{"metadata":{"transaction_key":"deprecated","request_id":"019eaaf2-2d8b-7f10-a183-21d16c68bd4a","sha256":"067aa9858cce29541e55946c6aba2370c631d2e271e154aefd540492aeb2dcc5","created":"2026-06-09T05:54:20.422Z","duration":115.41594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":290,"output_tokens":96},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":327,"output_tokens":327},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":327,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Carly. Good day to you. I was actually trying to reach Lisa of the IT department. Oh, yes. Well, I I'm Andrew, from Vigilance dot ai. We're a cybersecurity company. And, yeah, we we want to talk to Lisa about cybersecurity, you know, if she's available right now. Oh, yeah. I can certainly do that as long as I have an email that I can send it to. But Sunday okay. @uld.job.au. Alright. Got it. Well, thank you for this. Is it is it also possible to get me over to Lisa at this moment? Alright. Got it. Well, I I appreciate this. Thank you for your time. You take care. Bye bye.","confidence":0.99609375,"words":[{"word":"hi","start":22.285,"end":22.785,"confidence":0.89575195,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.11481869220733644},{"word":"carly","start":22.925,"end":23.425,"confidence":0.5979004,"punctuated_word":"Carly.","sentiment":"neutral","sentiment_score":0.18624481558799744},{"word":"good","start":24.285,"end":24.605,"confidence":0.8364258,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.41862913966178894},{"word":"day","start":24.605,"end":25.085,"confidence":0.48950195,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.4186215400695801},{"word":"to","start":25.085,"end":25.244999,"confidence":0.98535156,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4043569564819336},{"word":"you","start":25.244999,"end":25.744999,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3749603629112244},{"word":"i","start":26.285,"end":26.445,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08959032595157623},{"word":"was","start":26.445,"end":26.945,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.07391847670078278},{"word":"actually","start":27.005,"end":27.404999,"confidence":0.94970703,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.08981471508741379},{"word":"trying","start":27.404999,"end":27.645,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.031796157360076904},{"word":"to","start":27.645,"end":27.805,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030001649633049965},{"word":"reach","start":27.805,"end":28.285,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.024954017251729965},{"word":"lisa","start":28.285,"end":28.785,"confidence":0.9951172,"punctuated_word":"Lisa","sentiment":"neutral","sentiment_score":0.021594690158963203},{"word":"of","start":28.925,"end":29.425,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02645697630941868},{"word":"the","start":29.485,"end":29.724998,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.045136794447898865},{"word":"it","start":29.724998,"end":30.224998,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.050064295530319214},{"word":"department","start":30.285,"end":30.785,"confidence":0.9855957,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.02641219273209572},{"word":"oh","start":36.92,"end":37.239998,"confidence":0.8688965,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.012186138890683653},{"word":"yes","start":37.239998,"end":37.64,"confidence":0.9975586,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.015934396535158157},{"word":"well","start":37.96,"end":38.28,"confidence":0.9824219,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.009303835220634936},{"word":"i","start":38.28,"end":38.36,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011672042310237885},{"word":"i'm","start":38.52,"end":38.76,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01135325338691473},{"word":"andrew","start":38.76,"end":39.26,"confidence":0.74365234,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.010219108313322067},{"word":"from","start":39.96,"end":40.46,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.014886693097651005},{"word":"vigilance","start":40.84,"end":41.34,"confidence":0.9265137,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.010749931447207928},{"word":"dot","start":41.4,"end":41.48,"confidence":0.53515625,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.016917673870921135},{"word":"ai","start":41.48,"end":41.72,"confidence":0.98583984,"punctuated_word":"ai.","sentiment":"neutral","sentiment_score":0.01153011992573738},{"word":"we're","start":41.72,"end":41.96,"confidence":0.9995117,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.004205633420497179},{"word":"a","start":41.96,"end":42.12,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006284657865762711},{"word":"cybersecurity","start":42.12,"end":42.62,"confidence":0.8461914,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.004259908571839333},{"word":"company","start":43.0,"end":43.5,"confidence":0.7939453,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.0037385448813438416},{"word":"and","start":44.265,"end":44.745,"confidence":0.88964844,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.0005172695964574814},{"word":"yeah","start":44.745,"end":45.225,"confidence":0.9914551,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.0005091214552521706},{"word":"we","start":45.225,"end":45.725,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0064674969762563705},{"word":"we","start":45.785,"end":46.105,"confidence":0.98535156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0057639069855213165},{"word":"want","start":46.105,"end":46.345,"confidence":0.9838867,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.0031760353595018387},{"word":"to","start":46.345,"end":46.845,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00843803957104683},{"word":"talk","start":47.145,"end":47.465,"confidence":0.78027344,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.011550500988960266},{"word":"to","start