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Press 2 for other software sales, or press 0 to go back to the previous men. Good afternoon. This is. Hello. This is Hi. This is How can we help? So thank you. How can we help? Oh, perfect. Yeah. I can please talk to Omar to help you. One second. Okay? Hello? Good. Good. How are you? Sorry. Which product is that? Tungsten product. Okay. What's the name of that product? Okay. Paper port. So 1549. 50 to 199. Okay. Yep. Yep. So what's your question? Okay. Well, this is not very common product, so I need to get a a pricing from tungsten on this one. What is the quantity thereafter? Oh, only three. Okay. Yeah. Because minimum if if they don't have any existing licenses of Pivaport, then the minimum orderable quantity is five licenses if they are buying volume license. And if they are buying a non volume license, just the download electronic download, then then, yes, then they can purchase less than five products, Quantity three or one or two, but that will be license only, and it will not include any maintenance and support. K. So do me a favor. Just send an email to licensing@dickhead.com.au. And in that email, just include that what quantity you are after and then the exact product you are after. Just mention the product name and and the quantity and also include the end customer name end customer details. Sorry. Name and the email address and everything. If, I mean, I need to request pricing from Tungsten. So it depends on how much time it will take. Probably, maybe I mean, you'll send it today. Then tomorrow is Friday. Maybe next week, Monday or Tuesday, you'll get a quote, or maybe by tomorrow as well. So it depends on Tungsten that how quickly they can provide the pricing. With the other products, we do have pricing with us, but this is something we need to confirm with tungsten. Otherwise, I could have given you the pricing same day. My name is Omar. Yep. Yep. Not a problem. Just send an email. I'll pick it up, and then we'll send it to Tungsten as soon as I can, and then we'll wait for the response. Okay. Okay. Wonderful. Thank you. 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1 for Microsoft sales. Press 2 for other software sales, or press 0 to go back to the previous men. Good afternoon. This is. Hello.\n\nThis is Hi. This is How can we help? So thank you. How can we help? Oh, perfect.\n\nYeah. I can please talk to Omar to help you. One second. Okay? Hello?\n\nGood. Good. How are you? Sorry. Which product is that?\n\nTungsten product. Okay. What's the name of that product? Okay. Paper port.\n\nSo 1549. 50 to 199. Okay. Yep. Yep.\n\nSo what's your question? Okay. Well, this is not very common product, so I need to get a a pricing from tungsten on this one. What is the quantity thereafter? Oh, only three.\n\nOkay. Yeah. Because minimum if if they don't have any existing licenses of Pivaport, then the minimum orderable quantity is five licenses if they are buying volume license. And if they are buying a non volume license, just the download electronic download, then then, yes, then they can purchase less than five products, Quantity three or one or two, but that will be license only, and it will not include any maintenance and support. K.\n\nSo do me a favor. Just send an email to licensing@dickhead.com.au. And in that email, just include that what quantity you are after and then the exact product you are after. Just mention the product name and and the quantity and also include the end customer name end customer details. Sorry.\n\nName and the email address and everything. If, I mean, I need to request pricing from Tungsten. So it depends on how much time it will take. Probably, maybe I mean, you'll send it today. Then tomorrow is Friday.\n\nMaybe next week, Monday or Tuesday, you'll get a quote, or maybe by tomorrow as well. So it depends on Tungsten that how quickly they can provide the pricing. With the other products, we do have pricing with us, but this is something we need to confirm with tungsten. Otherwise, I could have given you the pricing same day. My name is Omar.