it's","start":82.51,"end":82.67,"confidence":0.9961889,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.31310755014419556},{"word":"still","start":82.67,"end":82.990005,"confidence":0.9885357,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.3504703938961029},{"word":"same","start":82.990005,"end":83.39,"confidence":0.9404285,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":-0.26450100541114807},{"word":"they","start":83.39,"end":83.630005,"confidence":0.9870389,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.273893266916275},{"word":"were","start":83.630005,"end":83.79,"confidence":0.62212056,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.2935005724430084},{"word":"telling","start":83.79,"end":84.19,"confidence":0.99334115,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.23886939883232117},{"word":"me","start":84.19,"end":84.43,"confidence":0.9732541,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.27446842193603516},{"word":"like","start":84.43,"end":84.75,"confidence":0.99676913,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.24084046483039856},{"word":"every","start":84.75,"end":84.990005,"confidence":0.9977053,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.24275487661361697},{"word":"single","start":84.990005,"end":85.310005,"confidence":0.9996741,"punctuated_word":"single","sentiment":"neutral","sentiment_score":-0.276493638753891},{"word":"day","start":85.310005,"end":85.55,"confidence":0.74643344,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.23540662229061127},{"word":"they're","start":85.55,"end":85.87,"confidence":0.6709728,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.21254074573516848},{"word":"fine","start":85.87,"end":86.37,"confidence":0.6887821,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.17791903018951416},{"word":"they're","start":86.83,"end":87.23,"confidence":0.8956679,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.2266670912504196},{"word":"doing","start":87.23,"end":87.55,"confidence":0.94092774,"punctuated_word":"doing,","sentiment":"neutral","sentiment_score":-0.22291404008865356},{"word":"like","start":87.55,"end":88.05,"confidence":0.9969499,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2542349100112915},{"word":"a","start":89.15,"end":89.310005,"confidence":0.80554336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22293198108673096},{"word":"reconnected","start":89.310005,"end":89.810005,"confidence":0.7649701,"punctuated_word":"reconnected,","sentiment":"neutral","sentiment_score":-0.22318390011787417},{"word":"but","start":90.19,"end":90.43,"confidence":0.999268,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.19235503673553467},{"word":"it's","start":90.43,"end":90.67,"confidence":0.9960538,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.33400437235832214},{"word":"nothing","start":90.67,"end":91.07,"confidence":0.9903785,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.3517112135887146},{"word":"happening","start":91.07,"end":91.57,"confidence":0.99275327,"punctuated_word":"happening.","sentiment":"neutral","sentiment_score":-0.26147645711898804},{"word":"i","start":97.454994,"end":97.615,"confidence":0.9651862,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08719058334827423},{"word":"am","start":97.615,"end":98.015,"confidence":0.98883855,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.0817108303308487},{"word":"here","start":98.015,"end":98.415,"confidence":0.7701926,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.14017264544963837},{"word":"actually","start":98.415,"end":98.915,"confidence":0.9953128,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.13722772896289823},{"word":"i'm","start":99.454994,"end":99.954994,"confidence":0.9054345,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13947516679763794},{"word":"i'm","start":100.335,"end":100.494995,"confidence":0.9551772,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12949499487876892},{"word":"here","start":100.494995,"end":100.994995,"confidence":0.93194,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.10948768258094788},{"word":"but","start":101.615,"end":102.115,"confidence":0.9986426,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.103151336312294},{"word":"i","start":102.174995,"end":102.335,"confidence":0.9987859,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24685505032539368},{"word":"am","start":102.335,"end":102.835,"confidence":0.98419845,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.2836143374443054},{"word":"not","start":103.134995,"end":103.455,"confidence":0.9781701,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.28060269355773926},{"word":"near","start":103.455,"end":103.774994,"confidence":0.84530914,"punctuated_word":"near","sentiment":"neutral","sentiment_score":-0.28136932849884033},{"word":"to","start":103.774994,"end":103.935,"confidence":0.9939938,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30943161249160767},{"word":"the","start":103.935,"end":104.015,"confidence":0.9992149,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3384273052215576},{"word":"modem","start":104.015,"end":104.494995,"confidence":0.9520975,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.2776951491832733},{"word":"right","start":104.494995,"end":104.735,"confidence":0.99900633,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2578262388706207},{"word":"now","start":104.735,"end":105.235,"confidence":0.9990958,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.2136048972606659},{"word":"yes","start":107.695,"end":108.15,"confidence":0.7791775,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08330971002578735},{"word":"that's","start":122.965004,"end":123.205,"confidence":0.9773669,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.24378573894500732},{"word":"a","start":123.205,"end":123.365,"confidence":0.87553495,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1718333661556244},{"word":"separate","start":123.365,"end":123.685,"confidence":0.9989648,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.26255160570144653},{"word":"thing","start":123.685,"end":124.005,"confidence":0.93667996,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":-0.20044951140880585},{"word":"but","start":124.005,"end":124.325,"confidence":0.99970573,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.20160984992980957},{"word":"i'm","start":124.325,"end":124.485,"confidence":0.99868786,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.553470253944397},{"word":"not","start":124.485,"end":124.725,"confidence":0.99919504,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7090024948120117},{"word":"happy","start":124.725,"end":125.045,"confidence":0.9998971,"punctuated_word":"happy","sentiment":"negative","sentiment_score":-0.515348494052887},{"word":"to","start":125.045,"end":125.205,"confidence":0.9996569,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5708469748497009},{"word":"pay","start":125.205,"end":125.525,"confidence":0.997283,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.522112250328064},{"word":"for","start":125.525,"end":126.005,"confidence":0.9877501,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.505303144454956},{"word":"because","start":126.165,"end":126.485,"confidence":0.99889886,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.39420127868652344},{"word":"this","start":126.485,"end":126.725,"confidence":0.99973315,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5712123513221741},{"word":"is","start":126.725,"end":126.885,"confidence":0.9954205,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5175155997276306},{"word":"happening","start":126.885,"end":127.365,"confidence":0.9998186,"punctuated_word":"happening","sentiment":"negative","sentiment_score":-0.4802516996860504},{"word":"from","start":127.365,"end":127.605,"confidence":0.99923,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.5100171566009521},{"word":"last","start":127.605,"end":127.845,"confidence":0.9887084,"punctuated_word":"last","sentiment":"negative","sentiment_score":-0.45827826857566833},{"word":"two","start":127.845,"end":128.085,"confidence":0.97775555,"punctuated_word":"two","sentiment":"negative","sentiment_score":-0.5801688432693481},{"word":"months","start":128.085,"end":128.585,"confidence":0.6648768,"punctuated_word":"months,","sentiment":"negative","sentiment_score":-0.4068368077278137},{"word":"and","start":128.805,"end":129.045,"confidence":0.9987362,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.31246885657310486},{"word":"i","start":129.045,"end":129.205,"confidence":0.9995733,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4121863842010498},{"word":"really","start":129.205,"end":129.445,"confidence":0.9927159,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.14979590475559235},{"word":"wanted","start":129.445,"end":129.845,"confidence":0.949637,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.16286839544773102},{"word":"a","start":129.845,"end":130.085,"confidence":0.7527183,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01546180248260498},{"word":"credit","start":130.085,"end":130.565,"confidence":0.9398219,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.06926846504211426},{"word":"as","start":130.565,"end":130.725,"confidence":0.9994266,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06723904609680176},{"word":"well","start":130.725,"end":130.965,"confidence":0.9997954,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.10222448408603668},{"word":"because","start":130.965,"end":131.205,"confidence":0.6699543,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.057687848806381226},{"word":"why","start":131.205,"end":131.445,"confidence":0.9986682,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.27499061822891235},{"word":"should","start":131.445,"end":131.605,"confidence":0.9990727,"punctuated_word":"should","sentiment":"negative","sentiment_score":-0.3605039119720459},{"word":"i","start":131.605,"end":131.845,"confidence":0.9991341,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4007233679294586},{"word":"pay","start":131.845,"end":132.345,"confidence":0.9949303,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.3259086310863495},{"word":"for","start":132.645,"end":132.885,"confidence":0.98918587,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.3229745030403137},{"word":"the","start":132.885,"end":133.285,"confidence":0.99975497,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.34134382009506226},{"word":"internet","start":133.285,"end":133.785,"confidence":0.98161995,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.23271489143371585},{"word":"when","start":133.845,"end":134.325,"confidence":0.9919248,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.3764016032218933},{"word":"i'm","start":134.325,"end":134.485,"confidence":0.99929595,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.38949108123779297},{"word":"not","start":134.485,"end":134.725,"confidence":0.9998373,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3100641667842865},{"word":"even","start":134.725,"end":135.045,"confidence":0.99934894,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.1964603215456009},{"word":"enjoying","start":135.045,"end":135.545,"confidence":0.80529517,"punctuated_word":"enjoying?","sentiment":"neutral","sentiment_score":-0.12372034788131714},{"word":"yeah","start":135.845,"end":136.345,"confidence":0.958714,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09200917929410934},{"word":"that's","start":137.525,"end":137.91,"confidence":0.7920699,"punctuated_word":"That's,","sentiment":"neutral","sentiment_score":-0.16182991862297058},{"word":"yeah","start":138.31,"end":138.55,"confidence":0.98967254,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.09375426918268204},{"word":"that's","start":138.55,"end":138.95,"confidence":0.9712372,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2390666306018829},{"word":"i","start":138.95,"end":139.11,"confidence":0.647079,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27577048540115356},{"word":"know","start":139.11,"end":139.43001,"confidence":0.8345226,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.2902206480503082},{"word":"like","start":139.43001,"end":139.75,"confidence":0.97279835,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.22605332732200625},{"word":"you","start":139.75,"end":139.99,"confidence":0.9983833,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2807465195655823},{"word":"guys","start":139.99,"end":140.23001,"confidence":0.99952006,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.2723899781703949},{"word":"can","start":140.23001,"end":140.47,"confidence":0.9990513,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.24467644095420835},{"word":"fix","start":140.47,"end":140.87001,"confidence":0.9073483,"punctuated_word":"fix,","sentiment":"neutral","sentiment_score":-0.21564432978630063},{"word":"but","start":140.87001,"end":141.19,"confidence":0.97572017,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.3269951343536377},{"word":"like","start":141.19,"end":141.67,"confidence":0.9995868,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.441542387008667},{"word":"this","start":141.67,"end":141.91,"confidence":0.9993781,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.636545717716217},{"word":"is","start":141.91,"end":142.07,"confidence":0.99802125,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6238741874694824},{"word":"not","start":142.07,"end":142.39,"confidence":0.9991036,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5780156254768372},{"word":"nice","start":142.39,"end":142.87001,"confidence":0.9874533,"punctuated_word":"nice.","sentiment":"neutral","sentiment_score":-0.30457788705825806},{"word":"right","start":142.87001,"end":143.37001,"confidence":0.98996454,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.042169466614723206},{"word":"yeah","start":143.91,"end":144.41,"confidence":0.93337655,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06637127697467804},{"word":"yeah","start":151.43001,"end":151.93001,"confidence":0.90174955,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02936309576034546},{"word":"but","start":162.335,"end":162.57501,"confidence":0.94818074,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06717483699321747},{"word":"the","start":162.57501,"end":162.735,"confidence":0.99202806,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15471404790878296},{"word":"problem","start":162.735,"end":163.21501,"confidence":0.99767727,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.20566238462924957},{"word":"was","start":163.21501,"end":163.455,"confidence":0.86809784,"punctuated_word":"was,","sentiment":"negative","sentiment_score":-0.36231422424316406},{"word":"like","start":163.455,"end":163.77501,"confidence":0.97285867,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.33844488859176636},{"word":"from","start":163.77501,"end":164.015,"confidence":0.98881406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.29176679253578186},{"word":"you","start":164.015,"end":164.255,"confidence":0.9974879,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.273693323135376},{"word":"guys","start":164.255,"end":164.755,"confidence":0.9140696,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":-0.24812959134578705},{"word":"the","start":167.455,"end":167.615,"confidence":0.44789448,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.2016853541135788},{"word":"problem","start":167.615,"end":168.115,"confidence":0.9832683,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.25267353653907776},{"word":"started","start":168.255,"end":168.755,"confidence":0.91882765,"punctuated_word":"started,","sentiment":"neutral","sentiment_score":-0.31537890434265137},{"word":"like","start":168.815,"end":169.065,"confidence":0.9286437,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.24801719188690183},{"word":"i","start":169.065,"end":169.565,"confidence":0.5326746,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22744806110858917},{"word":"think","start":169.67,"end":170.17,"confidence":0.99943596,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.19413989782333377},{"word":"it's","start":170.55,"end":170.87,"confidence":0.992975,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.27400872111320496},{"word":"almost","start":170.87,"end":171.26999,"confidence":0.999579,"punctuated_word":"almost","sentiment":"neutral","sentiment_score":-0.22116072475910187},{"word":"two","start":171.26999,"end":171.51,"confidence":0.9982975,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.25332316756248474},{"word":"months","start":171.51,"end":171.98999,"confidence":0.8902387,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.21811465919017792},{"word":"like","start":171.98999,"end":172.39,"confidence":0.9730158,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.21271483600139615},{"word":"the","start":172.39,"end":172.55,"confidence":0.9995832,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2565816640853882},{"word":"problem","start":172.55,"end