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So, yeah, we have received your order, but upon checking, there's no plan speed selected? Okay. Yeah. It only shows here the six month contract. There's the yeah. Yeah. But we can just note that one on our end. So you're choosing the hang on. Let me just the Superfamily 500 boost, which is 500 over 500 MBPS, that is 70 6.9 $5 since it's it's discounted. Okay. Then okay. I'll take a note on this one, then we'll update you again once the activation is successful within this day. And I'll also email you then the email instruction on how to set up your own router using your own router. But if you need assistance, I can walk you through over the phone as well if you run into any issues setting it up on your own. Yeah. If the router is not compatible. Mhmm. You can purchase one from us. Mhmm. Our cheapest one is $139.95. Yeah. And once you purchase that one, that is already preconfigured. So no need for you to, like, log in to the router's interface, like, what we're what we're what we're going to do with your old router first. You just need to plug it into the box on the wall, then wait a few minutes, and it should be working fine. Yeah. But yeah. For that one, I'll email you the instruction for your reference as well. You will need to log in to the router's interface. You'll be needing a laptop for this one or a computer. Mhmm. Yeah. Then enter at the router's interface, you have to enter the username and password that we're going to provide you. Yeah. It's just as simple. It depends if we run into any issues while doing it. But, yeah, it's just it will take, like, five to ten minutes for that. Within this day? We'll email you within this day. Mhmm. Yeah. And yeah. Actually yeah. Once the activation is successful, I'm going to give you a call as well to inform you, yeah, and send you the email instruction. Okay then. Yeah. Talk to you soon. Bye. K. 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Good morning. This is Maureen from Ergo tech support. Yeah. I can hear you.\n\nMhmm. Mhmm. Yeah. Am I speaking with Junaid Ahmed? Yes.\n\nSo, yeah, we have received your order, but upon checking, there's no plan speed selected? Okay. Yeah. It only shows here the six month contract. There's the yeah.\n\nYeah. But we can just note that one on our end. So you're choosing the hang on. Let me just the Superfamily 500 boost, which is 500 over 500 MBPS, that is 70 6.9 $5 since it's it's discounted. Okay.\n\nThen okay. I'll take a note on this one, then we'll update you again once the activation is successful within this day. And I'll also email you then the email instruction on how to set up your own router using your own router. But if you need assistance, I can walk you through over the phone as well if you run into any issues setting it up on your own. Yeah.\n\nIf the router is not compatible. Mhmm. You can purchase one from us. Mhmm. Our cheapest one is $139.95.\n\nYeah. And once you purchase that one, that is already preconfigured. So no need for you to, like, log in to the router's interface, like, what we're what we're what we're going to do with your old router first. You just need to plug it into the box on the wall, then wait a few minutes, and it should be working fine. Yeah.\n\nBut yeah. For that one, I'll email you the instruction for your reference as well. You will need to log in to the router's interface. You'll be needing a laptop for this one or a computer. Mhmm.\n\nYeah. Then enter at the router's interface, you have to enter the username and password that we're going to provide you. Yeah. It's just as simple. It depends if we run into any issues while doing it.\n\nBut, yeah, it's just it will take, like, five to ten minutes for that. Within this day? We'll email you within this day. Mhmm. Yeah.\n\nAnd yeah. Actually yeah. 