\n\nYep. Yep. Not a problem. Just send an email. I'll pick it up, and then we'll send it to Tungsten as soon as I can, and then we'll wait for the response.\n\nOkay. Okay. Wonderful. Thank you. Thanks.","paragraphs":[{"sentences":[{"text":"Press 1 for Microsoft sales.","start":0.16,"end":2.26,"sentiment":"neutral","sentiment_score":0.006435753032565117},{"text":"Press 2 for other software sales, or press 0 to go back to the previous men.","start":3.12,"end":8.02,"sentiment":"neutral","sentiment_score":0.006986696360399947},{"text":"Good afternoon.","start":50.375,"end":50.855,"sentiment":"neutral","sentiment_score":0.2173815667629242},{"text":"This is.","start":51.415,"end":51.995,"sentiment":"neutral","sentiment_score":0.11092336475849152},{"text":"Hello.","start":54.695,"end":55.14,"sentiment":"neutral","sentiment_score":0.029254036024212837}],"sentiment":"neutral","sentiment_score":0.0319165309998565,"num_words":26,"start":0.16,"end":55.14},{"sentences":[{"text":"This is Hi.","start":57.62,"end":58.82,"sentiment":"neutral","sentiment_score":0.02062243161102136},{"text":"This is How can we 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license, just the download electronic download, then then, yes, then they can purchase less than five products, Quantity three or one or two, but that will be license only, and it will not include any maintenance and support.","start":208.315,"end":228.08,"sentiment":"neutral","sentiment_score":-0.039565271029815725},{"text":"K.","start":231.66,"end":231.98001,"sentiment":"neutral","sentiment_score":0.07764673233032227}],"sentiment":"neutral","sentiment_score":-0.043020378251870474,"num_words":75,"start":191.635,"end":231.98001},{"sentences":[{"text":"So do me a favor.","start":231.98001,"end":233.695,"sentiment":"neutral","sentiment_score":0.16315819323062897},{"text":"Just send an email to licensing@dickhead.com.au.","start":233.695,"end":237.875,"sentiment":"neutral","sentiment_score":0.11723215008775394},{"text":"And in that email, just include that what quantity you are after and then the exact product you are after.","start":239.695,"end":245.615,"sentiment":"neutral","sentiment_score":0.10540307648479938},{"text":"Just mention the product name and and the quantity and also include the end customer name end customer details.","start":245.615,"end":252.29999,"sentiment":"neutral","sentiment_score":0.03804077492340615},{"text":"Sorry.","start":252.29999,"end":252.79999,"sentiment":"neutral","sentiment_score":-0.07348796725273132}],"sentiment":"neutral","sentiment_score":0.08385357162093415,"num_words":51,"start":231.98001,"end":252.79999},{"sentences":[{"text":"Name and the email address and everything.","start":253.34,"end":255.28,"sentiment":"neutral","sentiment_score":-0.10190547044788088},{"text":"If, I mean, I need to request pricing from Tungsten.","start":259.82,"end":264.345,"sentiment":"neutral","sentiment_score":-0.09084983840584755},{"text":"So it depends on how much time it will take.","start":264.405,"end":266.80502,"sentiment":"neutral","sentiment_score":-0.0904955394566059},{"text":"Probably, maybe I mean, you'll send it today.","start":266.80502,"end":271.625,"sentiment":"neutral","sentiment_score":-0.019105390645563602},{"text":"Then tomorrow is Friday.","start":272.24503,"end":273.545,"sentiment":"neutral","sentiment_score":0.027978597674518824}],"sentiment":"neutral","sentiment_score":-0.06583899503143933,"num_words":39,"start":253.34,"end":273.545},{"sentences":[{"text":"Maybe next week, Monday or Tuesday, you'll get a quote, or maybe by tomorrow as well.","start":273.9,"end":279.5,"sentiment":"neutral","sentiment_score":0.033154039294458926},{"text":"So it depends on Tungsten that how quickly they can provide the pricing.","start":279.5,"end":283.9,"sentiment":"neutral","sentiment_score":-0.014353701988091836},{"text":"With the other products, we do have pricing with us, but this is something we need to confirm with