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I do apologize about that. So sorry. What was the last thing you heard? Yeah. Mhmm. Yeah. So we tend to take that with a grain of salt. So one of the things that I do like to sort of point out is it's very hard to time the market and one of the risks you do have with, you know, pulling out. So back to your sort of scenario, if you talked about physical gold and had dropped, you know, 20 or 30%, that is essentially just a bit of a dip in the market. Generally, we wanna know why that is dipping and whether it's worth remaining invested in that investment. Realistically, physical gold is a great investment. And when you look at how it has performed over the past thirty years, it's actually seeing phenomenal growth. So physical gold, if it did drop... And I think to give you an example, in February this year, physical gold did see quite a drop. It dropped about 17 to 18% in one day, and that was because people were cementing profits. 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Sandeep. I'm so sorry. I lost you there. Oh, I'm so sorry. No.\n\nIt's alright. I tried to call back as well. Maybe we were trying to call at the same time, but, no, that's okay. I do apologize about that. So sorry.\n\nWhat was the last thing you heard? Yeah. Mhmm. Yeah. So we tend to take that with a grain of salt.\n\nSo one of the things that I do like to sort of point out is it's very hard to time the market and one of the risks you do have with, you know, pulling out. So back to your sort of scenario, if you talked about physical gold and had dropped, you know, 20 or 30%, that is essentially just a bit of a dip in the market. Generally, we wanna know why that is dipping and whether it's worth remaining invested in that investment. Realistically, physical gold is a great investment. And when you look at how it has performed over the past thirty years, it's actually seeing phenomenal growth.\n\nSo physical gold, if it did drop... And I think to give you an example, in February this year, physical gold did see quite a drop. It dropped about 17 to 18% in one day, and that was because people were cementing profits. They're a bit unsure about what was happening with everything going","paragraphs":[{"sentences":[{"text":"Hi, Sandeep.","start":1.92,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.008653441211208701},{"text":"I'm so sorry.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":-0.2203871508439382},{"text":"I lost you there.","start":3.36,"end":4.5,"sentiment":"negative","sentiment_score":-0.3675742521882057},{"text":"Oh, I'm so sorry.","start":8.72,"end":10.099999,"sentiment":"neutral","sentiment_score":0.054149228148162365},{"text":"No.","start":11.5199995,"end":11.759999,"sentiment":"neutral","sentiment_score":-0.036665692925453186}],"sentiment":"neutral","sentiment_score":-0.13815859708535885,"num_words":14,"start":1.92,"end":11.759999},{"sentences":[{"text":"It's alright.","start":11.759999,"end":12.08,"sentiment":"neutral","sentiment_score":-0.014194180723279715},{"text":"I tried to call back as well.","start":12.08,"end":13.36,"sentiment":"neutral","sentiment_score":-0.02131406670170171},{"text":"Maybe we were trying to call at the same time, but, no, that's okay.","start":13.36,"end":16.315,"sentiment":"neutral","sentiment_score":-0.05173207752938781},{"text":"I do apologize about that.","start":16.315,"end":18.335,"sentiment":"neutral","sentiment_score":-0.018715189397335054},{"text":"So sorry.","start":19.755,"end":20.395,"sentiment":"neutral","sentiment_score":0.010321932844817638}],"sentiment":"neutral","sentiment_score":-0.03249226650223136,"num_words":30,"start":11.759999,"end":20.395},{"sentences":[{"text":"What was the last thing you heard?","start":20.395,"end":22.175,"sentiment":"neutral","sentiment_score":-0.00973011220672301},{"text":"Yeah.","start":29.595,"end":30.095,"sentiment":"neutral","sentiment_score":-0.001001289114356041},{"text":"Mhmm.","start":46.225,"end":46.725,"sentiment":"neutral","sentiment_score":-0.07745692133903503},{"text":"Yeah.","start":50.625,"end":51.105,"sentiment":"neutral","sentiment_score":-0.04183264076709747},{"text":"So we tend to take that with a grain of salt.","start":51.105,"end":53.985,"sentiment":"neutral","sentiment_score":-0.06244429810480638}],"sentiment":"neutral","sentiment_score":-0.041680424562877134,"num_words":21,"start":20.395,"end":53.985},{"sentences":[{"text":"So one of the things that I do like