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Good morning. Hi, sir. This is Abby. I'm calling on behalf of Daniel from TechnoOne.\n\nI wanted to make sure. Is this andrew.grimes@whiteoak.com? Daniel from TechnoWander. Daniel asked me to reach out to you because I have a note here that says that you're coming up for an IT review towards the middle of this year. Is that correct?\n\nYou're not coming up for an IT review? Yeah. No problem. So so far so good with your IT support, you mean? Okay.\n\nTake care, sir. No problem. 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Hello? Yes. So I didn't catch who you were. No. We're not. Sorry. I think that's a mistake. No. Yeah. Yeah. No. But I'm not but there's nothing to do with me anyway. So I think you've got the wrong person. But thanks for the call anyway. Thank you. Yep. We're all good. We're all good. And I don't do I'm not smart enough here anyway. So but thanks for the call. Bye bye. 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Grimes. Hello? Yes. So I didn't catch who you were. No.\n\nWe're not. Sorry. I think that's a mistake. No. Yeah.\n\nYeah. No. But I'm not but there's nothing to do with me anyway. So I think you've got the wrong person. But thanks for the call anyway.\n\nThank you. Yep. We're all good. We're all good. And I don't do I'm not smart enough here anyway.\n\nSo but thanks for the call. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Andrew Grimes.","start":0.24,"end":1.14,"sentiment":"neutral","sentiment_score":0.014136177022010088},{"text":"Hello?","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.10233040153980257},{"text":"Yes.","start":16.785,"end":16.945,"sentiment":"neutral","sentiment_score":-0.004382564220577478},{"text":"So I didn't catch who you were.","start":16.945,"end":18.805,"sentiment":"neutral","sentiment_score":-0.06329736486077309},{"text":"No.","start":32.579998,"end":32.9,"sentiment":"neutral","sentiment_score":-0.14554603397846222}],"sentiment":"neutral","sentiment_score":-0.038533949720052384,"num_words":12,"start":0.24,"end":32.9},{"sentences":[{"text":"We're not.","start":32.9,"end":33.38,"sentiment":"neutral","sentiment_score":-0.151423379778862},{"text":"Sorry.","start":33.38,"end":33.7,"sentiment":"neutral","sentiment_score":-0.21554481983184817},{"text":"I think that's a mistake.","start":33.7,"end":34.84,"sentiment":"neutral","sentiment_score":-0.22774043381214143},{"text":"No.","start":37.7,"end":38.2,"sentiment":"neutral","sentiment_score":-0.10695455223321916},{"text":"Yeah.","start":38.5,"end":39.0,"sentiment":"neutral","sentiment_score":-0.031996533274650574}],"sentiment":"neutral","sentiment_score":-0.1796044833958149,"num_words":10,"start":32.9,"end":39.0},{"sentences":[{"text":"Yeah.","start":39.7,"end":40.02,"sentiment":"neutral","sentiment_score":-0.06354302912950516},{"text":"No.","start":40.02,"end":40.18,"sentiment":"neutral","sentiment_score":-0.1301027685403824},{"text":"But I'm not but there's nothing to do with me anyway.","start":40.18,"end":42.34,"sentiment":"neutral","sentiment_score":-0.1887327270074324},{"text":"So I think you've got the wrong person.","start":42.34,"end":44.405003,"sentiment":"negative","sentiment_score":-0.3438337706029415},{"text":"But thanks for the call anyway.","start":45.585003,"end":46.965,"sentiment":"neutral","sentiment_score":0.09182234480977058}],"sentiment":"neutral","sentiment_score":-0.1655348848413538,"num_words":27,"start":39.7,"end":46.965},{"sentences":[{"text":"Thank you.","start":48.865,"end":49.685,"sentiment":"positive","sentiment_score":0.36939576268196106},{"text":"Yep.","start":51.745003,"end":52.225002,"sentiment":"neutral","sentiment_score":0.10683035850524902},{"text":"We're all good.","start":52.225002,"end":52.945,"sentiment":"neutral","sentiment_score":0.27847638726234436},{"text":"We're all good.","start":52.945,"end":53.505,"sentiment":"neutral","sentiment_score":0.3181867003440857},{"text":"And I don't do I'm not smart enough here anyway.","start":53.505,"end":55.745003,"sentiment":"neutral","sentiment_score":-0.20355789884924888}],"sentiment":"neutral","sentiment_score":0.03158063990505118,"num_words":19,"start":48.865,"end":55.745003},{"sentences":[{"text":"So but thanks for the call.","start":55.745003,"end":57.590874,"sentiment":"neutral","sentiment_score":0.16368341818451881},{"text":"Bye bye.","start":57.590874,"end":58.330875,"sentiment":"neutral","sentiment_score":0.19135063886642456},{"text":"Bye bye.","start":59.110874,"end":59.770874,"sentiment":"neutral","sentiment_score":0.20546319335699081}],"sentiment":"neutral","sentiment_score":0.17757281735539437,"num_words":10,"start":55.745003,"end":59.770874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Andrew Grimes.