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Thank you for calling Airtel accounts. How may I help you today? Yeah. I'm sorry to hear about that.\n\nHowever, you have reached Airtel Australia, and we are Internet service provider and a mobile plan services. We don't service any other phone number, so you have to call your local network, which is Airtel India. It just so happened we are the same Airtel, but we're not affiliated. Yeah. Airtel Indian.\n\nThat is correct. So you're pertaining with your phone number in India that you would like to use here in Australia. Right? So you still need to contact your local network, which is Airtel India to get support. Yeah.\n\nAlright. Thank you. Have a good one. 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My name is Swati. So I do have an Ethel number, and it's in a phone where like, it's my old phone, and it's an eSIM. Right? And I'm not in India currently, and, it's not getting transferred to my new phone automatically.\n\nSo I I just need some assistance with that. Yep. Okay. So okay. So I I have to call a different number, you're saying?\n\nAnd because I do have an actual number, and I am in Australia. Mhmm. Okay. Yeah. Alright.\n\nNo worries. Thank you. Yeah. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.05246930941939354},{"text":"My name is Swati.","start":5.44,"end":6.42,"sentiment":"neutral","sentiment_score":0.053623780608177185},{"text":"So I do have an Ethel number, and it's in a phone where like, it's my old phone, and it's an eSIM.","start":6.48,"end":14.74,"sentiment":"neutral","sentiment_score":-0.004605093917978758},{"text":"Right?","start":15.605,"end":15.965,"sentiment":"neutral","sentiment_score":0.007543466985225677},{"text":"And I'm not in India currently, and, it's not getting transferred to my new phone automatically.","start":15.965,"end":23.545,"sentiment":"neutral","sentiment_score":-0.1589652809780091}],"sentiment":"neutral","sentiment_score":-0.05386928779559887,"num_words":44,"start":5.12,"end":23.545},{"sentences":[{"text":"So I I just need some assistance with that.","start":24.485,"end":27.705,"sentiment":"neutral","sentiment_score":-0.04038143944409159},{"text":"Yep.","start":33.67,"end":34.17,"sentiment":"neutral","sentiment_score":-0.0008787134429439902},{"text":"Okay.","start":53.265,"end":53.765,"sentiment":"neutral","sentiment_score":-0.019818296656012535},{"text":"So okay.","start":53.985,"end":55.43,"sentiment":"neutral","sentiment_score":-0.01673028338700533},{"text":"So I I have to call a different number, you're saying?","start":55.43,"end":57.670002,"sentiment":"neutral","sentiment_score":-0.05647365071556785}],"sentiment":"neutral","sentiment_score":-0.04328336207254324,"num_words":24,"start":24.485,"end":57.670002},{"sentences":[{"text":"And because I do have an actual number, and I am in Australia.","start":57.670002,"end":62.57,"sentiment":"neutral","sentiment_score":-0.022792871181781475},{"text":"Mhmm.","start":78.494995,"end":78.994995,"sentiment":"neutral","sentiment_score":0.004697849042713642},{"text":"Okay.","start":79.215,"end":79.715,"sentiment":"neutral","sentiment_score":0.03339388221502304},{"text":"Yeah.","start":79.935,"end":80.335,"sentiment":"neutral","sentiment_score":0.0500616580247879},{"text":"Alright.","start":80.335,"end":80.835,"sentiment":"neutral","sentiment_score":0.10039062798023224}],"sentiment":"neutral","sentiment_score":-0.006339018123553079,"num_words":17,"start":57.670002,"end":80.835},{"sentences":[{"text":"No worries.","start":80.975,"end":81.634995,"sentiment":"neutral","sentiment_score":0.18201158195734024},{"text":"Thank you.","start":82.975,"end":83.795,"sentiment":"positive","sentiment_score":0.5156292617321014},{"text":"Yeah.","start":83.854996,"end":84.174995,"sentiment":"neutral","sentiment_score":0.2152007222175598},{"text":"You too.","start":84.174995,"end":84.835,"sentiment":"neutral","sentiment_score":0.19783367216587067},{"text":"Bye.","start":85.134995,"end":85.634995,"sentiment":"neutral","sentiment_score":0.0750126838684082}],"sentiment":"neutral","sentiment_score":0.2601453047245741,"num_words":8,"start":80.975,"end":85.634995}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. My name is Swati. So I do have an Ethel number, and it's in a phone where like, it's my old phone, and it's an eSIM. Right? And I'm not in India currently, and, it's not getting transferred to my new phone automatically.\n\nSo I I just need some assistance with that.\n\nChannel 0: Yeah. I'm sorry to hear about that. However, you have reached Airtel Australia,\n\nChannel 1: Yep.\n\nChannel 0: and we are Internet service provider and a mobile plan services. We don't service any other phone number, so you have to call your local network, which is Airtel India. It just so happened we are the same Airtel, but we're not affiliated.