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sent","start":33.78,"end":34.42,"sentiment":"neutral","sentiment_score":-0.0031011197715997696}],"sentiment":"neutral","sentiment_score":-0.0031011197715997696,"channel":0,"num_words":3,"start":33.78,"end":34.42},{"sentences":[{"text":"I","start":34.32,"end":34.64,"sentiment":"neutral","sentiment_score":-0.00234975665807724}],"sentiment":"neutral","sentiment_score":-0.00234975665807724,"channel":1,"num_words":1,"start":34.32,"end":34.64},{"sentences":[{"text":"it","start":34.42,"end":34.66,"sentiment":"neutral","sentiment_score":0.002960432320833206}],"sentiment":"neutral","sentiment_score":0.002960432320833206,"channel":0,"num_words":1,"start":34.42,"end":34.66},{"sentences":[{"text":"I","start":34.64,"end":34.719997,"sentiment":"neutral","sentiment_score":-0.003136277198791504}],"sentiment":"neutral","sentiment_score":-0.003136277198791504,"channel":1,"num_words":1,"start":34.64,"end":34.719997},{"sentences":[{"text":"to","start":34.66,"end":34.74,"sentiment":"neutral","sentiment_score":0.006085323169827461}],"sentiment":"neutral","sentiment_score":0.006085323169827461,"channel":0,"num_words":1,"start":34.66,"end":34.74},{"sentences":[{"text":"sent","start":34.719997,"end":34.96,"sentiment":"neutral","sentiment_score":0.0017638690769672394}],"sentiment":"neutral","sentiment_score":0.0017638690769672394,"channel":1,"num_words":1,"start":34.719997,"end":34.96},{"sentences":[{"text":"your","start":34.74,"end":35.24,"sentiment":"neutral","sentiment_score":0.007517967373132706}],"sentiment":"neutral","sentiment_score":0.007517967373132706,"channel":0,"num_words":1,"start":34.74,"end":35.24},{"sentences":[{"text":"it to your","start":34.96,"end":35.699997,"sentiment":"neutral","sentiment_score":-0.0011852309107780457}],"sentiment":"neutral","sentiment_score":-0.0011852309107780457,"channel":1,"num_words":3,"start":34.96,"end":35.699997},{"sentences":[{"text":"work address","start":35.54,"end":36.44,"sentiment":"neutral","sentiment_score":-0.007827525027096272}],"sentiment":"neutral","sentiment_score":-0.007827525027096272,"channel":0,"num_words":2,"start":35.54,"end":36.44},{"sentences":[{"text":"work address","start":36.079998,"end":36.899998,"sentiment":"neutral","sentiment_score":-0.007566353771835566}],"sentiment":"neutral","sentiment_score":-0.007566353771835566,"channel":1,"num_words":2,"start":36.079998,"end":36.899998},{"sentences":[{"text":"in Australia","start":36.5,"end":37.4,"sentiment":"neutral","sentiment_score":-0.00802516657859087}],"sentiment":"neutral","sentiment_score":-0.00802516657859087,"channel":0,"num_words":2,"start":36.5,"end":37.4},{"sentences":[{"text":"and email","start":37.28,"end":38.019997,"sentiment":"neutral","sentiment_score":-0.006721074692904949}],"sentiment":"neutral","sentiment_score":-0.006721074692904949,"channel":1,"num_words":2,"start":37.28,"end":38.019997},{"sentences":[{"text":"cloud dot com, email address that","start":37.54,"end":40.260002,"sentiment":"neutral","sentiment_score":-0.00831870874390006}],"sentiment":"neutral","sentiment_score":-0.00831870874390006,"channel":0,"num_words":6,"start":37.54,"end":40.260002},{"sentences":[{"text":"address.","start":40.079998,"end":40.48,"sentiment":"neutral","sentiment_score":-0.01704387180507183}],"sentiment":"neutral","sentiment_score":-0.01704387180507183,"channel":1,"num_words":1,"start":40.079998,"end":40.48},{"sentences":[{"text":"you have?","start":40.260002,"end":40.92,"sentiment":"neutral","sentiment_score":-0.015666108578443527}],"sentiment":"neutral","sentiment_score":-0.015666108578443527,"channel":0,"num_words":2,"start":40.260002,"end":40.92},{"sentences":[{"text":"It's fine.","start":40.48,"end":41.22,"sentiment":"neutral","sentiment_score":0.061207640916109085},{"text":"I haven't worked there for years.","start":41.505,"end":43.045002,"sentiment":"neutral","sentiment_score":-0.12435835351546605},{"text":"All good.","start":45.665,"end":46.325,"sentiment":"neutral","sentiment_score":0.32377031445503235},{"text":"All good.","start":46.785,"end":47.265,"sentiment":"positive","sentiment_score":0.46120817959308624},{"text":"Thanks, mate.","start":47.265,"end":48.165,"sentiment":"positive","sentiment_score":0.5011178255081177}],"sentiment":"neutral","sentiment_score":0.13917555713227817,"channel":1,"num_words":14,"start":40.48,"end":48.165}]},"summary":{"result":"success","short":"A customer named Peter receives a call from an agent named Andrew from AI. Peter is unsure of where Andrew is calling from and mentions sending an email about AI. Andrew asks for Peter's personal or work address and provides the email address for AI."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Peter speaking. Oh, hi, Peter. Oh, hi, It's Peter. Andrew It's from Andrew Vigilance from. AI. Have I caught Am you I in calling a bad to time, you in Peter? my time here? Good. Sorry. Where are you calling from? Oh, Vigilance AI. Peter, we actually spoken a few months ago, if you still remember. And, at the time, you were busy, so I sent you an email with some of our information about Vigilance AI. No. How do you spell it? What's it about? Sorry. It's my personal address or work address? I I sent I it I to sent your it to your work address work address in Australia and email cloud dot com, email address that address. you have? It's fine. I haven't worked there for years. All good.","start_word":0,"end_word":133,"sentiment":"neutral","sentiment_score":-0.017473716288805008},{"text":"All good. Thanks, mate.","start_word":134,"end_word":137,"sentiment":"positive","sentiment_score":0.5159004330635071}],"average":{"sentiment":"neutral","sentiment_score":0.0036500090419655977}}}}