\n\nChannel 0: Hello? Good morning.\n\nChannel 1: Hello?\n\nChannel 0: Hi, sir. This is Abby. I'm calling on behalf of Daniel from TechnoOne. I wanted to make sure. Is this andrew.grimes@whiteoak.com?\n\nChannel 1: Yes. So I didn't catch who you were.\n\nChannel 0: Daniel from TechnoWander. Daniel asked me to reach out to you because I have a note here that says that you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: No. We're not. Sorry. I think that's a mistake.\n\nChannel 0: You're not\n\nChannel 1: No.\n\nChannel 0: coming up for an\n\nChannel 1: Yeah.\n\nChannel 0: IT review?\n\nChannel 1: Yeah. No. But I'm not but there's nothing to do with me anyway. So I think you've got the wrong person. But thanks for the call anyway.\n\nChannel 0: Yeah. No problem. So\n\nChannel 1: Thank\n\nChannel 0: so far\n\nChannel 1: you.\n\nChannel 0: so good with your IT support, you mean?\n\nChannel 1: Yep. We're all good. We're all good. And I don't do I'm not smart enough here anyway. So but thanks for\n\nChannel 0: Okay.\n\nChannel 1: the call. Bye bye.\n\nChannel 0: Take care, sir. No problem.\n\nChannel 1: Bye bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Andrew Grimes.","start":0.24,"end":1.14,"sentiment":"neutral","sentiment_score":0.014136177022010088}],"sentiment":"neutral","sentiment_score":0.014136177022010088,"channel":1,"num_words":2,"start":0.24,"end":1.14},{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.03167364001274109},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"neutral","sentiment_score":0.22183238714933395}],"sentiment":"neutral","sentiment_score":0.158446138103803,"channel":0,"num_words":3,"start":3.12,"end":4.34},{"sentences":[{"text":"Hello?","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.10233040153980257}],"sentiment":"neutral","sentiment_score":0.10233040153980257,"channel":1,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"Hi, 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problem.","start":47.954998,"end":48.675,"sentiment":"neutral","sentiment_score":0.12894786149263382},{"text":"So","start":48.675,"end":48.915,"sentiment":"neutral","sentiment_score":0.168038472533226}],"sentiment":"neutral","sentiment_score":0.11993048712611198,"channel":0,"num_words":4,"start":47.555,"end":48.915},{"sentences":[{"text":"Thank","start":48.865,"end":49.185,"sentiment":"positive","sentiment_score":0.34902822971343994}],"sentiment":"positive","sentiment_score":0.34902822971343994,"channel":1,"num_words":1,"start":48.865,"end":49.185},{"sentences":[{"text":"so far","start":48.915,"end":49.315,"sentiment":"positive","sentiment_score":0.36517469584941864}],"sentiment":"positive","sentiment_score":0.36517469584941864,"channel":0,"num_words":2,"start":48.915,"end":49.315},{"sentences":[{"text":"you.","start":49.185,"end":49.685,"sentiment":"positive","sentiment_score":0.3897632956504822}],"sentiment":"positive","sentiment_score":0.3897632956504822,"channel":1,"num_words":1,"start":49.185,"end":49.685},{"sentences":[{"text":"so good with your IT support, you mean?","start":49.315,"end":52.215,"sentiment":"positive","sentiment_score":0.3561904691159725}],"sentiment":"positive","sentiment_score":0.3561904691159725,"channel":0,"num_words":8,"start":49.315,"end":52.215},{"sentences":[{"text":"Yep.","start":51.745003,"end":52.225002,"sentiment":"neutral","sentiment_score":0.10683035850524902},{"text":"We're all good.","start":52.225002,"end":52.945,"sentiment":"neutral","sentiment_score":0.27847638726234436},{"text":"We're all good.","start":52.945,"end":53.505,"sentiment":"neutral","sentiment_score":0.3181867003440857},{"text":"And