{"metadata":{"transaction_key":"deprecated","request_id":"019fb193-c016-7e01-b9b6-cc4c07386623","sha256":"8e53587d488cd26b661bbcad23e3f23f27ec74b5192768c066fe9fd56b15c05b","created":"2026-07-30T05:51:19.128Z","duration":15.407937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hold a moment. Please leave a message and a number, and I'll get back to you. Thanks.","confidence":0.9970703,"words":[{"word":"hold","start":0.24,"end":0.39999998,"confidence":0.20227051,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.01878271996974945},{"word":"a","start":0.39999998,"end":0.48,"confidence":0.49804688,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011408653110265732},{"word":"moment","start":0.48,"end":0.71999997,"confidence":0.9921875,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.0414343923330307},{"word":"please","start":0.71999997,"end":1.04,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.010539233684539797},{"word":"leave","start":1.04,"end":1.28,"confidence":0.9970703,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.025239557027816772},{"word":"a","start":1.28,"end":1.36,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06772539764642715},{"word":"message","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.019010066986083984},{"word":"and","start":1.68,"end":1.92,"confidence":0.93408203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0667978823184967},{"word":"a","start":1.92,"end":2.0,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13114875555038452},{"word":"number","start":2.0,"end":2.32,"confidence":0.9301758,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.0742524191737175},{"word":"and","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1410933881998062},{"word":"i'll","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16998283565044403},{"word":"get","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09904645383358002},{"word":"back","start":2.8,"end":2.96,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1840324699878693},{"word":"to","start":2.96,"end":3.12,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.28399646282196045},{"word":"you","start":3.12,"end":3.62,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.329917848110199},{"word":"thanks","start":3.84,"end":4.34,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4870561957359314}],"paragraphs":{"transcript":"\nHold a moment. Please leave a message and a number, and I'll get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hold a moment.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.003747673084338506},{"text":"Please leave a message and a number, and I'll get back to you.","start":0.71999997,"end":3.62,"sentiment":"neutral","sentiment_score":0.12036635669378135},{"text":"Thanks.","start":3.84,"end":4.34,"sentiment":"positive","sentiment_score":0.4870561957359314}],"sentiment":"neutral","sentiment_score":0.12135657952988849,"num_words":17,"start":0.24,"end":4.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hold a moment. Please leave a message and a number, and I'll get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hold a moment.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.003747673084338506},{"text":"Please leave a message and a number, and I'll get back to you.","start":0.71999997,"end":3.62,"sentiment":"neutral","sentiment_score":0.12036635669378135},{"text":"Thanks.","start":3.84,"end":4.34,"sentiment":"positive","sentiment_score":0.4870561957359314}],"sentiment":"neutral","sentiment_score":0.12135657952988849,"channel":1,"num_words":17,"start":0.24,"end":4.34}]},"summary":{"result":"success","short":"Hold a moment. Please leave a message and a number, and I'll get back to you. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":16,"end_word":16,"intents":[{"intent":"Leave message","confidence_score":0.4331281},{"intent":"Return call","confidence_score":0.49214667}]}]},"sentiments":{"segments":[{"text":"Hold a moment. Please leave a message and a number, and I'll get back to you.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.10621005296707152},{"text":"Thanks.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.7313495874404907}],"average":{"sentiment":"neutral","sentiment_score":0.1542977186349722}}}}