{"metadata":{"transaction_key":"deprecated","request_id":"019eba0a-c141-7660-b587-7788fcea375f","sha256":"4fe9f2c9184103d6ac5dc199ffc7b6377acc15bc0e223d1912a45513e48874e9","created":"2026-06-12T04:15:28.568Z","duration":5.1839375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call is forwarded to voice mail. The person you're trying to reach is not available. At the tone","confidence":0.99902344,"words":[{"word":"your","start":0.0,"end":0.24,"confidence":0.72558594,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.8188643455505371},{"word":"call","start":0.24,"end":0.39999998,"confidence":0.61621094,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8331626653671265},{"word":"is","start":0.39999998,"end":0.48,"confidence":0.48486328,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8689081072807312},{"word":"forwarded","start":0.48,"end":0.88,"confidence":0.99316406,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8767138719558716},{"word":"to","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8731076121330261},{"word":"voice","start":1.04,"end":1.36,"confidence":0.99121094,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8185746073722839},{"word":"mail","start":1.36,"end":1.8399999,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8370121717453003},{"word":"the","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8928970694541931},{"word":"person","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8678199648857117},{"word":"you're","start":2.32,"end":2.56,"confidence":0.99560547,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8887667655944824},{"word":"trying","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.9078988432884216},{"word":"to","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8844825625419617},{"word":"reach","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8954765200614929},{"word":"is","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.9144006967544556},{"word":"not","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.9145532846450806},{"word":"available","start":3.6,"end":4.1,"confidence":0.9975586,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8742612600326538},{"word":"at","start":4.24,"end":4.48,"confidence":0.9970703,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.7370509505271912},{"word":"the","start":4.48,"end":4.56,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6834388375282288},{"word":"tone","start":4.56,"end":5.06,"confidence":0.99902344,"punctuated_word":"tone","sentiment":"negative","sentiment_score":-0.3417624831199646}],"paragraphs":{"transcript":"\nYour call is forwarded to voice mail. The person you're trying to reach is not available. At the tone","paragraphs":[{"sentences":[{"text":"Your call is forwarded to voice mail.","start":0.0,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.8466204830578395},{"text":"The person you're trying to reach is not available.","start":1.8399999,"end":4.1,"sentiment":"negative","sentiment_score":-0.8933952185842726},{"text":"At the tone","start":4.24,"end":5.06,"sentiment":"negative","sentiment_score":-0.5874174237251282}],"sentiment":"negative","sentiment_score":-0.8278501378862482,"num_words":19,"start":0.0,"end":5.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call is forwarded to voice mail. The person you're trying to reach is not available. At the tone","paragraphs":[{"sentences":[{"text":"Your call is forwarded to voice mail.","start":0.0,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.8466204830578395},{"text":"The person you're trying to reach is not available.","start":1.8399999,"end":4.1,"sentiment":"negative","sentiment_score":-0.8933952185842726},{"text":"At the tone","start":4.24,"end":5.06,"sentiment":"negative","sentiment_score":-0.5874174237251282}],"sentiment":"negative","sentiment_score":-0.8278501378862482,"channel":1,"num_words":19,"start":0.0,"end":5.06}]},"summary":{"result":"success","short":"Your call is forwarded to voice mail. The person you're trying to reach is not available. At the tone"},"intents":{"segments":[{"text":"The person you're trying to reach is not available.","start_word":7,"end_word":15,"intents":[{"intent":"Notify unavailability","confidence_score":0.23515478}]}]},"sentiments":{"segments":[{"text":"Your call is forwarded to voice mail. The person you're trying to reach is not available. At the tone","start_word":0,"end_word":18,"sentiment":"negative","sentiment_score":-0.8504394292831421}],"average":{"sentiment":"negative","sentiment_score":-0.8504393895467123}}}}