tungsten.","start":283.9,"end":290.195,"sentiment":"neutral","sentiment_score":-0.03668579244986177},{"text":"Otherwise, I could have given you the pricing same day.","start":290.895,"end":294.195,"sentiment":"neutral","sentiment_score":0.052796059474349025},{"text":"My name is Omar.","start":300.975,"end":302.035,"sentiment":"neutral","sentiment_score":0.08768460154533386}],"sentiment":"neutral","sentiment_score":0.007759518330059354,"num_words":63,"start":273.9,"end":302.035},{"sentences":[{"text":"Yep.","start":308.26,"end":308.76,"sentiment":"neutral","sentiment_score":0.1928372085094452},{"text":"Yep.","start":311.14,"end":311.54,"sentiment":"neutral","sentiment_score":0.17477989196777344},{"text":"Not a problem.","start":311.54,"end":312.1,"sentiment":"neutral","sentiment_score":0.33173225323359173},{"text":"Just send an email.","start":312.1,"end":313.06,"sentiment":"neutral","sentiment_score":0.2510133422911167},{"text":"I'll pick it up, and then we'll send it to Tungsten as soon as I can, and then we'll wait for the response.","start":313.06,"end":319.605,"sentiment":"neutral","sentiment_score":0.21724111943141275}],"sentiment":"neutral","sentiment_score":0.2301066555082798,"num_words":32,"start":308.26,"end":319.605},{"sentences":[{"text":"Okay.","start":322.625,"end":323.125,"sentiment":"neutral","sentiment_score":0.14614610373973846},{"text":"Okay.","start":325.185,"end":325.58502,"sentiment":"neutral","sentiment_score":0.25728243589401245},{"text":"Wonderful.","start":325.58502,"end":326.08502,"sentiment":"positive","sentiment_score":0.7667654752731323},{"text":"Thank you.","start":328.625,"end":329.265,"sentiment":"positive","sentiment_score":0.7707971930503845},{"text":"Thanks.","start":329.265,"end":329.765,"sentiment":"positive","sentiment_score":0.7202457189559937}],"sentiment":"positive","sentiment_score":0.5720056866606077,"num_words":6,"start":322.625,"end":329.765}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Press 1 for Microsoft sales. Press 2 for other software sales, or press 0 to go back to the previous men. Good afternoon. This is. Hello.\n\nChannel 0: Sorry. You just broke hello? Who's speaking?\n\nChannel 1: This is Hi. This is How can we help?\n\nChannel 0: Hey. Hi there. This is Ross with Tech Home. How are you?\n\nChannel 1: So thank you. How can we help?\n\nChannel 0: That's great. Actually, yes, we got one customer who was after a tungsten license.\n\nChannel 1: Oh, perfect. Yeah. I can please talk to Omar to help you. One second. Okay?\n\nChannel 0: I have got the SKU for you. Hello? Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hey. Good day, mate. This is Ross with Tech Home Systems. How are you?\n\nChannel 1: Good. Good. How are you?\n\nChannel 0: Great. Doing good, buddy? Mate, actually, the reason I'm giving you a call is we got one customer who was after the following license with SKU f three 09.\n\nChannel 1: Sorry. Which product is that?\n\nChannel 0: It's a tungsten.\n\nChannel 1: Tungsten product. Okay. What's the name of that product?\n\nChannel 0: Yep. Paper port 14ProfessionalLevel B52199.\n\nChannel 1: Okay. Paper port. So 1549.\n\nChannel 0: 52199. Level\n\nChannel 1: 50\n\nChannel 0: B.\n\nChannel 1: to 199. Okay. Yep.\n\nChannel 0: Yep.\n\nChannel 1: Yep. So what's your question?\n\nChannel 0: Yep. So we got customer. He was after three licenses. So what could be the best possible price? I'm just checking in.\n\nChannel 1: Okay. Well, this is not very common product, so I need to get a a pricing from tungsten on this one. What is the quantity thereafter?\n\nChannel 0: Three. Three for now.\n\nChannel 1: Oh,\n\nChannel 0: Actually,\n\nChannel 1: only three.\n\nChannel 0: they are after five after five, but for now, they they need three. And in future, they will go for for two. So for now, like, we want pricing for three. Or\n\nChannel 1: Okay.\n\nChannel 0: else it would be fine if you can provide a pricing for five.\n\nChannel 1: Yeah. Because minimum if if they don't have any existing licenses of Pivaport, then\n\nChannel 0: Mhmm.