{"metadata":{"transaction_key":"deprecated","request_id":"019f63f6-ffa3-7160-9d5e-82d0e22bb5e2","sha256":"a88e253933828d4c6065b8bb999c0fdaaa4c55c9103da8b2354b5d2cedc6d3e0","created":"2026-07-15T04:09:21.005Z","duration":30.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":93,"output_tokens":35},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":104},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, sir. Is this mister Craig Broons in Poolwerks Corporation? Oh, yes, sir. This is Anne B, by the way. We work with companies, and we wanted to reach out if you are in need to improve your IT system. So far so good. Alright. Thank you. You take care, sir. Bye now.","confidence":0.9951172,"words":[{"word":"hi","start":3.76,"end":4.0,"confidence":0.9890137,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.06343410909175873},{"word":"sir","start":4.0,"end":4.5,"confidence":0.9970703,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.05349920690059662},{"word":"is","start":4.72,"end":4.7999997,"confidence":0.6801758,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0232045017182827},{"word":"this","start":4.7999997,"end":5.04,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.024976514279842377},{"word":"mister","start":5.04,"end":5.3599997,"confidence":0.99560547,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.015899956226348877},{"word":"craig","start":5.3599997,"end":5.8599997,"confidence":0.9375,"punctuated_word":"Craig","sentiment":"neutral","sentiment_score":0.01359846256673336},{"word":"broons","start":6.08,"end":6.58,"confidence":0.5361328,"punctuated_word":"Broons","sentiment":"neutral","sentiment_score":0.015803588554263115},{"word":"in","start":6.64,"end":6.96,"confidence":0.9086914,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.014039610512554646},{"word":"poolwerks","start":6.96,"end":7.46,"confidence":0.5857747,"punctuated_word":"Poolwerks","sentiment":"neutral","sentiment_score":0.01880081370472908},{"word":"corporation","start":7.9199996,"end":8.42,"confidence":0.9550781,"punctuated_word":"Corporation?","sentiment":"neutral","sentiment_score":0.021473966538906097},{"word":"oh","start":10.48,"end":10.719999,"confidence":0.9562988,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07649847865104675},{"word":"yes","start":10.719999,"end":10.96,"confidence":0.9836426,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.07578931748867035},{"word":"sir","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.07297121733427048},{"word":"this","start":11.2,"end":11.44,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.059767767786979675},{"word":"is","start":11.44,"end":11.679999,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05032652989029884},{"word":"anne","start":11.679999,"end":11.92,"confidence":0.3544922,"punctuated_word":"Anne","sentiment":"neutral","sentiment_score":0.05384353920817375},{"word":"b","start":11.92,"end":12.32,"confidence":0.17211914,"punctuated_word":"B,","sentiment":"neutral","sentiment_score":0.07604585587978363},{"word":"by","start":12.32,"end":12.48,"confidence":0.9951172,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.06865843385457993},{"word":"the","start":12.48,"end":12.559999,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06453314423561096},{"word":"way","start":12.559999,"end":12.799999,"confidence":0.9946289,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.06722341477870941},{"word":"we","start":12.799999,"end":13.04,"confidence":0.98095703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.034950170665979385},{"word":"work","start":13.04,"end":13.44,"confidence":0.99609375,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.0403907373547554},{"word":"with","start":13.44,"end":13.94,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03367060422897339},{"word":"companies","start":14.0,"end":14.5,"confidence":0.8630371,"punctuated_word":"companies,","sentiment":"neutral","sentiment_score":0.032669808715581894},{"word":"and","start":15.035,"end":15.115,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02391341887414455},{"word":"we","start":15.115,"end":15.275,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.028943561017513275},{"word":"wanted","start":15.275,"end":15.755,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.041343774646520615},{"word":"to","start":15.755