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Actually, yesterday, since I haven't connected with you yesterday, I tried calling you back. I've already filed a ticket to our network. So we're just waiting for the response, and we'll get back to you soon. We're already working in it on our end since you're not yet connected. We're not we're actually saying you're not yet connected, so we've already, sell the ticket, beforehand, or prior to your call. It was filed yesterday. Yes. No worries. But are you seeing your Wi Fi name? Your Wi Fi could are you seeing that? So you were seeing a different name on your Wi Fi. Okay. Before we process the I mean, reinstating the Internet yesterday or the service yesterday, if I may ask if it is already plugged in or not? Can you confirm that the green is stabilized or the lights on the if it's stabilized, the the light on your router? Mhmm. Oh, I'm sorry. There's a red light? Uh-huh. Okay. Alright. So, yeah, I'll take note of that as well. 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you for calling Airtel. My name is Mary. May I have your name, please? Hi, Riley. My name is Mary.\n\nHow's your connection? Were you able to connect your Internet? Mhmm. Yes. Actually, yesterday, since I haven't connected with you yesterday, I tried calling you back.\n\nI've already filed a ticket to our network. So we're just waiting for the response, and we'll get back to you soon. We're already working in it on our end since you're not yet connected. We're not we're actually saying you're not yet connected, so we've already, sell the ticket, beforehand, or prior to your call. It was filed yesterday.\n\nYes. No worries. But are you seeing your Wi Fi name? Your Wi Fi could are you seeing that? So you were seeing a different name on your Wi Fi.\n\nOkay. Before we process the I mean, reinstating the Internet yesterday or the service yesterday, if I may ask if it is already plugged in or not? Can you confirm that the green is stabilized or the lights on the if it's stabilized, the the light on your router? Mhmm. Oh, I'm sorry.\n\nThere's a red light? Uh-huh. Okay. Alright. So, yeah, I'll take note of that as well.\n\nBut rest assured that this has been raised to the network so that you can be connected to your Internet soon. Once there is an update, I'll get back to you within the day. Alright? No worries. Anything else I can help you with?\n\nThank you so much, Riley, and have a great day. Goodbye for now. 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Internet?","start":10.559999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.04301470358456884},{"text":"Mhmm.","start":22.425,"end":22.925,"sentiment":"neutral","sentiment_score":-0.024769781157374385},{"text":"Yes.","start":25.705,"end":26.105,"sentiment":"neutral","sentiment_score":0.0979953110218048},{"text":"Actually, yesterday, since I haven't connected with you yesterday, I tried calling you back.","start":26.105,"end":33.01,"sentiment":"neutral","sentiment_score":0.07551440942500319}],"sentiment":"neutral","sentiment_score":0.06414365202475053,"num_words":26,"start":9.679999,"end":33.01},{"sentences":[{"text":"I've already filed a ticket to our network.","start":33.01,"end":36.47,"sentiment":"neutral","sentiment_score":0.09719006437808275},{"text":"So we're just waiting for the response, and we'll get back to you soon.","start":37.01,"end":41.11,"sentiment":"neutral","sentiment_score":0.1500769252223628},{"text":"We're already working in it on our end since you're not 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that?","start":65.36,"end":67.54,"sentiment":"neutral","sentiment_score":-0.017385797458700836},{"text":"So you were seeing a different name on your Wi Fi.","start":82.595,"end":88.08,"sentiment":"neutral","sentiment_score":-0.10857146673581818}],"sentiment":"neutral","sentiment_score":-0.03879351724560062,"num_words":30,"start":58.96,"end":88.08},{"sentences":[{"text":"Okay.","start":97.82,"end":98.32,"sentiment":"neutral","sentiment_score":-0.002995343878865242},{"text":"Before we process the I mean, reinstating the Internet yesterday or the service yesterday, if I may ask if it is already plugged in or not?","start":99.384995,"end":109.325,"sentiment":"neutral","sentiment_score":0.007880452160651866},{"text":"Can you confirm that the green is stabilized or the lights on the if it's stabilized, the the light on your