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Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.042286526411771774},{"text":"I have Jack on the line from Absolute Security and Communications.","start":4.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.04411351206627759},{"text":"He's wanting to discuss getting supply of a tracker.","start":8.16,"end":12.16,"sentiment":"neutral","sentiment_score":0.033396591949794024},{"text":"Would you like to have a chat to him about that?","start":12.16,"end":14.099999,"sentiment":"neutral","sentiment_score":0.03568120673298836},{"text":"Lovely.","start":16.235,"end":16.635,"sentiment":"positive","sentiment_score":0.5561919212341309}],"sentiment":"neutral","sentiment_score":0.05384211157533256,"num_words":33,"start":4.0,"end":16.635},{"sentences":[{"text":"So I'll pop Jack through for you now.","start":16.635,"end":18.495,"sentiment":"positive","sentiment_score":0.34425097331404686},{"text":"Hey.","start":28.235,"end":28.474998,"sentiment":"neutral","sentiment_score":0.16794505715370178},{"text":"It's Chuckie.","start":28.474998,"end":29.115,"sentiment":"neutral","sentiment_score":0.19601957499980927},{"text":"How are you?","start":29.115,"end":29.855,"sentiment":"neutral","sentiment_score":0.2169459213813146},{"text":"Not too bad.","start":34.68,"end":35.24,"sentiment":"neutral","sentiment_score":0.1366416960954666}],"sentiment":"neutral","sentiment_score":0.2573385203585905,"num_words":17,"start":16.635,"end":35.24},{"sentences":[{"text":"I'm just wondering if you guys are able to supply a Tracker Touch Pro s 50 k key save to go have access to that product.","start":35.24,"end":44.38,"sentiment":"neutral","sentiment_score":0.059907272386436276},{"text":"What's that?","start":52.445,"end":52.925,"sentiment":"neutral","sentiment_score":-0.01186318974941969},{"text":"Sorry.","start":52.925,"end":53.425,"sentiment":"neutral","sentiment_score":-0.03445778042078018},{"text":"S k u, like a part number?","start":58.045,"end":60.145,"sentiment":"neutral","sentiment_score":-0.01598059944808483},{"text":"Nah.","start":63.0,"end":63.4,"sentiment":"neutral","sentiment_score":-0.03492584824562073}],"sentiment":"neutral","sentiment_score":0.03655715885798674,"num_words":37,"start":35.24,"end":63.4},{"sentences":[{"text":"Sorry.","start":63.4,"end":63.64,"sentiment":"neutral","sentiment_score":-0.06952349096536636},{"text":"I don't.","start":63.64,"end":64.3,"sentiment":"neutral","sentiment_score":-0.09157077595591545},{"text":"Nah.","start":71.24,"end":71.74,"sentiment":"neutral","sentiment_score":-0.023010877892374992},{"text":"It's a tracker, t r a k a, Touch Pro, s s Sierra.","start":78.855,"end":86.395,"sentiment":"neutral","sentiment_score":0.011565429588349966},{"text":"That's a Abloud product.","start":92.77,"end":94.149994,"sentiment":"neutral","sentiment_score":0.011296369135379791}],"sentiment":"neutral","sentiment_score":-0.0038161837895001683,"num_words":21,"start":63.4,"end":94.149994},{"sentences":[{"text":"I said I believe.","start":111.965004,"end":112.94501,"sentiment":"neutral","sentiment_score":-0.015010071685537696},{"text":"Hello?","start":181.49,"end":181.99,"sentiment":"neutral","sentiment_score":-0.0012572137638926506},{"text":"No.","start":216.56,"end":216.96,"sentiment":"neutral","sentiment_score":-0.1100057289004326},{"text":"I couldn't find it on your website, but yeah.","start":216.96,"end":228.83499,"sentiment":"neutral","sentiment_score":-0.0877147689461708},{"text":"Okay.","start":231.775,"end":232.275,"sentiment":"neutral","sentiment_score":-0.0022859666496515274}],"sentiment":"neutral","sentiment_score":-0.06018888228572905,"num_words":16,"start":111.965004,"end":232.275},{"sentences":[{"text":"Alright.","start":232.495,"end":232.815,"sentiment":"neutral","sentiment_score":0.02944227121770382},{"text":"I'll see if I can find one.","start":232.815,"end":233.935,"sentiment":"neutral","sentiment_score":0.03406659008136818},{"text":"I'll call you back.","start":233.935,"end":241.37001,"sentiment":"neutral","sentiment_score":0.04322204785421491},{"text":"Thank you.","start":243.11,"end":243.86,"sentiment":"positive","sentiment_score":0.3632660210132599}],"sentiment":"neutral","sentiment_score":0.08338061680219003,"num_words":14,"start":232.495,"end":243.86}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. I have Jack on the line from Absolute Security and Communications. He's wanting to discuss getting supply of a tracker. Would you like to have a chat to him about that?\n\nChannel 0: Yes, sir.\n\nChannel 1: Lovely. So I'll pop Jack through for you now.\n\nChannel 0: Hello?\n\nChannel 1: Hey. It's Chuckie. How are you?\n\nChannel 0: Hi, Ahmed. I'm good. How are you?\n\nChannel 1: Not too bad. I'm just wondering if you guys are able to supply a Tracker Touch Pro s 50 k key save to go have\n\nChannel 0: K.