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Yeah. We had to public work for the new connection set up at the Tullah Wong 5208. So I just, yeah, I just had the payment, and I have selected the plan for the six months contract. Okay? And yeah. Yeah. Yeah. Yeah. It's for the super family. I selected. Oh my bad. I have selected maybe yeah. Yeah. It's almost seventy seven yeah. Almost almost 70 $7 per month. Yeah. Okay. Okay. So sure. Okay. Yeah. Okay. Sure. Sure. Okay. Okay. What if okay. This was because because I have my own router. What if if the the set is not going to install on my router, then I need to go for the router as well. So then we have to we need to change the plan. Yeah. Yeah. Okay. What's the cost of doing that router? K. Okay. And what about this one that I have? What about this one? Okay. Okay. Sure. One more thing. Is this so simple or is it a bit complicated? Okay. So I hope so. It will it will go smooth. Okay. Yeah. I hope so. So now how long are we are we waiting for the email? I have to wait for the email. Sorry? Okay. Then just test. So okay. Then I'll be waiting for the email. Will you call me will you call me back after receiving the email, or I have to call you once again? Thank you so much. Okay. Thank you so much. I'll be waiting for it. Thank you. Have a good day. Thank you. Thank 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morning, Harry. Yeah. We had to public work for the new connection set up at the Tullah Wong 5208. So I just, yeah, I just had the payment, and I have selected the plan for the six months contract. Okay?\n\nAnd yeah. Yeah. Yeah. Yeah. It's for the super family.\n\nI selected. Oh my bad. I have selected maybe yeah. Yeah. It's almost seventy seven yeah.\n\nAlmost almost 70 $7 per month. Yeah. Okay. Okay. So sure.\n\nOkay. Yeah. Okay. Sure. Sure.\n\nOkay. Okay. What if okay. This was because because I have my own router. What if if the the set is not going to install on my router, then I need to go for the router as well.\n\nSo then we have to we need to change the plan. Yeah. Yeah. Okay. What's the cost of doing that router?\n\nK. Okay. And what about this one that I have? What about this one? Okay.\n\nOkay. Sure. One more thing. Is this so simple or is it a bit complicated? Okay.\n\nSo I hope so. It will it will go smooth. Okay. Yeah. I hope so.\n\nSo now how long are we are we waiting for the email? I have to wait for the email. Sorry? Okay. Then just test.\n\nSo okay. Then I'll be waiting for the email. Will you call me will you call me back after receiving the email, or I have to call you once again? Thank you so much. Okay.\n\nThank you so much. I'll be waiting for it. Thank you. Have a good day. Thank you.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Good morning, Harry.","start":3.9199998,"end":5.14,"sentiment":"positive","sentiment_score":0.4637900690237681},{"text":"Yeah.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.12645643949508667},{"text":"We had to public work for the new connection set up at the Tullah Wong 5208.","start":6.16,"end":11.12,"sentiment":"neutral","sentiment_score":0.07081361138261855},{"text":"So I just, yeah, I just had the payment, and I have selected the plan for the six months contract.","start":11.12,"end":20.355,"sentiment":"neutral","sentiment_score":0.03662504237145185},{"text":"Okay?","start":21.055,"end":21.555,"sentiment":"neutral","sentiment_score":0.025416022166609764}],"sentiment":"neutral","sentiment_score":0.08314051947033987,"num_words":41,"start":3.9199998,"end":21.555},{"sentences":[{"text":"And yeah.","start":21.855,"end":26.755001,"sentiment":"neutral","sentiment_score":0.0044116978533566},{"text":"Yeah.","start":26.974998,"end":27.215,"sentiment":"neutral","sentiment_score":0.0075794393196702},{"text":"Yeah.","start":27.215,"end":27.455,"sentiment":"neutral","sentiment_score":0.00816902332007885},{"text":"Yeah.","start":27.455,"end":27.955,"sentiment":"neutral","sentiment_score":0.012800085358321668},{"text":"It's for the super family.","start":34.71,"end":36.09,"sentiment":"neutral","sentiment_score":0.019285326451063158}],"sentiment":"neutral","sentiment_score":0.013379857596009969,"num_words":10,"start":21.855,"end":36.09},{"sentences":[{"text":"I selected.","start":37.35,"end":38.01,"sentiment":"neutral","sentiment_score":0.020106486976146698},{"text":"Oh my bad.","start":44.135,"end":44.855,"sentiment":"neutral","sentiment_score":-0.08359936128060023},{"text":"I have selected maybe yeah.","start":44.855,"end":50.635,"sentiment":"neutral","sentiment_score":-0.026863814145326615},{"text":"Yeah.","start":61.21,"end":61.37,"sentiment":"neutral","sentiment_score":0.06384772062301636},{"text":"It's