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This is Georgia from Zurich. How can I help? No. No.\n\nThat's all good. I'm all good. Thank you for calling back. I spoke with the underwriter for you, and, honestly, like, it's not the best news. So she said one pass, like, tech guys, they won't review it.\n\nShe's trying to get you know, she obviously doesn't agree herself and is arguing it, trying to find better reasoning, but she just thinks in the best interest of the client, you should take it to market. Market. So she's like, if you need to answer asap, she doesn't think that they'll budge on it. Yeah. It's it's best to look around.\n\nSo yeah. So sorry about that, but I wanted to get it to you guys straight away as well. No. No. That's all good.\n\nAnd let me know if you need anything else too. Oh, all good. Have a good rest of your day. See you. 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This is Georgia from Zurich. How can I help?\n\nChannel 0: Hi, Georgia. It's Jenna here phoning you back from Oakview. Sorry. I missed your call.\n\nChannel 1: No. No. That's all good. I'm all good. Thank you for calling back.\n\nI spoke with the underwriter for you, and, honestly, like, it's not the best news. So she said one pass, like, tech guys, they won't review it. She's trying to get you know, she obviously doesn't agree herself and is arguing it, trying to find better reasoning, but she just thinks in the best interest of the client, you should take it to market. Market. So she's like, if you need to answer asap, she doesn't think that they'll budge on it.\n\nYeah.\n\nChannel 0: Okay.\n\nChannel 1: It's it's best to look around. So yeah. So sorry about that, but I wanted to get it to you guys straight away as well.\n\nChannel 0: Absolutely fine. No worries at all. Thank you so much for your call. I really do\n\nChannel 1: No. No. That's all good. And let me know if you need anything else too.\n\nChannel 0: appreciate it. Thank you.\n\nChannel 1: Oh, all good. Have a good\n\nChannel 0: Okay.\n\nChannel 1: rest of your day. See you.\n\nChannel 0: You too. 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straight away as well.","start":39.35,"end":42.89,"sentiment":"neutral","sentiment_score":-0.0019751903327072367}],"sentiment":"neutral","sentiment_score":-0.0027928187511861323,"channel":1,"num_words":25,"start":36.07,"end":42.89},{"sentences":[{"text":"Absolutely fine.","start":43.365,"end":44.085,"sentiment":"neutral","sentiment_score":0.2576136440038681},{"text":"No worries at all.","start":44.085,"end":44.885,"sentiment":"neutral","sentiment_score":0.20426927506923676},{"text":"Thank you so much for your call.","start":44.885,"end":46.405,"sentiment":"positive","sentiment_score":0.4860787093639374},{"text":"I really do","start":46.405,"end":47.225,"sentiment":"neutral","sentiment_score":0.11507067581017812}],"sentiment":"neutral","sentiment_score":0.3175042113289237,"channel":0,"num_words":16,"start":43.365,"end":47.225},{"sentences":[{"text":"No.","start":48.095,"end":48.335,"sentiment":"neutral","sentiment_score":0.02242591232061386},{"text":"No.","start":48.335,"end":48.575,"sentiment":"neutral","sentiment_score":-0.006255410611629486},{"text":"That's all good.","start":48.575,"end":49.295,"sentiment":"neutral","sentiment_score":0.17875580986340842},{"text":"And let me know if you need anything else too.","start":49.295,"end":51.635,"sentiment":"neutral","sentiment_score":0.21175156384706498}],"sentiment":"neutral","sentiment_score":0.17799690465132395,"channel":1,"num_words":15,"start":48.095,"end":51.635},{"sentences":[{"text":"appreciate it.","start":51.250935,"end":51.970936,"sentiment":"positive","sentiment_score":0.33972837030887604},{"text":"Thank you.","start":51.970936,"end":52.870937,"sentiment":"positive","sentiment_score":0.38248172402381897}],"sentiment":"positive","sentiment_score":0.3611050471663475,"channel":0,"num_words":4,"start":51.250935,"end":52.870937},{"sentences":[{"text":"Oh, all