\n\nChannel 1: the minimum orderable quantity is five licenses if they are buying\n\nChannel 0: Okay.\n\nChannel 1: volume license. And if they\n\nChannel 0: Mhmm.\n\nChannel 1: are buying a non volume license, just the download electronic download, then\n\nChannel 0: Uh-huh.\n\nChannel 1: then, yes, then they can purchase less than five products, Quantity\n\nChannel 0: Okay.\n\nChannel 1: three or one or two, but that will be license only, and it will not include any maintenance and support.\n\nChannel 0: Okay. Got you.\n\nChannel 1: K. So do me a favor. Just\n\nChannel 0: Mhmm.\n\nChannel 1: send an email to licensing@dickhead.com.au. And in that email, just include that what quantity you are after and then the exact product you are after. Just mention the product name\n\nChannel 0: Mhmm.\n\nChannel 1: and and the quantity and also include the end customer name end customer details. Sorry. Name and the\n\nChannel 0: And\n\nChannel 1: email\n\nChannel 0: how\n\nChannel 1: address\n\nChannel 0: long will\n\nChannel 1: and everything.\n\nChannel 0: it take how long will it take to respond?\n\nChannel 1: If, I mean, I need to request pricing from Tungsten. So it depends on how much time it will take. Probably, maybe I mean, you'll send it today. Then tomorrow is\n\nChannel 0: Yep.\n\nChannel 1: Friday. Maybe next week, Monday or Tuesday, you'll get a quote, or maybe by tomorrow as well. So it depends on Tungsten that how quickly they can provide the pricing. With the other products, we do have pricing with us,\n\nChannel 0: Mhmm.\n\nChannel 1: but this is something we need to confirm with tungsten. Otherwise,\n\nChannel 0: Okay.\n\nChannel 1: I could have given you the pricing same day.\n\nChannel 0: Totally understand. So what's your good name, buddy?\n\nChannel 1: My name is Omar.\n\nChannel 0: Omar. Alright. No worries, Omar. We'll send her email right away.\n\nChannel 1: Yep.\n\nChannel 0: And, yep, do let me know.\n\nChannel 1: Yep. Not a problem. Just send an email. I'll pick it up, and then we'll send it to Tungsten as soon as I can, and then we'll wait for the response.\n\nChannel 0: Sure. Sending you right\n\nChannel 1: Okay.\n\nChannel 0: away with the end user details.\n\nChannel 1: Okay. Wonderful.\n\nChannel 0: Alright. Thanks.\n\nChannel 1: Thank you. Thanks.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Press 1 for Microsoft sales.","start":0.16,"end":2.26,"sentiment":"neutral","sentiment_score":0.006435753032565117},{"text":"Press 2 for other software sales, or press 0 to go back to the previous men.","start":3.12,"end":8.02,"sentiment":"neutral","sentiment_score":0.006986696360399947},{"text":"Good afternoon.","start":50.375,"end":50.855,"sentiment":"neutral","sentiment_score":0.2173815667629242},{"text":"This is.","start":51.415,"end":51.995,"sentiment":"neutral","sentiment_score":0.11092336475849152},{"text":"Hello.","start":54.695,"end":55.14,"sentiment":"neutral","sentiment_score":0.029254036024212837}],"sentiment":"neutral","sentiment_score":0.0319165309998565,"channel":1,"num_words":26,"start":0.16,"end":55.14},{"sentences":[{"text":"Sorry.","start":54.710003,"end":55.030003,"sentiment":"neutral","sentiment_score":-0.055930353701114655},{"text":"You just broke hello?","start":55.030003,"end":56.71,"sentiment":"neutral","sentiment_score":-0.09023069776594639},{"text":"Who's speaking?","start":56.71,"end":57.61,"sentiment":"neutral","sentiment_score":-0.04854298755526543}],"sentiment":"neutral","sentiment_score":-0.07341987426791872,"channel":0,"num_words":7,"start":54.710003,"end":57.61},{"sentences":[{"text":"This is Hi.","start":57.62,"end":58.82,"sentiment":"neutral","sentiment_score":0.02062243161102136},{"text":"This is How can we help?","start":58.82,"end":60.84,"sentiment":"neutral","sentiment_score":0.07185790004829566}],"sentiment":"neutral","sentiment_score":0.054779410569204226,"channel":1,"num_words":9,"start":57.62,"end":60.84},{"sentences":[{"text":"Hey.","start":61.91,"end":62.15,"sentiment":"neutral","sentiment_score":0.06708680838346481},{"text":"Hi