":47.465,"end":47.785,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006675306707620621},{"word":"lisa","start":47.785,"end":48.105,"confidence":0.99316406,"punctuated_word":"Lisa","sentiment":"neutral","sentiment_score":0.0021283477544784546},{"word":"about","start":48.105,"end":48.585,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0039326101541519165},{"word":"cybersecurity","start":48.585,"end":49.085,"confidence":0.9091797,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":-0.0009169904515147208},{"word":"you","start":50.425,"end":50.505,"confidence":0.95703125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00949387438595295},{"word":"know","start":50.505,"end":50.745,"confidence":0.99902344,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.005639408715069294},{"word":"if","start":50.745,"end":51.065,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.004532305523753166},{"word":"she's","start":51.065,"end":51.385,"confidence":0.90478516,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.0013399006566032767},{"word":"available","start":51.385,"end":51.885,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.009533073753118517},{"word":"right","start":52.425,"end":52.745,"confidence":0.9243164,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.012790361419320108},{"word":"now","start":52.745,"end":53.245,"confidence":0.9890137,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.0038350215181708336},{"word":"oh","start":58.03,"end":58.269997,"confidence":0.98291016,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.030723094940185547},{"word":"yeah","start":58.269997,"end":58.51,"confidence":0.9890137,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03962089121341705},{"word":"i","start":58.51,"end":58.67,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07249628752470016},{"word":"can","start":58.67,"end":58.91,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06842362135648727},{"word":"certainly","start":58.91,"end":59.41,"confidence":0.9980469,"punctuated_word":"certainly","sentiment":"neutral","sentiment_score":0.10499821603298189},{"word":"do","start":59.469997,"end":59.789997,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04742812365293503},{"word":"that","start":59.789997,"end":60.289997,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05339964106678963},{"word":"as","start":60.51,"end":60.829998,"confidence":0.88427734,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0631769523024559},{"word":"long","start":60.829998,"end":61.329998,"confidence":0.98291016,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.07993422448635101},{"word":"as","start":62.429996,"end":62.75,"confidence":0.98828125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05824391916394234},{"word":"i","start":62.75,"end":62.909996,"confidence":0.92333984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05571521818637848},{"word":"have","start":62.909996,"end":63.149998,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03996219485998154},{"word":"an","start":63.149998,"end":63.39,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.022448992356657985},{"word":"email","start":63.39,"end":63.71,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.013364279642701147},{"word":"that","start":63.71,"end":63.949997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02369697205722332},{"word":"i","start":63.949997,"end":64.03,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022968454286456108},{"word":"can","start":64.03,"end":64.27,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.019493183121085167},{"word":"send","start":64.27,"end":64.509995,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.011987416073679924},{"word":"it","start":64.509995,"end":64.67,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006001302972435951},{"word":"to","start":64.67,"end":65.17,"confidence":0.96313477,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":0.01706530898809433},{"word":"but","start":73.034996,"end":73.534996,"confidence":0.44433594,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.000421253964304924},{"word":"sunday","start":75.134995,"end":75.634995,"confidence":0.5942383,"punctuated_word":"Sunday","sentiment":"neutral","sentiment_score":-0.0054932888597249985},{"word":"okay","start":79.335,"end":79.835,"confidence":0.89868164,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.005393147934228182},{"word":"@uld.job.au","start":81.435,"end":84.575,"confidence":0.78531903,"punctuated_word":"@uld.job.au.","sentiment":"neutral","sentiment_score":0.005159897264093161},{"word":"alright","start":86.4,"end":86.88,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08513811230659485},{"word":"got","start":86.88,"end":87.04,"confidence":1.0,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.12903855741024017},{"word":"it","start":87.04,"end":87.54,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.09308908879756927},{"word":"well","start":88.4,"end":88.72,"confidence":0.84594727,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.1766016185283661},{"word":"thank","start":88.72,"end":88.88,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.3987249433994293},{"word":"you","start":88.88,"end":89.04,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4468766152858734},{"word":"for","start":89.04,"end":89.2,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4434383511543274},{"word":"this","start":89.2,"end":89.7,"confidence":0.9995117,"punctuated_word":"this.","sentiment":"positive","sentiment_score":0.37479865550994873},{"word":"is","start":90.72,"end":90.96,"confidence":0.90283203,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.007873322814702988},{"word":"it","start":90.96,"end":91.28,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0005916543304920197},{"word":"is","start":91.28,"end":91.44,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.018585901707410812},{"word":"it","start":91.44,"end":91.68,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.00975482538342476},{"word":"also","start":91.68,"end":92.0,