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Glenn agrees to call back on his number and thanks Glenn before ending the call."},"intents":{"segments":[{"text":"When can I call you back, sir? I'm back I'm back after the November 6, so I'm away quite After a while. the sixth. Alright. Okay. I'll call you back on Thank November. you.","start_word":38,"end_word":71,"intents":[{"intent":"Call back","confidence_score":0.5939538}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.08020322024822235},{"text":"Good afternoon. Glenn, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":2,"end_word":15,"sentiment":"positive","sentiment_score":0.3619537353515625},{"text":"Yeah.","start_word":16,"end_word":16,"sentiment":"neutral","sentiment_score":0.1638774871826172},{"text":"Good.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.3473154306411743},{"text":"Look. I'm away overseas at the moment. You're gonna have to give me a call when I get back. Alright. When can I call you back, sir? I'm back I'm back after the November 6, so I'm away quite After a while. the sixth. Alright. Okay. I'll call you back on Thank November. you.","start_word":18,"end_word":71,"sentiment":"neutral","sentiment_score":-0.07048720121383667},{"text":"Thank Thank you.","start_word":72,"end_word":74,"sentiment":"positive","sentiment_score":0.5084081888198853},{"text":"you.","start_word":75,"end_word":75,"sentiment":"neutral","sentiment_score":0.2835276424884796},{"text":"Thank Alright.","start_word":76,"end_word":77,"sentiment":"positive","sentiment_score":0.35281306505203247},{"text":"you.","start_word":78,"end_word":78,"sentiment":"neutral","sentiment_score":0.32558882236480713},{"text":"Thank you, Glenn.","start_word":79,"end_word":81,"sentiment":"positive","sentiment_score":0.4500625133514404},{"text":"Alright. 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