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Michael, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Michael, it's Cloud Solution IT. Again, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Michael, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, Michael, the last time that I talked to you, you asked me to call you back again after four to five months. And we're hoping, sir, that you have an available time next month, maybe on second or third week of September. Thank you. September 8. How about the ninth, sir? Sorry? Alright. The '9 is already full. How about the eleven, sir? Same week. Yep. 1PM. Alright. So, sir, what I'll be doing, I'll be sending a calendar invite. Again, the meeting date, sir, that would be September 11 at 1PM. And, sir, do you mind me asking, how many end user do you get in the company? About a 100, sir. And, sir, please kindly correct me if I'm wrong. The email address, sir, that would be michael.thompkins@ir.com? Alright. Thank you. Michael, again, thank you so much for allowing us to introduce our company. I'll be sending the invite right away, sir, right after this call. Alright. Have a blessed day, sir. 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Good morning. Yes. Michael, it's Ronald from Cloud Solution IT. How are you doing today?\n\nI'm doing wonderful. Thank you for asking. Michael, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Michael, it's Cloud Solution IT.\n\nAgain, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Michael, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, Michael, the last time that I talked to you, you asked me to call you back again after four to five months. And we're hoping, sir, that you have an available time next month, maybe on second or third week of September.\n\nThank you. September 8. How about the ninth, sir? Sorry? Alright.\n\nThe '9 is already full. How about the eleven, sir? Same week. Yep. 1PM.\n\nAlright. So, sir, what I'll be doing, I'll be sending a calendar invite. Again, the meeting date, sir, that would be September 11 at 1PM. And, sir, do you mind me asking, how many end user do you get in the company? About a 100, sir.\n\nAnd, sir, please kindly correct me if I'm wrong. The email address, sir, that would be michael.thompkins@ir.com? Alright. Thank you. Michael, again, thank you so much for allowing us to introduce our company.\n\nI'll be sending the invite right away, sir, right after this call. Alright. Have a blessed day, sir. 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I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":20.185,"end":27.724998,"sentiment":"neutral","sentiment_score":0.06672074040398002},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":28.33,"end":38.510002,"sentiment":"neutral","sentiment_score":0.07681856538962435},{"text":"Name of the company again, Michael, it's Cloud Solution IT.","start":39.37,"end":42.510002,"sentiment":"neutral","sentiment_score":0.05335637368261814}],"sentiment":"neutral","sentiment_score":0.13349610616398208,"num_words":68,"start":16.425,"end":42.510002},{"sentences":[{"text":"Again, we are a managed service provider.","start":43.585,"end":46.245,"sentiment":"neutral","sentiment_score":0.062208986708096096},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and 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Good morning. Yes. Michael, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Okay. Thanks, mate. Yourself?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Michael, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Michael, it's Cloud Solution IT.\n\nChannel 1: Yep.\n\nChannel 0: Again, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Michael, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. 