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And your date of birth, please? Thank you so much. And what is the reason you would like to cancel your services? Okay. So that will be the case. In that way, you don't need to pay any connection fee. We can provide you a services to your new location. May I have your new address, please? Yes. Oh, okay. I got it. So, basically, reason why you are requesting to cancel the services to where you at right now is you are moving in, sharing with other person, and that location or that apartment has already have a active Internet service that they are currently using? Oh, okay. I got it. So one moment. Let me just go over to your account. And what is your preferred date to cancel your service? What is the date? Are you moving out next today? Yeah. You you already moved out. What is your cancel date request today? Oh, okay. I got it. Just give me one moment. Let me go over to your account. Okay? Thank you so much. Stay on the line. How do thank you so much for patiently waiting on the line. Alright. So, here's what I'm going to do. I will forward your account and request to our technical team. Once the cancellation has been completed, actually, we will also send you, like, an email confirming that your service has been canceled. So you still have an access or this email address is still active, howduxia@gmail.com? Sure. How, hao.duxia@gmail.com. Alright. So this is the email that where we are sending you our email confirmation that your service has been canceled. And how do if you need our services in the future, just feel free to get in touch or if you could refer us to this other that needs our services. Okay? We appreciate that. Alright. Thank you. Anything else that I may help you? Okay. You're you're most welcome. Or if you need our assistance, services, don't forget to give us a call. Okay? Okay. Thank you. Have a good one. Thank you. 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This is Sarah Tel accounts. How may I help you today? Hi. Good morning.\n\nLet me just pull up your account first. What is your full name? Do h eight. Okay. Thank you.\n\nOne moment here. And your date of birth, please? Thank you so much. And what is the reason you would like to cancel your services? Okay.\n\nSo that will be the case. In that way, you don't need to pay any connection fee. We can provide you a services to your new location. May I have your new address, please? Yes.\n\nOh, okay. I got it. So, basically, reason why you are requesting to cancel the services to where you at right now is you are moving in, sharing with other person, and that location or that apartment has already have a active Internet service that they are currently using? Oh, okay. I got it.\n\nSo one moment. Let me just go over to your account. And what is your preferred date to cancel your service? What is the date? Are you moving out next today?\n\nYeah. You you already moved out. What is your cancel date request today? Oh, okay. I got it.\n\nJust give me one moment. Let me go over to your account. Okay? Thank you so much. Stay on the line.\n\nHow do thank you so much for patiently waiting on the line. Alright. So, here's what I'm going to do. I will forward your account and request to our technical team. Once the cancellation has been completed, actually, we will also send you, like, an email confirming that your service has been canceled.\n\nSo you still have an access or this email address is still active, howduxia@gmail.com? Sure. How, hao.duxia@gmail.com. Alright. So this is the email that where we are sending you our email confirmation that your service has been canceled.\n\nAnd how do if you need our services in the future, just feel free to get in touch or if you could refer us to this other that needs our services. Okay? We appreciate that. Alright. Thank you.\n\nAnything else that I may help you? Okay. You're you're most welcome. Or if you need our assistance, services, don't forget to give us a call. Okay?\n\nOkay. Thank you. Have a good one. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.32,"end":0.98,"sentiment":"positive","sentiment_score":0.367947518825531},{"text":"This is Sarah Tel accounts.","start":1.04,"end":2.48,"sentiment":"neutral","sentiment_score":0.23781113922595978},{"text":"How may I help you today?","start":2.48,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.28524957597255707},{"text":"Hi.","start":12.799999,"end":13.12,"sentiment":"neutral","sentiment_score":0.04444889351725578},{"text":"Good morning.","start":13.12,"end":13.86,"sentiment":"neutral","sentiment_score":0.1355069875717163}],"sentiment":"neutral","sentiment_score":0.24699444114230573,"num_words":16,"start":0.32,"end":13.86},{"sentences":[{"text":"Let me just pull up your account first.","start":14.495,"end":16.595,"sentiment":"neutral","sentiment_score":0.060619546100497246},{"text":"What is your full name?","start":16.655,"end":18.115,"sentiment":"neutral","sentiment_score":0.0346796665340662},{"text":"Do 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please?","start":73.475006,"end":75.415,"sentiment":"neutral","sentiment_score":0.0393067579716444},{"text":"Yes.","start":79.075005,"end":79.575005,"sentiment":"neutral","sentiment_score":0.08503417670726776}],"sentiment":"neutral","sentiment_score":0.14144364068550722,"num_words":35,"start":64.6,"end":79.575005},{"sentences":[{"text":"Oh, okay.","start":92.5,"end":93.3,"sentiment":"neutral","sentiment_score":0.030555065721273422},{"text":"I got it.","start":93.3,"end":93.94,"sentiment":"neutral","sentiment_score":0.007032337288061778},{"text":"So, basically, reason why you are requesting to cancel the services to where you at right now is you are moving in, sharing with other person, and that location or that apartment has already have a active Internet service that they are currently using?","start":93.94,"end":114.585,"sentiment":"neutral","sentiment_score":-0.05567792430520058},{"text":"Oh, 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today?","start":129.875,"end":133.82501,"sentiment":"neutral","sentiment_score":-0.028854064643383026}],"sentiment":"neutral","sentiment_score":0.0034774720909134032,"num_words":31,"start":119.24,"end":133.82501},{"sentences":[{"text":"Yeah.","start":144.36,"end":144.76001,"sentiment":"neutral","sentiment_score":0.06100233644247055},{"text":"You you already moved out.","start":144.76001,"end":146.12001,"sentiment":"neutral","sentiment_score":-0.047755695134401324},{"text":"What is your cancel date request today?","start":146.12001,"end":148.62001,"sentiment":"neutral","sentiment_score":-0.06115401163697243},{"text":"Oh, okay.","start":151.56,"end":152.46,"sentiment":"neutral","sentiment_score":0.10391894355416298},{"text":"I got it.","start":152.76001,"end":153.56,"sentiment":"neutral","sentiment_score":0.2964930534362793}],"sentiment":"neutral","sentiment_score":0.027303490373823378,"num_words":18,"start":144.36,"end":153.56},{"sentences":[{"text":"Just give me one 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going to do.","start":238.365,"end":241.66501,"sentiment":"neutral","sentiment_score":0.11351129306214196},{"text":"I will forward your account and request to our technical team.","start":241.965,"end":247.105,"sentiment":"neutral","sentiment_score":0.0870268012989651},{"text":"Once the cancellation has been completed, actually, we will also send you, like, an email confirming that your service has been canceled.","start":247.645,"end":258.38998,"sentiment":"neutral","sentiment_score":0.07555472478270531}],"sentiment":"neutral","sentiment_score":0.16287794189070756,"num_words":53,"start":233.31,"end":258.38998},{"sentences":[{"text":"So you still have an access or this email address is still active, howduxia@gmail.com?","start":258.77,"end":268.585,"sentiment":"neutral","sentiment_score":0.042262739901031764},{"text":"Sure.","start":273.76498,"end":274.26498,"sentiment":"neutral","sentiment_score":0.04178377240896225},{"text":"How, hao.duxia@gmail.com.","start":274.32498,"end":281.94,"sentiment":"neutral","sentiment_score":0.031717732548713684},{"text":"Alright.","start":284.08,"end":284.56,"sentiment":"neutral","sentiment_score":0.11126139014959335},{"text":"So this is the email that where we are sending you our email confirmation that your service has been canceled.","start":284.56,"end":290.74,"sentiment":"neutral","sentiment_score":0.10040533933788538}],"sentiment":"neutral","sentiment_score":0.07411225718495093,"num_words":38,"start":258.77,"end":290.74},{"sentences":[{"text":"And how do if you need our services in the future, just feel free to get in touch or if you could refer us to this other that needs our services.","start":291.48502,"end":302.625,"sentiment":"neutral","sentiment_score":0.07489243810695986},{"text":"Okay?","start":302.685,"end":303.185,"sentiment":"neutral","sentiment_score":0.08745946735143661},{"text":"We appreciate 