there.","start":62.15,"end":62.79,"sentiment":"neutral","sentiment_score":0.10238740593194962},{"text":"This is Ross with Tech Home.","start":62.79,"end":64.31,"sentiment":"neutral","sentiment_score":0.15979616592327753},{"text":"How are you?","start":64.31,"end":65.05,"sentiment":"neutral","sentiment_score":0.1842031180858612}],"sentiment":"neutral","sentiment_score":0.14860399750371775,"channel":0,"num_words":12,"start":61.91,"end":65.05},{"sentences":[{"text":"So thank you.","start":65.7,"end":66.34,"sentiment":"positive","sentiment_score":0.42225398619969684},{"text":"How can we help?","start":66.34,"end":67.4,"sentiment":"neutral","sentiment_score":0.21901888400316238}],"sentiment":"neutral","sentiment_score":0.30611964208739145,"channel":1,"num_words":7,"start":65.7,"end":67.4},{"sentences":[{"text":"That's great.","start":67.99,"end":68.925,"sentiment":"positive","sentiment_score":0.5177926868200302},{"text":"Actually, yes, we got one customer who was after a tungsten license.","start":69.065,"end":74.925,"sentiment":"neutral","sentiment_score":0.07001323532313108}],"sentiment":"neutral","sentiment_score":0.13398172839411668,"channel":0,"num_words":14,"start":67.99,"end":74.925},{"sentences":[{"text":"Oh, perfect.","start":77.555,"end":78.215,"sentiment":"neutral","sentiment_score":0.3197816014289856},{"text":"Yeah.","start":78.435,"end":78.674995,"sentiment":"neutral","sentiment_score":0.13853588700294495},{"text":"I can please talk to Omar to help you.","start":78.674995,"end":80.835,"sentiment":"neutral","sentiment_score":0.11915776133537292},{"text":"One second.","start":80.835,"end":81.475,"sentiment":"neutral","sentiment_score":0.03655867278575897},{"text":"Okay?","start":81.475,"end":81.975,"sentiment":"neutral","sentiment_score":0.035709135234355927}],"sentiment":"neutral","sentiment_score":0.13062302817900975,"channel":1,"num_words":15,"start":77.555,"end":81.975},{"sentences":[{"text":"I have got the SKU for you.","start":82.51,"end":84.770004,"sentiment":"neutral","sentiment_score":0.047347732952662876},{"text":"Hello?","start":93.95,"end":94.45,"sentiment":"neutral","sentiment_score":0.02511754259467125},{"text":"Hello?","start":98.174995,"end":98.674995,"sentiment":"neutral","sentiment_score":0.020421432331204414}],"sentiment":"neutral","sentiment_score":0.04188590062161287,"channel":0,"num_words":9,"start":82.51,"end":98.674995},{"sentences":[{"text":"Hello?","start":99.55499,"end":100.05499,"sentiment":"neutral","sentiment_score":0.03200975060462952}],"sentiment":"neutral","sentiment_score":0.03200975060462952,"channel":1,"num_words":1,"start":99.55499,"end":100.05499},{"sentences":[{"text":"Hey.","start":101.375,"end":101.615,"sentiment":"neutral","sentiment_score":0.1304246187210083},{"text":"Good day, mate.","start":101.615,"end":102.255,"sentiment":"positive","sentiment_score":0.37244076530138653},{"text":"This is Ross with Tech Home Systems.","start":102.255,"end":104.09499,"sentiment":"neutral","sentiment_score":0.2664549457175391},{"text":"How are you?","start":104.09499,"end":104.91499,"sentiment":"neutral","sentiment_score":0.23317808906237283}],"sentiment":"neutral","sentiment_score":0.27231898584536146,"channel":0,"num_words":14,"start":101.375,"end":104.91499},{"sentences":[{"text":"Good.","start":105.23499,"end":105.475,"sentiment":"neutral","sentiment_score":0.3183543384075165},{"text":"Good.","start":105.475,"end":105.715,"sentiment":"neutral","sentiment_score":0.3236987590789795},{"text":"How are you?","start":105.715,"end":106.534996,"sentiment":"neutral","sentiment_score":0.2340164432922999}],"sentiment":"neutral","sentiment_score":0.2688204854726791,"channel":1,"num_words":5,"start":105.23499,"end":106.534996},{"sentences":[{"text":"Great.","start":107.454994,"end":107.935,"sentiment":"positive","sentiment_score":0.5208947658538818},{"text":"Doing good, buddy?","start":107.935,"end":108.9,"sentiment":"positive","sentiment_score":0.39310919245084125},{"text":"Mate, actually, the reason I'm giving you a call is we got one customer