to sort of point out is it's very hard to time the market and one of the risks you do have with, you know, pulling out.","start":53.985,"end":62.27,"sentiment":"neutral","sentiment_score":-0.09831027282135828},{"text":"So back to your sort of scenario, if you talked about physical gold and had dropped, you know, 20 or 30%, that is essentially just a bit of a dip in the market.","start":62.27,"end":71.49,"sentiment":"neutral","sentiment_score":-0.05323086961200743},{"text":"Generally, we wanna know why that is dipping and whether it's worth remaining invested in that investment.","start":71.775,"end":78.275,"sentiment":"neutral","sentiment_score":-0.04733894765377045},{"text":"Realistically, physical gold is a great investment.","start":78.575005,"end":81.055,"sentiment":"positive","sentiment_score":0.41152097071920124},{"text":"And when you look at how it has performed over the past thirty years, it's actually seeing phenomenal growth.","start":81.055,"end":87.369995,"sentiment":"neutral","sentiment_score":0.2910768342645545}],"sentiment":"neutral","sentiment_score":0.021701498108135688,"num_words":111,"start":53.985,"end":87.369995},{"sentences":[{"text":"So physical gold, if it did drop...","start":87.369995,"end":89.689995,"sentiment":"neutral","sentiment_score":0.008592781211648668},{"text":"And I think to give you an example, in February this year, physical gold did see quite a drop.","start":89.689995,"end":95.77,"sentiment":"neutral","sentiment_score":-0.09677324816584587},{"text":"It dropped about 17 to 18% in one day, and that was because people were cementing profits.","start":95.77,"end":101.966934,"sentiment":"neutral","sentiment_score":-0.24088032981928656},{"text":"They're a bit unsure about what was happening with everything going","start":102.26694,"end":105.19194,"sentiment":"neutral","sentiment_score":-0.329038911245086}],"sentiment":"neutral","sentiment_score":-0.1757951088387657,"num_words":54,"start":87.369995,"end":105.19194}]}}]},{"alternatives":[{"transcript":"Hello? That's alright. I tried to call back too, and the same thing happened. It just cut out. That's all good. Same time. Yeah. All good. So you just explained, like, the ETF investment. But the only thing I wanted to ask was, like, so it it kind of sort of sits there and goes with the ebbs and flows. And then, like, what happens if it drops, like, say, for example, I don't know, the physical goal, like, drops dramatically, then no one's there to sort of pull out or anything. Right?","confidence":0.9790039,"words":[{"word":"hello","start":0.88,"end":1.38,"confidence":0.82592773,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.005212587770074606},{"word":"that's","start":4.48,"end":4.72,"confidence":0.9663086,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.19525305926799777},{"word":"alright","start":4.72,"end":4.96,"confidence":0.9057617,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.059322893619537354},{"word":"i","start":4.96,"end":5.12,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13495637476444244},{"word":"tried","start":5.12,"end":5.3599997,"confidence":0.9921875,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.1427842527627945},{"word":"to","start":5.3599997,"end":5.44,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13581135869026184},{"word":"call","start":5.44,"end":5.68,"confidence":0.96435547,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1712600141763687},{"word":"back","start":5.68,"end":5.92,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.12780237197875977},{"word":"too","start":5.92,"end":6.08,"confidence":0.8088379,"punctuated_word":"too,","sentiment":"neutral","sentiment_score":-0.13033214211463928},{"word":"and","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11959101259708405},{"word":"the","start":6.3199997,"end":6.48,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1303432285785675},{"word":"same","start":6.48,"end":6.72,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.18831844627857208},{"word":"thing","start":6.72,"end":6.96,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.2203800082206726},{"word":"happened","start":6.96,"end":7.2,"confidence":0.9926758,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":-0.2018887847661972},{"word":"it","start":7.2,"end":7.3599997,"confidence":0.9873047,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.3371613621711731},{"word":"just","start":7.3599997,"end":7.6,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