":172.87,"confidence":0.99959666,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.24330675601959229},{"word":"is","start":172.87,"end":173.19,"confidence":0.940307,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.3152416944503784},{"word":"like","start":173.19,"end":173.43,"confidence":0.9956918,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.341483473777771},{"word":"the","start":173.43,"end":173.59,"confidence":0.99915624,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4368354380130768},{"word":"internet","start":173.59,"end":173.98999,"confidence":0.97613585,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4129929542541504},{"word":"is","start":173.98999,"end":174.15,"confidence":0.9994412,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.43048837780952454},{"word":"not","start":174.15,"end":174.39,"confidence":0.9995877,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.397460401058197},{"word":"working","start":174.39,"end":174.87,"confidence":0.99963665,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.3670298755168915},{"word":"when","start":174.87,"end":174.98999,"confidence":0.9742104,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.3003891408443451},{"word":"i","start":174.98999,"end":175.11,"confidence":0.9990281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2739182412624359},{"word":"was","start":175.11,"end":175.34999,"confidence":0.999228,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2784498929977417},{"word":"here","start":175.34999,"end":175.84999,"confidence":0.9906837,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.2610168755054474},{"word":"so","start":176.62999,"end":177.12999,"confidence":0.96781945,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1499696969985962},{"word":"after","start":177.26999,"end":177.59,"confidence":0.9884941,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.09523595869541168},{"word":"that","start":177.59,"end":177.98999,"confidence":0.99922395,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1274862289428711},{"word":"yeah","start":178.39,"end":178.79,"confidence":0.98169386,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.042612165212631226},{"word":"after","start":178.79,"end":179.19,"confidence":0.67414457,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.06554174423217773},{"word":"that","start":179.19,"end":179.59,"confidence":0.93225336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05635397508740425},{"word":"mhmm","start":180.06999,"end":180.56999,"confidence":0.9095948,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.018028059974312782},{"word":"no","start":251.21501,"end":251.71501,"confidence":0.6966452,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.035060275346040726},{"word":"yeah","start":258.95,"end":259.45,"confidence":0.7490444,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2344928681850433},{"word":"okay","start":269.11002,"end":269.61002,"confidence":0.93426704,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08357258886098862},{"word":"yes","start":270.31,"end":270.81,"confidence":0.77798533,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07234036922454834},{"word":"mhmm","start":281.335,"end":281.835,"confidence":0.96936256,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11291708052158356},{"word":"yes","start":295.43,"end":295.93,"confidence":0.7496147,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.08096142113208771},{"word":"yeah","start":306.835,"end":307.07498,"confidence":0.984626,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08526508510112762},{"word":"it's","start":307.07498,"end":307.57498,"confidence":0.991451,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.15796931087970734},{"word":"it's","start":307.715,"end":308.03497,"confidence":0.97154975,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.20975534617900848},{"word":"good","start":308.03497,"end":308.35498,"confidence":0.78568983,"punctuated_word":"good,","sentiment":"neutral","sentiment_score":0.230565145611763},{"word":"like","start":308.35498,"end":308.675,"confidence":0.98362124,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.25987496972084045},{"word":"if","start":308.675,"end":308.91498,"confidence":0.99905163,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2859899699687958},{"word":"you","start":308.91498,"end":309.155,"confidence":0.99901724,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24244949221611023},{"word":"guys","start":309.155,"end":309.31497,"confidence":0.99757856,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.24253979325294495},{"word":"can","start":309.31497,"end":309.81497,"confidence":0.99700564,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16557268798351288},{"word":"call","start":310.115,"end":310.615,"confidence":0.98451966,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.13462109863758087},{"word":"like","start":310.675,"end":310.995,"confidence":0.9977424,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.13158847391605377},{"word":"around","start":310.995,"end":311.495,"confidence":0.87475085,"punctuated_word":"around,","sentiment":"neutral","sentiment_score":0.03684523329138756},{"word":"i","start":313.155,"end":313.31497,"confidence":0.89377946,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03319401293992996},{"word":"guess","start":313.31497,"end":313.74,"confidence":0.9435158,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.06219308823347092},{"word":"either","start":315.5,"end":315.9,"confidence":0.9793737,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.09419511258602142},{"word":"in","start":315.9,"end":316.4,"confidence":0.9855377,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09456658363342284},{"word":"a","start":317.41998,"end":317.74,"confidence":0.66836816,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09786241501569748},{"word":"twenty","start":317.74,"end":318.06,"confidence":0.9602854,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.08309811353683472},{"word":"minute","start":318.06,"end":318.56,"confidence":0.98230195,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.09949776530265808},{"word":"because","start":318.86,"end":319.36,"confidence":0.7498448,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.06588239967823029},{"word":"i","start":319.5,"end":319.66,"confidence":0.99659413,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04652687907218933},{"word":"am","start":319.66,"end":319.81998,"confidence":0.8918831,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.08578398823738098},{"word":"maybe","start":319.97998,"end":320.38,"confidence":0.99902964,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.05770261585712433},{"word":"i'm","start":320.38,"end":320.53998,"confidence":0.9846293,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06976687908172607},{"word":"gonna","start":320.53998,"end":320.94,"confidence":0.99861085,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.08235637843608856},{"word":"go","start":320.94,"end":321.18,"confidence":0.99924386,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.05786455422639847},{"word":"home","start":321.18,"end":321.41998,"confidence":0.99861145,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.06016787886619568},{"word":"quickly","start":321.41998,"end":321.91998,"confidence":0.99984527,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":0.12917518615722656},{"word":"and","start":322.46,"end":322.69998,"confidence":0.98425716,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11748643219470978},{"word":"just","start":322.69998,"end":323.02,"confidence":0.9999019,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10037942975759506},{"word":"check","start":323.02,"end":323.34,"confidence":0.99981755,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.10367796570062636},{"word":"over","start":323.34,"end":323.66,"confidence":0.9884326,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.0899985060095787},{"word":"there","start":323.66,"end":324.16,"confidence":0.9926785,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.0973156988620758},{"word":"so","start":324.69998,"end":325.19998,"confidence":0.9982918,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0438125878572464},{"word":"either","start":325.25998,"end":325.75998,"confidence":0.75699985,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.05452252924442291},{"word":"someone","start":326.3,"end":326.69998,"confidence":0.9573158,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.029878724366426468},{"word":"call","start":326.69998,"end":326.94,"confidence":0.67093354,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03016674891114235},{"word":"me","start":326.94,"end":327.18,"confidence":0.9996636,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03629042208194733},{"word":"in","start":327.18,"end":327.34,"confidence":0.9993425,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02623772993683815},{"word":"a","start":327.34,"end":327.5,"confidence":0.9801098,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03475251421332359},{"word":"twenty","start":327.5,"end":327.9,"confidence":0.9981615,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.02349971234798431},{"word":"to","start":327.9,"end":328.4,"confidence":0.9430238,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.010136090219020844},{"word":"half","start":328.685,"end":328.92502,"confidence":0.99910873,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.01859087496995926},{"word":"an","start":328.92502,"end":329.08502,"confidence":0.99916816,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.022369153797626495},{"word":"hour","start":329.08502,"end":329.325,"confidence":0.99981076,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.011274583637714386},{"word":"twenty","start":329.48502,"end":329.80502,"confidence":0.99957913,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.024171359837055206},{"word":"minute","start":329.80502,"end":330.045,"confidence":0.62105983,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.022492095828056335},{"word":"to","start":330.045,"end":330.20502,"confidence":0.9983683,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008648104965686798},{"word":"half","start":330.20502,"end":330.36502,"confidence":0.9979354,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.013718642294406893},{"word":"an","start":330.36502,"end":330.52502,"confidence":0.99890065,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.004567153751850128},{"word":"hour","start":330.52502,"end":331.02502,"confidence":0.9997008,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.006741907447576523},{"word":"or","start":331.325,"end":331.825,"confidence":0.77326125,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0009988509118556976},{"word":"after","start":334.605,"end":335.08502,"confidence":0.9040704,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.005194511264562607},{"word":"08:00","start":335.08502,"end":335.825,"confidence":0.9934478,"punctuated_word":"08:00.","sentiment":"neutral","sentiment_score":-0.012287674471735954},{"word":"yes","start":339.08502,"end":339.58502,"confidence":0.97417295,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.023283641785383224},{"word":"yes","start":347.30002,"end":347.80002,"confidence":0.8701681,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.007876085117459297},{"word":"yep","start":367.095,"end":367.595,"confidence":0.87518793,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.004496349021792412},{"word":"yep","start":368.935,"end":369.435,"confidence":0.8381493,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.002903729677200318},{"word":"just","start":373.9,"end":374.22,"confidence":0.9865593,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.004705428145825863},{"word":"give","start":374.22,"end":374.3,"confidence":0.97912997,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.0048485687002539635},{"word":"me","start":374.3,"end":374.53998,"confidence":0.9992048,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.005904055200517178},{"word":"a","start":374.53998,"end":374.62,"confidence":0.99831885,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005380577407777309},{"word":"second","start":374.62,"end":375.12,"confidence":0.9988383,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.009546764194965364},{"word":"0403","start":380.37997,"end":382.71997,"confidence":0.99437606,"punctuated_word":"0403","sentiment":"neutral","sentiment_score":0.009997532702982426},{"word":"seven","start":386.235,"end":386.715,"confidence":0.9976521,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.002101647667586803},{"word":"six","start":386.715,"end":386.955,"confidence":0.9982881,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.002158699557185173},{"word":"three","start":386.955,"end":387.455,"confidence":0.9374298,"punctuated_word":"three.","sentiment":"neutral","sentiment_score":0.004345283377915621},{"word":"so","start":391.275,"end":391.755,"confidence":0.74601054,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0031592482700943947},{"word":"i","start":391.755,"end":391.835,"confidence":0.9716931,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0006020013242959976},{"word":"have","start":391.835,"end":392.07498,"confidence":0.9700421,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0002454044297337532},{"word":"two","start":392.07498,"end":392.555,"confidence":0.5722448,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.0004990296438336372},{"word":"text","start":392.555,"end":392.955,"confidence":0.97831684,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.005478181876242161},{"word":"message","start":392.955,"end":393.455,"confidence":0.68151045,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.0008353795856237411},{"word":"on","start":393.51498,"end":393.755,"confidence":0.99305385,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0019128965213894844},{"word":"this","start":393.755,"end":394.07498,"confidence":0.99895644,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.001762288622558117},{"word":"number","start":394.07498,"end":394.555,"confidence":0.8562203,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.00516041275113821},{"word":"or","start":394.555,"end":394.79498,"confidence":0.88251036,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.015550239011645315},{"word":"mhmm","start":400.47,"end":400.97,"confidence":0.9129626,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.006870363373309374},{"word":"okay","start":407.35,"end":407.85,"confidence":0.74612904,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01075984351336956},{"word":"yeah","start":411.75,"end":412.25,"confidence":0.7543744,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0166323259472847},{"word":"yeah","start":414.31,"end":414.81,"confidence":0.9208962,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022596009075641632},{"word":"sure","start":414.87,"end":415.37,"confidence":0.9329956,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04618772119283676},{"word":"no","start":415.43,"end":415.67,"confidence":0.9504009,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11515223234891891},{"word":"worries","start":415.67,"end":416.17,"confidence":0.99838173,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.12010502815246582},{"word":"thank","start":417.48502,"end":417.98502,"confidence":0.82677305,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5188499689102173},{"word":"you","start":420.685,"end":421.08502,"confidence":0.99935144,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14500831067562103},{"word":"yeah","start":421.08502,"end":421.405,"confidence":0.9622966,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.028706081211566925},{"word":"because","start":421.405,"end":421.805,"confidence":0.99547476,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.03740184009075165},{"word":"i","start":421.805,"end":421.965,"confidence":0.9981468,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09908801317214966},{"word":"was","start":421.965,"end":422.20502,"confidence":0.99944025,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07937565445899963},{"word":"not","start":422.20502,"end":422.445,"confidence":0.99945503,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06451438367366791},{"word":"aware","start":422.445,"end":422.845,"confidence":0.99813557,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.1371377557516098},{"word":"that","start":422.845,"end":423.345,"confidence":0.9976514,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1253581941127777},{"word":"they","start":423.405,"end":423.565,"confidence":0.98842365,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.11715520173311234},{"word":"were","start":423.565,"end":423.805,"confidence":0.973229,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.1526888906955719},{"word":"suffering","start":423.805,"end":424.285,"confidence":0.9857641,"punctuated_word":"suffering","sentiment":"neutral","sentiment_score":-0.1920863837003708},{"word":"with