who was after the following license with SKU f three 09.","start":109.46,"end":119.48,"sentiment":"neutral","sentiment_score":-0.0009208725392818451}],"sentiment":"neutral","sentiment_score":0.05783450102497791,"channel":0,"num_words":29,"start":107.454994,"end":119.48},{"sentences":[{"text":"Sorry.","start":120.78999,"end":121.11,"sentiment":"neutral","sentiment_score":-0.06250540912151337},{"text":"Which product is that?","start":121.11,"end":122.409996,"sentiment":"neutral","sentiment_score":-0.056088284589350224}],"sentiment":"neutral","sentiment_score":-0.05737170949578285,"channel":1,"num_words":5,"start":120.78999,"end":122.409996},{"sentences":[{"text":"It's a tungsten.","start":123.380005,"end":124.44,"sentiment":"neutral","sentiment_score":-0.03828533490498861}],"sentiment":"neutral","sentiment_score":-0.03828533490498861,"channel":0,"num_words":3,"start":123.380005,"end":124.44},{"sentences":[{"text":"Tungsten product.","start":125.945,"end":126.985,"sentiment":"neutral","sentiment_score":-0.02704041451215744},{"text":"Okay.","start":126.985,"end":127.485,"sentiment":"neutral","sentiment_score":-0.008603356778621674},{"text":"What's the name of that product?","start":128.505,"end":129.965,"sentiment":"neutral","sentiment_score":-0.01071157306432724}],"sentiment":"neutral","sentiment_score":-0.014105958243211111,"channel":1,"num_words":9,"start":125.945,"end":129.965},{"sentences":[{"text":"Yep.","start":130.705,"end":130.785,"sentiment":"neutral","sentiment_score":0.001369819976389408},{"text":"Paper port 14ProfessionalLevel B52199.","start":130.785,"end":135.685,"sentiment":"neutral","sentiment_score":0.0006933518452569842}],"sentiment":"neutral","sentiment_score":0.000828645471483469,"channel":0,"num_words":5,"start":130.705,"end":135.685},{"sentences":[{"text":"Okay.","start":136.505,"end":137.005,"sentiment":"neutral","sentiment_score":0.003042712341994047},{"text":"Paper port.","start":137.145,"end":138.125,"sentiment":"neutral","sentiment_score":-0.0010273950174450874},{"text":"So 1549.","start":143.51,"end":145.05,"sentiment":"neutral","sentiment_score":0.001863235142081976}],"sentiment":"neutral","sentiment_score":0.0009428785182535648,"channel":1,"num_words":5,"start":136.505,"end":145.05},{"sentences":[{"text":"52199.","start":146.38,"end":148.48001,"sentiment":"neutral","sentiment_score":0.002850971184670925},{"text":"Level","start":149.18001,"end":149.66,"sentiment":"neutral","sentiment_score":0.0025383420288562775}],"sentiment":"neutral","sentiment_score":0.0026946566067636013,"channel":0,"num_words":2,"start":146.38,"end":149.66},{"sentences":[{"text":"50","start":149.27,"end":149.67,"sentiment":"neutral","sentiment_score":0.004739933647215366}],"sentiment":"neutral","sentiment_score":0.004739933647215366,"channel":1,"num_words":1,"start":149.27,"end":149.67},{"sentences":[{"text":"B.","start":149.66,"end":150.16,"sentiment":"neutral","sentiment_score":-0.0011439607478678226}],"sentiment":"neutral","sentiment_score":-0.0011439607478678226,"channel":0,"num_words":1,"start":149.66,"end":150.16},{"sentences":[{"text":"to 199.","start":149.67,"end":150.63,"sentiment":"neutral","sentiment_score":-0.000716394395567477},{"text":"Okay.","start":150.63,"end":151.11,"sentiment":"neutral","sentiment_score":0.019494537264108654},{"text":"Yep.","start":151.11,"end":151.43,"sentiment":"neutral","sentiment_score":0.022552212700247765}],"sentiment":"neutral","sentiment_score":0.010153490293305367,"channel":1,"num_words":4,"start":149.67,"end":151.43},{"sentences":[{"text":"Yep.","start":151.18001,"end":151.665,"sentiment":"neutral","sentiment_score":0.025476640090346336}],"sentiment":"neutral","sentiment_score":0.025476640090346336,"channel":0,"num_words":1,"start":151.18001,"end":151.665},{"sentences":[{"text":"Yep.","start":151.43,"end":151.93,"sentiment":"neutral","sentiment_score":0.02396067231893539},{"text":"So what's your 