almost seventy seven yeah.","start":61.37,"end":64.57,"sentiment":"neutral","sentiment_score":0.0850699670612812}],"sentiment":"neutral","sentiment_score":0.009018335957080126,"num_words":16,"start":37.35,"end":64.57},{"sentences":[{"text":"Almost almost 70 $7 per month.","start":64.57,"end":66.65,"sentiment":"neutral","sentiment_score":0.12386034801602364},{"text":"Yeah.","start":66.65,"end":67.15,"sentiment":"neutral","sentiment_score":0.0911150798201561},{"text":"Okay.","start":68.81,"end":69.31,"sentiment":"neutral","sentiment_score":0.126291424036026},{"text":"Okay.","start":78.365,"end":78.865,"sentiment":"neutral","sentiment_score":0.12084806710481644},{"text":"So sure.","start":83.165,"end":83.905,"sentiment":"neutral","sentiment_score":0.07248517870903015}],"sentiment":"neutral","sentiment_score":0.11148972877047279,"num_words":11,"start":64.57,"end":83.905},{"sentences":[{"text":"Okay.","start":85.89,"end":86.39,"sentiment":"neutral","sentiment_score":0.04808834567666054},{"text":"Yeah.","start":87.49,"end":87.99,"sentiment":"neutral","sentiment_score":0.0702461451292038},{"text":"Okay.","start":92.45,"end":92.85,"sentiment":"neutral","sentiment_score":0.019106432795524597},{"text":"Sure.","start":92.85,"end":93.35,"sentiment":"neutral","sentiment_score":-0.01555362530052662},{"text":"Sure.","start":93.57,"end":93.81,"sentiment":"neutral","sentiment_score":0.010164305567741394}],"sentiment":"neutral","sentiment_score":0.02641032077372074,"num_words":5,"start":85.89,"end":93.81},{"sentences":[{"text":"Okay.","start":93.81,"end":94.13,"sentiment":"neutral","sentiment_score":0.0025995494797825813},{"text":"Okay.","start":94.13,"end":94.369995,"sentiment":"neutral","sentiment_score":0.00001018773764371872},{"text":"What if okay.","start":94.369995,"end":95.49,"sentiment":"neutral","sentiment_score":-0.007682183136542638},{"text":"This was because because I have my own router.","start":95.49,"end":97.65,"sentiment":"neutral","sentiment_score":-0.08580134146743351},{"text":"What if if the the set is not going to install on my router, then I need to go for the router as well.","start":97.65,"end":105.064995,"sentiment":"neutral","sentiment_score":-0.12025298271328211}],"sentiment":"neutral","sentiment_score":-0.09680843343468089,"num_words":38,"start":93.81,"end":105.064995},{"sentences":[{"text":"So then we have to we need to change the plan.","start":105.604996,"end":108.405,"sentiment":"neutral","sentiment_score":-0.08582703633741899},{"text":"Yeah.","start":108.405,"end":108.905,"sentiment":"neutral","sentiment_score":-0.0983891636133194},{"text":"Yeah.","start":109.845,"end":110.345,"sentiment":"neutral","sentiment_score":0.010381916537880898},{"text":"Okay.","start":113.44,"end":113.76,"sentiment":"neutral","sentiment_score":0.011428341269493105},{"text":"What's the cost of doing that router?","start":113.76,"end":115.46,"sentiment":"neutral","sentiment_score":-0.03849920257925987}],"sentiment":"neutral","sentiment_score":-0.06143670112249397,"num_words":21,"start":105.604996,"end":115.46},{"sentences":[{"text":"K.","start":122.0,"end":122.5,"sentiment":"neutral","sentiment_score":0.19028782844543457},{"text":"Okay.","start":145.75,"end":146.25,"sentiment":"neutral","sentiment_score":0.10500204563140868},{"text":"And what about this one that I have?","start":146.62999,"end":148.62999,"sentiment":"neutral","sentiment_score":0.03150311345234513},{"text":"What about this one?","start":148.62999,"end":150.01,"sentiment":"neutral","sentiment_score":0.034081761725246906},{"text":"Okay.","start":160.69499,"end":161.19499,"sentiment":"neutral","sentiment_score":0.08090779930353165}],"sentiment":"neutral","sentiment_score":0.05096997519334157,"num_words":15,"start":122.0,"end":161.19499},{"sentences":[{"text":"Okay.","start":161.255,"end":161.575,"sentiment":"neutral","sentiment_score":0.08975130319595337},{"text":"Sure.","start":161.575,"end":162.075,"sentiment":"neutral","sentiment_score":0.10035474598407744},{"text":"One more thing.","start":162.61499,"end":163.515,"sentiment":"neutral","sentiment_score":0.03669788812597593},{"text":"Is this so simple or is it a bit