.28726357221603394},{"word":"cut","start":7.6,"end":7.7599998,"confidence":0.9951172,"punctuated_word":"cut","sentiment":"negative","sentiment_score":-0.3352852165699005},{"word":"out","start":7.7599998,"end":8.26,"confidence":0.99658203,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.2267851084470749},{"word":"that's","start":10.48,"end":10.719999,"confidence":0.9248047,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2739582359790802},{"word":"all","start":10.719999,"end":10.96,"confidence":0.9951172,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.323012113571167},{"word":"good","start":10.96,"end":11.46,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2011484652757645},{"word":"same","start":15.335,"end":15.655001,"confidence":0.86328125,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":-0.10135944932699203},{"word":"time","start":15.655001,"end":15.975,"confidence":0.9616699,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.12825894355773926},{"word":"yeah","start":15.975,"end":16.475,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011855557560920715},{"word":"all","start":18.695,"end":18.935001,"confidence":0.9370117,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.33300748467445374},{"word":"good","start":18.935001,"end":19.435001,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2477038651704788},{"word":"so","start":23.095001,"end":23.335,"confidence":0.85839844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.006134338676929474},{"word":"you","start":23.335,"end":23.575,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01869826950132847},{"word":"just","start":23.575,"end":23.895,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.025925416499376297},{"word":"explained","start":23.895,"end":24.395,"confidence":0.9248047,"punctuated_word":"explained,","sentiment":"neutral","sentiment_score":0.016301319003105164},{"word":"like","start":24.695,"end":25.195,"confidence":0.9904785,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.029360568150877953},{"word":"the","start":25.895,"end":26.395,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.039821043610572815},{"word":"etf","start":26.535,"end":27.035,"confidence":0.9921875,"punctuated_word":"E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That's alright. I tried to call back too, and the same thing happened. It just cut out. That's all good.\n\nSame time. Yeah. All good. So you just explained, like, the ETF investment. But the only thing I wanted to ask was, like, so it it kind of sort of sits there and goes with the ebbs and flows.\n\nAnd then, like, what happens if it drops, like, say, for example, I don't know, the physical goal, like, drops dramatically, then no one's there to sort of pull out or anything. Right?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.005212587770074606},{"text":"That's alright.","start":4.48,"end":4.96,"sentiment":"neutral","sentiment_score":-0.12728797644376755},{"text":"I tried to call back too, and the same thing happened.","start":4.96,"end":7.2,"sentiment":"neutral","sentiment_score":-0.1548607268116691},{"text":"It just cut out.","start":7.2,"end":8.26,"sentiment":"neutral","sentiment_score":-0.2966238148510456},{"text":"That's all good.","start":10.48,"end":11.46,"sentiment":"neutral","sentiment_score":0.2660396049420039}],"sentiment":"neutral","sentiment_score":-0.11148608593447577,"num_words":21,"start":0.88,"end":11.46},{"sentences":[{"text":"Same time.","start":15.335,"end":15.975,"sentiment":"neutral","sentiment_score":-0.11480919644236565},{"text":"Yeah.","start":15.975,"end":16.475,"sentiment":"neutral","sentiment_score":0.011855557560920715},{"text":"All good.","start":18.695,"end":19.435001,"sentiment":"neutral","sentiment_score":0.2903556749224663},{"text":"So you just explained, like, the ETF investment.","start":23.095001,"end":28.769999,"sentiment":"neutral","sentiment_score":0.020693105179816484},{"text":"But the only thing I wanted to ask was, like, so it it kind of sort of sits there and goes with the ebbs and flows.","start":29.31,"end":36.59,"sentiment":"neutral","sentiment_score":-0.01600592124920625}],"sentiment":"neutral","sentiment_score":0.002880497525135676,"num_words":39,"start":15.335,"end":36.59},{"sentences":[{"text":"And then, like, what happens if it drops, like, say, for example, I don't know, the physical goal, like, drops dramatically, then no one's there to sort of pull out or anything.","start":36.59,"end":49.335,"sentiment":"neutral","sentiment_score":-0.0913043967448175},{"text":"Right?","start":49.335,"end":49.835,"sentiment":"neutral","sentiment_score":-0.030921071767807007}],"sentiment":"neutral","sentiment_score":-0.08947459901824142,"num_words":33,"start":36.59,"end":49.835}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Sandeep. I'm so sorry. I lost you there.