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bye.","start":325.66895,"end":326.40894,"sentiment":"neutral","sentiment_score":0.1259257271885872}],"sentiment":"positive","sentiment_score":0.4166918247938156,"num_words":11,"start":321.3,"end":326.40894}]}}]},{"alternatives":[{"transcript":"Yeah. Good morning, Sarah. And I'm calling for the cancel my Internet service. Can you help me? My full name is Duhao. The first name is Hau, h a o. The family name is d u. 10/12/1992. Okay. I'm suddenly moving to Queensland, so I'm not living in that whole that apartment. My new address? I just moved with the other people. Then the five people in the on the house, so we have the Internet. Yeah. Yeah. Yes. Yeah. You are right. Yeah. Yeah. Yeah. The last month, I'm moving out. So as as as quick as possible, it's very good. It's good for me. Yeah. Yeah. Today is good, If you can. Thank you. Yes. PPE. Yeah. That's okay. Yes. Let me can can you repeat? Yeah. Yeah. That's correct. Mhmm. Yeah. Yeah. Then okay. Yeah. Thank you very much. Big help. Yes. Yes. Yeah. You too. 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This is Sarah Tel accounts. How may I help you today?\n\nChannel 1: Yeah. Good morning, Sarah. And I'm calling for the cancel my Internet service. Can you help me?\n\nChannel 0: Hi. Good morning. Let me just pull up your account first. What is your full name?\n\nChannel 1: My full name is Duhao.\n\nChannel 0: Do\n\nChannel 1: The first name is Hau, h a o.\n\nChannel 0: h\n\nChannel 1: The family name\n\nChannel 0: eight.\n\nChannel 1: is d u.\n\nChannel 0: Okay. Thank you. One moment here. And your date of birth, please?\n\nChannel 1: 10/12/1992.\n\nChannel 0: Thank you so much. And what is the reason you would like to cancel your services?\n\nChannel 1: Okay. I'm suddenly moving to Queensland, so I'm not living in that whole that apartment.\n\nChannel 0: Okay. So that will be the case. In that way, you don't need to pay any connection fee. We can provide you a services to your new location. May I have your new address, please?\n\nChannel 1: My new address?\n\nChannel 0: Yes.\n\nChannel 1: I just moved with the other people. Then the five people in the on the house, so we have the Internet.\n\nChannel 0: Oh, okay. I got it. So, basically, reason why you are requesting to cancel the services to where you at right now is you are moving in, sharing with other person,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: that location or that apartment has already have a active Internet service that they are currently using?\n\nChannel 1: Yes. Yeah. You are right.\n\nChannel 0: Oh, okay. I got it. So one moment. Let me just go over to your account. And what is your preferred date to cancel your service?\n\nWhat is the date? Are you moving\n\nChannel 1: Yeah.\n\nChannel 0: out next\n\nChannel 1: Yeah.\n\nChannel 0: today?\n\nChannel 1: Yeah. The last month, I'm moving out. So as as as quick as possible, it's very good. It's good for me.\n\nChannel 0: Yeah. You you already moved out. What is your cancel date request today?\n\nChannel 1: Yeah. Yeah. Today is good, If you\n\nChannel 0: Oh,\n\nChannel 1: can.\n\nChannel 0: okay.\n\nChannel 1: Thank\n\nChannel 0: I got it. Just give me one moment. Let me go over to your account. Okay?\n\nChannel 1: you. Yes. PPE.\n\nChannel 0: Thank you so much. Stay on the line. How do thank you so much for patiently waiting on the line.\n\nChannel 1: Yeah. That's\n\nChannel 0: Alright.\n\nChannel 1: okay.\n\nChannel 0: So, here's what I'm going to do. I will forward your account and request to our technical team. Once the cancellation has been completed, actually, we will also send you, like, an email confirming\n\nChannel 1: Yes.\n\nChannel 0: that your service has been canceled. So you still have an access or this email address is still active, howduxia@gmail.com?\n\nChannel 1: Let me can can you repeat?\n\nChannel 0: Sure. How, hao.duxia@gmail.com.\n\nChannel 1: Yeah. Yeah. That's correct.\n\nChannel 0: Alright. So this is the email that where we are sending you our email confirmation that your service has been canceled.\n\nChannel 1: Mhmm.\n\nChannel 0: And how do if you need our services in the future, just feel free to get in touch or if you could refer us to this other that needs our services. Okay? We appreciate\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: that.\n\nChannel 1: Then okay.\n\nChannel 0: Alright. Thank you. Anything else that I may help you?\n\nChannel 1: Yeah. Thank you very much. Big\n\nChannel 0: Okay.