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Good morning. This is Bianca calling. Good. Thank you. I'm just calling to ask about a new sorry. To ask about my account because I just created the account last night, and I think I've been overcharged with the Internet. Also, would need help setting up the new service because it's still not working in the apartment. Mhmm. Who am I seeing? Yes, please. Full name is Bianca Sundak, and then date of birth is 10/14/1995. Because when I look at the invoice, it's saying basic for $69.95 and then twelve month contract for $45. So I'm not sure if there are two different services. Yep. Thank you so 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Good morning. This is Bianca calling. Good. Thank you.\n\nI'm just calling to ask about a new sorry. To ask about my account because I just created the account last night, and I think I've been overcharged with the Internet. Also, would need help setting up the new service because it's still not working in the apartment. Mhmm. Who am I seeing?\n\nYes, please. Full name is Bianca Sundak, and then date of birth is 10/14/1995. Because when I look at the invoice, it's saying basic for $69.95 and then twelve month contract for $45. So I'm not sure if there are two different services. Yep.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.48,"end":4.72,"sentiment":"neutral","sentiment_score":0.08897191286087036},{"text":"Good morning.","start":4.72,"end":5.2,"sentiment":"neutral","sentiment_score":0.18440130352973938},{"text":"This is Bianca calling.","start":5.2,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.14238784089684486},{"text":"Good.","start":10.88,"end":11.2,"sentiment":"positive","sentiment_score":0.394645482301712},{"text":"Thank you.","start":11.2,"end":11.92,"sentiment":"positive","sentiment_score":0.4167139381170273}],"sentiment":"neutral","sentiment_score":0.2255399242043495,"num_words":10,"start":4.48,"end":11.92},{"sentences":[{"text":"I'm just calling to ask about a new sorry.","start":12.16,"end":15.845,"sentiment":"neutral","sentiment_score":-0.02851280031932725},{"text":"To ask about my account because I just created the account last night, and I think I've been overcharged with the Internet.","start":15.845,"end":22.744999,"sentiment":"neutral","sentiment_score":-0.19968565485694192},{"text":"Also, would need help setting up the new service because it's still not working in the apartment.","start":24.645,"end":30.77,"sentiment":"neutral","sentiment_score":-0.19822526723146439},{"text":"Mhmm.","start":33.87,"end":33.95,"sentiment":"neutral","sentiment_score":-0.026225745677948},{"text":"Who am I seeing?","start":33.95,"end":35.89,"sentiment":"neutral","sentiment_score":-0.025492760818451643}],"sentiment":"neutral","sentiment_score":-0.1537306781436475,"num_words":53,"start":12.16,"end":35.89},{"sentences":[{"text":"Yes, please.","start":38.190002,"end":39.010002,"sentiment":"neutral","sentiment_score":0.024483029730618},{"text":"Full name is Bianca Sundak, and then date of birth is 10/14/1995.","start":47.295,"end":55.155,"sentiment":"neutral","sentiment_score":0.0005663764507820209},{"text":"Because when I look at the invoice, it's saying basic for $69.95 and then twelve month contract for $45.","start":55.535,"end":65.76,"sentiment":"neutral","sentiment_score":-0.028103062490883627},{"text":"So I'm not sure if there are two different services.","start":65.9,"end":70.4,"sentiment":"neutral","sentiment_score":-0.1250668190419674},{"text":"Yep.","start":82.315,"end":82.815,"sentiment":"neutral","sentiment_score":0.1332140862941742}],"sentiment":"neutral","sentiment_score":-0.03626476624049246,"num_words":44,"start":38.190002,"end":82.815},{"sentences":[{"text":"Thank you so much.","start":84.395004,"end":85.615005,"sentiment":"neutral","sentiment_score":0.2849842570722103}],"sentiment":"neutral","sentiment_score":0.2849842570722103,"num_words":4,"start":84.395004,"end":85.615005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. Good morning. This is Bianca calling.\n\nChannel 0: Hi. Nice to have you in the line. How are you?\n\nChannel 1: Good. Thank you. I'm just calling to ask about a new sorry. To ask about my account because I just created the account last night, and I think I've been overcharged with the Internet. Also, would need help setting up the new service because it's still not working in the apartment.\n\nChannel 0: I understand. Let me\n\nChannel 1: Mhmm.\n\nChannel 0: just\n\nChannel 1: Who\n\nChannel 0: go ahead\n\nChannel 1: am\n\nChannel 0: and\n\nChannel 1: I seeing?\n\nChannel 0: check your account. In that way, I could\n\nChannel 1: Yes,\n\nChannel 0: properly\n\nChannel 1: please.\n\nChannel 0: endorse you to our technical team who could further assist you. What is your full name and your date of birth?\n\nChannel 1: Full name is Bianca Sundak,\n\nChannel 0: Mhmm.\n\nChannel 1: and then\n\nChannel 0: Bianca.\n\nChannel 1: date of birth is 10/14/1995. Because\n\nChannel 0: Thank\n\nChannel 1: when\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: so\n\nChannel 1: look\n\nChannel 0: much.\n\nChannel 1: at the invoice, it's saying basic for $69.95 and then twelve month contract for $45. So I'm not sure if there are two different services.\n\nChannel 0: Mhmm. Okay. I got it. I appreciate your call today. Just give me a moment.\n\nLet me just check the receipt and activation that you\n\nChannel 1: Yep.\n\nChannel 0: processed, Litemaid. Okay? Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you so\n\nChannel 0: Be\n\nChannel 1: much.\n\nChannel 0: on the line for me. 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