","start":424.285,"end":424.525,"confidence":0.9610664,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1727074831724167},{"word":"internet","start":424.525,"end":425.025,"confidence":0.5376718,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.1447611153125763},{"word":"and","start":425.08502,"end":425.325,"confidence":0.99874485,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09816988557577132},{"word":"they","start":425.325,"end":425.48502,"confidence":0.99226356,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.11126025766134262},{"word":"were","start":425.48502,"end":425.725,"confidence":0.46011624,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.12554693222045898},{"word":"keep","start":425.725,"end":425.965,"confidence":0.9335498,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.10798925906419754},{"word":"calling","start":425.965,"end":426.465,"confidence":0.8547398,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.09485356509685516},{"word":"their","start":427.245,"end":427.565,"confidence":0.84515756,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.04613237828016281},{"word":"own","start":427.565,"end":427.965,"confidence":0.98468506,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.1026417389512062},{"word":"phone","start":427.965,"end":428.465,"confidence":0.97206414,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.06392168998718262},{"word":"no","start":430.05002,"end":430.45,"confidence":0.9924117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17163071036338806},{"word":"they","start":430.45,"end":430.69,"confidence":0.9655407,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.20901602506637573},{"word":"don't","start":430.69,"end":430.85,"confidence":0.8753432,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.21901220083236697},{"word":"wanna","start":430.85,"end":431.17,"confidence":0.93577427,"punctuated_word":"wanna","sentiment":"negative","sentiment_score":-0.33612585067749023},{"word":"disturb","start":431.17,"end":431.49002,"confidence":0.99343103,"punctuated_word":"disturb","sentiment":"negative","sentiment_score":-0.3427058160305023},{"word":"me","start":431.49002,"end":431.99002,"confidence":0.9997156,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.33330094814300537},{"word":"because","start":432.29,"end":432.53,"confidence":0.70836353,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.21842359006404877},{"word":"i","start":432.53,"end":432.69,"confidence":0.97550344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24814322590827945},{"word":"was","start":432.69,"end":432.93,"confidence":0.98595065,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.24914680421352384},{"word":"in","start":432.93,"end":433.09,"confidence":0.6994623,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.23197180032730105},{"word":"overseas","start":433.09,"end":433.59,"confidence":0.7328502,"punctuated_word":"overseas,","sentiment":"neutral","sentiment_score":-0.2202797532081604},{"word":"and","start":433.73,"end":433.97,"confidence":0.9990018,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1415454000234604},{"word":"then","start":433.97,"end":434.47,"confidence":0.994997,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.11009332537651062},{"word":"i","start":434.53,"end":434.69,"confidence":0.9579014,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19048377871513367},{"word":"was","start":434.69,"end":434.93,"confidence":0.94232976,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.21235455572605133},{"word":"they","start":435.41,"end":435.81,"confidence":0.9954755,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2850740849971771},{"word":"they","start":435.81,"end":436.13,"confidence":0.9977428,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.3254396319389343},{"word":"disturbed","start":436.13,"end":436.53,"confidence":0.6132109,"punctuated_word":"disturbed","sentiment":"neutral","sentiment_score":-0.3283161520957947},{"word":"me","start":436.53,"end":436.69,"confidence":0.9986994,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.4177919924259186},{"word":"for","start":436.69,"end":437.01,"confidence":0.99779594,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.30225738883018494},{"word":"first","start":437.01,"end":437.33002,"confidence":0.81550324,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.32593807578086853},{"word":"few","start":437.33002,"end":437.65,"confidence":0.9937406,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.33324241638183594},{"word":"days","start":437.65,"end":437.89,"confidence":0.91102684,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.26671624183654785},{"word":"and","start":437.89,"end":438.13,"confidence":0.99917966,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.232706680893898},{"word":"they","start":438.13,"end":438.21,"confidence":0.78314257,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2634660601615906},{"word":"were","start":438.21,"end":438.45,"confidence":0.59639347,"punctuated_word":"were,","sentiment":"neutral","sentiment_score":-0.285969614982605},{"word":"like","start":438.45,"end":438.77002,"confidence":0.99886024,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.27988213300704956},{"word":"messaging","start":438.77002,"end":439.27002,"confidence":0.73083353,"punctuated_word":"messaging,","sentiment":"neutral","sentiment_score":-0.32874834537506104},{"word":"then","start":439.41,"end":439.57,"confidence":0.60241586,"punctuated_word":"then","sentiment":"negative","sentiment_score":-0.34025418758392334},{"word":"that","start":439.57,"end":439.81,"confidence":0.7544528,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.357439249753952},{"word":"is","start":439.81,"end":439.97,"confidence":0.93702555,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3927525877952576},{"word":"not","start":439.97,"end":440.21,"confidence":0.9996886,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4233223795890808},{"word":"working","start":440.21,"end":440.71,"confidence":0.9905577,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.364233672618866},{"word":"and","start":441.01,"end":441.17,"confidence":0.9986578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.20501738786697388},{"word":"i","start":441.17,"end":441.33002,"confidence":0.9996562,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2355901002883911},{"word":"was","start":441.33002,"end":441.49,"confidence":0.99996316,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.22957493364810944},{"word":"like","start":441.49,"end":441.81,"confidence":0.7895736,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2277006059885025},{"word":"maybe","start":441.81,"end":442.21,"confidence":0.9983656,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.26797670125961304},{"word":"the","start":442.21,"end":442.37,"confidence":0.9899042,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3146217465400696},{"word":"modem","start":442.37,"end":442.85,"confidence":0.8205215,"punctuated_word":"modem","sentiment":"negative","sentiment_score":-0.341300904750824},{"word":"issue","start":442.85,"end":443.25,"confidence":0.90508664,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.3112389147281647},{"word":"you","start":443.25,"end":443.41,"confidence":0.99847335,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.326153039932251},{"word":"just","start":443.41,"end":443.81,"confidence":0.72092813,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.30924278497695923},{"word":"do","start":443.81,"end":444.05002,"confidence":0.9980438,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.3130073547363281},{"word":"this","start":444.05002,"end":444.55002,"confidence":0.62792665,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.2812901735305786},{"word":"and","start":444.98502,"end":445.14502,"confidence":0.52672666,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.20088116824626925},{"word":"then","start":445.14502,"end":445.225,"confidence":0.9976597,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1880263090133667},{"word":"i","start":445.225,"end":445.30502,"confidence":0.9877687,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2027176022529602},{"word":"received","start":445.30502,"end":445.785,"confidence":0.9640098,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.2335534989833832},{"word":"the","start":445.785,"end":446.02502,"confidence":0.9893668,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22466227412223816},{"word":"email","start":446.02502,"end":446.42502,"confidence":0.9996705,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.22358311712741852},{"word":"that","start":446.42502,"end":446.74503,"confidence":0.9989122,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22577299177646637},{"word":"this","start":446.74503,"end":446.98502,"confidence":0.999268,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.20955216884613037},{"word":"is","start":446.98502,"end":447.14502,"confidence":0.99863607,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.19918891787528992},{"word":"happening","start":447.14502,"end":447.64502,"confidence":0.99989355,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.17399150133132937},{"word":"for","start":448.345,"end":448.505,"confidence":0.6116901,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1841508001089096},{"word":"the","start":448.505,"end":448.74503,"confidence":0.9976496,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2174857407808304},{"word":"internet","start":448.74503,"end":449.24503,"confidence":0.85354614,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.22909635305404663},{"word":"but","start":449.70502,"end":450.02502,"confidence":0.9994941,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1586132049560547},{"word":"i","start":450.02502,"end":450.185,"confidence":0.99965703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21862564980983737},{"word":"was","start":450.185,"end":450.345,"confidence":0.99982125,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1926649808883667},{"word":"thinking","start":450.345,"end":450.74503,"confidence":0.7895335,"punctuated_word":"thinking,","sentiment":"neutral","sentiment_score":-0.20789124071598053},{"word":"like","start":450.74503,"end":450.98502,"confidence":0.9918764,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2157650589942932},{"word":"it's","start":450.98502,"end":451.225,"confidence":0.97157955,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.25610440969467163},{"word":"maybe","start":451.225,"end":451.625,"confidence":0.97145826,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.26870378851890564},{"word":"fixed","start":451.625,"end":452.125,"confidence":0.9967415,"punctuated_word":"fixed.","sentiment":"neutral","sentiment_score":-0.25572073459625244},{"word":"i","start":452.345,"end":452.505,"confidence":0.9764698,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24921000003814697},{"word":"was","start":452.505,"end":452.665,"confidence":0.998099,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.22304214537143707},{"word":"not","start":452.665,"end":452.905,"confidence":0.9985329,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19468596577644348},{"word":"aware","start":452.905,"end":453.225,"confidence":0.9542636,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.19209183752536776},{"word":"about","start":453.225,"end":453.46503,"confidence":0.9986696,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.2404908984899521},{"word":"it","start":453.46503,"end":453.96503,"confidence":0.99920464,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.2309589982032776},{"word":"yes","start":463.52,"end":464.02,"confidence":0.8510411,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.019327349960803986},{"word":"okay","start":467.84,"end":468.34,"confidence":0.72941434,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10201570391654968},{"word":"yeah","start":473.725,"end":473.885,"confidence":0.78896594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0409758985042572},{"word":"we'll","start":473.885,"end":474.285,"confidence":0.9093118,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.057383760809898376},{"word":"see","start":474.285,"end":474.76498,"confidence":0.9989624,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06863096356391907},{"word":"what","start":474.76498,"end":475.005,"confidence":0.9924198,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.04891183972358704},{"word":"we","start":475.005,"end":475.165,"confidence":0.9992636,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04791310429573059},{"word":"can","start":475.165,"end":475.485,"confidence":0.9996741,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04553345590829849},{"word":"do","start":475.485,"end":475.805,"confidence":0.99781775,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.06308314204216003},{"word":"no","start":475.805,"end":476.04498,"confidence":0.9110433,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.04635141417384147},{"word":"worries","start":476.04498,"end":476.54498,"confidence":0.99919456,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.008578579872846603},{"word":"thank","start":477.165,"end":477.665,"confidence":0.94133836,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8065561056137085},{"word":"you","start":479.165,"end":479.405,"confidence":0.99904907,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4295309782028198},{"word":"thanks","start":479.405,"end":479.905,"confidence":0.78581905,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.7362918853759766},{"word":"you","start":481.085,"end":481.405,"confidence":0.8165084,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.4945812225341797},{"word":"too","start":481.405,"end":481.725,"confidence":0.9978038,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.4430674910545349},{"word":"bye","start":481.725,"end":482.225,"confidence":0.9966972,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2330888956785202}],"paragraphs":{"transcript":"\nHi. Actually, I was in overseas, but I left my parents behind at my apartment. And I just find out, I came yesterday, that Internet is not working for one month. Yeah. Sure.\n\nMhmm. Niru Sharma. Yes. No worries. But, like, they they send me a email, and then they said, like, do the modem unplugged and all that thing.\n\nAnd I send the message to my parents, and they did, like, disconnect the modem. They disconnect everything for one day, two day, and then reconnect, but it's still same. They were telling me, like, every single day, they're fine. They're doing, like, a reconnected, but it's nothing happening. I am here, actually.\n\nI'm I'm here, but I am not near to the modem right now. Yes. That's a separate thing, but I'm not happy to pay for because this is happening from last two months, and I really wanted a credit as well because why should I pay for the Internet when I'm not even enjoying? Yeah. That's, yeah, that's I know, like, you guys can fix, but, like, this is not nice.\n\nRight? Yeah. Yeah. But the problem was, like, from you guys. The problem started, like, I think it's almost two months.\n\nLike, the problem is, like, the Internet is not working when I was here. So after that yeah. After that mhmm. No. Yeah.\n\nOkay. Yes. Mhmm. Yes. Yeah.\n\nIt's it's good, like, if you guys can call, like, around, I guess, either in a twenty minute because I am maybe I'm gonna go home quickly and just check over there. So either someone call me in a twenty to half an hour twenty minute to half an hour or after 08:00. Yes. Yes. Yep.\n\nYep. Just give me a second. 0403 seven six three. So I have two text message on this number? Or Mhmm.\n\nOkay. Yeah. Yeah. Sure. No worries.\n\nThank you. Yeah. Because I was not aware that they were suffering with Internet, and they were keep calling their own phone. No. They don't wanna disturb me because I was in overseas, and then I was they they disturbed me for first few days, and they were, like, messaging, then that is not working.\n\nAnd I was like, maybe the modem issue, you just do this. And then I received the email that this is happening for the Internet, but I was thinking, like, it's maybe fixed. I was not aware about it. Yes. Okay.\n\nYeah. We'll see what we can do. No worries. Thank you. Thanks.