\n\nChannel 1: help.\n\nChannel 0: You're you're most welcome. Or if you need our assistance, services, don't forget to give us a call. Okay?\n\nChannel 1: Yes. Yes. Yeah.\n\nChannel 0: Okay. Thank you. Have a good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.32,"end":0.98,"sentiment":"positive","sentiment_score":0.367947518825531},{"text":"This is Sarah Tel accounts.","start":1.04,"end":2.48,"sentiment":"neutral","sentiment_score":0.23781113922595978},{"text":"How may I help you today?","start":2.48,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.28524957597255707}],"sentiment":"neutral","sentiment_score":0.279726783816631,"channel":0,"num_words":13,"start":0.32,"end":3.6999998},{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.64,"sentiment":"neutral","sentiment_score":0.036619409918785095},{"text":"Good morning, Sarah.","start":4.64,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.10675425082445145},{"text":"And I'm calling for the cancel my Internet service.","start":6.24,"end":10.42,"sentiment":"neutral","sentiment_score":-0.045897938311100006},{"text":"Can you help 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here's what I'm going to do.","start":238.365,"end":241.66501,"sentiment":"neutral","sentiment_score":0.11351129306214196},{"text":"I will forward your account and request to our technical team.","start":241.965,"end":247.105,"sentiment":"neutral","sentiment_score":0.0870268012989651},{"text":"Once the cancellation has been completed, actually, we will also send you, like, an email confirming","start":247.645,"end":256.31,"sentiment":"neutral","sentiment_score":0.08270553220063448}],"sentiment":"neutral","sentiment_score":0.09044595238040476,"channel":0,"num_words":34,"start":238.365,"end":256.31},{"sentences":[{"text":"Yes.","start":256.15,"end":256.65,"sentiment":"neutral","sentiment_score":0.07889935374259949}],"sentiment":"neutral","sentiment_score":0.07889935374259949,"channel":1,"num_words":1,"start":256.15,"end":256.65},{"sentences":[{"text":"that your service has been 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forget to give us a call.","start":314.18,"end":319.06,"sentiment":"neutral","sentiment_score":0.14053261333278247},{"text":"Okay?","start":319.06,"end":319.56,"sentiment":"neutral","sentiment_score":0.11162057518959044}],"sentiment":"neutral","sentiment_score":0.16270407053985095,"channel":0,"num_words":19,"start":312.1,"end":319.56},{"sentences":[{"text":"Yes.","start":319.97998,"end":320.46,"sentiment":"neutral","sentiment_score":0.09479571878910063},{"text":"Yes.","start":320.46,"end":320.96,"sentiment":"neutral","sentiment_score":0.10373435914516448},{"text":"Yeah.","start":321.02,"end":321.52,"sentiment":"neutral","sentiment_score":0.12783095240592957}],"sentiment":"neutral","sentiment_score":0.10878701011339824,"channel":1,"num_words":3,"start":319.97998,"end":321.52},{"sentences":[{"text":"Okay.","start":321.3,"end":321.8,"sentiment":"neutral","sentiment_score":0.2031880021095276},{"text":"Thank you.","start":322.14893,"end":322.70892,"sentiment":"positive","sentiment_score":0.4371192753314972},{"text":"Have a good one.","start":322.70892,"end":323.76892,"sentiment":"positive","sentiment_score":0.42695748805999756}],"sentiment":"positive","sentiment_score":0.3978937864303589,"channel":0,"num_words":7,"start":321.3,"end":323.76892},{"sentences":[{"text":"You too.","start":324.10895,"end":324.84894,"sentiment":"positive","sentiment_score":0.33462197333574295},{"text":"Bye.","start":324.90894,"end":325.40894,"sentiment":"neutral","sentiment_score":0.3054073452949524}],"sentiment":"neutral","sentiment_score":0.32488376398881275,"channel":1,"num_words":3,"start":324.10895,"end":325.40894},{"sentences":[{"text":"Thank you.","start":325.10895,"end":325.66895,"sentiment":"positive","sentiment_score":0.7732510566711426},{"text":"Bye 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The customer provides their personal information and explains that they are moving out of an apartment and do not need to pay any connection fee. Sarah confirms the cancellation and provides an email address for future reference."