I don't do I'm not smart enough here anyway.","start":53.505,"end":55.745003,"sentiment":"neutral","sentiment_score":-0.20355789884924888},{"text":"So but thanks for","start":55.745003,"end":56.790874,"sentiment":"neutral","sentiment_score":0.13987134583294392}],"sentiment":"neutral","sentiment_score":0.02003457219827743,"channel":1,"num_words":21,"start":51.745003,"end":56.790874},{"sentences":[{"text":"Okay.","start":56.770874,"end":57.270874,"sentiment":"neutral","sentiment_score":0.21809595823287964}],"sentiment":"neutral","sentiment_score":0.21809595823287964,"channel":0,"num_words":1,"start":56.770874,"end":57.270874},{"sentences":[{"text":"the call.","start":56.790874,"end":57.590874,"sentiment":"neutral","sentiment_score":0.2113075628876686},{"text":"Bye bye.","start":57.590874,"end":58.330875,"sentiment":"neutral","sentiment_score":0.19135063886642456}],"sentiment":"neutral","sentiment_score":0.20132910087704659,"channel":1,"num_words":4,"start":56.790874,"end":58.330875},{"sentences":[{"text":"Take care, sir.","start":57.890873,"end":58.770874,"sentiment":"neutral","sentiment_score":0.3218519290288289},{"text":"No problem.","start":58.770874,"end":59.410873,"sentiment":"neutral","sentiment_score":0.2512475997209549}],"sentiment":"neutral","sentiment_score":0.29361019730567933,"channel":0,"num_words":5,"start":57.890873,"end":59.410873},{"sentences":[{"text":"Bye bye.","start":59.110874,"end":59.770874,"sentiment":"neutral","sentiment_score":0.20546319335699081}],"sentiment":"neutral","sentiment_score":0.20546319335699081,"channel":1,"num_words":2,"start":59.110874,"end":59.770874},{"sentences":[{"text":"Thank you.","start":59.410873,"end":59.975937,"sentiment":"positive","sentiment_score":0.36549942195415497}],"sentiment":"positive","sentiment_score":0.36549942195415497,"channel":0,"num_words":2,"start":59.410873,"end":59.975937}]},"summary":{"result":"success","short":"Abby from TechnoOne called the customer, who had previously expressed interest in an IT review. The customer informed Abby that she had the wrong number and that they were not in the IT review. Abby apologized and informed the customer that they were not in the review. The call ended with the customer thanking Abby for the call."},"intents":{"segments":[{"text":"Daniel asked me to reach out to you because I have a note here that says that you're coming up for an IT review towards the middle of this year. Is that correct? No.","start_word":38,"end_word":71,"intents":[{"intent":"Fix it review","confidence_score":0.0009792771}]}]},"sentiments":{"segments":[{"text":"Andrew Grimes. Hello? Good morning. Hello? Hi, sir. This is Abby. I'm calling on behalf of Daniel from TechnoOne. I wanted to make sure. Is this andrew.grimes@whiteoak.com? Yes. So I didn't catch who you were. Daniel from TechnoWander. Daniel asked me to reach out to you because I have a note here that says that you're coming up for an IT review towards the middle of this year. Is that correct? No. We're not. Sorry. I think that's a mistake. You're not No. coming up for an Yeah. IT review? Yeah. No. But I'm not but there's nothing to do with me anyway.","start_word":0,"end_word":102,"sentiment":"neutral","sentiment_score":-0.0314800962805748},{"text":"So I think you've got the wrong person.","start_word":103,"end_word":110,"sentiment":"negative","sentiment_score":-0.3563728332519531},{"text":"But thanks for the call anyway. Yeah. No problem.","start_word":111,"end_word":119,"sentiment":"neutral","sentiment_score":0.09490472078323364},{"text":"So Thank so far you. so good with your IT support, you mean?","start_word":120,"end_word":132,"sentiment":"positive","sentiment_score":0.3394055664539337},{"text":"Yep. We're all good. We're all good. And I don't do I'm not smart enough here anyway. So but thanks for Okay. the call. Bye bye. Take care, sir. No problem. Bye bye.","start_word":133,"end_word":165,"sentiment":"neutral","sentiment_score":0.1207435056567192},{"text":"Thank you.","start_word":166,"end_word":167,"sentiment":"positive","sentiment_score":0.4195581078529358}],"average":{"sentiment":"neutral","sentiment_score":0.02137348347140434}}}}