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you for calling Australian Pork Limited. Press 1 for Pig Pass help desk. Press 2 for APIC help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873.\n\nFor marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Your call has been forwarded to the voice mail for Glenny Palson. No one is available to take your call.\n\nAt the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling Australian Pork Limited.","start":0.71999997,"end":3.06,"sentiment":"positive","sentiment_score":0.5628361999988556},{"text":"Press 1 for Pig Pass help desk.","start":3.28,"end":5.46,"sentiment":"neutral","sentiment_score":0.09542483304228101},{"text":"Press 2 for APIC help desk.","start":5.68,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.05413290299475193},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.9199996,"end":13.54,"sentiment":"neutral","sentiment_score":0.009223723970353603},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":14.005,"end":20.825,"sentiment":"neutral","sentiment_score":-0.05684771253304048}],"sentiment":"neutral","sentiment_score":0.10730578173406241,"num_words":41,"start":0.71999997,"end":20.825},{"sentences":[{"text":"For marketing related queries, please call Pam at 0418661352.","start":21.605,"end":27.385,"sentiment":"neutral","sentiment_score":-0.0022120459212197196},{"text":"For research and innovation, please call Donna on 0417756133.","start":28.1,"end":33.32,"sentiment":"neutral","sentiment_score":0.020607363225685224},{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start":33.940002,"end":37.48,"sentiment":"neutral","sentiment_score":0.07125417587275688},{"text":"Your call has been forwarded to the voice mail for Glenny Palson.","start":72.325005,"end":76.985,"sentiment":"negative","sentiment_score":-0.5673344333966573},{"text":"No one is available to take your call.","start":77.605,"end":80.025,"sentiment":"negative","sentiment_score":-0.7264441400766373}],"sentiment":"neutral","sentiment_score":-0.2260334152801364,"num_words":51,"start":21.605,"end":80.025},{"sentences":[{"text":"At the tone, please record your message.","start":80.405,"end":82.825005,"sentiment":"neutral","sentiment_score":-0.25013968348503113},{"text":"When you've finished recording, you may hang up or press the pound key for more options.","start":83.494934,"end":88.714935,"sentiment":"neutral","sentiment_score":-0.1422599428333342}],"sentiment":"neutral","sentiment_score":-0.17509290737950284,"num_words":23,"start":80.405,"end":88.714935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling\n\nChannel 0: Thank\n\nChannel 1: Australian\n\nChannel 0: you for calling\n\nChannel 1: Pork Limited.\n\nChannel 0: on\n\nChannel 1: Press 1 for Pig Pass help desk. Press 2 for APIC help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873. For marketing related queries, please call Pam at 0418661352.\n\nFor research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Your call has been forwarded to the voice mail for Glenny Palson. No one is available to take your call. At the tone, please record your message.\n\nWhen you've finished recording, you may hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling","start":0.71999997,"end":1.76,"sentiment":"positive","sentiment_score":0.5260064825415611}],"sentiment":"positive","sentiment_score":0.5260064825415611,"channel":1,"num_words":4,"start":0.71999997,"end":1.76},{"sentences":[{"text":"Thank","start":1.5999999,"end":1.76,"sentiment":"positive","sentiment_score":0.4855150282382965}],"sentiment":"positive","sentiment_score":0.4855150282382965,"channel":0,"num_words":1,"start":1.5999999,"end":1.76},{"sentences":[{"text":"Australian","start":1.76,"end":2.24,"sentiment":"positive","sentiment_score":0.6897239685058594}],"sentiment":"positive","sentiment_score":0.6897239685058594,"channel":1,"num_words":1,"start":1.76,"end":2.24},{"sentences":[{"text":"you for calling","start":1.76,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5439545313517252}],"sentiment":"positive","sentiment_score":0.5439545313517252,"channel":0,"num_words":3,"start":1.76,"end":2.6599998},{"sentences":[{"text":"Pork Limited.","start":2.24,"end":3.06,"sentiment":"positive","sentiment_score":0.5730517506599426}],"sentiment":"positive","sentiment_score":0.5730517506599426,"channel":1,"num_words":2,"start":2.24,"end":3.06},{"sentences":[{"text":"on","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.07813692092895508}],"sentiment":"neutral","sentiment_score":0.07813692092895508,"channel":0,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"Press 1 for Pig Pass help desk.","start":3.28,"end":5.46,"sentiment":"neutral","sentiment_score":0.09542483304228101},{"text":"Press 2 for APIC help desk.","start":5.68,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.05413290299475193},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.9199996,"end":13.54,"sentiment":"neutral","sentiment_score":0.009223723970353603},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":14.005,"end":20.825,"sentiment":"neutral","sentiment_score":-0.05684771253304048},{"text":"For marketing related queries, please call Pam at 0418661352.","start":21.605,"end":27.385,"sentiment":"neutral","sentiment_score":-0.0022120459212197196}],"sentiment":"neutral","sentiment_score":0.010227331111943998,"channel":1,"num_words":43,"start":3.28,"end":27.385},{"sentences":[{"text":"For research and innovation, please call Donna on 0417756133.","start":28.1,"end":33.32,"sentiment":"neutral","sentiment_score":0.020607363225685224},{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start":33.940002,"end":37.48,"sentiment":"neutral","sentiment_score":0.07125417587275688},{"text":"Your call has been forwarded to the voice mail for Glenny Palson.","start":72.325005,"end":76.985,"sentiment":"negative","sentiment_score":-0.5673344333966573},{"text":"No one is available to take your call.","start":77.605,"end":80.025,"sentiment":"negative","sentiment_score":-0.7264441400766373},{"text":"At the tone, please record your message.","start":80.405,"end":82.825005,"sentiment":"neutral","sentiment_score":-0.25013968348503113}],"sentiment":"neutral","sentiment_score":-0.27058721531410607,"channel":1,"num_words":49,"start":28.1,"end":82.825005},{"sentences":[{"text":"When you've finished recording, you may hang up or press the pound key for more options.","start":83.494934,"end":88.714935,"sentiment":"neutral","sentiment_score":-0.1422599428333342}],"sentiment":"neutral","sentiment_score":-0.1422599428333342,"channel":1,"num_words":16,"start":83.494934,"end":88.714935}]},"summary":{"result":"success","short":"The customer calls Pork Limited and is directed to various options including help desk, accounts, and research and innovation. They are also given phone numbers for marketing inquiries and are instructed to leave a message if they need assistance. However, the call is forwarded to Glenny empty’s voicemail as Glenny is not available to take the call."},"intents":{"segments":[{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start_word":64,"end_word":76,"intents":[{"intent":"Request assistance","confidence_score":0.014635175}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Thank you Australian for calling Pork Limited.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.5541027784347534},{"text":"on Press 1 for Pig Pass help desk. Press 2 for APIC help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873. For marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly.","start_word":11,"end_word":76,"sentiment":"neutral","sentiment_score":0.02325264737010002},{"text":"Your call has been forwarded to the voice mail for Glenny Palson. No one is available to take your call.","start_word":77,"end_word":96,"sentiment":"negative","sentiment_score":-0.6259720325469971},{"text":"At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","start_word":97,"end_word":119,"sentiment":"neutral","sentiment_score":-0.1772378236055374}],"average":{"sentiment":"neutral","sentiment_score":-0.07027661730671486}}}}