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Hi. Good day. I was trying to get a hold of Amir. Oh, yeah.\n\nWe're actually following up with him regarding cybersecurity. I understand. Actually, the reason why I called here because I called this number, but he must not answer it. Yeah. Yeah.\n\nSo I've said I called him and just tried to see if I can reach him. But yeah. Well, you've been helpful. Thank you. 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Bankers. This is Lisa speaking. What was the reason for your call? Okay. If you're following up, he would have given you his personal details. Could I ask that you give him a call on his mobile then? I just can't transfer any calls to him. Okay. Yes. He because usually, if he's wanting to speak with someone, he'll provide his email and his phone number, which if you're saying that you've spoken to him, he would have provided that to you. So I would just say use his phone number or email him. Bye bye. Thank you. 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Bankers. This is Lisa speaking. What was the reason for your call? Okay.\n\nIf you're following up, he would have given you his personal details. Could I ask that you give him a call on his mobile then? I just can't transfer any calls to him. Okay. Yes.\n\nHe because usually, if he's wanting to speak with someone, he'll provide his email and his phone number, which if you're saying that you've spoken to him, he would have provided that to you. So I would just say use his phone number or email him. Bye bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.72,"end":8.96,"sentiment":"neutral","sentiment_score":0.02881661243736744},{"text":"Bankers.","start":8.96,"end":9.36,"sentiment":"neutral","sentiment_score":0.023938506841659542},{"text":"This is Lisa speaking.","start":9.36,"end":10.5,"sentiment":"neutral","sentiment_score":0.031514646019786596},{"text":"What was the reason for your call?","start":21.775002,"end":23.475,"sentiment":"neutral","sentiment_score":0.024727658235601017},{"text":"Okay.","start":30.19,"end":30.43,"sentiment":"neutral","sentiment_score":0.0005475776270031929}],"sentiment":"neutral","sentiment_score":0.025175349188170264,"num_words":14,"start":8.72,"end":30.43},{"sentences":[{"text":"If you're following up, he would have given you his personal details.","start":30.43,"end":33.31,"sentiment":"neutral","sentiment_score":-0.012756669622225067},{"text":"Could I ask that you give him a call on his mobile then?","start":33.31,"end":35.95,"sentiment":"neutral","sentiment_score":-0.005484615309307208},{"text":"I just can't transfer any calls to him.","start":35.95,"end":38.175,"sentiment":"negative","sentiment_score":-0.37646086886525154},{"text":"Okay.","start":46.735,"end":47.215,"sentiment":"neutral","sentiment_score":-0.026182645931839943},{"text":"Yes.","start":47.215,"end":47.715,"sentiment":"neutral","sentiment_score":0.0007692873477935791}],"sentiment":"neutral","sentiment_score":-0.0931851526855358,"num_words":35,"start":30.43,"end":47.715},{"sentences":[{"text":"He because usually, if he's wanting to speak with someone, he'll provide his email and his phone number, which if you're saying that you've spoken to him, he would have provided that to you.","start":48.254997,"end":56.969997,"sentiment":"neutral","sentiment_score":-0.05022091484245132},{"text":"So I would just say use his phone number or email him.","start":57.269997,"end":61.616875,"sentiment":"neutral","sentiment_score":-0.043502594189097486},{"text":"Bye bye.","start":70.57687,"end":71.23688,"sentiment":"neutral","sentiment_score":0.2813890874385834},{"text":"Thank you.","start":71.37688,"end":71.936874,"sentiment":"positive","sentiment_score":0.38813433051109314},{"text":"Bye.","start":71.936874,"end":72.436874,"sentiment":"neutral","sentiment_score":0.14860054850578308}],"sentiment":"neutral","sentiment_score":-0.014546957853085855,"num_words":51,"start":48.254997,"end":72.436874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Bankers. This is Lisa speaking.\n\nChannel 0: Oh, yes. Hi. Good day. I was trying to get a hold of Amir.\n\nChannel 1: What was the reason for your call?\n\nChannel 0: Oh, yeah. We're actually following up with him regarding cybersecurity.