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.019191011786460876},{"word":"possible","start":92.0,"end":92.5,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.022616315633058548},{"word":"to","start":93.84,"end":94.0,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03483591228723526},{"word":"get","start":94.0,"end":94.24,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.03452111408114433},{"word":"me","start":94.24,"end":94.4,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.030898362398147583},{"word":"over","start":94.4,"end":94.72,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.024276085197925568},{"word":"to","start":94.72,"end":95.22,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.033994365483522415},{"word":"lisa","start":95.28,"end":95.78,"confidence":0.99121094,"punctuated_word":"Lisa","sentiment":"neutral","sentiment_score":-0.0331922210752964},{"word":"at","start":96.8,"end":97.04,"confidence":0.98828125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04326745495200157},{"word":"this","start":97.04,"end":97.2,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05169554799795151},{"word":"moment","start":97.2,"end":97.7,"confidence":0.9980469,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":-0.030070777982473373},{"word":"alright","start":106.515,"end":106.995,"confidence":0.93237305,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08859723806381226},{"word":"got","start":106.995,"end":107.495,"confidence":0.9951172,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.14237618446350098},{"word":"it","start":107.715004,"end":107.875,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.14731481671333313},{"word":"well","start":107.875,"end":108.115005,"confidence":0.9980469,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.30713462829589844},{"word":"i","start":108.115005,"end":108.355,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4350011944770813},{"word":"i","start":108.355,"end":108.515,"confidence":0.99609375,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.49068817496299744},{"word":"appreciate","start":108.515,"end":109.015,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5153268575668335},{"word":"this","start":109.075005,"end":109.575005,"confidence":0.99560547,"punctuated_word":"this.","sentiment":"positive","sentiment_score":0.5297929644584656},{"word":"thank","start":109.635,"end":109.875,"confidence":0.9448242,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5574855208396912},{"word":"you","start":109.875,"end":110.035,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.608169436454773},{"word":"for","start":110.035,"end":110.19501,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6606239676475525},{"word":"your","start":110.19501,"end":110.355,"confidence":0.9970703,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5944017171859741},{"word":"time","start":110.355,"end":110.83501,"confidence":0.9970703,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.5717207193374634},{"word":"you","start":110.83501,"end":111.075005,"confidence":0.96240234,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3568938970565796},{"word":"take","start":111.075005,"end":111.235,"confidence":1.0,"punctuated_word":"take","sentiment":"positive","sentiment_score":0.3438888192176819},{"word":"care","start":111.235,"end":111.735,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.4540948867797851},{"word":"bye","start":113.57094,"end":114.07094,"confidence":0.9941406,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.13486649096012115},{"word":"bye","start":114.49344,"end":114.99344,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.09164297580718994}],"paragraphs":{"transcript":"\nHi, Carly. Good day to you. I was actually trying to reach Lisa of the IT department. Oh, yes. Well, I I'm Andrew, from Vigilance dot ai.\n\nWe're a cybersecurity company. And, yeah, we we want to talk to Lisa about cybersecurity, you know, if she's available right now. Oh, yeah. I can certainly do that as long as I have an email that I can send it to. But Sunday okay.\n\n@uld.job.au. Alright. Got it. Well, thank you for this. Is it is it also possible to get me over to Lisa at this moment?\n\nAlright. Got it. Well, I I appreciate this. Thank you for your time. You take care.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, Carly.","start":22.285,"end":23.425,"sentiment":"neutral","sentiment_score":0.15053175389766693},{"text":"Good day to you.","start":24.285,"end":25.744999,"sentiment":"positive","sentiment_score":0.40414199978113174},{"text":"I was actually trying to reach Lisa of the IT department.","start":26.285,"end":30.785,"sentiment":"neutral","sentiment_score":0.04634002646939321},{"text":"Oh, yes.","start":36.92,"end":37.64,"sentiment":"neutral","sentiment_score":0.014060267712920904},{"text":"Well, I I'm Andrew, from Vigilance dot ai.","start":37.96,"end":41.72,"sentiment":"neutral","sentiment_score":0.012079082196578383}],"sentiment":"neutral","sentiment_score":0.09452314781783908,"num_words":27,"start":22.285,"end":41.72},{"sentences":[{"text":"We're a cybersecurity company.","start":41.72,"end":43.5,"sentiment":"neutral","sentiment_score":0.002752913744188845},{"text":"And, yeah, we we want to talk to Lisa about cybersecurity, you know, if she's available right now.","start":44.265,"end":53.245,"sentiment":"neutral","sentiment_score":-0.0011136416255289484},{"text":"Oh, yeah.","start":58.03,"end":58.51,"sentiment":"neutral","sentiment_score":0.0351719930768013},{"text":"I can certainly do that as long as I have an email that I can send it to.","start":58.51,"end":65.17,"sentiment":"neutral","sentiment_score":0.04337801711840762},{"text":"But Sunday okay.","start":73.034996,"end":79.835,"sentiment":"neutral","sentiment_score":-0.00017379829660058022}],"sentiment":"neutral","sentiment_score":0.01870206678027494,"num_words":45,"start":41.72,"end":79.835},{"sentences":[{"text":"@uld.job.au.","start":81.435,"end":84.575,"sentiment":"neutral","sentiment_score":0.005159897264093161},{"text":"Alright.","start":86.4,"end":86.88,"sentiment":"neutral","sentiment_score":0.08513811230659485},{"text":"Got