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in.","start":162.94499,"end":164.325,"sentiment":"neutral","sentiment_score":-0.030611395370215178}],"sentiment":"neutral","sentiment_score":-0.012370730803178792,"channel":0,"num_words":22,"start":155.665,"end":164.325},{"sentences":[{"text":"Okay.","start":164.875,"end":165.375,"sentiment":"neutral","sentiment_score":-0.02099273167550564},{"text":"Well, this is not very common product, so I need to get a a pricing from tungsten on this one.","start":166.81999,"end":172.34,"sentiment":"neutral","sentiment_score":-0.09995521306991577},{"text":"What is the quantity thereafter?","start":172.34,"end":174.2,"sentiment":"neutral","sentiment_score":-0.04388937950134277}],"sentiment":"neutral","sentiment_score":-0.08613630348386672,"channel":1,"num_words":26,"start":164.875,"end":174.2},{"sentences":[{"text":"Three.","start":175.78,"end":176.28,"sentiment":"neutral","sentiment_score":-0.024917753413319588},{"text":"Three for 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after five after five, but for now, they they need three.","start":178.435,"end":182.855,"sentiment":"neutral","sentiment_score":-0.05210304546814699},{"text":"And in future, they will go for for two.","start":183.39499,"end":185.81499,"sentiment":"neutral","sentiment_score":-0.023118359140223928},{"text":"So for now, like, we want pricing for three.","start":187.875,"end":190.77,"sentiment":"neutral","sentiment_score":-0.03995393837491671},{"text":"Or","start":190.77,"end":191.27,"sentiment":"neutral","sentiment_score":-0.04092506691813469}],"sentiment":"neutral","sentiment_score":-0.040184854238759726,"channel":0,"num_words":32,"start":178.435,"end":191.27},{"sentences":[{"text":"Okay.","start":191.635,"end":192.135,"sentiment":"neutral","sentiment_score":-0.0030771400779485703}],"sentiment":"neutral","sentiment_score":-0.0030771400779485703,"channel":1,"num_words":1,"start":191.635,"end":192.135},{"sentences":[{"text":"else it would be fine if you can provide a pricing for 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take.","start":264.405,"end":266.80502,"sentiment":"neutral","sentiment_score":-0.0904955394566059},{"text":"Probably, maybe I mean, you'll send it today.","start":266.80502,"end":271.625,"sentiment":"neutral","sentiment_score":-0.019105390645563602},{"text":"Then tomorrow is","start":272.24503,"end":273.045,"sentiment":"neutral","sentiment_score":0.02743754784266154}],"sentiment":"neutral","sentiment_score":-0.060773685814872865,"channel":1,"num_words":31,"start":259.82,"end":273.045},{"sentences":[{"text":"Yep.","start":272.965,"end":273.465,"sentiment":"neutral","sentiment_score":0.02794717811048031}],"sentiment":"neutral","sentiment_score":0.02794717811048031,"channel":0,"num_words":1,"start":272.965,"end":273.465},{"sentences":[{"text":"Friday.","start":273.045,"end":273.545,"sentiment":"neutral","sentiment_score":0.029601747170090675},{"text":"Maybe next week, Monday or Tuesday, you'll get a quote, or maybe by tomorrow as 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The customer is unsure of the product and the representative asks for pricing and end customer details to confirm the request. The representative provides pricing and sends an email with the information."},"intents":{"segments":[{"text":"So we got customer. He was after three licenses. So what could be the best possible price?","start_word":190,"end_word":206,"intents":[{"intent":"Ask price","confidence_score":0.00015563646},{"intent":"Request pricing","confidence_score":0.07366698}]},{"text":"If, I mean, I need to request pricing from Tungsten.","start_word":446,"end_word":455,"intents":[{"intent":"Request pricing from tungsten","confidence_score":0.0656908}]}]},"sentiments":{"segments":[{"text":"Press 1 for Microsoft sales. Press 2 for other software sales, or press 0 to go back to the previous men. Good afternoon. This is. Hello. Sorry. You just broke hello? Who's speaking? This is Hi. This is How can we help? Hey. Hi there. This is Ross with Tech Home. How are you?","start_word":0,"end_word":53,"sentiment":"neutral","sentiment_score":0.04539072886109352},{"text":"So thank