\n\nChannel 1: That's alright. I tried to call back too, and the same thing happened. It just cut out.\n\nChannel 0: Oh, I'm so sorry.\n\nChannel 1: That's all good.\n\nChannel 0: No. It's alright. I tried to call back as well. Maybe we were trying to call at the same time, but,\n\nChannel 1: Same\n\nChannel 0: no, that's\n\nChannel 1: time. Yeah.\n\nChannel 0: okay. I do apologize about that.\n\nChannel 1: All good.\n\nChannel 0: So sorry. What was the last thing you heard?\n\nChannel 1: So you just explained, like, the ETF investment. But\n\nChannel 0: Yeah.\n\nChannel 1: the only thing I wanted to ask was, like, so it it kind of sort of sits there and goes with the ebbs and flows. And then, like, what happens if it drops, like, say, for example, I don't know, the physical goal, like, drops dramatically, then\n\nChannel 0: Mhmm.\n\nChannel 1: no one's there to sort of pull out or anything. Right?\n\nChannel 0: Yeah. So we tend to take that with a grain of salt. So one of the things that I do like to sort of point out is it's very hard to time the market and one of the risks you do have with, you know, pulling out. So back to your sort of scenario, if you talked about physical gold and had dropped, you know, 20 or 30%, that is essentially just a bit of a dip in the market. Generally, we wanna know why that is dipping and whether it's worth remaining invested in that investment.\n\nRealistically, physical gold is a great investment. And when you look at how it has performed over the past thirty years, it's actually seeing phenomenal growth. So physical gold, if it did drop... And I think to give you an example, in February this year, physical gold did see quite a drop. It dropped about 17 to 18% in one day, and that was because people were cementing profits.\n\nThey're a bit unsure about what was happening with everything going","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.005212587770074606}],"sentiment":"neutral","sentiment_score":0.005212587770074606,"channel":1,"num_words":1,"start":0.88,"end":1.38},{"sentences":[{"text":"Hi, Sandeep.","start":1.92,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.008653441211208701},{"text":"I'm so sorry.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":-0.2203871508439382},{"text":"I lost you there.","start":3.36,"end":4.5,"sentiment":"negative","sentiment_score":-0.3675742521882057}],"sentiment":"neutral","sentiment_score":-0.2349057309846911,"channel":0,"num_words":9,"start":1.92,"end":4.5},{"sentences":[{"text":"That's alright.","start":4.48,"end":4.96,"sentiment":"neutral","sentiment_score":-0.12728797644376755},{"text":"I tried to call back too, and the same thing happened.","start":4.96,"end":7.2,"sentiment":"neutral","sentiment_score":-0.1548607268116691},{"text":"It just cut out.","start":7.2,"end":8.26,"sentiment":"neutral","sentiment_score":-0.2966238148510456}],"sentiment":"neutral","sentiment_score":-0.1849728945423575,"channel":1,"num_words":17,"start":4.48,"end":8.26},{"sentences":[{"text":"Oh, I'm so sorry.","start":8.72,"end":10.099999,"sentiment":"neutral","sentiment_score":0.054149228148162365}],"sentiment":"neutral","sentiment_score":0.054149228148162365,"channel":0,"num_words":4,"start":8.72,"end":10.099999},{"sentences":[{"text":"That's all good.","start":10.48,"end":11.46,"sentiment":"neutral","sentiment_score":0.2660396049420039}],"sentiment":"neutral","sentiment_score":0.2660396049420039,"channel":1,"num_words":3,"start":10.48,"end":11.46},{"sentences":[{"text":"No.","start":11.5199995,"end":11.759999,"sentiment":"neutral","sentiment_score":-0.036665692925453186},{"text":"It's alright.","start":11.759999,"end":12.08,"sentiment":"neutral","sentiment_score":-0.014194180723279715},{"text":"I tried to call back as well.","start":12.08,"end":13.36,"sentiment":"neutral","sentiment_score":-0.02131406670170171},{"text":"Maybe we were trying to call at the same