router?","start":117.979996,"end":125.6,"sentiment":"neutral","sentiment_score":-0.006186061559922316},{"text":"Mhmm.","start":132.675,"end":133.175,"sentiment":"neutral","sentiment_score":-0.01695837639272213},{"text":"Oh, I'm sorry.","start":135.715,"end":136.595,"sentiment":"neutral","sentiment_score":-0.030468493700027466}],"sentiment":"neutral","sentiment_score":-0.0008030339530757013,"num_words":53,"start":97.82,"end":136.595},{"sentences":[{"text":"There's a red light?","start":136.595,"end":137.815,"sentiment":"neutral","sentiment_score":-0.04001158382743597},{"text":"Uh-huh.","start":140.89,"end":141.39,"sentiment":"neutral","sentiment_score":-0.04611287638545036},{"text":"Okay.","start":142.48999,"end":142.98999,"sentiment":"neutral","sentiment_score":0.03440004587173462},{"text":"Alright.","start":143.60999,"end":144.10999,"sentiment":"neutral","sentiment_score":0.08783592283725739},{"text":"So, yeah, I'll take note of that as 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Hey. It's Riley, Luca. How are you going? No. For some reason, I can't. And I've tried everything that I've I've read in the email. I've tried to unplug it. I've tried to press the hard reset. I've done everything that I can on my end. I was just wondering if it got comes up all good on your end still. Oh, too easy. Thank you very much. It's coming up. Yeah. It's it's weird because originally when I first had it, it came up as the Artel one, and then now it's reset. It's turned into a different name. I don't know if that's anything to do with it or anything, but, yeah, it's just weird. Yeah. So it's it's coming up as the name yeah. It's coming up as the name as the actual modem instead of coming up as the company name like it used to. I mean, I I don't think it's that much of a problem. It's just something that I noticed was weird. Yeah. It's already plugged in. Everything was, like I didn't touch the modem, and nothing was different. Nothing new was plugged in. Nothing was unplugged. The what? Sorry? Yeah. It's it's got it's, like, obviously flat. It's the light on my router is flashing relatively slowly. No. It's it's it's a green light, but it's flashing relatively slowly. Thank you very much. No. That's all. You too. 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Hey. It's Riley, Luca. How are you going? No.\n\nFor some reason, I can't. And I've tried everything that I've I've read in the email. I've tried to unplug it. I've tried to press the hard reset. I've done everything that I can on my end.\n\nI was just wondering if it got comes up all good on your end still. Oh, too easy. Thank you very much. It's coming up. Yeah.\n\nIt's it's weird because originally when I first had it, it came up as the Artel one, and then now it's reset. It's turned into a different name. I don't know if that's anything to do with it or anything, but, yeah, it's just weird. Yeah. So it's it's coming up as the name yeah.\n\nIt's coming up as the name as the actual modem instead of coming up as the company name like it used to. I mean, I I don't think it's that much of a problem. It's just something that I noticed was weird. Yeah. It's already plugged in.\n\nEverything was, like I didn't touch the modem, and nothing was different. Nothing new was plugged in. Nothing was unplugged. The what? Sorry?\n\nYeah. It's it's got it's, like, obviously flat. It's the light on my router is flashing relatively slowly. No. It's it's it's a green light, but it's flashing relatively slowly.\n\nThank you very much. No. That's all. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":4.88,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.11768046021461488},{"text":"Hey.","start":5.2799997,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.14782780408859253},{"text":"It's Riley, Luca.","start":5.3599997,"end":6.16,"sentiment":"neutral","sentiment_score":0.19441219170888266},{"text":"How are you going?","start":6.16,"end":7.23,"sentiment":"neutral","sentiment_score":0.24624645337462425},{"text":"No.","start":12.925,"end":13.425,"sentiment":"neutral","sentiment_score":-0.17065905034542084}],"sentiment":"neutral","sentiment_score":0.16630716025829315,"num_words":10,"start":4.88,"end":13.425},{"sentences":[{"text":"For some reason, I can't.","start":13.485,"end":14.605,"sentiment":"neutral","sentiment_score":-0.2733152866363525},{"text":"And I've tried everything that I've I've read in the email.","start":14.605,"end":16.925,"sentiment":"neutral","sentiment_score":-0.20671270110390402},{"text":"I've 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My name is Mary. May I have your name, please?