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Because that might be since you reset press the reset button. The credentials might be deleted, the routers, and we have to establish it again. Mhmm. Mhmm. Okay. I see. Okay. Can you open a browser in your computer or laptop? Okay. Mhmm. Actually, I'm only available within the working hours, which is 9AM to 6PM. But if okay. Yeah. Sure. But if you won't be able to call before that, we have our customer support number also. You can call, but that's a different representative then. He can guide you. Mhmm. Yeah. Okay. Sure. Yeah. Sure. I'll send you also the email instruction on how to enter it again. Upon checking your account here, Amal Tandon, we we already have your email, but let me just double check it. It's tantandemamal23@gmail.com. Okay. I will send the email instruction to this email then shortly. Okay. Mhmm. The router's interface? Yeah. Actually mhmm. We can guide you, yeah, we can guide you there if the router is from us. But since I assume you're you're using your own router. Mhmm. Actually, the U username and password of the router should be written at the back of the router. There's a sticker there. Yeah. Yeah. Actually, they are the one who is responsible for the password since we do not have the in router's information on their end. So we won't be able to tell you what is the password is if if ever. Mhmm. Yeah. Sure. And just wanted to ask, you said if the router is installed by the is it Opticom team? Mhmm. Mhmm. I see. So if that's the case, they're the one who should know the password for the router. Yeah. Yes. Mhmm. There's a IP address there or, like, a default access, which you should type that in the address bar in the browser using your laptop or computer. Yeah. Sure. And just give us a callback then also if you run into network issues. Okay. Thank you. Bye for now. Yeah. You too. 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Okay.\n\nI see. Do you want me to walk you through the setup or send you an email instruction instead? Because that might be since you reset press the reset button. The credentials might be deleted, the routers, and we have to establish it again. Mhmm.\n\nMhmm. Okay. I see. Okay. Can you open a browser in your computer or laptop?\n\nOkay. Mhmm. Actually, I'm only available within the working hours, which is 9AM to 6PM. But if okay. Yeah.\n\nSure. But if you won't be able to call before that, we have our customer support number also. You can call, but that's a different representative then. He can guide you. Mhmm.\n\nYeah. Okay. Sure. Yeah. Sure.\n\nI'll send you also the email instruction on how to enter it again. Upon checking your account here, Amal Tandon, we we already have your email, but let me just double check it. It's tantandemamal23@gmail.com. Okay. I will send the email instruction to this email then shortly.\n\nOkay. Mhmm. The router's interface? Yeah. Actually mhmm.\n\nWe can guide you, yeah, we can guide you there if the router is from us. But since I assume you're you're using your own router. Mhmm. Actually, the U username and password of the router should be written at the back of the router. There's a sticker there.\n\nYeah. Yeah. Actually, they are the one who is responsible for the password since we do not have the in router's information on their end. So we won't be able to tell you what is the password is if if ever. Mhmm.\n\nYeah. Sure. And just wanted to ask, you said if the router is installed by the is it Opticom team? Mhmm. Mhmm.\n\nI see. So if that's the case, they're the one who should know the password for the router. Yeah. Yes. Mhmm.\n\nThere's a IP address there or, like, a default access, which you should type that in the address bar in the browser using your laptop or computer. Yeah. Sure. And just give us a callback then also if you run into network issues. Okay.\n\nThank you. Bye for now. Yeah. You too. 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you also the email instruction on how to enter it again.","start":169.88,"end":174.54001,"sentiment":"neutral","sentiment_score":0.16728241053911355},{"text":"Upon checking your account here, Amal Tandon, we we already have your email, but let me just double check it.","start":182.125,"end":190.145,"sentiment":"neutral","sentiment_score":0.1653268314898014},{"text":"It's tantandemamal23@gmail.com.","start":190.68501,"end":196.34,"sentiment":"neutral","sentiment_score":0.11598892137408257},{"text":"Okay.","start":197.92,"end":198.23999,"sentiment":"neutral","sentiment_score":0.2551029920578003},{"text":"I will send the email instruction to this email then 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us.","start":224.12,"end":229.42,"sentiment":"neutral","sentiment_score":0.1455936459824443},{"text":"But since I assume you're you're using your own router.","start":229.64,"end":234.45999,"sentiment":"neutral","sentiment_score":0.0037224473722744732},{"text":"Mhmm.","start":240.31499,"end":240.81499,"sentiment":"neutral","sentiment_score":0.054670173674821854},{"text":"Actually, the U username and password of the router should be written at the back of the router.","start":264.88498,"end":272.025,"sentiment":"neutral","sentiment_score":-0.005734643381502893},{"text":"There's a sticker 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Hi, Maureen. This is Amal. I believe I spoke to you on Friday. I just got a call from this number this morning because I was trying to figure out how to fix my router on Friday. Because apparently, like, by mistake, like, I reset the router, and then there were some issues with, you know, being able to log into that. Yeah. Sure. So the thing is, like, I'm not being able to log in to the router. And the thing is, like, the router was set up by the OCOM team because I live in a residential building as a tenant, and the routers were set up by OCOM across the building. So that's why like, I just spoke to the OCOM team, and they did share another password. So I was thinking of trying that as well, but it would be great if I can get some guidance from you guys too. Because I tried I spoke to someone else and like, on Friday when I was trying to fix it, but we were just not being able to log in to the router. Unfortunately, right now, I'm at work. I'm not at home. So I was thinking so, like, if I call back on this number, will it be you who's gonna be answering the call? Oh, yeah. Sure. I'll be home by, like, 5PM five, 05:15. So I can get in touch then if that's okay. Yeah. Okay. Okay. No worries. And you can also like, if possible, you can also send me an email. Because if by chance I get late, then and if that the if the new password that the old com team shared works, then I can potentially try that and then follow your instructions on email. But if it does not work, then I can just contact you once I reach home by, like, five, 05:15, and then you can just guide me through it. Yeah? Yeah. Perfect. And do you have my email address, or should I share it with you? Yes. Yes. Yes. Yeah. That's