time, but,","start":13.36,"end":15.44,"sentiment":"neutral","sentiment_score":-0.0397428289394487}],"sentiment":"neutral","sentiment_score":-0.031020173315136207,"channel":0,"num_words":21,"start":11.5199995,"end":15.44},{"sentences":[{"text":"Same","start":15.335,"end":15.655001,"sentiment":"neutral","sentiment_score":-0.10135944932699203}],"sentiment":"neutral","sentiment_score":-0.10135944932699203,"channel":1,"num_words":1,"start":15.335,"end":15.655001},{"sentences":[{"text":"no, that's","start":15.44,"end":15.915,"sentiment":"neutral","sentiment_score":-0.16203106939792633}],"sentiment":"neutral","sentiment_score":-0.16203106939792633,"channel":0,"num_words":2,"start":15.44,"end":15.915},{"sentences":[{"text":"time.","start":15.655001,"end":15.975,"sentiment":"neutral","sentiment_score":-0.12825894355773926},{"text":"Yeah.","start":15.975,"end":16.475,"sentiment":"neutral","sentiment_score":0.011855557560920715}],"sentiment":"neutral","sentiment_score":-0.05820169299840927,"channel":1,"num_words":2,"start":15.655001,"end":16.475},{"sentences":[{"text":"okay.","start":15.995,"end":16.315,"sentiment":"neutral","sentiment_score":0.036984171718358994},{"text":"I do apologize about that.","start":16.315,"end":18.335,"sentiment":"neutral","sentiment_score":-0.018715189397335054}],"sentiment":"neutral","sentiment_score":-0.009431962544719378,"channel":0,"num_words":6,"start":15.995,"end":18.335},{"sentences":[{"text":"All good.","start":18.695,"end":19.435001,"sentiment":"neutral","sentiment_score":0.2903556749224663}],"sentiment":"neutral","sentiment_score":0.2903556749224663,"channel":1,"num_words":2,"start":18.695,"end":19.435001},{"sentences":[{"text":"So sorry.","start":19.755,"end":20.395,"sentiment":"neutral","sentiment_score":0.010321932844817638},{"text":"What was the last thing you heard?","start":20.395,"end":22.175,"sentiment":"neutral","sentiment_score":-0.00973011220672301}],"sentiment":"neutral","sentiment_score":-0.005274102195269532,"channel":0,"num_words":9,"start":19.755,"end":22.175},{"sentences":[{"text":"So you just explained, like, the ETF investment.","start":23.095001,"end":28.769999,"sentiment":"neutral","sentiment_score":0.020693105179816484},{"text":"But","start":29.31,"end":29.81,"sentiment":"neutral","sentiment_score":0.008140891790390015}],"sentiment":"neutral","sentiment_score":0.019298414803213544,"channel":1,"num_words":9,"start":23.095001,"end":29.81},{"sentences":[{"text":"Yeah.","start":29.595,"end":30.095,"sentiment":"neutral","sentiment_score":-0.001001289114356041}],"sentiment":"neutral","sentiment_score":-0.001001289114356041,"channel":0,"num_words":1,"start":29.595,"end":30.095},{"sentences":[{"text":"the only thing I wanted to ask was, like, so it it kind of sort of sits there and goes with the ebbs and flows.","start":29.869999,"end":36.59,"sentiment":"neutral","sentiment_score":-0.0169717937707901},{"text":"And then, like, what happens if it drops, like, say, for example, I don't know, the physical goal, like, drops dramatically, then","start":36.59,"end":46.555,"sentiment":"neutral","sentiment_score":-0.07369724254716527}],"sentiment":"neutral","sentiment_score":-0.043524131495901876,"channel":1,"num_words":47,"start":29.869999,"end":46.555},{"sentences":[{"text":"Mhmm.","start":46.225,"end":46.725,"sentiment":"neutral","sentiment_score":-0.07745692133903503}],"sentiment":"neutral","sentiment_score":-0.07745692133903503,"channel":0,"num_words":1,"start":46.225,"end":46.725},{"sentences":[{"text":"no one's there to sort of pull out or anything.","start":46.855,"end":49.335,"sentiment":"neutral","sentiment_score":-0.13004013597965242},{"text":"Right?","start":49.335,"end":49.835,"sentiment":"neutral","sentiment_score":-0.030921071767807007}],"sentiment":"neutral","sentiment_score":-0.12102931196039374,"channel":1,"num_words":11,"start":46.855,"end":49.835},{"sentences":[{"text":"Yeah.","start":50.625,"end":51.105,"sentiment":"neutral","sentiment_score":-0.04183264076709747},{"text":"So we tend to take that with a grain of salt.","start":51.105,"end":53.985,"sentiment":"neutral","sentiment_score":-0.06244429810480638},{"text":"So one of the things that I do like to sort of point out is it's very hard to time the market and one of the risks you do have with, you know, pulling out.","start":53.985,"end":62.27,"sentiment":"neutral","sentiment_score":-0.09831027282135828},{"text":"So back to your sort of scenario, if you talked about physical gold and had dropped, you know, 20 or 30%, that is essentially just a bit of a dip in the market.","start":62.27,"end":71.49,"sentiment":"neutral","sentiment_score":-0.05323086961200743},{"text":"Generally, we wanna know why that is