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":-0.03818750753998757},{"text":"Actually, I was in overseas, but I left my parents behind at my apartment.","start":5.2,"end":11.94,"sentiment":"neutral","sentiment_score":-0.18152770027518272},{"text":"And I just find out, I came yesterday, that Internet is not working for one month.","start":12.16,"end":17.555,"sentiment":"negative","sentiment_score":-0.4123484678566456},{"text":"Yeah.","start":25.375,"end":25.695,"sentiment":"neutral","sentiment_score":0.04120700806379318},{"text":"Sure.","start":25.695,"end":26.195,"sentiment":"neutral","sentiment_score":0.07346756756305695}],"sentiment":"neutral","sentiment_score":-0.2746204915597583,"num_words":33,"start":4.64,"end":26.195},{"sentences":[{"text":"Mhmm.","start":33.25,"end":33.41,"sentiment":"neutral","sentiment_score":0.012871254235506058},{"text":"Niru Sharma.","start":33.41,"end":34.39,"sentiment":"neutral","sentiment_score":0.026180915534496307},{"text":"Yes.","start":38.93,"end":39.345,"sentiment":"neutral","sentiment_score":0.10484839975833891},{"text":"No worries.","start":43.425003,"end":44.245003,"sentiment":"neutral","sentiment_score":0.014019901864230633},{"text":"But, like, they they send me a email, and then they said, like, do the modem unplugged and all that thing.","start":61.949997,"end":70.945,"sentiment":"neutral","sentiment_score":-0.2017598929149764}],"sentiment":"neutral","sentiment_score":-0.14958653564530391,"num_words":27,"start":33.25,"end":70.945},{"sentences":[{"text":"And I send the message to my parents, and they did, like, disconnect the modem.","start":71.165,"end":77.745,"sentiment":"neutral","sentiment_score":-0.2299511969089508},{"text":"They disconnect everything for one day, two day, and then reconnect, but it's still same.","start":77.805,"end":83.39,"sentiment":"neutral","sentiment_score":-0.2717262377341588},{"text":"They were telling me, like, every single day, they're fine.","start":83.39,"end":86.37,"sentiment":"neutral","sentiment_score":-0.24666870385408401},{"text":"They're doing, like, a reconnected, but it's nothing happening.","start":86.83,"end":91.57,"sentiment":"neutral","sentiment_score":-0.2543865558173921},{"text":"I am here, actually.","start":97.454994,"end":98.915,"sentiment":"neutral","sentiment_score":-0.11157544702291489}],"sentiment":"neutral","sentiment_score":-0.240143949974258,"num_words":53,"start":71.165,"end":98.915},{"sentences":[{"text":"I'm I'm here, but I am not near to the modem right now.","start":99.454994,"end":105.235,"sentiment":"neutral","sentiment_score":-0.22854121487874252},{"text":"Yes.","start":107.695,"end":108.15,"sentiment":"neutral","sentiment_score":0.08330971002578735},{"text":"That's a separate thing, but I'm not happy to pay for because this is happening from last two months, and I really wanted a credit as well because why should I pay for the Internet when I'm not even enjoying?","start":122.965004,"end":135.545,"sentiment":"neutral","sentiment_score":-0.3310189303010702},{"text":"Yeah.","start":135.845,"end":136.345,"sentiment":"neutral","sentiment_score":-0.09200917929410934},{"text":"That's, yeah, that's I know, like, you guys can fix, but, like, this is not nice.","start":137.525,"end":142.87001,"sentiment":"neutral","sentiment_score":-0.3257314679212868}],"sentiment":"neutral","sentiment_score":-0.30186191495035736,"num_words":71,"start":99.454994,"end":142.87001},{"sentences":[{"text":"Right?","start":142.87001,"end":143.37001,"sentiment":"neutral","sentiment_score":-0.042169466614723206},{"text":"Yeah.","start":143.91,"end":144.41,"sentiment":"neutral","sentiment_score":-0.06637127697467804},{"text":"Yeah.","start":151.43001,"end":151.93001,"sentiment":"neutral","sentiment_score":-0.02936309576034546},{"text":"But the problem was, like, from you guys.","start":162.335,"end":164.755,"sentiment":"neutral","sentiment_score":-0.24273751117289066},{"text":"The problem started, like, I think it's almost two months.","start":167.455,"end":171.98999,"sentiment":"neutral","sentiment_score":-0.2405950218439102}],"sentiment":"neutral","sentiment_score":-0.21360734034152257,"num_words":21,"start":142.87001,"end":171.98999},{"sentences":[{"text":"Like, the problem is, like, the Internet is not working when I was here.","start":171.98999,"end":175.84999,"sentiment":"neutral","sentiment_score":-0.32342211582830976},{"text":"So after that yeah.","start":176.62999,"end":178.79,"sentiment":"neutral","sentiment_score":-0.10382601246237755},{"text":"After that mhmm.","start":178.79,"end":180.56999,"sentiment":"neutral","sentiment_score":-0.04664125976463159},{"text":"No.","start":251.21501,"end":251.71501,"sentiment":"neutral","sentiment_score":0.035060275346040726},{"text":"Yeah.","start":258.95,"end":259.45,"sentiment":"neutral","sentiment_score":0.2344928681850433}],"sentiment":"neutral","sentiment_score":-0.20928627422646337,"num_words":23,"start":171.98999,"end":259.45},{"sentences":[{"text":"Okay.","start":269.11002,"end":269.61002,"sentiment":"neutral","sentiment_score":0.08357258886098862},{"text":"Yes.","start":270.31,"end":270.81,"sentiment":"neutral","sentiment_score":0.07234036922454834},{"text":"Mhmm.","start":281.335,"end":281.835,"sentiment":"neutral","sentiment_score":-0.11291708052158356},{"text":"Yes.","start":295.43,"end":295.93,"sentiment":"neutral","sentiment_score":-0.08096142113208771},{"text":"Yeah.","start":306.835,"end":307.07498,"sentiment":"neutral","sentiment_score":0.08526508510112762}],"sentiment":"neutral","sentiment_score":0.009459908306598663,"num_words":5,"start":269.11002,"end":307.07498},{"sentences":[{"text":"It's it's good, like, if you guys can call, like, around, I guess, either in a twenty minute because I am maybe I'm gonna go home quickly and just check over there.","start":307.07498,"end":324.16,"sentiment":"neutral","sentiment_score":0.11957698140759021},{"text":"So either someone call me in a twenty to half an hour twenty minute to half an hour or after 08:00.","start":324.69998,"end":335.825,"sentiment":"neutral","sentiment_score":0.01687311407710825},{"text":"Yes.","start":339.08502,"end":339.58502,"sentiment":"neutral","sentiment_score":0.023283641785383224},{"text":"Yes.","start":347.30002,"end":347.80002,"sentiment":"neutral","sentiment_score":-0.007876085117459297},{"text":"Yep.","start":367.095,"end":367.595,"sentiment":"neutral","sentiment_score":0.004496349021792412}],"sentiment":"neutral","sentiment_score":0.07501254832771208,"num_words":56,"start":307.07498,"end":367.595},{"sentences":[{"text":"Yep.","start":368.935,"end":369.435,"sentiment":"neutral","sentiment_score":0.002903729677200318},{"text":"Just give me a second.","start":373.9,"end":375.12,"sentiment":"neutral","sentiment_score":0.006077078729867935},{"text":"0403 seven six three.","start":380.37997,"end":387.455,"sentiment":"neutral","sentiment_score":0.004650790826417506},{"text":"So I have two text message on this number?","start":391.275,"end":394.555,"sentiment":"neutral","sentiment_score":0.0019982315392957795},{"text":"Or Mhmm.","start":394.555,"end":400.97,"sentiment":"neutral","sentiment_score":0.004339937819167971}],"sentiment":"neutral","sentiment_score":0.0037407736249622844,"num_words":21,"start":368.935,"end":400.97},{"sentences":[{"text":"Okay.","start":407.35,"end":407.85,"sentiment":"neutral","sentiment_score":0.01075984351336956},{"text":"Yeah.","start":411.75,"end":412.25,"sentiment":"neutral","sentiment_score":0.0166323259472847},{"text":"Yeah.","start":414.31,"end":414.81,"sentiment":"neutral","sentiment_score":0.022596009075641632},{"text":"Sure.","start":414.87,"end":415.37,"sentiment":"neutral","sentiment_score":0.04618772119283676},{"text":"No worries.","start":415.43,"end":416.17,"sentiment":"neutral","sentiment_score":0.11762863025069237}],"sentiment":"neutral","sentiment_score":0.05523886003841957,"num_words":6,"start":407.35,"end":416.17},{"sentences":[{"text":"Thank you.","start":417.48502,"end":421.08502,"sentiment":"neutral","sentiment_score":0.33192913979291916},{"text":"Yeah.","start":421.08502,"end":421.405,"sentiment":"neutral","sentiment_score":0.028706081211566925},{"text":"Because I was not aware that they were suffering with Internet, and they were keep calling their own phone.","start":421.405,"end":428.465,"sentiment":"neutral","sentiment_score":-0.1090942433005885},{"text":"No.","start":430.05002,"end":430.45,"sentiment":"neutral","sentiment_score":-0.17163071036338806},{"text":"They don't wanna disturb me because I was in overseas, and then I was they they disturbed me for first few days, and they were, like, messaging, then that is not working.","start":430.45,"end":440.71,"sentiment":"neutral","sentiment_score":-0.2848798115737736}],"sentiment":"neutral","sentiment_score":-0.19396383532068945,"num_words":55,"start":417.48502,"end":440.71},{"sentences":[{"text":"And I was like, maybe the modem issue, you just do this.","start":441.01,"end":444.55002,"sentiment":"neutral","sentiment_score":-0.2802262206872304},{"text":"And then I received the email that this is happening for the Internet, but I was thinking, like, it's maybe fixed.","start":444.98502,"end":452.125,"sentiment":"neutral","sentiment_score":-0.2136548338901429},{"text":"I was not aware about it.","start":452.345,"end":453.96503,"sentiment":"neutral","sentiment_score":-0.22174664090077081},{"text":"Yes.","start":463.52,"end":464.02,"sentiment":"neutral","sentiment_score":-0.019327349960803986},{"text":"Okay.","start":467.84,"end":468.34,"sentiment":"neutral","sentiment_score":-0.10201570391654968}],"sentiment":"neutral","sentiment_score":-0.22686070876150596,"num_words":41,"start":441.01,"end":468.34},{"sentences":[{"text":"Yeah.","start":473.725,"end":473.885,"sentiment":"neutral","sentiment_score":0.0409758985042572},{"text":"We'll see what we can do.","start":473.885,"end":475.805,"sentiment":"neutral","sentiment_score":0.0552427110572656},{"text":"No worries.","start":475.805,"end":476.54498,"sentiment":"neutral","sentiment_score":0.027464997023344036},{"text":"Thank you.","start":477.165,"end":479.405,"sentiment":"positive","sentiment_score":0.6180435419082642},{"text":"Thanks.","start":479.405,"end":479.905,"sentiment":"positive","sentiment_score":0.7362918853759766}],"sentiment":"neutral","sentiment_score":0.199978427340587,"num_words":12,"start":473.725,"end":479.905},{"sentences":[{"text":"You too.","start":481.085,"end":481.725,"sentiment":"positive","sentiment_score":0.4688243567943573},{"text":"Bye.","start":481.725,"end":482.225,"sentiment":"neutral","sentiment_score":0.2330888956785202}],"sentiment":"positive","sentiment_score":0.39024586975574493,"num_words":3,"start":481.085,"end":482.225}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey. This is Erica accounts. How may I help you today?\n\nChannel 1: Hi. Actually, I was in overseas, but I left my parents behind at my apartment. And I just find out, I came yesterday, that Internet is not working for one month.\n\nChannel 0: Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account. In that way, I can\n\nChannel 1: Yeah.\n\nChannel 0: endorse\n\nChannel 1: Sure.\n\nChannel 0: you or endorse the account to our technical department. What is the full name, please?\n\nChannel 1: Mhmm. Niru Sharma.\n\nChannel 0: Thank you. So I'm speaking to miss Neeru Sharma.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. Nice to have you on the line. Alright. Just one moment\n\nChannel 1: No worries.\n\nChannel 0: here. I believe your account is one of the showing offline, and then our technical rep is trying to reach through over a month to check what seems to be the problem, but we're not getting\n\nChannel 1: But,\n\nChannel 0: any\n\nChannel 1: like,\n\nChannel 0: response.\n\nChannel 1: they they send me a email, and\n\nChannel 0: Mhmm.\n\nChannel 1: then they said, like, do the modem unplugged and all that thing. And I send the message to my parents, and they did, like, disconnect the modem. They disconnect everything for one day, two day, and then reconnect, but it's still same. They were telling me, like, every single day, they're fine. They're doing, like, a reconnected, but it's nothing happening.\n\nChannel 0: Okay. So, neither currently, you're still overseas or you\n\nChannel 1: I am\n\nChannel 0: you're not\n\nChannel 1: here, actually. I'm I'm here, but I am not near to the modem right now.\n\nChannel 0: oh, okay. So\n\nChannel 1: Yes.\n\nChannel 0: what's the best time to call you? In that way, I can endorse your concern to our technical team. In that way, they could fix your connection and your services will be back up and running.\n\nChannel 1: That's a separate thing, but I'm not happy to pay for because this is happening from last two months, and I really wanted a credit as well because why should I pay for the Internet when I'm not\n\nChannel 0: Okay.\n\nChannel 1: even enjoying? Yeah.\n\nChannel 0: I understand\n\nChannel 1: That's,\n\nChannel 0: that now.\n\nChannel 1: yeah,\n\nChannel 0: So\n\nChannel 1: that's\n\nChannel 0: your\n\nChannel 1: I know, like, you guys can fix, but, like, this is not\n\nChannel 0: yeah,\n\nChannel 1: nice.\n\nChannel 0: I understand.\n\nChannel 1: Right? Yeah.\n\nChannel 0: Your connection oh, you are not connected to the service. It's showing offline. However,\n\nChannel 1: Yeah.\n\nChannel 0: your service is still up and running to the network. We did not suspend your service. We did not disconnect your service. So there might\n\nChannel 1: But\n\nChannel 0: be\n\nChannel 1: the problem\n\nChannel 0: a problem\n\nChannel 1: was, like,\n\nChannel 0: with\n\nChannel 1: from\n\nChannel 0: the\n\nChannel 1: you\n\nChannel 0: router\n\nChannel 1: guys.\n\nChannel 0: or what. That's the\n\nChannel 1: The\n\nChannel 0: reason\n\nChannel 1: problem\n\nChannel 0: we tried\n\nChannel 1: started,\n\nChannel 0: to go\n\nChannel 1: like, I think it's almost two months. Like, the problem is, like, the Internet is not working when I was here. So\n\nChannel 0: yeah. I\n\nChannel 1: after\n\nChannel 0: understand\n\nChannel 1: that\n\nChannel 0: that. So\n\nChannel 1: yeah.\n\nChannel 0: once\n\nChannel 1: After\n\nChannel 0: this has\n\nChannel 1: that\n\nChannel 0: been fixed and running,\n\nChannel 1: mhmm.\n\nChannel 0: good thing that you called in. It's been more than a month. As I've mentioned, our tech team is trying to get in hold with you because we're seeing you're offline, but your connection is up and running to the network. We're paying it to the network. Reason why we try to get on hold with you to check.\n\nThat's because that's our standard protocol here. If we see the connection is online, but it's up and running to the network, we're paying off for it. We are trying to get in touch with the customer to check and fix the issue. So here's what we need to do. I will go ahead and endorse you to our tech team to check on this.\n\nAnd then once your connection is up and running, we will go ahead and check what we can do in reference to what you are saying about the charge. Okay? But as I've mentioned, your service is up and running. It's not suspended. It's not disconnected to the network.\n\nReason why, I understand you paid for it. We also paid for the network. But that that's not an issue. We will go ahead and work things out with you in reference to this in our back account\n\nChannel 1: No.\n\nChannel 0: head. However, first thing first, your connection should be online because\n\nChannel 1: Yeah.\n\nChannel 0: it's still up and running to the network. Okay? So the best phone number to reach you is 9910. As you mentioned, you've already back to Australia.\n\nChannel 1: Okay.\n\nChannel 0: Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. And any best time to call you? However, if you're not available you know what? If you're not available during office hours, we also\n\nChannel 1: Mhmm.\n\nChannel 0: have, like, after hours who could assist you to fix the connection. Let me just provide you our after hours phone number because some of our customers are busy during office hours. They are not at\n\nChannel 1: Yes.\n\nChannel 0: home, and then they are home at night, something like that. Reason why we do have this tech support after hours. Do you have something to write on or you can type in from your phone, the phone\n\nChannel 1: Yeah. It's it's good, like, if you guys can call, like,\n\nChannel 0: number?\n\nChannel 1: around, I guess, either in a twenty minute because I am maybe I'm gonna go home quickly and just check over there. So either\n\nChannel 0: Alright.\n\nChannel 1: someone call me in a twenty to half an hour twenty minute to half an hour or after 08:00.\n\nChannel 0: After 08:00PM.\n\nChannel 1: Yes.\n\nChannel 0: Alright. So if they're not able to give you a call after thirty minutes,\n\nChannel 1: Yes.\n\nChannel 0: Please text this number because this is an after hour. So they are checking this phone number, and then when they receive this text assistance from our customer, they will response back to fix the connection even at night. They will check, investigate, something like that. 0\n\nChannel 1: Yep.\n\nChannel 0: 403\n\nChannel 1: Yep.\n\nChannel 0: 763\n\nChannel 1: Just give me a second. 0403\n\nChannel 0: Sure. 763\n\nChannel 1: seven six three.\n\nChannel 0: 744.\n\nChannel 1: So I have two text message on this number?\n\nChannel 0: Yeah.\n\nChannel 1: Or\n\nChannel 0: You can use WhatsApp. This is active through our WhatsApp platform. Just tech assistance\n\nChannel 1: Mhmm.\n\nChannel 0: or tax your tech issue, they will revert to you after hours if they're not\n\nChannel 1: Okay.\n\nChannel 0: able to call you, like, around after thirty minutes if your free\n\nChannel 1: Yeah.\n\nChannel 0: time is at nighttime. Okay?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Alright.\n\nChannel 1: No worries.\n\nChannel 0: Alright. Thank you so\n\nChannel 1: Thank\n\nChannel 0: much, Neri. And nothing to worry about this. We'll\n\nChannel 1: you.