you.","start_word":54,"end_word":56,"sentiment":"positive","sentiment_score":0.4136326313018799},{"text":"How can we help?","start_word":57,"end_word":60,"sentiment":"neutral","sentiment_score":0.23272572457790375},{"text":"That's great.","start_word":61,"end_word":62,"sentiment":"positive","sentiment_score":0.5116215348243713},{"text":"Actually, yes, we got one customer who was after a tungsten license. Oh, perfect. Yeah. I can please talk to Omar to help you. One second. Okay? I have got the SKU for you. Hello? Hello? Hello? Hey.","start_word":63,"end_word":100,"sentiment":"neutral","sentiment_score":0.09368352591991425},{"text":"Good day, mate.","start_word":101,"end_word":103,"sentiment":"positive","sentiment_score":0.36934852600097656},{"text":"This is Ross with Tech Home Systems. How are you? Good. Good. How are you?","start_word":104,"end_word":118,"sentiment":"neutral","sentiment_score":0.2621637284755707},{"text":"Great. Doing good, buddy?","start_word":119,"end_word":122,"sentiment":"positive","sentiment_score":0.4250555634498596},{"text":"Mate, actually, the reason I'm giving you a call is we got one customer who was after the following license with SKU f three 09. Sorry. Which product is that? It's a tungsten. Tungsten product. Okay. What's the name of that product? Yep. Paper port 14ProfessionalLevel B52199. Okay. Paper port. So 1549. 52199. Level 50 B. to 199. Okay. Yep. Yep. Yep. So what's your question? Yep. So we got customer. He was after three licenses. So what could be the best possible price? I'm just checking in. Okay. Well, this is not very common product, so I need to get a a pricing from tungsten on this one. What is the quantity thereafter? Three. Three for now. Oh, Actually, only three. they are after five after five, but for now, they they need three. And in future, they will go for for two. So for now, like, we want pricing for three. Or Okay. else it would be fine if you can provide a pricing for five. Yeah. Because minimum if if they don't have any existing licenses of Pivaport, then Mhmm. the minimum orderable quantity is five licenses if they are buying Okay. volume license. And if they Mhmm. are buying a non volume license, just the download electronic download, then Uh-huh. then, yes, then they can purchase less than five products, Quantity Okay. three or one or two, but that will be license only, and it will not include any maintenance and support. Okay. Got you. K. So do me a favor. Just Mhmm. send an email to licensing@dickhead.com.au. And in that email, just include that what quantity you are after and then the exact product you are after. Just mention the product name Mhmm. and and the quantity and also include the end customer name end customer details. Sorry. Name and the And email how address long will and everything. it take how long will it take to respond? If, I mean, I need to request pricing from Tungsten. So it depends on how much time it will take. Probably, maybe I mean, you'll send it today. Then tomorrow is Yep. Friday. Maybe next week, Monday or Tuesday, you'll get a quote, or maybe by tomorrow as well. So it depends on Tungsten that how quickly they can provide the pricing. With the other products, we do have pricing with us, Mhmm. but this is something we need to confirm with tungsten. Otherwise, Okay. I could have given you the pricing same day. Totally understand. So what's your good name, buddy? My name is Omar. Omar. Alright. No worries, Omar. We'll send her email right away. Yep. And, yep, do let me know. Yep. Not a problem. Just send an email. I'll pick it up, and then we'll send it to Tungsten as soon as I can, and then we'll wait for the response. Sure. Sending you right Okay. away with the end user details. Okay.","start_word":123,"end_word":612,"sentiment":"neutral","sentiment_score":0.020513884175796897},{"text":"Wonderful. Alright. Thanks. Thank you. Thanks. Bye.","start_word":613,"end_word":619,"sentiment":"positive","sentiment_score":0.6614691019058228}],"average":{"sentiment":"neutral","sentiment_score":0.05375493561857131}}}}