dipping and whether it's worth remaining invested in that investment.","start":71.775,"end":78.275,"sentiment":"neutral","sentiment_score":-0.04733894765377045}],"sentiment":"neutral","sentiment_score":-0.06939134305131804,"channel":0,"num_words":97,"start":50.625,"end":78.275},{"sentences":[{"text":"Realistically, physical gold is a great investment.","start":78.575005,"end":81.055,"sentiment":"positive","sentiment_score":0.41152097071920124},{"text":"And when you look at how it has performed over the past thirty years, it's actually seeing phenomenal growth.","start":81.055,"end":87.369995,"sentiment":"neutral","sentiment_score":0.2910768342645545},{"text":"So physical gold, if it did drop...","start":87.369995,"end":89.689995,"sentiment":"neutral","sentiment_score":0.008592781211648668},{"text":"And I think to give you an example, in February this year, physical gold did see quite a drop.","start":89.689995,"end":95.77,"sentiment":"neutral","sentiment_score":-0.09677324816584587},{"text":"It dropped about 17 to 18% in one day, and that was because people were cementing profits.","start":95.77,"end":101.966934,"sentiment":"neutral","sentiment_score":-0.24088032981928656}],"sentiment":"neutral","sentiment_score":0.03677679409367451,"channel":0,"num_words":69,"start":78.575005,"end":101.966934},{"sentences":[{"text":"They're a bit unsure about what was happening with everything going","start":102.26694,"end":105.19194,"sentiment":"neutral","sentiment_score":-0.329038911245086}],"sentiment":"neutral","sentiment_score":-0.329038911245086,"channel":0,"num_words":11,"start":102.26694,"end":105.19194}]},"summary":{"result":"success","short":"The customer is trying to clarify the situation with the agent regarding the ETF investment. The agent explains that physical gold is a great investment, but if it drops, it is a dip in the market. The agent also points out that physical gold has experienced significant growth over the past thirty years, but it is not a dip in the market."},"intents":{"segments":[{"text":"So you just explained, like, the ETF investment. But Yeah.","start_word":77,"end_word":86,"intents":[{"intent":"Evaluate etf investment","confidence_score":0.0124577405}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Sandeep. I'm so sorry.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":-0.08986053615808487},{"text":"I lost you there.","start_word":6,"end_word":9,"sentiment":"negative","sentiment_score":-0.35809969902038574},{"text":"That's alright. I tried to call back too, and the same thing happened. It just cut out. Oh, I'm so sorry. That's all good. No. It's alright. I tried to call back as well. Maybe we were trying to call at the same time, but, Same no, that's time. Yeah. okay. I do apologize about that. All good. So sorry. What was the last thing you heard? So you just explained, like, the ETF investment. But Yeah. the only thing I wanted to ask was, like, so it it kind of sort of sits there and goes with the ebbs and flows. And then, like, what happens if it drops, like, say, for example, I don't know, the physical goal, like, drops dramatically, then Mhmm. no one's there to sort of pull out or anything. Right? Yeah. So we tend to take that with a grain of salt. So one of the things that I do like to sort of point out is it's very hard to time the market and one of the risks you do have with, you know, pulling out. So back to your sort of scenario, if you talked about physical gold and had dropped, you know, 20 or 30%, that is essentially just a bit of a dip in the market. Generally, we wanna know why that is dipping and whether it's worth remaining invested in that investment.","start_word":10,"end_word":242,"sentiment":"neutral","sentiment_score":-0.052402276545763016},{"text":"Realistically, physical gold is a great investment.","start_word":243,"end_word":249,"sentiment":"positive","sentiment_score":0.37946781516075134},{"text":"And when you look at how it has performed over the past thirty years, it's actually seeing phenomenal growth. So physical gold, if it did drop... And I think to give you an example, in February this year, physical gold did see quite a drop. It dropped about 17 to 18% in one day, and that was because people were cementing profits. They're a bit unsure about what was happening with everything going","start_word":250,"end_word":322,"sentiment":"neutral","sentiment_score":-0.06110255792737007}],"average":{"sentiment":"neutral","sentiment_score":-0.0470721571295111}}}}