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Hi. Good afternoon, ma'am. This is Abby calling from Techno One in Springfield, Brisbane. Did you say you're this is Karen, Springfield, Brisbane, ma'am.\n\nI wanted to make sure that I'm calling the right person. Is this Karen Ingram in live trading? Oh, alright. Yeah. So Danielle asked me to reach out to you because we've spoken with you in the past, and I have a note here that says that you are coming up for an IT review towards the middle of this year.\n\nIs that correct? Yes. Towards the middle of this year. Is that correct? No?\n\nThat's alright. Daniel asked me to reach out to you, ma'am, from TechnoWand for an IT review. Yeah. This is for an IT review for your company, but you said, no. It's not that's not correct?\n\nIT IT IT issues, IT concerns. No. Okay. I'm ready, ma'am. Thank you.\n\nToni, t o n y? Uh-huh. Not live trading. Alright. Got it.\n\nThank you so alright. Thank you. 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Life Toding. This is Karen. Yep.\n\nChannel 0: Hi. Good afternoon, ma'am. This is Abby calling from Techno One in Springfield, Brisbane. Did you say\n\nChannel 1: Where\n\nChannel 0: you're\n\nChannel 1: are you\n\nChannel 0: this\n\nChannel 1: from?\n\nChannel 0: is Karen, Springfield, Brisbane, ma'am. I wanted to make sure that I'm calling the right person. Is this Karen Ingram in live trading?\n\nChannel 1: Yes. It is. Yes. It\n\nChannel 0: Oh,\n\nChannel 1: is. Yes.\n\nChannel 0: alright.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So Danielle asked me to reach out to you because we've spoken with you in the past, and I have a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: A what? An IT review?\n\nChannel 0: Yes. Towards the middle of this year. Is that correct?\n\nChannel 1: No. No. And who yeah. 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Karen confirms that she is coming up for an IT review towards the middle of the year, but does not know who Danielle is. Abby gives Karen an email and a phone number to call for the review."},"intents":{"segments":[{"text":"So Danielle asked me to reach out to you because we've spoken with you in the past, and I have a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct? A what?","start_word":65,"end_word":109,"intents":[{"intent":"Offer technical assistance","confidence_score":0.000008605308}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Life Toding. This is Karen. Yep. Hi.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.10093900561332704},{"text":"Good afternoon, ma'am.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.35519444942474365},{"text":"This is Abby calling from Techno One in Springfield, Brisbane. Did you say Where you're are you this from? is Karen, Springfield, Brisbane, ma'am. I wanted to make sure that I'm calling the right person. Is this Karen Ingram in live trading? Yes. It is. Yes. It Oh, is. Yes. alright. Yep. Yeah. So Danielle asked me to reach out to you because we've spoken with you in the past, and I have a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct? A what? An IT review? Yes. Towards the middle of this year. Is that correct? No. No. And who yeah. No. No. No. No? No. We're yeah. That's We're alright. fine. What what what were you ringing regarding? Daniel asked me to reach out to you, ma'am, from Who's TechnoWand who's Daniel? From for where? an IT review. From Techno One? Yeah. This is for an IT review for your company, but you said, no. It's not that's not correct? I'm I'm actually, yeah, I don't know who Daniel is. I don't know what yeah. Why you ringing? I don't understand. What what's what what's a tech review? IT IT IT issues, Yeah. IT concerns. Yeah. I'm No. probably not the first I'm not the person to talk to, but I will give you an email and you can call them. Okay. I'm ready, ma'am. Thank you. Yeah. So you're best to call tony butchers Toni, at t so o tony, n y? t o n y, dot butchers, so b Uh-huh. butcher,@livetrading.com.au. Not live trading. Alright. Got He's it. the Thank best you so yeah. Yep. Okay. Thank you. alright. Bye.","start_word":12,"end_word":299,"sentiment":"neutral","sentiment_score":-0.02588299475610256},{"text":"Thank you.","start_word":300,"end_word":301,"sentiment":"positive","sentiment_score":0.3702423572540283},{"text":"Take","start_word":302,"end_word":302,"sentiment":"neutral","sentiment_score":0.19940219819545743}],"average":{"sentiment":"neutral","sentiment_score":-0.01333072952029738}}}}