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full.","start":121.409996,"end":123.11,"sentiment":"neutral","sentiment_score":-0.05461529120802879},{"text":"How about the eleven, sir?","start":124.369995,"end":126.15,"sentiment":"neutral","sentiment_score":0.0009338757023215295},{"text":"Same week.","start":126.93,"end":127.75,"sentiment":"neutral","sentiment_score":0.05832437798380852}],"sentiment":"neutral","sentiment_score":-0.012703740467818884,"channel":0,"num_words":13,"start":120.85,"end":127.75},{"sentences":[{"text":"Yep.","start":129.67,"end":130.17,"sentiment":"neutral","sentiment_score":0.17441195249557495},{"text":"That is just fine.","start":130.31,"end":131.45,"sentiment":"positive","sentiment_score":0.3340313732624054}],"sentiment":"neutral","sentiment_score":0.3021074891090393,"channel":1,"num_words":5,"start":129.67,"end":131.45},{"sentences":[{"text":"Yep.","start":131.83499,"end":132.33499,"sentiment":"neutral","sentiment_score":0.09804825484752656},{"text":"1PM.","start":132.475,"end":133.215,"sentiment":"neutral","sentiment_score":0.07746626436710358}],"sentiment":"neutral","sentiment_score":0.08775725960731506,"channel":0,"num_words":2,"start":131.83499,"end":133.215},{"sentences":[{"text":"Yep.","start":134.23,"end":134.47,"sentiment":"neutral","sentiment_score":0.1178584024310112},{"text":"That's fine.","start":134.47,"end":135.29,"sentiment":"neutral","sentiment_score":0.21749800443649292}],"sentiment":"neutral","sentiment_score":0.18428480376799902,"channel":1,"num_words":3,"start":134.23,"end":135.29},{"sentences":[{"text":"Alright.","start":135.675,"end":136.175,"sentiment":"neutral","sentiment_score":0.18238388001918793},{"text":"So, sir, what I'll be doing, I'll be sending a calendar invite.","start":136.475,"end":139.915,"sentiment":"neutral","sentiment_score":0.1423107379426559},{"text":"Again, the meeting date, sir, that would be September 11 at 1PM.","start":139.915,"end":144.895,"sentiment":"neutral","sentiment_score":0.054534412920475006},{"text":"And, sir, do you mind me asking, how many end user do you get in the company?","start":145.36,"end":149.37999,"sentiment":"neutral","sentiment_score":0.016166134463513598}],"sentiment":"neutral","sentiment_score":0.06712738038705927,"channel":0,"num_words":42,"start":135.675,"end":149.37999},{"sentences":[{"text":"About 200.","start":150.54501,"end":151.52501,"sentiment":"neutral","sentiment_score":0.004875320941209793}],"sentiment":"neutral","sentiment_score":0.004875320941209793,"channel":1,"num_words":2,"start":150.54501,"end":151.52501},{"sentences":[{"text":"About a 100, sir.","start":152.16,"end":153.45999,"sentiment":"neutral","sentiment_score":0.006306737079285085},{"text":"And, sir, please kindly correct me if I'm wrong.","start":153.76,"end":156.08,"sentiment":"neutral","sentiment_score":-0.08792059951358372},{"text":"The email address, sir, that would be michael.thompkins@ir.com?","start":156.08,"end":160.98,"sentiment":"neutral","sentiment_score":-0.005161895940545946}],"sentiment":"neutral","sentiment_score":-0.03844541022997527,"channel":0,"num_words":21,"start":152.16,"end":160.98},{"sentences":[{"text":"Correct.","start":161.23999,"end":161.73999,"sentiment":"neutral","sentiment_score":0.04857112839818001}],"sentiment":"neutral","sentiment_score":0.04857112839818001,"channel":1,"num_words":1,"start":161.23999,"end":161.73999},{"sentences":[{"text":"Alright.","start":162.515,"end":163.015,"sentiment":"neutral","sentiment_score":0.1960170716047287},{"text":"Thank you.","start":163.075,"end":163.815,"sentiment":"positive","sentiment_score":0.43617600202560425},{"text":"Michael, again, thank you so much for allowing us to introduce our company.","start":164.435,"end":167.47499,"sentiment":"positive","sentiment_score":0.6324562980578496},{"text":"I'll be sending the invite right away, sir, right after this call.","start":167.47499,"end":170.53499,"sentiment":"neutral","sentiment_score":0.3108604835967223}],"sentiment":"positive","sentiment_score":0.4650223840560232,"channel":0,"num_words":28,"start":162.515,"end":170.53499},{"sentences":[{"text":"No worries.","start":171.905,"end":172.145,"sentiment":"neutral","sentiment_score":0.28533753752708435},{"text":"Thank you.","start":172.145,"end":172.545,"sentiment":"positive","sentiment_score":0.4454460144042969},{"text":"Bye bye.","start":172.545,"end":173.205,"sentiment":"neutral","sentiment_score":0.3145613968372345}],"sentiment":"positive","sentiment_score":0.34844831625620526,"channel":1,"num_words":6,"start":171.905,"end":173.205},{"sentences":[{"text":"Alright.","start":172.995,"end":173.39499,"sentiment":"positive","sentiment_score":0.4539948701858521},{"text":"Have a blessed