},"intents":{"segments":[{"text":"And I'm calling for the cancel my Internet service. Can you help me? Hi.","start_word":17,"end_word":30,"intents":[{"intent":"Cancel internet service","confidence_score":0.42130494}]},{"text":"What is your cancel date request today?","start_word":293,"end_word":299,"intents":[{"intent":"Notify about cancellation","confidence_score":0.00011754139}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3563004434108734},{"text":"This is Sarah Tel accounts. How may I help you today? Yeah. Good morning, Sarah. And I'm calling for the cancel my Internet service. Can you help me? Hi. Good morning. Let me just pull up your account first. What is your full name? My full name is Duhao. Do The first name is Hau, h a o. h The family name eight. is d u. Okay.","start_word":2,"end_word":68,"sentiment":"neutral","sentiment_score":0.05464920401573181},{"text":"Thank you.","start_word":69,"end_word":70,"sentiment":"positive","sentiment_score":0.35095882415771484},{"text":"One moment here. And your date of birth, please? 10/12/1992.","start_word":71,"end_word":80,"sentiment":"neutral","sentiment_score":0.051408376544713974},{"text":"Thank you so much.","start_word":81,"end_word":84,"sentiment":"positive","sentiment_score":0.3606719672679901},{"text":"And what is the reason you would like to cancel your services? Okay. I'm suddenly moving to Queensland, so I'm not living in that whole that apartment. Okay. So that will be the case. In that way, you don't need to pay any connection fee. We can provide you a services to your new location. May I have your new address, please? My new address? Yes. I just moved with the other people. Then the five people in the on the house, so we have the Internet. Oh, okay. I got it. So, basically, reason why you are requesting to cancel the services to where you at right now is you are moving in, sharing with other person, Yeah. and Yeah. that location or that apartment has already have a active Internet service that they are currently using? Yes. Yeah. You are right. Oh, okay. I got it. So one moment. Let me just go over to your account. And what is your preferred date to cancel your service? What is the date? Are you moving Yeah. out next Yeah. today? Yeah. The last month, I'm moving out.","start_word":85,"end_word":272,"sentiment":"neutral","sentiment_score":-0.007324385922402144},{"text":"So as as as quick as possible, it's very good. It's good for me.","start_word":273,"end_word":286,"sentiment":"positive","sentiment_score":0.6956487894058228},{"text":"Yeah. You you already moved out. What is your cancel date request today? Yeah. Yeah. Today is good, If you Oh, can. okay. Thank I got it. Just give me one moment. Let me go over to your account. Okay? you. Yes. PPE.","start_word":287,"end_word":329,"sentiment":"neutral","sentiment_score":0.08129923045635223},{"text":"Thank you so much.","start_word":330,"end_word":333,"sentiment":"positive","sentiment_score":0.4693172872066498},{"text":"Stay on the line.","start_word":334,"end_word":337,"sentiment":"neutral","sentiment_score":0.2757907211780548},{"text":"How do thank you so much for patiently waiting on the line.","start_word":338,"end_word":349,"sentiment":"positive","sentiment_score":0.4250052571296692},{"text":"Yeah. That's Alright. okay. So, here's what I'm going to do. I will forward your account and request to our technical team. Once the cancellation has been completed, actually, we will also send you, like, an email confirming Yes. that your service has been canceled. So you still have an access or this email address is still active, howduxia@gmail.com? Let me can can you repeat? Sure. How, hao.duxia@gmail.com. Yeah. Yeah. That's correct. Alright. So this is the email that where we are sending you our email confirmation that your service has been canceled. Mhmm. And how do if you need our services in the future, just feel free to get in touch or if you could refer us to this other that needs our services. Okay? We appreciate Yeah. Yeah. that. Then okay. Alright. Thank you. Anything else that I may help you? Yeah. Thank you very much. Big Okay. help. You're you're most welcome. Or if you need our assistance, services, don't forget to give us a call. Okay? Yes. Yes. Yeah. Okay.","start_word":350,"end_word":523,"sentiment":"neutral","sentiment_score":0.1026751920580864},{"text":"Thank you. Have a good one.","start_word":524,"end_word":529,"sentiment":"positive","sentiment_score":0.4486764967441559},{"text":"You too. Bye.","start_word":530,"end_word":532,"sentiment":"neutral","sentiment_score":0.3051392436027527},{"text":"Thank you. Bye bye.","start_word":533,"end_word":536,"sentiment":"positive","sentiment_score":0.5593883395195007}],"average":{"sentiment":"neutral","sentiment_score":0.09858041458432236}}}}