\n\nChannel 1: Hey. Hey. It's Riley, Luca. How are you going?\n\nChannel 0: Hi, Riley. My name is Mary. How's your connection? Were you able to connect your Internet?\n\nChannel 1: No. For some reason, I can't. And I've tried everything that I've I've read in the email. I've tried to unplug it. I've tried to press the hard reset.\n\nI've done everything that I can on my end. I was just wondering\n\nChannel 0: Mhmm.\n\nChannel 1: if it got comes up all good on your end still.\n\nChannel 0: Yes. Actually, yesterday, since I haven't connected with you yesterday, I tried calling you back. I've already filed a ticket to our network. So we're just waiting for the response, and we'll get back to you soon. We're already working in it on our end since you're not yet connected.\n\nWe're not we're actually saying you're not yet connected, so we've already, sell the ticket, beforehand, or prior to your call. It was filed yesterday.\n\nChannel 1: Oh, too easy. Thank you very much.\n\nChannel 0: Yes. No worries. But are you seeing your Wi Fi name? Your Wi Fi could are you seeing that?\n\nChannel 1: It's coming up. Yeah. It's it's weird because originally when I first had it, it came up as the Artel one, and then now it's reset. It's turned into a different name. I don't know if that's anything to do with it or anything, but, yeah, it's just weird.\n\nChannel 0: So you were seeing a different name\n\nChannel 1: Yeah. So it's it's\n\nChannel 0: on\n\nChannel 1: coming\n\nChannel 0: your\n\nChannel 1: up\n\nChannel 0: Wi\n\nChannel 1: as the\n\nChannel 0: Fi.\n\nChannel 1: name yeah. It's coming up as the name as the actual modem instead of coming up as the company name like it used to. I mean, I I don't think it's that much of a problem. It's just something that I noticed was weird.\n\nChannel 0: Okay. Before we process the I mean, reinstating the Internet yesterday or the service yesterday, if I may ask if it is already plugged in or not?\n\nChannel 1: Yeah. It's already plugged in. Everything was, like I didn't touch the modem, and nothing was different. Nothing new was plugged in. Nothing was unplugged.\n\nChannel 0: Can you confirm that the green is stabilized or\n\nChannel 1: The\n\nChannel 0: the\n\nChannel 1: what?\n\nChannel 0: lights\n\nChannel 1: Sorry?\n\nChannel 0: on the if it's stabilized, the the light on your router?\n\nChannel 1: Yeah. It's it's got it's, like, obviously flat. It's the light on my router is flashing relatively slowly.\n\nChannel 0: Mhmm. Oh, I'm sorry. There's a red light?\n\nChannel 1: No. It's it's it's a green light, but it's flashing\n\nChannel 0: Uh-huh.\n\nChannel 1: relatively slowly.\n\nChannel 0: Okay. Alright. So, yeah, I'll take note of that as well. But rest assured that this has been raised to the network so that you can be connected to your Internet soon. Once there is an update, I'll get back to you within the day.\n\nAlright?\n\nChannel 1: Thank you very much.\n\nChannel 0: No worries. Anything else I can help you with?\n\nChannel 1: No. That's all.\n\nChannel 0: Thank you so much, Riley, and have a great day. Goodbye\n\nChannel 1: You\n\nChannel 0: for now.\n\nChannel 1: too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.52,"end":3.04,"sentiment":"positive","sentiment_score":0.5850301384925842},{"text":"My name is Mary.","start":3.04,"end":3.6799998,"sentiment":"positive","sentiment_score":0.47059116512537},{"text":"May I have your name, please?","start":3.6799998,"end":4.9,"sentiment":"neutral","sentiment_score":0.31292768319447833}],"sentiment":"positive","sentiment_score":0.4456720968087514,"channel":0,"num_words":15,"start":1.52,"end":4.9},{"sentences":[{"text":"Hey.","start":4.88,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.11768046021461488},{"text":"Hey.","start":5.2799997,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.14782780408859253},{"text":"It's Riley, Luca.","start":5.3599997,"end":6.16,"sentiment":"neutral","sentiment_score":0.19441219170888266},{"text":"How are you going?","start":6.16,"end":7.23,"sentiment":"neutral","sentiment_score":0.24624645337462425}],"sentiment":"neutral","sentiment_score":0.2037478503253725,"channel":1,"num_words":9,"start":4.88,"end":7.23},{"sentences":[{"text":"Hi, Riley.","start":7.7599998,"end":8.74,"sentiment":"neutral","sentiment_score":0.0901203565299511},{"text":"My