\n\nChannel 0: go ahead\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Because\n\nChannel 0: sort this\n\nChannel 1: I\n\nChannel 0: out\n\nChannel 1: was\n\nChannel 0: for\n\nChannel 1: not\n\nChannel 0: you.\n\nChannel 1: aware that they were suffering with Internet, and they were keep calling\n\nChannel 0: Yeah.\n\nChannel 1: their\n\nChannel 0: They\n\nChannel 1: own\n\nChannel 0: have\n\nChannel 1: phone.\n\nChannel 0: not told you?\n\nChannel 1: No. They don't wanna disturb me because I was in overseas, and then\n\nChannel 0: Yeah.\n\nChannel 1: I was they they disturbed me for first few days, and they were, like, messaging, then that is not working. And I was like, maybe the modem issue, you just do this. And then I received the email that this is happening for the Internet,\n\nChannel 0: Mm-mm.\n\nChannel 1: but I was thinking, like, it's maybe fixed. I was not aware about it.\n\nChannel 0: Yeah. Yeah. Good thing that you reach out today. In that way, we can sort this out because that answers our question why we're\n\nChannel 1: Yes.\n\nChannel 0: not able to get on hold with you through phone because our tech\n\nChannel 1: Okay.\n\nChannel 0: team is trying to call you as well. But anyway, we'll go ahead and fix this.\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: We'll see what we can do.\n\nChannel 0: Yes.\n\nChannel 1: No\n\nChannel 0: Yes.\n\nChannel 1: worries.\n\nChannel 0: Surely.\n\nChannel 1: Thank\n\nChannel 0: Thank you, Nero. Talk to\n\nChannel 1: you.\n\nChannel 0: you soon.\n\nChannel 1: Thanks.\n\nChannel 0: Have a good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.15301048755645752},{"text":"This is Erica accounts.","start":0.32,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.17384667322039604},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"neutral","sentiment_score":0.2456770439942678}],"sentiment":"neutral","sentiment_score":0.21113267676396805,"channel":0,"num_words":11,"start":0.16,"end":2.82},{"sentences":[{"text":"Hi.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":-0.03818750753998757},{"text":"Actually, I was in overseas, but I left my parents behind at my apartment.","start":5.2,"end":11.94,"sentiment":"neutral","sentiment_score":-0.18152770027518272},{"text":"And I just find out, I came yesterday, that Internet is not working for one month.","start":12.16,"end":17.555,"sentiment":"negative","sentiment_score":-0.4123484678566456}],"sentiment":"neutral","sentiment_score":-0.2960371224870605,"channel":1,"num_words":31,"start":4.64,"end":17.555},{"sentences":[{"text":"Oh, I'm so sorry to hear about that.","start":19.994999,"end":21.914999,"sentiment":"neutral","sentiment_score":-0.3097024653106928},{"text":"But let me just go ahead and pull out your account.","start":21.914999,"end":24.075,"sentiment":"neutral","sentiment_score":-0.03632507100701332},{"text":"In that way, I can","start":24.075,"end":25.595,"sentiment":"neutral","sentiment_score":0.014359908923506737}],"sentiment":"neutral","sentiment_score":-0.11689149828938146,"channel":0,"num_words":24,"start":19.994999,"end":25.595},{"sentences":[{"text":"Yeah.","start":25.375,"end":25.695,"sentiment":"neutral","sentiment_score":0.04120700806379318}],"sentiment":"neutral","sentiment_score":0.04120700806379318,"channel":1,"num_words":1,"start":25.375,"end":25.695},{"sentences":[{"text":"endorse","start":25.595,"end":26.075,"sentiment":"neutral","sentiment_score":0.03654363751411438}],"sentiment":"neutral","sentiment_score":0.03654363751411438,"channel":0,"num_words":1,"start":25.595,"end":26.075},{"sentences":[{"text":"Sure.","start":25.695,"end":26.195,"sentiment":"neutral","sentiment_score":0.07346756756305695}],"sentiment":"neutral","sentiment_score":0.07346756756305695,"channel":1,"num_words":1,"start":25.695,"end":26.195},{"sentences":[{"text":"you or endorse the account to our technical department.","start":26.075,"end":29.695,"sentiment":"neutral","sentiment_score":0.0672841833697425},{"text":"What is the full name, please?","start":30.27,"end":32.370003,"sentiment":"neutral","sentiment_score":0.0320869085068504}],"sentiment":"neutral","sentiment_score":0.05320527342458566,"channel":0,"num_words":15,"start":26.075,"end":32.370003},{"sentences":[{"text":"Mhmm.","start":33.25,"end":33.41,"sentiment":"neutral","sentiment_score":0.012871254235506058},{"text":"Niru Sharma.","start":33.41,"end":34.39,"sentiment":"neutral","sentiment_score":0.026180915534496307}],"sentiment":"neutral","sentiment_score":0.021744361768166225,"channel":1,"num_words":3,"start":33.25,"end":34.39},{"sentences":[{"text":"Thank you.","start":35.23,"end":35.87,"sentiment":"neutral","sentiment_score":0.26450778543949127},{"text":"So I'm speaking to miss Neeru Sharma.","start":35.87,"end":38.21,"sentiment":"neutral","sentiment_score":0.10405976857457842}],"sentiment":"neutral","sentiment_score":0.13971488343344796,"channel":0,"num_words":9,"start":35.23,"end":38.21},{"sentences":[{"text":"Yes.","start":38.93,"end":39.345,"sentiment":"neutral","sentiment_score":0.10484839975833891}],"sentiment":"neutral","sentiment_score":0.10484839975833891,"channel":1,"num_words":1,"start":38.93,"end":39.345},{"sentences":[{"text":"Okay.","start":39.95,"end":40.43,"sentiment":"neutral","sentiment_score":0.19422617554664612},{"text":"Thank you.","start":40.43,"end":40.91,"sentiment":"positive","sentiment_score":0.4465803951025009},{"text":"Nice to have you on the line.","start":40.91,"end":42.190002,"sentiment":"positive","sentiment_score":0.6180759498051235},{"text":"Alright.","start":42.190002,"end":42.67,"sentiment":"neutral","sentiment_score":0.07130166888237},{"text":"Just one moment","start":42.67,"end":43.79,"sentiment":"neutral","sentiment_score":0.02417357824742794}],"sentiment":"positive","sentiment_score":0.39698150128658327,"channel":0,"num_words":14,"start":39.95,"end":43.79},{"sentences":[{"text":"No worries.","start":43.425003,"end":44.245003,"sentiment":"neutral","sentiment_score":0.014019901864230633}],"sentiment":"neutral","sentiment_score":0.014019901864230633,"channel":1,"num_words":2,"start":43.425003,"end":44.245003},{"sentences":[{"text":"here.","start":43.79,"end":44.29,"sentiment":"neutral","sentiment_score":-0.012152260169386864},{"text":"I believe your account is one of the showing offline, and then our technical rep is trying to reach through over a month to check what seems to be the problem, but we're not getting","start":44.704998,"end":62.01,"sentiment":"neutral","sentiment_score":-0.11312395461968013}],"sentiment":"neutral","sentiment_score":-0.1103191853293942,"channel":0,"num_words":36,"start":43.79,"end":62.01},{"sentences":[{"text":"But,","start":61.949997,"end":62.27,"sentiment":"neutral","sentiment_score":-0.1541638821363449}],"sentiment":"neutral","sentiment_score":-0.1541638821363449,"channel":1,"num_words":1,"start":61.949997,"end":62.27},{"sentences":[{"text":"any","start":62.01,"end":62.51,"sentiment":"neutral","sentiment_score":-0.23434390127658844}],"sentiment":"neutral","sentiment_score":-0.23434390127658844,"channel":0,"num_words":1,"start":62.01,"end":62.51},{"sentences":[{"text":"like,","start":62.27,"end":62.77,"sentiment":"neutral","sentiment_score":-0.2549498677253723}],"sentiment":"neutral","sentiment_score":-0.2549498677253723,"channel":1,"num_words":1,"start":62.27,"end":62.77},{"sentences":[{"text":"response.","start":62.649998,"end":63.149998,"sentiment":"neutral","sentiment_score":-0.2441743761301041}],"sentiment":"neutral","sentiment_score":-0.2441743761301041,"channel":0,"num_words":1,"start":62.649998,"end":63.149998},{"sentences":[{"text":"they they send me a email, and","start":63.309998,"end":66.545006,"sentiment":"neutral","sentiment_score":-0.1918450572660991}],"sentiment":"neutral","sentiment_score":-0.1918450572660991,"channel":1,"num_words":7,"start":63.309998,"end":66.545006},{"sentences":[{"text":"Mhmm.","start":66.409996,"end":66.909996,"sentiment":"neutral","sentiment_score":-0.09774915874004364}],"sentiment":"neutral","sentiment_score":-0.09774915874004364,"channel":0,"num_words":1,"start":66.409996,"end":66.909996},{"sentences":[{"text":"then they said, like, do the modem unplugged and all that thing.","start":66.845,"end":70.945,"sentiment":"neutral","sentiment_score":-0.20707738337417445},{"text":"And I send the message to my parents, and they did, like, disconnect the modem.","start":71.165,"end":77.745,"sentiment":"neutral","sentiment_score":-0.2299511969089508},{"text":"They disconnect everything for one day, two day, and then reconnect, but it's still same.","start":77.805,"end":83.39,"sentiment":"neutral","sentiment_score":-0.2717262377341588},{"text":"They were telling me, like, every single day, they're fine.","start":83.39,"end":86.37,"sentiment":"neutral","sentiment_score":-0.24666870385408401},{"text":"They're doing, like, a reconnected, but it's nothing happening.","start":86.83,"end":91.57,"sentiment":"neutral","sentiment_score":-0.2543865558173921}],"sentiment":"neutral","sentiment_score":-0.2420697731317067,"channel":1,"num_words":61,"start":66.845,"end":91.57},{"sentences":[{"text":"Okay.","start":91.96,"end":92.28,"sentiment":"neutral","sentiment_score":-0.09769831597805025},{"text":"So, neither currently, you're still overseas or you","start":92.28,"end":97.475,"sentiment":"neutral","sentiment_score":-0.11931939702481031}],"sentiment":"neutral","sentiment_score":-0.11691705468628141,"channel":0,"num_words":9,"start":91.96,"end":97.475},{"sentences":[{"text":"I am","start":97.454994,"end":98.015,"sentiment":"neutral","sentiment_score":-0.08445070683956146}],"sentiment":"neutral","sentiment_score":-0.08445070683956146,"channel":1,"num_words":2,"start":97.454994,"end":98.015},{"sentences":[{"text":"you're not","start":97.715,"end":98.195,"sentiment":"neutral","sentiment_score":-0.11419045925140381}],"sentiment":"neutral","sentiment_score":-0.11419045925140381,"channel":0,"num_words":2,"start":97.715,"end":98.195},{"sentences":[{"text":"here, actually.","start":98.015,"end":98.915,"sentiment":"neutral","sentiment_score":-0.1387001872062683},{"text":"I'm I'm here, but I am not near to the modem right now.","start":99.454994,"end":105.235,"sentiment":"neutral","sentiment_score":-0.22854121487874252}],"sentiment":"neutral","sentiment_score":-0.2165624111890793,"channel":1,"num_words":15,"start":98.015,"end":105.235},{"sentences":[{"text":"oh, okay.","start":105.954994,"end":106.935,"sentiment":"neutral","sentiment_score":0.01722914632409811},{"text":"So","start":107.395,"end":107.715,"sentiment":"neutral","sentiment_score":0.04130996018648147}],"sentiment":"neutral","sentiment_score":0.0252560842782259,"channel":0,"num_words":3,"start":105.954994,"end":107.715},{"sentences":[{"text":"Yes.","start":107.695,"end":108.15,"sentiment":"neutral","sentiment_score":0.08330971002578735}],"sentiment":"neutral","sentiment_score":0.08330971002578735,"channel":1,"num_words":1,"start":107.695,"end":108.15},{"sentences":[{"text":"what's the best time to call you?","start":107.715,"end":111.69,"sentiment":"neutral","sentiment_score":0.09053785247462136},{"text":"In that way, I can endorse your concern to our technical team.","start":111.69,"end":116.57,"sentiment":"neutral","sentiment_score":0.19243971506754556},{"text":"In that way, they could fix your connection and your services will be back up and running.","start":116.57,"end":123.15,"sentiment":"neutral","sentiment_score":0.2789110303582514}],"sentiment":"neutral","sentiment_score":0.21345914067286584,"channel":0,"num_words":36,"start":107.715,"end":123.15},{"sentences":[{"text":"That's a separate thing, but I'm not happy to pay for because this is happening from last two months, and I really wanted a credit as well because why should I pay for the Internet when I'm not","start":122.965004,"end":134.725,"sentiment":"negative","sentiment_score":-0.3400151721741024}],"sentiment":"negative","sentiment_score":-0.3400151721741024,"channel":1,"num_words":38,"start":122.965004,"end":134.725},{"sentences":[{"text":"Okay.","start":134.625,"end":135.125,"sentiment":"neutral","sentiment_score":-0.2313115745782852}],"sentiment":"neutral","sentiment_score":-0.2313115745782852,"channel":0,"num_words":1,"start":134.625,"end":135.125},{"sentences":[{"text":"even enjoying?","start":134.725,"end":135.545,"sentiment":"neutral","sentiment_score":-0.16009033471345901},{"text":"Yeah.","start":135.845,"end":136.345,"sentiment":"neutral","sentiment_score":-0.09200917929410934}],"sentiment":"neutral","sentiment_score":-0.13739661624034247,"channel":1,"num_words":3,"start":134.725,"end":136.345},{"sentences":[{"text":"I understand","start":136.86499,"end":137.685,"sentiment":"neutral","sentiment_score":-0.09366892650723457}],"sentiment":"neutral","sentiment_score":-0.09366892650723457,"channel":0,"num_words":2,"start":136.86499,"end":137.685},{"sentences":[{"text":"That's,","start":137.525,"end":137.91,"sentiment":"neutral","sentiment_score":-0.16182991862297058}],"sentiment":"neutral","sentiment_score":-0.16182991862297058,"channel":1,"num_words":1,"start":137.525,"end":137.91},{"sentences":[{"text":"that now.","start":137.745,"end":138.385,"sentiment":"neutral","sentiment_score":-0.15745364874601364}],"sentiment":"neutral","sentiment_score":-0.15745364874601364,"channel":0,"num_words":2,"start":137.745,"end":138.385},{"sentences":[{"text":"yeah,","start":138.31,"end":138.55,"sentiment":"neutral","sentiment_score":-0.09375426918268204}],"sentiment":"neutral","sentiment_score":-0.09375426918268204,"channel":1,"num_words":1,"start":138.31,"end":138.55},{"sentences":[{"text":"So","start":138.385,"end":138.785,"sentiment":"neutral","sentiment_score":-0.18317987024784088}],"sentiment":"neutral","sentiment_score":-0.18317987024784088,"channel":0,"num_words":1,"start":138.385,"end":138.785},{"sentences":[{"text":"that's","start":138.55,"end":138.95,"sentiment":"neutral","sentiment_score":-0.2390666306018829}],"sentiment":"neutral","sentiment_score":-0.2390666306018829,"channel":1,"num_words":1,"start":138.55,"end":138.95},{"sentences":[{"text":"your","start":138.785,"end":139.285,"sentiment":"neutral","sentiment_score":-0.28598785400390625}],"sentiment":"neutral","sentiment_score":-0.28598785400390625,"channel":0,"num_words":1,"start":138.785,"end":139.285},{"sentences":[{"text":"I know, like, you guys can fix, but, like, this is not","start":138.95,"end":142.39,"sentiment":"negative","sentiment_score":-0.3677062317728996}],"sentiment":"negative","sentiment_score":-0.3677062317728996,"channel":1,"num_words":12,"start":138.95,"end":142.39},{"sentences":[{"text":"yeah,","start":142.27,"end":142.51001,"sentiment":"negative","sentiment_score":-0.4631672501564026}],"sentiment":"negative","sentiment_score":-0.4631672501564026,"channel":0,"num_words":1,"start":142.27,"end":142.51001},{"sentences":[{"text":"nice.","start":142.39,"end":142.87001,"sentiment":"neutral","sentiment_score":-0.30457788705825806}],"sentiment":"neutral","sentiment_score":-0.30457788705825806,"channel":1,"num_words":1,"start":142.39,"end":142.87001},{"sentences":[{"text":"I understand.","start":142.51001,"end":143.25,"sentiment":"neutral","sentiment_score":-0.08102500811219215}],"sentiment":"neutral","sentiment_score":-0.08102500811219215,"channel":0,"num_words":2,"start":142.51001,"end":143.25},{"sentences":[{"text":"Right?","start":142.87001,"end":143.37001,"sentiment":"neutral","sentiment_score":-0.042169466614723206},{"text":"Yeah.","start":143.91,"end":144.41,"sentiment":"neutral","sentiment_score":-0.06637127697467804}],"sentiment":"neutral","sentiment_score":-0.05427037179470062,"channel":1,"num_words":2,"start":142.87001,"end":144.41},{"sentences":[{"text":"Your connection oh, you are not connected to the service.","start":145.07,"end":148.93001,"sentiment":"neutral","sentiment_score":-0.14324229583144188},{"text":"It's showing offline.","start":149.07,"end":150.29001,"sentiment":"neutral","sentiment_score":-0.11138725777467091},{"text":"However,","start":150.67,"end":151.17,"sentiment":"neutral","sentiment_score":-0.048913903534412384}],"sentiment":"neutral","sentiment_score":-0.12967847394091742,"channel":0,"num_words":14,"start":145.07,"end":151.17},{"sentences":[{"text":"Yeah.","start":151.43001,"end":151.93001,"sentiment":"neutral","sentiment_score":-0.02936309576034546}],"sentiment":"neutral","sentiment_score":-0.02936309576034546,"channel":1,"num_words":1,"start":151.43001,"end":151.93001},{"sentences":[{"text":"your service is still up and running to the network.","start":152.43001,"end":156.515,"sentiment":"neutral","sentiment_score":-0.015455381013453007},{"text":"We did not suspend your service.","start":156.735,"end":158.595,"sentiment":"neutral","sentiment_score":-0.052002269153793655},{"text":"We did not disconnect your service.","start":159.05501,"end":161.315,"sentiment":"neutral","sentiment_score":-0.05325656570494175},{"text":"So there