\n\nChannel 1: access to that product.\n\nChannel 0: If you can provide me the SKU. Do you have the SKU?\n\nChannel 1: What's that? Sorry.\n\nChannel 0: Do you have SKU? SKU.\n\nChannel 1: S k u, like a part number?\n\nChannel 0: Yep.\n\nChannel 1: Nah. Sorry. I don't.\n\nChannel 0: Okay. Are you on a website right now?\n\nChannel 1: Nah.\n\nChannel 0: Okay. Alright. So what's the part? Can you let me know?\n\nChannel 1: It's a tracker, t r a k a, Touch Pro, s s Sierra.\n\nChannel 0: Try Curl Touch Pro.\n\nChannel 1: That's a Abloud product.\n\nChannel 0: What brand it is?\n\nChannel 1: I said I believe. Hello?\n\nChannel 0: Yep. Checking out. Did you find it in on someone else's website, the product?\n\nChannel 1: No. I couldn't find it on your website, but\n\nChannel 0: Because, you know, there's, like, thousands of products, and it's typical to find without\n\nChannel 1: yeah.\n\nChannel 0: part number or SKU.\n\nChannel 1: Okay. Alright. I'll see if I can find one. I'll call you\n\nChannel 0: Yeah. Sure. You can just get the part number as to you and let me know. You can give us\n\nChannel 1: back.\n\nChannel 0: a call on same number. Yep.\n\nChannel 1: Thank you.\n\nChannel 0: Bye for now. Cheers.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.017723187804222107}],"sentiment":"neutral","sentiment_score":0.017723187804222107,"channel":0,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.042286526411771774},{"text":"I have Jack on the line from Absolute Security and Communications.","start":4.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.04411351206627759},{"text":"He's wanting to discuss getting supply of a tracker.","start":8.16,"end":12.16,"sentiment":"neutral","sentiment_score":0.033396591949794024},{"text":"Would you like to have a chat to him about that?","start":12.16,"end":14.099999,"sentiment":"neutral","sentiment_score":0.03568120673298836}],"sentiment":"neutral","sentiment_score":0.03814368002349511,"channel":1,"num_words":32,"start":4.0,"end":14.099999},{"sentences":[{"text":"Yes, 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The agent, Chuckie, asks for the SKU and is unable to find it on their website. They discuss the brand and the possibility of finding it on a different website. The agent will call the customer back with the part number and let them know how to get it."},"intents":{"segments":[{"text":"I have Jack on the line from Absolute Security and Communications. He's wanting to discuss getting supply of a tracker. Would you like to have a chat to him about that? Yes, sir.","start_word":2,"end_word":34,"intents":[{"intent":"Discuss supply of tracker","confidence_score":0.16481864}]},{"text":"If you can provide me the SKU. Do you have the SKU?","start_word":88,"end_word":99,"intents":[{"intent":"Provide sku","confidence_score":0.5377917}]},{"text":"S k u, like a part number? Yep. Nah.","start_word":108,"end_word":116,"intents":[{"intent":"Provide part number","confidence_score":0.025988352}]},{"text":"Are you on a website right now? Nah. Okay.","start_word":121,"end_word":129,"intents":[{"intent":"Check website","confidence_score":0.021504806}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. I have Jack on the line from Absolute Security and Communications. He's wanting to discuss getting supply of a tracker. Would you like to have a chat to him about that? Yes, sir.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.05937471613287926},{"text":"Lovely. So I'll pop Jack through for you now.","start_word":35,"end_word":43,"sentiment":"positive","sentiment_score":0.3847302496433258},{"text":"Hello? Hey. It's Chuckie. How are you? Hi, Ahmed.","start_word":44,"end_word":52,"sentiment":"neutral","sentiment_score":0.20855781435966492},{"text":"I'm good.","start_word":53,"end_word":54,"sentiment":"positive","sentiment_score":0.4208381772041321},{"text":"How are you? Not too bad. I'm just wondering if you guys are able to supply a Tracker Touch Pro s 50 k key save to go have K. access to that product. If you can provide me the SKU. Do you have the SKU? What's that? Sorry. Do you have SKU? SKU. S k u, like a part number? Yep. Nah. Sorry. I don't. Okay. Are you on a website right now? Nah. Okay. Alright. So what's the part? Can you let me know? It's a tracker, t r a k a, Touch Pro, s s Sierra. Try Curl Touch Pro. That's a Abloud product. What brand it is? I said I believe. Hello? Yep. Checking out. Did you find it in on someone else's website, the product? No. I couldn't find it on your website, but Because, you know, there's, like, thousands of products, and it's typical to find without yeah. part number or SKU. Okay. Alright. I'll see if I can find one. I'll call you Yeah. Sure. You can just get the part number as to you and let me know. You can give us back. a call on same number. 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