it.","start":86.88,"end":87.54,"sentiment":"neutral","sentiment_score":0.11106382310390472},{"text":"Well, thank you for this.","start":88.4,"end":89.7,"sentiment":"positive","sentiment_score":0.368088036775589},{"text":"Is it is it also possible to get me over to Lisa at this moment?","start":90.72,"end":97.7,"sentiment":"neutral","sentiment_score":-0.0252289945880572}],"sentiment":"neutral","sentiment_score":0.07393462170148268,"num_words":24,"start":81.435,"end":97.7},{"sentences":[{"text":"Alright.","start":106.515,"end":106.995,"sentiment":"neutral","sentiment_score":0.08859723806381226},{"text":"Got it.","start":106.995,"end":107.875,"sentiment":"neutral","sentiment_score":0.14484550058841705},{"text":"Well, I I appreciate this.","start":107.875,"end":109.575005,"sentiment":"positive","sentiment_score":0.4555887639522552},{"text":"Thank you for your time.","start":109.635,"end":110.83501,"sentiment":"positive","sentiment_score":0.5984802722930909},{"text":"You take care.","start":110.83501,"end":111.735,"sentiment":"positive","sentiment_score":0.38495920101801556}],"sentiment":"positive","sentiment_score":0.42521943897008896,"num_words":16,"start":106.515,"end":111.735},{"sentences":[{"text":"Bye bye.","start":113.57094,"end":114.99344,"sentiment":"neutral","sentiment_score":0.11325473338365555}],"sentiment":"neutral","sentiment_score":0.11325473338365555,"num_words":2,"start":113.57094,"end":114.99344}]}}]},{"alternatives":[{"transcript":"For calling Whitsunday Regional Council. Please hold while the next available operator takes your call. Please be aware that calls may be recorded for training and quality purposes. .Gov.au. It's Sunbury Regional Council. Carly speaking. Oh, yeah. What in regards to? Mhmm. Yeah. Are you able to and send an email? Yep. So just the generic one. It's the info@whitsundayrc.qld.gov.au. Yes. That's okay. Not at the moment because she will have finished for the day, but you'd be better off doing an email so that she can respond. Thank you. No worries. Bye bye.","confidence":0.99853516,"words":[{"word":"for","start":0.08,"end":0.24,"confidence":0.97998047,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.03622501716017723},{"word":"calling","start":0.24,"end":0.56,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.05002496391534805},{"word":"whitsunday","start":0.56,"end":1.06,"confidence":0.8659668,"punctuated_word":"Whitsunday","sentiment":"neutral","sentiment_score":-0.05303920432925224},{"word":"regional","start":1.1999999,"end":1.6999999,"confidence":0.9980469,"punctuated_word":"Regional","sentiment":"neutral","sentiment_score":-0.06079719215631485},{"word":"council","start":1.8399999,"end":2.34,"confidence":0.99658203,"punctuated_word":"Council.","sentiment":"neutral","sentiment_score":-0.05974225699901581},{"word":"please","start":2.6399999,"end":3.04,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11495120078325272},{"word":"hold","start":3.04,"end":3.4399998,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.11048401892185213},{"word":"while","start":3.4399998,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.09688842296600342},{"word":"the","start":3.6799998,"end":3.76,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0853445902466774},{"word":"next","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.06922867894172668},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.0958004966378212},{"word":"operator","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"operator","sentiment":"neutral","sentiment_score":-0.0709073469042778},{"word":"takes","start":5.2,"end":5.44,"confidence":0.9941406,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.1395498812198639},{"word":"your","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10791436582803726},{"word":"call","start":5.7599998,"end":6.2599998,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.09465263783931732},{"word":"please","start":6.3999996,"end":6.72,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10641065239906312},{"word":"be","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08814970403909683},{"word":"aware","start":6.8799996,"end":7.2,"confidence":1.0,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.0773935541510582},{"word":"that","start":7.2,"end":7.44,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08140215277671814},{"word":"calls","start":7.44,"end":7.8399997,"confidence":1.0,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.07157881557941437},{"word":"may","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.08958203345537186},{"word":"be","start":8.0,"end":8.16,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0963345393538475},{"word":"recorded","start":8.16,"end":8.639999,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.11024609953165054},{"word":"for","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10948491841554642},{"word":"training","start":8.8,"end":9.2,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":-0.08203142881393433},{"word":"and","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08783813565969467},{"word":"quality","start":9.44,"end":9.92,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.08301698416471481},{"word":"purposes","start":9.92,"end":10.42,"confidence":0.99902344,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.06533084809780121},{"word":"gov.au","start":11.5199995,"end":13.155,"confidence":0.9248535,"punctuated_word":".Gov.au.","sentiment":"neutral","sentiment_score":-0.002189207822084427},{"word":"it's","start":18.355,"end":18.435,"confidence":0.631958,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.001745839370414615},{"word":"sunbury","start":18.435,"end":18.935,"confidence":0.41088867,"punctuated_word":"Sunbury","sentiment":"neutral","sentiment_score":0.002936983946710825},{"word":"regional","start":18.994999,"end":19.395,"confidence":0.9951172,"punctuated_word":"Regional","sentiment":"neutral","sentiment_score":0.0012994827702641487},{"word":"council","start":19.395,"end":19.895,"confidence":0.97631836,"punctuated_word":"Council.","sentiment