good.","start":53.375,"end":54.095,"sentiment":"positive","sentiment_score":0.36476022005081177},{"text":"Have a good","start":54.095,"end":54.575,"sentiment":"positive","sentiment_score":0.4377789894739787}],"sentiment":"positive","sentiment_score":0.4012696047623952,"channel":1,"num_words":6,"start":53.375,"end":54.575},{"sentences":[{"text":"Okay.","start":54.370937,"end":54.870937,"sentiment":"positive","sentiment_score":0.371667355298996}],"sentiment":"positive","sentiment_score":0.371667355298996,"channel":0,"num_words":1,"start":54.370937,"end":54.870937},{"sentences":[{"text":"rest of your day.","start":54.575,"end":55.215,"sentiment":"positive","sentiment_score":0.39188554883003235},{"text":"See you.","start":55.215,"end":55.955,"sentiment":"neutral","sentiment_score":0.28233060240745544}],"sentiment":"positive","sentiment_score":0.35536723335584003,"channel":1,"num_words":6,"start":54.575,"end":55.955},{"sentences":[{"text":"You too.","start":55.730934,"end":56.210938,"sentiment":"neutral","sentiment_score":0.1881484016776085},{"text":"Bye.","start":56.210938,"end":56.710938,"sentiment":"neutral","sentiment_score":0.12191703170537949}],"sentiment":"neutral","sentiment_score":0.16607127835353216,"channel":0,"num_words":3,"start":55.730934,"end":56.710938},{"sentences":[{"text":"Bye.","start":56.895,"end":57.395,"sentiment":"neutral","sentiment_score":0.06687584519386292}],"sentiment":"neutral","sentiment_score":0.06687584519386292,"channel":1,"num_words":1,"start":56.895,"end":57.395}]},"summary":{"result":"success","short":"A representative from Oakview called back Georgia, who had previously called about a client's loan. Georgia explains that the underwriter has decided not to approve the loan due to arguing better in the best interest of the client, and the representative apologizes and assures Georgia that they will take care of it. They end the call on a pleasant note."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. This is Georgia from Zurich. How can I help? Hi, Georgia. It's Jenna here phoning you back from Oakview. Sorry. I missed your call. No. No. That's all good.","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":0.03610208258032799},{"text":"I'm all good. Thank you for calling back.","start_word":30,"end_word":37,"sentiment":"positive","sentiment_score":0.45932793617248535},{"text":"I spoke with the underwriter for you, and, honestly, like, it's not the best news. So she said one pass, like, tech guys, they won't review it. She's trying to get you know, she obviously doesn't agree herself and is arguing it, trying to find better reasoning, but she just thinks in the best interest of the client, you should take it to market. Market. So she's like, if you need to answer asap, she doesn't think that they'll budge on it. Yeah. Okay. It's it's best to look around. So yeah. So sorry about that, but I wanted to get it to you guys straight away as well. Absolutely fine. No worries at all.","start_word":38,"end_word":152,"sentiment":"neutral","sentiment_score":-0.1256054937839508},{"text":"Thank you so much for your call.","start_word":153,"end_word":159,"sentiment":"positive","sentiment_score":0.480021595954895},{"text":"I really do No. No. That's all good. And let me know if you need anything else too. appreciate it.","start_word":160,"end_word":179,"sentiment":"neutral","sentiment_score":0.17479535937309265},{"text":"Thank you. Oh, all good. Have a good Okay. rest of your day.","start_word":180,"end_word":192,"sentiment":"positive","sentiment_score":0.3843655288219452},{"text":"See you. You too. Bye. Bye.","start_word":193,"end_word":198,"sentiment":"neutral","sentiment_score":0.1685551404953003}],"average":{"sentiment":"neutral","sentiment_score":0.014939648535115148}}}}