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Is it Ross? Hey, Ross. Hey. Hey, Ross. I know I got the cable for you. I got 25. You want if you want, I can do it up to 40 units. Will you be just 25. Yeah. Yeah. No. No. It's in Adelaide. Sydney got Sydney got delayed until end of the month end of the month. So so last year, I I managed to find 40 unit in in Adelaide right now. So that's why that's why give me a second. That's why I quickly call you because you mentioned you need 40. I got exactly 40 right now that I can invoice out. Right? So that we do not if you don't need so the freight charge is $17.50. Seventeen dollar 50¢. And then so do you want 25 or do you want 40? Okay. Okay. Okay. Okay. So let me invoice the 25 right now for your payment. Okay. No problem. Okay. No problem. Doing it right now for you. Okay? Yeah. Yeah. You resent it. You resent me. Yeah. All good. Okay. Thanks. Bye. Yeah. No problem. 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Is it Ross?\n\nChannel 0: Yep. Hi.\n\nChannel 1: Hey,\n\nChannel 0: Hi,\n\nChannel 1: Ross.\n\nChannel 0: Raymond.\n\nChannel 1: Hey. Hey, Ross. I know I got the cable for you. I got 25. You want if you want, I can do it up to 40 units.\n\nChannel 0: No.\n\nChannel 1: Will\n\nChannel 0: For now,\n\nChannel 1: you be\n\nChannel 0: we can proceed with the\n\nChannel 1: just\n\nChannel 0: like,\n\nChannel 1: 25.\n\nChannel 0: have stock arrive, like, you have a\n\nChannel 1: Yeah.\n\nChannel 0: stock arrive to Sydney?\n\nChannel 1: Yeah. No. No. It's in Adelaide. Sydney got Sydney got delayed until end of the\n\nChannel 0: Uh-huh.\n\nChannel 1: month end of the month. So\n\nChannel 0: Oh, yeah.\n\nChannel 1: so last year, I I managed to find 40 unit in in Adelaide right now. So\n\nChannel 0: Okay.\n\nChannel 1: that's\n\nChannel 0: And\n\nChannel 1: why\n\nChannel 0: what will\n\nChannel 1: that's\n\nChannel 0: be the\n\nChannel 1: why\n\nChannel 0: free charge?\n\nChannel 1: give me a second. That's why I quickly call you because you mentioned you need 40.\n\nChannel 0: Mhmm.\n\nChannel 1: I got\n\nChannel 0: Okay.\n\nChannel 1: exactly 40 right now that I can invoice\n\nChannel 0: Awesome.\n\nChannel 1: out. Right? So that we do not if you don't need so the freight charge is $17.50.\n\nChannel 0: $17.\n\nChannel 1: Seventeen dollar\n\nChannel 0: Okay.\n\nChannel 1: 50¢. And\n\nChannel 0: Okay. Alright.\n\nChannel 1: then\n\nChannel 0: No worries.\n\nChannel 1: so do you want 25 or do you want 40?\n\nChannel 0: For now, 25, I'll update this to customer that order has been placed for 25. And I'll ask\n\nChannel 1: Okay.\n\nChannel 0: him if he's still after 15 units, so I'll update you.\n\nChannel 1: Okay.\n\nChannel 0: And yeah.\n\nChannel 1: Okay. Okay. So let me invoice the 25 right now for your payment.\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: Okay. No\n\nChannel 0: Do\n\nChannel 1: problem.\n\nChannel 0: send me yeah. Do send me. I will do the payment.\n\nChannel 1: Okay. No problem. Doing it right now for you.\n\nChannel 0: I have\n\nChannel 1: Okay?\n\nChannel 0: sent you the details, address, and the contact person name.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Alright?\n\nChannel 1: You resent it. You resent me. Yeah. All good.\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: All good.\n\nChannel 1: Thanks.\n\nChannel 0: No worries.\n\nChannel 1: Bye.\n\nChannel 0: Do let me know if order plays. Yep.\n\nChannel 1: Yeah. No problem. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.023030530661344528}],"sentiment":"neutral","sentiment_score":0.023030530661344528,"channel":0,"num_words":1,"start":4.16,"end":4.66},{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.04144954681396485},{"text":"Is it 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let me know if order plays.","start":111.93094,"end":113.63094,"sentiment":"neutral","sentiment_score":0.1736543391432081},{"text":"Yep.","start":114.170944,"end":114.670944,"sentiment":"neutral","sentiment_score":0.12407582998275755}],"sentiment":"neutral","sentiment_score":0.16745702549815178,"channel":0,"num_words":8,"start":111.93094,"end":114.670944},{"sentences":[{"text":"Yeah.","start":114.18094,"end":114.50094,"sentiment":"neutral","sentiment_score":0.17087750136852264},{"text":"No problem.","start":114.50094,"end":115.240944,"sentiment":"neutral","sentiment_score":0.19847507029771805},{"text":"Bye.","start":115.38094,"end":115.88094,"sentiment":"neutral","sentiment_score":0.09047894924879074}],"sentiment":"neutral","sentiment_score":0.16457664780318737,"channel":1,"num_words":4,"start":114.18094,"end":115.88094}]},"summary":{"result":"success","short":"The customer, Ross, is discussing a cable order with the agent, Raymond. The agent confirms that they can proceed with the order for 25 units, but needs to check with the customer if they need 40 units. The agent agrees to update the customer's order and sends details to the customer."},"intents":{"segments":[{"text":"For now, 25, I'll update this to customer that order has been placed for 25. And I'll ask Okay. him if he's still after 15 units, so I'll update you. Okay.","start_word":183,"end_word":213,"intents":[{"intent":"Update order","confidence_score":0.06648601},{"intent":"Confirm order status","confidence_score":0.0039189225}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Is it Ross? Yep. Hi. Hey, Hi, Ross. Raymond. Hey. Hey, Ross. I know I got the cable for you. I got 25. You want if you want, I can do it up to 40 units. No. Will For now, you be we can proceed with the just like, 25. have stock arrive, like, you have a Yeah. stock arrive to Sydney? Yeah. No. No. It's in Adelaide. Sydney got Sydney got delayed until end of the Uh-huh. month end of the month. So Oh, yeah. so last year, I I managed to find 40 unit in in Adelaide right now. So Okay. that's And why what will that's be the why free charge? give me a second. That's why I quickly call you because you mentioned you need 40. Mhmm. I got Okay. exactly 40 right now that I can invoice Awesome. out. Right? So that we do not if you don't need so the freight charge is $17.50. $17. Seventeen dollar Okay. 50<unk>. And Okay. Alright. then No worries. so do you want 25 or do you want 40? For now, 25, I'll update this to customer that order has been placed for 25. And I'll ask Okay. him if he's still after 15 units, so I'll update you. Okay. And yeah. Okay. Okay. So let me invoice the 25 right now for your payment. Mhmm. Yep. Okay. No Do problem. send me yeah. Do send me. I will do the payment. Okay. No problem. Doing it right now for you. I have Okay? sent you the details, address, and the contact person name. Yeah. Yeah. Alright? You resent it. You resent me. Yeah. All good. Yep. Okay.","start_word":0,"end_word":283,"sentiment":"neutral","sentiment_score":0.017839517444372177},{"text":"All good. Thanks.","start_word":283,"end_word":286,"sentiment":"positive","sentiment_score":0.41541752219200134},{"text":"No worries. Bye. Do let me know if order plays. Yep. Yeah. No problem. Bye.","start_word":286,"end_word":301,"sentiment":"neutral","sentiment_score":0.17425554990768433}],"average":{"sentiment":"neutral","sentiment_score":0.03147624419616149}}}}