{"metadata":{"transaction_key":"deprecated","request_id":"01a09d84-088c-7582-81d6-343663d04439","sha256":"b742b986d2165d77faa22fe93d4bfccd17edb6c67245df124de06b35677084d5","created":"2026-09-14T01:24:32.292Z","duration":25.631937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":62,"output_tokens":62},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":62,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning, Samuel. I just wanted to follow-up and check if you've received the email response yesterday regarding your booking code. Please let us know if you have a chance to review it or if you have any questions. Thank you.","confidence":0.9951172,"words":[{"word":"hello","start":5.92,"end":6.3999996,"confidence":0.92456055,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.26540273427963257},{"word":"good","start":6.3999996,"end":6.64,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5896158218383789},{"word":"morning","start":6.64,"end":6.96,"confidence":0.9951172,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.5876860618591309},{"word":"samuel","start":6.96,"end":7.46,"confidence":0.99316406,"punctuated_word":"Samuel.","sentiment":"positive","sentiment_score":0.5724805593490601},{"word":"i","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.35398948192596436},{"word":"just","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.3048446774482727},{"word":"wanted","start":7.9199996,"end":8.24,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.23461699485778809},{"word":"to","start":8.24,"end":8.4,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2535066306591034},{"word":"follow-up","start":8.4,"end":8.8,"confidence":0.9996745,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.21248236298561096},{"word":"and","start":8.8,"end":8.96,"confidence":0.9038086,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.262292742729187},{"word":"check","start":8.96,"end":9.2,"confidence":0.9291992,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.2497921884059906},{"word":"if","start":9.2,"end":9.44,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.23003023862838745},{"word":"you've","start":9.44,"end":9.679999,"confidence":0.88012695,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.19420844316482544},{"word":"received","start":9.679999,"end":10.16,"confidence":0.9448242,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.16973985731601715},{"word":"the","start":10.16,"end":10.32,"confidence":0.890625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.254408061504364},{"word":"email","start":10.32,"end":10.639999,"confidence":0.22338867,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2220205515623093},{"word":"response","start":10.639999,"end":11.139999,"confidence":0.36157227,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.3072640001773834},{"word":"yesterday","start":12.0,"end":12.5,"confidence":0.93603516,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.2201252579689026},{"word":"regarding","start":12.639999,"end":13.12,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.1823614686727524},{"word":"your","start":13.12,"end":13.36,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3101307153701782},{"word":"booking","start":13.36,"end":13.759999,"confidence":0.99902344,"punctuated_word":"booking","sentiment":"neutral","sentiment_score":0.26194772124290466},{"word":"code","start":13.759999,"end":14.259999,"confidence":0.8491211,"punctuated_word":"code.","sentiment":"neutral","sentiment_score":0.24593640863895416},{"word":"please","start":15.845,"end":16.085,"confidence":0.99316406,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.28463172912597656},{"word":"let","start":16.085,"end":16.325,"confidence":0.9980469,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.26091933250427246},{"word":"us","start":16.325,"end":16.485,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.2795749306678772},{"word":"know","start":16.485,"end":16.645,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.22407880425453183},{"word":"if","start":16.645,"end":16.885,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.29945987462997437},{"word":"you","start":16.885,"end":16.965,"confidence":0.9243164,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32396820187568665},{"word":"have","start":16.965,"end":17.205,"confidence":0.5078125,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.3197387158870697},{"word":"a","start":17.205,"end":17.285,"confidence":0.9741211,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.33664876222610474},{"word":"chance","start":17.285,"end":17.605,"confidence":0.99902344,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":0.14535139501094818},{"word":"to","start":17.605,"end":17.765,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.30774709582328796},{"word":"review","start":17.765,"end":18.085,"confidence":0.9667969,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.2316475510597229},{"word":"it","start":18.085,"end":18.585,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2961069941520691},{"word":"or","start":18.645,"end":19.045,"confidence":0.89208984,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.282307505607605},{"word":"if","start":19.045,"end":19.205,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.24507391452789307},{"word":"you","start":19.205,"end":19.