day, sir.","start":173.39499,"end":174.435,"sentiment":"positive","sentiment_score":0.6053444027900696},{"text":"Thank you.","start":174.435,"end":175.17499,"sentiment":"positive","sentiment_score":0.3705518990755081}],"sentiment":"positive","sentiment_score":0.527727585285902,"channel":0,"num_words":8,"start":172.995,"end":175.17499}]},"summary":{"result":"success","short":"The customer, Michael, receives a call from Ronald, a representative from Cloud Solutions IT. Ronald explains that they are a managed service provider and Microsoft trusted partner providing cloud solutions, including cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and more. He also asks for an introductory meeting with Michael's CTO, Baljit Singh, to introduce their company and provide services. They schedule the meeting for September 11 at 1PM and exchange contact information."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":52,"end_word":78,"intents":[{"intent":"Arrange meeting","confidence_score":0.067840554}]},{"text":"So, sir, what I'll be doing, I'll be sending a calendar invite. Again, the meeting date, sir, that would be September 11 at 1PM.","start_word":250,"end_word":273,"intents":[{"intent":"Send invite","confidence_score":0.24730055}]},{"text":"Again, the meeting date, sir, that would be September 11 at 1PM.","start_word":262,"end_word":273,"intents":[{"intent":"Confirm meeting time","confidence_score":0.022777371}]},{"text":"And, sir, do you mind me asking, how many end user do you get in the company? About 200.","start_word":274,"end_word":292,"intents":[{"intent":"Provide company information","confidence_score":0.011683607}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good morning. Yes. Michael, it's Ronald from Cloud Solution IT. How are you doing today? Okay.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.23736555874347687},{"text":"Thanks, mate. Yourself? I'm doing wonderful. Thank you for asking.","start_word":18,"end_word":27,"sentiment":"positive","sentiment_score":0.5968331098556519},{"text":"Michael, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Michael, it's Cloud Solution IT. Yep. Again, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Michael, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, Michael, the last time that I talked to you, you asked me to call you back again after four to five months. And Yep. we're hoping, sir, that you have an available time next month, maybe on second or third week of September. Yep.","start_word":28,"end_word":200,"sentiment":"neutral","sentiment_score":0.06757360860446975},{"text":"Thank you.","start_word":201,"end_word":202,"sentiment":"positive","sentiment_score":0.4853754937648773},{"text":"Yes. And that'd be September 8. September 8. How about the ninth, sir? The ninth is chockablock. Sorry? The ninth is already full. Alright. The '9 is already full. How about the eleven, sir? Same week. Yep. That is just fine. Yep. 1PM. Yep. That's fine. Alright. So, sir, what I'll be doing, I'll be sending a calendar invite. Again, the meeting date, sir, that would be September 11 at 1PM. And, sir, do you mind me asking, how many end user do you get in the company? About 200. About a 100, sir. And, sir, please kindly correct me if I'm wrong. The email address, sir, that would be michael.thompkins@ir.com? Correct. Alright.","start_word":203,"end_word":315,"sentiment":"neutral","sentiment_score":0.03288852050900459},{"text":"Thank you. Michael, again, thank you so much for allowing us to introduce our company.","start_word":316,"end_word":330,"sentiment":"positive","sentiment_score":0.5856475234031677},{"text":"I'll be sending the invite right away, sir, right after this call. No worries.","start_word":331,"end_word":344,"sentiment":"neutral","sentiment_score":0.311344712972641},{"text":"Thank you.","start_word":345,"end_word":346,"sentiment":"positive","sentiment_score":0.43349525332450867},{"text":"Bye bye.","start_word":347,"end_word":348,"sentiment":"neutral","sentiment_score":0.316253662109375},{"text":"Alright. Have a blessed day, sir. Thank you.","start_word":349,"end_word":356,"sentiment":"positive","sentiment_score":0.6495885252952576}],"average":{"sentiment":"neutral","sentiment_score":0.13331502654015798}}}}