":"neutral","sentiment_score":0.002265007235109806},{"word":"carly","start":19.955,"end":20.455,"confidence":0.2915039,"punctuated_word":"Carly","sentiment":"neutral","sentiment_score":0.024236181750893593},{"word":"speaking","start":20.515,"end":21.015,"confidence":0.9914551,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.015359118580818176},{"word":"oh","start":32.48,"end":32.559998,"confidence":0.7453613,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.010854867286980152},{"word":"yeah","start":32.559998,"end":33.059998,"confidence":0.8527832,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.006582857109606266},{"word":"what","start":33.52,"end":34.02,"confidence":0.78515625,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.00198335200548172},{"word":"in","start":34.72,"end":35.04,"confidence":0.91015625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.007582986727356911},{"word":"regards","start":35.04,"end":35.52,"confidence":0.99902344,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.004462846554815769},{"word":"to","start":35.52,"end":36.02,"confidence":0.81933594,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.0071281795389950275},{"word":"mhmm","start":44.164997,"end":44.664997,"confidence":0.9437256,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.002021095482632518},{"word":"yeah","start":53.86,"end":54.18,"confidence":0.8630371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01864559575915337},{"word":"are","start":54.18,"end":54.34,"confidence":0.99902344,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.008967377245426178},{"word":"you","start":54.34,"end":54.579998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014251409098505974},{"word":"able","start":54.579998,"end":54.899998,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.013451273553073406},{"word":"to","start":54.899998,"end":55.1,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013021277263760568},{"word":"and","start":55.3,"end":55.62,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010399866849184036},{"word":"send","start":55.62,"end":55.94,"confidence":0.98828125,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0014832504093647003},{"word":"an","start":55.94,"end":56.18,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0010835453867912292},{"word":"email","start":56.18,"end":56.68,"confidence":0.9645996,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.007765508256852627},{"word":"yep","start":65.495,"end":65.815,"confidence":0.7890625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.025610148906707764},{"word":"so","start":65.815,"end":66.055,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0032796692103147507},{"word":"just","start":66.055,"end":66.295006,"confidence":0.9790039,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0019215214997529984},{"word":"the","start":66.295006,"end":66.535,"confidence":0.7138672,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0033077429980039597},{"word":"generic","start":66.535,"end":66.935005,"confidence":1.0,"punctuated_word":"generic","sentiment":"neutral","sentiment_score":0.008864309638738632},{"word":"one","start":66.935005,"end":67.175,"confidence":0.9333496,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.0013733617961406708},{"word":"it's","start":67.175,"end":67.495,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.002005433663725853},{"word":"the","start":67.495,"end":67.65501,"confidence":0.7290039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0012039346620440483},{"word":"info@whitsundayrc.qld.gov.au","start":67.65501,"end":79.355,"confidence":0.9707162,"punctuated_word":"info@whitsundayrc.qld.gov.au.","sentiment":"neutral","sentiment_score":0.0019072091672569511},{"word":"yes","start":85.130005,"end":85.630005,"confidence":0.97802734,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03595760464668274},{"word":"that's","start":89.93,"end":90.25,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.20937150716781616},{"word":"okay","start":90.25,"end":90.75,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1238892301917076},{"word":"not","start":98.625,"end":98.865,"confidence":0.6333008,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.2806461751461029},{"word":"at","start":98.865,"end":99.025,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.28380730748176575},{"word":"the","start":99.025,"end":99.104996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2593038082122803},{"word":"moment","start":99.104996,"end":99.425,"confidence":1.0,"punctuated_word":"moment","sentiment":"negative","sentiment_score":-0.35795626044273376},{"word":"because","start":99.425,"end":99.745,"confidence":0.7475586,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.353080153465271},{"word":"she","start":99.745,"end":99.905,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.3094058334827423},{"word":"will","start":99.905,"end":100.145,"confidence":0.96875,"punctuated_word":"will","sentiment":"negative","sentiment_score":-0.3604682683944702},{"word":"have","start":100.145,"end":100.305,"confidence":0.7866211,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.38679492473602295},{"word":"finished","start":100.305,"end":100.705,"confidence":0.9873047,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.2806338667869568},{"word":"for","start":100.705,"end":100.865,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.31408584117889404},{"word":"the","start":100.865,"end":101.025,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.296987384557724},{"word":"day","start":101.025,"end":101.265,"confidence":0.9428711,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.32871824502944946},{"word":"but","start":101.265,"end":101.505,"confidence":1.0,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.341074138879776},{"word":"you'd","start":101.505,"end":101.745,"confidence":0.9675293,"punctuated_word":"you'd","sentiment":"negative","sentiment_score":-0.3827265501022339},{"word":"be","start":101.745,"end":101.905,"confidence":0.9980469,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3