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2622014880180359},{"word":"have","start":19.285,"end":19.445,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12199944257736206},{"word":"any","start":19.445,"end":19.685,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.08809083700180054},{"word":"questions","start":19.685,"end":20.185,"confidence":0.9160156,"punctuated_word":"questions.","sentiment":"neutral","sentiment_score":0.10728667676448822},{"word":"thank","start":20.404999,"end":20.645,"confidence":0.9667969,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6895657181739807},{"word":"you","start":20.645,"end":21.145,"confidence":0.98291016,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4342467784881592}],"paragraphs":{"transcript":"\nHello. Good morning, Samuel. I just wanted to follow-up and check if you've received the email response yesterday regarding your booking code. Please let us know if you have a chance to review it or if you have any questions. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.26540273427963257},{"text":"Good morning, Samuel.","start":6.3999996,"end":7.46,"sentiment":"positive","sentiment_score":0.5832608143488566},{"text":"I just wanted to follow-up and check if you've received the email response yesterday regarding your booking code.","start":7.52,"end":14.259999,"sentiment":"neutral","sentiment_score":0.2483165446254942},{"text":"Please let us know if you have a chance to review it or if you have any questions.","start":15.845,"end":20.185,"sentiment":"neutral","sentiment_score":0.24537962509526146},{"text":"Thank you.","start":20.404999,"end":21.145,"sentiment":"positive","sentiment_score":0.56190624833107}],"sentiment":"neutral","sentiment_score":0.286322112594332,"num_words":42,"start":5.92,"end":21.145}]}}]},{"alternatives":[{"transcript":"Please leave a message.","confidence":0.99902344,"words":[{"word":"please","start":1.1999999,"end":1.6999999,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0633961632847786},{"word":"leave","start":1.76,"end":1.92,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.02423541247844696},{"word":"a","start":1.92,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02571992576122284},{"word":"message","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.010626478120684624}],"paragraphs":{"transcript":"\nPlease leave a message.","paragraphs":[{"sentences":[{"text":"Please leave a message.","start":1.1999999,"end":2.6599998,"sentiment":"neutral","sentiment_score":-0.030994494911283255}],"sentiment":"neutral","sentiment_score":-0.030994494911283255,"num_words":4,"start":1.1999999,"end":2.6599998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Please leave a message.\n\nChannel 0: Hello. Good morning, Samuel. I just wanted to follow-up and check if you've received the email response yesterday regarding your booking code. Please let us know if you have a chance to review it or if you have any questions. Thank you.","paragraphs":[{"sentences":[{"text":"Please leave a message.","start":1.1999999,"end":2.6599998,"sentiment":"neutral","sentiment_score":-0.030994494911283255}],"sentiment":"neutral","sentiment_score":-0.030994494911283255,"channel":1,"num_words":4,"start":1.1999999,"end":2.6599998},{"sentences":[{"text":"Hello.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.26540273427963257},{"text":"Good morning, Samuel.","start":6.3999996,"end":7.46,"sentiment":"positive","sentiment_score":0.5832608143488566},{"text":"I just wanted to follow-up and check if you've received the email response yesterday regarding your booking code.","start":7.52,"end":14.259999,"sentiment":"neutral","sentiment_score":0.2483165446254942},{"text":"Please let us know if you have a chance to review it or if you have any questions.","start":15.845,"end":20.185,"sentiment":"neutral","sentiment_score":0.24537962509526146},{"text":"Thank you.","start":20.404999,"end":21.145,"sentiment":"positive","sentiment_score":0.56190624833107}],"sentiment":"neutral","sentiment_score":0.286322112594332,"channel":0,"num_words":42,"start":5.92,"end":21.145}]},"summary":{"result":"success","short":"Please leave a message. Hello. Good morning, Samuel. I just wanted to follow-up and check if you've received the email response yesterday regarding your booking code. Please let us know if you have a chance to review it or if you have any questions. Thank you."},"intents":{"segments":[{"text":"Please let us know if you have a chance to review it or if you have any questions. Thank you.","start_word":26,"end_word":45,"intents":[{"intent":"Review response","confidence_score":0.02366073}]},{"text":"Thank you.","start_word":44,"end_word":45,"intents":[{"intent":"Check response","confidence_score":0.6215899}]}]},"sentiments":{"segments":[{"text":"Please leave a message. Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.04631013795733452},{"text":"Good morning, Samuel.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.5819898247718811},{"text":"I just wanted to follow-up and check if you've received the email response yesterday regarding your booking code. Please let us know if you have a chance to review it or if you have any questions.","start_word":8,"end_word":43,"sentiment":"neutral","sentiment_score":0.24270322918891907},{"text":"Thank you.","start_word":44,"end_word":45,"sentiment":"positive","sentiment_score":0.6641892790794373}],"average":{"sentiment":"neutral","sentiment_score":0.2651184758832378}}}}