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Ian, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company. Name of the company again, Ian, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And, reason for my call today, Ian, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Yes, sir. Mhmm. Mhmm. Yep. Mhmm. Mhmm. Alright. Oh, yeah. That's it. Mhmm. Yes, sir. Alright. So regarding IT requirements or IT needs, that would be most likely, you would go for someone that is already tied up in the government? Alright. Mhmm. Alright. I understand, sir. Yep. Okay. Got it, sir. Now I understand. Alright. No worries, Ian. But thank you so much for answering my call again. Alright. Have a good day. Thank you. 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speaking. Yep. Yeah. Good day. Yep.\n\nYeah. This this week won't be a good week. I'm tied up with a project. The other thing is our IT is all done through a government shared services provider. So there's very, very little IT that we actually need from, like, another company.\n\nBut as in 99% of our IT is tied to a government shared services organization, and there's no way to change that whatsoever. And if we were to move to a different one, it'll be another government shared services provider. So our shared service provider is another government department. Yeah. So it's not a it's not a private sector company.\n\nWe go through a government department, and we rely on all their IT contracts for our own IT. Yeah. It's it's a very odd relationship. Yeah. K.\n\nNot a problem. K. You too. 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Good afternoon. Ian, it's Ronald from Cloud Solution IT. How are\n\nChannel 1: Yep.\n\nChannel 0: you doing today?\n\nChannel 1: Yeah. Good day.\n\nChannel 0: Alright. Okay. That's wonderful. Ian, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh,\n\nChannel 1: Yep.\n\nChannel 0: to introduce our company. Name of the company again, Ian, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And, reason for my call today, Ian, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nChannel 1: Yeah. This this week won't be a good week. I'm tied up\n\nChannel 0: Yes,\n\nChannel 1: with\n\nChannel 0: sir.\n\nChannel 1: a project. The other thing\n\nChannel 0: Mhmm.\n\nChannel 1: is our IT is all done\n\nChannel 0: Mhmm.\n\nChannel 1: through a government shared services provider. So\n\nChannel 0: Yep.\n\nChannel 1: there's very, very little IT\n\nChannel 0: Mhmm.\n\nChannel 1: that we actually need from, like, another company. But as in 99% of our IT is tied to a government shared services organization,\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: and there's no way to change that whatsoever. And if we\n\nChannel 0: Oh, yeah.\n\nChannel 1: were\n\nChannel 0: That's\n\nChannel 1: to move\n\nChannel 0: it.\n\nChannel 1: to a different\n\nChannel 0: Mhmm.\n\nChannel 1: one, it'll be another government shared\n\nChannel 0: Yes, sir. Alright. So regarding IT requirements or IT needs, that would be\n\nChannel 1: services\n\nChannel 0: most\n\nChannel 1: provider.\n\nChannel 0: likely, you would go for someone that is already tied up in the government?\n\nChannel 1: So our shared service provider is another government department.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. So it's\n\nChannel 0: Mhmm.\n\nChannel 1: not a it's not a private sector company. We go through a government department, and we rely on all their IT contracts for our own IT.\n\nChannel 0: Alright. I understand,\n\nChannel 1: Yeah.\n\nChannel 0: sir.\n\nChannel 1: It's it's a very odd relationship.\n\nChannel 0: Yep. Okay. Got it, sir. Now I understand. Alright.\n\nNo worries, Ian. But thank you so much for answering my call again.\n\nChannel 1: Yeah. K. Not a problem.\n\nChannel 0: Alright. Have a good day.\n\nChannel 1: K.\n\nChannel 0: Thank you.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Dean speaking.","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.012871215585619211}],"sentiment":"neutral","sentiment_score":0.012871215585619211,"channel":1,"num_words":2,"start":3.12,"end":3.9399998},{"sentences":[{"text":"Yeah.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.11611533910036088},{"text":"Good afternoon.","start":5.6,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.32512813806533813},{"text":"Ian, it's Ronald from Cloud Solution IT.","start":6.8799996,"end":10.82,"sentiment":"neutral","sentiment_score":0.19225715952260153},{"text":"How 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Singh,","start":22.985,"end":30.300001,"sentiment":"neutral","sentiment_score":0.1041506927460432}],"sentiment":"neutral","sentiment_score":0.14696909386354187,"channel":0,"num_words":48,"start":14.265,"end":30.300001},{"sentences":[{"text":"Yep.","start":30.189999,"end":30.689999,"sentiment":"neutral","sentiment_score":0.12526282668113708}],"sentiment":"neutral","sentiment_score":0.12526282668113708,"channel":1,"num_words":1,"start":30.189999,"end":30.689999},{"sentences":[{"text":"to introduce our company.","start":30.300001,"end":31.84,"sentiment":"neutral","sentiment_score":0.11407835781574249},{"text":"Name of the company again, Ian, it's Cloud Solution IT.","start":32.7,"end":36.32,"sentiment":"neutral","sentiment_score":0.1044168420135975},{"text":"We are a managed service provider.","start":37.1,"end":39.36,"sentiment":"neutral","sentiment_score":0.10814302911361058},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":39.82,"end":51.705,"sentiment":"neutral","sentiment_score":0.10946763455867767},{"text":"And, reason for my call