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Good afternoon. Hi. Good afternoon. This is Melissa from Airtel accounts.\n\nYeah. I'm just, yeah, how are you today? Is this the right time? Okay. Great.\n\nAm I speaking to Randy? Oh, okay. Got it. Because our contact person for Greenville care services account is for Randy and Eugenia. But anyway, thank you so much for answering my phone call.\n\nI'm just trying to do a follow-up in reference to the recent invoice sent. The outstanding is $163. We're trying to check the status of the payment. Yeah. Yeah.\n\nActually yeah. I'm sorry for calling, but, actually, I've also sent an email to this account at greenville care dot com dot a u as a Chingdong invoice. So I'm just trying to make a follow-up and then check some contact details here, reason why I dialed this phone number. Yeah. Sure.\n\nThank you so much. Appreciate your time today. We'll wait for the payment anyway. Alright. Thank you.\n\nHave a good one. Stay safe. 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Yes? Yes. Yes, Melissa. I apologize. No. It's Belfed. Yeah. Yeah. You can. Yeah. Okay. Just communicate with them for the pay for the person who's going to pay the the the invoice. And then but you can did you also message it? Did you send a email already to the admin? Okay. Okay. No worries. I'll just update them, and I'll just notify them that you call about the invoice. Alright. 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Yes? Yes. Yes, Melissa. I apologize.\n\nNo. It's Belfed. Yeah. Yeah. You can.\n\nYeah. Okay. Just communicate with them for the pay for the person who's going to pay the the the invoice. And then but you can did you also message it? Did you send a email already to the admin?\n\nOkay. Okay. No worries. I'll just update them, and I'll just notify them that you call about the invoice. 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Good afternoon.\n\nChannel 1: Yes?\n\nChannel 0: Hi. Good afternoon. This is Melissa from Airtel accounts.\n\nChannel 1: Yes. Yes,\n\nChannel 0: Yeah.\n\nChannel 1: Melissa.\n\nChannel 0: I'm just, yeah, how are you today?\n\nChannel 1: I apologize.\n\nChannel 0: Is this the right time? Okay. Great. Am I speaking to Randy?\n\nChannel 1: No. It's Belfed.\n\nChannel 0: Oh, okay. Got it. Because our contact person for Greenville care services\n\nChannel 1: Yeah. Yeah. You\n\nChannel 0: account\n\nChannel 1: can.\n\nChannel 0: is for Randy and Eugenia.\n\nChannel 1: Yeah.\n\nChannel 0: But anyway, thank you so much for answering my phone call. I'm just trying to do a follow-up in reference to the recent invoice sent. The outstanding is $163. We're trying to check the status of the payment.\n\nChannel 1: Okay. Just communicate with them for the pay for the person who's going to pay the the the invoice. And then but you can did you also message it? 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for Randy and Eugenia.","start":34.350002,"end":36.370003,"sentiment":"neutral","sentiment_score":0.037433913350105284}],"sentiment":"neutral","sentiment_score":0.037433913350105284,"channel":0,"num_words":5,"start":34.350002,"end":36.370003},{"sentences":[{"text":"Yeah.","start":36.91,"end":37.41,"sentiment":"neutral","sentiment_score":0.06944812834262848}],"sentiment":"neutral","sentiment_score":0.06944812834262848,"channel":1,"num_words":1,"start":36.91,"end":37.41},{"sentences":[{"text":"But anyway, thank you so much for answering my phone call.","start":37.95,"end":41.09,"sentiment":"positive","sentiment_score":0.39467851749875327},{"text":"I'm just trying to do a follow-up in reference to the recent invoice sent.","start":41.355,"end":47.454998,"sentiment":"neutral","sentiment_score":0.06015946130667414},{"text":"The outstanding is $163.","start":48.315,"end":51.614998,"sentiment":"neutral","sentiment_score":-0.020356830209493637},{"text":"We're trying to check the status of the 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you.","start":102.14687,"end":102.88687,"sentiment":"positive","sentiment_score":0.3753492832183838}],"sentiment":"positive","sentiment_score":0.3753492832183838,"channel":1,"num_words":2,"start":102.14687,"end":102.88687},{"sentences":[{"text":"Alright.","start":102.635,"end":103.135,"sentiment":"positive","sentiment_score":0.33433103561401367},{"text":"Thank you.","start":103.275,"end":103.835,"sentiment":"positive","sentiment_score":0.5320395529270172},{"text":"Have a good one.","start":103.835,"end":104.715,"sentiment":"positive","sentiment_score":0.5568156391382217},{"text":"Stay safe.","start":104.715,"end":105.435,"sentiment":"positive","sentiment_score":0.3750371038913727},{"text":"Bye bye.","start":105.435,"end":106.095,"sentiment":"neutral","sentiment_score":0.2164611890912056}],"sentiment":"positive","sentiment_score":0.4371517530896447,"channel":0,"num_words":11,"start":102.635,"end":106.095}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls a customer named Randy to follow up on an outstanding invoice. The customer confirms that they sent an email to the account at greenville care dot com dot a u, and the representative apologizes for calling at a wrong time and promises to update contact details and wait for payment. The call ends with pleasantries."},"intents":{"segments":[{"text":"No worries.","start_word":195,"end_word":196,"intents":[{"intent":"Update contact details","confidence_score":0.021452244}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. Yes? Hi. Good afternoon. This is Melissa from Airtel accounts. Yes. Yes, Yeah. Melissa. I'm just, yeah, how are you today? I apologize. Is this the right time? Okay. Great. Am I speaking to Randy? No. It's Belfed. Oh, okay. Got it. Because our contact person for Greenville care services Yeah. Yeah. You account can. is for Randy and Eugenia. Yeah.","start_word":0,"end_word":64,"sentiment":"neutral","sentiment_score":0.08222007751464844},{"text":"But anyway, thank you so much for answering my phone call.","start_word":65,"end_word":75,"sentiment":"positive","sentiment_score":0.37630030512809753},{"text":"I'm just trying to do a follow-up in reference to the recent invoice sent. The outstanding is $163. We're trying to check the status of the payment. Okay. Just communicate with them for the pay for the person who's going to pay the the the invoice. And then but you can did you also message it? Did you send a email Yeah. already to the admin? Yeah. Actually yeah. I'm sorry for calling, but, actually, I've also sent an email to this account at greenville care dot com dot a u Okay. as a Chingdong invoice. So I'm just trying to make a follow-up and then check some contact details here, reason why I dialed this phone number. Okay. No worries. I'll just update them, and I'll just notify them that you call about the invoice. Yeah. Sure.","start_word":76,"end_word":213,"sentiment":"neutral","sentiment_score":0.014118591323494911},{"text":"Thank you so much. Appreciate Alright.","start_word":214,"end_word":219,"sentiment":"positive","sentiment_score":0.4225500524044037},{"text":"your time today. We'll wait for the payment anyway.","start_word":220,"end_word":228,"sentiment":"neutral","sentiment_score":0.2281140685081482},{"text":"Thank you. Alright. Thank you. Have a good one. Stay safe.","start_word":229,"end_word":239,"sentiment":"positive","sentiment_score":0.45064598321914673},{"text":"Bye bye.","start_word":240,"end_word":241,"sentiment":"neutral","sentiment_score":0.2411581724882126}],"average":{"sentiment":"neutral","sentiment_score":0.091842397758505}}}}