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I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks. Please stay on the line. Hello. This is Susan.\n\nChannel 0: Oh, hi, Amber. It's Andrew. And I just wanted to have I caught you in a bad time?\n\nChannel 1: No. We've got a pipeline, though. How can I help?\n\nChannel 0: Oh, yeah, Amber. Because, we have actually spoken a few months ago. I I don't know if you still remember, but we sent you an email with some of our information about our compliance with the AI MDR platform. And I I just wanted to see if now might be a better time to schedule a quick demo.\n\nChannel 1: I'm not interested, but thank you.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.32,"end":2.34,"sentiment":"neutral","sentiment_score":0.0026493345254233907},{"text":"I'll see if this person is available.","start":2.56,"end":4.34,"sentiment":"neutral","sentiment_score":0.012896525673568249}],"sentiment":"neutral","sentiment_score":0.0077729300994958195,"channel":1,"num_words":14,"start":0.32,"end":4.34},{"sentences":[{"text":"Andrew?","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.023549016565084457}],"sentiment":"neutral","sentiment_score":0.023549016565084457,"channel":0,"num_words":1,"start":7.3599997,"end":7.8599997},{"sentences":[{"text":"Thanks.","start":13.44,"end":13.94,"sentiment":"neutral","sentiment_score":0.23567992448806763},{"text":"Please stay on the line.","start":14.08,"end":15.38,"sentiment":"neutral","sentiment_score":0.10325708836317063},{"text":"Hello.","start":24.625,"end":25.025,"sentiment":"neutral","sentiment_score":0.0308713149279356},{"text":"This is Susan.","start":25.025,"end":25.925,"sentiment":"neutral","sentiment_score":0.03635870230694612}],"sentiment":"neutral","sentiment_score":0.08919127881526948,"channel":1,"num_words":10,"start":13.44,"end":25.925},{"sentences":[{"text":"Oh, hi, Amber.","start":27.220001,"end":28.26,"sentiment":"neutral","sentiment_score":0.023719747240344684},{"text":"It's Andrew.","start":28.26,"end":29.24,"sentiment":"neutral","sentiment_score":0.03200969099998474},{"text":"And I just wanted to have I caught you in a bad time?","start":29.78,"end":34.04,"sentiment":"neutral","sentiment_score":-0.21856593512571776}],"sentiment":"neutral","sentiment_score":-0.15034325182851818,"channel":0,"num_words":18,"start":27.220001,"end":34.04},{"sentences":[{"text":"No.","start":35.11,"end":35.61,"sentiment":"negative","sentiment_score":-0.42502814531326294},{"text":"We've got a pipeline, though.","start":36.07,"end":37.35,"sentiment":"neutral","sentiment_score":-0.26449603736400606},{"text":"How can I help?","start":37.35,"end":38.25,"sentiment":"neutral","sentiment_score":-0.008352731354534626}],"sentiment":"neutral","sentiment_score":-0.17809192575514315,"channel":1,"num_words":10,"start":35.11,"end":38.25},{"sentences":[{"text":"Oh, yeah, Amber.","start":39.184998,"end":40.144997,"sentiment":"neutral","sentiment_score":-0.0637408842643102},{"text":"Because, we have actually spoken a few months ago.","start":40.144997,"end":43.045,"sentiment":"neutral","sentiment_score":-0.06546103954315186},{"text":"I I don't know if you still remember, but we sent you an email with some of our information about our compliance with the AI MDR platform.","start":43.105,"end":51.604996,"sentiment":"neutral","sentiment_score":-0.08179320284613857},{"text":"And I I just wanted to see if now might be a better time to schedule a quick demo.","start":52.43,"end":57.25,"sentiment":"neutral","sentiment_score":-0.09144515877491549}],"sentiment":"neutral","sentiment_score":-0.08148700865949023,"channel":0,"num_words":58,"start":39.184998,"end":57.25},{"sentences":[{"text":"I'm not interested, but thank you.","start":58.294937,"end":60.554935,"sentiment":"negative","sentiment_score":-0.6862211326758066}],"sentiment":"negative","sentiment_score":-0.6862211326758066,"channel":1,"num_words":6,"start":58.294937,"end":60.554935}]},"summary":{"result":"success","short":"The customer, Andrew, calls and is put on hold while the agent, Susan, picks up. Susan mentions sending an email with information about their compliance with the AI MDR platform a few months ago and wants to schedule a demo, but Andrew is not interested."},"intents":{"segments":[{"text":"Because, we have actually spoken a few months ago. I I don't know if you still remember, but we sent you an email with some of our information about our compliance with the AI MDR platform. And I I just wanted to see if now might be a better time to schedule a quick demo.","start_word":56,"end_word":110,"intents":[{"intent":"Schedule demo","confidence_score":0.40156335}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew? Thanks. Please stay on the line. Hello. This is Susan. Oh, hi, Amber. It's Andrew. And I just wanted to have I caught you in a bad time?","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":-0.025516986846923828},{"text":"No.","start_word":43,"end_word":43,"sentiment":"negative","sentiment_score":-0.42502814531326294},{"text":"We've got a pipeline, though. How can I help? Oh, yeah, Amber. Because, we have actually spoken a few months ago. I I don't know if you still remember, but we sent you an email with some of our information about our compliance with the AI MDR platform. And I I just wanted to see if now might be a better time to schedule a quick demo.","start_word":44,"end_word":110,"sentiment":"neutral","sentiment_score":-0.09981336444616318},{"text":"I'm not interested, but thank you.","start_word":111,"end_word":116,"sentiment":"negative","sentiment_score":-0.7183438539505005}],"average":{"sentiment":"neutral","sentiment_score":-0.11403347533426168}}}}