,"end":15.915,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04016552120447159},{"word":"reach","start":15.915,"end":16.155,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.04881804436445236},{"word":"out","start":16.155,"end":16.475,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.03760482743382454},{"word":"if","start":16.475,"end":16.715,"confidence":0.94628906,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03828828036785126},{"word":"you","start":16.715,"end":17.115,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03831769526004791},{"word":"are","start":17.115,"end":17.355,"confidence":0.9790039,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01844211667776108},{"word":"in","start":17.355,"end":17.515,"confidence":0.9790039,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.013894358649849892},{"word":"need","start":17.515,"end":17.835,"confidence":0.9941406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.01998751237988472},{"word":"to","start":17.835,"end":18.075,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03599918633699417},{"word":"improve","start":18.075,"end":18.395,"confidence":1.0,"punctuated_word":"improve","sentiment":"neutral","sentiment_score":0.037829916924238205},{"word":"your","start":18.395,"end":18.715,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0280003659427166},{"word":"it","start":18.715,"end":19.215,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.08518485724925995},{"word":"system","start":19.675,"end":20.175,"confidence":0.9748535,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.02693098410964012},{"word":"so","start":22.875,"end":23.035,"confidence":0.9716797,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.5843510031700134},{"word":"far","start":23.035,"end":23.355,"confidence":0.99316406,"punctuated_word":"far","sentiment":"positive","sentiment_score":0.6767193078994751},{"word":"so","start":23.355,"end":23.515,"confidence":0.6254883,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7335869073867798},{"word":"good","start":23.515,"end":24.015,"confidence":0.93969727,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6708143949508667},{"word":"alright","start":25.355,"end":25.855,"confidence":0.9926758,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.31584203243255615},{"word":"thank","start":25.915,"end":26.235,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5532124042510986},{"word":"you","start":26.235,"end":26.555,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.48170047998428345},{"word":"you","start":26.555,"end":26.715,"confidence":1.0,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3803362250328064},{"word":"take","start":26.715,"end":26.955,"confidence":1.0,"punctuated_word":"take","sentiment":"positive","sentiment_score":0.4538341164588928},{"word":"care","start":26.955,"end":27.195,"confidence":0.9995117,"punctuated_word":"care,","sentiment":"positive","sentiment_score":0.4155006408691406},{"word":"sir","start":27.195,"end":27.695,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.3516155183315277},{"word":"bye","start":28.314999,"end":28.634998,"confidence":0.99609375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.19426169991493225},{"word":"now","start":28.634998,"end":29.134998,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.12533201277256012}],"paragraphs":{"transcript":"\nHi, sir. Is this mister Craig Broons in Poolwerks Corporation? Oh, yes, sir. This is Anne B, by the way. We work with companies, and we wanted to reach out if you are in need to improve your IT system.\n\nSo far so good. Alright. Thank you. You take care, sir. Bye now.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":3.76,"end":4.5,"sentiment":"neutral","sentiment_score":0.05846665799617767},{"text":"Is this mister Craig Broons in Poolwerks Corporation?","start":4.72,"end":8.42,"sentiment":"neutral","sentiment_score":0.01847467676270753},{"text":"Oh, yes, sir.","start":10.48,"end":11.2,"sentiment":"neutral","sentiment_score":0.07508633782466252},{"text":"This is Anne B, by the way.","start":11.2,"end":12.799999,"sentiment":"neutral","sentiment_score":0.06291409794773374},{"text":"We work with companies, and we wanted to reach out if you are in need to improve your IT