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Good afternoon. Yeah. This is Renee from Airtel tech support. Am I speaking with Zee Penn?\n\nChannel 1: I cannot hear you. Who is there?\n\nChannel 0: Hello? Yeah.\n\nChannel 1: Yes?\n\nChannel 0: This is Marlene from Airtel Australia.\n\nChannel 1: Yes?\n\nChannel 0: Am I speaking with Zepin?\n\nChannel 1: Yes?\n\nChannel 0: Yeah. I just wanted to check-in because we noticed that your Internet service currently offline. If you need assistance, or are\n\nChannel 1: Oh,\n\nChannel 0: you\n\nChannel 1: it's\n\nChannel 0: having\n\nChannel 1: already\n\nChannel 0: technical issues?\n\nChannel 1: worked. The Internet is okay, I think.\n\nChannel 0: Okay. Okay\n\nChannel 1: Oh,\n\nChannel 0: then.\n\nChannel 1: thank you.\n\nChannel 0: Just give us a callback if you're in any issues.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you. Bye bye.\n\nChannel 0: You're welcome. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.01732972264289856}],"sentiment":"neutral","sentiment_score":0.01732972264289856,"channel":1,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.0816938579082489},{"text":"Good afternoon.","start":2.3999999,"end":3.04,"sentiment":"neutral","sentiment_score":0.2592174932360649},{"text":"Yeah.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.1350516974925995},{"text":"This is Renee from Airtel tech support.","start":3.36,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.07903297830905233},{"text":"Am I speaking with Zee Penn?","start":6.64,"end":8.34,"sentiment":"neutral","sentiment_score":0.016135357320308685}],"sentiment":"neutral","sentiment_score":0.08148373729165863,"channel":0,"num_words":17,"start":1.68,"end":8.34},{"sentences":[{"text":"I cannot hear you.","start":9.679999,"end":11.3,"sentiment":"neutral","sentiment_score":-0.27213072404265404},{"text":"Who is there?","start":12.0,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.14307947953542074}],"sentiment":"neutral","sentiment_score":-0.21682304782526834,"channel":1,"num_words":7,"start":9.679999,"end":13.139999},{"sentences":[{"text":"Hello?","start":13.014999,"end":13.514999,"sentiment":"neutral","sentiment_score":-0.021404728293418884},{"text":"Yeah.","start":13.8949995,"end":14.3949995,"sentiment":"neutral","sentiment_score":-0.012153660878539084}],"sentiment":"neutral","sentiment_score":-0.016779194585978985,"channel":0,"num_words":2,"start":13.014999,"end":14.3949995},{"sentences":[{"text":"Yes?","start":14.4,"end":14.9,"sentiment":"neutral","sentiment_score":0.005094765219837427}],"sentiment":"neutral","sentiment_score":0.005094765219837427,"channel":1,"num_words":1,"start":14.4,"end":14.9},{"sentences":[{"text":"This is Marlene from Airtel 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you.","start":37.44,"end":38.18,"sentiment":"positive","sentiment_score":0.39409008622169495}],"sentiment":"positive","sentiment_score":0.39409008622169495,"channel":1,"num_words":2,"start":37.44,"end":38.18},{"sentences":[{"text":"Just give us a callback if you're in any 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When Zee is not heard, Marlene from Airtel Australia calls to ask if Zee is in need of technical assistance. When he does not respond, Renee tells him to call back if he needs further assistance and ends the call."},"intents":{"segments":[{"text":"This is Marlene from Airtel Australia. Yes? Am I speaking with Zepin? Yes? Yeah.","start_word":28,"end_word":41,"intents":[{"intent":"Confirm identity","confidence_score":0.06491725}]},{"text":"I just wanted to check-in because we noticed that your Internet service currently offline. If you need assistance, or are Oh, you it's having already technical issues? worked. The Internet is okay, I think. Okay.","start_word":42,"end_word":76,"intents":[{"intent":"Check internet service","confidence_score":0.32592332}]},{"text":"If you need assistance, or are Oh, you it's having already technical issues? worked. The Internet is okay, I think. Okay. Okay Oh, then. thank you. Just give us a callback if you're in any issues. Thank Bye. you.","start_word":56,"end_word":94,"intents":[{"intent":"Provide assistance","confidence_score":0.09286515}]},{"text":"Just give us a callback if you're in any issues. Thank Bye. you.","start_word":82,"end_word":94,"intents":[{"intent":"Request callback","confidence_score":0.62643003}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. Yeah. This is Renee from Airtel tech support. Am I speaking with Zee Penn? I cannot hear you. Who is there? Hello? Yeah. Yes? This is Marlene from Airtel Australia. Yes? Am I speaking with Zepin? Yes? Yeah. I just wanted to check-in because we noticed that your Internet service currently offline. If you need assistance, or are Oh, you it's having already technical issues? worked. The Internet is okay, I think. Okay. Okay Oh, then.","start_word":0,"end_word":79,"sentiment":"neutral","sentiment_score":0.0010939135681837795},{"text":"thank you.","start_word":80,"end_word":81,"sentiment":"positive","sentiment_score":0.3837289810180664},{"text":"Just give us a callback if you're in any issues. Thank Bye. you. Bye bye.","start_word":82,"end_word":96,"sentiment":"neutral","sentiment_score":0.2132670432329178},{"text":"You're welcome. Have a great day.","start_word":97,"end_word":102,"sentiment":"positive","sentiment_score":0.6109120845794678}],"average":{"sentiment":"neutral","sentiment_score":0.08707226379008233}}}}