might","start":161.77501,"end":162.49501,"sentiment":"neutral","sentiment_score":-0.04693771402041117}],"sentiment":"neutral","sentiment_score":-0.03707679845392704,"channel":0,"num_words":25,"start":152.43001,"end":162.49501},{"sentences":[{"text":"But","start":162.335,"end":162.57501,"sentiment":"neutral","sentiment_score":-0.06717483699321747}],"sentiment":"neutral","sentiment_score":-0.06717483699321747,"channel":1,"num_words":1,"start":162.335,"end":162.57501},{"sentences":[{"text":"be","start":162.49501,"end":162.735,"sentiment":"neutral","sentiment_score":-0.13919302821159363}],"sentiment":"neutral","sentiment_score":-0.13919302821159363,"channel":0,"num_words":1,"start":162.49501,"end":162.735},{"sentences":[{"text":"the problem","start":162.57501,"end":163.21501,"sentiment":"neutral","sentiment_score":-0.18018821626901627}],"sentiment":"neutral","sentiment_score":-0.18018821626901627,"channel":1,"num_words":2,"start":162.57501,"end":163.21501},{"sentences":[{"text":"a problem","start":162.735,"end":163.395,"sentiment":"neutral","sentiment_score":-0.22687292098999023}],"sentiment":"neutral","sentiment_score":-0.22687292098999023,"channel":0,"num_words":2,"start":162.735,"end":163.395},{"sentences":[{"text":"was, like,","start":163.21501,"end":163.77501,"sentiment":"negative","sentiment_score":-0.3503795564174652}],"sentiment":"negative","sentiment_score":-0.3503795564174652,"channel":1,"num_words":2,"start":163.21501,"end":163.77501},{"sentences":[{"text":"with","start":163.695,"end":163.85501,"sentiment":"negative","sentiment_score":-0.33550477027893066}],"sentiment":"negative","sentiment_score":-0.33550477027893066,"channel":0,"num_words":1,"start":163.695,"end":163.85501},{"sentences":[{"text":"from","start":163.77501,"end":164.015,"sentiment":"neutral","sentiment_score":-0.29176679253578186}],"sentiment":"neutral","sentiment_score":-0.29176679253578186,"channel":1,"num_words":1,"start":163.77501,"end":164.015},{"sentences":[{"text":"the","start":163.85501,"end":164.095,"sentiment":"neutral","sentiment_score":-0.3176827132701874}],"sentiment":"neutral","sentiment_score":-0.3176827132701874,"channel":0,"num_words":1,"start":163.85501,"end":164.095},{"sentences":[{"text":"you","start":164.015,"end":164.255,"sentiment":"neutral","sentiment_score":-0.273693323135376}],"sentiment":"neutral","sentiment_score":-0.273693323135376,"channel":1,"num_words":1,"start":164.015,"end":164.255},{"sentences":[{"text":"router","start":164.095,"end":164.595,"sentiment":"neutral","sentiment_score":-0.28207144141197205}],"sentiment":"neutral","sentiment_score":-0.28207144141197205,"channel":0,"num_words":1,"start":164.095,"end":164.595},{"sentences":[{"text":"guys.","start":164.255,"end":164.755,"sentiment":"neutral","sentiment_score":-0.24812959134578705}],"sentiment":"neutral","sentiment_score":-0.24812959134578705,"channel":1,"num_words":1,"start":164.255,"end":164.755},{"sentences":[{"text":"or what.","start":164.735,"end":165.55501,"sentiment":"neutral","sentiment_score":-0.19822639226913452},{"text":"That's the","start":166.98999,"end":167.47,"sentiment":"neutral","sentiment_score":-0.1327962912619114}],"sentiment":"neutral","sentiment_score":-0.16551134176552296,"channel":0,"num_words":4,"start":164.735,"end":167.47},{"sentences":[{"text":"The","start":167.455,"end":167.615,"sentiment":"neutral","sentiment_score":-0.2016853541135788}],"sentiment":"neutral","sentiment_score":-0.2016853541135788,"channel":1,"num_words":1,"start":167.455,"end":167.615},{"sentences":[{"text":"reason","start":167.47,"end":167.95,"sentiment":"neutral","sentiment_score":-0.26429539918899536}],"sentiment":"neutral","sentiment_score":-0.26429539918899536,"channel":0,"num_words":1,"start":167.47,"end":167.95},{"sentences":[{"text":"problem","start":167.615,"end":168.115,"sentiment":"neutral","sentiment_score":-0.25267353653907776}],"sentiment":"neutral","sentiment_score":-0.25267353653907776,"channel":1,"num_words":1,"start":167.615,"end":168.115},{"sentences":[{"text":"we tried","start":167.95,"end":168.43,"sentiment":"neutral","sentiment_score":-0.28231486678123474}],"sentiment":"neutral","sentiment_score":-0.28231486678123474,"channel":0,"num_words":2,"start":167.95,"end":168.43},{"sentences":[{"text":"started,","start":168.255,"end":168.755,"sentiment":"neutral","sentiment_score":-0.31537890434265137}],"sentiment":"neutral","sentiment_score":-0.31537890434265137,"channel":1,"num_words":1,"start":168.255,"end":168.755},{"sentences":[{"text":"to go","start":168.43,"end":168.83,"sentiment":"neutral","sentiment_score":-0.26737090200185776}],"sentiment":"neutral","sentiment_score":-0.26737090200185776,"channel":0,"num_words":2,"start":168.43,"end":168.83},{"sentences":[{"text":"like, I think it's almost two months.","start":168.815,"end":171.98999,"sentiment":"neutral","sentiment_score":-0.23374463192054204},{"text":"Like, the problem is, like, the Internet is not working when I was here.","start":171.98999,"end":175.84999,"sentiment":"neutral","sentiment_score":-0.32342211582830976},{"text":"So","start":176.62999,"end":177.12999,"sentiment":"neutral","sentiment_score":-0.1499696969985962}],"sentiment":"neutral","sentiment_score":-0.2870041700926694,"channel":1,"num_words":22,"start":168.815,"end":177.12999},{"sentences":[{"text":"yeah.","start":176.83,"end":177.15,"sentiment":"neutral","sentiment_score":-0.11933842301368712},{"text":"I","start":177.15,"end":177.31,"sentiment":"neutral","sentiment_score":-0.09792094677686693}],"sentiment":"neutral","sentiment_score":-0.10862968489527702,"channel":0,"num_words":2,"start":176.83,"end":177.31},{"sentences":[{"text":"after","start":177.26999,"end":177.59,"sentiment":"neutral","sentiment_score":-0.09523595869541168}],"sentiment":"neutral","sentiment_score":-0.09523595869541168,"channel":1,"num_words":1,"start":177.26999,"end":177.59},{"sentences":[{"text":"understand","start":177.31,"end":177.81,"sentiment":"neutral","sentiment_score":-0.09149732440710068}],"sentiment":"neutral","sentiment_score":-0.09149732440710068,"channel":0,"num_words":1,"start":177.31,"end":177.81},{"sentences":[{"text":"that","start":177.59,"end":177.98999,"sentiment":"neutral","sentiment_score":-0.1274862289428711}],"sentiment":"neutral","sentiment_score":-0.1274862289428711,"channel":1,"num_words":1,"start":177.59,"end":177.98999},{"sentences":[{"text":"that.","start":177.95,"end":178.26999,"sentiment":"neutral","sentiment_score":-0.10732956975698472},{"text":"So","start":178.26999,"end":178.59,"sentiment":"neutral","sentiment_score":-0.045956484973430634}],"sentiment":"neutral","sentiment_score":-0.07664302736520767,"channel":0,"num_words":2,"start":177.95,"end":178.59},{"sentences":[{"text":"yeah.","start":178.39,"end":178.79,"sentiment":"neutral","sentiment_score":-0.042612165212631226}],"sentiment":"neutral","sentiment_score":-0.042612165212631226,"channel":1,"num_words":1,"start":178.39,"end":178.79},{"sentences":[{"text":"once","start":178.59,"end":178.83,"sentiment":"neutral","sentiment_score":-0.04061862826347351}],"sentiment":"neutral","sentiment_score":-0.04061862826347351,"channel":0,"num_words":1,"start":178.59,"end":178.83},{"sentences":[{"text":"After","start":178.79,"end":179.19,"sentiment":"neutral","sentiment_score":-0.06554174423217773}],"sentiment":"neutral","sentiment_score":-0.06554174423217773,"channel":1,"num_words":1,"start":178.79,"end":179.19},{"sentences":[{"text":"this has","start":178.83,"end":179.23,"sentiment":"neutral","sentiment_score":-0.05977558717131615}],"sentiment":"neutral","sentiment_score":-0.05977558717131615,"channel":0,"num_words":2,"start":178.83,"end":179.23},{"sentences":[{"text":"that","start":179.19,"end":179.59,"sentiment":"neutral","sentiment_score":-0.05635397508740425}],"sentiment":"neutral","sentiment_score":-0.05635397508740425,"channel":1,"num_words":1,"start":179.19,"end":179.59},{"sentences":[{"text":"been fixed and running,","start":179.23,"end":180.26999,"sentiment":"neutral","sentiment_score":-0.052788869477808475}],"sentiment":"neutral","sentiment_score":-0.052788869477808475,"channel":0,"num_words":4,"start":179.23,"end":180.26999},{"sentences":[{"text":"mhmm.","start":180.06999,"end":180.56999,"sentiment":"neutral","sentiment_score":-0.018028059974312782}],"sentiment":"neutral","sentiment_score":-0.018028059974312782,"channel":1,"num_words":1,"start":180.06999,"end":180.56999},{"sentences":[{"text":"good thing that you called in.","start":180.26999,"end":181.39,"sentiment":"neutral","sentiment_score":0.2278915693362554},{"text":"It's been more than a month.","start":181.39,"end":183.125,"sentiment":"neutral","sentiment_score":-0.002969294165571531},{"text":"As I've mentioned, our tech team is trying to get in hold with you because we're seeing you're offline, but your connection is up and running to the network.","start":183.125,"end":193.44499,"sentiment":"neutral","sentiment_score":-0.010841715583128148},{"text":"We're paying it to the network.","start":193.44499,"end":194.905,"sentiment":"neutral","sentiment_score":-0.010247348497311274},{"text":"Reason why we try to get on hold with you to check.","start":195.17,"end":198.06999,"sentiment":"neutral","sentiment_score":-0.019693497257928055}],"sentiment":"neutral","sentiment_score":0.01249691255990479,"channel":0,"num_words":59,"start":180.26999,"end":198.06999},{"sentences":[{"text":"That's because that's our standard protocol here.","start":198.20999,"end":200.87,"sentiment":"neutral","sentiment_score":0.03448373611484255},{"text":"If we see the connection is online, but it's up and running to the network, we're paying off for it.","start":201.17,"end":208.335,"sentiment":"neutral","sentiment_score":0.022170164762064813},{"text":"We are trying to get in touch with the customer to check and fix the issue.","start":208.57501,"end":213.375,"sentiment":"neutral","sentiment_score":0.024132774211466312},{"text":"So here's what we need to do.","start":213.375,"end":215.79501,"sentiment":"neutral","sentiment_score":0.05431481770106724},{"text":"I will go ahead and endorse you to our tech team to check on this.","start":216.335,"end":220.655,"sentiment":"neutral","sentiment_score":0.10148541380961736}],"sentiment":"neutral","sentiment_score":0.04574459640739056,"channel":0,"num_words":65,"start":198.20999,"end":220.655},{"sentences":[{"text":"And then once your connection is up and running, we will go ahead and check what we can do in reference to what you are saying about the charge.","start":220.655,"end":229.62,"sentiment":"neutral","sentiment_score":0.11476038370666833},{"text":"Okay?","start":229.76001,"end":230.16,"sentiment":"neutral","sentiment_score":0.097669318318367},{"text":"But as I've mentioned, your service is up and running.","start":230.16,"end":235.3,"sentiment":"neutral","sentiment_score":0.30636854097247124},{"text":"It's not suspended.","start":235.52,"end":236.825,"sentiment":"neutral","sentiment_score":0.26050084332625073},{"text":"It's not disconnected to the network.","start":237.045,"end":239.225,"sentiment":"neutral","sentiment_score":0.1833475927511851}],"sentiment":"neutral","sentiment_score":0.17083661106168008,"channel":0,"num_words":49,"start":220.655,"end":239.225},{"sentences":[{"text":"Reason why, I understand you paid for it.","start":239.365,"end":242.005,"sentiment":"neutral","sentiment_score":0.07358877547085285},{"text":"We also paid for the network.","start":242.005,"end":243.685,"sentiment":"neutral","sentiment_score":0.11735881119966507},{"text":"But that that's not an issue.","start":243.685,"end":246.345,"sentiment":"neutral","sentiment_score":0.07651347542802493},{"text":"We will go ahead and work things out with you in reference to this in our back account","start":246.645,"end":251.62,"sentiment":"neutral","sentiment_score":0.29012467215458554}],"sentiment":"neutral","sentiment_score":0.1835312637451448,"channel":0,"num_words":38,"start":239.365,"end":251.62},{"sentences":[{"text":"No.","start":251.21501,"end":251.71501,"sentiment":"neutral","sentiment_score":0.035060275346040726}],"sentiment":"neutral","sentiment_score":0.035060275346040726,"channel":1,"num_words":1,"start":251.21501,"end":251.71501},{"sentences":[{"text":"head.","start":251.62,"end":252.12,"sentiment":"neutral","sentiment_score":0.01824522763490677},{"text":"However, first thing first, your connection should be online because","start":252.34,"end":258.52,"sentiment":"neutral","sentiment_score":0.11364224702119827}],"sentiment":"neutral","sentiment_score":0.10496979071335359,"channel":0,"num_words":11,"start":251.62,"end":258.52},{"sentences":[{"text":"Yeah.","start":258.95,"end":259.45,"sentiment":"neutral","sentiment_score":0.2344928681850433}],"sentiment":"neutral","sentiment_score":0.2344928681850433,"channel":1,"num_words":1,"start":258.95,"end":259.45},{"sentences":[{"text":"it's still up and running to the network.","start":259.06,"end":261.16,"sentiment":"positive","sentiment_score":0.334250807762146},{"text":"Okay?","start":261.22,"end":261.62,"sentiment":"neutral","sentiment_score":0.13319918513298035},{"text":"So the best phone number to reach you is 9910.","start":261.62,"end":266.10498,"sentiment":"neutral","sentiment_score":0.11621241196990013},{"text":"As you mentioned, you've already back to Australia.","start":266.10498,"end":269.565,"sentiment":"neutral","sentiment_score":0.09427085984498262}],"sentiment":"neutral","sentiment_score":0.1749443202107041,"channel":0,"num_words":27,"start":259.06,"end":269.565},{"sentences":[{"text":"Okay.","start":269.11002,"end":269.61002,"sentiment":"neutral","sentiment_score":0.08357258886098862}],"sentiment":"neutral","sentiment_score":0.08357258886098862,"channel":1,"num_words":1,"start":269.11002,"end":269.61002},{"sentences":[{"text":"Right?","start":269.625,"end":270.125,"sentiment":"neutral","sentiment_score":0.06883968412876129}],"sentiment":"neutral","sentiment_score":0.06883968412876129,"channel":0,"num_words":1,"start":269.625,"end":270.125},{"sentences":[{"text":"Yes.","start":270.31,"end":270.81,"sentiment":"neutral","sentiment_score":0.07234036922454834}],"sentiment":"neutral","sentiment_score":0.07234036922454834,"channel":1,"num_words":1,"start":270.31,"end":270.81},{"sentences":[{"text":"Okay.","start":271.78497,"end":272.28497,"sentiment":"neutral","sentiment_score":0.05863821506500244},{"text":"And any best time to call you?","start":272.425,"end":274.525,"sentiment":"neutral","sentiment_score":0.049158352826322825},{"text":"However, if you're not available you know what?","start":275.145,"end":277.93,"sentiment":"neutral","sentiment_score":-0.1424346063286066},{"text":"If you're not available during office hours, we also","start":277.93,"end":281.53,"sentiment":"neutral","sentiment_score":-0.15218624803755018}],"sentiment":"neutral","sentiment_score":-0.08425625592470169,"channel":0,"num_words":25,"start":271.78497,"end":281.53},{"sentences":[{"text":"Mhmm.","start":281.335,"end":281.835,"sentiment":"neutral","sentiment_score":-0.11291708052158356}],"sentiment":"neutral","sentiment_score":-0.11291708052158356,"channel":1,"num_words":1,"start":281.335,"end":281.835},{"sentences":[{"text":"have, like, after hours who could assist you to fix the connection.","start":281.53,"end":286.49,"sentiment":"neutral","sentiment_score":-0.11767490518589814},{"text":"Let me just provide you our after hours phone number because some of our customers are busy during office hours.","start":286.49,"end":294.685,"sentiment":"neutral","sentiment_score":-0.09155477564781904},{"text":"They are not at","start":294.685,"end":295.485,"sentiment":"neutral","sentiment_score":-0.11972437053918839}],"sentiment":"neutral","sentiment_score":-0.10339144048177534,"channel":0,"num_words":36,"start":281.53,"end":295.485},{"sentences":[{"text":"Yes.","start":295.43,"end":295.93,"sentiment":"neutral","sentiment_score":-0.08096142113208771}],"sentiment":"neutral","sentiment_score":-0.08096142113208771,"channel":1,"num_words":1,"start":295.43,"end":295.93},{"sentences":[{"text":"home, and then they are home at night, something like that.","start":295.485,"end":298.465,"sentiment":"neutral","sentiment_score":-0.14103476161306555},{"text":"Reason why we do have this tech support after hours.","start":298.525,"end":302.125,"sentiment":"neutral","sentiment_score":-0.07303415089845658},{"text":"Do you have something to write on or you can type in from your phone, the phone","start":302.125,"end":306.95,"sentiment":"neutral","sentiment_score":0.006808875128626823}],"sentiment":"neutral","sentiment_score":-0.05699928972477976,"channel":0,"num_words":38,"start":295.485,"end":306.95},{"sentences":[{"text":"Yeah.","start":306.835,"end":307.07498,"sentiment":"neutral","sentiment_score":0.08526508510112762},{"text":"It's it's good, like, if you guys can call, like,","start":307.07498,"end":310.995,"sentiment":"neutral","sentiment_score":0.20609262883663176}],"sentiment":"neutral","sentiment_score":0.19510830667885867,"channel":1,"num_words":11,"start":306.835,"end":310.995},{"sentences":[{"text":"number?","start":310.85,"end":311.35,"sentiment":"neutral","sentiment_score":0.08626120537519455}],"sentiment":"neutral","sentiment_score":0.08626120537519455,"channel":0,"num_words":1,"start":310.85,"end":311.35},{"sentences":[{"text":"around, I guess, either in a twenty minute because I am maybe I'm gonna go home quickly and just check over