today, Ian, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":52.165,"end":62.77,"sentiment":"neutral","sentiment_score":0.1252838097512722}],"sentiment":"neutral","sentiment_score":0.11526060243447622,"channel":0,"num_words":75,"start":30.300001,"end":62.77},{"sentences":[{"text":"And we're hoping that you have an available time this coming week, maybe on third or fourth week of this 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someone that is already tied up in the government?","start":113.48,"end":118.700005,"sentiment":"neutral","sentiment_score":-0.023070526043219224}],"sentiment":"neutral","sentiment_score":-0.023070526043219224,"channel":0,"num_words":14,"start":113.48,"end":118.700005},{"sentences":[{"text":"So our shared service provider is another government department.","start":120.315,"end":123.615,"sentiment":"neutral","sentiment_score":-0.016397055755886767}],"sentiment":"neutral","sentiment_score":-0.016397055755886767,"channel":1,"num_words":9,"start":120.315,"end":123.615},{"sentences":[{"text":"Alright.","start":124.520004,"end":125.020004,"sentiment":"neutral","sentiment_score":0.0013769343495368958}],"sentiment":"neutral","sentiment_score":0.0013769343495368958,"channel":0,"num_words":1,"start":124.520004,"end":125.020004},{"sentences":[{"text":"Yeah.","start":125.515,"end":125.835,"sentiment":"neutral","sentiment_score":-0.004415936768054962},{"text":"So 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Ian.","start":144.69,"end":145.81,"sentiment":"neutral","sentiment_score":0.18608704209327698},{"text":"But thank you so much for answering my call again.","start":145.81,"end":147.91,"sentiment":"positive","sentiment_score":0.4079740226268768}],"sentiment":"positive","sentiment_score":0.3567693348114307,"channel":0,"num_words":13,"start":144.69,"end":147.91},{"sentences":[{"text":"Yeah.","start":147.87094,"end":148.03094,"sentiment":"neutral","sentiment_score":0.17588156461715698},{"text":"K.","start":148.03094,"end":148.27094,"sentiment":"neutral","sentiment_score":0.1549747884273529},{"text":"Not a problem.","start":148.27094,"end":149.09094,"sentiment":"neutral","sentiment_score":0.2796239157517751}],"sentiment":"neutral","sentiment_score":0.23394562005996705,"channel":1,"num_words":5,"start":147.87094,"end":149.09094},{"sentences":[{"text":"Alright.","start":149.25,"end":149.73,"sentiment":"positive","sentiment_score":0.41116732358932495},{"text":"Have a good 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They have a project that is tied up in a government shared services organization and are hoping to arrange an introductory meeting with the CTO. The customer explains that their IT is tied up in a different department and that their shared services provider is another government department. They thank the agent for their call and end the conversation."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, Yep. to introduce our company.","start_word":49,"end_word":73,"intents":[{"intent":"Arrange meeting","confidence_score":0.0649671}]},{"text":"So regarding IT requirements or IT needs, that would be services most provider.","start_word":264,"end_word":276,"intents":[{"intent":"Resolve it requirements","confidence_score":0.0055650864}]}]},"sentiments":{"segments":[{"text":"Dean speaking. Yeah. Good afternoon. Ian, it's Ronald from Cloud Solution IT. How are you Yep. doing today? Yeah. Good day. Alright.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.21319085359573364},{"text":"Okay. That's wonderful.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.7084946036338806},{"text":"Ian, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, Yep. to introduce our company. Name of the company again, Ian, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And, reason for my call today, Ian, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Yeah. This this week won't be a good week. I'm tied up Yes, with sir. a project. The other thing Mhmm. is our IT is all done Mhmm. through a government shared services provider. So Yep. there's very, very little IT Mhmm. that we actually need from, like, another company. But as in 99% of our IT is tied to a government shared services organization, Mhmm. Alright. and there's no way to change that whatsoever. And if we Oh, yeah. were That's to move it. to a different Mhmm. one, it'll be another government shared Yes, sir. Alright. So regarding IT requirements or IT needs, that would be services most provider. likely, you would go for someone that is already tied up in the government? So our shared service provider is another government department. Alright. Yeah. So it's Mhmm. not a it's not a private sector company. We go through a government department, and we rely on all their IT contracts for our own IT. Alright. I understand, Yeah. sir. It's it's a very odd relationship. Yep. Okay. Got it, sir. Now I understand. Alright. No worries, Ian.","start_word":25,"end_word":353,"sentiment":"neutral","sentiment_score":0.013567572419947766},{"text":"But thank you so much for answering my call again.","start_word":354,"end_word":363,"sentiment":"positive","sentiment_score":0.4051610827445984},{"text":"Yeah. K. Not a problem.","start_word":364,"end_word":368,"sentiment":"neutral","sentiment_score":0.2285843938589096},{"text":"Alright. Have a good day.","start_word":369,"end_word":373,"sentiment":"positive","sentiment_score":0.4565829336643219},{"text":"K.","start_word":374,"end_word":374,"sentiment":"neutral","sentiment_score":0.24758483469486237},{"text":"Thank you.","start_word":375,"end_word":376,"sentiment":"positive","sentiment_score":0.44544005393981934},{"text":"You too. Bye. Bye bye.","start_word":377,"end_word":381,"sentiment":"neutral","sentiment_score":0.18584000766277312}],"average":{"sentiment":"neutral","sentiment_score":0.05568477617087939}}}}