\n\nChannel 1: Okay. If you're following up, he would have given you his personal details. Could I ask that you give him a call on his mobile then? I just can't transfer any calls to him.\n\nChannel 0: I understand. Actually, the reason why I called here because I called this number, but he must not answer it.\n\nChannel 1: Okay. Yes. He because usually, if he's wanting to speak with someone, he'll provide his email and his phone number, which if you're saying that you've spoken to him, he would have provided that to you. So I would just say\n\nChannel 0: Yeah.\n\nChannel 1: use his phone number or email him.\n\nChannel 0: Yeah. So I've said I called him and just tried to see if I can reach him. But yeah. Well, you've been helpful. Thank you.\n\nYou have a great day.\n\nChannel 1: Bye bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.72,"end":8.96,"sentiment":"neutral","sentiment_score":0.02881661243736744},{"text":"Bankers.","start":8.96,"end":9.36,"sentiment":"neutral","sentiment_score":0.023938506841659542},{"text":"This is Lisa speaking.","start":9.36,"end":10.5,"sentiment":"neutral","sentiment_score":0.031514646019786596}],"sentiment":"neutral","sentiment_score":0.029802283893028896,"channel":1,"num_words":6,"start":8.72,"end":10.5},{"sentences":[{"text":"Oh, yes.","start":12.235,"end":12.795,"sentiment":"neutral","sentiment_score":0.10988787561655045},{"text":"Hi.","start":12.795,"end":13.295,"sentiment":"neutral","sentiment_score":0.2443868517875671},{"text":"Good day.","start":13.355,"end":14.094999,"sentiment":"positive","sentiment_score":0.40678033232688904},{"text":"I was trying to get a hold of 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cybersecurity.","start":24.94,"end":27.76,"sentiment":"neutral","sentiment_score":0.006969177047722042}],"sentiment":"neutral","sentiment_score":0.0065762937068939206,"channel":0,"num_words":10,"start":24.62,"end":27.76},{"sentences":[{"text":"Okay.","start":30.19,"end":30.43,"sentiment":"neutral","sentiment_score":0.0005475776270031929},{"text":"If you're following up, he would have given you his personal details.","start":30.43,"end":33.31,"sentiment":"neutral","sentiment_score":-0.012756669622225067},{"text":"Could I ask that you give him a call on his mobile then?","start":33.31,"end":35.95,"sentiment":"neutral","sentiment_score":-0.005484615309307208},{"text":"I just can't transfer any calls to him.","start":35.95,"end":38.175,"sentiment":"negative","sentiment_score":-0.37646086886525154}],"sentiment":"neutral","sentiment_score":-0.0951623355230207,"channel":1,"num_words":34,"start":30.19,"end":38.175},{"sentences":[{"text":"I understand.","start":39.385002,"end":40.125,"sentiment":"neutral","sentiment_score":-0.18190108984708786},{"text":"Actually, the reason why I called here because I called this number, but he must not answer it.","start":40.265,"end":45.405,"sentiment":"neutral","sentiment_score":-0.2386474460363388}],"sentiment":"neutral","sentiment_score":-0.23297281041741372,"channel":0,"num_words":20,"start":39.385002,"end":45.405},{"sentences":[{"text":"Okay.","start":46.735,"end":47.215,"sentiment":"neutral","sentiment_score":-0.026182645931839943},{"text":"Yes.","start":47.215,"end":47.715,"sentiment":"neutral","sentiment_score":0.0007692873477935791},{"text":"He because usually, if he's wanting to speak with someone, he'll provide his email and his phone number, which if you're saying that you've spoken to him, he would have provided that to you.","start":48.254997,"end":56.969997,"sentiment":"neutral","sentiment_score":-0.05022091484245132},{"text":"So I would just say","start":57.269997,"end":59.429996,"sentiment":"neutral","sentiment_score":-0.03199608065187931}],"sentiment":"neutral","sentiment_score":-0.04616841137772653,"channel":1,"num_words":41,"start":46.735,"end":59.429996},{"sentences":[{"text":"Yeah.","start":59.16,"end":59.66,"sentiment":"neutral","sentiment_score":-0.024200769141316417}],"sentiment":"neutral","sentiment_score":-0.024200769141316417,"channel":0,"num_words":1,"start":59.16,"end":59.66},{"sentences":[{"text":"use his phone number or email