{"metadata":{"transaction_key":"deprecated","request_id":"019f2158-93bb-7932-af5f-c1bc297d687e","sha256":"aac328574a5de2e456ad48d1b4cf30ec8c5831c21732ca2048c92e84ca93fdd6","created":"2026-07-02T05:41:22.308Z","duration":30.383938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. I'm sorry. This person is not available. If you would like to leave an additional message","confidence":1.0,"words":[{"word":"if","start":0.16,"end":0.24,"confidence":0.5078125,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10799503326416016},{"word":"you","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1155412495136261},{"word":"record","start":0.39999998,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.15462803840637207},{"word":"your","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1131025403738022},{"word":"name","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.09396776556968688},{"word":"and","start":1.12,"end":1.36,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09208476543426514},{"word":"reason","start":1.36,"end":1.76,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.04241791367530823},{"word":"for","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07065704464912415},{"word":"calling","start":1.92,"end":2.42,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.10039791464805604},{"word":"i'll","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.11918636411428452},{"word":"see","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.09285302460193634},{"word":"if","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08657200634479523},{"word":"this","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1367628127336502},{"word":"person","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.1325274258852005},{"word":"is","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07627664506435394},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.1225082278251648},{"word":"i'm","start":25.375,"end":25.615,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6398836374282837},{"word":"sorry","start":25.615,"end":26.115,"confidence":0.98217773,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.6155010461807251},{"word":"this","start":26.175,"end":26.415,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.8103747963905334},{"word":"person","start":26.415,"end":26.735,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7730550765991211},{"word":"is","start":26.735,"end":26.895,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7816973328590393},{"word":"not","start":26.895,"end":27.135,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7573116421699524},{"word":"available","start":27.135,"end":27.635,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6931260824203491},{"word":"if","start":28.068937,"end":28.228937,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.20037221908569336},{"word":"you","start":28.228937,"end":28.388937,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15352632105350494},{"word":"would","start":28.388937,"end":28.468937,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.13195344805717468},{"word":"like","start":28.468937,"end":28.788937,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.13513818383216858},{"word":"to","start":28.788937,"end":28.868937,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.182406023144722},{"word":"leave","start":28.868937,"end":29.108938,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.18451780080795288},{"word":"an","start":29.108938,"end":29.268938,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1962926834821701},{"word":"additional","start":29.268938,"end":29.748938,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.22536614537239075},{"word":"message","start":29.748938,"end":30.248938,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.15992093086242676}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. I'm sorry. This person is not available. If you would like to leave an additional message","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":-0.10359242325648665},{"text":"I'm sorry.","start":25.375,"end":26.115,"sentiment":"negative","sentiment_score":-0.6276923418045044},{"text":"This person is not available.","start":26.175,"end":27.635,"sentiment":"negative","sentiment_score":-0.7631129860877991},{"text":"If you would like to leave an additional message","start":28.068937,"end":30.248938,"sentiment":"neutral","sentiment_score":-0.17438819507757822}],"sentiment":"neutral","sentiment_score":-0.25931006693281233,"num_words":32,"start":0.16,"end":30.248938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available. I'm sorry. This person is not available. If you would like to leave an additional message","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":-0.10359242325648665},{"text":"I'm sorry.","start":25.375,"end":26.115,"sentiment":"negative","sentiment_score":-0.6276923418045044},{"text":"This person is not available.","start":26.175,"end":27.635,"sentiment":"negative","sentiment_score":-0.7631129860877991},{"text":"If you would like to leave an additional message","start":28.068937,"end":30.248938,"sentiment":"neutral","sentiment_score":-0.17438819507757822}],"sentiment":"neutral","sentiment_score":-0.25931006693281233,"channel":1,"num_words":32,"start":0.16,"end":30.248938}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. I'm sorry. This person is not available. If you would like to leave an additional message"},"intents":{"segments":[{"text":"This person is not available.","start_word":18,"end_word":22,"intents":[{"intent":"Record call details","confidence_score":0.0042679426}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":-0.10501570254564284},{"text":"I'm sorry. This person is not available.","start_word":16,"end_word":22,"sentiment":"negative","sentiment_score":-0.6963040232658386},{"text":"If you would like to leave an additional message","start_word":23,"end_word":31,"sentiment":"neutral","sentiment_score":-0.19095498323440552}],"average":{"sentiment":"neutral","sentiment_score":-0.28251871248570887}}}}