complicated?","start":172.48,"end":175.38,"sentiment":"neutral","sentiment_score":0.027233670838177203},{"text":"Okay.","start":180.175,"end":180.675,"sentiment":"neutral","sentiment_score":0.14962469041347504}],"sentiment":"neutral","sentiment_score":0.045135069522075355,"num_words":16,"start":161.255,"end":180.675},{"sentences":[{"text":"So I hope so.","start":181.215,"end":186.895,"sentiment":"neutral","sentiment_score":0.028356870636343953},{"text":"It will it will go smooth.","start":186.895,"end":188.435,"sentiment":"neutral","sentiment_score":0.32339832186698914},{"text":"Okay.","start":188.975,"end":189.475,"sentiment":"neutral","sentiment_score":0.012727715075016022},{"text":"Yeah.","start":191.935,"end":192.175,"sentiment":"neutral","sentiment_score":0.02867990732192993},{"text":"I hope so.","start":192.175,"end":192.96,"sentiment":"neutral","sentiment_score":0.04338556528091431}],"sentiment":"neutral","sentiment_score":0.14835878213246664,"num_words":15,"start":181.215,"end":192.96},{"sentences":[{"text":"So now how long are we are we waiting for the email?","start":193.28001,"end":196.66,"sentiment":"neutral","sentiment_score":-0.035006255066643156},{"text":"I have to wait for the email.","start":197.12001,"end":198.5,"sentiment":"neutral","sentiment_score":-0.07218220723526818},{"text":"Sorry?","start":204.24,"end":204.74,"sentiment":"neutral","sentiment_score":-0.06407330930233002},{"text":"Okay.","start":207.435,"end":207.755,"sentiment":"neutral","sentiment_score":0.008497439324855804},{"text":"Then just test.","start":207.755,"end":208.735,"sentiment":"neutral","sentiment_score":0.005924225474397342}],"sentiment":"neutral","sentiment_score":-0.04013140437503656,"num_words":24,"start":193.28001,"end":208.735},{"sentences":[{"text":"So okay.","start":210.55501,"end":211.375,"sentiment":"neutral","sentiment_score":0.039770182222127914},{"text":"Then I'll be waiting for the email.","start":211.595,"end":213.615,"sentiment":"neutral","sentiment_score":0.002869428401546819},{"text":"Will you call me will you call me back after receiving the email, or I have to call you once again?","start":214.63501,"end":220.735,"sentiment":"neutral","sentiment_score":0.029496116297585622},{"text":"Thank you so much.","start":226.19,"end":227.17,"sentiment":"positive","sentiment_score":0.4333721101284027},{"text":"Okay.","start":231.20287,"end":231.70287,"sentiment":"neutral","sentiment_score":0.17713487148284912}],"sentiment":"neutral","sentiment_score":0.07513337478573834,"num_words":35,"start":210.55501,"end":231.70287},{"sentences":[{"text":"Thank you so much.","start":231.92287,"end":232.88287,"sentiment":"neutral","sentiment_score":0.3227210119366646},{"text":"I'll be waiting for it.","start":232.88287,"end":234.08287,"sentiment":"neutral","sentiment_score":0.0890561431646347},{"text":"Thank you.","start":234.08287,"end":234.74287,"sentiment":"positive","sentiment_score":0.37959128618240356},{"text":"Have a good day.","start":234.80287,"end":235.52287,"sentiment":"positive","sentiment_score":0.4425962418317795},{"text":"Thank you.","start":235.52287,"end":236.00287,"sentiment":"positive","sentiment_score":0.355162650346756}],"sentiment":"neutral","sentiment_score":0.29270927082089815,"num_words":17,"start":231.92287,"end":236.00287},{"sentences":[{"text":"Thank you.","start":236.00287,"end":236.74287,"sentiment":"positive","sentiment_score":0.7628761231899261}],"sentiment":"positive","sentiment_score":0.7628761231899261,"num_words":2,"start":236.00287,"end":236.74287}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ergo\n\nChannel 1: Good\n\nChannel 0: tech\n\nChannel 1: morning,\n\nChannel 0: support.\n\nChannel 1: Harry. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: We had to public work for the new connection set up at the Tullah Wong 5208. So I just,\n\nChannel 0: I can hear you.\n\nChannel 1: yeah, I just had the payment, and I have selected\n\nChannel 0: Mhmm.\n\nChannel 1: the plan for the six months contract. Okay? And\n\nChannel 0: Mhmm. Yeah. Am I speaking with Junaid Ahmed?\n\nChannel 1: yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Yes. So, yeah, we have received your order, but upon checking, there's no plan speed selected?\n\nChannel 1: It's for the super family. I selected.