correct. Okay. Perfect. Thank you so much. And just wanted to confirm, like, do you guys also assist with, like, when there there are issues with being not being able to log in to the router? Yeah. Like, the router's interface, like, on yeah. Yeah. Yep. Yeah. Like, the so to be honest, like, I am I am a tenant, and I moved into the building, and I saw that the router was already preconfigured and set up by the Ocom team. So the router was set up by the Ocom team, and it's an Asus router. So I've got the new password from them, but I'm not sure if that's gonna work. Like, I haven't tried it yet. But if that does not work, do I still reach out to them, or will you guys be able to assist in any way? Yeah. Yeah. I tried using that with one of your team's representatives, and it just wasn't working. So that's why I just spoke to the OCOM team this morning, and they've shared, like, a new password. But if that does not work, like, do I still reach out to them, or will you guys be the ones assisting? Okay. Okay. No worries. Okay. Cool. So what I can do is I can go home today, try the password, and if it's later than 6PM, then maybe you can, like, you can just send me the email, and I can follow the steps there. And if there are any issues, like, if I reach home by like, on time and I log in, I'm being able to log in to the enterprise, then you can just guide me through the whole thing on the call as well. K? No. It's it's Ocom team. So, basically, Ocom's team has installed all the routers, and the routers belong to Asus, though. Like, Ocom was the one that set it up, and those were Asus routers set up by the Ocom team. Okay. Cool. Cool. Okay. All good. I can try. And basically, I've just gotta use the URL to log in, like, the URL that they've put up on the router, like, on the sticker on the router. Right? That's the u user like, that's the URL I use to log in. Okay. Cool. Perfect. Okay. I can try that and follow your email instructions if that works. If it doesn't, I'll just get in touch with the Ocom team again and tell them that I'm not being able to log in and maybe, like, assist me with that. Yeah? Yeah. Perfect. All good. That sounds good. Alright. Perfect. Thank you so much. Have a good day. Thank you. Bye 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Hi, Maureen. This is Amal. I believe I spoke to you on Friday. I just got a call from this number this morning because I was trying to figure out how to fix my router on Friday.\n\nBecause apparently, like, by mistake, like, I reset the router, and then there were some issues with, you know, being able to log into that. Yeah. Sure. So the thing is, like, I'm not being able to log in to the router. And the thing is, like, the router was set up by the OCOM team because I live in a residential building as a tenant, and the routers were set up by OCOM across the building.\n\nSo that's why like, I just spoke to the OCOM team, and they did share another password. So I was thinking of trying that as well, but it would be great if I can get some guidance from you guys too. Because I tried I spoke to someone else and like, on Friday when I was trying to fix it, but we were just not being able to log in to the router. Unfortunately, right now, I'm at work. I'm not at home.\n\nSo I was thinking so, like, if I call back on this number, will it be you who's gonna be answering the call? Oh, yeah. Sure. I'll be home by, like, 5PM five, 05:15. So I can get in touch then if that's okay.\n\nYeah. Okay. Okay. No worries. And you can also like, if possible, you can also send me an email.\n\nBecause if by chance I get late, then and if that the if the new password that the old com team shared works, then I can potentially try that and then follow your instructions on email. But if it does not work, then I can just contact you once I reach home by, like, five, 05:15, and then you can just guide me through it. Yeah? Yeah. Perfect.\n\nAnd do you have my email address, or should I share it with you? Yes. Yes. Yes. Yeah.\n\nThat's correct. Okay. Perfect. Thank you so much. And just wanted to confirm, like, do you guys also assist with, like, when there there are issues with being not being able to log in to the router?\n\nYeah. Like, the router's interface, like, on yeah. Yeah. Yep. Yeah.\n\nLike, the so to be honest, like, I am I am a tenant, and I moved into the building, and I saw that the router was already preconfigured and set up by the Ocom team. So the router was set up by the Ocom team, and it's an Asus router. So I've got the new password from them, but I'm not sure if that's gonna work. Like, I haven't tried it yet. But if that does not work, do I still reach out to them, or will you guys be able to assist in any way?\n\nYeah. Yeah. I tried using that with one of your team's representatives, and it just wasn't working. So that's why I just spoke to the OCOM team this morning, and they've shared, like, a new password. But if that does not work, like, do I still reach out to them, or will you guys be the ones assisting?\n\nOkay. Okay. No worries. Okay. Cool.\n\nSo what I can do is I can go home today, try the password, and if it's later than 6PM, then maybe you can, like, you can just send me the email, and I can follow the steps there. And if there are any issues, like, if I reach home by like, on time and I log in, I'm being able to log in to the enterprise, then you can just guide me through the whole thing on the call as well. K? No. It's it's Ocom team.\n\nSo, basically, Ocom's team has installed all the routers, and the routers belong to Asus, though. Like, Ocom was the one that set it up, and those were Asus routers set up by the Ocom team. Okay. Cool. Cool.\n\nOkay. All good. I can try. And basically, I've just gotta use the URL to log in, like, the URL that they've put up on the router, like, on the sticker on the router. Right?\n\nThat's the u user like, that's the URL I use to log in. Okay. Cool. Perfect. Okay.\n\nI can try that and follow your email instructions if that works. If it doesn't, I'll just get in touch with the Ocom team again and tell them that I'm not being able to log in and maybe, like, assist me with that. Yeah? Yeah. Perfect.\n\nAll good. That sounds good. Alright. Perfect. Thank you so much.\n\nHave a good day. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":8.16,"end":8.48,"sentiment":"neutral","sentiment_score":0.05561743676662445},{"text":"Hi, Maureen.","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.0620456263422966},{"text":"This is Amal.","start":9.84,"end":10.9,"sentiment":"neutral","sentiment_score":0.07679156959056854},{"text":"I believe I spoke to you on Friday.","start":10.96,"end":13.059999,"sentiment":"neutral","sentiment_score":0.03800292778760195},{"text":"I just got a call from this number this morning because I was trying to figure out how to fix my router on Friday.","start":14.315001,"end":21.535,"sentiment":"neutral","sentiment_score":-0.030140460468828678}],"sentiment":"neutral","sentiment_score":-0.00024379554547761617,"num_words":38,"start":8.16,"end":21.535},{"sentences":[{"text":"Because apparently, like, by mistake, like, I reset the router, and then there were some issues with, you know, being able to log into 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with you?","start":175.84999,"end":179.23,"sentiment":"neutral","sentiment_score":0.22748676474605287},{"text":"Yes.","start":190.78499,"end":191.28499,"sentiment":"neutral","sentiment_score":0.11144908517599106},{"text":"Yes.","start":194.465,"end":194.965,"sentiment":"neutral","sentiment_score":0.11363796889781952},{"text":"Yes.","start":195.42499,"end":195.92499,"sentiment":"neutral","sentiment_score":0.13122177124023438},{"text":"Yeah.","start":196.305,"end":196.70499,"sentiment":"neutral","sentiment_score":0.17356659471988678}],"sentiment":"neutral","sentiment_score":0.20637167369325957,"num_words":18,"start":175.84999,"end":196.70499},{"sentences":[{"text":"That's correct.","start":196.70499,"end":197.44499,"sentiment":"neutral","sentiment_score":0.23518887907266617},{"text":"Okay.","start":201.12999,"end":201.61,"sentiment":"positive","sentiment_score":0.4805912971496582},{"text":"Perfect.","start":201.61,"end":202.01,"sentiment":"positive","sentiment_score":0.7035483121871948},{"text":"Thank you so much.","start":202.01,"end":202.81,"sentiment":"positive","sentiment_score":0.7660260051488876},{"text":"And just wanted to confirm, like, do you guys also assist with, like, when there there are issues with being not being able to log in to the router?","start":202.81,"end":211.31,"sentiment":"neutral","sentiment_score":0.025239412897619707}],"sentiment":"neutral","sentiment_score":0.14731255032726237,"num_words":37,"start":196.70499,"end":211.31},{"sentences":[{"text":"Yeah.","start":218.075,"end":218.39499,"sentiment":"neutral","sentiment_score":0.01533228624612093},{"text":"Like, the router's interface, like, on yeah.","start":218.39499,"end":224.47499,"sentiment":"neutral","sentiment_score":0.021695620513388088},{"text":"Yeah.","start":224.47499,"end":224.635,"sentiment":"neutral","sentiment_score":0.09698361903429031},{"text":"Yep.","start":224.635,"end":225.135,"sentiment":"neutral","sentiment_score":0.01667439565062523},{"text":"Yeah.","start":236.09,"end":236.56999,"sentiment":"neutral","sentiment_score":0.06677072495222092}],"sentiment":"neutral","sentiment_score":0.031602760861543094,"num_words":11,"start":218.075,"end":236.56999},{"sentences":[{"text":"Like, the so to be honest, like, I am I am a tenant, and I moved into the building, and I saw that the router was already preconfigured and set up by the Ocom team.","start":236.56999,"end":246.295,"sentiment":"neutral","sentiment_score":0.0543851056269237},{"text":"So the router was set up by the Ocom team, and it's an Asus router.","start":246.355,"end":250.535,"sentiment":"neutral","sentiment_score":0.06303140620390574},{"text":"So I've got the new password from them, but I'm not sure if that's gonna work.","start":251.235,"end":255.84999,"sentiment":"neutral","sentiment_score":-0.019032145850360394},{"text":"Like, I haven't tried it yet.","start":255.91,"end":257.35,"sentiment":"neutral","sentiment_score":-0.09428886075814565},{"text":"But if that does not work, do I still reach out to them, or will you guys be able to assist in any way?","start":257.35,"end":262.41,"sentiment":"neutral","sentiment_score":0.01060332745934526}],"sentiment":"neutral","sentiment_score":0.02326231407156835,"num_words":96,"start":236.56999,"end":262.41},{"sentences":[{"text":"Yeah.","start":272.885,"end":273.385,"sentiment":"neutral","sentiment_score":0.004367144778370857},{"text":"Yeah.","start":274.005,"end":274.325,"sentiment":"neutral","sentiment_score":0.024754246696829796},{"text":"I tried using that with one of your team's representatives, and it just wasn't working.","start":274.325,"end":279.625,"sentiment":"neutral","sentiment_score":-0.16165802975495655},{"text":"So that's why I just spoke to the OCOM team this morning, and they've shared, like, a new password.","start":280.25,"end":285.39,"sentiment":"neutral","sentiment_score":-0.07429578802303265},{"text":"But if that does not work, like, do I still reach out to them, or will you guys be the ones assisting?","start":285.69,"end":290.83002,"sentiment":"neutral","sentiment_score":-0.11103035204789856}],"sentiment":"neutral","sentiment_score":-0.10775925469552648,"num_words":58,"start":272.885,"end":290.83002},{"sentences":[{"text":"Okay.","start":303.355,"end":303.855,"sentiment":"neutral","sentiment_score":-0.1185438707470894},{"text":"Okay.","start":310.38,"end":310.7,"sentiment":"neutral","sentiment_score":0.11053776741027832},{"text":"No worries.","start":310.7,"end":311.44,"sentiment":"neutral","sentiment_score":0.20632214844226837},{"text":"Okay.","start":311.66,"end":311.9,"sentiment":"positive","sentiment_score":0.35484185814857483},{"text":"Cool.","start":311.9,"end":312.14,"sentiment":"positive","sentiment_score":0.500389575958252}],"sentiment":"neutral","sentiment_score":0.20997827127575874,"num_words":6,"start":303.355,"end":312.14},{"sentences":[{"text":"So what I can do is I can go home today, try the password, and if it's later than 6PM, then maybe you can, like, you can just send me the email, and I can follow the steps there.","start":312.14,"end":323.115,"sentiment":"neutral","sentiment_score":0.3015320857939048},{"text":"And if there are any issues, like, if I reach home by like, on time and I log in, I'm being able to log in to the enterprise, then you can just guide me through the whole thing on the call as well.","start":323.255,"end":334.555,"sentiment":"neutral","sentiment_score":0.07891599487426669},{"text":"K?","start":336.51,"end":337.01,"sentiment":"neutral","sentiment_score":0.0235285721719265},{"text":"No.","start":344.27,"end":344.51,"sentiment":"neutral","sentiment_score":-0.09742266684770584},{"text":"It's it's Ocom team.","start":344.51,"end":346.43,"sentiment":"neutral","sentiment_score":-0.04979069996625185}],"sentiment":"neutral","sentiment_score":0.169091843534261,"num_words":88,"start":312.14,"end":346.43},{"sentences":[{"text":"So, basically, Ocom's team has installed all the routers, and the routers belong to Asus, though.","start":346.43,"end":352.845,"sentiment":"neutral","sentiment_score":-0.0240464395028539},{"text":"Like, Ocom was the one that set it up, and those were Asus routers set up by the Ocom team.","start":352.845,"end":358.465,"sentiment":"neutral","sentiment_score":-0.017817687429487705},{"text":"Okay.","start":367.86002,"end":368.36002,"sentiment":"neutral","sentiment_score":0.0055930474773049355},{"text":"Cool.","start":368.9,"end":369.4,"sentiment":"neutral","sentiment_score":0.21646486222743988},{"text":"Cool.","start":370.66,"end":370.9,"sentiment":"neutral","sentiment_score":0.26738664507865906}],"sentiment":"neutral","sentiment_score":-0.006452621175692632,"num_words":39,"start":346.43,"end":370.9},{"sentences":[{"text":"Okay.","start":370.9,"end":371.22,"sentiment":"neutral","sentiment_score":0.25108593702316284},{"text":"All