945101201534271},{"word":"better","start":101.905,"end":102.225,"confidence":1.0,"punctuated_word":"better","sentiment":"negative","sentiment_score":-0.4100615680217743},{"word":"off","start":102.225,"end":102.385,"confidence":0.9921875,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.32226115465164185},{"word":"doing","start":102.385,"end":102.705,"confidence":0.9892578,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.3305567800998688},{"word":"an","start":102.705,"end":102.945,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.31701967120170593},{"word":"email","start":102.945,"end":103.345,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.17597775161266327},{"word":"so","start":103.345,"end":103.505,"confidence":0.9819336,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.25441282987594604},{"word":"that","start":103.505,"end":103.745,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2094583809375763},{"word":"she","start":103.745,"end":103.905,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.15707121789455414},{"word":"can","start":103.905,"end":104.145,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.23461779952049255},{"word":"respond","start":104.145,"end":104.645,"confidence":0.99902344,"punctuated_word":"respond.","sentiment":"neutral","sentiment_score":-0.15422366559505463},{"word":"thank","start":111.21094,"end":111.450935,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4627618193626404},{"word":"you","start":111.450935,"end":111.93094,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2794700860977173},{"word":"no","start":111.93094,"end":112.17094,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1891975998878479},{"word":"worries","start":112.17094,"end":112.57094,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.18136286735534668},{"word":"bye","start":112.57094,"end":112.730934,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.15008872747421265},{"word":"bye","start":112.730934,"end":113.230934,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.13665103912353516}],"paragraphs":{"transcript":"\nFor calling Whitsunday Regional Council. Please hold while the next available operator takes your call. Please be aware that calls may be recorded for training and quality purposes. .Gov.au. It's Sunbury Regional Council.\n\nCarly speaking. Oh, yeah. What in regards to? Mhmm. Yeah.\n\nAre you able to and send an email? Yep. So just the generic one. It's the info@whitsundayrc.qld.gov.au. Yes.\n\nThat's okay. Not at the moment because she will have finished for the day, but you'd be better off doing an email so that she can respond. Thank you. No worries. Bye bye.","paragraphs":[{"sentences":[{"text":"For calling Whitsunday Regional Council.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.051965726912021636},{"text":"Please hold while the next available operator takes your call.","start":2.6399999,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.09857216402888298},{"text":"Please be aware that calls may be recorded for training and quality purposes.","start":6.3999996,"end":10.42,"sentiment":"neutral","sentiment_score":-0.088369220495224},{"text":".Gov.au.","start":11.5199995,"end":13.155,"sentiment":"neutral","sentiment_score":-0.002189207822084427},{"text":"It's Sunbury Regional Council.","start":18.355,"end":19.895,"sentiment":"neutral","sentiment_score":0.0020618283306248486}],"sentiment":"neutral","sentiment_score":-0.07237248593292227,"num_words":33,"start":0.08,"end":19.895},{"sentences":[{"text":"Carly speaking.","start":19.955,"end":21.015,"sentiment":"neutral","sentiment_score":0.019797650165855885},{"text":"Oh, yeah.","start":32.48,"end":33.059998,"sentiment":"neutral","sentiment_score":0.008718862198293209},{"text":"What in regards to?","start":33.52,"end":36.02,"sentiment":"neutral","sentiment_score":0.005289341206662357},{"text":"Mhmm.","start":44.164997,"end":44.664997,"sentiment":"neutral","sentiment_score":-0.002021095482632518},{"text":"Yeah.","start":53.86,"end":54.18,"sentiment":"neutral","sentiment_score":0.01864559575915337}],"sentiment":"neutral","sentiment_score":0.009481488983146847,"num_words":10,"start":19.955,"end":54.18},{"sentences":[{"text":"Are you able to and send an email?","start":54.18,"end":56.68,"sentiment":"neutral","sentiment_score":0.00880293850786984},{"text":"Yep.","start":65.495,"end":65.815,"sentiment":"neutral","sentiment_score":0.025610148906707764},{"text":"So just the generic one.","start":65.815,"end":67.175,"sentiment":"neutral","sentiment_score":0.0011082705110311507},{"text":"It's the info@whitsundayrc.qld.gov.au.","start":67.175,"end":79.355,"sentiment":"neutral","sentiment_score":0.001705525831008951},{"text":"Yes.","start":85.130005,"end":85.630005,"sentiment":"neutral","sentiment_score":0.03595760464668274}],"sentiment":"neutral","sentiment_score":0.007924955092473991,"num_words":18,"start":54.18,"end":85.630005},{"sentences":[{"text":"That's okay.","start":89.93,"end":90.75,"sentiment":"neutral","sentiment_score":0.1666303686797619},{"text":"Not at the moment because she will have finished for the day, but you'd be better off doing an email so that she can respond.","start":98.625,"end":104.645,"sentiment":"neutral","sentiment_score":-0.29983438789844513},{"text":"Thank you.","start":111.21094,"end":111.93094,"sentiment":"positive","sentiment_score":0.37111595273017883},{"text":"No worries.","start":111.93094,"end":112.57094,"sentiment":"neutral","sentiment_score":0.1852802336215973},{"text":"Bye bye.","start":112.57094,"end":113.230934,"sentiment":"neutral","sentiment_score":0.1433698832988739}],"sentiment":"neutral","sentiment_score":-0.17463838850910013,"num_words":33,"start":89.93,"end":113.230934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Whitsunday Regional Council. Please hold while the next available operator takes your call. Please be aware that calls may be recorded for training and quality purposes. .Gov.au. It's Sunbury Regional Council.\n\nCarly speaking.\n\nChannel 0: Hi, Carly. Good day to you. I was actually trying to reach Lisa of the IT department.