name is Mary.","start":8.96,"end":9.679999,"sentiment":"neutral","sentiment_score":0.07414978090673685},{"text":"How's your connection?","start":9.679999,"end":10.559999,"sentiment":"neutral","sentiment_score":0.07873492191235225},{"text":"Were you able to connect your Internet?","start":10.559999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.04301470358456884}],"sentiment":"neutral","sentiment_score":0.06338422046974301,"channel":0,"num_words":16,"start":7.7599998,"end":12.259999},{"sentences":[{"text":"No.","start":12.925,"end":13.425,"sentiment":"neutral","sentiment_score":-0.17065905034542084},{"text":"For some reason, I 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the if it's stabilized, the the light on your router?","start":121.899994,"end":125.6,"sentiment":"neutral","sentiment_score":-0.011069778564640066}],"sentiment":"neutral","sentiment_score":-0.011069778564640066,"channel":0,"num_words":11,"start":121.899994,"end":125.6},{"sentences":[{"text":"Yeah.","start":126.155,"end":126.395004,"sentiment":"neutral","sentiment_score":-0.016643982380628586},{"text":"It's it's got it's, like, obviously flat.","start":126.395004,"end":128.955,"sentiment":"neutral","sentiment_score":-0.05385356130344527},{"text":"It's the light on my router is flashing relatively slowly.","start":128.955,"end":132.975,"sentiment":"neutral","sentiment_score":-0.1226792573928833}],"sentiment":"neutral","sentiment_score":-0.09002286030186547,"channel":1,"num_words":18,"start":126.155,"end":132.975},{"sentences":[{"text":"Mhmm.","start":132.675,"end":133.175,"sentiment":"neutral","sentiment_score":-0.01695837639272213},{"text":"Oh, I'm sorry.","start":135.715,"end":136.595,"sentiment":"neutral","sentiment_score":-0.030468493700027466},{"text":"There's a red light?","start":136.595,"end":137.815,"sentiment":"neutral","sentiment_score":-0.04001158382743597}],"sentiment":"neutral","sentiment_score":-0.03355127410031855,"channel":0,"num_words":8,"start":132.675,"end":137.815},{"sentences":[{"text":"No.","start":138.09999,"end":138.26,"sentiment":"neutral","sentiment_score":-0.0847465842962265},{"text":"It's it's it's a green light, but it's flashing","start":138.26,"end":140.84,"sentiment":"neutral","sentiment_score":-0.04652003923224078}],"sentiment":"neutral","sentiment_score":-0.05034269373863935,"channel":1,"num_words":10,"start":138.09999,"end":140.84},{"sentences":[{"text":"Uh-huh.","start":140.89,"end":141.39,"sentiment":"neutral","sentiment_score":-0.04611287638545036}],"sentiment":"neutral","sentiment_score":-0.04611287638545036,"channel":0,"num_words":1,"start":140.89,"end":141.39},{"sentences":[{"text":"relatively slowly.","start":140.98,"end":142.12,"sentiment":"neutral","sentiment_score":-0.04820413701236248}],"sentiment":"neutral","sentiment_score":-0.04820413701236248,"channel":1,"num_words":2,"start":140.98,"end":142.12},{"sentences":[{"text":"Okay.","start":142.48999,"end":142.98999,"sentiment":"neutral","sentiment_score":0.03440004587173462},{"text":"Alright.","start":143.60999,"end":144.10999,"sentiment":"neutral","sentiment_score":0.08783592283725739},{"text":"So, yeah, I'll take note of that as 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now.","start":168.53888,"end":169.11888,"sentiment":"neutral","sentiment_score":0.2576082795858383}],"sentiment":"neutral","sentiment_score":0.2576082795858383,"channel":0,"num_words":2,"start":168.53888,"end":169.11888},{"sentences":[{"text":"too.","start":168.82893,"end":169.22894,"sentiment":"neutral","sentiment_score":0.1690565049648285},{"text":"Bye.","start":169.22894,"end":169.72894,"sentiment":"neutral","sentiment_score":0.06729285418987274}],"sentiment":"neutral","sentiment_score":0.11817467957735062,"channel":1,"num_words":2,"start":168.82893,"end":169.72894},{"sentences":[{"text":"Bye bye.","start":170.29887,"end":170.95888,"sentiment":"neutral","sentiment_score":0.030518233776092543}],"sentiment":"neutral","sentiment_score":0.030518233776092543,"channel":0,"num_words":2,"start":170.29887,"end":170.95888}]},"summary":{"result":"success","short":"The customer, Luca, called Airtel because he had trouble connecting to his internet. The representative, Mary, tried to troubleshoot the issue and found that Luca's name was not showing up properly. She informed Luca that she had already filed a ticket to the network and would get back to him soon. Mary also confirmed that Luca's Wi Fi name had been updated and that the issue had been resolved."