good.","start":371.22,"end":371.62,"sentiment":"positive","sentiment_score":0.37484054267406464},{"text":"I can try.","start":371.62,"end":372.26,"sentiment":"neutral","sentiment_score":0.24227534731229147},{"text":"And basically, I've just gotta use the URL to log in, like, the URL that they've put up on the router, like, on the sticker on the router.","start":372.26,"end":381.805,"sentiment":"neutral","sentiment_score":0.05498610357088702},{"text":"Right?","start":381.805,"end":382.045,"sentiment":"neutral","sentiment_score":0.035058990120887756}],"sentiment":"neutral","sentiment_score":0.09435037012611117,"num_words":35,"start":370.9,"end":382.045},{"sentences":[{"text":"That's the u user like, that's the URL I use to log in.","start":382.045,"end":385.825,"sentiment":"neutral","sentiment_score":0.024572509985703688},{"text":"Okay.","start":399.73,"end":400.05002,"sentiment":"neutral","sentiment_score":0.10521073639392851},{"text":"Cool.","start":400.05002,"end":400.45,"sentiment":"neutral","sentiment_score":0.20913904905319217},{"text":"Perfect.","start":400.45,"end":400.85,"sentiment":"neutral","sentiment_score":0.2312900424003601},{"text":"Okay.","start":400.85,"end":401.17,"sentiment":"neutral","sentiment_score":0.1219773292541504}],"sentiment":"neutral","sentiment_score":0.058062340406810534,"num_words":17,"start":382.045,"end":401.17},{"sentences":[{"text":"I can try that and follow your email instructions if that works.","start":401.17,"end":404.13,"sentiment":"neutral","sentiment_score":0.12965059590836367},{"text":"If it doesn't, I'll just get in touch with the Ocom team again and tell them that I'm not being able to log in and maybe, like, assist me with that.","start":404.13,"end":411.435,"sentiment":"neutral","sentiment_score":-0.01972003485406599},{"text":"Yeah?","start":411.435,"end":411.935,"sentiment":"neutral","sentiment_score":0.003633284941315651},{"text":"Yeah.","start":419.035,"end":419.355,"sentiment":"neutral","sentiment_score":0.1672573983669281},{"text":"Perfect.","start":419.355,"end":419.755,"sentiment":"positive","sentiment_score":0.3724507987499237}],"sentiment":"neutral","sentiment_score":0.03234407722788012,"num_words":46,"start":401.17,"end":419.755},{"sentences":[{"text":"All good.","start":419.755,"end":420.155,"sentiment":"positive","sentiment_score":0.42308850586414337},{"text":"That sounds good.","start":420.155,"end":421.135,"sentiment":"positive","sentiment_score":0.5191161533196768},{"text":"Alright.","start":422.74295,"end":423.06296,"sentiment":"neutral","sentiment_score":0.10064627230167388},{"text":"Perfect.","start":423.06296,"end":423.38293,"sentiment":"positive","sentiment_score":0.5963795781135559},{"text":"Thank you so much.","start":423.38293,"end":424.34296,"sentiment":"positive","sentiment_score":0.8688074946403503}],"sentiment":"positive","sentiment_score":0.597798300060359,"num_words":11,"start":419.755,"end":424.34296},{"sentences":[{"text":"Have a good day.","start":424.34296,"end":424.98294,"sentiment":"positive","sentiment_score":0.7610074281692505},{"text":"Thank you.","start":424.98294,"end":425.72293,"sentiment":"positive","sentiment_score":0.7641951143741608},{"text":"Bye bye.","start":427.14294,"end":427.88293,"sentiment":"neutral","sentiment_score":0.009439051151275642}],"sentiment":"positive","sentiment_score":0.5739122554659843,"num_words":8,"start":424.34296,"end":427.88293}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi, Maureen. This is Amal. I believe I spoke to you on Friday. I just got a call from this number this morning because I was trying to figure out how to fix my router on Friday.\n\nBecause apparently, like, by mistake, like, I reset the router, and then there were some issues with, you know, being able to log into that.\n\nChannel 0: Okay. I see. Do you want me to walk you through the setup or send you an email instruction instead? Because that might be since you reset press the reset button. The credentials might be deleted, the routers, and we have to establish it again.\n\nChannel 1: Yeah. Sure. So the thing is, like, I'm not being able to log in to the router. And the thing is, like, the router was set up by the OCOM team because I live in a residential building as a tenant, and the routers were set up by OCOM across the building. So that's why like, I just spoke to the OCOM team, and they did share another password.\n\nSo I was thinking of trying that as well, but it would be great if I can get some guidance from you guys too. Because I tried I spoke to someone else and\n\nChannel 0: Mhmm.\n\nChannel 1: like, on Friday when I was trying to fix it, but we were just not being able to log in to the router.\n\nChannel 0: Mhmm. Okay. I see. Okay. Can you open a browser in your computer or laptop?\n\nChannel 1: Unfortunately, right now, I'm at work. I'm not at home.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: I was thinking so, like, if I call back on this number, will it be you who's gonna be answering the call?\n\nChannel 0: Actually, I'm only available within the working hours, which is 9AM to 6PM.\n\nChannel 1: Oh, yeah. Sure. I'll\n\nChannel 0: But\n\nChannel 1: be home by,\n\nChannel 0: if\n\nChannel 1: like, 5PM five, 05:15. So I can get in touch\n\nChannel 0: okay.\n\nChannel 1: then if that's okay.\n\nChannel 0: Yeah. Sure. But if you won't be able to call before that, we have our customer support number also.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: You can call, but that's a different representative then.\n\nChannel 1: Okay.\n\nChannel 0: He can\n\nChannel 1: No worries.\n\nChannel 0: guide\n\nChannel 1: And\n\nChannel 0: you. Mhmm.\n\nChannel 1: you can also like, if possible, you can also send me an email. Because if by chance I get late, then and if that the if the new password that the old com team shared works, then I can potentially try that and then follow your instructions on email.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: Okay.\n\nChannel 1: if\n\nChannel 0: Sure.\n\nChannel 1: it does not work, then I can just contact you once I reach home by, like, five, 05:15, and then you can just guide me through it. Yeah?\n\nChannel 0: Yeah. Sure. I'll send you also the email instruction on how to enter it again.\n\nChannel 1: Yeah. Perfect. And do you have my email address, or should I share it with you?\n\nChannel 0: Upon checking your account here, Amal Tandon, we we already have your email, but let me just double check it. It's\n\nChannel 1: Yes.\n\nChannel 0: tantandemamal23@gmail.com.\n\nChannel 1: Yes. Yes. Yeah. That's correct.\n\nChannel 0: Okay. I will send the email instruction to this email then shortly.\n\nChannel 1: Okay. Perfect. Thank you so much.\n\nChannel 0: Okay.\n\nChannel 1: And just wanted\n\nChannel 0: Mhmm.\n\nChannel 1: to confirm, like, do you guys also assist with, like, when there there are issues with being not being able to log in to the router?