\n\nChannel 1: Oh, yeah. What in regards to?\n\nChannel 0: Oh, yes. Well, I I'm Andrew, from Vigilance dot ai. We're a cybersecurity company.\n\nChannel 1: Mhmm.\n\nChannel 0: And, yeah, we we want to talk to Lisa about cybersecurity, you know, if she's available right now.\n\nChannel 1: Yeah. Are you able to and send an email?\n\nChannel 0: Oh, yeah. I can certainly do that as long as I have an email that I can send it to.\n\nChannel 1: Yep. So just the generic one. It's the info@whitsundayrc.qld.gov.au.\n\nChannel 0: But Sunday okay. @uld.job.au.\n\nChannel 1: Yes.\n\nChannel 0: Alright. Got it. Well, thank you for this.\n\nChannel 1: That's okay.\n\nChannel 0: Is it is it also possible to get me over to Lisa at this moment?\n\nChannel 1: Not at the moment because she will have finished for the day, but you'd be better off doing an email so that she can respond.\n\nChannel 0: Alright. Got it. Well, I I appreciate this. Thank you for your time. You take\n\nChannel 1: Thank\n\nChannel 0: care.\n\nChannel 1: you. No worries. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"For calling Whitsunday Regional Council.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.051965726912021636},{"text":"Please hold while the next available operator takes your call.","start":2.6399999,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.09857216402888298},{"text":"Please be aware that calls may be recorded for training and quality purposes.","start":6.3999996,"end":10.42,"sentiment":"neutral","sentiment_score":-0.088369220495224},{"text":".Gov.au.","start":11.5199995,"end":13.155,"sentiment":"neutral","sentiment_score":-0.002189207822084427},{"text":"It's Sunbury Regional Council.","start":18.355,"end":19.895,"sentiment":"neutral","sentiment_score":0.0020618283306248486}],"sentiment":"neutral","sentiment_score":-0.07237248593292227,"channel":1,"num_words":33,"start":0.08,"end":19.895},{"sentences":[{"text":"Carly speaking.","start":19.955,"end":21.015,"sentiment":"neutral","sentiment_score":0.019797650165855885}],"sentiment":"neutral","sentiment_score":0.019797650165855885,"channel":1,"num_words":2,"start":19.955,"end":21.015},{"sentences":[{"text":"Hi, Carly.","start":22.285,"end":23.425,"sentiment":"neutral","sentiment_score":0.15053175389766693},{"text":"Good day to you.","start":24.285,"end":25.744999,"sentiment":"positive","sentiment_score":0.40414199978113174},{"text":"I was actually trying to reach Lisa of the IT department.","start":26.285,"end":30.785,"sentiment":"neutral","sentiment_score":0.04634002646939321}],"sentiment":"neutral","sentiment_score":0.14278657635783448,"channel":0,"num_words":17,"start":22.285,"end":30.785},{"sentences":[{"text":"Oh, yeah.","start":32.48,"end":33.059998,"sentiment":"neutral","sentiment_score":0.008718862198293209},{"text":"What in regards to?","start":33.52,"end":36.02,"sentiment":"neutral","sentiment_score":0.005289341206662357}],"sentiment":"neutral","sentiment_score":0.006432514870539308,"channel":1,"num_words":6,"start":32.48,"end":36.02},{"sentences":[{"text":"Oh, yes.","start":36.92,"end":37.64,"sentiment":"neutral","sentiment_score":0.014060267712920904},{"text":"Well, I I'm Andrew, from Vigilance dot ai.","start":37.96,"end":41.72,"sentiment":"neutral","sentiment_score":0.012079082196578383},{"text":"We're a cybersecurity company.","start":41.72,"end":43.5,"sentiment":"neutral","sentiment_score":0.002752913744188845}],"sentiment":"neutral","sentiment_score":0.009697489141087447,"channel":0,"num_words":14,"start":36.92,"end":43.5},{"sentences":[{"text":"Mhmm.","start":44.164997,"end":44.664997,"sentiment":"neutral","sentiment_score":-0.002021095482632518}],"sentiment":"neutral","sentiment_score":-0.002021095482632518,"channel":1,"num_words":1,"start":44.164997,"end":44.664997},{"sentences":[{"text":"And, yeah, we we want to talk to Lisa about cybersecurity, you know, if she's available right now.","start":44.265,"end":53.245,"sentiment":"neutral","sentiment_score":-0.0011136416255289484}],"sentiment":"neutral","sentiment_score":-0.0011136416255289484,"channel":0,"num_words":18,"start":44.265,"end":53.245},{"sentences":[{"text":"Yeah.","start":53.86,"end":54.18,"sentiment":"neutral","sentiment_score":0.01864559575915337},{"text":"Are you able to and send an email?","start":54.18,"end":56.68,"sentiment":"neutral","sentiment_score":0.00880293850786984}],"sentiment":"neutral","sentiment_score":0.009896567091345787,"channel":1,"num_words":9,"start":53.86,"end":56.68},{"sentences":[{"text":"Oh, yeah.","start":58.03,"end":58.51,"sentiment":"neutral","sentiment_score":0.0351719930768013},{"text":"I can certainly do that as long as I have an email that I can send it to.","start":58.51,"end":65.17,"sentiment":"neutral","sentiment_score":0.04337801711840762}],"sentiment":"neutral","sentiment_score":0.04255741471424699,"channel":0,"num_words":20,"start":58.03,"end":65.17},{"sentences":[{"text":"Yep.","start":65.495,"end":65.815,"sentiment":"neutral","sentiment_score":0.025610148906707764},{"text":"So just the generic one.","start":65.815,"end":67.175,"sentiment":"neutral","sentiment_score":0.0011082705110311507},{"text":"It's the info@whitsundayrc.qld.gov.au.","start":67.175,"end":79.355,"sentiment":"neutral","sentiment_score":0.001705525831008951}],"sentiment":"neutral","sentiment_score":0.004029786550543374,"channel":1,"num_words":9,"start":65.495,"end":79.355},{"sentences":[{"text":"But Sunday okay.","start":73.034996,"end":79.835,"sentiment":"neutral","sentiment_score":-0.00017379829660058022},{"text":"@uld.job.au.","start":81.435,"end":84.575,"sentiment":"neutral","sentiment_score":0.005159897264093161}],"sentiment":"neutral","sentiment_score":0.001159625593572855,"channel":0,"num_words":4,"start":73.034996,"end":84.575},{"sentences":[{"text":"Yes.","start":85.130005,"end":85.630005,"sentiment":"neutral","sentiment_score":0.03595760464668274}],"sentiment":"neutral","sentiment_score":0.03595760464668274,"channel":1,"num_words":1,"start":85.130005,"end":85.630005},{"sentences":[{"text":"Alright.","start":86.4,"end":86.88,"sentiment":"neutral","sentiment_score":0.08513811230659485},{"text":"Got