system.","start":12.799999,"end":20.175,"sentiment":"neutral","sentiment_score":0.03526728712022305}],"sentiment":"neutral","sentiment_score":0.04089335429016501,"num_words":40,"start":3.76,"end":20.175},{"sentences":[{"text":"So far so good.","start":22.875,"end":24.015,"sentiment":"positive","sentiment_score":0.6663679033517838},{"text":"Alright.","start":25.355,"end":25.855,"sentiment":"neutral","sentiment_score":0.31584203243255615},{"text":"Thank you.","start":25.915,"end":26.555,"sentiment":"positive","sentiment_score":0.517456442117691},{"text":"You take care, sir.","start":26.555,"end":27.695,"sentiment":"positive","sentiment_score":0.4003216251730919},{"text":"Bye now.","start":28.314999,"end":29.134998,"sentiment":"neutral","sentiment_score":0.15979685634374619}],"sentiment":"positive","sentiment_score":0.45670051872730255,"num_words":13,"start":22.875,"end":29.134998}]}}]},{"alternatives":[{"transcript":"Hello. Craig speaking. Yes. No. I'm fine. Thank you. All good. Thank you.","confidence":0.9946289,"words":[{"word":"hello","start":1.1999999,"end":1.5999999,"confidence":0.8857422,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.014508705586194992},{"word":"craig","start":1.5999999,"end":1.92,"confidence":0.9941406,"punctuated_word":"Craig","sentiment":"neutral","sentiment_score":0.013581513427197931},{"word":"speaking","start":1.92,"end":2.42,"confidence":0.9941406,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.015155103988945484},{"word":"yes","start":9.44,"end":9.94,"confidence":1.0,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04472126439213753},{"word":"no","start":20.275,"end":20.595,"confidence":0.98339844,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.03692026808857918},{"word":"i'm","start":20.595,"end":20.994999,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07685703039169312},{"word":"fine","start":20.994999,"end":21.475,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.07691072672605515},{"word":"thank","start":21.475,"end":21.795,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4053504168987274},{"word":"you","start":21.795,"end":22.295,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.47247079014778137},{"word":"all","start":24.355,"end":24.595001,"confidence":0.8378906,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.6663007140159607},{"word":"good","start":24.595001,"end":24.835,"confidence":0.99853516,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6654089689254761},{"word":"thank","start":24.835,"end":25.154999,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6468086242675781},{"word":"you","start":25.154999,"end":25.654999,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5663196444511414}],"paragraphs":{"transcript":"\nHello. Craig speaking. Yes. No. I'm fine.\n\nThank you. All good. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.014508705586194992},{"text":"Craig speaking.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.014368308708071709},{"text":"Yes.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.04472126439213753},{"text":"No.","start":20.275,"end":20.595,"sentiment":"neutral","sentiment_score":-0.03692026808857918},{"text":"I'm fine.","start":20.595,"end":21.475,"sentiment":"neutral","sentiment_score":0.07688387855887413}],"sentiment":"neutral","sentiment_score":0.02925915377480643,"num_words":7,"start":1.1999999,"end":21.475},{"sentences":[{"text":"Thank you.","start":21.475,"end":22.295,"sentiment":"positive","sentiment_score":0.4389106035232544},{"text":"All good.","start":24.355,"end":24.835,"sentiment":"positive","sentiment_score":0.6658548414707184},{"text":"Thank you.","start":24.835,"end":25.654999,"sentiment":"positive","sentiment_score":0.6065641343593597}],"sentiment":"positive","sentiment_score":0.5704431931177775,"num_words":6,"start":21.475,"end":25.654999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Craig speaking.\n\nChannel 0: Hi, sir. Is this mister Craig Broons in Poolwerks Corporation?\n\nChannel 1: Yes.\n\nChannel 0: Oh, yes, sir. This is Anne B, by the way. We work with companies, and we wanted to reach out if you are in need to improve your IT system.\n\nChannel 1: No. I'm fine. Thank you.\n\nChannel 0: So far so good.\n\nChannel 1: All good. Thank you.\n\nChannel 0: Alright. Thank you. You take care, sir. Bye now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.014508705586194992},{"text":"Craig speaking.