\n\nChannel 0: The router's interface?\n\nChannel 1: Yeah. Like, the router's interface,\n\nChannel 0: Yeah.\n\nChannel 1: like,\n\nChannel 0: Actually\n\nChannel 1: on\n\nChannel 0: mhmm.\n\nChannel 1: yeah.\n\nChannel 0: We can\n\nChannel 1: Yeah.\n\nChannel 0: guide\n\nChannel 1: Yep.\n\nChannel 0: you, yeah, we can guide you there if the router is from us. But since I assume you're you're using your own router.\n\nChannel 1: Yeah. Like, the so to be honest, like, I am I am a tenant, and I moved\n\nChannel 0: Mhmm.\n\nChannel 1: into the building, and I saw that the router was already preconfigured and set up by the Ocom team. So the router was set up by the Ocom team, and it's an Asus router. So I've got the new password from them, but I'm not sure if that's gonna work. Like, I haven't tried it yet. But if that does not work, do I still reach out to them, or will you guys be able to assist in any way?\n\nChannel 0: Actually, the U username and password of the router should be written at the back of the router. There's a sticker\n\nChannel 1: Yeah.\n\nChannel 0: there.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I tried using that with one of your team's representatives, and it just wasn't working. So that's why I just spoke to the OCOM team this morning, and they've shared, like, a new password. But if that does not work, like, do I still reach out to them, or will you guys be the ones assisting?\n\nChannel 0: Yeah. Actually, they are the one who is responsible for the password since we do not have the in router's information on their end. So we won't\n\nChannel 1: Okay.\n\nChannel 0: be able to tell you what is the password is if if ever.\n\nChannel 1: Okay. No worries. Okay. Cool. So what I can do is I can go home today, try the password, and if it's later than 6PM, then maybe you can, like, you can just send me the email, and I can follow the steps there.\n\nAnd if there are any issues, like, if I reach home by like, on time and I log in, I'm being able to log in to the enterprise, then you can just guide me through the whole thing on the call as well.\n\nChannel 0: Mhmm. Yeah. Sure.\n\nChannel 1: K?\n\nChannel 0: And just wanted to ask, you said if the router is installed by the is it Opticom team?\n\nChannel 1: No. It's it's Ocom team. So, basically, Ocom's team has installed all the routers,\n\nChannel 0: Mhmm.\n\nChannel 1: and the routers belong to Asus, though. Like, Ocom was the one that set it up, and those were Asus routers set up by the Ocom team.\n\nChannel 0: Mhmm. I see. So if that's the case, they're the one who should know the password\n\nChannel 1: Okay.\n\nChannel 0: for the router.\n\nChannel 1: Cool.\n\nChannel 0: Yeah.\n\nChannel 1: Cool. Okay. All good. I can try. And basically, I've just gotta use the URL to log in, like, the URL that they've put up on the router, like, on the sticker on the router.\n\nRight? That's the u user\n\nChannel 0: Yes.\n\nChannel 1: like, that's the URL I use to log in.\n\nChannel 0: Mhmm. There's a IP address there or, like, a default access, which you should type that in the address bar in the browser using your laptop or computer.\n\nChannel 1: Okay. Cool. Perfect. Okay. I can try that and follow your email instructions if that works.\n\nIf it doesn't, I'll just get in touch with the Ocom team again and tell them that I'm not being able to log in and maybe, like, assist me with that. Yeah?\n\nChannel 0: Yeah. Sure. And just give us a callback then also if you run into network issues.\n\nChannel 1: Yeah. Perfect. All good. That sounds good.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Alright.\n\nChannel 0: Bye\n\nChannel 1: Perfect.\n\nChannel 0: for now.\n\nChannel 1: Thank you so much. Have a good day. Thank you.\n\nChannel 0: Yeah. You too. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.13575592637062073},{"text":"Good morning.","start":2.8799999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.41718533635139465},{"text":"This is Maureen from Erto tech support.","start":3.4399998,"end":5.94,"sentiment":"positive","sentiment_score":0.35617391552243916},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.3808432122071584}],"sentiment":"positive","sentiment_score":0.35927520506083965,"channel":0,"num_words":16,"start":2.3999999,"end":7.54},{"sentences":[{"text":"Yeah.","start":8.16,"end":8.48,"sentiment":"neutral","sentiment_score":0.05561743676662445},{"text":"Hi, Maureen.","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.0620456263422966},{"text":"This is Amal.","start":9.84,"end":10.9,"sentiment":"neutral","sentiment_score":0.07679156959056854},{"text":"I believe I spoke to you on Friday.","start":10.96,"end":13.059999,"sentiment":"neutral","sentiment_score":0.03800292778760195},{"text":"I just got a call from this number this morning because I was trying to figure out how to fix my router on Friday.","start":14.315001,"end":21.535,"sentiment":"neutral","sentiment_score":-0.030140460468828678}],"sentiment":"neutral","sentiment_score":-0.00024379554547761617,"channel":1,"num_words":38,"start":8.16,"end":21.535},{"sentences":[{"text":"Because apparently, like, by mistake, like, I reset the router, and then there were some issues with, you know, being able to log into that.","start":21.994999,"end":31.07,"sentiment":"neutral","sentiment_score":-0.1623895600438118}],"sentiment":"neutral","sentiment_score":-0.1623895600438118,"channel":1,"num_words":25,"start":21.994999,"end":31.07},{"sentences":[{"text":"Okay.","start":33.16,"end":33.48,"sentiment":"neutral","sentiment_score":0.03174315020442009},{"text":"I see.","start":33.48,"end":34.22,"sentiment":"neutral","sentiment_score":0.033914029598236084},{"text":"Do you want me to walk you through the setup or send you an email instruction instead?","start":35.8,"end":41.16,"sentiment":"neutral","sentiment_score":0.08043027713018305},{"text":"Because that might be since you reset press the reset button.","start":41.16,"end":46.054996,"sentiment":"neutral","sentiment_score":-0.05499708991159092},{"text":"The credentials might be deleted, the routers, and we have to establish it again.","start":46.835,"end":51.734997,"sentiment":"neutral","sentiment_score":-0.08526783489755221}],"sentiment":"neutral","sentiment_score":-0.007374039043982824,"channel":0,"num_words":45,"start":33.16,"end":51.734997},{"sentences":[{"text":"Yeah.","start":52.345,"end":52.825,"sentiment":"neutral","sentiment_score":0.0025681983679533005},{"text":"Sure.","start":52.825,"end":53.225,"sentiment":"neutral","sentiment_score":-0.002823205664753914},{"text":"So the thing is, like, I'm not being able to log in to the router.","start":53.225,"end":57.005,"sentiment":"neutral","sentiment_score":-0.28713563084602356},{"text":"And the thing is, like, the router was set up by the OCOM team because I live in a residential building as a tenant, and the routers were set up by OCOM across the building.","start":57.7,"end":68.6,"sentiment":"neutral","sentiment_score":-0.2308462985924312},{"text":"So that's