\n\nChannel 0: Okay. Yeah. It only shows here the six month contract.\n\nChannel 1: Oh my\n\nChannel 0: There's\n\nChannel 1: bad.\n\nChannel 0: the\n\nChannel 1: I have\n\nChannel 0: yeah.\n\nChannel 1: selected\n\nChannel 0: Yeah. But\n\nChannel 1: maybe\n\nChannel 0: we can just note that one on our end. So you're\n\nChannel 1: yeah.\n\nChannel 0: choosing the hang on. Let me just the Superfamily 500 boost, which is 500 over 500 MBPS,\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: It's\n\nChannel 0: is 70\n\nChannel 1: almost\n\nChannel 0: 6.9\n\nChannel 1: seventy seven\n\nChannel 0: $5\n\nChannel 1: yeah. Almost almost 70 $7\n\nChannel 0: since\n\nChannel 1: per\n\nChannel 0: it's\n\nChannel 1: month.\n\nChannel 0: it's\n\nChannel 1: Yeah.\n\nChannel 0: discounted.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Then okay. I'll take a note on this one, then we'll update you again once the activation is successful within this day. And\n\nChannel 1: Okay.\n\nChannel 0: I'll also email you then the email instruction on\n\nChannel 1: So\n\nChannel 0: how\n\nChannel 1: sure.\n\nChannel 0: to set up your own router using\n\nChannel 1: Okay.\n\nChannel 0: your own router. But\n\nChannel 1: Yeah.\n\nChannel 0: if you need assistance, I can walk you through over the phone as well if you run\n\nChannel 1: Okay.\n\nChannel 0: into any\n\nChannel 1: Sure.\n\nChannel 0: issues\n\nChannel 1: Sure. Okay.\n\nChannel 0: setting\n\nChannel 1: Okay.\n\nChannel 0: it\n\nChannel 1: What\n\nChannel 0: up\n\nChannel 1: if okay.\n\nChannel 0: on your\n\nChannel 1: This\n\nChannel 0: own.\n\nChannel 1: was because because I have my own router. What if if the the set is not going to install on my router, then I need to go for the router as well. So then\n\nChannel 0: Yeah.\n\nChannel 1: we have\n\nChannel 0: If\n\nChannel 1: to\n\nChannel 0: the\n\nChannel 1: we need\n\nChannel 0: router\n\nChannel 1: to change the\n\nChannel 0: is\n\nChannel 1: plan.\n\nChannel 0: not\n\nChannel 1: Yeah.\n\nChannel 0: compatible. Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: You can purchase one from us.\n\nChannel 1: Okay. What's the cost of doing that router?\n\nChannel 0: Mhmm. Our cheapest one is $139.95.\n\nChannel 1: K.\n\nChannel 0: Yeah. And once you purchase that one, that is already preconfigured. So no need for you to, like, log in to the router's interface, like, what we're what we're what we're going to do with your old router first. You just need to plug it into the box on the wall, then wait a few minutes, and it should be working fine.\n\nChannel 1: Okay. And what\n\nChannel 0: Yeah.\n\nChannel 1: about this\n\nChannel 0: But\n\nChannel 1: one that I have? What about this\n\nChannel 0: yeah.\n\nChannel 1: one?\n\nChannel 0: For that one, I'll email you the instruction for your reference as well. You will need to log in to the router's interface. You'll be needing a laptop for this one or a computer.\n\nChannel 1: Okay. Okay. Sure.\n\nChannel 0: Mhmm.\n\nChannel 1: One more\n\nChannel 0: Yeah.\n\nChannel 1: thing.\n\nChannel 0: Then enter at the router's interface, you have to enter the username and password that we're going to provide you.\n\nChannel 1: Is this so simple or is it a bit complicated?\n\nChannel 0: Yeah. It's just as simple.\n\nChannel 1: Okay. So\n\nChannel 0: It depends if we run into any issues while doing it.\n\nChannel 1: I hope\n\nChannel 0: But,\n\nChannel 1: so. It\n\nChannel 0: yeah,\n\nChannel 1: will it will\n\nChannel 0: it's\n\nChannel 1: go smooth.\n\nChannel 0: just it will take,\n\nChannel 1: Okay.\n\nChannel 0: like, five to ten minutes\n\nChannel 1: Yeah. I\n\nChannel 0: for\n\nChannel 1: hope\n\nChannel 0: that.\n\nChannel 1: so. So now how long are we are we waiting for the email? I have to wait for the email.\n\nChannel 0: Within this day? We'll email\n\nChannel 1: Sorry?\n\nChannel 0: you within this day.\n\nChannel 1: Okay. Then just test.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: So okay.\n\nChannel 0: And\n\nChannel 1: Then I'll\n\nChannel 0: yeah.\n\nChannel 1: be\n\nChannel 0: Actually\n\nChannel 1: waiting for the email.\n\nChannel 0: yeah.\n\nChannel 1: Will you call me will you call me back after receiving the email, or I have to call you once again?