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.014368308708071709}],"sentiment":"neutral","sentiment_score":0.014415107667446136,"channel":1,"num_words":3,"start":1.1999999,"end":2.42},{"sentences":[{"text":"Hi, sir.","start":3.76,"end":4.5,"sentiment":"neutral","sentiment_score":0.05846665799617767},{"text":"Is this mister Craig Broons in Poolwerks Corporation?","start":4.72,"end":8.42,"sentiment":"neutral","sentiment_score":0.01847467676270753}],"sentiment":"neutral","sentiment_score":0.02647307300940156,"channel":0,"num_words":10,"start":3.76,"end":8.42},{"sentences":[{"text":"Yes.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.04472126439213753}],"sentiment":"neutral","sentiment_score":0.04472126439213753,"channel":1,"num_words":1,"start":9.44,"end":9.94},{"sentences":[{"text":"Oh, yes, sir.","start":10.48,"end":11.2,"sentiment":"neutral","sentiment_score":0.07508633782466252},{"text":"This is Anne B, by the way.","start":11.2,"end":12.799999,"sentiment":"neutral","sentiment_score":0.06291409794773374},{"text":"We work with companies, and we wanted to reach out if you are in need to improve your IT system.","start":12.799999,"end":20.175,"sentiment":"neutral","sentiment_score":0.03526728712022305}],"sentiment":"neutral","sentiment_score":0.045700114717086154,"channel":0,"num_words":30,"start":10.48,"end":20.175},{"sentences":[{"text":"No.","start":20.275,"end":20.595,"sentiment":"neutral","sentiment_score":-0.03692026808857918},{"text":"I'm fine.","start":20.595,"end":21.475,"sentiment":"neutral","sentiment_score":0.07688387855887413},{"text":"Thank you.","start":21.475,"end":22.295,"sentiment":"positive","sentiment_score":0.4389106035232544}],"sentiment":"neutral","sentiment_score":0.19893373921513557,"channel":1,"num_words":5,"start":20.275,"end":22.295},{"sentences":[{"text":"So far so good.","start":22.875,"end":24.015,"sentiment":"positive","sentiment_score":0.6663679033517838}],"sentiment":"positive","sentiment_score":0.6663679033517838,"channel":0,"num_words":4,"start":22.875,"end":24.015},{"sentences":[{"text":"All good.","start":24.355,"end":24.835,"sentiment":"positive","sentiment_score":0.6658548414707184},{"text":"Thank you.","start":24.835,"end":25.654999,"sentiment":"positive","sentiment_score":0.6065641343593597}],"sentiment":"positive","sentiment_score":0.6362094879150391,"channel":1,"num_words":4,"start":24.355,"end":25.654999},{"sentences":[{"text":"Alright.","start":25.355,"end":25.855,"sentiment":"neutral","sentiment_score":0.31584203243255615},{"text":"Thank you.","start":25.915,"end":26.555,"sentiment":"positive","sentiment_score":0.517456442117691},{"text":"You take care, sir.","start":26.555,"end":27.695,"sentiment":"positive","sentiment_score":0.4003216251730919},{"text":"Bye now.","start":28.314999,"end":29.134998,"sentiment":"neutral","sentiment_score":0.15979685634374619}],"sentiment":"positive","sentiment_score":0.36351501444975537,"channel":0,"num_words":9,"start":25.355,"end":29.134998}]},"summary":{"result":"success","short":"An agent from Poolwerks Corporation calls Mr. Craig to ask if he needs help improving his IT system. Mr. Craig declines and the call ends with pleasantries."},"intents":{"segments":[{"text":"We work with companies, and we wanted to reach out if you are in need to improve your IT system. No.","start_word":24,"end_word":44,"intents":[{"intent":"Improve it system","confidence_score":0.819843}]}]},"sentiments":{"segments":[{"text":"Hello. Craig speaking. Hi, sir. Is this mister Craig Broons in Poolwerks Corporation? Yes. Oh, yes, sir. This is Anne B, by the way. We work with companies, and we wanted to reach out if you are in need to improve your IT system. No. I'm fine.","start_word":0,"end_word":46,"sentiment":"neutral","sentiment_score":0.040386930108070374},{"text":"Thank you. So far so good. All good. Thank you.","start_word":47,"end_word":56,"sentiment":"positive","sentiment_score":0.6045103073120117},{"text":"Alright.","start_word":57,"end_word":57,"sentiment":"neutral","sentiment_score":0.31584203243255615},{"text":"Thank you. You take care, sir.","start_word":58,"end_word":63,"sentiment":"positive","sentiment_score":0.4236631393432617},{"text":"Bye now.","start_word":64,"end_word":65,"sentiment":"neutral","sentiment_score":0.19092467427253723}],"average":{"sentiment":"neutral","sentiment_score":0.1669158385350154}}}}