there.","start":310.995,"end":324.16,"sentiment":"neutral","sentiment_score":0.08025168712166222},{"text":"So either","start":324.69998,"end":325.75998,"sentiment":"neutral","sentiment_score":0.049167558550834656}],"sentiment":"neutral","sentiment_score":0.07766134307409327,"channel":1,"num_words":24,"start":310.995,"end":325.75998},{"sentences":[{"text":"Alright.","start":325.315,"end":325.815,"sentiment":"neutral","sentiment_score":0.04305091500282288}],"sentiment":"neutral","sentiment_score":0.04305091500282288,"channel":0,"num_words":1,"start":325.315,"end":325.815},{"sentences":[{"text":"someone call me in a twenty to half an hour twenty minute to half an hour or after 08:00.","start":326.3,"end":335.825,"sentiment":"neutral","sentiment_score":0.013473698869347572}],"sentiment":"neutral","sentiment_score":0.013473698869347572,"channel":1,"num_words":19,"start":326.3,"end":335.825},{"sentences":[{"text":"After 08:00PM.","start":337.28003,"end":338.90002,"sentiment":"neutral","sentiment_score":-0.009755801409482956}],"sentiment":"neutral","sentiment_score":-0.009755801409482956,"channel":0,"num_words":2,"start":337.28003,"end":338.90002},{"sentences":[{"text":"Yes.","start":339.08502,"end":339.58502,"sentiment":"neutral","sentiment_score":0.023283641785383224}],"sentiment":"neutral","sentiment_score":0.023283641785383224,"channel":1,"num_words":1,"start":339.08502,"end":339.58502},{"sentences":[{"text":"Alright.","start":340.16,"end":340.64,"sentiment":"neutral","sentiment_score":0.016727259382605553},{"text":"So if they're not able to give you a call after thirty minutes,","start":340.64,"end":346.5,"sentiment":"neutral","sentiment_score":-0.06972536501976159}],"sentiment":"neutral","sentiment_score":-0.06355017756244966,"channel":0,"num_words":14,"start":340.16,"end":346.5},{"sentences":[{"text":"Yes.","start":347.30002,"end":347.80002,"sentiment":"neutral","sentiment_score":-0.007876085117459297}],"sentiment":"neutral","sentiment_score":-0.007876085117459297,"channel":1,"num_words":1,"start":347.30002,"end":347.80002},{"sentences":[{"text":"Please text this number because this is an after hour.","start":348.32498,"end":352.985,"sentiment":"neutral","sentiment_score":-0.058139536157250406},{"text":"So they are checking this phone number, and then when they receive this text assistance from our customer, they will response back to fix the connection even at night.","start":353.04498,"end":363.78998,"sentiment":"neutral","sentiment_score":0.014576138414699456},{"text":"They will check, investigate, something like that.","start":363.78998,"end":366.53,"sentiment":"neutral","sentiment_score":-0.003947453307253974},{"text":"0","start":366.75,"end":367.22998,"sentiment":"neutral","sentiment_score":0.005890406668186188}],"sentiment":"neutral","sentiment_score":-0.003838917319761946,"channel":0,"num_words":47,"start":348.32498,"end":367.22998},{"sentences":[{"text":"Yep.","start":367.095,"end":367.595,"sentiment":"neutral","sentiment_score":0.004496349021792412}],"sentiment":"neutral","sentiment_score":0.004496349021792412,"channel":1,"num_words":1,"start":367.095,"end":367.595},{"sentences":[{"text":"403","start":367.22998,"end":368.37,"sentiment":"neutral","sentiment_score":0.002872752957046032}],"sentiment":"neutral","sentiment_score":0.002872752957046032,"channel":0,"num_words":1,"start":367.22998,"end":368.37},{"sentences":[{"text":"Yep.","start":368.935,"end":369.435,"sentiment":"neutral","sentiment_score":0.002903729677200318}],"sentiment":"neutral","sentiment_score":0.002903729677200318,"channel":1,"num_words":1,"start":368.935,"end":369.435},{"sentences":[{"text":"763","start":370.50998,"end":371.55,"sentiment":"neutral","sentiment_score":0.002344239968806505}],"sentiment":"neutral","sentiment_score":0.002344239968806505,"channel":0,"num_words":1,"start":370.50998,"end":371.55},{"sentences":[{"text":"Just give me a second.","start":373.9,"end":375.12,"sentiment":"neutral","sentiment_score":0.006077078729867935},{"text":"0403","start":380.37997,"end":382.71997,"sentiment":"neutral","sentiment_score":0.009997532702982426}],"sentiment":"neutral","sentiment_score":0.006730487725387017,"channel":1,"num_words":6,"start":373.9,"end":382.71997},{"sentences":[{"text":"Sure.","start":383.55502,"end":383.635,"sentiment":"neutral","sentiment_score":0.009781558997929096},{"text":"763","start":383.635,"end":385.015,"sentiment":"neutral","sentiment_score":0.0032584010623395443}],"sentiment":"neutral","sentiment_score":0.00651998003013432,"channel":0,"num_words":2,"start":383.55502,"end":385.015},{"sentences":[{"text":"seven six three.","start":386.235,"end":387.455,"sentiment":"neutral","sentiment_score":0.002868543534229199}],"sentiment":"neutral","sentiment_score":0.002868543534229199,"channel":1,"num_words":3,"start":386.235,"end":387.455},{"sentences":[{"text":"744.","start":388.49002,"end":389.87003,"sentiment":"neutral","sentiment_score":0.0029735227581113577}],"sentiment":"neutral","sentiment_score":0.0029735227581113577,"channel":0,"num_words":1,"start":388.49002,"end":389.87003},{"sentences":[{"text":"So I have two text message on this number?","start":391.275,"end":394.555,"sentiment":"neutral","sentiment_score":0.0019982315392957795}],"sentiment":"neutral","sentiment_score":0.0019982315392957795,"channel":1,"num_words":9,"start":391.275,"end":394.555},{"sentences":[{"text":"Yeah.","start":394.17,"end":394.67,"sentiment":"neutral","sentiment_score":0.013970276340842249}],"sentiment":"neutral","sentiment_score":0.013970276340842249,"channel":0,"num_words":1,"start":394.17,"end":394.67},{"sentences":[{"text":"Or","start":394.555,"end":394.79498,"sentiment":"neutral","sentiment_score":0.015550239011645315}],"sentiment":"neutral","sentiment_score":0.015550239011645315,"channel":1,"num_words":1,"start":394.555,"end":394.79498},{"sentences":[{"text":"You can use WhatsApp.","start":394.81003,"end":396.67,"sentiment":"neutral","sentiment_score":0.02223830157890916},{"text":"This is active through our WhatsApp platform.","start":396.81,"end":399.39,"sentiment":"neutral","sentiment_score":0.03237311941172395},{"text":"Just tech assistance","start":399.69,"end":400.75,"sentiment":"neutral","sentiment_score":0.0027916301041841507}],"sentiment":"neutral","sentiment_score":0.023138566607875482,"channel":0,"num_words":14,"start":394.81003,"end":400.75},{"sentences":[{"text":"Mhmm.","start":400.47,"end":400.97,"sentiment":"neutral","sentiment_score":-0.006870363373309374}],"sentiment":"neutral","sentiment_score":-0.006870363373309374,"channel":1,"num_words":1,"start":400.47,"end":400.97},{"sentences":[{"text":"or tax your tech issue, they will revert to you after hours if they're not","start":401.05002,"end":407.445,"sentiment":"neutral","sentiment_score":-0.04398438967764377}],"sentiment":"neutral","sentiment_score":-0.04398438967764377,"channel":0,"num_words":15,"start":401.05002,"end":407.445},{"sentences":[{"text":"Okay.","start":407.35,"end":407.85,"sentiment":"neutral","sentiment_score":0.01075984351336956}],"sentiment":"neutral","sentiment_score":0.01075984351336956,"channel":1,"num_words":1,"start":407.35,"end":407.85},{"sentences":[{"text":"able to call you, like, around after thirty minutes if your free","start":407.445,"end":411.845,"sentiment":"neutral","sentiment_score":0.047427586279809475}],"sentiment":"neutral","sentiment_score":0.047427586279809475,"channel":0,"num_words":12,"start":407.445,"end":411.845},{"sentences":[{"text":"Yeah.","start":411.75,"end":412.25,"sentiment":"neutral","sentiment_score":0.0166323259472847}],"sentiment":"neutral","sentiment_score":0.0166323259472847,"channel":1,"num_words":1,"start":411.75,"end":412.25},{"sentences":[{"text":"time is at nighttime.","start":411.845,"end":412.98502,"sentiment":"neutral","sentiment_score":0.0020938757807016373},{"text":"Okay?","start":413.045,"end":413.545,"sentiment":"neutral","sentiment_score":0.02201518975198269}],"sentiment":"neutral","sentiment_score":0.006078138574957847,"channel":0,"num_words":5,"start":411.845,"end":413.545},{"sentences":[{"text":"Yeah.","start":414.31,"end":414.81,"sentiment":"neutral","sentiment_score":0.022596009075641632},{"text":"Sure.","start":414.87,"end":415.37,"sentiment":"neutral","sentiment_score":0.04618772119283676}],"sentiment":"neutral","sentiment_score":0.0343918651342392,"channel":1,"num_words":2,"start":414.31,"end":415.37},{"sentences":[{"text":"Alright.","start":415.285,"end":415.74,"sentiment":"neutral","sentiment_score":0.08369379490613937}],"sentiment":"neutral","sentiment_score":0.08369379490613937,"channel":0,"num_words":1,"start":415.285,"end":415.74},{"sentences":[{"text":"No worries.","start":415.43,"end":416.17,"sentiment":"neutral","sentiment_score":0.11762863025069237}],"sentiment":"neutral","sentiment_score":0.11762863025069237,"channel":1,"num_words":2,"start":415.43,"end":416.17},{"sentences":[{"text":"Alright.","start":416.13998,"end":416.63998,"sentiment":"neutral","sentiment_score":0.2039009630680084},{"text":"Thank you so","start":416.86,"end":417.5,"sentiment":"positive","sentiment_score":0.39051522811253864}],"sentiment":"positive","sentiment_score":0.3438616618514061,"channel":0,"num_words":4,"start":416.13998,"end":417.5},{"sentences":[{"text":"Thank","start":417.48502,"end":417.98502,"sentiment":"positive","sentiment_score":0.5188499689102173}],"sentiment":"positive","sentiment_score":0.5188499689102173,"channel":1,"num_words":1,"start":417.48502,"end":417.98502},{"sentences":[{"text":"much, Neri.","start":417.5,"end":418.31998,"sentiment":"positive","sentiment_score":0.5193021595478058},{"text":"And nothing to worry about this.","start":418.38,"end":420.38,"sentiment":"neutral","sentiment_score":0.16767225538690886},{"text":"We'll","start":420.38,"end":420.69998,"sentiment":"neutral","sentiment_score":0.17285184562206268}],"sentiment":"neutral","sentiment_score":0.2463877441154586,"channel":0,"num_words":9,"start":417.5,"end":420.69998},{"sentences":[{"text":"you.","start":420.685,"end":421.08502,"sentiment":"neutral","sentiment_score":0.14500831067562103}],"sentiment":"neutral","sentiment_score":0.14500831067562103,"channel":1,"num_words":1,"start":420.685,"end":421.08502},{"sentences":[{"text":"go ahead","start":420.69998,"end":421.25998,"sentiment":"neutral","sentiment_score":0.09098432585597038}],"sentiment":"neutral","sentiment_score":0.09098432585597038,"channel":0,"num_words":2,"start":420.69998,"end":421.25998},{"sentences":[{"text":"Yeah.","start":421.08502,"end":421.405,"sentiment":"neutral","sentiment_score":0.028706081211566925}],"sentiment":"neutral","sentiment_score":0.028706081211566925,"channel":1,"num_words":1,"start":421.08502,"end":421.405},{"sentences":[{"text":"and","start":421.25998,"end":421.41998,"sentiment":"neutral","sentiment_score":-0.01452268287539482}],"sentiment":"neutral","sentiment_score":-0.01452268287539482,"channel":0,"num_words":1,"start":421.25998,"end":421.41998},{"sentences":[{"text":"Because","start":421.405,"end":421.805,"sentiment":"neutral","sentiment_score":-0.03740184009075165}],"sentiment":"neutral","sentiment_score":-0.03740184009075165,"channel":1,"num_words":1,"start":421.405,"end":421.805},{"sentences":[{"text":"sort this","start":421.41998,"end":421.9,"sentiment":"neutral","sentiment_score":-0.0743071436882019}],"sentiment":"neutral","sentiment_score":-0.0743071436882019,"channel":0,"num_words":2,"start":421.41998,"end":421.9},{"sentences":[{"text":"I","start":421.805,"end":421.965,"sentiment":"neutral","sentiment_score":-0.09908801317214966}],"sentiment":"neutral","sentiment_score":-0.09908801317214966,"channel":1,"num_words":1,"start":421.805,"end":421.965},{"sentences":[{"text":"out","start":421.9,"end":422.13998,"sentiment":"neutral","sentiment_score":-0.12507519125938416}],"sentiment":"neutral","sentiment_score":-0.12507519125938416,"channel":0,"num_words":1,"start":421.9,"end":422.13998},{"sentences":[{"text":"was","start":421.965,"end":422.20502,"sentiment":"neutral","sentiment_score":-0.07937565445899963}],"sentiment":"neutral","sentiment_score":-0.07937565445899963,"channel":1,"num_words":1,"start":421.965,"end":422.20502},{"sentences":[{"text":"for","start":422.13998,"end":422.38,"sentiment":"neutral","sentiment_score":-0.08722775429487228}],"sentiment":"neutral","sentiment_score":-0.08722775429487228,"channel":0,"num_words":1,"start":422.13998,"end":422.38},{"sentences":[{"text":"not","start":422.20502,"end":422.445,"sentiment":"neutral","sentiment_score":-0.06451438367366791}],"sentiment":"neutral","sentiment_score":-0.06451438367366791,"channel":1,"num_words":1,"start":422.20502,"end":422.445},{"sentences":[{"text":"you.","start":422.38,"end":422.88,"sentiment":"neutral","sentiment_score":-0.08007532358169556}],"sentiment":"neutral","sentiment_score":-0.08007532358169556,"channel":0,"num_words":1,"start":422.38,"end":422.88},{"sentences":[{"text":"aware that they were suffering with Internet, and they were keep calling","start":422.445,"end":426.465,"sentiment":"neutral","sentiment_score":-0.13164291034142175}],"sentiment":"neutral","sentiment_score":-0.13164291034142175,"channel":1,"num_words":12,"start":422.445,"end":426.465},{"sentences":[{"text":"Yeah.","start":427.09998,"end":427.5,"sentiment":"neutral","sentiment_score":-0.06980986893177032}],"sentiment":"neutral","sentiment_score":-0.06980986893177032,"channel":0,"num_words":1,"start":427.09998,"end":427.5},{"sentences":[{"text":"their","start":427.245,"end":427.565,"sentiment":"neutral","sentiment_score":-0.04613237828016281}],"sentiment":"neutral","sentiment_score":-0.04613237828016281,"channel":1,"num_words":1,"start":427.245,"end":427.565},{"sentences":[{"text":"They","start":427.5,"end":427.74,"sentiment":"neutral","sentiment_score":-0.07803879678249359}],"sentiment":"neutral","sentiment_score":-0.07803879678249359,"channel":0,"num_words":1,"start":427.5,"end":427.74},{"sentences":[{"text":"own","start":427.565,"end":427.965,"sentiment":"neutral","sentiment_score":-0.1026417389512062}],"sentiment":"neutral","sentiment_score":-0.1026417389512062,"channel":1,"num_words":1,"start":427.565,"end":427.965},{"sentences":[{"text":"have","start":427.74,"end":427.97998,"sentiment":"neutral","sentiment_score":-0.06641369313001633}],"sentiment":"neutral","sentiment_score":-0.06641369313001633,"channel":0,"num_words":1,"start":427.74,"end":427.97998},{"sentences":[{"text":"phone.","start":427.965,"end":428.465,"sentiment":"neutral","sentiment_score":-0.06392168998718262}],"sentiment":"neutral","sentiment_score":-0.06392168998718262,"channel":1,"num_words":1,"start":427.965,"end":428.465},{"sentences":[{"text":"not told you?","start":427.97998,"end":429.03998,"sentiment":"neutral","sentiment_score":-0.0581819973886013}],"sentiment":"neutral","sentiment_score":-0.0581819973886013,"channel":0,"num_words":3,"start":427.97998,"end":429.03998},{"sentences":[{"text":"No.","start":430.05002,"end":430.45,"sentiment":"neutral","sentiment_score":-0.17163071036338806},{"text":"They don't wanna disturb me because I was in overseas, and then","start":430.45,"end":434.47,"sentiment":"neutral","sentiment_score":-0.23831372832258543}],"sentiment":"neutral","sentiment_score":-0.23318426540264717,"channel":1,"num_words":13,"start":430.05002,"end":434.47},{"sentences":[{"text":"Yeah.","start":434.225,"end":434.725,"sentiment":"neutral","sentiment_score":-0.14060479402542114}],"sentiment":"neutral","sentiment_score":-0.14060479402542114,"channel":0,"num_words":1,"start":434.225,"end":434.725},{"sentences":[{"text":"I was they they disturbed me for first few days, and they were, like, messaging, then that is not working.","start":434.53,"end":440.71,"sentiment":"neutral","sentiment_score":-0.31281946152448653},{"text":"And I was like, maybe the modem issue, you just do this.","start":441.01,"end":444.55002,"sentiment":"neutral","sentiment_score":-0.2802262206872304},{"text":"And then I received the email that this is happening for the Internet,","start":444.98502,"end":449.24503,"sentiment":"neutral","sentiment_score":-0.20866634180912605}],"sentiment":"neutral","sentiment_score":-0.27403925160566966,"channel":1,"num_words":45,"start":434.53,"end":449.24503},{"sentences":[{"text":"Mm-mm.","start":449.49,"end":449.99,"sentiment":"neutral","sentiment_score":-0.15945394337177277}],"sentiment":"neutral","sentiment_score":-0.15945394337177277,"channel":0,"num_words":1,"start":449.49,"end":449.99},{"sentences":[{"text":"but I was thinking, like, it's maybe fixed.","start":449.70502,"end":452.125,"sentiment":"neutral","sentiment_score":-0.22176113352179527},{"text":"I was not aware about it.","start":452.345,"end":453.96503,"sentiment":"neutral","sentiment_score":-0.22174664090077081}],"sentiment":"neutral","sentiment_score":-0.2217549223984991,"channel":1,"num_words":14,"start":449.70502,"end":453.96503},{"sentences":[{"text":"Yeah.","start":454.995,"end":455.23502,"sentiment":"neutral","sentiment_score":-0.00992387905716896},{"text":"Yeah.","start":455.23502,"end":455.635,"sentiment":"neutral","sentiment_score":0.07099252939224243},{"text":"Good thing that you reach out today.","start":455.635,"end":457.795,"sentiment":"positive","sentiment_score":0.3400483216558184},{"text":"In that way, we