why like, I just spoke to the OCOM team, and they did share another password.","start":69.380005,"end":74.055,"sentiment":"neutral","sentiment_score":-0.20186665478874655}],"sentiment":"neutral","sentiment_score":-0.22925569640769475,"channel":1,"num_words":69,"start":52.345,"end":74.055},{"sentences":[{"text":"So I was thinking of trying that as well, but it would be great if I can get some guidance from you guys too.","start":74.055,"end":79.835,"sentiment":"neutral","sentiment_score":0.014780216850340366},{"text":"Because I tried I spoke to someone else and","start":79.975,"end":83.275,"sentiment":"neutral","sentiment_score":-0.28495445516374374}],"sentiment":"neutral","sentiment_score":-0.0669656027898644,"channel":1,"num_words":33,"start":74.055,"end":83.275},{"sentences":[{"text":"Mhmm.","start":83.305,"end":83.805,"sentiment":"neutral","sentiment_score":-0.22343790531158447}],"sentiment":"neutral","sentiment_score":-0.22343790531158447,"channel":0,"num_words":1,"start":83.305,"end":83.805},{"sentences":[{"text":"like, on Friday when I was trying to fix it, but we were just not being able to log in to the router.","start":83.495,"end":89.43,"sentiment":"neutral","sentiment_score":-0.2927471263253171}],"sentiment":"neutral","sentiment_score":-0.2927471263253171,"channel":1,"num_words":23,"start":83.495,"end":89.43},{"sentences":[{"text":"Mhmm.","start":91.590004,"end":91.83,"sentiment":"neutral","sentiment_score":-0.07095705717802048},{"text":"Okay.","start":91.83,"end":92.15,"sentiment":"neutral","sentiment_score":-0.05126481503248215},{"text":"I see.","start":92.15,"end":92.81,"sentiment":"neutral","sentiment_score":-0.035149525851011276},{"text":"Okay.","start":94.950005,"end":95.450005,"sentiment":"neutral","sentiment_score":-0.013481871224939823},{"text":"Can you open a browser in your computer or laptop?","start":95.590004,"end":98.49,"sentiment":"neutral","sentiment_score":-0.021218080818653107}],"sentiment":"neutral","sentiment_score":-0.027878906888266403,"channel":0,"num_words":15,"start":91.590004,"end":98.49},{"sentences":[{"text":"Unfortunately, right now, I'm at work.","start":100.45,"end":102.45,"sentiment":"neutral","sentiment_score":-0.27576176325480145},{"text":"I'm not at 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the is it Opticom team?","start":336.66,"end":343.0,"sentiment":"neutral","sentiment_score":-0.00019750764800442587}],"sentiment":"neutral","sentiment_score":-0.00019750764800442587,"channel":0,"num_words":18,"start":336.66,"end":343.0},{"sentences":[{"text":"No.","start":344.27,"end":344.51,"sentiment":"neutral","sentiment_score":-0.09742266684770584},{"text":"It's it's Ocom team.","start":344.51,"end":346.43,"sentiment":"neutral","sentiment_score":-0.04979069996625185},{"text":"So, basically, Ocom's team has installed all the routers,","start":346.43,"end":349.65,"sentiment":"neutral","sentiment_score":-0.025127012696531083}],"sentiment":"neutral","sentiment_score":-0.03733775578439236,"channel":1,"num_words":14,"start":344.27,"end":349.65},{"sentences":[{"text":"Mhmm.","start":350.055,"end":350.555,"sentiment":"neutral","sentiment_score":-0.014524178579449654}],"sentiment":"neutral","sentiment_score":-0.014524178579449654,"channel":0,"num_words":1,"start":350.055,"end":350.555},{"sentences":[{"text":"and the routers belong to Asus, though.","start":350.285,"end":352.845,"sentiment":"neutral","sentiment_score":-0.022657131110983237},{"text":"Like, Ocom was the one that set it up, and those were Asus routers set up by the Ocom team.","start":352.845,"end":358.465,"sentiment":"neutral","sentiment_score":-0.017817687429487705}],"sentiment":"neutral","sentiment_score":-0.01907235801357914,"channel":1,"num_words":27,"start":350.285,"end":358.465},{"sentences":[{"text":"Mhmm.","start":358.935,"end":359.435,"sentiment":"neutral","sentiment_score":-0.004392657894641161},{"text":"I see.","start":359.815,"end":360.555,"sentiment":"neutral","sentiment_score":-0.010462142061442137},{"text":"So if that's the case, they're the one who should know the password","start":361.975,"end":366.38998,"sentiment":"neutral","sentiment_score":-0.028980405284808233}],"sentiment":"neutral","sentiment_score":-0.02512888817000203,"channel":0,"num_words":16,"start":358.935,"end":366.38998},{"sentences":[{"text":"Okay.","start":367.86002,"end":368.36002,"sentiment":"neutral","sentiment_score":0.0055930474773049355}],"sentiment":"neutral","sentiment_score":0.0055930474773049355,"channel":1,"num_words":1,"start":367.86002,"end":368.36002},{"sentences":[{"text":"for the router.","start":368.37,"end":369.27,"sentiment":"neutral","sentiment_score":0.02033600863069296}],"sentiment":"neutral","sentiment_score":0.02033600863069296,"channel":0,"num_words":3,"start":368.37,"end":369.27},{"sentences":[{"text":"Cool.","start":368.9,"end":369.4,"sentiment":"neutral","sentiment_score":0.21646486222743988}],"sentiment":"neutral","sentiment_score":0.21646486222743988,"channel":1,"num_words":1,"start":368.9,"end":369.4},{"sentences":[{"text":"Yeah.","start":369.65,"end":370.15,"sentiment":"neutral","sentiment_score":0.1951095014810562}],"sentiment":"neutral","sentiment_score":0.1951095014810562,"channel":0,"num_words":1,"start":369.65,"end":370.15},{"sentences":[{"text":"Cool.","start":370.66,"end":370.9,"sentiment":"neutral","sentiment_score":0.26738664507865906},{"text":"Okay.","start":370.9,"end":371.22,"sentiment":"neutral","sentiment_score":0.25108593702316284},{"text":"All good.","start":371.22,"end":371.62,"sentiment":"positive","sentiment_score":0.37484054267406464},{"text":"I can try.","start":371.62,"end":372.26,"sentiment":"neutral","sentiment_score":0.24227534731229147},{"text":"And basically, I've just gotta use the URL to log in, like, the URL that they've put up on the router, like, on the sticker on the router.","start":372.26,"end":381.805,"sentiment":"neutral","sentiment_score":0.05498610357088702}],"sentiment":"neutral","sentiment_score":0.10098830312490463,"channel":1,"num_words":35,"start":370.66,"end":381.805},{"sentences":[{"text":"Right?","start":381.805,"end":382.045,"sentiment":"neutral","sentiment_score":0.035058990120887756},{"text":"That's the u user","start":382.045,"end":383.005,"sentiment":"neutral","sentiment_score":0.026687588542699814}],"sentiment":"neutral","sentiment_score":0.028361868858337403,"channel":1,"num_words":5,"start":381.805,"end":383.005},{"sentences":[{"text":"Yes.","start":382.755,"end":383.255,"sentiment":"neutral","sentiment_score":0.036791205406188965}],"sentiment":"neutral","sentiment_score":0.036791205406188965,"channel":0,"num_words":1,"start":382.755,"end":383.255},{"sentences":[{"text":"like, that's the URL I use to log in.","start":383.085,"end":385.825,"sentiment":"neutral","sentiment_score":0.023632475071483187}],"sentiment":"neutral","sentiment_score":0.023632475071483187,"channel":1,"num_words":9,"start":383.085,"end":385.825},{"sentences":[{"text":"Mhmm.","start":385.635,"end":386.135,"sentiment":"neutral","sentiment_score":-0.0011216197162866592},{"text":"There's