},"intents":{"segments":[{"text":"Were you able to connect your Internet? No.","start_word":33,"end_word":40,"intents":[{"intent":"Request assistance with internet connection","confidence_score":0.0002791616}]},{"text":"I've already filed a ticket to our network. So we're just waiting for the response, and we'll get back to you soon. We're already working in it on our end since you're not yet connected. We're not we're actually saying you're not yet connected, so we've already, sell the ticket, beforehand, or prior to your call. It was filed yesterday.","start_word":109,"end_word":168,"intents":[{"intent":"File ticket for wi fi","confidence_score":0.0008404395}]},{"text":"Before we process the I mean, reinstating the Internet yesterday or the service yesterday, if I may ask if it is already plugged in or not? Yeah.","start_word":308,"end_word":334,"intents":[{"intent":"Reconnect internet","confidence_score":0.15697646}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5420267581939697},{"text":"May I have your name, please? Hey. Hey. It's Riley, Luca. How are you going? Hi, Riley. My name is Mary. How's your connection? Were you able to connect your Internet? No. For some reason, I can't. And I've tried everything that I've I've read in the email. I've tried to unplug it. I've tried to press the hard reset. I've done everything that I can on my end. I was just wondering Mhmm. if it got comes up all good on your end still. Yes. Actually, yesterday, since I haven't connected with you yesterday, I tried calling you back. I've already filed a ticket to our network. So we're just waiting for the response, and we'll get back to you soon. We're already working in it on our end since you're not yet connected. We're not we're actually saying you're not yet connected, so we've already, sell the ticket, beforehand, or prior to your call. It was filed yesterday. Oh, too easy.","start_word":9,"end_word":171,"sentiment":"neutral","sentiment_score":0.013126534409821032},{"text":"Thank you very much.","start_word":172,"end_word":175,"sentiment":"positive","sentiment_score":0.5648479461669922},{"text":"Yes. No worries. But are you seeing your Wi Fi name? Your Wi Fi could are you seeing that? It's coming up. Yeah. It's it's weird because originally when I first had it, it came up as the Artel one, and then now it's reset. It's turned into a different name. I don't know if that's anything to do with it or anything, but, yeah, it's just weird. So you were seeing a different name Yeah. So it's it's on coming your up Wi as the Fi. name yeah. It's coming up as the name as the actual modem instead of coming up as the company name like it used to. I mean, I I don't think it's that much of a problem. It's just something that I noticed was weird. Okay. Before we process the I mean, reinstating the Internet yesterday or the service yesterday, if I may ask if it is already plugged in or not? Yeah. It's already plugged in. Everything was, like I didn't touch the modem, and nothing was different. Nothing new was plugged in. Nothing was unplugged. Can you confirm that the green is stabilized or The the what? lights Sorry? on the if it's stabilized, the the light on your router? Yeah. It's it's got it's, like, obviously flat. It's the light on my router is flashing relatively slowly. Mhmm. Oh, I'm sorry. There's a red light? No. It's it's it's a green light, but it's flashing Uh-huh. relatively slowly. Okay. Alright. So, yeah, I'll take note of that as well. But rest assured that this has been raised to the network so that you can be connected to your Internet soon. Once there is an update, I'll get back to you within the day. Alright?","start_word":176,"end_word":468,"sentiment":"neutral","sentiment_score":-0.06756202600031785},{"text":"Thank you very much.","start_word":469,"end_word":472,"sentiment":"positive","sentiment_score":0.5556626319885254},{"text":"No worries. Anything else I can help you with? No. That's all.","start_word":473,"end_word":484,"sentiment":"neutral","sentiment_score":0.18766020238399503},{"text":"Thank you so much, Riley, and have a great day.","start_word":485,"end_word":494,"sentiment":"positive","sentiment_score":0.6550764441490173},{"text":"Goodbye You for now. too. Bye. Bye bye.","start_word":495,"end_word":502,"sentiment":"neutral","sentiment_score":0.18428605794906616}],"average":{"sentiment":"neutral","sentiment_score":0.002503952227140728}}}}