can sort this out because that answers our question why we're","start":457.795,"end":463.635,"sentiment":"neutral","sentiment_score":0.1719140072663625}],"sentiment":"neutral","sentiment_score":0.20917154212171832,"channel":0,"num_words":24,"start":454.995,"end":463.635},{"sentences":[{"text":"Yes.","start":463.52,"end":464.02,"sentiment":"neutral","sentiment_score":-0.019327349960803986}],"sentiment":"neutral","sentiment_score":-0.019327349960803986,"channel":1,"num_words":1,"start":463.52,"end":464.02},{"sentences":[{"text":"not able to get on hold with you through phone because our tech","start":463.635,"end":468.115,"sentiment":"neutral","sentiment_score":-0.09724746759121235}],"sentiment":"neutral","sentiment_score":-0.09724746759121235,"channel":0,"num_words":13,"start":463.635,"end":468.115},{"sentences":[{"text":"Okay.","start":467.84,"end":468.34,"sentiment":"neutral","sentiment_score":-0.10201570391654968}],"sentiment":"neutral","sentiment_score":-0.10201570391654968,"channel":1,"num_words":1,"start":467.84,"end":468.34},{"sentences":[{"text":"team is trying to call you as well.","start":468.115,"end":470.215,"sentiment":"neutral","sentiment_score":-0.10368867125362158},{"text":"But anyway, we'll go ahead and fix this.","start":470.50998,"end":473.78998,"sentiment":"neutral","sentiment_score":-0.021351062576286495}],"sentiment":"neutral","sentiment_score":-0.06251986691495404,"channel":0,"num_words":16,"start":468.115,"end":473.78998},{"sentences":[{"text":"Yeah.","start":473.725,"end":473.885,"sentiment":"neutral","sentiment_score":0.0409758985042572}],"sentiment":"neutral","sentiment_score":0.0409758985042572,"channel":1,"num_words":1,"start":473.725,"end":473.885},{"sentences":[{"text":"Okay?","start":473.78998,"end":474.28998,"sentiment":"neutral","sentiment_score":0.0407756008207798}],"sentiment":"neutral","sentiment_score":0.0407756008207798,"channel":0,"num_words":1,"start":473.78998,"end":474.28998},{"sentences":[{"text":"We'll see what we can do.","start":473.885,"end":475.805,"sentiment":"neutral","sentiment_score":0.0552427110572656}],"sentiment":"neutral","sentiment_score":0.0552427110572656,"channel":1,"num_words":6,"start":473.885,"end":475.805},{"sentences":[{"text":"Yes.","start":475.63,"end":476.03,"sentiment":"neutral","sentiment_score":0.06854777038097382}],"sentiment":"neutral","sentiment_score":0.06854777038097382,"channel":0,"num_words":1,"start":475.63,"end":476.03},{"sentences":[{"text":"No","start":475.805,"end":476.04498,"sentiment":"neutral","sentiment_score":0.04635141417384147}],"sentiment":"neutral","sentiment_score":0.04635141417384147,"channel":1,"num_words":1,"start":475.805,"end":476.04498},{"sentences":[{"text":"Yes.","start":476.03,"end":476.53,"sentiment":"neutral","sentiment_score":0.01166916824877262}],"sentiment":"neutral","sentiment_score":0.01166916824877262,"channel":0,"num_words":1,"start":476.03,"end":476.53},{"sentences":[{"text":"worries.","start":476.04498,"end":476.54498,"sentiment":"neutral","sentiment_score":0.008578579872846603}],"sentiment":"neutral","sentiment_score":0.008578579872846603,"channel":1,"num_words":1,"start":476.04498,"end":476.54498},{"sentences":[{"text":"Surely.","start":476.66998,"end":477.16998,"sentiment":"neutral","sentiment_score":0.28570181131362915}],"sentiment":"neutral","sentiment_score":0.28570181131362915,"channel":0,"num_words":1,"start":476.66998,"end":477.16998},{"sentences":[{"text":"Thank","start":477.165,"end":477.665,"sentiment":"positive","sentiment_score":0.8065561056137085}],"sentiment":"positive","sentiment_score":0.8065561056137085,"channel":1,"num_words":1,"start":477.165,"end":477.665},{"sentences":[{"text":"Thank you, Nero.","start":477.55,"end":478.61,"sentiment":"positive","sentiment_score":0.7688447634379069},{"text":"Talk to","start":478.91,"end":479.31,"sentiment":"positive","sentiment_score":0.6184341907501221}],"sentiment":"positive","sentiment_score":0.708680534362793,"channel":0,"num_words":5,"start":477.55,"end":479.31},{"sentences":[{"text":"you.","start":479.165,"end":479.405,"sentiment":"positive","sentiment_score":0.4295309782028198}],"sentiment":"positive","sentiment_score":0.4295309782028198,"channel":1,"num_words":1,"start":479.165,"end":479.405},{"sentences":[{"text":"you soon.","start":479.31,"end":479.78998,"sentiment":"positive","sentiment_score":0.37114760279655457}],"sentiment":"positive","sentiment_score":0.37114760279655457,"channel":0,"num_words":2,"start":479.31,"end":479.78998},{"sentences":[{"text":"Thanks.","start":479.405,"end":479.905,"sentiment":"positive","sentiment_score":0.7362918853759766}],"sentiment":"positive","sentiment_score":0.7362918853759766,"channel":1,"num_words":1,"start":479.405,"end":479.905},{"sentences":[{"text":"Have a good one.","start":479.78998,"end":480.85,"sentiment":"positive","sentiment_score":0.7018125057220459}],"sentiment":"positive","sentiment_score":0.7018125057220459,"channel":0,"num_words":4,"start":479.78998,"end":480.85},{"sentences":[{"text":"You too.","start":481.085,"end":481.725,"sentiment":"positive","sentiment_score":0.4688243567943573},{"text":"Bye.","start":481.725,"end":482.225,"sentiment":"neutral","sentiment_score":0.2330888956785202}],"sentiment":"positive","sentiment_score":0.39024586975574493,"channel":1,"num_words":3,"start":481.085,"end":482.225},{"sentences":[{"text":"Mhmm.","start":482.11,"end":482.43,"sentiment":"neutral","sentiment_score":0.06498631089925766},{"text":"Bye bye.","start":482.43,"end":483.09,"sentiment":"neutral","sentiment_score":-0.013364441692829118}],"sentiment":"neutral","sentiment_score":0.01275247583786647,"channel":0,"num_words":3,"start":482.11,"end":483.09}]},"summary":{"result":"success","short":"The customer called about their internet service being offline and the agent explains that the issue is due to the customer's modem not being suspended. The agent promises to reassess the situation and send a technician to fix the issue. The customer is advised to text after hours to avoid disturbances."},"intents":{"segments":[{"text":"This is Erica accounts. How may I help you today? Hi.","start_word":1,"end_word":11,"intents":[{"intent":"Provide assistance","confidence_score":0.03228164}]},{"text":"Actually, I was in overseas, but I left my parents behind at my apartment. And I just find out, I came yesterday, that Internet is not working for one month.","start_word":12,"end_word":41,"intents":[{"intent":"Address internet issue","confidence_score":0.014726004}]},{"text":"Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account. In that way, I can Yeah.","start_word":42,"end_word":66,"intents":[{"intent":"Check account","confidence_score":0.021556102}]},{"text":"you or endorse the account to our technical department. What is the full name, please? Mhmm.","start_word":69,"end_word":84,"intents":[{"intent":"Endorse account","confidence_score":0.4089309}]},{"text":"what's the best time to call you? In that way, I can endorse your concern to our technical team. In that way, they could fix your connection and your services will be back up and running.","start_word":254,"end_word":289,"intents":[{"intent":"Request call back","confidence_score":0.013983598},{"intent":"Provide connection information","confidence_score":0.0047462867}]},{"text":"Your connection oh, you are not connected to the service. It's showing offline. However, Yeah. your service is still up and running to the network. We did not suspend your service. We did not disconnect your service. So there might But be the a problem problem was, like, with from the you router guys. or what.","start_word":359,"end_word":414,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.06395158}]},{"text":"And then once your connection is up and running, we will go ahead and check what we can do in reference to what you are saying about the charge. Okay?","start_word":590,"end_word":619,"intents":[{"intent":"Check charge and connect","confidence_score":0.0017731516}]},{"text":"So the best phone number to reach you is 9910. As you mentioned, you've already back to Australia. Okay. Right? Yes.","start_word":698,"end_word":718,"intents":[{"intent":"Provide contact number","confidence_score":0.044150565}]},{"text":"someone call me in a twenty to half an hour twenty minute to half an hour or after 08:00. After 08:00PM. Yes. Alright. So if they're not able to give you a call after thirty minutes, Yes.","start_word":857,"end_word":893,"intents":[{"intent":"Receive call back","confidence_score":0.0014935668}]},{"text":"So they are checking this phone number, and then when they receive this text assistance from our customer, they will response back to fix the connection even at night.","start_word":905,"end_word":933,"intents":[{"intent":"Fix connection","confidence_score":0.6531782}]},{"text":"So they are checking this phone number, and then when they receive this text assistance from our customer, they will response back to fix the connection even at night. They will check, investigate, something like that. 0 Yep.","start_word":905,"end_word":942,"intents":[{"intent":"Check and investigate","confidence_score":0.08442727},{"intent":"Troubleshoot internet connectivity","confidence_score":0.003186105}]},{"text":"able to call you, like, around after thirty minutes if your free Yeah.","start_word":999,"end_word":1011,"intents":[{"intent":"Call after hours","confidence_score":0.26837024}]}]},"sentiments":{"segments":[{"text":"Hey. This is Erica accounts. How may I help you today? Hi. Actually, I was in overseas, but I left my parents behind at my apartment.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.0007379335584118962},{"text":"And I just find out, I came yesterday, that Internet is not working for one month.","start_word":26,"end_word":41,"sentiment":"negative","sentiment_score":-0.4007560610771179},{"text":"Oh, I'm so sorry to hear about that. But let me just go ahead and pull out your account. In that way, I can Yeah. endorse Sure. you or endorse the account to our technical department. What is the full name, please? Mhmm. Niru Sharma. Thank you. So I'm speaking to miss Neeru Sharma. Yes. Okay.","start_word":42,"end_word":97,"sentiment":"neutral","sentiment_score":0.0005806118133477867},{"text":"Thank you. Nice to have you on the line.","start_word":98,"end_word":106,"sentiment":"positive","sentiment_score":0.5681880712509155},{"text":"Alright. Just one moment No worries. here. I believe your account is one of the showing offline, and then our technical rep is trying to reach through over a month to check what seems to be the problem, but we're not getting But, any like, response. they they send me a email, and Mhmm. then they said, like, do the modem unplugged and all that thing. And I send the message to my parents, and they did, like, disconnect the modem. They disconnect everything for one day, two day, and then reconnect, but it's still same. They were telling me, like, every single day, they're fine. They're doing, like, a reconnected, but it's nothing happening. Okay. So, neither currently, you're still overseas or you I am you're not here, actually. I'm I'm here, but I am not near to the modem right now. oh, okay. So Yes. what's the best time to call you? In that way, I can endorse your concern to our technical team. In that way, they could fix your connection and your services will be back up and running. That's a separate thing, but I'm not happy to pay for because this is happening from last two months, and I really wanted a credit as well because why should I pay for the Internet when I'm not Okay. even enjoying? Yeah. I understand That's, that now. yeah, So that's your I know, like, you guys can fix, but, like, this is not yeah, nice. I understand. Right? Yeah. Your connection oh, you are not connected to the service. It's showing offline. However, Yeah. your service is still up and running to the network. We did not suspend your service. We did not disconnect your service. So there might But be the a problem problem was, like, with from the you router guys. or what. That's the The reason problem we tried started, to go like, I think it's almost two months. Like, the problem is, like, the Internet is not working when I was here. So yeah. I after understand that that. So yeah. once After this has that been fixed and running, mhmm. good thing that you called in. It's been more than a month. As I've mentioned, our tech team is trying to get in hold with you because we're seeing you're offline, but your connection is up and running to the network. We're paying it to the network. Reason why we try to get on hold with you to check. That's because that's our standard protocol here. If we see the connection is online, but it's up and running to the network, we're paying off for it. We are trying to get in touch with the customer to check and fix the issue. So here's what we need to do. I will go ahead and endorse you to our tech team to check on this. And then once your connection is up and running, we will go ahead and check what we can do in reference to what you are saying about the charge. Okay? But as I've mentioned, your service is up and running. It's not suspended. It's not disconnected to the network. Reason why, I understand you paid for it. We also paid for the network. But that that's not an issue. We will go ahead and work things out with you in reference to this in our back account No. head. However, first thing first, your connection should be online because Yeah. it's still up and running to the network. Okay? So the best phone number to reach you is 9910. As you mentioned, you've already back to Australia. Okay. Right? Yes. Okay. And any best time to call you? However, if you're not available you know what? If you're not available during office hours, we also Mhmm. have, like, after hours who could assist you to fix the connection. Let me just provide you our after hours phone number because some of our customers are busy during office hours. They are not at Yes. home, and then they are home at night, something like that. Reason why we do have this tech support after hours. Do you have something to write on or you can type in from your phone, the phone Yeah. It's it's good, like, if you guys can call, like, number? around, I guess, either in a twenty minute because I am maybe I'm gonna go home quickly and just check over there. So either Alright. someone call me in a twenty to half an hour twenty minute to half an hour or after 08:00. After 08:00PM. Yes. Alright. So if they're not able to give you a call after thirty minutes, Yes. Please text this number because this is an after hour. So they are checking this phone number, and then when they receive this text assistance from our customer, they will response back to fix the connection even at night. They will check, investigate, something like that. 0 Yep. 403 Yep. 763 Just give me a second. 0403 Sure. 763 seven six three. 744. So I have two text message on this number? Yeah. Or You can use WhatsApp. This is active through our WhatsApp platform. Just tech assistance Mhmm. or tax your tech issue, they will revert to you after hours if they're not Okay. able to call you, like, around after thirty minutes if your free Yeah. time is at nighttime. Okay? Yeah. Sure. Alright. No worries. Alright.","start_word":107,"end_word":1022,"sentiment":"neutral","sentiment_score":-0.03845920246989186},{"text":"Thank you so Thank much, Neri.","start_word":1023,"end_word":1028,"sentiment":"positive","sentiment_score":0.46693071722984314},{"text":"And nothing to worry about this. We'll you. go ahead Yeah. and Because sort this I out was for not you. aware that they were suffering with Internet, and they were keep calling Yeah. their They own have phone. not told you? No. They don't wanna disturb me because I was in overseas, and then Yeah. I was they they disturbed me for first few days, and they were, like, messaging, then that is not working. And I was like, maybe the modem issue, you just do this. And then I received the email that this is happening for the Internet, Mm-mm. but I was thinking, like, it's maybe fixed. I was not aware about it. Yeah. Yeah.","start_word":1029,"end_word":1146,"sentiment":"neutral","sentiment_score":-0.16683080792427063},{"text":"Good thing that you reach out today.","start_word":1147,"end_word":1153,"sentiment":"positive","sentiment_score":0.3546639680862427},{"text":"In that way, we can sort this out because that answers our question why we're Yes. not able to get on hold with you through phone because our tech Okay. team is trying to call you as well. But anyway, we'll go ahead and fix this. Yeah. Okay? We'll see what we can do. Yes. No Yes. worries. Surely.","start_word":1154,"end_word":1212,"sentiment":"neutral","sentiment_score":0.01890097820531514},{"text":"Thank Thank you, Nero. Talk to you. you soon. Thanks. Have a good one. You too.","start_word":1213,"end_word":1228,"sentiment":"positive","sentiment_score":0.6327450275421143},{"text":"Bye. Mhmm. Bye bye.","start_word":1229,"end_word":1232,"sentiment":"neutral","sentiment_score":0.12787994742393494}],"average":{"sentiment":"neutral","sentiment_score":-0.029127843589510885}}}}