\n\nChannel 0: Once the activation is successful, I'm going to give you a call as well\n\nChannel 1: Thank you\n\nChannel 0: to\n\nChannel 1: so much.\n\nChannel 0: inform you, yeah, and send you the email instruction.\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: Okay\n\nChannel 1: I'll\n\nChannel 0: then.\n\nChannel 1: be waiting for\n\nChannel 0: Yeah.\n\nChannel 1: it.\n\nChannel 0: Talk\n\nChannel 1: Thank you.\n\nChannel 0: to you soon.\n\nChannel 1: Have a good\n\nChannel 0: Bye.\n\nChannel 1: day. Thank you. Thank you.\n\nChannel 0: K. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.1472938358783722},{"text":"Good morning.","start":1.68,"end":2.24,"sentiment":"positive","sentiment_score":0.3849043846130371},{"text":"This is Maureen from 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had to public work for the new connection set up at the Tullah Wong 5208.","start":6.16,"end":11.12,"sentiment":"neutral","sentiment_score":0.07081361138261855},{"text":"So I just,","start":11.12,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.05885932594537735}],"sentiment":"neutral","sentiment_score":0.06892609262936994,"channel":1,"num_words":19,"start":6.16,"end":12.0199995},{"sentences":[{"text":"I can hear you.","start":11.5199995,"end":12.58,"sentiment":"neutral","sentiment_score":0.0756991095840931}],"sentiment":"neutral","sentiment_score":0.0756991095840931,"channel":0,"num_words":4,"start":11.5199995,"end":12.58},{"sentences":[{"text":"yeah, I just had the payment, and I have selected","start":12.719999,"end":16.815,"sentiment":"neutral","sentiment_score":0.03923983983695507}],"sentiment":"neutral","sentiment_score":0.03923983983695507,"channel":1,"num_words":10,"start":12.719999,"end":16.815},{"sentences":[{"text":"Mhmm.","start":16.585,"end":17.085,"sentiment":"neutral","sentiment_score":0.02231970988214016}],"sentiment":"neutral","sentiment_score":0.02231970988214016,"channel":0,"num_words":1,"start":16.585,"end":17.085},{"sentences":[{"text":"the plan for the six months contract.","start":16.815,"end":20.355,"sentiment":"neutral","sentiment_score":0.023360638746193478},{"text":"Okay?","start":21.055,"end":21.555,"sentiment":"neutral","sentiment_score":0.025416022166609764},{"text":"And","start":21.855,"end":22.355,"sentiment":"neutral","sentiment_score":0.007545570842921734}],"sentiment":"neutral","sentiment_score":0.021831784914765093,"channel":1,"num_words":9,"start":16.815,"end":22.355},{"sentences":[{"text":"Mhmm.","start":23.064999,"end":23.305,"sentiment":"neutral","sentiment_score":0.008482676930725574},{"text":"Yeah.","start":23.305,"end":23.704998,"sentiment":"neutral","sentiment_score":0.011126210913062096},{"text":"Am I speaking with Junaid Ahmed?","start":23.704998,"end":26.445,"sentiment":"neutral","sentiment_score":0.009174004507561525}],"sentiment":"neutral","sentiment_score":0.009331614361144602,"channel":0,"num_words":8,"start":23.064999,"end":26.445},{"sentences":[{"text":"yeah.","start":26.255001,"end":26.755001,"sentiment":"neutral","sentiment_score":0.0012778248637914658},{"text":"Yeah.","start":26.974998,"end":27.215,"sentiment":"neutral","sentiment_score":0.0075794393196702},{"text":"Yeah.","start":27.215,"end":27.455,"sentiment":"neutral","sentiment_score":0.00816902332007885},{"text":"Yeah.","start":27.455,"end":27.955,"sentiment":"neutral","sentiment_score":0.012800085358321668}],"sentiment":"neutral","sentiment_score":0.007456593215465546,"channel":1,"num_words":4,"start":26.255001,"end":27.955},{"sentences":[{"text":"Yes.","start":28.08,"end":28.4,"sentiment":"neutral","sentiment_score":0.021047938615083694},{"text":"So, yeah, we have received your order, but upon checking, there's no plan speed 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The representative informed the customer that there was no plan speed selected and that they would receive an email with instructions on how to set up a new router. The representative also provided the customer with a cost estimate and promised to call back once the activation was complete."