\n\nChannel 1: Okay. So okay. So I I have to call a different number, you're saying? And because\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Airtel\n\nChannel 1: do have an\n\nChannel 0: Indian.\n\nChannel 1: actual number, and I am in Australia.\n\nChannel 0: That is correct. So you're pertaining with your phone number in India that you would like to use here in Australia. Right? So you still need to contact your local network, which is Airtel India to get support.\n\nChannel 1: Mhmm. Okay. Yeah. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: No worries.\n\nChannel 0: Alright. Thank you. Have a\n\nChannel 1: Thank\n\nChannel 0: good\n\nChannel 1: you.\n\nChannel 0: one.\n\nChannel 1: Yeah. You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"positive","sentiment_score":0.42825496196746826},{"text":"Thank you for calling Airtel accounts.","start":0.96,"end":2.82,"sentiment":"positive","sentiment_score":0.6133898397286733},{"text":"How may I help you today?","start":2.8799999,"end":4.18,"sentiment":"positive","sentiment_score":0.5670263667901357}],"sentiment":"positive","sentiment_score":0.5777501693138709,"channel":0,"num_words":13,"start":0.71999997,"end":4.18},{"sentences":[{"text":"Hi.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.05246930941939354},{"text":"My name is Swati.","start":5.44,"end":6.42,"sentiment":"neutral","sentiment_score":0.053623780608177185},{"text":"So I do have an Ethel number, and it's in a phone where like, it's my old phone, and it's an 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are the same Airtel, but we're not affiliated.","start":45.595,"end":49.695,"sentiment":"neutral","sentiment_score":-0.0684110399049062}],"sentiment":"neutral","sentiment_score":-0.08066084235906601,"channel":0,"num_words":43,"start":33.68,"end":49.695},{"sentences":[{"text":"Okay.","start":53.265,"end":53.765,"sentiment":"neutral","sentiment_score":-0.019818296656012535},{"text":"So okay.","start":53.985,"end":55.43,"sentiment":"neutral","sentiment_score":-0.01673028338700533},{"text":"So I I have to call a different number, you're saying?","start":55.43,"end":57.670002,"sentiment":"neutral","sentiment_score":-0.05647365071556785},{"text":"And 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customer, Swati, called Airtel accounts because her old phone is not working and she needs assistance. The agent, Swati, explains that Airtel is not affiliated with India and advises the customer to contact her local network, Airtel India. The agent also clarifies that Airtel is still providing mobile plans in Australia and the customer thanks the agent before ending the call."},"intents":{"segments":[{"text":"Hi. My name is Swati. So I do have an Ethel number, and it's in a phone where like, it's my old phone, and it's an eSIM. Right? And I'm not in India currently, and, it's not getting transferred to my new phone automatically. So I I just need some assistance with that. Yeah.","start_word":13,"end_word":66,"intents":[{"intent":"Request assistance with esim transfer","confidence_score":0.28307027}]},{"text":"So you're pertaining with your phone number in India that you would like to use here in Australia. Right? So you still need to contact your local network, which is Airtel India to get support. Mhmm.","start_word":156,"end_word":191,"intents":[{"intent":"Contact local network","confidence_score":0.12630136}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.5724123120307922},{"text":"Hi. My name is Swati. So I do have an Ethel number, and it's in a phone where like, it's my old phone, and it's an eSIM. Right? And I'm not in India currently, and, it's not getting transferred to my new phone automatically. So I I just need some assistance with that. Yeah. I'm sorry to hear about that. However, you have reached Airtel Australia, Yep. and we are Internet service provider and a mobile plan services. We don't service any other phone number, so you have to call your local network, which is Airtel India. It just so happened we are the same Airtel, but we're not affiliated. Okay. So okay. So I I have to call a different number, you're saying? And because Yeah. I Airtel do have an Indian. actual number, and I am in Australia. That is correct. So you're pertaining with your phone number in India that you would like to use here in Australia. Right? So you still need to contact your local network, which is Airtel India to get support. Mhmm. Okay. Yeah. Alright. Yeah. No worries. Alright.","start_word":13,"end_word":198,"sentiment":"neutral","sentiment_score":-0.03554951772093773},{"text":"Thank you. Have a Thank good you.","start_word":199,"end_word":205,"sentiment":"positive","sentiment_score":0.45472589135169983},{"text":"one. Yeah. You Bye too. bye. Bye.","start_word":206,"end_word":212,"sentiment":"neutral","sentiment_score":0.17561161518096924}],"average":{"sentiment":"neutral","sentiment_score":0.02363222434973027}}}}