a IP address there or, like, a default access, which you should type that in the address bar in the browser using your laptop or computer.","start":386.995,"end":398.41998,"sentiment":"neutral","sentiment_score":-0.025997557159927156}],"sentiment":"neutral","sentiment_score":-0.025109130822654282,"channel":0,"num_words":28,"start":385.635,"end":398.41998},{"sentences":[{"text":"Okay.","start":399.73,"end":400.05002,"sentiment":"neutral","sentiment_score":0.10521073639392851},{"text":"Cool.","start":400.05002,"end":400.45,"sentiment":"neutral","sentiment_score":0.20913904905319217},{"text":"Perfect.","start":400.45,"end":400.85,"sentiment":"neutral","sentiment_score":0.2312900424003601},{"text":"Okay.","start":400.85,"end":401.17,"sentiment":"neutral","sentiment_score":0.1219773292541504},{"text":"I can try that and follow your email instructions if that works.","start":401.17,"end":404.13,"sentiment":"neutral","sentiment_score":0.12965059590836367}],"sentiment":"neutral","sentiment_score":0.1389640192501247,"channel":1,"num_words":16,"start":399.73,"end":404.13},{"sentences":[{"text":"If it doesn't, I'll just get in touch with the Ocom team again and tell them that I'm not being able to log in and maybe, like, assist me with that.","start":404.13,"end":411.435,"sentiment":"neutral","sentiment_score":-0.01972003485406599},{"text":"Yeah?","start":411.435,"end":411.935,"sentiment":"neutral","sentiment_score":0.003633284941315651}],"sentiment":"neutral","sentiment_score":-0.01899024361046031,"channel":1,"num_words":32,"start":404.13,"end":411.935},{"sentences":[{"text":"Yeah.","start":412.365,"end":412.76498,"sentiment":"neutral","sentiment_score":0.011167842894792557},{"text":"Sure.","start":412.76498,"end":413.26498,"sentiment":"neutral","sentiment_score":0.054507818073034286},{"text":"And just give us a callback then also if you run into network 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you.","start":422.22293,"end":422.8629,"sentiment":"positive","sentiment_score":0.48423199355602264}],"sentiment":"positive","sentiment_score":0.43999335169792175,"channel":0,"num_words":3,"start":421.98294,"end":422.8629},{"sentences":[{"text":"Alright.","start":422.74295,"end":423.06296,"sentiment":"neutral","sentiment_score":0.10064627230167388}],"sentiment":"neutral","sentiment_score":0.10064627230167388,"channel":1,"num_words":1,"start":422.74295,"end":423.06296},{"sentences":[{"text":"Bye","start":422.8629,"end":423.10294,"sentiment":"neutral","sentiment_score":0.17154714465141296}],"sentiment":"neutral","sentiment_score":0.17154714465141296,"channel":0,"num_words":1,"start":422.8629,"end":423.10294},{"sentences":[{"text":"Perfect.","start":423.06296,"end":423.38293,"sentiment":"positive","sentiment_score":0.5963795781135559}],"sentiment":"positive","sentiment_score":0.5963795781135559,"channel":1,"num_words":1,"start":423.06296,"end":423.38293},{"sentences":[{"text":"for now.","start":423.10294,"end":423.76294,"sentiment":"positive","sentiment_score":0.40116138756275177}],"sentiment":"positive","sentiment_score":0.40116138756275177,"channel":0,"num_words":2,"start":423.10294,"end":423.76294},{"sentences":[{"text":"Thank you so much.","start":423.38293,"end":424.34296,"sentiment":"positive","sentiment_score":0.8688074946403503},{"text":"Have a good day.","start":424.34296,"end":424.98294,"sentiment":"positive","sentiment_score":0.7610074281692505},{"text":"Thank you.","start":424.98294,"end":425.72293,"sentiment":"positive","sentiment_score":0.7641951143741608}],"sentiment":"positive","sentiment_score":0.8047649919986725,"channel":1,"num_words":10,"start":423.38293,"end":425.72293},{"sentences":[{"text":"Yeah.","start":425.50293,"end":425.82294,"sentiment":"positive","sentiment_score":0.41567865014076233},{"text":"You too.","start":425.82294,"end":426.38293,"sentiment":"positive","sentiment_score":0.37001653015613556},{"text":"Bye.","start":426.38293,"end":426.88293,"sentiment":"neutral","sentiment_score":0.1891053318977356}],"sentiment":"positive","sentiment_score":0.33620426058769226,"channel":0,"num_words":4,"start":425.50293,"end":426.88293},{"sentences":[{"text":"Bye bye.","start":427.14294,"end":427.88293,"sentiment":"neutral","sentiment_score":0.009439051151275642}],"sentiment":"neutral","sentiment_score":0.009439051151275642,"channel":1,"num_words":2,"start":427.14294,"end":427.88293}]},"summary":{"result":"success","short":"The customer, Body, contacts Erto tech support because he was unable to fix his router on Friday. The representative, Maureen, explains that the router was set up by the OCOM team and provides instructions for logging in to the router. Maureen also advises Body to use the URL on the router and to call back if he experiences network issues."},"intents":{"segments":[{"text":"I just got a call from this number this morning because I was trying to figure out how to fix my router on Friday. Because apparently, like, by mistake, like, I reset the router, and then there were some issues with, you know, being able to log into that. Okay.","start_word":30,"end_word":79,"intents":[{"intent":"Fix router setup","confidence_score":0.070785955}]},{"text":"But if you won't be able to call before that, we have our customer support number also. Yeah.","start_word":339,"end_word":356,"intents":[{"intent":"Contact customer support","confidence_score":0.13433424}]},{"text":"I'll send you also the email instruction on how to enter it again. Yeah. Perfect.","start_word":460,"end_word":474,"intents":[{"intent":"Provide email instruction","confidence_score":0.02072335}]},{"text":"to confirm, like, do you guys also assist with, like, when there there are issues with being not being able to log in to the router? The router's interface?","start_word":540,"end_word":568,"intents":[{"intent":"Confirm router login assistance","confidence_score":0.00009268658}]},{"text":"you, yeah, we can guide you there if the router is from us. But since I assume you're you're using your own router. Yeah.","start_word":586,"end_word":609,"intents":[{"intent":"Guide router configuration","confidence_score":0.005512801}]},{"text":"And just wanted to ask, you said if the router is installed by the is it Opticom team? No. It's it's Ocom team. So, basically, Ocom's team has installed all the routers, Mhmm. and the routers belong to Asus, though. Like, Ocom was the one that set it up, and those were Asus routers set up by the Ocom team. Mhmm.","start_word":919,"end_word":979,"intents":[{"intent":"Manage router setup","confidence_score":0.0011955315}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13575592637062073},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3714693486690521},{"text":"Yeah. Hi, Maureen. This is Amal. I believe I spoke to you on Friday. I just got a call from this number this morning because I was trying to figure out how to fix my router on Friday. Because apparently, like, by mistake, like, I reset the router, and then there were some issues with, you know, being