},"intents":{"segments":[{"text":"was because because I have my own router. What if if the the set is not going to install on my router, then I need to go for the router as well. So then Yeah.","start_word":252,"end_word":286,"intents":[{"intent":"Understand router options","confidence_score":0.0001666192}]},{"text":"And once you purchase that one, that is already preconfigured. So no need for you to, like, log in to the router's interface, like, what we're what we're what we're going to do with your old router first. You just need to plug it into the box on the wall, then wait a few minutes, and it should be working fine. Okay. And what Yeah.","start_word":327,"end_word":391,"intents":[{"intent":"Help router setup","confidence_score":0.0018063853}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1472938358783722},{"text":"Good morning. This is Maureen from Ergo Good tech morning, support.","start_word":1,"end_word":11,"sentiment":"positive","sentiment_score":0.41883328557014465},{"text":"Harry. Yeah. Yeah. We had to public work for the new connection set up at the Tullah Wong 5208. So I I just, can hear you. yeah, I just had the payment, and I have selected Mhmm. the plan for the six months contract. Okay? And Mhmm. Yeah. Am I speaking with Junaid Ahmed? yeah. Yeah. Yeah. Yeah. Yes. So, yeah, we have received your order, but upon checking, there's no plan speed selected? It's for the super family. I selected. Okay. Yeah. It only shows here the six month contract. Oh my There's bad. the I have yeah. selected Yeah. But maybe we can just note that one on our end. So you're yeah. choosing the hang on. Let me just the Superfamily 500 boost, which is 500 over 500 MBPS, that Yeah. It's is 70 almost 6.9 seventy seven $5 yeah. Almost almost 70 since $7 per it's month. it's Yeah. discounted. Okay. Okay. Then okay. I'll take a note on this one, then we'll update you again once the activation is successful within this day. And Okay. I'll also email you then the email instruction on So how sure. to set up your own router using Okay. your own router. But Yeah. if you need assistance, I can walk you through over the phone as well if you run Okay. into any Sure. issues Sure. Okay. setting Okay. it What up if okay. on your This own. was because because I have my own router. What if if the the set is not going to install on my router, then I need to go for the router as well. So then Yeah. we have If to the we need router to change the is plan. not Yeah. compatible. Mhmm. Yeah. You can purchase one from us. Okay. What's the cost of doing that router? Mhmm. Our cheapest one is $139.95. K. Yeah.","start_word":12,"end_word":326,"sentiment":"neutral","sentiment_score":0.03307977186308967},{"text":"And once you purchase that one, that is already preconfigured. So no need for you to, like, log in to the router's interface, like, what we're what we're what we're going to do with your old router first. You just need to plug it into the box on the wall, then wait a few minutes, and it should be working fine.","start_word":327,"end_word":387,"sentiment":"positive","sentiment_score":0.3719185292720794},{"text":"Okay. And what Yeah. about this But one that I have? What about this yeah. one? For that one, I'll email you the instruction for your reference as well. You will need to log in to the router's interface. You'll be needing a laptop for this one or a computer. Okay. Okay. Sure. Mhmm. One more Yeah. thing. Then enter at the router's interface, you have to enter the username and password that we're going to provide you. Is this so simple or is it a bit complicated? Yeah. It's just as simple. Okay. So It depends if we run into any issues while doing it. I hope But, so. It yeah, will it will it's go smooth. just it will take, Okay. like, five to ten minutes Yeah. I for hope that. so. So now how long are we are we waiting for the email? I have to wait for the email. Within this day? We'll email Sorry? you within this day. Okay. Then just test. Mhmm. Yeah. So okay. And Then I'll yeah. be Actually waiting for the email. yeah. Will you call me will you call me back after receiving the email, or I have to call you once again? Once the activation is successful, I'm going to give you a call as well Thank you to so much. inform you, yeah, and send you the email instruction. Okay. Thank you so much. Okay I'll then. be waiting for Yeah. it. 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