it.","start":86.88,"end":87.54,"sentiment":"neutral","sentiment_score":0.11106382310390472},{"text":"Well, thank you for this.","start":88.4,"end":89.7,"sentiment":"positive","sentiment_score":0.368088036775589}],"sentiment":"neutral","sentiment_score":0.26846324279904366,"channel":0,"num_words":8,"start":86.4,"end":89.7},{"sentences":[{"text":"That's okay.","start":89.93,"end":90.75,"sentiment":"neutral","sentiment_score":0.1666303686797619}],"sentiment":"neutral","sentiment_score":0.1666303686797619,"channel":1,"num_words":2,"start":89.93,"end":90.75},{"sentences":[{"text":"Is it is it also possible to get me over to Lisa at this moment?","start":90.72,"end":97.7,"sentiment":"neutral","sentiment_score":-0.0252289945880572}],"sentiment":"neutral","sentiment_score":-0.0252289945880572,"channel":0,"num_words":15,"start":90.72,"end":97.7},{"sentences":[{"text":"Not at the moment because she will have finished for the day, but you'd be better off doing an email so that she can respond.","start":98.625,"end":104.645,"sentiment":"neutral","sentiment_score":-0.29983438789844513}],"sentiment":"neutral","sentiment_score":-0.29983438789844513,"channel":1,"num_words":25,"start":98.625,"end":104.645},{"sentences":[{"text":"Alright.","start":106.515,"end":106.995,"sentiment":"neutral","sentiment_score":0.08859723806381226},{"text":"Got it.","start":106.995,"end":107.875,"sentiment":"neutral","sentiment_score":0.14484550058841705},{"text":"Well, I I appreciate this.","start":107.875,"end":109.575005,"sentiment":"positive","sentiment_score":0.4555887639522552},{"text":"Thank you for your time.","start":109.635,"end":110.83501,"sentiment":"positive","sentiment_score":0.5984802722930909},{"text":"You take","start":110.83501,"end":111.235,"sentiment":"positive","sentiment_score":0.35039135813713074}],"sentiment":"positive","sentiment_score":0.4232944091161092,"channel":0,"num_words":15,"start":106.515,"end":111.235},{"sentences":[{"text":"Thank","start":111.21094,"end":111.450935,"sentiment":"positive","sentiment_score":0.4627618193626404}],"sentiment":"positive","sentiment_score":0.4627618193626404,"channel":1,"num_words":1,"start":111.21094,"end":111.450935},{"sentences":[{"text":"care.","start":111.235,"end":111.735,"sentiment":"positive","sentiment_score":0.4540948867797851}],"sentiment":"positive","sentiment_score":0.4540948867797851,"channel":0,"num_words":1,"start":111.235,"end":111.735},{"sentences":[{"text":"you.","start":111.450935,"end":111.93094,"sentiment":"neutral","sentiment_score":0.2794700860977173},{"text":"No worries.","start":111.93094,"end":112.57094,"sentiment":"neutral","sentiment_score":0.1852802336215973},{"text":"Bye bye.","start":112.57094,"end":113.230934,"sentiment":"neutral","sentiment_score":0.1433698832988739}],"sentiment":"neutral","sentiment_score":0.18735406398773194,"channel":1,"num_words":5,"start":111.450935,"end":113.230934},{"sentences":[{"text":"Bye bye.","start":113.57094,"end":114.99344,"sentiment":"neutral","sentiment_score":0.11325473338365555}],"sentiment":"neutral","sentiment_score":0.11325473338365555,"channel":0,"num_words":2,"start":113.57094,"end":114.99344}]},"summary":{"result":"success","short":"The customer calls Whits pages and is put on hold while the agent gets them to an operator. When the agent returns to the call, the customer asks to speak to Lisa in the IT department and is given an email address. The customer thanks the agent and asks if they can transfer the call to Lisa, but the agent explains that Lisa will have finished for the day and suggests sending an email instead. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I was actually trying to reach Lisa of the IT department. Oh, yeah.","start_word":41,"end_word":53,"intents":[{"intent":"Reach lisa","confidence_score":0.67801803}]},{"text":"Are you able to and send an email? Oh, yeah.","start_word":92,"end_word":101,"intents":[{"intent":"Send email","confidence_score":0.35898674}]},{"text":"Are you able to and send an email? Oh, yeah. I can certainly do that as long as I have an email that I can send it to. Yep.","start_word":92,"end_word":120,"intents":[{"intent":"Email lisa","confidence_score":0.014968504}]}]},"sentiments":{"segments":[{"text":"For calling Whitsunday Regional Council. Please hold while the next available operator takes your call. Please be aware that calls may be recorded for training and quality purposes. .Gov.au. It's Sunbury Regional Council. Carly speaking. Hi, Carly.","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":-0.03282783553004265},{"text":"Good day to you.","start_word":37,"end_word":40,"sentiment":"positive","sentiment_score":0.3983056843280792},{"text":"I was actually trying to reach Lisa of the IT department. Oh, yeah. What in regards to? Oh, yes. Well, I I'm Andrew, from Vigilance dot ai. We're a cybersecurity company. Mhmm. And, yeah, we we want to talk to Lisa about cybersecurity, you know, if she's available right now. Yeah. Are you able to and send an email? Oh, yeah. I can certainly do that as long as I have an email that I can send it to. Yep. So just the generic one. It's the info@whitsundayrc.qld.gov.au. But Sunday okay. @uld.job.au. Yes. Alright. Got it.","start_word":41,"end_word":136,"sentiment":"neutral","sentiment_score":0.016381992027163506},{"text":"Well, thank you for this.","start_word":137,"end_word":141,"sentiment":"positive","sentiment_score":0.3416915237903595},{"text":"That's okay. Is it is it also possible to get me over to Lisa at this moment? Not at the moment because she will have finished for the day, but you'd be better off doing an email so that she can respond. Alright. Got it.","start_word":142,"end_word":186,"sentiment":"neutral","sentiment_score":-0.1327402889728546},{"text":"Well, I I appreciate this. Thank you for your time. You take Thank care.","start_word":187,"end_word":200,"sentiment":"positive","sentiment_score":0.4861515462398529},{"text":"you. No worries. Bye bye. Bye bye.","start_word":201,"end_word":207,"sentiment":"neutral","sentiment_score":0.1639416515827179}],"average":{"sentiment":"neutral","sentiment_score":0.02709113713069064}}}}