able to log into that. Okay. I see. Do you want me to walk you through the setup or send you an email instruction instead? Because that might be since you reset press the reset button. The credentials might be deleted, the routers, and we have to establish it again. Yeah. Sure. So the thing is, like, I'm not being able to log in to the router. And the thing is, like, the router was set up by the OCOM team because I live in a residential building as a tenant, and the routers were set up by OCOM across the building. So that's why like, I just spoke to the OCOM team, and they did share another password. So I was thinking of trying that as well, but it would be great if I can get some guidance from you guys too. Because I tried I spoke to someone else and Mhmm. like, on Friday when I was trying to fix it, but we were just not being able to log in to the router. Mhmm. Okay. I see. Okay. Can you open a browser in your computer or laptop? Unfortunately, right now, I'm at work. I'm not at home. Okay. So Mhmm. I was thinking so, like, if I call back on this number, will it be you who's gonna be answering the call? Actually, I'm only available within the working hours, which is 9AM to 6PM. Oh, yeah. Sure. I'll But be home if by, like, 5PM five, 05:15. So I can get in touch okay. then if that's okay. Yeah. Sure. But if you won't be able to call before that, we have our customer support number also. Yeah. Okay. You can call, but that's a different representative then. Okay. He can No worries. guide you. And Mhmm. you can also like, if possible, you can also send me an email. Because if by chance I get late, then and if that the if the new password that the old com team shared works, then I can potentially try that and then follow your instructions on email. Yeah. But Okay. if Sure. it does not work, then I can just contact you once I reach home by, like, five, 05:15, and then you can just guide me through it. Yeah? Yeah. Sure. I'll send you also the email instruction on how to enter it again.","start_word":16,"end_word":472,"sentiment":"neutral","sentiment_score":-0.06400586524468804},{"text":"Yeah. Perfect.","start_word":473,"end_word":474,"sentiment":"positive","sentiment_score":0.44332119822502136},{"text":"And do you have my email address, or should I share it with you? Upon checking your account here, Amal Tandon, we we already have your email, but let me just double check it. It's Yes. tantandemamal23@gmail.com. Yes. Yes. Yeah. That's correct. Okay. I will send the email instruction to this email then shortly.","start_word":475,"end_word":528,"sentiment":"neutral","sentiment_score":0.1852797567844391},{"text":"Okay. Perfect. Thank you so much.","start_word":529,"end_word":534,"sentiment":"positive","sentiment_score":0.6884927749633789},{"text":"Okay. And just wanted Mhmm. to confirm, like, do you guys also assist with, like, when there there are issues with being not being able to log in to the router? The router's interface? Yeah. Like, the router's interface, Yeah. like, Actually on mhmm. yeah. We can Yeah. guide Yep. you, yeah, we can guide you there if the router is from us. But since I assume you're you're using your own router. Yeah. Like, the so to be honest, like, I am I am a tenant, and I moved Mhmm. into the building, and I saw that the router was already preconfigured and set up by the Ocom team. So the router was set up by the Ocom team, and it's an Asus router. So I've got the new password from them, but I'm not sure if that's gonna work. Like, I haven't tried it yet. But if that does not work, do I still reach out to them, or will you guys be able to assist in any way? Actually, the U username and password of the router should be written at the back of the router. There's a sticker Yeah. there. Yeah. Yeah. I tried using that with one of your team's representatives, and it just wasn't working. So that's why I just spoke to the OCOM team this morning, and they've shared, like, a new password. But if that does not work, like, do I still reach out to them, or will you guys be the ones assisting? Yeah. Actually, they are the one who is responsible for the password since we do not have the in router's information on their end. So we won't Okay. be able to tell you what is the password is if if ever. Okay. No worries.","start_word":535,"end_word":830,"sentiment":"neutral","sentiment_score":-0.022045781533863093},{"text":"Okay. Cool.","start_word":831,"end_word":832,"sentiment":"positive","sentiment_score":0.4276157021522522},{"text":"So what I can do is I can go home today, try the password, and if it's later than 6PM, then maybe you can, like, you can just send me the email, and I can follow the steps there. And if there are any issues, like, if I reach home by like, on time and I log in, I'm being able to log in to the enterprise, then you can just guide me through the whole thing on the call as well. Mhmm. Yeah. Sure. K? And just wanted to ask, you said if the router is installed by the is it Opticom team? No. It's it's Ocom team. So, basically, Ocom's team has installed all the routers, Mhmm. and the routers belong to Asus, though. Like, Ocom was the one that set it up, and those were Asus routers set up by the Ocom team. Mhmm. I see. So if that's the case, they're the one who should know the password Okay. for the router. Cool. Yeah. Cool. Okay.","start_word":833,"end_word":1002,"sentiment":"neutral","sentiment_score":0.08396388375583817},{"text":"All good.","start_word":1003,"end_word":1004,"sentiment":"positive","sentiment_score":0.3749549388885498},{"text":"I can try. And basically, I've just gotta use the URL to log in, like, the URL that they've put up on the router, like, on the sticker on the router. Right? That's the u user Yes. like, that's the URL I use to log in. Mhmm. There's a IP address there or, like, a default access, which you should type that in the address bar in the browser using your laptop or computer. Okay. Cool. Perfect. Okay. I can try that and follow your email instructions if that works. If it doesn't, I'll just get in touch with the Ocom team again and tell them that I'm not being able to log in and maybe, like, assist me with that. Yeah? Yeah. Sure. And just give us a callback then also if you run into network issues. Yeah.","start_word":1005,"end_word":1143,"sentiment":"neutral","sentiment_score":0.032672151923179626},{"text":"Perfect. All good. That sounds good. Okay. Thank you.","start_word":1144,"end_word":1152,"sentiment":"positive","sentiment_score":0.4400480985641479},{"text":"Alright.","start_word":1153,"end_word":1153,"sentiment":"neutral","sentiment_score":0.1544284224510193},{"text":"Bye Perfect. for now. Thank you so much. Have a good day. Thank you. Yeah. You too.","start_word":1154,"end_word":1170,"sentiment":"positive","sentiment_score":0.6127528548240662},{"text":"Bye. Bye bye.","start_word":1171,"end_word":1173,"sentiment":"neutral","sentiment_score":0.15880833566188812}],"average":{"sentiment":"neutral","sentiment_score":0.022422398982786473}}}}