him.","start":59.429996,"end":61.616875,"sentiment":"neutral","sentiment_score":-0.05172153242996761}],"sentiment":"neutral","sentiment_score":-0.05172153242996761,"channel":1,"num_words":7,"start":59.429996,"end":61.616875},{"sentences":[{"text":"Yeah.","start":62.20694,"end":62.606937,"sentiment":"neutral","sentiment_score":-0.009260529652237892},{"text":"So I've said I called him and just tried to see if I can reach him.","start":62.606937,"end":66.20694,"sentiment":"neutral","sentiment_score":-0.07056798366829753},{"text":"But yeah.","start":66.20694,"end":67.186935,"sentiment":"neutral","sentiment_score":0.020188026130199432},{"text":"Well, you've been helpful.","start":67.48694,"end":68.70694,"sentiment":"positive","sentiment_score":0.37648044526576996},{"text":"Thank you.","start":68.92694,"end":69.64694,"sentiment":"positive","sentiment_score":0.5617976188659668}],"sentiment":"neutral","sentiment_score":0.061261792108416556,"channel":0,"num_words":25,"start":62.20694,"end":69.64694},{"sentences":[{"text":"You have a great day.","start":69.64694,"end":70.78694,"sentiment":"positive","sentiment_score":0.6148392915725708}],"sentiment":"positive","sentiment_score":0.6148392915725708,"channel":0,"num_words":5,"start":69.64694,"end":70.78694},{"sentences":[{"text":"Bye bye.","start":70.57687,"end":71.23688,"sentiment":"neutral","sentiment_score":0.2813890874385834},{"text":"Thank you.","start":71.37688,"end":71.936874,"sentiment":"positive","sentiment_score":0.38813433051109314},{"text":"Bye.","start":71.936874,"end":72.436874,"sentiment":"neutral","sentiment_score":0.14860054850578308}],"sentiment":"neutral","sentiment_score":0.2975294768810272,"channel":1,"num_words":5,"start":70.57687,"end":72.436874}]},"summary":{"result":"success","short":"A customer calls a bank to get in touch with Amir regarding cybersecurity. The agent explains that \"yes\" and can't transfer calls to \"yes\" but can use his phone number or email address. The agent also mentions that \"yes\" was helpful and wishes the customer a good day."},"intents":{"segments":[{"text":"I was trying to get a hold of Amir. What was the reason for your call? Oh, yeah.","start_word":11,"end_word":28,"intents":[{"intent":"Contact amir","confidence_score":0.30399963}]},{"text":"We're actually following up with him regarding cybersecurity. Okay.","start_word":29,"end_word":37,"intents":[{"intent":"Follow up on cybersecurity","confidence_score":0.03774775}]}]},"sentiments":{"segments":[{"text":"Hi. Bankers. This is Lisa speaking. Oh, yes. Hi.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.07627972215414047},{"text":"Good day.","start_word":9,"end_word":10,"sentiment":"positive","sentiment_score":0.4089201688766479},{"text":"I was trying to get a hold of Amir. What was the reason for your call? Oh, yeah. We're actually following up with him regarding cybersecurity. Okay. If you're following up, he would have given you his personal details. Could I ask that you give him a call on his mobile then?","start_word":11,"end_word":62,"sentiment":"neutral","sentiment_score":0.018376626074314117},{"text":"I just can't transfer any calls to him.","start_word":63,"end_word":70,"sentiment":"negative","sentiment_score":-0.3686439394950866},{"text":"I understand. Actually, the reason why I called here because I called this number, but he must not answer it. Okay. Yes. He because usually, if he's wanting to speak with someone, he'll provide his email and his phone number, which if you're saying that you've spoken to him, he would have provided that to you. So I would just say Yeah. use his phone number or email him. Yeah. So I've said I called him and just tried to see if I can reach him. But yeah.","start_word":71,"end_word":158,"sentiment":"neutral","sentiment_score":-0.0860026478767395},{"text":"Well, you've been helpful. Thank you. You have a great day.","start_word":159,"end_word":169,"sentiment":"positive","sentiment_score":0.4918614625930786},{"text":"Bye bye.","start_word":170,"end_word":171,"sentiment":"neutral","sentiment_score":0.28211864829063416},{"text":"Thank you.","start_word":172,"end_word":173,"sentiment":"positive","sentiment_score":0.3853019177913666},{"text":"Bye.","start_word":174,"end_word":174,"sentiment":"neutral","sentiment_score":0.198220893740654}],"average":{"sentiment":"neutral","sentiment_score":0.005094322334810433}}}}