{"metadata":{"transaction_key":"deprecated","request_id":"01a09d1f-3bca-71c2-a26b-fdccb2bc4507","sha256":"a0d9d80c05244dec5c448bae4a81f71a3f2cec738c3655a56d0c3aa49fe83d95","created":"2026-09-13T23:34:26.184Z","duration":18.791937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Yeah. Good morning. Josh, it's Ronald from Cloud Solution IT. How are you doing today? Thank you.","confidence":0.9951172,"words":[{"word":"hi","start":3.6,"end":3.9199998,"confidence":0.92578125,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11391839385032654},{"word":"yeah","start":3.9199998,"end":4.08,"confidence":0.8154297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18572348356246948},{"word":"good","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.44777756929397583},{"word":"morning","start":4.24,"end":4.74,"confidence":0.98339844,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.36808717250823975},{"word":"josh","start":5.3599997,"end":5.7599998,"confidence":0.8796387,"punctuated_word":"Josh,","sentiment":"positive","sentiment_score":0.37731626629829407},{"word":"it's","start":5.7599998,"end":6.2599998,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3121880888938904},{"word":"ronald","start":6.48,"end":6.98,"confidence":0.97802734,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.19754359126091003},{"word":"from","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.230430468916893},{"word":"cloud","start":7.7599998,"end":8.24,"confidence":0.67089844,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2322143018245697},{"word":"solution","start":8.24,"end":8.74,"confidence":0.9536133,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.18424905836582184},{"word":"it","start":8.8,"end":9.3,"confidence":0.9951172,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.24631443619728088},{"word":"how","start":9.92,"end":10.08,"confidence":0.9970703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28369176387786865},{"word":"are","start":10.08,"end":10.24,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2001357525587082},{"word":"you","start":10.24,"end":10.32,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22784630954265592},{"word":"doing","start":10.32,"end":10.559999,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.18453295528888705},{"word":"today","start":10.559999,"end":11.059999,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.16497327387332916},{"word":"thank","start":16.766874,"end":17.086874,"confidence":0.64208984,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20198887586593628},{"word":"you","start":17.086874,"end":17.586874,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11925294250249864}],"paragraphs":{"transcript":"\nHi. Yeah. Good morning. Josh, it's Ronald from Cloud Solution IT. How are you doing today?\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.6,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.11391839385032654},{"text":"Yeah.","start":3.9199998,"end":4.08,"sentiment":"neutral","sentiment_score":0.18572348356246948},{"text":"Good morning.","start":4.08,"end":4.74,"sentiment":"positive","sentiment_score":0.4079323709011078},{"text":"Josh, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.3,"sentiment":"neutral","sentiment_score":0.25432231596537996},{"text":"How are you doing today?","start":9.92,"end":11.059999,"sentiment":"neutral","sentiment_score":0.2122360110282898}],"sentiment":"neutral","sentiment_score":0.24730893038213253,"num_words":16,"start":3.6,"end":11.059999},{"sentences":[{"text":"Thank you.","start":16.766874,"end":17.586874,"sentiment":"neutral","sentiment_score":0.16062090918421745}],"sentiment":"neutral","sentiment_score":0.16062090918421745,"num_words":2,"start":16.766874,"end":17.586874}]}}]},{"alternatives":[{"transcript":"Hello? Good. Thanks. Not interested at the moment. Thanks. Bye.","confidence":0.9980469,"words":[{"word":"hello","start":10.32,"end":10.82,"confidence":0.74243164,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.19128113985061648},{"word":"good","start":11.976875,"end":12.216875,"confidence":0.8391113,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3530058264732361},{"word":"thanks","start":12.216875,"end":12.716875,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.26840728521347046},{"word":"not","start":12.7768755,"end":13.016875,"confidence":0.9902344,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.4864316880702973},{"word":"interested","start":13.016875,"end":13.496876,"confidence":1.0,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.4258430302143097},{"word":"at","start":13.496876,"end":13.576876,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4624338746070862},{"word":"the","start":13.576876,"end":13.656876,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5090292096138},{"word":"moment","start":13.656876,"end":14.156876,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5016087293624878},{"word":"thanks","start":14.376875,"end":14.876875,"confidence":0.953125,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.2558716833591461},{"word":"bye","start":15.816875,"end":16.316875,"confidence":0.98950195,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.06017391011118889}],"paragraphs":{"transcript":"\nHello? Good. Thanks. Not interested at the moment. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.19128113985061648},{"text":"Good.","start":11.976875,"end":12.216875,"sentiment":"positive","sentiment_score":0.3530058264732361},{"text":"Thanks.","start":12.216875,"end":12.716875,"sentiment":"neutral","sentiment_score":0.26840728521347046},{"text":"Not interested at the moment.","start":12.7768755,"end":14.156876,"sentiment":"negative","sentiment_score":-0.4770693063735962},{"text":"Thanks.","start":14.376875,"end":14.876875,"sentiment":"neutral","sentiment_score":-0.2558716833591461}],"sentiment":"neutral","sentiment_score":-0.2031693292988671,"num_words":9,"start":10.32,"end":14.876875},{"sentences":[{"text":"Bye.","start":15.816875,"end":16.316875,"sentiment":"neutral","sentiment_score":0.06017391011118889}],"sentiment":"neutral","sentiment_score":0.06017391011118889,"num_words":1,"start":15.816875,"end":16.316875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Yeah. Good morning. Josh, it's Ronald from Cloud Solution IT. How are you\n\nChannel 1: Hello?\n\nChannel 0: doing today?\n\nChannel 1: Good. Thanks. Not interested at the moment. Thanks. Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.6,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.11391839385032654},{"text":"Yeah.","start":3.9199998,"end":4.08,"sentiment":"neutral","sentiment_score":0.18572348356246948},{"text":"Good morning.","start":4.08,"end":4.74,"sentiment":"positive","sentiment_score":0.4079323709011078},{"text":"Josh, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.3,"sentiment":"neutral","sentiment_score":0.25432231596537996},{"text":"How are you","start":9.92,"end":10.32,"sentiment":"neutral","sentiment_score":0.23722460865974426}],"sentiment":"neutral","sentiment_score":0.257674046925136,"channel":0,"num_words":14,"start":3.6,"end":10.32},{"sentences":[{"text":"Hello?","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.19128113985061648}],"sentiment":"neutral","sentiment_score":0.19128113985061648,"channel":1,"num_words":1,"start":10.32,"end":10.82},{"sentences":[{"text":"doing today?","start":10.32,"end":11.059999,"sentiment":"neutral","sentiment_score":0.1747531145811081}],"sentiment":"neutral","sentiment_score":0.1747531145811081,"channel":0,"num_words":2,"start":10.32,"end":11.059999},{"sentences":[{"text":"Good.","start":11.976875,"end":12.216875,"sentiment":"positive","sentiment_score":0.3530058264732361},{"text":"Thanks.","start":12.216875,"end":12.716875,"sentiment":"neutral","sentiment_score":0.26840728521347046},{"text":"Not interested at the moment.","start":12.7768755,"end":14.156876,"sentiment":"negative","sentiment_score":-0.4770693063735962},{"text":"Thanks.","start":14.376875,"end":14.876875,"sentiment":"neutral","sentiment_score":-0.2558716833591461},{"text":"Bye.","start":15.816875,"end":16.316875,"sentiment":"neutral","sentiment_score":0.06017391011118889}],"sentiment":"neutral","sentiment_score":-0.21773679926991463,"channel":1,"num_words":9,"start":11.976875,"end":16.316875},{"sentences":[{"text":"Thank you.","start":16.766874,"end":17.586874,"sentiment":"neutral","sentiment_score":0.16062090918421745}],"sentiment":"neutral","sentiment_score":0.16062090918421745,"channel":0,"num_words":2,"start":16.766874,"end":17.586874}]},"summary":{"result":"success","short":"Hi. Yeah. Good morning. Josh, it's Ronald from Cloud Solution IT. How are you doing Hello? today? Good. Thanks. Not interested at the moment. Thanks. Bye. Thank you."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1498209536075592},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3946506381034851},{"text":"Josh, it's Ronald from Cloud Solution IT. How are you doing Hello? today?","start_word":4,"end_word":16,"sentiment":"neutral","sentiment_score":0.2440515011548996},{"text":"Good.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.3530058264732361},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.26840728521347046},{"text":"Not interested at the moment.","start_word":19,"end_word":23,"sentiment":"negative","sentiment_score":-0.4811592698097229},{"text":"Thanks. Bye. Thank you.","start_word":24,"end_word":27,"sentiment":"neutral","sentiment_score":0.02865312062203884}],"average":{"sentiment":"neutral","sentiment_score":0.1137570467862216}}}}